Customer Reviews for U-Haul Moving & Storage of Harlan Heights

7,611 comentarios

5533 E Speedway Blvd   Tucson, AZ 85712
(E Of Craycroft)

(520) 575-5376

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(520) 575-5376

5533 E Speedway Blvd
Tucson, AZ 85712
(E Of Craycroft)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Julie G. 
Clasificación:
5.0

Great friendly staff. Super helpful in returning equipment.

Bradley Y. 
Clasificación:
3.0

Wasted an over two hours as this location was missing parts for my rental had to come back again when they obtained the parts. People were friendly just facilities did not have the parts needed. Not happy about that.

Mike W. 
Clasificación:
5.0

Very clean vehicle.

Mark A. 
Clasificación:
5.0

Location was great picking up and returning

Melinda J. 
Clasificación:
1.0

Good customer service

Alisha F. 
Clasificación:
5.0

El cliente no dejó un comentario.

christine C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Truck was in good condition and ran well. Employees helpful and very responsive!

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn P. 
Clasificación:
3.0

El cliente no dejó un comentario.

lilia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

Don't forget to ask about tools like blankets or belts for maintaining the items in place. Overall the service was excellent. with friendly atmosphere.

Bugambilia P. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

douglas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
3.0

Keep doing what you doing

RUSSELL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
3.0

Rental rate attractive.

Dennis K. 
Clasificación:
1.0

I was promised a call back by the location manager which I never received. So many things went wrong with this rental experience

KEVIN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

Only down side was sweaty guy smell in the truck. Maybe snag some Febreze for in between rentals?

Linda G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JIM O. 
Clasificación:
5.0

Nothing. I like the easy online reservation snd checkin. Staff was great.

Greg A. 
Clasificación:
2.0

Tried paying with cash when I returned the equipment they didn't have any change so I had to give them more money than I owed cause I wasn't going to try and get exact change, the line to get help was to long to wait around anymore

Chase L. 
Clasificación:
3.0

Did not have equipment that was ordered

JDouglas J. 
Clasificación:
5.0

Outstanding employees and customer service. Thank you so much!

Stacey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilson A. 
Clasificación:
4.0

Wish the 10 feet truck was available. They had to give us a 15'.

DENNIS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ravi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark F. 
Clasificación:
3.0

Disappointed the truck we reserved several weeks in advance was given away; ended up with a truck that was low on gas, thus had to fill before we loaded the truck so we had enough to get to our destination. Also really liked the mobile pick up feature before and would have been helpful to know that we would have to go in to obtain the keys. We weren't able to drive away with the truck until 30 min after we arrived due to the number of other people there all lined up to pick up trucks at the same time (with no change to the return time.). These should be staggered more or have the trucks ready for pick up . The guys running to the truck to bring it over we're hustling so kudos to them but we still lost half an hour.

FRANK U. 
Clasificación:
1.0

Make sure the equipment is well maintained and the employees are professional and not neglectful and immature laughing little boys.

linda D. 
Clasificación:
4.0

Used recommended drop off location. Address was not as indicated on website but not hard to locate due to U-Haul signage.. Staff was helpful and check out was accomplished via smart phone and with all work done by attendant. Good experience for tired travelers!

Tom W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas L. 
Clasificación:
5.0

No room for improvement, super friendly staff and really helpful. I'd recommend this location to anyone!

Frank F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felipe B. 
Clasificación:
3.0

they did not have the size trailer e requested

Jacqueline R. 
Clasificación:
5.0

Customer service and good equipment are the two things I value the most. Both expectation were met.

Floyd C. 
Clasificación:
1.0

Manager should have known to move the fork lift so o could get my stuff out of u Box.Had to go around forklift. The guy on the job that day was not certified to drive forklift but he did help move my stuff in the truck.long day

Sherry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura D. 
Clasificación:
4.0

El cliente no dejó un comentario.

kelly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

judy H. 
Clasificación:
1.0

I need the truck a few more days. instead of reaching out to me it was towed. i didnt even get to use the 250 uhaul

Andres M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom D. 
Clasificación:
3.0

The cab of the truck had a pungent smell of cigarette smoke throughout & from the ventilation system. The exterior was very dirty. The associate did not tell me that we didn't need to come inside upon return. Great price & wonderful service. Thanks!!!

Max J. 
Clasificación:
1.0

The interior fabric and other materials are contaminated with thirdhand cigarette smoke. The windows were wide open and the AC ventilation was on high flow through of outside air during the entire 4 hours yet when it was returned the stench of cigarette smoke was still strong. All U-Haul vehicles should be no smoking and renters who smoke in them should be charged a $500 decontamination cleaning fee.

Carl O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carole L. 
Clasificación:
5.0

The only staff on hand was Roy. He was handling everything. He did a good job but I could see that if he had a backup some other customers might have been handled sooner.

robert O. 
Clasificación:
1.0

Edward was very rude and dismissing, would not listen to my concerns. The other attendant was also very rude. I have been a loyal Uhaul customer for at least 30 years. This by far was my very worst experience. I did not feel safe as one of the attendants had his friends there and they wanted to start “something”. I am supposed to move again in about a month and will be looking at other rental truck agencies for sure. I definitely will never go back to the Uhaul on Speedway and Craycroft in Tucson.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
3.0

Might be a little bit friendlier and not tell me I'm good to go and force me to ask for the moving blankets I had rented.

David F. 
Clasificación:
5.0

need more people working the front desk

James H. 
Clasificación:
5.0

This location is really great!

Justin M. 
Clasificación:
5.0

Roy was very helpful with all my questions and the staff were all friendly and helpful making sure we got our rental van after there was a delay due to late return of the van we were supposed to get. I was able to get a van on time and got my project done without any problems. ¡Gracias!

David J. 
Clasificación:
1.0

Staff very rude and not helpful, a lesson in customer service should be a priority with the staff at this location! I was sent to another location and the customer service I had recieved at the other location off Broadway and I10 was far superior!

Sabrina S. 
Clasificación:
2.0

I waited 20 minutes at the counter waiting for help, the truck smelt like cigarettes.

JUSTIN Y. 
Clasificación:
5.0

Mention when picking up the truck that "NO RAMP" is included on the smallest truck and offer a ramp to rent (if there is one).

Elnora O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Belinda M. 
Clasificación:
5.0

The intake check-in was thorough and comprehensive. The intake tech checked the truck out thoroughly and confirmed that there were no problems with the truck or rental. Everything went as expected.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary W. 
Clasificación:
5.0

The vehicle was. Well maintained and clean inside was perfect. The only outside issue was it was given with windshield and front bumper full of bug splats. But otherwise, drove great and worked perfect. ¡Gracias!

NETTIE B. 
Clasificación:
4.0

Everything worked out good.

Mary V. 
Clasificación:
5.0

Truck was in excellent shape and ready to go at the reserved time.

Thomas S. 
Clasificación:
1.0

This store, and management of this location is terrible. Every time I visited the location the customer service area was not staffed, leading to excessive wait times. When I tried to contact a manager by phone due to correct a billing error, I was never able to talk to a manager and promised return calls from general manager never happened, multiple times. I even drove to the store to correct the billing issue. The manager was installing a hitch and I was asked to wait about 30 minutes or I could get a callback from the manager. I couldn't wait and guess what-no callback. After more issues with final pickup of the U-Box, I filed a formal complaint with U-Haul about the store and was told I would receive a call. A week later, I am still waiting for promised call--which is on par for this entire U-Haul experience. Moving is always stressful and a hassle. If you go to the Speedway Store in Tucson for your move, your stress and hassle will start when you walk in the door, to an unstaffed location.

Michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ABAGALE H.  |  Online Move In 
Clasificación:
3.0

Always rent with a full tank of fuel, so your customers aren't stuck with extra mileage/fuel stops/wasted $ on extra fuel. aka- It leaves full, so you bring it back full. No guesswork.

Aaron W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
3.0

I have had zero dealings with U-Haul at this location!

Peter N.  |  First Impressions 
Clasificación:
3.0

Trailer was not at the location it was reserved at, had to drive across town to get trailer

Chris J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
3.0

Customer service phone line is a joke. Called 5 minutes to close to tell them that i was 8 minutes away to see if they could wait and got sent to a main line and then another person and neither did anything but transfer me

BRIAN H. 
Clasificación:
5.0

The service agent recommend rotating the trailer hitch on my vehicle and remount the ball hitch. The clearance made all the difference in the world for going over bumps and backing into driveways. I've used this vehicle to tow with for roughly dozen times. But he was the first to suggest moving the tow hitch. I will definitely use this U-Haul location again in the future.

John A. 
Clasificación:
4.0

The vehicle was smoked in and smelled of smoke. Pretty awful stink

Marcia O. 
Clasificación:
5.0

Professional service. Truck was ready when promised! Easy return.

Thomas S. 
Clasificación:
5.0

Customer service was outstanding! I had to extend my rental a couple of days & they helped me to do so.

Patricia B. 
Clasificación:
5.0

Try to make sure no “sharp areas” on trailers, etc. while lifting the ramp on a trailer, cut a finger on a metal “burr”.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben C. 
Clasificación:
5.0

They can approve by answering the customer service phone

Jarell D. 
Clasificación:
5.0

Nothing, the team were so helpful, made work so easy and we're fantastic in every aspect, thank you

Asa A. 
Clasificación:
5.0

Awesome service great staff

HARRY C. 
Clasificación:
3.0

The young man running the store was very good, but he needs help. I had a 10 o'clock appointment. When I arrived there was 1 person ahead of me renting equipment and 3 people behind me. Waited 20 minutes. There was no one else helping on a Thursday morning. I felt sorry for the guys just buying supplies.

THOMAS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan R. 
Clasificación:
3.0

equipment should be ready at reserved pick up time that's why you make reservations online in advance

Alberto A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER PHILLIP K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

so professional and personable and helpful. I needed the blinker hookup that I thought I had and just purchased but couldn't find and they loaned me one. very nice company and people to do business with. easy easy to work with. Gracias

ROBIN R. 
Clasificación:
5.0

The truck only had 1/4 of a tank of gas. What happened to having them full. I did notice you dont lock the tank caps. It was very inconvient to have to gas up before going to load up. I was late for the mover and was charged by the mover the 1/2 hour they sat and waited for me. Please check the inside of the windows that they are clean. Someone had sprayed something on the window and I could barely see to drive. Had to pull off to a Pilot station to clean the inside window. I did mention this to the nice young man who checked me in upon return.

Joyce T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

lydia H. 
Clasificación:
4.0

The window had not been cleaned and was extremely dirty. Also, the brakes were very bad. They were squeaking and took forever to stop.

Amie W. 
Clasificación:
4.0

15 ft Truck had problems upshifting in drive mode.

Edward A. 
Clasificación:
2.0

There were price increases and I was not informed via email or text messages. Was very disappointed because the other Uhaul store unit I have where I moved informed me of price increase and when my next bill is due every month via email.

ANITA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ann W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Talena B.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

MELINDA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesusita P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholl S.  |  Overall Experience 
Clasificación:
5.0

All employees pleasant and helpful. Will definitely go here again if storage is needed! ¡Gracias!

Susan W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholl S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanita k.  |  Online Move In 
Clasificación:
2.0

Reserved storage unit was not ready for move in on move in day.

Ashlei M.  |  Online Move In 
Clasificación:
5.0

Excellent customer service from him and the staff

Feleiss K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany M.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Valerie H.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Robyn H.  |  Online Move In 
Clasificación:
5.0

Liked the guys who work there ,were very helpful and doing their job very great. Thank u

Sandra L.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Gwendolyn H.  |  First Impressions 
Clasificación:
5.0

Everything was great besides not having 24hr access. Sometimes I got off work late and needed to get some things out to unpack but had to wait until weekend. Staff very helpful with a last minute decision on getting storage.

tonya b.  |  Overall Experience 
Clasificación:
5.0

Staff is very friendly and professional!

Andrew M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELINA J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anil K.  |  Overall Experience 
Clasificación:
3.0

Your storage facility has a 2nd floor and no elevator so image dragging a refrigerator up a flight of stairs

CHRISTINA B.  |  Overall Experience 
Clasificación:
1.0

The property was not available for us the day we rented it. The code we were given did not work and because it was after hours we needed to go in the following day and get inside. This completely messed up our timeline not being able to access the storage unit the evening we expected to. Overall impression of the employees and manager at this location is that they don't really care about the customer.

David G.  |  Online Move In 
Clasificación:
4.0

Paid an extra 10 bucks for access after hours and when I got there I was denied entry. So much for my 10 bucks. Otherwise it's alright. Kindly dingy for a storage facility.

Rebecca H.  |  First Impressions 
Clasificación:
4.0

The staff was great. The space was clean. I'm glad I chose to rent from this storage facility. My only issue is that it doesn't have an elevator for 2nd floor access. Keep that in mind when your thinking about the items your storing. In this businesses defense, that isn't listed on the website. I should've called and asked prior to renting the unit.

Miranda B.  |  First Impressions 
Clasificación:
5.0

The toughest part is there is no elevator to the second floor. Hard to carry heavy boxes up

John O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis S.  |  Overall Experience 
Clasificación:
3.0

Everything about my experience with pretty average. But having limited access to my storage facility is a priority for me and that was definitely a strong point for why I have left.

danielle w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID S.  |  First Impressions 
Clasificación:
4.0

The only worker available to help me was on the phone for about five minutes and I was hoping someone else could come up to the register and help but no one did. Once I was helped it was an easy procedure and I was able to get my storage unit quickly.

Cayce H.  |  First Impressions 
Clasificación:
5.0

Great customer service with everyone I interacted with.

michael c.  |  Overall Experience 
Clasificación:
5.0

no commit

James A.  |  Overall Experience 
Clasificación:
5.0

I had a great experience with the company

Glenda Q.  |  Overall Experience 
Clasificación:
5.0

thank you! great customer service, my furniture was well taken care of and we will be renting a storage unit again soon due to remodeling

Lorraine P.  |  Overall Experience 
Clasificación:
5.0

Great service and nice people. Sincerely, Alex

Alexander B.  |  First Impressions 
Clasificación:
4.0

the staff was very pleasant and helpful.

Gary M.  |  Overall Experience 
Clasificación:
3.0

The staff miscommunicated and did not have my reservation available. However they did everything they could to remedy the problem.

hilary h.  |  Overall Experience 
Clasificación:
1.0

Half my belongings went missing ...

Helena r.  |  Overall Experience 
Clasificación:
1.0

you do not have an elevator for 2nd floor access to storage rooms

maynor steven D.  |  Overall Experience 
Clasificación:
5.0

With the exception of the uhaul on Rt 95 when he rented me a 10 ft truck knowing I had a motorcycle. No ramp. Also the uhaul person on speedway wouldn't let me throw away a bed it didn't fit storage.

PATRICK C. | Reservación
Clasificación:
5.0

We appreciated being able to make arrangements for our student via long-distance. Everything went fairly well. Gracias.

MARTHA g. | Reservación
Clasificación:
5.0

You guys were wonderful! So very helpful too! Gracias.

Shae G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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