Customer Reviews for U-Haul Moving & Storage of Hammond

5,149 comentarios

822 165th St   Hammond, IN 46324
(& Calumet)

(219) 937-1454

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(219) 937-1454

822 165th St
Hammond, IN 46324
(& Calumet)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce K. 
Clasificación:
5.0

Breaks bad

PAUL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Feshawn B. 
Clasificación:
5.0

Treated very well and would use this location again

JEFFERY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

N/a

BRANDON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABEL L. 
Clasificación:
5.0

Staff was extremely friendly- and took the time to answer all my questions.

JEFFERY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald D. 
Clasificación:
5.0

The ladies working here were awesome. Super friendly and helpful.

JAMES U. 
Clasificación:
4.0

Very good customer service . Pickup was fast and checking the truck back in was quick as well .

LARRY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julius A. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

Great staff Keep up the good work

PAUL P. 
Clasificación:
3.0

Truck was terrible transmission was bad real bad

DONALD D. 
Clasificación:
5.0

The management there is everything she goes above and beyond to make sure everybody is well taken care of the staff there is very nice in always keep a positive energy I will recommend this U-Haul place anytime

KANIKA P. 
Clasificación:
5.0

I wouldn't change a thing

DAVID B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA H. 
Clasificación:
5.0

They helped the best they where veey friendly:)

STEVEN T. 
Clasificación:
1.0

Rude and short

YESENIA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRACY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyron M. 
Clasificación:
5.0

Nothing! Service was excellent!!! Will be returning!!!

SHAQUETTA C. 
Clasificación:
5.0

Easy drop off . Nice lady

WILLIAM H. 
Clasificación:
5.0

I have used this location a couple of times. Both gentlemen at the counter who checked me in and out we're very helpful and courteous. Everything went smoothly. ðŸ'ðŸ»

TIMOTHY N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yolanda R.  |  First Impressions 
Clasificación:
5.0

Very nice people

Angel P.  |  First Impressions 
Clasificación:
5.0

Very helpful, fast and concerned service. Great people. Thanks you.

JOHN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHYNISSE N. 
Clasificación:
5.0

Brandon was a great help

David M. 
Clasificación:
2.0

The default pics of the truck were outdated. I had to upload new ones from each angle. Thank God it was sunny out. Very annoying compared to having an agent mark any existing dings on a form. The sliding door for the bay was broke. Instead of giving us a different truck, the worker sprayed oil on the rails. As a result, the oil leaked down onto our furniture. Also, this was a temporary fix as the door got stuck shut on us, and we had to use all our strength to open it again.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE G. 
Clasificación:
5.0

No need for improvements, everyone respectful and very helpful.

Estela V. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVELIN O.  |  First Impressions 
Clasificación:
5.0

Everyone was kind and friendly great experience

REGINALD W. 
Clasificación:
5.0

The I get from the ladies in the morning is excellent

BRIDGETTE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAZMINE G. 
Clasificación:
5.0

Ms. Natalie was so amazing. I had a few issues with my truck at another location. When I arrived to Hammond, Ms. Natalie took amazing such amazing care of me and the reservation. She runs a fantastic facility and Uhaul should be proud to have her as a GM.

Nicole H. 
Clasificación:
2.0

El cliente no dejó un comentario.

JONATHAN F. 
Clasificación:
5.0

Initially the unit i chose was accidentally sold, but upon my arrival the manager was diligent in resolving the issue. Great customer service. A+

Sondra T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHNATHAN R. 
Clasificación:
5.0

Nothing that I can think of, but I would like to say that the young man that took care of me for pickup is great and I'm glad that he was still working for Uhaul. I don't remember his name but he is patient (I have a couple of handicaps) , kind and knowledgeable.

RAYMOND P. 
Clasificación:
5.0

I had and always had a great experience with uhaul… very professional and in and out with no hassle. Thank you uhaul for a great staffing.

Deonne M. 
Clasificación:
4.0

I was contacted at 9:30 am that my truck was not yet in for pickup at 10. The person who called me was very polite and i tried to stay calm as we had a house to move. She assured me she would keep trying to get a truck. My husband and i started moving items in our car and truck. An hour later - about 10:30 we received the call we had a truck to be picked up. We went and finished moving. Thank you. we were happy to be done with the move.

Lourdes P. 
Clasificación:
4.0

Natalie was nice and professional as well as all her employees the guy who checked me out when I dropped off was very cool

Mikko H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUQAYYAH R. 
Clasificación:
5.0

Great customer service.

FELECIA E. 
Clasificación:
5.0

Right strap for the auto transport was broke and I could not use it to tie the car down. I told them when I got back and they fixed it aa++. The general mgr. went beyond her duties to fix a problem that I had with billing. Her name is Natalie Williams and she should be commended for her excellent work for her company. Would use again!

Harry S. 
Clasificación:
4.0

I don't use your service too often but when I do it's usually a good experience

Tommy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY O. 
Clasificación:
5.0

GREAT6 SERVICE

JOHN H. 
Clasificación:
5.0

GOOD PEOPLE

JOHN H. 
Clasificación:
5.0

ALWAYS GOOD SERVICE THEY HAVE 1 OF THE BEST MANAGERS

JOHN H. 
Clasificación:
5.0

GREAT GROUP OF PEOPLE

JOHN H. 
Clasificación:
1.0

The man Brandon was rude. I called because the dolly was not in the truck. I was told to come get a refund and the dolly for the inconvenience. He refused to the money. He was very rude. Talking very unprofessional.

Ashleigh W. 
Clasificación:
1.0

Over charged my card no one in the store could help me

tyeka R. 
Clasificación:
5.0

Staff was courteous and very professional and friendly. The truck was very clean!!!

JALEN D. 
Clasificación:
5.0

CUSTOMER service was great here!Calumet city location was terrible,customer service terrible that day sucked!!!!

GREGORY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane M. 
Clasificación:
5.0

Great service staff very professional.

Charles M. 
Clasificación:
5.0

This store is extremely well managed and very efficient and helpful.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

kathryn g.  |  Overall Experience 
Clasificación:
5.0

N/C

DAVIE W. 
Clasificación:
4.0

Besides the issue of not informing me earlier that my original location didn't have the Equipment when I made the reservation at noon and wasn't informed until 8 something am the next day I guess everything was.

RICHARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doreen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

George A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maya M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARNA I. 
Clasificación:
5.0

Thank you guys !!

don yail B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
3.0

The item reserved was NOT available and had to take a bigger vehicle which consumed more gas. This was a last minute switch because the vehicle reserved was NOT on hand. Turn in was a long 30 minute wait before I could check in the vehicle,

MIGUEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGG N. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHANGA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnette H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE R. 
Clasificación:
5.0

I was able to reserve a truck online. I only needed it for a few hours. I arrived at the facility and was quickly attended to. I received my truck within minutes. The process was simple and fast. Returning it was also easy. I'd would recommend them highly.

ALVARO V. 
Clasificación:
3.0

El cliente no dejó un comentario.

BALIVIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD W. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD V. 
Clasificación:
1.0

The brake lights didn't work I got pulled over serval times

TANGIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel J. 
Clasificación:
5.0

I go out of my way to rent from this Uhaul. My mother in law moved from another area and I refuse to use the U-Haul near her because of the team at this U-Haul. Everyone is great and makes sure we are always taken care of. I've never had a problem renting from here. Ms. Brenda is everything! It's a family experience here. I don't feel like “only” a customer. I'm family when I walk through those doors. This is customer service on a level that can't be taught. You have to live it daily. That's what this U-Haul team does. And ALWAYS GET SAFE MOVE!! ALWAYS!! Seriously. It saved my life once and I will never move without it. If you need me to do a commercial for it, contact me. I'll do it.

ANDRE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATRICE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
1.0

I picked up uhaul at 12pm bought it back 10 am. When I looked at my bill it was 123.xx I'm trying to figure out why when I went 40 miles and charged 19.99$ for Uhaul and have 14.00$ Insurance . The reason why is because they charged me for 2 days in stead of 1.

Jala M. 
Clasificación:
5.0

What a great place to rent from. Natalie Williams is the nicest person to deal with by far. If uhaul has a most valued employee award this woman deserves it along with a big ole raise! I highly recommend this business especially if you have the pleasure of dealing with her.she answered every question I could think of and made this rental experience a pleasure.

Michael H. 
Clasificación:
5.0

The staff made my experience safe, fast and enjoyable

DONALD L. 
Clasificación:
5.0

My whole experience from start to finish was frustrating. I was given the wrong pick up location. Then after I was already on the process of dropping it off I received a test message to go drop it off in gary. Thankfully the young man who was checking in trucks at the place we already where on 165th in hammond was kind enough to check in our truck and said we could leave it there and he would make a note of the situation for us. Communication and instructions were incorrect and very inconvenient.

JAMIE V. 
Clasificación:
5.0

I always rent my U-Haul's from this location the staff is friendly The U Haul'salways be clean The management is very nice very professional and always make sure the customers are took an care of

KANIKA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHYLLIS B. 
Clasificación:
4.0

Remind folks to not lock the vehicle and deposit the key in the drop box and THEN go to the validate app on thei or phone. I had to pay the extra $20 because I couldn't take a photo of the mileage and gas level. Otherwise all good!

ELEANORE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELYRAH G. 
Clasificación:
5.0

Natalie was amazing, and the staff was excellent and very helpful!

christine h.  |  Overall Experience 
Clasificación:
5.0

The 165th hammond,indiana location and staff are great. I have rented trucks and trailers from here for years and will continue to do so.

Carl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristyn B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Valerie M.  |  Overall Experience 
Clasificación:
5.0

The storage needs to be updated the locks are old and they need to get elevators inside the storage unit.

Jennisis S.  |  Overall Experience 
Clasificación:
5.0

Everyone was nice and knew their jobs. Exremely professional and helpful.

Venita W.  |  First Impressions 
Clasificación:
5.0

ith u haul....

PHYLLIS S.  |  First Impressions 
Clasificación:
3.0

The manager Natalie was very helpful and I appreciate it her helping me finally.

Will P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH L.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
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    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

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