Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
check trailer numbers more frequently for what the system says they have and actually have.
Bill W.
Clasificación:
2.0
El cliente no dejó un comentario.
Kevin L.
Clasificación:
4.0
El cliente no dejó un comentario.
KANIKA P.
Clasificación:
5.0
El cliente no dejó un comentario.
EUGENE D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
EUGENE D.
Clasificación:
5.0
El cliente no dejó un comentario.
LAMONT B.
Clasificación:
5.0
Representative was great
ANGELA B.
Clasificación:
5.0
Very smooth transaction from pickup thru the dropoff. My trailer was ready and waiting. Very professional yes i will use this location again and i will recommend it to my friends. And yes the trailer was clean and well maintained.
Craig B.
Clasificación:
4.0
Need some kind of lights in storage lockers
Timothy N.
|
Overall Experience
Clasificación:
5.0
Relatively simple and quick after reserving online and picking up at the location.
ERIC L.
Clasificación:
5.0
El cliente no dejó un comentario.
JESSIE W.
Clasificación:
1.0
Reserved a truck at your River Oaks location in 6/11 9om pick up. When I got there the app told me that I couldn't pick up the truck until 7am. When I arrived at 7 am the next day as I was pulling into the lot I got a email saying my rental was canceled. the U-Haul representative told me there there was nothing she could do, then said she was too busy and couldn't deal with my issue at this time. So I came yo this location immediately after this conversation. Again I reserved a truck through the app. Again I get there and SHOW the representative there my reservation at this store. She proceeds to tell me it's not in our system but I can still rent you a truck. Of course, she doesn't have the truck I want so I was upcharged and I was on my way. As I was leaving the store River Oaks called me up and says are you coming to get your truck. What's going on with your process? Where's my 50.00 truck guarantee?
MICHAEL C.
Clasificación:
5.0
The staff and management of this location are always great to work with and they are always busy. Which makes it difficult to talk to them. But they will take care of whatever you need in a friendly and professional manner.
JOHN F.
Clasificación:
5.0
El cliente no dejó un comentario.
Ronald E.
Clasificación:
4.0
Please have your representative check inside the cargo area of the trucks before renting them out. I found a overly large container that should have been removed from the truck. So I gave it back to you guys. Gracias
WAYNE K.
Clasificación:
4.0
El cliente no dejó un comentario.
MIGUEL R.
Clasificación:
4.0
El cliente no dejó un comentario.
Zachary B.
Clasificación:
5.0
El cliente no dejó un comentario.
PHYLLIS S.
Clasificación:
5.0
Employees were friendly and helpful, equipment was great.
Ken D.
Clasificación:
5.0
El cliente no dejó un comentario.
BRUCE G.
Clasificación:
5.0
Exellent customer service
MARIA J.
Clasificación:
5.0
I love this Hammond Indiana location. They are always so very helpful and accommodating.
Michelle F.
Clasificación:
5.0
Nothing needs to be improve! Excellent service! Thank you
SHELIA D.
Clasificación:
5.0
My only qualm is the hours. I had a previous storage unit that gave clients access codes so they can visit outside office hours. Their hours were much earlier and later comparatively. This facility was great, clean, and nice overall.
JEANNIE F.
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Overall Experience
Clasificación:
4.0
When I returned the van, there was only one employee working the counter and took about 40 minutes to get help in line that was only about 4 people long. I think there should have been two people working the counter at that time.
CHRISTOPHER B.
Clasificación:
5.0
El cliente no dejó un comentario.
KELLI L.
Clasificación:
5.0
I rent on a regular basis and every shift has had my back and I can't thank them enough! Like Nelly, Jarrus the whole crew I'd Be lucky to have them as employees!! Seriously PEOPLE SHOULD SHOW THESE HARDWORKING EMPLOYEES MORE RESPECT AND DIGNITY
KYLE G.
Clasificación:
5.0
I live in Chicago, so this was a bit out of the way - but worth every mile. Brian the customer service person was EXCELLENT - helpful, friendly, patient - would recommend for sure!
KELLY V.
Clasificación:
4.0
Great job from the U-Haul people I appreciate the truck being very clean and sanitize thank you for being here for us.
MARGO C.
Clasificación:
4.0
El cliente no dejó un comentario.
Christian G.
Clasificación:
5.0
El cliente no dejó un comentario.
ANTONIO M.
Clasificación:
4.0
El cliente no dejó un comentario.
ROSA F.
Clasificación:
5.0
El cliente no dejó un comentario.
LAQUITA H.
Clasificación:
5.0
El cliente no dejó un comentario.
KEVIN M.
Clasificación:
5.0
The lady we talked with was very helpful !
SARA W.
Clasificación:
4.0
El cliente no dejó un comentario.
LATRICE M.
Clasificación:
5.0
El cliente no dejó un comentario.
RADOSLAV L.
Clasificación:
5.0
El cliente no dejó un comentario.
KATHRYN R.
Clasificación:
5.0
Extraordinario servicio al cliente
TINA D.
Clasificación:
5.0
Good customer service & good vehicle!
LEIGHTON W.
Clasificación:
5.0
El cliente no dejó un comentario.
KEVIN M.
Clasificación:
4.0
Lit took awhile to get the trailer, but I understand that the guy seemed to be a newbie
JOHN Z.
Clasificación:
5.0
El cliente no dejó un comentario.
Thomas J.
Clasificación:
5.0
El cliente no dejó un comentario.
LUCIANO C.
Clasificación:
4.0
El cliente no dejó un comentario.
GABRIEL J.
Clasificación:
5.0
The manager here was perfect. Best ever had with u-haul.
GENE G.
Clasificación:
5.0
I needed a truck Saturday at 5:00 pm for an emergency. The employees got me out in a truck in 10 mins and were the best service I ever had at a Uhaul location. I would go here next time for sure.
LUKE S.
Clasificación:
1.0
I'm only giving 1 star because 0 isn't available. The manager Ian Kacala was extremely rude and unprofessional. I am an out of town resident and made a reservation in advance; however, he informed me that no storage where were available. He then cut someone else's lock off and said it was full of stuff and unavailable. Ian also said a larger storage was available, but he did not offer it at the same price.
CONSUELO R.
Clasificación:
5.0
El cliente no dejó un comentario.
Shane C.
Clasificación:
5.0
Guy that helped was awesome
Paul P.
Clasificación:
5.0
ith u haul....
PHYLLIS S.
|
First Impressions
Clasificación:
5.0
This location has improved greatly. The staff is friendly and efficient. A great improvement from the past.
JON B.
Clasificación:
4.0
No problems at all
Kelvin M.
Clasificación:
5.0
Beat location and workers ever at any uhaul!!!
RYAN M.
Clasificación:
4.0
El cliente no dejó un comentario.
Keisha E.
Clasificación:
5.0
El cliente no dejó un comentario.
TINA D.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael B.
Clasificación:
3.0
The manager Natalie was very helpful and I appreciate it her helping me finally.
Will P.
|
First Impressions
Clasificación:
5.0
Upon returning the rental (trailer), I couldn't back it up very easily into the parking spot. The gentleman in the lot helping me was very patient and kind and ended up just unhitching the trailer and moving it for me. He was very kind and helpful.
CHRISTOPHER B.
Clasificación:
4.0
Need more service personnel.
LAWRENCE G.
Clasificación:
5.0
This location did exceptional.
APRIL Y.
Clasificación:
4.0
It to busy know one answer the phone it just rings
BRUCE G.
Clasificación:
5.0
El cliente no dejó un comentario.
Andre W.
Clasificación:
5.0
El cliente no dejó un comentario.
LARA H.
Clasificación:
5.0
El cliente no dejó un comentario.
BRUCE G.
Clasificación:
5.0
Everything is good
ALEX R.
Clasificación:
4.0
El cliente no dejó un comentario.
pamela S.
Clasificación:
4.0
El cliente no dejó un comentario.
EDLIN S.
Clasificación:
5.0
El cliente no dejó un comentario.
KEVIN M.
Clasificación:
4.0
El cliente no dejó un comentario.
CLARENCE R.
Clasificación:
5.0
Customer service excelled there. Friendly staff who cared about my experience. Will use again!
Brian D.
Clasificación:
5.0
El cliente no dejó un comentario.
BRUCE G.
Clasificación:
5.0
They are very clean and professional.
Andria P.
Clasificación:
3.0
El cliente no dejó un comentario.
Rick B.
Clasificación:
3.0
I had called and stated left blue beats headphones in left side door, said I would be back because I had a meeting. Called back and they stated they don't remember me calling and saying I left headphones. Very disappointed.
SIMONE R.
Clasificación:
5.0
El cliente no dejó un comentario.
KEVIN M.
Clasificación:
5.0
El cliente no dejó un comentario.
DAVID B.
Clasificación:
4.0
The representative who helped me was wonderful. However, while driving the truck back to where I needed it I drove by 3 other places I could have picked it up causing less time retrieving the truck.
Donald R.
Clasificación:
5.0
Brian and his staff were very quick to help. I was in and out quickly.
NATALIE J.
Clasificación:
5.0
El cliente no dejó un comentario.
RACHEL W.
Clasificación:
5.0
El cliente no dejó un comentario.
LUKESHA T.
Clasificación:
5.0
El cliente no dejó un comentario.
Joseph L.
Clasificación:
5.0
Alma leal was very helpful and knowledgeable about the car trailer that we rented. Very cold day trailer frozen , Alma handled it no problem. Highly recommend this location and Alma. Thanks again.
MARTIN M.
Clasificación:
5.0
El cliente no dejó un comentario.
KEVIN B.
Clasificación:
4.0
El cliente no dejó un comentario.
APRIL B.
Clasificación:
5.0
Nothing very satisfied
KEVIN M.
Clasificación:
5.0
10 Stars all across the board
WILLIAM F.
Clasificación:
3.0
Make sure the customer get what they pay for
VALERIE L.
Clasificación:
3.0
El cliente no dejó un comentario.
RAYELLE W.
Clasificación:
5.0
Very Helpful
DAVID M.
Clasificación:
5.0
El cliente no dejó un comentario.
Alshunza H.
Clasificación:
5.0
The employee's could not have been nicer or more helpful!
LEAH B.
Clasificación:
5.0
El cliente no dejó un comentario.
Henry B.
Clasificación:
3.0
Every time I come, I have to go get my truck from the far end of the property and it is always the one in the middle. The last time, someone had their truck brought out to her and I had to go get the one I was renting.
CHRYSTAL E.
Clasificación:
5.0
El cliente no dejó un comentario.
Gregory C.
Clasificación:
5.0
El cliente no dejó un comentario.
John B.
Clasificación:
3.0
Rented a 26' truck with 1700 miles on it. Vehicle was great except for the mud on it. All the tires were caked in mud and the front cab had mud all over it. I believe this is what caused the vehicle to shake and highway speeds. I should have asked for a different truck at pickup so I guess it's my fault.
Jeremy P.
Clasificación:
4.0
Make sure the truck is clean and when it is cold out warm the truck up.
SHIRLEY B.
Clasificación:
5.0
El cliente no dejó un comentario.
ERIC H.
Clasificación:
5.0
El cliente no dejó un comentario.
PHILLIP T.
Clasificación:
2.0
El cliente no dejó un comentario.
Taisha C.
Clasificación:
3.0
El cliente no dejó un comentario.
Jonna D.
Clasificación:
5.0
El cliente no dejó un comentario.
Latricia S.
|
First Impressions
Clasificación:
5.0
T he two women clerks (can't remember their names) and Brandon Adams (the male clerk) were extremely helpful and work to accommodate my immediate need for storage. The facility was well kept and they were all able to address my questions. I highly recommend this location for storage and UHaul Truck rental.
Raymond b.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
loretta w.
|
Overall Experience
Clasificación:
5.0
Alma Leal was the store associate who assisted me and she was incredibly helpful. She explained the terms and conditions of my contract; she showed me where my storage unit was and gave me tips on how to store my items; and told me that she's worked at this particular U-Haul location for 16 years and there's never been an issue with customers' items being ruined or stolen, which gave me all the confidence I needed to leave my things behind. Alma is an all-star associate and without her help, I would've gone to another storage facility. She was literally the best!
Andrea H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
manuel e.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Sarah K.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
KENNETH L.
|
First Impressions
Clasificación:
2.0
I had an appointment and I arrived 5 minutes early. I waited 20 minutes just for someone to acknowledge me then I had to wait another 15 minutes while the rep helped someone make a reservation instead of giving me the keys to the truck that had been reserved and checked out during the mobile check-in. I will never recommend uhaul to anyone
Ashley J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Kacy R.
|
First Impressions
Clasificación:
3.0
The employees were more than helpful and nice. Only issue I had, was I did not receive the items I preordered with the truck and storage unit. This included the bed covers, boxes, etc. which was fine because I didn't end up needing those items. I believe I was still charged for them though.
Jessica W.
|
First Impressions
Clasificación:
5.0
The Manager is thee ABSOLUTE BEST. She does her job and more to make sure your stay at uhaul is enjoyable.. Thank You for hiring her and staff
chicana n.
|
Overall Experience
Clasificación:
5.0
All staff members were very helpful
tyler k.
|
Overall Experience
Clasificación:
5.0
I love this place. I have my property for one year and seven months and everything was in great condition because you have the temperature nice all year long. My collection of magazines and other documents are in excellent shape. I am recomending this place to my Friends and Associates. I got the feeling that one day, I will be back!
Martin P.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Lisa R.
|
First Impressions
Clasificación:
5.0
Thanks Natalie!
Rachel M.
|
First Impressions
Clasificación:
4.0
Extremely helpful staff during my usage of the facility, whether I walked in or phoned, they were always professional and curteous.
CASSANDRA J.
|
Overall Experience
Clasificación:
4.0
I will like to personally thank Mrs. Natallie! She's great and all in one fabulous. She showed concern and met my every need. She also have her staff well train. I mean they were all like family I felt the energy when I first came into the store last year! The staff shows gratitude, love, care, sympathy and most of all excellent customer service!! Tezz and most of all Natallie thank y'all!! The young lady Patricia I met when I received my things made it seem as if she been there longer then the time frame she had been, she just fit right in, I love it!! They show what a team in a business suppose to be like, I give them 100% above 5 stars and recommendation!! I was beyond satisfied.
Rasheeda A.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
amanda w.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
daniel p.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Simone A.
|
Overall Experience
Clasificación:
5.0
The store manager is so KIND ! I wish she was working the day I moved out of my unit to hug her good bye. Grateful for the staff that was present that day & I wish all of you the BEST! -Tineka
Tineka J.
|
Overall Experience
Clasificación:
5.0
Great iob
Vanessa W.
|
Overall Experience
Clasificación:
5.0
The staff was knowledgeable and friendly keep up the good job Dave I forgot the other man name. Both of them was friendly and they went over and beyond to help me. Thanks again
Precious M.
|
First Impressions
Clasificación:
5.0
I paid $59.95 a month of November it does need to be prorated i took all my stuff out of unit #190 Wed November 27th that leaves 3 day's left should be prorated of the amount of $5.97 back on my debt
STEPHANIE D.
|
Overall Experience
Clasificación:
5.0
It was very easy
joseph a.
|
First Impressions
Clasificación:
5.0
Everyone was very courteous and very helpful.
Brenda L.
|
Overall Experience
Clasificación:
5.0
Everyone there were very professional, when it came to my needs and services , they also were quite attentive and kept a smile on my face 😁
Thank You Kindly Uhaul Employees !!!! 😁👍🏽👏🏽
Myesha W.
|
First Impressions
Clasificación:
4.0
This storage unit belonged to my brother who unfortunately is in a nursing home. Although his unit was located on the 2nd floor, we were able to get his belongings without any problem.
HUMBERTO J.
|
Overall Experience
Clasificación:
5.0
The entire staff was so welcoming and courteous. They went above and beyond from the beginning in securing my reservations. They were eager and available to us whenever we needed them.
shanita s.
|
Overall Experience
Clasificación:
5.0
Beautiful experience..BEST STORAGE BUILDING I HAVE EVER SEEN.. and your staff all of them are professional and nice no matter what they have always stayed the same including your MANAGER...
RHONDA M.
|
Overall Experience
Clasificación:
5.0
Very convenient and professional
Gail B.
|
Overall Experience
Clasificación:
2.0
The units were pitifully small. Not big enough to put a couch in. It was nothing like describe. I was very unhappy with the storage options. The staff at the Hammond office
Shar S.
|
Overall Experience
Clasificación:
5.0
Awesome
Jenora K.
|
Overall Experience
Clasificación:
3.0
I gave this facility and Average rating because it was very difficult to load & unloaded my furniture into a upper unit where there was No Catwalk. Also, The Staff was usually not very friendly.
Michael A.
|
Overall Experience
Clasificación:
5.0
Great, friendly service.
Bonny S.
|
Overall Experience
Clasificación:
3.0
The staff was friendly but the storage unit itself was too small they charge too much rent for storage and than after 2 days they start charging late fees you should have a grace period.
LAURIE G.
|
Overall Experience
Clasificación:
4.0
Excellent service
Teresa J.
|
Overall Experience
Clasificación:
4.0
Everything was good. Staff was pleasant and willing to help me when I need last minute accommodations!
Diondra i.
|
First Impressions
Clasificación:
5.0
Very helpful even though they were busy.
Elizabeth K.
|
First Impressions
Clasificación:
5.0
.
BILLIE R.
|
Overall Experience
Clasificación:
4.0
All staff were friendly and helpful at all times.
ZENOBIA W.
|
Overall Experience
Clasificación:
5.0
Looking for forward to working with your establishment again soon Scott
scott w.
|
Overall Experience
No se han enviado comentarios para esta ubicación.
