Customer Reviews for U-Haul Moving & Storage of Harrisburg

6,725 comentarios

5621 Allentown Blvd   Harrisburg, PA 17112
(2 Blocks West of Heritage Toyota Harrisburg)

(717) 657-2010

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(717) 657-2010

5621 Allentown Blvd
Harrisburg, PA 17112
(2 Blocks West of Heritage Toyota Harrisburg)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

Warren R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia P. 
Clasificación:
5.0

Service from this location is tye best!

Lee F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vance N. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

When looking into my orders and trying to locate the final bill for a particular one, I see only the receipt for the initial bill and not the final one upon return of equipment. Please ensure that both the initial as well as the final bills are viewable. Gracias.

Naweed B. 
Clasificación:
4.0

More staff, easier said than done, I understand the situation.

Jeffrey W. 
Clasificación:
3.0

Great service. Easy check in and check out. Thanks U-Haul! Nice staff!

Carmen S. 
Clasificación:
5.0

great peoplr

Mike K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly W. 
Clasificación:
3.0

The location was unstaffed for about 20 mins, while I and other customers waited for someone to assist us with rental truck returns, purchases in store, and other services. When the manager/owner arrived we were all rather impatient and he was understandable overwhelmed. He attended to all of us quickly and provided one-on-one attention to our concerns.

Tashia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken M. 
Clasificación:
5.0

The gentleman who helped me was very polite, professional, and thorough.

Danielle S. 
Clasificación:
5.0

My husband was on hold a solid 10 minutes before a representative answered. Perhaps add a callback option would relieve the wait.

Chris R. 
Clasificación:
4.0

Reserved a van, gave all information online but had to wait more than 30 minutes at the store to pick it up. Made my day more difficult.

Cheryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
3.0

Always have at least two people working who are help customers

Carter N. 
Clasificación:
4.0

Check-out was fairly simple. Check-in was fairly easy too.

Ricard F. 
Clasificación:
5.0

Our return was professional and timely. Thank you!

Kelley S. 
Clasificación:
5.0

The entire process was quick & easy. The service technician was incredibly friendly and helpful. I will definitely keep this specific location in mind the next time I have to rent a truck/trailer.

Duncan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
3.0

You could not make customers drive 25 miles for pick up when their reservation site is 3 miles away.

MARRY K. 
Clasificación:
3.0

It was very difficult to return the truck during non staffed hours. Returned it at 1130 at night and it wouldn't allow me to do from my phone. Even with my location turned on it wouldn't recognize my location and I could not complete the return. Thankfully someone I was with I was able to forward the information. We were told we would also receive an email confirmation that the vehicle was returned and a final receipt and I still have not received that. I do website & social media & event planning utilizing a lot of technology. I realize this location is going 24 hours with people doing it on their own - it was not a pleasant experience to do on my own and when I called the 800 number for help it was going to be a 20+ minute wait

Jessica M. 
Clasificación:
4.0

Was told when we booked with customer service we get 89 free miles, but when we picked the truck up. We were told no that's only for a one way trip. Your staff need to have the correct information across the board. This put your staff member at the location in a bad situation thay could've been prevented had the customer service rep provided the correct information !

Diane R. 
Clasificación:
5.0

El cliente no dejó un comentario.

sokchea P. 
Clasificación:
5.0

The best experience at a location to date. Employees were helpful and considerate getting me in and out quickly. If I had to pick something to improve I would say one more staff member as the morning are busy but I also understand labor so probably would not have had another person in.

Scott T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ehab H. 
Clasificación:
3.0

This dealership never answers the phone. On hold forever. 15 to 20 minutes easy. Very frustrating.

Albert K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

This Uhaul at 5621 ALLENTOWN BLVD, HARRISBURG, PA exceed my expectations. The manager was on it. She was busy, but still was able to take care of the provided services; when I got there and when I returned. Store had many products inside and it was clean. Transactions were easy. A military discount would be nice.

Feliciano S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jynelle D. 
Clasificación:
1.0

El cliente no dejó un comentario.

KIERSTYN W. 
Clasificación:
5.0

It was a last minute decision to rent a u-haul on a holiday weekend and I was completely satisfied with the service i received. This is the second time I have used this location in a month and was extremely pleased with the personnel and service that I received. I would absolutely recommend the Harrisburg and State College locations if asked.

Rita W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND B. 
Clasificación:
5.0

everything was good. easily reserved online, within 10 minutes of arrival was on my way with trailer.

STEPHEN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caroline G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

Staff was very courteous and helpful.

Michael M. 
Clasificación:
4.0

I have used U-Haul many, many times. I rented a van this time and the smell in the vehicle was horrible. Upon return I was told it should not have been in service. If I wasn't in a time crunch and wasn't sure if the smell would dissipate with opening the windows, I would have asked for another vehicle. Worst U-Haul experience to date.

Laurie M. 
Clasificación:
5.0

Your customer service was excellen!

uly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY B. 
Clasificación:
4.0

I could not turn the truck in via the App. It would NOT accept any picture taken, and my Samsung takes great photos. So I had to return the next morning at opening anyway, Smh. That was frustrating, all else was fine.

Charles J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alaza P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN E. 
Clasificación:
2.0

A few of the staff were not very attentive and did not address questions/concerns in a timely manner. Almost every visit required reentering information previously provided and delays. Consistent complaints about the computer system

KEVIN D. 
Clasificación:
4.0

App wasn't working to allow electronic drop-off.

GREG S. 
Clasificación:
5.0

Everything was fine. However, I had reserved a pickup truck, but none were available when I went to pick it up. I decided to take the cargo van for the same price.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford J. 
Clasificación:
5.0

El cliente no dejó un comentario.

jenny V. 
Clasificación:
5.0

Service was great, staff was friendly and accommodating

DERIC M. 
Clasificación:
3.0

I explained my issue when picking up the truck to the front desk associate. She kindly explained that it would get resolved and to send my pictures of the mess in the back of the truck to another phone number but I had not received any text about that. Please call or email (717) 695-1525 or jackduker21@gmail.com so we can get those pictures to this locations manager.

Cheryl S. 
Clasificación:
5.0

The staff was super helpful and very professional.

Louis W. 
Clasificación:
5.0

I would like to say thank you

Pema T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber W. 
Clasificación:
4.0

Slow service was provided and I was the only customer on the lot.

Kenneth S. 
Clasificación:
4.0

Shorten check in process. Too many computer steps. Should be able to photocopy ID and go!

Michael E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald E. 
Clasificación:
4.0

At pickup, was told to go to a different location for appliance dolly after lots of calling around d by staff at location. But then, they found one randomly at location so that worked out I guess. Running lights (tail lights) did not work to back of truck at all. Drove some at night, and those lights were off. Clearance and headlights, brake lights worked. Staff was helpful and friendly. Brianna was very helpful when I was picking boxes earlier that morning.

Jay R. 
Clasificación:
1.0

Always a problem with you guys. Can we ALL be on the same PAGE⁉️

Rick Daniel W. 
Clasificación:
3.0

Uhaul was able to rent me the truck I reserved, and there was no adequate alternative provided either. Vehicle availability is obviously an issue at this location.

Jeffrey H. 
Clasificación:
4.0

The pick-up location was great and the staff were very accommodating and helpful; however, this wasn't the pick-up location I selected when I made my online reservation. The location was moved (less than 12 hours after booking) to a location nearly 10 miles away from the location I originally booked. That was a little frustrating because the cost is per mile. This added close to 20% to the overall rental cost as a result. This is also the second or third time my pick-up location was altered after making a reservation. With the exception of the reservation process not being reliable, I would highly recommend U-Haul! Your staff have been friendly and the equipment has been in good condition and dependable. Anything you can do to improve the reservation process and accuracy of the pick-up location would be incredibly helpful.

CHRISTOPHER B. 
Clasificación:
4.0

The on-line check-in process via my phone was confusing. I called customer service for help and the wait time was 45 minutes. Not optimal.

Daniel W. 
Clasificación:
5.0

Not a thing. You guys operate perfectly. I really appreciate your professionalism and cooperation concerning my situation of loading up my brother's things from his storage unit. I needed some closure to accept his passing, and you were an important part of this. Thank you so much.

Jerome B. 
Clasificación:
4.0

the lady was working by herself even as busy as she was she kept her smile and was a great help

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley S. 
Clasificación:
5.0

Smooth experience on the way out and on the way back in. Thank you to each staff!

Douglas T. 
Clasificación:
4.0

The first Van had a really bad odor like somebody had been transporting pigs really bad. Second van was better. The employee said they tried to get the smell out of it but had no success. The previous renter should have been charged for that. Other than that everything was good.

John R. 
Clasificación:
3.0

We had the wrong code for our drop box and could not get a hold of anyone for 45 minutes

Bryan M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDDIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy W. 
Clasificación:
3.0

Truck was not available at our original pick up location and our reservation had to be moved, but no one let us know the truck was not available until we called at the pickup location. Also, a 15' truck is too small to hold enough for two bedroom apartment, as advertised.

Ethan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trudy B. 
Clasificación:
3.0

Make sure the units are ready to go when picked up. We had loose lug nuts and low tire pressures to fix before we could use. Wiring for one light was loose so went off and on during travel.

Randall K. 
Clasificación:
3.0

I was never reimbursed for my mileage that i didn't use

JOSEPH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Baffour K. 
Clasificación:
3.0

The rental paperwork was incorrect. It showed my four day, one way rental to SC as a return to Harrisburgh, PA in one day. My address is in Harrisburgh, PA but the paperwork showed my address in North Myrtle Beach, SC. I do own a home in NMB, SC but I gave the store my address in Harrisburgh which is my full time residence. This was a concern as I had to drive through 5 states with an incorrect contract. This needs to improve.

Daniel B. 
Clasificación:
5.0

Very nice and professional staff

FREDDIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric A. 
Clasificación:
5.0

The entire experience was without complaint. I do not think there is anything else that could have been improved other than the fact they were very short staffed.

Trevor P. 
Clasificación:
5.0

El cliente no dejó un comentario.

buoth A. 
Clasificación:
5.0

These people understand customer service and make you feel like they appreciate your business. Most professional environment in all of Harrisburg. Staff is always on point. Go rent a truck today!

JEREMY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee B. 
Clasificación:
5.0

Quick, easy and friendly.

Steve Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ruth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISHNA M. 
Clasificación:
5.0

Very good system. Staff very friendly and professional! The van I rented was very comfortable

Michael M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robinson S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Breonna S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDERLANGSTO J.  |  Overall Experience 
Clasificación:
1.0

Overpriced on storage and uhaul truck rental.

AUSTIN W.  |  Overall Experience 
Clasificación:
5.0

Move-in experience was great! Ethan took care of the issues with first storage unit. Very helpful in making this a 5-star experience. New storage unit met my needs and then some; highly recommended.

John S.  |  First Impressions 
Clasificación:
3.0

I was very disappointed in the dimensions of unit 1261. Due to an 2' x 1' outcropping on back wall along with wooden crossbeams along the top. It is at best 4' x 5' x ~6.5'. This is not a dispute; rather, an observation about misinformation in the unit description. I expect a call from representative to correct this issue. Three stars as average for move in ease vs. not as stated in description.

John S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Myint H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

BEATRIZ C.  |  First Impressions 
Clasificación:
1.0

Tried to charge me for free storage lost the reservation how do you get to smaller rooms

Glenn B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Neil S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Schaffer S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Max G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELE O.  |  First Impressions 
Clasificación:
5.0

Ethan was very friendly & knowledgeable. Very excellent service.

Valerie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS K.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful! Madyyson went above and beyond to assist!

Roseanna M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE W.  |  First Impressions 
Clasificación:
2.0

Was never given a fob the alarm goes off but no one gets alerted Could just open door to area and anyone could walk into area, not secure at all No one answers phone at office Took over 2 weeks and then finally had to go to close out order No one returns calls

Christine B.  |  Overall Experience 
Clasificación:
5.0

My only issue was that my storage facility was not available externally, but that was just a misunderstanding on my part. It was clearly labeled as interior, so I don't know what I was thinking, but I will know in the future!

Kevin M.  |  First Impressions 
Clasificación:
3.0

The experience with the storage unit was excellent. The move out experience on your website was horrible. Every time I got done with the process, the final screen would say my session had expired. I tried using the chat and after the tech read my problem, she disconnected the chat. I verified I was still online so internet was not the issue. I tried from both my cell phone Via cell tower and my laptop via cable modem. I finally had to go to the store in person to move out.

Eric W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANT W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakisha H.  |  Overall Experience 
Clasificación:
2.0

The two gentlemen at the counter were unprofessional like they didn't really care! And the card reader system didn't work. Paying $170mo for storage You would spect a nice customer service!!!

Edgar C.  |  First Impressions 
Clasificación:
5.0

Only issues was that every time I opened the units door the alarm sounded. I assume my card was not reading as it should. Not a problem for me, if an alarm sounds, does anyone come to investigate?

charles z.  |  Overall Experience 
Clasificación:
3.0

Pass card did swipe at test but failed at storage entrance. Alarm went off at opening of unit. With that said no one came to see why alarm sounded?????

charles z.  |  First Impressions 
Clasificación:
4.0

Seem to have a pest issue at the end.

William A.  |  Overall Experience 
Clasificación:
3.0

Didn't like that I had to pay for a lock from you when I was told I could use my own lock.

William A.  |  First Impressions 
Clasificación:
5.0

The facility was a great place to store some boxes and other items while moving in to my new house.

Mack M.  |  Overall Experience 
Clasificación:
1.0

The "men" who worked in the office were rude and condescending. I will never rent for the U-Haul on Allentown Blvd again and I wake sure my friends do not either.

Marsha S.  |  Overall Experience 
Clasificación:
5.0

My service was excellent and appreciated the assistance I received.

Patty M. | Reservación
Clasificación:
4.0

Nice guys! Prompt service!

Erin S. | Reservación
Clasificación:
5.0

Easy and convenient. Janie

Janie J. | Reservación
Clasificación:
1.0

Resolve? Try to reach them. Rented a storage unit. Load in. Door bent. Lock won't fit. Call only number given. Back thru call center. Who sends a message. I wait. Workers. Rude. Idiots.

Jay M. | Reservación
Clasificación:
5.0

My overall experience was very professional, yet friendly. Everything staff member I dealt with both in Toms River, NJ and Harrisburg, PA were very knowledgeable, helpful, they went out of their way

Francine C.  |  Overall Experience 
Clasificación:
2.0

I believe I was robbed! I was told I would receive a refund by the staff. I should have received a pro rated refund for usages not used. The staff needs to keep their communication straight.

edward c.  |  Overall Experience 
Clasificación:
3.0

....

Sarah F.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba