Customer Reviews for U-Haul Moving & Storage of Hammond

5,183 comentarios

822 165th St   Hammond, IN 46324
(& Calumet)

(219) 937-1454

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(219) 937-1454

822 165th St
Hammond, IN 46324
(& Calumet)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LUIS M. 
Clasificación:
5.0

Customer service was great

Ronald N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cherrie P. 
Clasificación:
3.0

My rental fee was only $91, I was charged an extra $121 for moving supplies I didn't purchase. Tried calling the rep, could not reverse the charge so had to cancel through my bank.

JUANITA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice S. 
Clasificación:
5.0

The crew that was there today 1/8/2022 was awesome. Friendly and all that, I will most definitely let people know to rent equipment from this u haul. I give them a 100% on everything. Kelly Ward

Kelly W. 
Clasificación:
5.0

Natalie and staff is amazing!!!

Fanshon S.  |  Overall Experience 
Clasificación:
5.0

The manager,Natalie is very personable and professional. She knows the equipment and is willing and able to help customers so that the whole experience from start to finish was very pleasant.

TRACY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaRhonda T. 
Clasificación:
4.0

I have rented from Hammond U-Haul before. The staff is friendly and efficient Highly recommend them

Kenneth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

They manager has been super helpful throughout my moving process. She remembered me from when I came to get box to when I was picking up my truck. I left my wallet in the truck and came back hours later and they still had it and nothing was missing!!! I am super happy with the service I received.

Queen A. 
Clasificación:
5.0

Natalie was extremely helpful & wonderful. Whole experience was a breeze.

Thomas M. 
Clasificación:
5.0

Good customer service

GONZALO M. 
Clasificación:
4.0

I love this U-Haul location. I've rented 10 times in 2021 for various jobs and always use this location. I love the staff. Ms Natalie and the team treat customers like family. My main issue is that the credit card terminals don't work. I would love to see them get new ones and for that to be a priority. Covid cases are surging in this county. To hand my credit card to a staff member is a big deal. How many cards does this location run a day? So they have to handle all those cards and potential spread germs between them? I see the hand sanitizer and I've seen the staff use it but it's not a good look for credit card terminals to not work. It adds time to picking up the trucks and it's frustrating. I know it has to be worked on at a higher level than this branch so I don't blame them at all.

ANDRE A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ian F. 
Clasificación:
5.0

Natalie was great she made sure that the reservation that I called in was corrected. Alma her assist was very helpful as well. I would definitely recommend others to this location as I was sent by referral.

KATRINA W. 
Clasificación:
5.0

The reps were very helpful and friendly.

Michael W. 
Clasificación:
5.0

Staff member who help us was very helpful. Even with the computers down he was accommodating and quickly helped us.

Philip P. 
Clasificación:
5.0

Very professional and polite people

RYAN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

lisa j.  |  Overall Experience 
Clasificación:
4.0

Even though I had reserved a 10ft truck via the website, when I arrived and presented a printout of my confirmation email, the counter person told me that there were no 10ft trucks available. At that time, I informed him the website said, " Your reservation is guaranteed or we will give you $50. " The counter person told me that the guarantee was not valid. Then, after I persisted that I was entitled to $50, he located a 10ft truck!? This was not a pleasant experience.

Ronald M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAZZMIN B. 
Clasificación:
1.0

I ordered a dolly online only to find out it wasn't available when I arrived. The whole point of ordering online was to expedite the process. I should have been contacted to been made aware that the dolly was not available so I could have made other arrangements. Also I was charged $40 in fuel for driving 6 miles. I will never rent from this location again.

Ruben H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JALON B. 
Clasificación:
5.0

excellent service

JOHN H. 
Clasificación:
5.0

Natalie and her team are outstanding It is always a pleasure to rent there

JOHN H. 
Clasificación:
2.0

The receptionist guy was very rude and had attitude. Brandon was his name.

COLIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SELENA B. 
Clasificación:
5.0

And all the U-Haul places I have rented for this is my main one that I go to the employees are very nice and are respectable the U-Haul‘s are always clean the management there she rocks she goes above and beyond to make sure her customers is well taken care of if I was to ever recommend a U-Haul place this will be the one shout out to all the Workers there

KANIKA P. 
Clasificación:
5.0

Easy peasy

Rochelle F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce K. 
Clasificación:
5.0

Breaks bad

PAUL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Feshawn B. 
Clasificación:
5.0

Treated very well and would use this location again

JEFFERY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

N/a

BRANDON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABEL L. 
Clasificación:
5.0

Staff was extremely friendly- and took the time to answer all my questions.

JEFFERY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald D. 
Clasificación:
5.0

The ladies working here were awesome. Super friendly and helpful.

JAMES U. 
Clasificación:
4.0

Very good customer service . Pickup was fast and checking the truck back in was quick as well .

LARRY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julius A. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

Great staff Keep up the good work

PAUL P. 
Clasificación:
3.0

Truck was terrible transmission was bad real bad

DONALD D. 
Clasificación:
5.0

The management there is everything she goes above and beyond to make sure everybody is well taken care of the staff there is very nice in always keep a positive energy I will recommend this U-Haul place anytime

KANIKA P. 
Clasificación:
5.0

I wouldn't change a thing

DAVID B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA H. 
Clasificación:
5.0

They helped the best they where veey friendly:)

STEVEN T. 
Clasificación:
1.0

Rude and short

YESENIA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRACY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyron M. 
Clasificación:
5.0

Nothing! Service was excellent!!! Will be returning!!!

SHAQUETTA C. 
Clasificación:
5.0

Easy drop off . Nice lady

WILLIAM H. 
Clasificación:
5.0

I have used this location a couple of times. Both gentlemen at the counter who checked me in and out we're very helpful and courteous. Everything went smoothly. ðŸ'ðŸ»

TIMOTHY N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yolanda R.  |  First Impressions 
Clasificación:
5.0

Very nice people

Angel P.  |  First Impressions 
Clasificación:
5.0

Very helpful, fast and concerned service. Great people. Thanks you.

JOHN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHYNISSE N. 
Clasificación:
5.0

Brandon was a great help

David M. 
Clasificación:
2.0

The default pics of the truck were outdated. I had to upload new ones from each angle. Thank God it was sunny out. Very annoying compared to having an agent mark any existing dings on a form. The sliding door for the bay was broke. Instead of giving us a different truck, the worker sprayed oil on the rails. As a result, the oil leaked down onto our furniture. Also, this was a temporary fix as the door got stuck shut on us, and we had to use all our strength to open it again.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE G. 
Clasificación:
5.0

No need for improvements, everyone respectful and very helpful.

Estela V. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVELIN O.  |  First Impressions 
Clasificación:
5.0

Everyone was kind and friendly great experience

REGINALD W. 
Clasificación:
5.0

The I get from the ladies in the morning is excellent

BRIDGETTE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAZMINE G. 
Clasificación:
5.0

Ms. Natalie was so amazing. I had a few issues with my truck at another location. When I arrived to Hammond, Ms. Natalie took amazing such amazing care of me and the reservation. She runs a fantastic facility and Uhaul should be proud to have her as a GM.

Nicole H. 
Clasificación:
2.0

El cliente no dejó un comentario.

JONATHAN F. 
Clasificación:
5.0

Initially the unit i chose was accidentally sold, but upon my arrival the manager was diligent in resolving the issue. Great customer service. A+

Sondra T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHNATHAN R. 
Clasificación:
5.0

Nothing that I can think of, but I would like to say that the young man that took care of me for pickup is great and I'm glad that he was still working for Uhaul. I don't remember his name but he is patient (I have a couple of handicaps) , kind and knowledgeable.

RAYMOND P. 
Clasificación:
5.0

I had and always had a great experience with uhaul… very professional and in and out with no hassle. Thank you uhaul for a great staffing.

Deonne M. 
Clasificación:
4.0

I was contacted at 9:30 am that my truck was not yet in for pickup at 10. The person who called me was very polite and i tried to stay calm as we had a house to move. She assured me she would keep trying to get a truck. My husband and i started moving items in our car and truck. An hour later - about 10:30 we received the call we had a truck to be picked up. We went and finished moving. Thank you. we were happy to be done with the move.

Lourdes P. 
Clasificación:
4.0

Natalie was nice and professional as well as all her employees the guy who checked me out when I dropped off was very cool

Mikko H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUQAYYAH R. 
Clasificación:
5.0

Great customer service.

FELECIA E. 
Clasificación:
5.0

Right strap for the auto transport was broke and I could not use it to tie the car down. I told them when I got back and they fixed it aa++. The general mgr. went beyond her duties to fix a problem that I had with billing. Her name is Natalie Williams and she should be commended for her excellent work for her company. Would use again!

Harry S. 
Clasificación:
4.0

I don't use your service too often but when I do it's usually a good experience

Tommy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY O. 
Clasificación:
5.0

GREAT6 SERVICE

JOHN H. 
Clasificación:
5.0

GOOD PEOPLE

JOHN H. 
Clasificación:
5.0

ALWAYS GOOD SERVICE THEY HAVE 1 OF THE BEST MANAGERS

JOHN H. 
Clasificación:
5.0

GREAT GROUP OF PEOPLE

JOHN H. 
Clasificación:
1.0

The man Brandon was rude. I called because the dolly was not in the truck. I was told to come get a refund and the dolly for the inconvenience. He refused to the money. He was very rude. Talking very unprofessional.

Ashleigh W. 
Clasificación:
1.0

Over charged my card no one in the store could help me

tyeka R. 
Clasificación:
5.0

Staff was courteous and very professional and friendly. The truck was very clean!!!

JALEN D. 
Clasificación:
5.0

CUSTOMER service was great here!Calumet city location was terrible,customer service terrible that day sucked!!!!

GREGORY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane M. 
Clasificación:
5.0

Great service staff very professional.

Charles M. 
Clasificación:
5.0

This store is extremely well managed and very efficient and helpful.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT Y. 
Clasificación:
5.0

N/C

DAVIE W. 
Clasificación:
4.0

Besides the issue of not informing me earlier that my original location didn't have the Equipment when I made the reservation at noon and wasn't informed until 8 something am the next day I guess everything was.

RICHARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doreen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

George A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maya M. 
Clasificación:
5.0

Everyone was nice and knew their jobs. Exremely professional and helpful.

Venita W.  |  First Impressions 
Clasificación:
5.0

ith u haul....

PHYLLIS S.  |  First Impressions 
Clasificación:
3.0

The manager Natalie was very helpful and I appreciate it her helping me finally.

Will P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH L.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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