El cliente no dejó un comentario.KAJUAN H.
Customer Reviews for U-Haul Moving & Storage of Hammond
Hammond, LA 70403
(Directly across the street from Hammond Square Mall)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Afton was very Professional, she handled my questions and concerns quickly with confidence. The entire staff was very friendly and they all had a great sense of humor, and you could tell they enjoy what they're doing; for me it's always a pleasure doing business with people who can have fun doing their job. Check them out, you won't regret it!Dale S. | First Impressions
After booking my June appointment in April, the day of the move I was told at the Tulane Ave., New Orleans location that I had to go to the Saint Claude New Orleans location. Then I got a call from Saint Claude saying that they would not have my U-Haul ready. We had to drive almost 50 miles to Hammond Louisiana but I've got to say that Afton Dugas saved the day. What a professional employee and how lucky you all are to have her. Thank you Afton.Emily J.
Easy process, courteous staff!Shavale C.
I ordered furniture pads but did not receive them. Didn't realize until I got the 26' truck home. Called and they told me I did not order furniture pads and confirmed I didn't pay for them. The main issue is when we returned the truck in a different location they asked about the furniture pads. Since I didn't have the furniture pads as indicated on their original paperwork for what would be returned it was a problem.Shelly M.
El cliente no dejó un comentario.Patrick W.
Have used this location several times. Friendly, courtiousDORIAN B.
They charge my card 3 times $930 times 3 and they turn around and charge me 27 drs for gas after I left and I made sure I put it back on the line it was on horrible experiencehollisha C.
El cliente no dejó un comentario.Kermie I.
Nice and courteous staff - and they do their jobs well in this Louisiana heat! In case whoever is reading this lives up north, the humidity/heat down here is disrespectful; I commend them for a job well done!Colisha H.
El cliente no dejó un comentario.Patricia B.
El cliente no dejó un comentario.john F.
El cliente no dejó un comentario.Peter S.
Again some wonderful people. So polite & Friendly, much expected but not always delivered in these days & times. Kudos for U-Haul having exemplary staff. Such a breath of fresh air!!Brenda D.
El cliente no dejó un comentario.Darryl A.
El cliente no dejó un comentario.Debra B.
Everything was greatpershing B.
Ms.Afton and staff are always polite and kind. Very considerate and always helpful.patricia M. | Overall Experience
El cliente no dejó un comentario.Jeff M.
El cliente no dejó un comentario.Tim H.
El cliente no dejó un comentario.Jason E.
The gentleman who checked my truck in was really a Godsend! Very helpful and courteous!JOHN M.
I was originally reserved a truck at one location but that truck was double reserved and had to go back to this location. Upon retern I discovered I was charged for 6 pads and a dolly which I was not shown or requested. I have no idea if that was corrected. I was moving wood and Had no need for either.Ron B.
El cliente no dejó un comentario.Tremeka C.
Excellent service, as always.SCOTT L.
El cliente no dejó un comentario.Matthew S.
The woman that helped me set up the to get the U-Haul vehicle was rude & did not give correct pricingDamon M.
Staff was nice, courteous, only one small notice, radio didn't work in the truck, but no problem.CARL P.
The trailer was ready to go and the process was smooth.Romine T.
Horrible customer service from both manager and assistant manager.Betty C.
Everything was great.walter F.
The location and staff were good. The billing process is confusing because you pay ahead of time and when returning the system wants to charge your card again. The problem I had other than billing was that the staff does not do a walk through inspection with the renterJames C.
El cliente no dejó un comentario.Riley G.
Staff was very friendly and helpful, made the process very smooth. Facility is nice, parking lot very easy to maneuver.Kelly P.
El cliente no dejó un comentario.Jody P.
The location in Hammond was closed and I used the 24/7 process to return vehicle. However, there were a few employees still left on premises after closing hours who were helpful with completing the 24/7 return.Mary H.
Continue the friendly welcome I received.Dave D.
Uhaul double booked our truck and the day of pickup when we arrived we were told our 24hr order needed to be back in 14hrs. We were told this is Uhauls policy and is allowed. Would never recommend!Rob M.
El cliente no dejó un comentario.Alan F.
El cliente no dejó un comentario.BLAIRE H.
El cliente no dejó un comentario.Ray F.
When I picked up the trailer, the rep went over the information on the contract. This included the drop-off location, as this was a one-way rental. After driving about four hours, I went to return the trailer to the store on the contract. Only to, YET AGAIN, that I would need to go to another store in order to complete the return. This is ridiculous! Once I can understand but this seems to be your standard operating procedure.Dean H.
I booked a truck more than 3 weeks in advance at the Tulane location to transport my graduating son's furniture from Tulane to Dallas. I received a call on 5/21 to say no trucks were available. No solution was offered for the predicament. Several hours later I was called to say a truck was available over 50 miles away in Hammond. I had to get to Hammond to get the truck. it was not clean inside and clearly a smoker had driven it before me.Simon W.
El cliente no dejó un comentario.Calvin D.
El cliente no dejó un comentario.george S.
The people were helpful and friendly. It was a one time experience and reading some of the online reviews, I was a little apprehensive, driving 1500 miles to get there, that the trailer I reserved would be there. It was and other than one flat tire issue on the road, everything went great. (Uhaul had the tire changed within an hour - impressed I was)STEPHEN B.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Ronnie S.
I had a positive experience with this Uhaul. I highly recommend the Hammond Uhaul.Nanci N.
El cliente no dejó un comentario.LISA W.
El cliente no dejó un comentario.CARL H.
This place charged me for gas . Returned with a 1/4 tank and was billed for having little more than empty. I had to go back a second time to have this corrected. The lady was nice and said it was a mistake but is taking too long to have refund processed. I would suggest showing the customer what is being recorded before charging themJeff D.
Have a pillow in the truck seat for short people.Stephanie D.
The lady that helped us is always so friendly and willing to help. She went out to help us check the hitch weight and everything. Wonderful service.Bryana W.
El cliente no dejó un comentario.Alan F.
El cliente no dejó un comentario.Brock H.
El cliente no dejó un comentario.Timothy T.
El cliente no dejó un comentario.johnny W.
El cliente no dejó un comentario.Reginald S.
Manager was very friendly and super helpful to get me in the road at last minute. Afton and her co workers did a great job.Lloyd T.
Great customer service and equipment!Andrew A.
El cliente no dejó un comentario.JOHN J.
El cliente no dejó un comentario.veronica W.
El cliente no dejó un comentario.Roland G.
El cliente no dejó un comentario.Nicole M.
El cliente no dejó un comentario.Terrence G.
El cliente no dejó un comentario.Angel B.
El cliente no dejó un comentario.Katie K.
Fraudulent charges on my credit cardLauren R.
El cliente no dejó un comentario.Jessica W.
Mirrors very loose, steering very loose. I tightened the driver's side mirrorMAX F.
El cliente no dejó un comentario.toby F.
El cliente no dejó un comentario.Sheila R.
Be friendly. Very rude service on inside. Must have been having a bad day. Don't even thank you for the business. Service person seemed to be manager onsite according to name tag. Pickens are slim though??WARREN G.
El cliente no dejó un comentario.Richard F.
El cliente no dejó un comentario.Benjamin L.
Staff was very professional, knowledgeable and friendly.Amy M.
El cliente no dejó un comentario.josh G.
Fire that whole team start over I had to go to the hassle of filing a complaint against them because I had a U-Haul truck and I still need it for another day and they told me to bring that one in and they wouldn't charge me for another day and I was already after 2:00 they told me to bring it in by 7:00 and I wouldn't be charged I turned the damn thing in and they charged me anyway I would not recommend U-Haul to a dogScott S.
Very busy place , customer service was excellentAaron R.
El cliente no dejó un comentario.Collin M.
Everything was spot on for metyrone N.
THAMKS 😀FOR YOIR SERVICES!Beverly M.
Not a thing, you all got it !CARL P.
Counter help was below average and inexperienced adviser help at the desk . And it show on my trip . Not sure if what I rented was the best option for me. The nerve of this representative show be the face of your organization. I will be writing your corporate office very soon on this experience.MILTON K.
El cliente no dejó un comentario.Jeffery B.
Great service and support by friendly staff!KEVIN N.
Very good customer service by staff. I highly recommend this location.Bradley K.
El cliente no dejó un comentario.Bendel D.
El cliente no dejó un comentario.JOHN H.
El cliente no dejó un comentario.Gene M.
El cliente no dejó un comentario.Elizabeth P.
El cliente no dejó un comentario.WILLIAM M.
Everyone was helpful and my service went in a timely fashionRandy V.
El cliente no dejó un comentario.Kathy C.
El cliente no dejó un comentario.Elizabeth P.
Time. I filled all necessary information during my online check in. When I got to the location, I was asked all the same questions again for the associate to input.Shawn G.
El cliente no dejó un comentario.Elizabeth S.
The same thing you did for meJimmie T.
Employees were in training so that seemed to slow down the process. New employees not too familiar with the equipment. Employees should try to be more professional and efficient.ERICH H.
Rats got in my unit and ruined everything! There was no food in the unit at all.morgan c. | Overall Experience
El cliente no dejó un comentario.Ronny A. | Overall Experience
Persons managing the front desk were excellent. Extremely professional and helpful.Mary T. | Overall Experience
El cliente no dejó un comentario.Lykeisha B. | Online Move In
El cliente no dejó un comentario.Dareale B. | First Impressions
Once I put my things in the unit I didn't need access to it until I came back to get. Although I did check on evey3-4 months. My rental was a successful one. I would use this facility again if I had something to store that I could not accommodate myself All employees were helpful.Carla B. | Overall Experience
El cliente no dejó un comentario.ERIKA T. | Overall Experience
El cliente no dejó un comentario.Precious D. | First Impressions
El cliente no dejó un comentario.Jeff B. | Overall Experience
These people changed the name on a account argued with a customer who was telling them they never showed identification to get the unit. Ran someone else card to pay for the unit they changed the name of & for over a year held onto a storage that was told to them multiple times wasn't needed. If I had more time on my hands I would've filed a lawsuit on this company. I wouldn't rent anything from this company ever in my life. It had a hole in the unit that ruined items. These people or rude & they will change info on your units. Beware of them.Bessie K. | Overall Experience
Moved out of storage over 8 months ago. Hammond uhaul 4 month of being gone they charged my credit cart over 400 dollars that I didn't authorize. Spoke with multiple people stating I have move out kept calling stating I had the lock still on the storage unit. I took the lock when I moved out so it was a lie . I will not recommend hammond to anyoneRobert R. | Overall Experience
Trash , TRASHBetty W. | Overall Experience
El cliente no dejó un comentario.Jennifer L. | First Impressions
El cliente no dejó un comentario.David K. | Overall Experience
Everything and everyone was great. No complaints.Terrance B. | First Impressions
El cliente no dejó un comentario.Crystal W. | Overall Experience
El cliente no dejó un comentario.SHAUNA R. | Overall Experience
El cliente no dejó un comentario.Lacy B. | First Impressions
El cliente no dejó un comentario.Alfernita S. | First Impressions
Unable to use dumpster created more of a problem with discording things I did not want once clearing out storage unit.TRINA W. | Overall Experience
Your representatives at the Uhaul on SW Railroad in Hammond,la were very friendly and accommodating. They provided me a chair and asked if I wanted water or anything while I waited for my pick up.jaennette a. | First Impressions
The owner and her staff were excellent. The devastating hurricaine did very little damage to her buildings. There was damage to my unit but it was minimal. Just some water came into the unit from the roof causing a little mold to grow on my furnature. But with a good cleaning it will be fine. Much thanks for all they have done for me.ELIZABETH M. | Overall Experience
The general manager and her staff was very friendly and so helpful! I give them excellent ratings! I am a manager as well of Academy Sports and Outdoors and I know how important positive rating are! But this team was more than great and needed to be called out for being so awesome!Lorenzo M. | First Impressions
El cliente no dejó un comentario.Willie O. | Overall Experience
El cliente no dejó un comentario.Stephanie P. | First Impressions
El cliente no dejó un comentario.DEVAREO M. | First Impressions
When we started unpacking out boxes there were several roaches in the boxes.Kaitlin D. | Overall Experience
El cliente no dejó un comentario.Ashley B. | Overall Experience
When I enter the environment was very warm and welcoming. The staff treated me very well. I would send my family and friends there wayTRACEY W. | Overall Experience
Fraud account was open in my name and used my credit card that was not authorizedRobert R. | First Impressions
El cliente no dejó un comentario.APRIL S. | First Impressions
UHaul has called me constantly. They have left voicemails for a Louis. I have called them back 5-6 times and told them they had the wrong number, and I still would get calls constantly!! That is NOT my name listed as the customer. I can't review something I did not get.Kennadei L. | Overall Experience
El cliente no dejó un comentario.Larry L. | First Impressions
The First Cashier checked me out she was friendly but the second one when I had to go back in she had attitude like she didn't want to be at work or she was disgustedMiranda J. | First Impressions
El cliente no dejó un comentario.John M. | First Impressions
Had leak in roof taken care of quickly If you need a great place to store your stuff this is it great staff and service Thank youRichard C. | Overall Experience
Staff were so helpful and nice. Also, very accommodating to me, and other customers. Gracias.Jo Ann K. | First Impressions
El cliente no dejó un comentario.yolunda D. | Overall Experience
your staff at this location is simply awesome!!!!TYRONE W. | Overall Experience
El cliente no dejó un comentario.Daniel R. | First Impressions
Worst U-Haul experience ever. I'd ask for my money back if it didn't take up so much uselessness of my time just trying to communicate with such unprofessionalism. I'll never use uhaul again. I'd rather pay more for a better experience than to experience U-Haul again. And this is no exaggeration just about everyone I mention U-Hauls name to has nothing good to say about them as a company therefore indicating the poor customer service being given by this company to clients who spend their hard earned money to use their equipment and services.Chrissy B. | First Impressions
The ceiling in the unit was coming down but no water leaks happened.darrin a. | Overall Experience
El cliente no dejó un comentario.Barbel G. | First Impressions
El cliente no dejó un comentario.Teri C. | First Impressions
The staff were very friendly, and were quick to help whenever I entered the store. Great service!DEMILE K. | Overall Experience
El cliente no dejó un comentario.krystle S. | Overall Experience
El cliente no dejó un comentario.darrin a. | First Impressions
The trailers handled Excellent excellent with a heavy load and under high wind conditions. I will use them again.James C. | First Impressions
El cliente no dejó un comentario.chaszion d. | Overall Experience
Great customer service at this location and would refer to family and friends.Sonya M. | Overall Experience
I had this storage unit for a couple of years. At no point was I ever concerned about the safety of my belongings. ¡Gracias!dameon b. | Overall Experience
Graciasshirley m. | First Impressions
I recommend U-Haul for moving AND storage!! The staff is very professional, attentive and helpful. Each time I had a problem, U-Haul worked with me to find a workable solution!! 5 STARSJANIE C. | First Impressions
El cliente no dejó un comentario.Daniel K. | Overall Experience
El cliente no dejó un comentario.Seldon B. | First Impressions
My agent was extremely helpful and professional. I can't remember her name, but I was very pleased with her customer service execution. 5 stars!vanessa m. | Overall Experience
I was impressed at the cleanliness of the units and the facility! I have recommended it to several people since my positive experience! Thank you!!Kellie F. | Overall Experience
Great Customer Service & VERY CleanSchilacy J. | First Impressions
Staff is very friendly and very helpful!!!Aleta S. | Overall Experience
The young lady who checked in my return and rented me the storage room was very nice, friendly, and helpful. Quick and easy service!dan l. | First Impressions
El cliente no dejó un comentario.DONNA B. | Overall Experience
El cliente no dejó un comentario.adriana d. | Overall Experience
Y’all are so amazing thank you so much for helping me and being so sweet God bless you allJennifer K. | First Impressions
Ms. Afton was knowledgeable, helpful and kind. She made my experience a lot better.Kyle C. | First Impressions
Everytime I went in to my storage my card would not let me go out so I had to call and wait for someone to come and let me outDONNA B. | Overall Experience
I rented storage unit online. I did not select auto pay and I was charged an additional month storage fee. Tried to resolve problem, no help from staff. Be aware. No pro rate.Donald W. | Overall Experience
Overall great staff , if needed will returnRandy S. | Overall Experience
The staff was very helpful, and Afton Dugas was especially most helpful. I would highly recommend them to friends and colleagues.rana m. | Overall Experience
The storage unit was nice and clean but the staff can be extremely rude...Tyrone L. | Overall Experience
I was put out because my car was over the line wowPatrick G. | Overall Experience
Very friendly and helpful.rana m. | First Impressions
Employee were rudeStephanie B. | Overall Experience
Very friendly personnel. U haul computer server seems to be a problem because of upgrade, but the personnel ask for help and continued doing her job. Everyone chipped in to help.GEORGIA H. | First Impressions
She was nice friendly and made me feel at home and treated me very nice I can give her a 10 for excellent service and very sweetCharonita L. | First Impressions
Occasional a/c water leaks / bugs, but promptly dealt with. Disappointed that it took three days before my move out was confirmed. Overall an excellent experience, however.Erin W. | Overall Experience
The truck's roll door got stuck open because it would open too far. This delayed us a good bit trying to fix it. Tow dolly light not working right. Customer service excellent.Robin R. | First Impressions
While the people and facility were great, the value was not. I found units just as good at a much better rate (which included 24 hr access). With the rate increase, I decided it was time to move.Jeff R. | Overall Experience
KIND AND EFFICIENTFox R. | First Impressions
Thanks for the servicelamont j. | Overall Experience
everything an everyone was GREAT, thanksBobby B. | Overall Experience
2 months after I returned the rental they were still charging me. Every time I called I got 10 transfers and no call backs and a bunch of excuses.RONNIE L. | Overall Experience
The lady who assisted me was very helpful both on the phone and in person. I will definitely recommend UHaul...Aleta S. | First Impressions
Great service, I would definitely use them again if neededGracie B. | Overall Experience
Awesome experience!!Candice L. | First Impressions
.LANA M. | Overall Experience
I had storage for 18 months and had zero problems. Also, i just rented a trailer and the staff helped me get the trailer hooked up to my truck and answered all y questions. Great experience.GERARD K. | Overall Experience
I had 2 U-Boxes delivered from Sioux Falls, SD. This place had some major problems with honoring my contract they shipped 7 days late. HAMMOND SQ was Great! Saved me $$ by working with me THANK YOU!Karen N. | Overall Experience
Excelentedarruiest b. | Reservación
Staff always professional and helpfulkatrene h. | Overall Experience
The lady that I talked to on the phone and set my reservation was really understanding and really sweet .KRISLYN K. | Reservación
The sales associates were awesome. They went out of their way to accommodate me! They had run out of the tail light attachments. They were innovative! As a result, I am in my new place!Natasha W. | Reservación
N/CJoseph V. | Overall Experience
We had to throw a lot of our belongings away d/t water leak and rats.The leak was supposed to be fixed but not sure.After getting some important stuff out we just left few things in storage. #420CHENELLE B. | Overall Experience
Very satisfiedBenton B. | Reservación
A nice facility. Friendly staff. I didn't like that they require you purchase a specific lock for your unit but other than that it was one great.Jennifer G. | Overall Experience
POOR.scheduled movers after giving credit card, via phone. Went to see unit before the move and told no such unit available . After checking they found reservation and still said nothing available.WALTER P. | Reservación
👌roosevelt a. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!