Very good service! The representative was extremely attentive and had good answers to all my questions.James C.
Customer Reviews for U-Haul Moving & Storage of Hamilton
Hamilton, OH 45011
(St Rt 4 & High St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kenneth T.
The van showed Oil change required everytime you start it. Also you charged me for 3 gallons of gas for driving the vehicle a total of 8 miles. I would hope the vehicle gets better than 2.7 miles to the gallon.Karen P.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Robert A.
My experience in trying schedule picking up and dropping off a uhaul online was wildly inconveniencing. When I would schedule a pickup and drop off time the email would confirm the time I selected. But when I go into my account to pick up a truck, the time changes to 15 minutes before the store closed. The time I scheduled to pick up and drop off the truck was always different from what actually showed up on my account. When I went to pick up my truck I had to go through customer support, reschedule and wait until the next morning to pick it up. Then when I went to drop it off at my selected location at the time I selected; which reflected in my email, was different than what showed up in my account. The drop off location was closed and I had no way to drop off a key. So I had to be redirected to another location, which was encumbering. I would not recommend using uhaul to anyone else who is trying to fit a tight schedule.Aidan W.
El cliente no dejó un comentario.Kevin H.
Need more staff!! Had one employee AND SHE WAS EXCELLENT very patient and hardworkingâ€¦but not fair she was their alone helping a line of people.Rahme K.
Staff was friendly and helpful. Check in and out was quick and painless.Scott D.
The staff was very nice and helpfulRhonda Q.
When we returned the truck 15 mins early There was 1 person to check us back in We waited 40 minutes Not happy with thatAmy H.
Your excellent servicePatrick B.
El cliente no dejó un comentario.Beverly G.
Austin is greatSEAN S.
poor service, untrained staff, staff goofing off, staff not even capable of properly reading fuel gauge without proper knowledge of fractions, staff unable to correct mistake even after admitting they made an error, long wait times even with staffing, appeared indifferent.STEPHEN L.
nothing, the young lady that helped me wa very good.Todd R.
Keep Mr. Hobbs on the job; he's the best!!!JOSEPH L.
Trailer was dirtyConnie H.
El cliente no dejó un comentario.Nancy S.
El cliente no dejó un comentario.James B.
I'm satisfied with the facilitySTEPHANIE J. | First Impressions
El cliente no dejó un comentario.Charles M.
Mobile Pick UP is the way to go. Easy and FastMELISSA M.
The truck was great and service inside was quick and easy. The only complaint I have is that when I went to check it back in when I was done because it was after business hours I had to use the online service. I didn't mind doing that but it wouldn't let me check it back in because it kept saying the mileage I put in as the final mileage was lower than what I started with. It wasn't it was 9 miles higher than what I started with. That needs to be fixed. Other than that it was really good.Andrea T.
Easiest rental I have ever had with UHaul!!Scott D.
El cliente no dejó un comentario.Dean S.
Clean trucks out have more help behind the counterJared C.
El cliente no dejó un comentario.kevin S.
The attendant forgot to put the dolly in the trailer. I had to go back to the stor and get the dolly!Michael H.
El cliente no dejó un comentario.RANDALL L.
El cliente no dejó un comentario.Fernando D.
El cliente no dejó un comentario.KIMBERLEYR C. | First Impressions
The ABS light kept coming on in the truck. The gas was on E when we were given the truck. The truck had a very strong pull to the right when driven.Dawn V.
I have reserved a unit and it wasn't. Then the gave me a unit that was In use. Then after they reassigned a new unit they didn't correct the paper work. Had to make a fuss to get it corrected.SHERRI B. | First Impressions
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.Toby N.
Misleading information led me to believe that I would not get charged a cleaning fee if I had the vehicle returned clean as I received. it. That isn't the case. They slap that fee along with additional hidden fees automatically to maximize their profits. Beware renting from them.Jeff G.
El cliente no dejó un comentario.Yvonne R.
The guy that checked out the trailer to me was obviously not having a good day or he didn't want to be there! One of the tire rims was rusted out Other then that everything was goodDirk V.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.Shay K.
When I returned the truck the woman attending truck returns was very rude and nasty when I tried to give her the keys.CRYSTAL D.
El cliente no dejó un comentario.Jarvis H.
El cliente no dejó un comentario.Jarvis H.
You need a better system for dropping trailers after hours.No places left to easily drop a trailer because of the volume of equipment on the lot.John G.
Had Mountain Dew bottles under the middle seat and the windshield was dirty. The engine ran great though.Donald G.
The service was slow, the employee was a royal dick who checked us out. I will never rent from this location again as we always have issuesJerald F.
There was only one person working. The line took forever because the guy had to keep leaving the desk.Alexander B.
It was very clean and well maintained. It was also nice and cool. That helped when moving in the heat.Rachel W. | Overall Experience
El cliente no dejó un comentario.Venkata S.
El cliente no dejó un comentario.Janice L.
El cliente no dejó un comentario.Inelda L.
El cliente no dejó un comentario.Denise S.
El cliente no dejó un comentario.Charles K.
El cliente no dejó un comentario.Hartley F.
El cliente no dejó un comentario.Kim V.
The price advertised should include insurance since the majority of peoples car insurance doesn't pay for commercial rental & 5 safe drive & environmental fee come on â€¦ just be realistic I used the drive for about 2 hrs & on 36 miles and it was $80 DOLLARS SO IT WAS 4x's the price Do better !!!!!ROSE K.
Location is very crowded with minimal parking and a difficult exit.Thomas G.
El cliente no dejó un comentario.Barbara N.
El cliente no dejó un comentario.Kristin S.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Lori S.
Great job. Employees were very helpfulRobert P.
El cliente no dejó un comentario.Mustafa A.
El cliente no dejó un comentario.Heidi J.
El cliente no dejó un comentario.Mike B.
El cliente no dejó un comentario.patrece B.
Nothing - the staff is great and the equipment is always in solid condition.Mark K.
Service was not good. One person working to wait on a long line of people. Return was just as bad. Do communication on how or where to drop the trailer.Megan C.
El cliente no dejó un comentario.Govinda D.
Sure it was the last user but the cab had strong cigarette smell, other than that experience was great.Ethan E.
El cliente no dejó un comentario.Laurence N.
El cliente no dejó un comentario.celia E.
El cliente no dejó un comentario.Darnas G.
El cliente no dejó un comentario.matt R.
I had a rather bad experience with u-haul. I booked my truck weeks in advance. I went to my pickup location and they didn't have a truck for me. They sent me to another location over 30 miles away only for me to find out they also did not have a truck for me. They sent me to a third location which finally did have a truck. U-haul did give me a much discounted rate, but it was still a big hassle and added hours onto my day of moving. I don't know what's other options are out there, but I can't in good conscience recommend this companyMatthew M.
El cliente no dejó un comentario.Thomas N.
El cliente no dejó un comentario.Chris O.
El cliente no dejó un comentario.Sean M.
Austin was great! Provided excellent customer service.BARTLEY W.
El cliente no dejó un comentario.Ashley D.
El cliente no dejó un comentario.Randy K.
El cliente no dejó un comentario.Jonathan J.
All went smooth from reserving online to pickup & dropoff at the location on Erie in Hamilton Ohio. Truck was great condition & drive well.Christine H.
El cliente no dejó un comentario.Wesley M.
El cliente no dejó un comentario.Juan R.
El cliente no dejó un comentario.Donald D.
Well i paid for a dolly qnd it wasnt in my truck qnd didnt realize it until i was already far away qnd didnt wanna use more miles. And when i tried to call store i couldnt get to person only robot. So i went on online chat, and still didnt get a refund or anything resolved. I got charged 20 dollars for a dolly i never got.Brooke D.
El cliente no dejó un comentario.Brian B.
El cliente no dejó un comentario.Lucinda C. | First Impressions
El cliente no dejó un comentario.Stephen O.
El cliente no dejó un comentario.Olivia S.
The self-checkin and checkout process is the best!Ralph O.
El cliente no dejó un comentario.LaToya F.
El cliente no dejó un comentario.Ryan B.
El cliente no dejó un comentario.Patty F. | First Impressions
El cliente no dejó un comentario.Angela M.
El cliente no dejó un comentario.Charles M.
El cliente no dejó un comentario.Marivee B.
Having the equipment that's reserved on hand. We reserved an appliance dolly and we didn't get any dolly at all. Not sure why I had an option to reserve it if they are not available.Holly G.
El cliente no dejó un comentario.Audrey N.
El cliente no dejó un comentario.Frank S.
The storage unit facility is too hot there should be some type of venolation in there....Sharon B. | First Impressions
Everything was excellent with my whole experience except for the end i never received a receipt of any kind so I don't know exactly what I was charged. I guess ill find out when I get my bank statement but thanks anyway. Good job Norman MeyersNorman M.
So far so good. Haven't moved in yet but hoping it will go greatChantele D. | First Impressions
Very professional and excellent service from management and staffing.John F. | Overall Experience
I seen where there were leaks in the ceiling I don't know if it still leaks but my stuff is sitting there. I appreciate itErnessa T. | Online Move In
El cliente no dejó un comentario.vicky l. | Overall Experience
Absolutely awful experience. I was lied to on numerous occasions. I was sent the wrong drop off location. I was told I would be getting a month free of storage and that my drop off location would be the storage unit. The address I wad sent was to a rural king. Which added 40 minutes to my drive from the detour and when I got to the storage facility they said it was the first they're hearing about me having a unit. The only reason I was able to get one was some just so happen to move out that day and the unit needed cleaned. The storage unit is also a lot smaller than I was told. The GM Austin Hobbs was incredibly unhelpful since he did not answer his phone a single time I called him but was texting the working at the facility to deal with it and that I was blowing up his phone but would never answer. Overall horrible experience all around. I was expecting a larger company to be more organized and not constantly lied to their customers and give them the run around but I was sadly mistaken.Brandon C. | First Impressions
El cliente no dejó un comentario.katrina h. | First Impressions
The storage experience was great from start to finish. Would highly recommend.Carl W. | Overall Experience
El cliente no dejó un comentario.Marquita J. | Overall Experience
El cliente no dejó un comentario.LADONNA B. | Overall Experience
El cliente no dejó un comentario.Karen L. | Overall Experience
There is no light in our unit, which made it very difficult to see. I had to use my phone's flashlight feature and direct it to the spots where items were being placed. I've never had a unit with no visibility before, and would not recommend or use this facility again because of that.Patricia R. | Online Move In
El cliente no dejó un comentario.kenneth d. | Overall Experience
Well the general manager was very rude and so was the female sales associate. The manager called me after I called customer service to extend my truck rental and they were supposed to extend til the next Monday night and didn't. So the manager calls me and gets rude with me and cussed me and then he hung up on me. The customer service line was no help as I was on the line for 2 hours and talked to 3 different people. I finally asked for whoever was in charge and I was told to call the president of that location and did so. The President was very nice and helpful. I just wish everyone there was as nice as he was. I won't be renting from that location ever again. I do not recommend that location. I also heard from someone later that they had the same problem with the same manager. Personally I don't think a 19 year old has any business being a store manager especially with his temper. He should be demoted or fired after treating multiple people this way. The disrespect was too much. I'm a customer and don't deserve that kind of treatment after I spent every penny I had on the truck and the storage unit. Over $300 and I got treated horribly other than the president. I advise to not go to this store period.Samantha H. | Overall Experience
The insulation on the ceiling was falling in on my belongings.Terri M. | Overall Experience
Something weird going on in this place 🤔cristy m. | Overall Experience
El cliente no dejó un comentario.falisha s. | Overall Experience
El cliente no dejó un comentario.Cheryl W. | First Impressions
Good dealmike r. | Overall Experience
Staff quite friendly and helpful.Mike M. | Overall Experience
El cliente no dejó un comentario.Gary M. | Overall Experience
El cliente no dejó un comentario.Shari a. | First Impressions
El cliente no dejó un comentario.Artrese P. | Overall Experience
He was super great with everything.dottie b. | First Impressions
El cliente no dejó un comentario.Stepheny H. | First Impressions
El cliente no dejó un comentario.DEBORAH T. | Overall Experience
Great facilities. It was my first experience and the Hamilton staff members were awesomeLee P. | Overall Experience
El cliente no dejó un comentario.Alexander I. | Overall Experience
They sent me contracts over the phone, changing my 10000 insurance to none sometime in my 2 and a half years. They changed my door and lock without notification in October. Called me in May to tell me that I was broken in. My professional craftsman tools you can no longer purchase were stolen and I had no insurance. They did not try to resolve the issue. Other property was destroyed as well.bernie w. | Overall Experience
Horrible manager at the Hamilton Ohio locationJASON B. | Overall Experience
If I could leave zero stars, I would. The manager knows my concerns and doesn't seem to care. This was by far the worst experience I've ever had anywhere; my unit was not available as promised and so I had to get a larger more expensive unit to get truck unloaded. Staff was beyond rude, belligerent, and unaccommodating. My plan to prepay a year in advance has turned into looking for another facility who wants my business because I will not give another dime to this location. Even people moving out of the facility said to RUN, not walk from there! Unprofessional and unbelievable - contacted corporate.CHRISTY H. | First Impressions
Great experienceKwashie K. | First Impressions
Five starsANGEL N. | Overall Experience
El cliente no dejó un comentario.Shawana C. | Overall Experience
El cliente no dejó un comentario.Alejandro F. | Overall Experience
Uhaul auto pay stopped working for no reason and I was charged late fees. Do not use the Auto Pay.ROBERT P. | Overall Experience
El cliente no dejó un comentario.Kristin K. | First Impressions
El cliente no dejó un comentario.sheryl n. | Overall Experience
I was not given my promotional first month free. Also my key card did not work so I was unable to access my unit except during business hours. Also the property thinks it is okay to change the locks on your unit without notifying you. So just another way to not being able to assess your unit outside normal business hours.Brett H. | First Impressions
El cliente no dejó un comentario.Jocelyn L. | Overall Experience
The prices are high and if you are even short on the money by a few dollars they won't take your payment and hit you with late fees and then another feesTheresa S. | Overall Experience
Convenientesheryl n. | First Impressions
All the staff was friendly and nice but the guy who checked me in was extremely slow at his job and the experience was bad because all the extra info he asked me could have been done online when I booked the reservation and storage unit. I was in a hurry and between this guy doing everything super slow (even typed slow with one finger at a time) and having to provide more information put me behind schedule. Very unprofessional. The other staff members greeted me when I came in with smiles and kindness but this guy was straight faced and slow at his job.Thomas B. | First Impressions
El cliente no dejó un comentario.James B. | Overall Experience
El cliente no dejó un comentario.KEVIN THOMAS S. | First Impressions
The halls were well lit, however, inside the units were extremely dark. The inside of the unit also had rat/mouse traps which I would have preferred to be informed about head of time.Brittany B. | Overall Experience
The ramp to second floor is very steep which can be a bit of a challenge with transporting heavier items with or without a cart. Same with the uneven gap between loading ramp and where back of truck pulls up. Staff was nice and professional. Units and building were clean. Access codes at all areas worked wellBenjamin M. | Overall Experience
El cliente no dejó un comentario.shephan c. | Overall Experience
I appreciate all the help you provided in the last year.ELIZABETH E. | Overall Experience
El cliente no dejó un comentario.Jayson D. | Overall Experience
El cliente no dejó un comentario.phylis t. | First Impressions
El cliente no dejó un comentario.Casey W. | Overall Experience
El cliente no dejó un comentario.Edward K. | Overall Experience
This location is fine and we had an okay experience. Only thing is I would recommend either mask or better respect of 6 feet social distancing when employees show locks or other interactions with costumers when not behind the desk.luke h. | First Impressions
El cliente no dejó un comentario.Edward K. | First Impressions
El cliente no dejó un comentario.gary m. | Overall Experience
My only issue was being on the top floor and having to move things up and back down the steep incline with my stuff. That was just too much for me. If I was younger I probably wouldn't have struggled with it. But since I'm not....this chick struggled! Lol Great staff. No other issues. ¡Gracias!Christy S. | Overall Experience
El cliente no dejó un comentario.Karl T. | Overall Experience
I thoroughly enjoyed my experience management was so very helpful and it really felt like they cared which made my move so much more easy some places just look at you like dollar signs these people treat you right thank youjanae j. | Overall Experience
Very efficient and helpfuljacquelyn c. | First Impressions
No issues at allryan j. | Overall Experience
First off I don`t want to just say how highly upset that I am about the way that I was treated by the general manager of the U-Haul store He was extremely rude acted like I stole the truckDeana G. | First Impressions
Been very helpful when I move in and outKhadidatou D. | Overall Experience
I tried calling many times to cancel my storage but kept getting the central lineJames R. | Overall Experience
Excellent service. Patient and courteous...thank you!!!shirley w. | First Impressions
The auction company came and emptied out my unit on May3rd and b22 is now empty please destroy my billing information. Please cease billing me for storage at your facility. Thanks, Craig W. SchmidtCRAIG S. | Overall Experience
Friendly staff and well maintained vehicles as well as the storage areas.alva n. | Overall Experience
Always use this storage company, I absolutely loved it.Crystal Z. | Overall Experience
The man at Uhaul really tried to help me but experience with Uhaul all around was horrible and for that reason I will never go to Uhaul again.debroah j. | Overall Experience
Randy and staff were very helpful. I have talked to other In the area and they also say that the entire staff is fantastic and would only store at this location. Great job and thank you.David S. | Reservación
Love those guys. So helpful every time I rent a truck or van. Great storage too!Wendy S. | Overall Experience
.SARA O. | Overall Experience
Excellent facility and staff.Elizabeth B. | Overall Experience
could definitely use some more counter helpAmy H. | Overall Experience
Rob, Tim and Kevin are all professional and dedicated to customer service. The each provided above excellent service making sure I was taken care of for my move. This is a top notch team.DONALD R. | Overall Experience
The manager at this location is very courteous and professional. I only left because I hated not having an elevator to the second floor. The building needs to be upgraded. GraciasDonna C. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!