Customer Reviews for U-Haul Moving & Storage of Harrisburg

6,500 comentarios

5621 Allentown Blvd   Harrisburg, PA 17112
(2 Blocks West of Heritage Toyota Harrisburg)

(717) 657-2010

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(717) 657-2010

5621 Allentown Blvd
Harrisburg, PA 17112
(2 Blocks West of Heritage Toyota Harrisburg)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN C. 
Rating:
5.0

Staff was great and wanted to make sure I had a great experience as they made sure the trailer was safe and ready to go.

SCOTT T. 
Rating:
5.0

It's staff are very helpful.

CHHATRA T. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

Great service despite my last minute reservation. Everything went according to plan, and I would return again.

GARY F. 
Rating:
5.0

nothing...went well

MARK L. 
Rating:
4.0

Everything was wonderful

SCOTT H. 
Rating:
1.0

Have more people like your Manager at Allentown Blvd location. I've been in customer service position all my life, it is so easy to be nice to someone. I know everyone has bad days but don't take it to work. We all are struggling in this world we live in. My reservation was scheduled for a Wed but I got a text that it was scheduled for Thursday. Then I got another text the day before we picked up the tow dolly & that text said I had to pick it up an hour away from Harrisburg, so frustrating then I called being upset & the call center (very nice lady) said she see that the Allentown Blvd store has one & booked it for me, thank goodness! We made it all the way store Georgia then my lights went out right as it got dark so I had to pull off the road. I called for roadside service and in no time a very nice gentleman came to my rescue! Now that's what your training should consist of, training on how to be courteous, it's not hard.. We all need a paycheck but come on be considerate. I don't understand when you need to return an item to uhaul and the stores just really park equipment on their property, if they refused to take back an item, they should not represent uhaul, it really gives you a bad name! I could go on but I think you get my frustrations.

CARMELLA V. 
Rating:
4.0

Pick up and drop off was smooth. All the fine print was reviewed. There were no surprises when we dropped off the truck and the cost estimate was accurate. Would use services again for truck rental.

DAMIAN W. 
Rating:
5.0

Customer did not leave a comment.

Sidney P. 
Rating:
4.0

Customer did not leave a comment.

Frederick L. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

I previously rented four trucks from you. This was my first van rental. I have never been disappointed with the quality of the equipment or the service.

MASON C. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Nothing, they went out of there way to help me.

Albert W. 
Rating:
3.0

I rented a truck one way. It would have been nice if I was able to return it at a U-Haul location closer to my location. The selection of return sites was extremely Limited.

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
5.0

Great customer service. Thanks

THOMAS B. 
Rating:
5.0

Service was great

KENNETH C. 
Rating:
3.0

Customer did not leave a comment.

Aundre L. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
4.0

Customer did not leave a comment.

DANIEL B. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Myint H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Great service as always

JEFFREY C. 
Rating:
3.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

WADE S. 
Rating:
3.0

Customer did not leave a comment.

BEATRIZ C.  |  First Impressions 
Rating:
5.0

Good customer service care

KOKOU HOLALI E. 
Rating:
5.0

Great staff very helpful

Jerry E. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
2.0

Trash in trailer. Agent was rude. Conflicting instructions at return. I am of African descent here in racist Central PA.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
2.0

The person who checked the truck out to me barely spoke and the person who took the truck from me when I returned it was rude and also barely spoke. I know the service industry is tough right now, but the people who I had to interact with at this location were either not happy to be there, or just rude by nature.

STEPHANIE H. 
Rating:
5.0

The owner,Ethan,was extremely knowledgeable, friendly and accommodating. He took care of me with professionalism. Would recommend this location to all!!!

william R. 
Rating:
4.0

Customer did not leave a comment.

CONNIE H. 
Rating:
5.0

Customer did not leave a comment.

donald T. 
Rating:
3.0

I was told I needed to bring the van back with a full tank - which I did. My issue is that I was told to return the tank full, so I stopped and wound up putting 7.1 gallons into the truck... I had only put 10 miles on the truck at that point... I know the trucks get terrible gas mileage, but 1.5 miles per gallon seems a little ridiculous.

NEIL S. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

Way too many furniture pads

Terry K. 
Rating:
1.0

Tried to charge me for free storage lost the reservation how do you get to smaller rooms

Glenn B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Neil S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Schaffer S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRACY H. 
Rating:
5.0

Very professional helped out with hook up and very detailed about how long rent was and where to drop off.

Jose G. 
Rating:
1.0

The guy who was on second shift around 4pm VERY RUDE TO ME AND THE PEOPLE BEFOR ME! He must've been having a bad day cuz the way he was talking to me was ridiculous!!!!!!!

KAREEM H. 
Rating:
5.0

The crew was very courteous

jenice B. 
Rating:
5.0

Nothing Ethan help me from my initial call to get a truck to picking it up and returning it everything works smooth and successful

LAWRENCE M. 
Rating:
5.0

There was no explanation about the use of the App for returning the equipment.

ARTHUR L. 
Rating:
5.0

Customer did not leave a comment.

Megan H. 
Rating:
4.0

The current management is doing a much better job with this location.

EDWIN S. 
Rating:
1.0

I stood at the counter during the rental process for a pick-up two days later for 8:AM. The counter person said he would not be there but his counter mate would. I arrived the day scheduled at 8:AM to find the location did not open until 9:AM. When I returned the second time and ask the counter person why they would give me a confirmation with the 8:AM pickup when the location did not open until 9:AM. The counterperson laughed at me. I said I did not find it amusing and that I was forced to make a second trip. He said he was only a counterperson. I ask to see a manager, He said there was no manager on site. When I went outside to get the truck, I found a person with a nametag listing him as "owner". I explained the entire adventure again, and he just smiled and said he really was not the owner, just a stock holder. This is not my only issue with this location. Last time I rented a truck, It malfunctioned about a mile from the rental site and I had to get it back to get another truck. No "we are sorry" or "let us help you", They made me stand in another line when I got to the counter they threw me another set of key and sent me out to find the second truck, which was a piece of junk, Before that, I tried to rent a closed trailer and had a reservation. When I arrived they had no closed trailer. I had to take a much longer open trailer. Again, no explanation or apology. Just rude counter persons. You wonder why I kept coming back. Simple, the next closest location is 20 miles away. However, I am done. I will never deal with Uhaul again, and I will make it my mission to let everyone I meet know what this Uhaul location is like. They should look up the meaning of "customer service".

George K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
4.0

It helped me take a mattress home I appreciate.

ALLAN N. 
Rating:
5.0

The team was friendly, and very helpful. Gus, was especially helpful when I realized the van I rented was too small. He quickly got me switched over to a larger moving van, and on my way. would definitely rent from this UHaul location again.

Sharon R. 
Rating:
4.0

Customer did not leave a comment.

Jack L. 
Rating:
5.0

Nothing keep doing what you are doing great customer service!

Autro H. 
Rating:
5.0

Customer did not leave a comment.

Sherman B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT O. 
Rating:
4.0

You screwed up my order. I was supposed to pick up my truck in Mechanicsburg. The truck wasn't there at my time. Since I hired movers, I had to drive all the way to the Allentown Rd address. I had reserved 20 foot truck but all they had was a 26. So, wrong truck and wrong location. The people at Mechanicsburg could have cared less. The people on Allentown Blvd. we're super helpful.

Janet W. 
Rating:
5.0

Customer did not leave a comment.

Max G.  |  First Impressions 
Rating:
5.0

The inside of the truck smelled of stale cigarettes.

MICHAEL K. 
Rating:
5.0

I had a great experience at UHaul on Allentown Blvd in Harrisburg. I walked in and was able to rent a truck and trailer on the spot. The service was quick and the staff was very helpful.

DANA L. 
Rating:
5.0

Customer did not leave a comment.

ANITA I. 
Rating:
5.0

Make those motorcycle trailers available to the public to purchase!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Walter E. 
Rating:
3.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
4.0

Transmission seemed rough on the vehicle. Young guy was not the most personable, but he got the job done and was quick.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Well lit, easy to find parking and key drop off box after hours.

William B. 
Rating:
5.0

Everything was excellent.

Thomas G. 
Rating:
5.0

Helpful and courteous. Will use the location again.

Robert C. 
Rating:
5.0

Looking forward to my next rental

SUZANNE V. 
Rating:
5.0

Customer did not leave a comment.

Lee F. 
Rating:
3.0

The truck smelled like smoke and all my belongings smell like smoke. I am not a smoker.

CAYLEE M. 
Rating:
5.0

Everything went smoothly

JOSHUA H. 
Rating:
5.0

Staff was very courteous and friendly

STEVEN K. 
Rating:
3.0

My only issue is the check in process. I got there at my pickup time and it took almost 20 minutes to get through the pick up steps. They should have warned customers that they would need two contacts. I had to wake up a family member in order to get it done. That process is unnecessary and time consuming.

Jalen D. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS V. 
Rating:
5.0

The guys we dealt with were great…helpful and pleasant.

BARRY P. 
Rating:
5.0

Customer did not leave a comment.

DARRELL S. 
Rating:
5.0

The workers at this U-Haul bust their butts, are patient and caring. I will continue to choose this location as my preferred spot.

Tiffany P. 
Rating:
5.0

Great

CONSTANCE D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW V. 
Rating:
3.0

I have rented many trucks over the years but this last one was not my favorite. I was charged a return fee for a policy that was never discussed! My account owner in your system was changed without my knowing and it made the resolution even harder. My phone call was over 45 minutes and then my second call after I was "somehow disconnected" was over 30 minutes! Customer service was lacking in this one!

BRIAN W. 
Rating:
3.0

Customer did not leave a comment.

ALAN W. 
Rating:
4.0

Customer did not leave a comment.

DEMETRIUS D. 
Rating:
4.0

Customer did not leave a comment.

MICHELE O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
4.0

Timeliness. I arrive at 7:00 ( opening time ) door was open light we're not on. I was told to wait in my car until the manager arrived. After the light were on 5-10 minutes I walk back in. Price was ~ $60 more than quote.

PETER G. 
Rating:
5.0

Easy in and out

KEITH G. 
Rating:
4.0

All these people working here do excellent work

Dale W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
3.0

Customer did not leave a comment.

JEFFERY K. 
Rating:
4.0

Smooth transaction. this was first time renting a trailer and everything went great

Gregory H. 
Rating:
5.0

The manager was extremely helpful. I used this location several times and they are always courteous and helpful.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Very efficient

Richard P. 
Rating:
5.0

Everything is alright thanks

YOUSSEF A. 
Rating:
5.0

Customer did not leave a comment.

Marky H. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
1.0

When I arrived, the previous customer did not bring the truck on time (8.30am). I asked the attendant to call the customer, her said that he did say 7.15am but she was mad for waking her up and that he'd try again at 9.00 am as to not upset the customer. I asked then what about v me? He said that I just had to wait. I waited till 9.00am patiently till 9.00am when the truck arrived. It was a bizarre experience.

Bruce Lee D. 
Rating:
4.0

Nothing

STEPHON W. 
Rating:
5.0

Everyone was very helpful! Madyyson went above and beyond to assist!

Roseanna M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN K.  |  First Impressions 
No reviews have been submitted for this location.

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