The staff was very very helpful an friendly an very very professionalRuby C. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Hamilton
Hamilton, OH 45011
(St Rt 4 & High St)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 4:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great Customer ServiceMichael T.
El cliente no dejó un comentario.Glenn B.
There was a welding repair on the tailgate drop pin retainer collar. The weld on the collar was off center somewhat and very difficult to place and remove the tailgate retainer drop pin. Other than that minor inconvenience everything was great. Personnel were super helpful. Great attitude, easy to see they enjoyed their job. Very pleased.Glenn B.
Thanks for everything.Julie F.
El cliente no dejó un comentario.dakota C.
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.BENJAMIN P.
El cliente no dejó un comentario.Charlotte G. | First Impressions
El cliente no dejó un comentario.Daniel P.
I like u-haulFelix R.
El cliente no dejó un comentario.Gary H.
1st of all, I always have problems with the app. After about 15 to 20 minutes it finally worked for me but at that time I was very frustrated! 2nd of all, the truck was basically on empty! Before I pulled out of the lock, the gas light came on. I expect to put gas back in it when I'm through, but I never expect to have to fill up to even get to where I'm going! That was another frustration!Juan J.
El cliente no dejó un comentario.Richard T.
Brake lights went out after 100 milesAzariah H.
El cliente no dejó un comentario.STEVEN S.
The girl that works at the Hamilton location. (Erie Blvd I believe) she was so great! Very helpful and kind. She was super busy and by herself and had a few people in line. Never once did I see her get stressed or be rude. She did a fantastic job!!Cynthia D.
El cliente no dejó un comentario.ERICK C.
Perfect rental.Jeff E.
The truck rented to me was not even road worthy. There were more things wrong with it than I can list. This truck was NOT safe, and not maintained at all. I had to return it in the first 15 miles and get a second truck which was not much better. Plus I lost $100 in the gas we put in the first truck which was not refunded.Ron O.
El cliente no dejó un comentario.Paul R.
The staff were polite and tried to fix the issue. I have no issue with the staff, it is with the training they received. The wiring for my hitch would not work until I had the dealer reprogram the computer. The staff should have known this detail. Instead, I spent my time/effort renting trailer and going back to install site to learn it would not work. An entire day wasted. Your staff should be fully trained. This is corporate failure, not the individual employees.Blake B.
El cliente no dejó un comentario.Charlotte H.
Truck needs workNICHOLE L.
El cliente no dejó un comentario.Erica P.
El cliente no dejó un comentario.PIERRE D.
I rented a small trailer. This agent was going to send me on my way without hooking up electrical for brakes. After I asked about the electrical hook up the agent added a jumper plug that had frayed wires. The agent never checked to verify the brake lights on the trailer worked. when I went to disconnect the wiring harness at home the frayed wires caused several sparks. I was concerned this my cause a short in my electrical system. Before returning the trailer I used electrical tape on each wire for better safety.Steven G.
Supply workers with free gloves when working outdoors in the coldDanny B.
Attempted to pick up our truck at Danco Transmission in Fairfield and although I had the reservation in hand, there was no one in the office. After calling national number, was directed to the Hamilton location where everything went smoothly and there was great staffing. The good ratings are for Hamilton U-Haul - NOT Danco Fairfield location. They get an F and I will not use again.Glen K.
Have Austin take some classes on how to deal with customers. I was charged for a scratch that I absolutely did not do. I left a message on Austin's cell phone which he did not return. I went in the next day to discuss the situation with him. That interaction left me in tears and he was very rude. This was my first time renting a truck and I sure wish someone had walked around the vehicle before I used it and when I returned it. I did not damage this vehicle and I really believe Austin charged me because they had not noticed the scratch before I used it. He told me someone had to pay for that damage and it wasn't going to be him. I will not use U Haul again in the future.Deanna G.
Perfect, did it on-time and completed work ON-TIME as stated. Had it in stock, just excellent!Jeff L.
El cliente no dejó un comentario.Jason B.
See my previous review response.Byron W.
My auto transport trailer blew a tire and lost a leaf spring. I had to call roadside assistance and they had to swap out the trailer on the side of I-40. The trailer had just been returned by another customer before I picked it up, so I don't know if this could have been prevented or was a result of road construction conditions in OK city. Also, the rental truck I received was in desperate need of a front end alignment. The steering pulled to the right the entire trip and the inside of the windshield was filthy. I don't fault the location as it seems the demand for equipment is too high everywhere.Byron W.
El cliente no dejó un comentario.Theresa D.
El cliente no dejó un comentario.CHERYL K.
Quickest I have ever been in and out of a Uhaul location!!!!!Terri D.
El cliente no dejó un comentario.Matthew P.
El cliente no dejó un comentario.James D.
I understand you need stuff in place that if stuff happens but this location got so upset that my driver accidentally hit a car and made a small scratch on it. All the trucks have scratches because anyone who has a license can drive a Uhaul. They all have scratchesLarry W.
Was a bit worried about price I was charged for dolly. Item was entered incorrectly on first attempt. I wasn't 100% certain it was accurately corrected. I was also surprised I was the one who backed the truck out of a tight parking spot.James D.
I find it unacceptable that I would be given a 10ft truck with a broken left mirror especially while towing (my car). I was almost in an accident with a fire truck that I couldn't see while it's lights and sirens were on because of this issue. Further, the whole trip I had to bend my neck in a painful way for a drive over 900 miles. I counted on having a truck with working mirrors to safely change lanes, avoid cars, and other road debris.PATRICK O.
service was great the guys were very profesional and helpful overall was a great experienceDavie V.
Austin Hobbs is a manager excellent customer serviceBobby M.
El cliente no dejó un comentario.ANGELA R. | Overall Experience
We got locked in the back gate after we dtipped if trailer we rented. The employee walked back to the building letting gate close behind her instead if making sure we got our truck out. The gate closed and we were there 10 min. (We honked the horn) .Before another customer went in to tell them to open gateguy M.
El cliente no dejó un comentario.Jeffery B.
outstanding customer service, very attentive to my needs for my move and offered advice for the things needed. highly recommend .NEIL W. | First Impressions
Drop off was fast and easyLarry S.
El cliente no dejó un comentario.Kevin M.
El cliente no dejó un comentario.Ellen H.
Nothing. Personnel were friendly & professional. Never have any problems when U-Haul is needed. ¡Gracias!Sheila A.
El cliente no dejó un comentario.samuel b. | Overall Experience
El cliente no dejó un comentario.Robert D. | Overall Experience
El cliente no dejó un comentario.Denise B.
everything was fine.Valerie S.
Having storage inside is a little inconvenient. Instead of truck to storage, we have to go truck to dolly, to storage and just adds a whole lot of time to the end of a very long 3 day move.Akil B. | First Impressions
El cliente no dejó un comentario.dorothy O.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Sean S.
There wasn’t even a lock in my un it when I went , not to mention the rat traps and no ceiling, and there were also mouse droppings all over the floorAutumn K. | Online Move In
The inside windshield needed cleaned.Joanne H.
El cliente no dejó un comentario.Etta S.
The item was currently in stock, an installation appointment was immediately available and convenient and the U-Haul technician performed the job quickly and effectively.Clyde H.
The hitch they intended to install on my vehicle ended up being damaged and would not fit. Had to come back the next day for installation of a hitch that they brought in from another U-Haul location. Great effort on getting a replacement hitch but maybe inspecting incoming boxes for damage would be helpfulJohn E.
El cliente no dejó un comentario.angela R.
I know UHual operates a business but some employees should learn to have a sense of humor and not be over sensitive to someone else's humoring comments.will S.
Very nice morning shift people great job very friendly.Jacob S.
The young woman made everything simple, she even me a link if l has any concernAdra A.
El cliente no dejó un comentario.Rachelle B.
I was initially charged for some damage to the truck that I didn't do ($1,200 worth). After submitting pictures and talking with customer service the issue has been resolved and my card is being refunded. The damage is hard to see unless you open the back which is not required when uploading pictures at the beginning of the rental period. Thankfully I had time stamped photos. The manager was helpful but definitely blamed me at first before all the information was gathered. Do yourself a favor and take pictures of every single dent and scratch. Uhaul- please fix this truck so no one else gets blamed for it. Who knows how many other people have been blamed for this damage and didn't have photos to back it up.Sarah C.
El cliente no dejó un comentario.STEVEN W.
Staff was friendly and informative.Craig V.
20 dollar fee for dropping off early and you were closed dont make sense 2.00 fee for environment crazy !billie F.
El cliente no dejó un comentario.victoria A.
Very good service! The representative was extremely attentive and had good answers to all my questions.James C.
El cliente no dejó un comentario.Kenneth T.
The van showed Oil change required everytime you start it. Also you charged me for 3 gallons of gas for driving the vehicle a total of 8 miles. I would hope the vehicle gets better than 2.7 miles to the gallon.Karen P.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Robert A.
My experience in trying schedule picking up and dropping off a uhaul online was wildly inconveniencing. When I would schedule a pickup and drop off time the email would confirm the time I selected. But when I go into my account to pick up a truck, the time changes to 15 minutes before the store closed. The time I scheduled to pick up and drop off the truck was always different from what actually showed up on my account. When I went to pick up my truck I had to go through customer support, reschedule and wait until the next morning to pick it up. Then when I went to drop it off at my selected location at the time I selected; which reflected in my email, was different than what showed up in my account. The drop off location was closed and I had no way to drop off a key. So I had to be redirected to another location, which was encumbering. I would not recommend using uhaul to anyone else who is trying to fit a tight schedule.Aidan W.
El cliente no dejó un comentario.Kevin H.
Need more staff!! Had one employee AND SHE WAS EXCELLENT very patient and hardworkingâ€¦but not fair she was their alone helping a line of people.Rahme K.
Staff was friendly and helpful. Check in and out was quick and painless.Scott D.
The staff was very nice and helpfulRhonda Q.
When we returned the truck 15 mins early There was 1 person to check us back in We waited 40 minutes Not happy with thatAmy H.
Your excellent servicePatrick B.
El cliente no dejó un comentario.Beverly G.
Austin is greatSEAN S.
poor service, untrained staff, staff goofing off, staff not even capable of properly reading fuel gauge without proper knowledge of fractions, staff unable to correct mistake even after admitting they made an error, long wait times even with staffing, appeared indifferent.STEPHEN L.
nothing, the young lady that helped me wa very good.Todd R.
Keep Mr. Hobbs on the job; he's the best!!!JOSEPH L.
Trailer was dirtyConnie H.
El cliente no dejó un comentario.Nancy S.
El cliente no dejó un comentario.James B.
I'm satisfied with the facilitySTEPHANIE J. | First Impressions
El cliente no dejó un comentario.Charles M.
Mobile Pick UP is the way to go. Easy and FastMELISSA M.
The truck was great and service inside was quick and easy. The only complaint I have is that when I went to check it back in when I was done because it was after business hours I had to use the online service. I didn't mind doing that but it wouldn't let me check it back in because it kept saying the mileage I put in as the final mileage was lower than what I started with. It wasn't it was 9 miles higher than what I started with. That needs to be fixed. Other than that it was really good.Andrea T.
Easiest rental I have ever had with UHaul!!Scott D.
El cliente no dejó un comentario.Dean S.
Clean trucks out have more help behind the counterJared C.
El cliente no dejó un comentario.kevin S.
The attendant forgot to put the dolly in the trailer. I had to go back to the stor and get the dolly!Michael H.
El cliente no dejó un comentario.RANDALL L.
El cliente no dejó un comentario.Fernando D.
El cliente no dejó un comentario.KIMBERLEYR C. | First Impressions
The ABS light kept coming on in the truck. The gas was on E when we were given the truck. The truck had a very strong pull to the right when driven.Dawn V.
I have reserved a unit and it wasn't. Then the gave me a unit that was In use. Then after they reassigned a new unit they didn't correct the paper work. Had to make a fuss to get it corrected.SHERRI B. | First Impressions
It was very clean and well maintained. It was also nice and cool. That helped when moving in the heat.Rachel W. | Overall Experience
El cliente no dejó un comentario.Lucinda C. | First Impressions
El cliente no dejó un comentario.Patty F. | First Impressions
The storage unit facility is too hot there should be some type of venolation in there....Sharon B. | First Impressions
So far so good. Haven't moved in yet but hoping it will go greatChantele D. | First Impressions
Very professional and excellent service from management and staffing.John F. | Overall Experience
I seen where there were leaks in the ceiling I don't know if it still leaks but my stuff is sitting there. I appreciate itErnessa T. | Online Move In
El cliente no dejó un comentario.vicky l. | Overall Experience
Absolutely awful experience. I was lied to on numerous occasions. I was sent the wrong drop off location. I was told I would be getting a month free of storage and that my drop off location would be the storage unit. The address I wad sent was to a rural king. Which added 40 minutes to my drive from the detour and when I got to the storage facility they said it was the first they're hearing about me having a unit. The only reason I was able to get one was some just so happen to move out that day and the unit needed cleaned. The storage unit is also a lot smaller than I was told. The GM Austin Hobbs was incredibly unhelpful since he did not answer his phone a single time I called him but was texting the working at the facility to deal with it and that I was blowing up his phone but would never answer. Overall horrible experience all around. I was expecting a larger company to be more organized and not constantly lied to their customers and give them the run around but I was sadly mistaken.Brandon C. | First Impressions
El cliente no dejó un comentario.katrina h. | First Impressions
The storage experience was great from start to finish. Would highly recommend.Carl W. | Overall Experience
El cliente no dejó un comentario.Marquita J. | Overall Experience
El cliente no dejó un comentario.LADONNA B. | Overall Experience
El cliente no dejó un comentario.Karen L. | Overall Experience
There is no light in our unit, which made it very difficult to see. I had to use my phone's flashlight feature and direct it to the spots where items were being placed. I've never had a unit with no visibility before, and would not recommend or use this facility again because of that.Patricia R. | Online Move In
El cliente no dejó un comentario.kenneth d. | Overall Experience
Well the general manager was very rude and so was the female sales associate. The manager called me after I called customer service to extend my truck rental and they were supposed to extend til the next Monday night and didn't. So the manager calls me and gets rude with me and cussed me and then he hung up on me. The customer service line was no help as I was on the line for 2 hours and talked to 3 different people. I finally asked for whoever was in charge and I was told to call the president of that location and did so. The President was very nice and helpful. I just wish everyone there was as nice as he was. I won't be renting from that location ever again. I do not recommend that location. I also heard from someone later that they had the same problem with the same manager. Personally I don't think a 19 year old has any business being a store manager especially with his temper. He should be demoted or fired after treating multiple people this way. The disrespect was too much. I'm a customer and don't deserve that kind of treatment after I spent every penny I had on the truck and the storage unit. Over $300 and I got treated horribly other than the president. I advise to not go to this store period.Samantha H. | Overall Experience
The insulation on the ceiling was falling in on my belongings.Terri M. | Overall Experience
Something weird going on in this place 🤔cristy m. | Overall Experience
El cliente no dejó un comentario.falisha s. | Overall Experience
El cliente no dejó un comentario.Cheryl W. | First Impressions
Good dealmike r. | Overall Experience
Staff quite friendly and helpful.Mike M. | Overall Experience
El cliente no dejó un comentario.Gary M. | Overall Experience
El cliente no dejó un comentario.Shari a. | First Impressions
El cliente no dejó un comentario.Artrese P. | Overall Experience
He was super great with everything.dottie b. | First Impressions
El cliente no dejó un comentario.Stepheny H. | First Impressions
El cliente no dejó un comentario.DEBORAH T. | Overall Experience
Great facilities. It was my first experience and the Hamilton staff members were awesomeLee P. | Overall Experience
El cliente no dejó un comentario.Alexander I. | Overall Experience
They sent me contracts over the phone, changing my 10000 insurance to none sometime in my 2 and a half years. They changed my door and lock without notification in October. Called me in May to tell me that I was broken in. My professional craftsman tools you can no longer purchase were stolen and I had no insurance. They did not try to resolve the issue. Other property was destroyed as well.bernie w. | Overall Experience
Horrible manager at the Hamilton Ohio locationJASON B. | Overall Experience
If I could leave zero stars, I would. The manager knows my concerns and doesn't seem to care. This was by far the worst experience I've ever had anywhere; my unit was not available as promised and so I had to get a larger more expensive unit to get truck unloaded. Staff was beyond rude, belligerent, and unaccommodating. My plan to prepay a year in advance has turned into looking for another facility who wants my business because I will not give another dime to this location. Even people moving out of the facility said to RUN, not walk from there! Unprofessional and unbelievable - contacted corporate.CHRISTY H. | First Impressions
Great experienceKwashie K. | First Impressions
Five starsANGEL N. | Overall Experience
El cliente no dejó un comentario.Shawana C. | Overall Experience
El cliente no dejó un comentario.Alejandro F. | Overall Experience
Uhaul auto pay stopped working for no reason and I was charged late fees. Do not use the Auto Pay.ROBERT P. | Overall Experience
El cliente no dejó un comentario.Kristin K. | First Impressions
El cliente no dejó un comentario.sheryl n. | Overall Experience
I was not given my promotional first month free. Also my key card did not work so I was unable to access my unit except during business hours. Also the property thinks it is okay to change the locks on your unit without notifying you. So just another way to not being able to assess your unit outside normal business hours.Brett H. | First Impressions
El cliente no dejó un comentario.Jocelyn L. | Overall Experience
The prices are high and if you are even short on the money by a few dollars they won't take your payment and hit you with late fees and then another feesTheresa S. | Overall Experience
Convenientesheryl n. | First Impressions
All the staff was friendly and nice but the guy who checked me in was extremely slow at his job and the experience was bad because all the extra info he asked me could have been done online when I booked the reservation and storage unit. I was in a hurry and between this guy doing everything super slow (even typed slow with one finger at a time) and having to provide more information put me behind schedule. Very unprofessional. The other staff members greeted me when I came in with smiles and kindness but this guy was straight faced and slow at his job.Thomas B. | First Impressions
El cliente no dejó un comentario.James B. | Overall Experience
El cliente no dejó un comentario.KEVIN THOMAS S. | First Impressions
The halls were well lit, however, inside the units were extremely dark. The inside of the unit also had rat/mouse traps which I would have preferred to be informed about head of time.Brittany B. | Overall Experience
The ramp to second floor is very steep which can be a bit of a challenge with transporting heavier items with or without a cart. Same with the uneven gap between loading ramp and where back of truck pulls up. Staff was nice and professional. Units and building were clean. Access codes at all areas worked wellBenjamin M. | Overall Experience
El cliente no dejó un comentario.shephan c. | Overall Experience
I appreciate all the help you provided in the last year.ELIZABETH E. | Overall Experience
El cliente no dejó un comentario.Jayson D. | Overall Experience
El cliente no dejó un comentario.phylis t. | First Impressions
El cliente no dejó un comentario.Casey W. | Overall Experience
El cliente no dejó un comentario.Edward K. | Overall Experience
This location is fine and we had an okay experience. Only thing is I would recommend either mask or better respect of 6 feet social distancing when employees show locks or other interactions with costumers when not behind the desk.luke h. | First Impressions
El cliente no dejó un comentario.Edward K. | First Impressions
El cliente no dejó un comentario.gary m. | Overall Experience
My only issue was being on the top floor and having to move things up and back down the steep incline with my stuff. That was just too much for me. If I was younger I probably wouldn't have struggled with it. But since I'm not....this chick struggled! Lol Great staff. No other issues. ¡Gracias!Christy S. | Overall Experience
El cliente no dejó un comentario.Karl T. | Overall Experience
I thoroughly enjoyed my experience management was so very helpful and it really felt like they cared which made my move so much more easy some places just look at you like dollar signs these people treat you right thank youjanae j. | Overall Experience
Very efficient and helpfuljacquelyn c. | First Impressions
No issues at allryan j. | Overall Experience
First off I don`t want to just say how highly upset that I am about the way that I was treated by the general manager of the U-Haul store He was extremely rude acted like I stole the truckDeana G. | First Impressions
Been very helpful when I move in and outKhadidatou D. | Overall Experience
I tried calling many times to cancel my storage but kept getting the central lineJames R. | Overall Experience
Excellent service. Patient and courteous...thank you!!!shirley w. | First Impressions
The auction company came and emptied out my unit on May3rd and b22 is now empty please destroy my billing information. Please cease billing me for storage at your facility. Thanks, Craig W. SchmidtCRAIG S. | Overall Experience
Friendly staff and well maintained vehicles as well as the storage areas.alva n. | Overall Experience
Always use this storage company, I absolutely loved it.Crystal Z. | Overall Experience
The man at Uhaul really tried to help me but experience with Uhaul all around was horrible and for that reason I will never go to Uhaul again.debroah j. | Overall Experience
Randy and staff were very helpful. I have talked to other In the area and they also say that the entire staff is fantastic and would only store at this location. Great job and thank you.David S. | Reservación
Love those guys. So helpful every time I rent a truck or van. Great storage too!Wendy S. | Overall Experience
.SARA O. | Overall Experience
Excellent facility and staff.Elizabeth B. | Overall Experience
could definitely use some more counter helpAmy H. | Overall Experience
Rob, Tim and Kevin are all professional and dedicated to customer service. The each provided above excellent service making sure I was taken care of for my move. This is a top notch team.DONALD R. | Overall Experience
The manager at this location is very courteous and professional. I only left because I hated not having an elevator to the second floor. The building needs to be upgraded. GraciasDonna C. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
¡Tenemos la selección más amplia de la industria!