Customer Reviews for U-Haul Moving & Storage of Hamilton

3,047 reviews

1070-1088 Rymal Rd E   Hamilton, ON L8W3N6
(Upper Ottawa & Hwy 53)

(905) 575-4202

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(905) 575-4202

1070-1088 Rymal Rd E
Hamilton, ON L8W3N6
(Upper Ottawa & Hwy 53)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Keith Gorman 
Rating:
5.0

Customer did not leave a comment.

Jordan Paton 
Rating:
5.0

Customer did not leave a comment.

eva goldner 
Rating:
3.0

Customer did not leave a comment.

Kelly VanLouwe 
Rating:
5.0

Nothing service was grat thank you

dennis lizotte 
Rating:
5.0

Buy newer trucks

paul coddington 
Rating:
5.0

Customer did not leave a comment.

jim mcdermott 
Rating:
5.0

Very friendly!! Pricing is very reasonable, much better than many of the other local rental agency’s.

Dan Ward 
Rating:
5.0

Customer did not leave a comment.

paul borsellino CON 
Rating:
5.0

Customer did not leave a comment.

antonio aresta  |  Overall Experience 
Rating:
4.0

The rating is due to the excellence staff and how they problem solved. But when I arrived there was no Internet and had to wait quite a while for them to access my booking. I don’t understand why you don’t have things backed up on paper or accessible when there’s no Internet. And secondly the unit that I rented was not actually available. So they had to problem solve to make sure I actually had space to store my stuff U-Haul also didn’t have the truck that I rented at the location that I rented it at. U-Haul really needs to get its act together. And not the employees who work in the offices but the head office

Alexis Fletcher  |  First Impressions 
Rating:
3.0

We had a 26 foot truck and it was damn near impossible trying to maneuver it in that location. If someone was to rent a truck bigger than 20 feet I would not recommend this location to them

Alexis Fletcher 
Rating:
5.0

Customer did not leave a comment.

RICK KING 
Rating:
1.0

If my name and unit number are not revealed to this store Manager, I will say that she is rude and unprofessional and disrespectful. I think that the final staw- aside from the ongoing financial strain- for me to finally move my staff out was the incessant emails about updating my address (why? My bill was paid every month for 3 years) but really it was the woman Cayuaga. She is a monster.

WILLIAMMARK B HEFFERTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Praveena Modugu 
Rating:
5.0

Customer did not leave a comment.

Brianne Grasley 
Rating:
5.0

U-Haul was dirty inside

Tiffany Walker 
Rating:
4.0

Customer did not leave a comment.

Dennis Marineau  |  First Impressions 
Rating:
2.0

Overall the staff could just run the place better. 1 question I said no to because it really should have been 2 questions. Clean? Yeah clean enough, but well maintained? Not so much in my opinion. Many times when trying to access my unit the sliding doors closest to it were locked and i had to go around and get a staff member to unlock it. Most recently the exit gate near my indoor locker has been blocked off with pylons for some reason and many uhaul vehicles were left parked in the area, so i had to reverse my vehicle down the aisle so that i could get back out through the entrance. Im not a fan of the regular aggressive almost monthly price increases, it was getting too expensive and not worth it. When i was first looking at getting a locker, the staff told me i could reserve one for the night while i discussed it with my wife, then the next day when i went to sign up it had been sold to someone else and i was told they cant hold them, so i lost the locker i supposedly had reserved. A little more tlc from the staff could make the difference between mediocre and great. Oh and one more thing... all the little sharp screws sticking out of the wall of the storage locker might be a safety concern to think about.

Stephen Melnyk  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter Thom 
Rating:
3.0

Customer did not leave a comment.

rey tautuan  |  Overall Experience 
Rating:
5.0

Excellent service from the two young men working at the location today. Very pleasant to deal with and helpful. Keep up the good work

mohammad abolebdah 
Rating:
1.0

This location gives no support at all to their customers I rented a truck from this location & had breakdown I got no help at all from roadside & on top the employees at this store screwed me up with big bill. They called me from diff number & no call was recorded. People at this location don’t value their customers at all. All they know is to take money out of people pocket Not recommended at all to rent

manav grover 
Rating:
5.0

Professional and quick

Joseph Orlando 
Rating:
5.0

Customer did not leave a comment.

Ghassan Al 
Rating:
5.0

Customer did not leave a comment.

Othman Arnaout 
Rating:
3.0

The lady manager at the desk was extremely rude without any courtesy to the customer. She needs to understand it is because of the customers she is able to run the business and not the other way around. Her attitude was the WORST !! The management needs to replace her else there will be serious impact on your business.

neeraj kaler 
Rating:
5.0

Customer did not leave a comment.

Jombyl Maquiling 
Rating:
5.0

Rates are revised after the Contract signed.

naveed ashraf  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joseph coard 
Rating:
4.0

I have really nothing to say about improving. I just wanted to say the young man that served me was very polite and walked me through everything. Great place.

catherine mascarin 
Rating:
2.0

Unable to pay via credit card without calling each month. Very frustrating. Also, this location charged me a late fee even though I had moved out a week earlier and they confirmed. Staff were never around when I was there and needed help.

Kale Boehmer  |  Overall Experience 
Rating:
5.0

Can't think of anything to add at the moment. The team at this location are quick and efficient. They go the extra mile for the customer.

Jordan Abraham 
Rating:
5.0

The lady that helped us was very nice and efficient.

julie sydiaha 
Rating:
1.0

Customer did not leave a comment.

Tyler Bradt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LORDEN TAUTUAN 
Rating:
5.0

I have been renting Uhaul trucks for moves for many many years and this location was by far the most efficient, friendly centre I have ever attended. The yard is immaculate and the gate keeps everything secure, the staff was extremely efficient and friendly. Hats off to this location!

Nicole Spooner 
Rating:
5.0

need improvement for customer vehicle parking

Amit Dalal 
Rating:
5.0

The guy who served me was quick, friendly, and easy to work with. Highly recommended!

Jordan Abraham 
Rating:
4.0

Customer did not leave a comment.

Michael Calligan 
Rating:
5.0

Customer did not leave a comment.

shakiel wilkinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

edward Knight 
Rating:
4.0

Only problem I have was it’s cost. Very expensive for the smallest locker you have! 129$ that’s just crazy, I could have got it cheaper elsewhere. Maybe price match should be an option Over all very nice service, the young lad who helped me was very charming and helpful

Margaret Bissonette  |  Overall Experience 
Rating:
4.0

It was good for what I had in storage even though it was for 2 months

Paul nesbitt  |  Overall Experience 
Rating:
3.0

The experience was good overall, what I was unhappy about is that for a moving company not to have advertised supplies or moving equipment like dollies and carts available to rent... ever, is beyond me. This is supposed to be what they excel at, and to not have it is a disappointment. I was told that they don't supply or stock that even though it's available on the site when booking. Also, if you plan to leave your vehicle there as you rent, there are no spots. You have to park off-site somewhere.

Vito Fama 
Rating:
3.0

Customer did not leave a comment.

ross fallis 
Rating:
1.0

The only positive experience that I had was that the employees were nice guys. I will not return to this u haul!

DENNIS ANDRES 
Rating:
5.0

Customer did not leave a comment.

Solomon Attoh 
Rating:
5.0

Customer did not leave a comment.

Fitzgerald Gayle 
Rating:
3.0

Customer did not leave a comment.

GERALD OSBORN 
Rating:
5.0

Very friendly and helpful staff.

Michael Palumbo 
Rating:
5.0

Customer did not leave a comment.

Shaun Yates  |  Online Move In 
Rating:
3.0

Staff and facility was good; however, the 7' x 10' x 8' Interior 2nd floor storage locker reserved 2 weeks prior to move in date was not available (over booked facility?) Forced to rent larger more expensive 10' x 15' x 8' outdoor unit that I didn't want? Poor on-line reservation system.

Scott Reitsma  |  First Impressions 
Rating:
3.0

Vehicle was received dirty. Steering wheel was sticky and I I had to wipe it down myself with a disinfectant wipe.

Raza Khan 
Rating:
5.0

Customer did not leave a comment.

Victoria Koch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debbie borges 
Rating:
4.0

Customer did not leave a comment.

urszula nowak 
Rating:
4.0

Customer did not leave a comment.

Mike Riley 
Rating:
3.0

better signage where the entrance is

Douglas Stewart-good 
Rating:
5.0

We appreciate the employees who helped us with picking up the truck and dropping off. Especially Brenda who helped us so much. Very kind, you truly are a blessing. Thank you 👍👍

Adam King 
Rating:
5.0

Customer did not leave a comment.

Akshar Patel 
Rating:
5.0

Professional and Polite staff Great Experience

Stephen Hannes 
Rating:
5.0

Customer did not leave a comment.

Hamad Alali Alswidan 
Rating:
5.0

Customer did not leave a comment.

Chetney Maley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kathy Croft 
Rating:
5.0

Customer did not leave a comment.

Alexander Alexander 
Rating:
4.0

Customer did not leave a comment.

STEPHEN DONOVAN DONOVAN SALES 
Rating:
5.0

Great Service and Professional

Stephen Hannes 
Rating:
3.0

Customer did not leave a comment.

Trekia Morton 
Rating:
4.0

Customer did not leave a comment.

brenda rozendal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikola Tisma 
Rating:
5.0

Customer did not leave a comment.

bruce druxerman  |  Overall Experience 
Rating:
5.0

.

Terrance Potticary 
Rating:
5.0

Customer did not leave a comment.

Keith Houston 
Rating:
5.0

Customer did not leave a comment.

James Reilly 
Rating:
5.0

We were very satisfied with the service provided and would definitely recommend this U-haul location to family and friends.

emanuel vigario  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad MacDonnell 
Rating:
5.0

Excellent Service

JUAN CARLOS MORALES 
Rating:
4.0

Customer did not leave a comment.

Bill Fleming 
Rating:
5.0

Customer did not leave a comment.

MILAN BANGO 
Rating:
5.0

Customer did not leave a comment.

Atilla Goldner 
Rating:
1.0

I had to walk all the way across the large lot to "find" the truck then walk all the way back to obtain the key. Then drive my car a block away to park and then walk back in the rain to pick up the truck. No dolly in the truck per my order. Won't use this location again.

P-Shawn Richarz 
Rating:
5.0

Staff was very nice. Everything was easy.

tram anh chau  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

barbara allen  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yasseen Aziz 
Rating:
5.0

Customer did not leave a comment.

Trevor Hildebrandt 
Rating:
3.0

I had reserved a one way truck and moving blankets. The morning of I was told I had to return it to the same location and there were no blankets available. This made for a very frustrating experience.

Stephanie Piper 
Rating:
5.0

Customer did not leave a comment.

Jino Joseph 
Rating:
5.0

Cargo Van worked well. Clean. Got good gas mileage. Store personnel were pleasant and handled business in a pleasant professional manner.

James Collins 
Rating:
4.0

Some mud in the back of the truck

Ronald Reddick 
Rating:
5.0

Customer did not leave a comment.

maria Heinzle  |  Overall Experience 
Rating:
5.0

We were told that the storage was 5x12 it was not we measured it and it was 4ft 5 inches x 11ft 3.5 inches this is false onformation and we are not in getting for what we were told. We were not happy about this.

marisa mannarino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Barrett 
Rating:
5.0

Customer did not leave a comment.

Sam Hejazi 
Rating:
4.0

I never give an excellent rating, I was quite pleased.

Peter Atkinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry Pottruff 
Rating:
5.0

Customer did not leave a comment.

Shirley Stephany Estrada Martínez  |  Overall Experience 
Rating:
5.0

Everything was so smooth and easy. I will use Rymal Road site from now on!

Lisa Bazinet 
Rating:
5.0

Customer did not leave a comment.

Mike Johnston 
Rating:
5.0

Customer did not leave a comment.

Joanna Gut 
Rating:
5.0

Customer did not leave a comment.

Alexander Dichoso 
Rating:
5.0

Customer did not leave a comment.

Mike Sieders 
Rating:
4.0

Customer did not leave a comment.

Gurbhinder Kaur  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherine Notice  |  Overall Experience 
Rating:
3.0

Vehicle was not clean. There was mud on the inside all over windows. Steering wheel was dirty and outside of vehicle was covered in mud

Anne Finlayson 
Rating:
5.0

Customer did not leave a comment.

TOWHIDUL WAHEED 
Rating:
5.0

The men were young but very experienced in their jobs so overall I think they and you as a company are very good keep the charges low and you will always have good customer support

Misty Watson 
Rating:
4.0

everything has gone well, no complaints

Peter Atkinson  |  Overall Experience 
Rating:
5.0

Excellent service when I came for my rental, wouldn't hesitate to come back

Mike Johnston 
Rating:
5.0

Excellent costomer service. A job well done.

Jeanette Mcintosh 
Rating:
5.0

Customer did not leave a comment.

Robert Bradic 
Rating:
4.0

Customer did not leave a comment.

MARK EROS 
Rating:
5.0

Customer did not leave a comment.

Anjelo Esposto 
Rating:
5.0

Nothing. Original equipment was not available. Uhaul contacted me. Adjusted satisfactory. Worked quite well and very satisfied.

Patrick Phaneuf 
Rating:
5.0

Customer did not leave a comment.

Michael Duchene 
Rating:
4.0

Return after-hours is a very lengthy process

Stanton Sheogobind 
Rating:
5.0

Customer did not leave a comment.

Fay Barron 
Rating:
5.0

Customer did not leave a comment.

Stephan Ritchie 
Rating:
5.0

Customer did not leave a comment.

Ericson Oghenekioja 
Rating:
2.0

If your location staff can't record a last name or address correctly how do you suppose you'll keep your business? Also trying to rush a customers return to the point of no vehicle inspection, no return of deposit (was exuberantly told its an Authorization and I don't need to do anything). Customers that are moving, are already facing extreme costs. By doing this, you remove their ability to pay others, buy meals during the move, etc. Wait times for refunds unless punched into the machine can take up to 30 days to process. Slowing down and doing it right will return customers. Doing it wrong will cost you a possible court battle over the spelling of a name. Maybe even your job. Do better please.

joesph vander 
Rating:
5.0

Nothing.

Mike Krusto 
Rating:
5.0

Was very satisfied with the immediate attention that was given to our urgent situation and the professionalism of the service clerk both on the phone and at the location. Thank you again for all your assistance.

Jonthan Bozzo 
Rating:
5.0

There is no parking space for cars of customers in the location. I parked my car across the road and it was raining. I was drenched running across the road.

OBINNA CHIDOLUE 
Rating:
5.0

Nothing. Staff were friendly and helpful

doug anderson 
Rating:
5.0

I had different employees at pick up and drop off and all were amazing!

Stephan Ritchie 
Rating:
5.0

Customer did not leave a comment.

Carl Soules 
Rating:
4.0

Quick and easy 👍🏽

Ronald Warren 
Rating:
2.0

I felt my belongings were safe while in storage at this location. A few concerns I did have though: - When initially occupying the unit, I was charged for a lock I never took. Staff had promised to refund me for the unused lock, but task was never completed. - Office smells of cigarette smoke.

Reuven Belinsky  |  Overall Experience 
Rating:
5.0

They saved me in a very bad situation. Thanks again guys, have a great day and life!!! My hero's!!!

steve soepboer 
Rating:
5.0

Customer did not leave a comment.

Tennesha Ohayon  |  First Impressions 
Rating:
1.0

I asked for a bigger unit 3 times now. They did not even look. These guys were so lazy not even check around town for me. Not even go online and check with your one 800 number search stuff. Very disappointed. I've been using U-Haul for a very very long time. That will be coming to an end. I am storage stuff at units all over the place. This location and the last occasion no help.....

Timothy Lowther  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bob sandford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juvy betonio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JonRyan McGillvray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Nault  |  Overall Experience 
Rating:
3.0

I received an email stating my rent was going up by around $50. That's quite a jump and part of the reason for leaving. I was left on hold a few times for around 20 minutes each time and ended up having to hang up and call back. But they did assist me with my issues when I did finally get to talk to them. Perhaps a phone system that reminds that there's a phone call still on hold would be beneficial. Thanks for everything though and I would still recommend you.

Dawn Frederiksen  |  Overall Experience 
Rating:
3.0

not sure how i rate u guys yet. u sent me this review. i still have a locker there but come to find out its not in my name lol. someone was looking in to it almost 2 weeks ago still nothing....please call me. sherri 3653366925

Lauren Zippilly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria alvarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

estrada calesterio  |  Overall Experience 
Rating:
5.0

Staff made my experience of moving items into storage very pleasant. I would like to compliment them on their efficiency and pleasant demener during my time there. I would recommend this facility to anyone I know. Thank you for the opportunity to express my gratitude.

michael gurnick  |  First Impressions 
Rating:
5.0

Was exactly what I needed for a time.

Sherry Noseworthy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Metcalfe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA WOIKIN  |  Overall Experience 
Rating:
1.0

The staff at the Hamilton location, Upper Ottawa and Rymal road are extremely rude and disrespectful of there customers. They make promises to their customers that they have no intention of honouring. When the staff is confronted on the promises they made, they tell the customers that it’s not their problem and if you don’t like it you can “ GET OUT”. That is what I was told and then threatened to have the police called. I will never use that uhaul location ever again and will tell everyone that I can. That location needs a new owner and new staff. Uhaul is a disgrace, money hungry and do not care about their customers.

Beverly Balog  |  Overall Experience 
Rating:
3.0

The door needs repair or replacement. The unit was not fully secure due to gaps in the door.

Nicole Brochu  |  Overall Experience 
Rating:
5.0

Ok

Wayne Ecker  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mark Mckenzie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Staycy Johnson  |  Overall Experience 
Rating:
5.0

Staff at the facility were wonderful to deal with

sheilah laffan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert pope  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paula rouleau  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

James Burke  |  Overall Experience 
Rating:
5.0

Jonly the price is high

Sabri Hmaidy  |  Overall Experience 
Rating:
4.0

Staff were courteous and helpful. Facilities were clean.

warren gayman  |  Overall Experience 
Rating:
1.0

Found mice poop all over my stuff. The stuff is rude especially the lady. Not sure why they want to work if they don’t know how to talk to the customer.

Naseer Ahmad Tabish  |  Overall Experience 
Rating:
5.0

Staff very helpful.

DOUGLAS ANDERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alexander yatim  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evgueni (Eugene) Poltavets  |  Overall Experience 
Rating:
1.0

Would not recommend this location to anyone. End using the services on Centennial. The two young gentlemen were trying their best but the General Manager Brenda has the worst customer skills I have EVR experienced. Instead of listening to her customer she thought it was more important to smoke and roll her eyes. Then when asked again for assistance she decided to yell. Compliant already filed at your head office 1-800-789-3638 Customer service. Reference ID: 4134898

kim jenrkin  |  Overall Experience 
Rating:
5.0

Brenda and her team were very helpful. Thank you!

Reuven Belinsky  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARYL LAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARYL LAND  |  Online Move In 
Rating:
1.0

The owner Brenda Cayuga needs to get management training…her attitude towards people is extremely disgusting…I think that is why I will never deal with u-hual again…thanx

Sue Augustyniak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Curwood  |  Overall Experience 
Rating:
1.0

The stuff was very very rude yelling and was not giving me the right answer that I wanted to now

Fatymo Daod  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIELLER GRANT  |  First Impressions 
Rating:
3.0

Everything was decent. The unit itself was well lit and well looked after. Clean and well taken care of. The customer service the young gentleman i interacted with was excellent. However, i feel the older blonde lady could improve her attitude. I have interacted with her twice and both times she seemed annoyed to be dealing with customers. Almost like she was being bothered whilst dealing with a customer. Not impressed as someone who is a manager myself, her attitude needs room for improvement. Kimd regards.

ASHLEY COLE  |  Overall Experience 
Rating:
4.0

I always found the staff very helpful and the facility was clean and well maintained. My unit was easy to access and provided the temporary storage that we needed after downsizing.

David Hood  |  Overall Experience 
Rating:
5.0

Thanks to Brenda as she was so helpful, friendly and very knowledgeable. I really appreciated everything she did for me at Uhaul over the past 28 years.

GALDERMA CANADA  |  Overall Experience 
Rating:
5.0

I had my storage unit for 2 years and always knew that my belongings were safe. It truly is such a great relief knowing that everything is safe & clean. Thank you for the wonderful service.

Connie Sibley  |  Overall Experience 
Rating:
1.0

I asked for a larger unit to avoid paying for 2 units but was told no larger units were available. When the unit assigned was found with a lock on it I was offered the larger unit which I asked for. I had already paid for 2 units and was not offered a reimbursement of any kind.

Sheena Wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Crook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara Daley  |  First Impressions 
Rating:
5.0

The whole process was easy and convenient.

Beverly Balog  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Earl Mackenzie  |  Overall Experience 
Rating:
5.0

Experience was good but i was livingtoo far away.

paula jamison  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Troy Chenier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jezeriah Hundert  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joseph novak  |  Overall Experience 
Rating:
5.0

The facility and staff were great. Minor issue was my address couldn’t be changed even after changing it online and customer service trying to change it. I moved and it’s still showing my previous address. Overall a great experience and will definitely use Uhaul again if or when needed.

Eva GOUGH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nail Younadim  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WESLEY barlow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Perri  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

michele Mckenna  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rebecca Davidson  |  First Impressions 
Rating:
5.0

Awesome people to deal with

sandra rhynold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Czerniga  |  Overall Experience 
Rating:
5.0

Was well taken care of and storage was great thank you. I will use you guys again before I die.

Sandra Davidson  |  Overall Experience 
Rating:
4.0

Good experience overall.

Tara Rose  |  Overall Experience 
Rating:
4.0

The only comment I have to make is that every single time I go to access the locker , the staffs cars were parked in front of my unit . It was a bit annoying to continually go in the office and ask them to move . They should be parking elsewhere.

Shelly Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert pope  |  Overall Experience 
Rating:
5.0

Great customer service thanks

Bob Groves  |  Overall Experience 
Rating:
5.0

This is the second time we've used U-Haul. I'm sure we'll be back.

Michael Milne  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mohammed Kashefi  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROXANNE LANKTREE  |  First Impressions 
Rating:
5.0

I had to move from my home of 19 years to a apt storage was needed, been with U-haul 6 years an they always have been great 👍🏻 I never had a bad word with any employee, everyone was always nice an friendly helpful. The area was always clean an always easy access. Thank you to Breanda an her team for taking care of my things 😄

TRACY ROY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vince Redbourne  |  Overall Experience 
Rating:
1.0

Not a great experience at this location. We had some issues and asked for the manager and we were told there was no way to contact her. After having to argue with the under trained staff, we received a number. The manager was extremely rude and the matter was escalated. We never received any follow up on our complaint from head office - and we’re told that if we were lying, we would be black listed from Uhaul. I’ve had great customer service at other locations, but definitely not this one. I would not recommend Uhaul - no one should be treated as we were.

Lindsay James  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amanda Hunt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mathew Psarakis  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jennifer Minne  |  Overall Experience 
Rating:
1.0

If you don't have good customer service with the staff to the clients then all the rest doesn't matter meaning, clean facility, secure, hours of operation, accessibility is totally irrelevant without good customer service. This is why I'm leaving a poor rating.

Trevor midgley  |  Overall Experience 
Rating:
5.0

Excellent location with brilliant and very helpful team

LEKHBIR SANGHA  |  Overall Experience 
Rating:
5.0

Staff was amazing

dylan stawarek  |  Overall Experience 
Rating:
5.0

Thank you!

BETTY IMBEAULT  |  First Impressions 
Rating:
3.0

There was no lighting in the unit. The people in the office were not at all friendly. Snow removal was horrible we were in the end building and sometimes couldn’t get in. When asked about it in the office we were told it’s self storage. And snow removal wasn’t that easy for them to do.

wendy hall  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

aldaine minott  |  First Impressions 
Rating:
2.0

The in-store staff were very nice and always were able to help resolve any issues we had. I believe it was extremely unprofessional for someone to have been smoking in the unit beside mine on a lawn chair. Everytime we had seen her or had to deal with this woman directly she was extremely rude and disrespectful. She would cut us off and not heat our problem out fully. I want to reiterate that the rest of the staff was nice and helpful. For the sole fact of this one woman I wouldn’t recommend this Uhaul to anyone. The guys working there should definitely get a raise that’s for sure.

nichole friesen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harry Bradshaw  |  First Impressions 
Rating:
4.0

I was a longer term rental and all was good. I was always pleased either service and apparently cleanliness. A much higher rating would have been given had there not been a significant amount of mouse s h i t, at first noticed on ghe floor and then when emptying the unit, on my furniture, the couches, inside empty dresser drawers. Born and raised on farm it does not freak me out, and is kinda expected.

steven nienhuis  |  Overall Experience 
Rating:
1.0

Poor upkeep of facilities Snow removal is none existent When asking how to get into your unit even a couple weeks after a Snowfall, you get told that there is a shovel in the corner if you need to get into your unit

bruce RUTLIDGE  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Daren Mills  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALD RATTRAY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marissa Link  |  First Impressions 
Rating:
5.0

We booked on line, when we got to the office on Fri. March 25 @ 4pm the two young guys in the office were doing extremely helpful and even backed our UHaul 20 ft rental truck into our storage spot. They explained each procedure and walked us out to the keypad to show us. We are very happy that we chose UHaul rentals and Storage.

Gabe Gagliardi  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SPENCERCOSMO SEDDON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david wasilik  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARK CHIARELLI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn Mukandi  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Barbara Thistle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cam randell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas howard  |  Overall Experience 
Rating:
5.0

Location us very convenient for me. The price is very good.

Agnes Felvideki  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAELL HEDGER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yifan Ju  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean Lyon  |  Overall Experience 
Rating:
4.0

Sono issues. Courteous staff and helpful.

Carolina Di Stefano  |  Overall Experience 
Rating:
5.0

Very impressed with your staff, your facility, and security measures. We moved into our storage unit with ease.

Lynn Williams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eileen Ripley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Graham Kilburn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul blain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thong Tran  |  Online Move In 
Rating:
4.0

I Found Everything Was Good Although I Thought The Rates Were A Little High. But Overall It Was Sastifactery.

DAVID PAGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Bozzo  |  Overall Experience 
Rating:
4.0

I had a smooth move thanks to your excellent company.

Mark Atkinson  |  First Impressions 
Rating:
4.0

Very helpful staff;

Leoncie Ntigirankabo  |  Overall Experience 
Rating:
5.0

The young gentleman, Jacob, who helped me was friendly, professional, very helpful. He answered all my questions and showed me how to use the access card. Thanks Jacob! You helped me feel calmer about my upcoming move and apprehension about finding storage space.

Carolyn Gimbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ope Oluwa Banjoko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrizia Filice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

billie hunt  |  Overall Experience 
Rating:
1.0

I rented a van and storage unit at the same time and they gave me 2 different locations. One location to pick up the van and the other was where my storage unit was. This was extremely inconvenient because I specifically rented from uhaul to have pick up and storage at the same location. I had to drive 45 mins extra and lost 1 hour of my rental time because of this. I am extremely upset with this process because it costed me time and money.

Miah-Marie Langlois  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN MCVICAR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeff chandler  |  Overall Experience 
Rating:
5.0

Very helpful staff. Great facility. Highly recomend. Professionally run.

Thomas Lundrigan  |  Overall Experience 
Rating:
3.0

Good service I happy

Istiati Dykes  |  First Impressions 
Rating:
2.0

Found mice droppings and I payed to have 24 our access and trying to access my locker was very difficult because of lack of parking .

Ricardo Evans  |  Overall Experience 
Rating:
4.0

Excellent efficient service.

Thomas Lundrigan  |  First Impressions 
Rating:
4.0

My beginning experiences with Uhaul using the ubox system were very complicated and unpleasant, with every new facility I stored my items at the experience improved. Uhaul on Rymal rd was great, thanks.

Victor Polk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Fusato  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARYVICKYJODY NADEAU  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lynn Sullivan  |  Overall Experience 
Rating:
5.0

Jacob and Ahmed were particularly helpful and accommodating. Thank you.

sossina menkir  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond marandure  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn Bennett  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Bradley Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean Lyon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARYE STAIRS  |  Overall Experience 
Rating:
3.0

Very rude employees but the storage itself was super easy.

Brittany Peyton  |  First Impressions 
Rating:
5.0

MY EXPERIENCES AT U HAUL STORAGE LOCATED AT RYMAL, HAMILTON WAS EXCELLENT and SO WITH THE SERVICE.

louie garcia  |  Overall Experience 
Rating:
5.0

Ahmad give an excellent service and very nice.Great fast service.Thanks

Bhardwaj Mewasingh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Jarvis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YASAR MITHANI  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jessica Thompson  |  Online Move In 
Rating:
5.0

Online move in process is excellent and very convenient

Virginia Verlint  |  Online Move In 
Rating:
1.0

Stop sending me this email. I’ve received this over 10 separate times. There is also nowhere for me to unsubscribe which is against privacy laws.

electronics labrotators  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Augustino  |  Overall Experience 
Rating:
5.0

The staff made the whole experience very simple. They were very informative.

Lori Ferraro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carissa DeGraw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Allen  |  Overall Experience 
Rating:
5.0

I came home and told my family about the amazingly kind person that served me; he was quick and informative and took the time to show me how everything worked, and took the time to take me to my locker. Wonderful customer service provided, and I would like him to be acknowledged for his wonderful skills.

dawn bingham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIM FERRETTI  |  Overall Experience 
Rating:
1.0

Reserved me a 10x15 unit and paid in advance. Did not check to see availability and when arriving to use unit, they told me there was nothing for me and they refunded my money without giving me advanced notice not to drive all that way.

Michael Molnar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roberta harvey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael de luca  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lynsey Campbell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Colleen Macfarlane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret De Boer  |  Overall Experience 
Rating:
1.0

Tereible service very rude front desk

Tyler Mattinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve randall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katharine Mcneil  |  Overall Experience 
Rating:
5.0

Thanks for all !!!

ARTUR Bitner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DORIS LEENEY  |  Overall Experience 
Rating:
5.0

The staff are nice, and mind there own business. That’s all I was in need of, and they provided that to me well.

devon steinbach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

natasha rookwood  |  First Impressions 
Rating:
5.0

We reserved a storage unit online at 3:30 and were onsite at 4:15, all while the boys managing the place were dealing with a Sunday-night-end-of-the-month rush staring down a 5:00 closing time ... and he still was patient and professional with us and our first timer questions. Got us setup in no time, took us to the other end of the property to show us the unit with tips and suggestions along the way. All over a great courtesy to us in our last minute planning rush. Well done!!

Brad Bilenki  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paula melao  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY MORRISON  |  Overall Experience 
Rating:
5.0

Great storage facility!

mark soos  |  Overall Experience 
Rating:
3.0

Could be a bit easy on prices

elizabeth badgerow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony petrone  |  Overall Experience 
Rating:
5.0

Customer service was great

roberta harvey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

connie macculloch  |  Overall Experience 
Rating:
5.0

Thanks

Sarbast Alamhamda  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Thomas Poolton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen Read  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELIA TCHASHENYI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dave godden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd Osborne  |  First Impressions 
Rating:
5.0

Love the experience.. no issues.

corlene blake  |  Overall Experience 
Rating:
3.0

Didn't have my storage locker they didn't put it on reservation when I called on March 18 I got there yesterday and they had to give me a bigger locker wasn't happy

elizabeth badgerow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tracy perry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

byron jacobs  |  Overall Experience 
Rating:
5.0

Staff are amazing

TIFFANY STIRLING  |  Overall Experience 
Rating:
1.0

Water damage on my stuff.

stephen sollie  |  Overall Experience 
Rating:
5.0

Brenda and staff are great, very helpful Thank you

Katherine Archer  |  Overall Experience 
Rating:
2.0

Try billing your customer by the week and days, not just the month. Give they the option.

Thomas Kee  |  Overall Experience 
Rating:
4.0

We had a very good experience and the staff accommodated our needs. We just noticed when we moved in the floor had some stains on it, appearing to be a leak from the storage unit beside us (#354).

Tracy freitas-paprocki  |  Overall Experience 
Rating:
5.0

i believe the young lady's name was brenda who help me, she was very friendly and walked me step by step through the process. two thumbs up brenda...keep up the good work michele lipsit

michele lipsit  |  First Impressions 
Rating:
5.0

For a first time user, they were so patient in answering all my questions and offering options to better serve my move. First time yes, but definitely not my last. Thank you U-Haul Rymal/U.Ottawa.

gisele maurice  |  First Impressions 
Rating:
5.0

I use Uhaul services a fair bit. I have not had any issues. They have been fair and provide good support.

Nic Urquhart  |  First Impressions 
Rating:
5.0

It was most impressive how well everything went and less expensive than I thought it would be. I am one happy customer and I will definitely rent from U Haul again.

Brian Gage  |  First Impressions 
Rating:
1.0

Horrible customer service , and the manager ( Brenda) Was useless. She did not try to help me when I called. We still need help 289-801-6544 Still waiting for someone to stop by with spare key

CARL DUVALL  |  Overall Experience 
Rating:
3.0

There was ice on the pavement everywhere. It was unsafe to load the car

sylvette Ritter-giese  |  Overall Experience 
Rating:
5.0

The rep was very helpful and pleasant to deal with!

Tammy Jackson  |  First Impressions 
Rating:
1.0

The manager on site was not customer oriented.

KEITH GOULD  |  Overall Experience 
Rating:
3.0

Facilities were very clean and adequate. Customer service on the other hand was very poor. Had dealings with Brenda Cayuga and she was very rude and unprofessional.

nancy szivos  |  Overall Experience 
Rating:
4.0

All was acceptable. I did wait for service upon return but once served all was well. Thank you.

debbie bachura  |  Overall Experience 
Rating:
5.0

Staff was very helpful and courteous, I had no problems in my dealings with u-haul and would certainly use them again.

Margaret kastner  |  Overall Experience 
Rating:
5.0

Upper Ottawa & Rymal location is the best facility I’ve had the pleasure to use. Easy access. Clean. Staff friendly and helpful.

christine christoff  |  Overall Experience 
Rating:
5.0

Worked for me for what I needed

Wayne Davis  |  Overall Experience 
Rating:
3.0

The floors in the storage facility are very rough. The elevator is small and slow. Parking makes it difficult to access the card reader and gate.

ryan downard  |  Overall Experience 
Rating:
5.0

The staff were friendly and helpful. The facility was very clean and secure.

Cathrine Wagner  |  Overall Experience 
Rating:
5.0

All my expectations were met.

Mauricio Isaza  |  Overall Experience 
Rating:
5.0

Thank you.. it was an awesome experience and I will definitely use U-Haul again if the need arises.

Drew Antrobus  |  Overall Experience 
Rating:
5.0

Staff helpful and pleasant. Locker clean. Would recommend speaking directly to staff at location rather than going through U Haul corporate for more accurate and personal service.

christine christoff  |  First Impressions 
Rating:
5.0

excellent staff and always were available to help whenever needed. facilities were well maintained and well lighted in the evening hours. We will always use U Haul for any of our storage or moving

Mel Oswald  |  Overall Experience 
Rating:
5.0

Always willing to help with any concerns or questions you have .

veenece mapp  |  Overall Experience 
Rating:
5.0

Excellent customer service thank you.

carol gayle  |  Overall Experience 
Rating:
5.0

Awesome

David Cameron  |  Overall Experience 
Rating:
3.0

Reasonably Secure , why have 24 hour access and no light inside My door was froze shut a couple times with a foot of snow in front Snow melted, soaked all my box’s Shovel snow away from exit swipe

JIM BAILEY  |  Overall Experience 
Rating:
4.0

Over the years I did experience some problems with dampness, but these conditions improved.

PAUL JACKSON  |  Overall Experience 
Rating:
5.0

Loved the atmosphere and everything about it. But buying a uhaul lock was the only down side experience. Other than that amazing staff.

haris bala  |  Overall Experience 
Rating:
2.0

Vacated my storage locker then received a bill the following month.

Rachel Brown  |  Overall Experience 
Rating:
5.0

Had no problems, staff was helpful

bruce may  |  Overall Experience 
Rating:
5.0

Great staff and service.

OEUN LONG  |  Overall Experience 
Rating:
5.0

fantastic service!

lisa cordeiro  |  Overall Experience 
Rating:
4.0

.

alyssa urciuoli  |  Overall Experience 
Rating:
4.0

no comment the services was good!

malu antaya  |  Overall Experience 
Rating:
1.0

Does the insurance cover pests? nope. $1400 sofa....destroyed. $1100 loveseat....destroyed $1200 mattress...destroyed $900 refridgerator....destroyed Mouse pee and poop destroyed everything thanks

Gordon Schilde  |  Overall Experience 
Rating:
5.0

Everyone was super helpful, helped us choose exactly what we needed and explained everything to us clearly. I couldn't be happier with the service!

Alicia Dibattista  |  Reservation 
Rating:
2.0

The entire time I use the storage I had problem , I ask for 24hr access was told I have it but the agent forgot to activate the service, no customer service

simone scott  |  Overall Experience 
Rating:
5.0

A3esome service

dayle bodreau  |  Reservation 
Rating:
4.0

No brantford ON facility

dan wright  |  Overall Experience 
Rating:
5.0

Very nice people

marianne macdonald  |  Overall Experience 
Rating:
3.0

The truck was dirty. I swept it out before moving my stuff and twice afterwards. There was a warning label inside the box that a $25 cleaning fee would apply if it wasn’t swept out... not impressed.

jeff goy  |  Reservation 
Rating:
4.0

I found the staff to be very polite and helpful at all times. The locker was clean and easily accessible. If I ever need to use this facility again I will.

john sutherland  |  Overall Experience 
Rating:
5.0

I really enjoyed this storage facility the staff are always friendly

Katrina Walsh  |  Overall Experience 
Rating:
5.0

Awesome customer service

donna love  |  Reservation 
Rating:
1.0

Mice ate their way into some of our boxes and ruined a lot of items.

Joanne MacLeod  |  Overall Experience 
Rating:
4.0

The facility was well maintained and clean..the staff almost useless, management always grumpy. Convenient place, just don't ask staff anything.. they won't help.

Adrian Florea  |  Overall Experience 
Rating:
4.0

I use uhaul always for moving and storage etc.

cassandra bailey  |  Overall Experience 
Rating:
4.0

Gentelmen that I talked to on the phone, and then ended up coming in person so he could show what unit looked was a great help nicest person I talked to get a quick quote on the phone very inviting.

TONY RUSSO  |  Overall Experience 
Rating:
3.0

Thank u

MICHELLE PATAKI  |  Overall Experience 
Rating:
5.0

Very good and helpful staff.

MICHEL RATHBONE  |  Overall Experience 
Rating:
2.0

2 tvs were stolen from the storage☹

mohammed al-salahi  |  Overall Experience 
Rating:
5.0

Great service!!

sylvia lenters  |  Reservation 
Rating:
5.0

friendly and organised

shaun martin  |  Overall Experience 
Rating:
4.0

The only disappointment was that I did not get a credit back when not using the facility for the full time I paid for. I had to move my stuff 20 days before the end of the second month.

Suzanne Blanchet  |  Overall Experience 
Rating:
5.0

Brenda, Victor, Phil and all staff are consistently safe, courteous, kind and professional. This is the service all U-Haul employees can be measured by, as they are true assets to your company.

robert rousseau  |  Overall Experience 
Rating:
5.0

Great

Chris Roberts  |  Reservation 
Rating:
5.0

Very clean and secure facility. Will recommend to friends and family!

Halyna Bochnak  |  Overall Experience 
Rating:
5.0

fantastic service

george giberson  |  Overall Experience 
Rating:
4.0

Well maintained facility with good access and clean, dry storage area.

raymond brown  |  Overall Experience 
Rating:
5.0

Thank you for looking after my belongings. If I ever need to have a storage unit again I will certainly choose U-Haul. I highly recommend your storage units. Thank you again. Sincerely Kathy

kathleen rodrigue  |  Overall Experience 
No reviews have been submitted for this location.

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