El cliente no dejó un comentario.JOHN T.
Customer Reviews for U-Haul Moving & Storage of Hanover Park
Hanover Park, IL 60133
(84th Ct and Army Trail Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JEROME W.
Excellent customer service,super friendly staff.MOHAMMED M.
They helped me and were very supportive.BARRY W.
When you say you will call me back with an answer to a question I posed and then don't, is disappointing.VINCENT S.
El cliente no dejó un comentario.Michael N.
Extraordinario servicio al clienteRENE P.
El cliente no dejó un comentario.ABRAHAM C.
El cliente no dejó un comentario.MARK G.
El cliente no dejó un comentario.STEFAN K.
El cliente no dejó un comentario.GERANO A.
Good friendly people working there. Took care of me quickly once it was my turn.FRANKLIN B.
El cliente no dejó un comentario.ROBERT S.
It had wrong fuel level marked in the paper and I forgot to check my phone. Thought I was doing checking in when i got keys from the employee. I noticed it after driving just 3 miles. I called them and they said they won't charge for fuel as long as it's at where I told them it is when I return truck back. I'm hoping they stick with what they said.MOHAMMED A.
helpful attendant,very knowledgeable about the equipmentJOSEPH M.
El cliente no dejó un comentario.GERARD M.
El cliente no dejó un comentario.GERANO A.
Dropped off trailer and was in and out in 10 minutes.Kevin W.
Miss Washington was very helpful and great customer service! Gracias.Donna W.
Staff was very accommodating and helpful!!! Will be my goto location in the future.RANDY M.
El cliente no dejó un comentario.robert B.
Retire that truck and get a new one. No power windows, no power door locks, no usb charger, and the shocks were worn out, with the truck bouncing like a beach ball over every bump,CHRISTOPHER R.
fast and friendly great customer serviceTHERESA F.
El cliente no dejó un comentario.Pete M.
El cliente no dejó un comentario.ALLEN H.
The perfect service! I'll definitely come back!ALEXANDER L.
El cliente no dejó un comentario.Kristin M.
Greater attention to detail when it comes to refunds and better communication around when you'll be charged.Dominick S.
El cliente no dejó un comentario.MATTHEW D.
El cliente no dejó un comentario.ARTHUR C.
El cliente no dejó un comentario.Kevin M.
The woman who took care of me at drop off was great. the steering could probably use an alignmentANDREW W.
I have made this location as my only location. Kathleen is the best and so friendly.always greets with a smile. I will never use Hoffman estates u haul as Tyler had a attitude and acts like he doesn't want to be there. Kathleen is amazing I will always rent there. Thank you KathleenKEVIN P.
Friendly staff and good selection of equipment. 5x8 trailer was priced right. Everything in working order.Kenneth D.
El cliente no dejó un comentario.Eduardo A.
El cliente no dejó un comentario.HOWARD B.
The truck were in a very bad situation, never gonna use it or recommend itMUSTAFA A.
El cliente no dejó un comentario.COREY S.
I was not able to return my truck after hours because of the technology would not allow my phone to share its locationAMATORE M.
U-Haul Truck Share was terrible. After 20 minutes using the app trying to pass authentication, I went in and talked to counter person. Catherine Washington quickly got me in my truck in less than two minutes. Disappointing app .. great work by Ms. Washington.Steven F.
Your staff was very helpful and very friendly, I have used uhaul in the past and would use them again and definitely recommend to family and friends for me I was treated very wellMARY Z.
El cliente no dejó un comentario.shannon E.
El cliente no dejó un comentario.SUSAN G.
Excellent service provided.Xihong G.
It was a wonderful easy experience. All of the associates that I encountered where most friendly and knowledgeable, the whole process was simple and easy from pick up to return. I appreciate the wonderful and friendly service. ¡Gracias!BRIAN E.
El cliente no dejó un comentario.Glenn K.
El cliente no dejó un comentario.LONNIE H.
El cliente no dejó un comentario.CAROL W.
I was very frustrated because I was supposed to pick up a truck at a different location. However, I received call and an email 2 hours before my pickup time saying that I had to pick up from this location, which was 45 minutes away from my house instead of the location that was 10 minutes away. I don't know why they couldn't tell me days before or why they even had to change the location when I booked that location several weeks before my pick up day. When I tried to call U-Haul about it, their system and personnel were very rude on the phone. The person who actually helped us at the Hanover Park location was nice.CHRISTINE O.
First of all you the company cancelled my request. I was able to get that fixed when speaking to John Wray. However when I arrived the computer system was under maintenance and the manager had to use the back up system. I was unable to locate my reservation on your website after John fixed it. They were able to give me the truck yet I was charged for unnecessary charges I stated at the time of rental I did not want. Specifically the Safedrive charge (whatever it is called). I received paperwork with my rental but I did not have a reservation number. AND your wait time to speak someone is ridiculous. I waited over 30 minutes to speak to a person when you cancelled my reservation. Everytime I have called I have had to wait for more than 20 minutes. You need to fix something.Christine K.
There were no pads or 4 wheel carts for the move.MICHAEL M.
El cliente no dejó un comentario.KEITH H.
El cliente no dejó un comentario.JAMES G.
El cliente no dejó un comentario.DAVID M.
People at pick up and drop are great! People I felt with on the phone was very mixed, poor service during one call.DAVID R.
Very friendly, very helpful staff. Made things real easy! ¡Gracias!ANASTASIA W.
El cliente no dejó un comentario.CLAUDIU F.
El cliente no dejó un comentario.Jerome B.
El cliente no dejó un comentario.Santo N.
El cliente no dejó un comentario.Jessica G.
The truck was clean but with over 160,000 miles the steering was very loose and not responsive with all the play in the steering wheel. Beside this it was goodGLEN P.
Had a hard time with the app. So couldn't take a picture but what least was able to drop off key and contract. So truly not good because U-Haul wouldn't know when I returned truck. I will state I was an hour early but will wait to see the billSARA F.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.JI YONG K.
Under staffedGINA M.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.ROOSEVELT D.
El cliente no dejó un comentario.DARIUSZ M.
El cliente no dejó un comentario.Milton G.
El cliente no dejó un comentario.Megan D.
El cliente no dejó un comentario.Luke L.
So easy to pick and bring back! Would recommend to anyone looking for a trailer rental for a day!!MAUREEN D.
Agents were helpful as always! Thank you!Oscar S.
El cliente no dejó un comentario.DONALD S.
El cliente no dejó un comentario.SOLOMON Y.
El cliente no dejó un comentario.Brittany H.
El cliente no dejó un comentario.Daniel T.
GM, Catherine Washington had a very negative attitude and showed no appreciation for customers. Very disappointing.Scott K.
Arun was extremely helpful.MICHAEL H.
Very helpful.Lucas F.
El cliente no dejó un comentario.JEFFREY Z.
El cliente no dejó un comentario.TASHAY W.
El cliente no dejó un comentario.JACQUELINE K.
Very nice people, friendly and efficient.KERRY N.
El cliente no dejó un comentario.FRANK J.
El cliente no dejó un comentario.Michael M.
General Manager was so kind and patient with me. She helped my nerves driving a 6x12 trailer since it was first time for me driving a trailer!EVETTE S.
El cliente no dejó un comentario.Mary H.
Keep up the good work.Marisol G.
Costumer service personnel was very friendly and worked with me to make sure I was able to rent a truck that fit all my belongings.DAVID C.
Catherine always does a great job! She's very professional and always helpful.RICHARD F.
The General Manager Catherine is wonderful to deal with. Very helpful , please t and kind.JAMIL R.
El cliente no dejó un comentario.NEIL M.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.THOMAS H.
El cliente no dejó un comentario.PATRICIA G.
Checking out on yr website after hours was difficult Took a hour Kept knocking me outRenee K.
Good experience Staff cooperativeVIJAY P.
Great customer service and pricing!Jeanette T.
El cliente no dejó un comentario.Martin B.
Servicios adicionales en esta ubicación
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