Customer Reviews for U-Haul Moving & Storage of Hanover Park

1,093 reviews

4N221 84th Ct   Hanover Park, IL 60133
(84th Ct and Army Trail Rd)

(630) 682-8146

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(630) 682-8146

4N221 84th Ct
Hanover Park, IL 60133
(84th Ct and Army Trail Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

GABRIEL S. 
Rating:
3.0

Equipment was clean but some maintenance was needed on the truck. Hard to steer and bad breaks. Good that it was only driven locally.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

EVE V. 
Rating:
5.0

No need for improvement, everything was perfect.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

GARY P. 
Rating:
5.0

Customer did not leave a comment.

JAY P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

ERIN W. 
Rating:
5.0

Excellent experience, thanks so much, we plan to be back again!

ADAM D. 
Rating:
5.0

Customer did not leave a comment.

PLAMEN I. 
Rating:
4.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Nice service, thanks

Valentin G. 
Rating:
4.0

Customer did not leave a comment.

JEANNETTE G. 
Rating:
5.0

Customer did not leave a comment.

MAWNNA C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Very nice staff,

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

I want to get the small mileage. Some truck 's too old.

JONG C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
4.0

Customer did not leave a comment.

RICK N. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LOWELL G. 
Rating:
2.0

Northwest lawn equipment checked me in and then said they can't give me trailer. Had to go 30 mins away to another location that had what I wanted

MAHA S. 
Rating:
5.0

Friendly staff, good service.

Leonard R. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL V. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
4.0

Customer did not leave a comment.

JEROME W. 
Rating:
5.0

Excellent customer service,super friendly staff.

MOHAMMED M. 
Rating:
5.0

They helped me and were very supportive.

BARRY W. 
Rating:
5.0

When you say you will call me back with an answer to a question I posed and then don't, is disappointing.

VINCENT S. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Great customer service

RENE P. 
Rating:
4.0

Customer did not leave a comment.

ABRAHAM C. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

STEFAN K. 
Rating:
5.0

Customer did not leave a comment.

GERANO A. 
Rating:
5.0

Good friendly people working there. Took care of me quickly once it was my turn.

FRANKLIN B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

It had wrong fuel level marked in the paper and I forgot to check my phone. Thought I was doing checking in when i got keys from the employee. I noticed it after driving just 3 miles. I called them and they said they won't charge for fuel as long as it's at where I told them it is when I return truck back. I'm hoping they stick with what they said.

MOHAMMED A. 
Rating:
5.0

helpful attendant,very knowledgeable about the equipment

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

GERARD M. 
Rating:
5.0

Customer did not leave a comment.

GERANO A. 
Rating:
5.0

Dropped off trailer and was in and out in 10 minutes.

Kevin W. 
Rating:
5.0

Miss Washington was very helpful and great customer service! Thank you.

Donna W. 
Rating:
5.0

Staff was very accommodating and helpful!!! Will be my goto location in the future.

RANDY M. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Retire that truck and get a new one. No power windows, no power door locks, no usb charger, and the shocks were worn out, with the truck bouncing like a beach ball over every bump,

CHRISTOPHER R. 
Rating:
5.0

fast and friendly great customer service

THERESA F. 
Rating:
5.0

Customer did not leave a comment.

Pete M. 
Rating:
5.0

Customer did not leave a comment.

ALLEN H. 
Rating:
5.0

The perfect service! I'll definitely come back!

ALEXANDER L. 
Rating:
5.0

Customer did not leave a comment.

Kristin M. 
Rating:
3.0

Greater attention to detail when it comes to refunds and better communication around when you'll be charged.

Dominick S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

The woman who took care of me at drop off was great. the steering could probably use an alignment

ANDREW W. 
Rating:
5.0

I have made this location as my only location. Kathleen is the best and so friendly.always greets with a smile. I will never use Hoffman estates u haul as Tyler had a attitude and acts like he doesn't want to be there. Kathleen is amazing I will always rent there. Thank you Kathleen

KEVIN P. 
Rating:
5.0

Friendly staff and good selection of equipment. 5x8 trailer was priced right. Everything in working order.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Eduardo A. 
Rating:
5.0

Customer did not leave a comment.

HOWARD B. 
Rating:
1.0

The truck were in a very bad situation, never gonna use it or recommend it

MUSTAFA A. 
Rating:
5.0

Customer did not leave a comment.

COREY S. 
Rating:
4.0

I was not able to return my truck after hours because of the technology would not allow my phone to share its location

AMATORE M. 
Rating:
4.0

U-Haul Truck Share was terrible. After 20 minutes using the app trying to pass authentication, I went in and talked to counter person. Catherine Washington quickly got me in my truck in less than two minutes. Disappointing app .. great work by Ms. Washington.

Steven F. 
Rating:
4.0

Your staff was very helpful and very friendly, I have used uhaul in the past and would use them again and definitely recommend to family and friends for me I was treated very well

MARY Z. 
Rating:
5.0

Customer did not leave a comment.

shannon E. 
Rating:
5.0

Customer did not leave a comment.

SUSAN G. 
Rating:
5.0

Excellent service provided.

Xihong G. 
Rating:
5.0

It was a wonderful easy experience. All of the associates that I encountered where most friendly and knowledgeable, the whole process was simple and easy from pick up to return. I appreciate the wonderful and friendly service. Thank you!

BRIAN E. 
Rating:
5.0

Customer did not leave a comment.

Glenn K. 
Rating:
5.0

Customer did not leave a comment.

LONNIE H. 
Rating:
5.0

Customer did not leave a comment.

CAROL W. 
Rating:
3.0

I was very frustrated because I was supposed to pick up a truck at a different location. However, I received call and an email 2 hours before my pickup time saying that I had to pick up from this location, which was 45 minutes away from my house instead of the location that was 10 minutes away. I don't know why they couldn't tell me days before or why they even had to change the location when I booked that location several weeks before my pick up day. When I tried to call U-Haul about it, their system and personnel were very rude on the phone. The person who actually helped us at the Hanover Park location was nice.

CHRISTINE O. 
Rating:
1.0

First of all you the company cancelled my request. I was able to get that fixed when speaking to John Wray. However when I arrived the computer system was under maintenance and the manager had to use the back up system. I was unable to locate my reservation on your website after John fixed it. They were able to give me the truck yet I was charged for unnecessary charges I stated at the time of rental I did not want. Specifically the Safedrive charge (whatever it is called). I received paperwork with my rental but I did not have a reservation number. AND your wait time to speak someone is ridiculous. I waited over 30 minutes to speak to a person when you cancelled my reservation. Everytime I have called I have had to wait for more than 20 minutes. You need to fix something.

Christine K. 
Rating:
4.0

There were no pads or 4 wheel carts for the move.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

KEITH H. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

People at pick up and drop are great! People I felt with on the phone was very mixed, poor service during one call.

DAVID R. 
Rating:
5.0

Very friendly, very helpful staff. Made things real easy! Thank you!

ANASTASIA W. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIU F. 
Rating:
5.0

Customer did not leave a comment.

Jerome B. 
Rating:
5.0

Customer did not leave a comment.

Santo N. 
Rating:
5.0

Customer did not leave a comment.

Jessica G. 
Rating:
5.0

The truck was clean but with over 160,000 miles the steering was very loose and not responsive with all the play in the steering wheel. Beside this it was good

GLEN P. 
Rating:
3.0

Had a hard time with the app. So couldn't take a picture but what least was able to drop off key and contract. So truly not good because U-Haul wouldn't know when I returned truck. I will state I was an hour early but will wait to see the bill

SARA F. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

JI YONG K. 
Rating:
3.0

Under staffed

GINA M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

ROOSEVELT D. 
Rating:
5.0

Customer did not leave a comment.

DARIUSZ M. 
Rating:
5.0

Customer did not leave a comment.

Milton G. 
Rating:
5.0

Customer did not leave a comment.

Megan D. 
Rating:
5.0

Customer did not leave a comment.

Luke L. 
Rating:
5.0

So easy to pick and bring back! Would recommend to anyone looking for a trailer rental for a day!!

MAUREEN D. 
Rating:
5.0

Agents were helpful as always! Thank you!

Oscar S. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
No reviews have been submitted for this location.

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