Customer Reviews for U-Haul Moving & Storage of Gurnee

979 reviews

860 Waveland Ave   Gurnee, IL 60031

(847) 782-1385

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(847) 782-1385

860 Waveland Ave
Gurnee, IL 60031

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Leticia Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER L. 
Rating:
5.0

Nathan was more than knowledgeable about the equipment after some discussion- was able to change my order to a trailer that fit my needs better and made a safer choice for the long haul in front of me Greatly appreciated!!

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

BARBARA D. 
Rating:
4.0

Customer did not leave a comment.

Kaitlyn S. 
Rating:
5.0

Very friendly staff in Gurnee Uhaul. Will definitely return to this branch if ever need their service again

Paolo M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

I have used them twice. Very professional.

richard L. 
Rating:
5.0

N/A

NICHOLAS R. 
Rating:
4.0

The truck was dirt on the inside Nathan was pleasant Very helpful

MICHELLE J. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
3.0

Customer did not leave a comment.

KEEVON S. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

The agent was very helpful in getting the charges for the incorrect return location removed from my bill. He was very friendly and helpful. I would rate him outstanding.

Paula B. 
Rating:
5.0

Customer did not leave a comment.

THERESE F. 
Rating:
5.0

Customer did not leave a comment.

Candis R.  |  First Impressions 
Rating:
5.0

Nothing to improve. Everything was excellent. Thanks Uhaul.

ANGELO W. 
Rating:
5.0

Customer did not leave a comment.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

BLAKE T. 
Rating:
5.0

Nothing keep up the great work that you all do!

BUCKEY W. 
Rating:
3.0

We had to wait quite a while before someone helped us. Only one customer before us.

JAN A. 
Rating:
5.0

Customer did not leave a comment.

Chanika B.  |  First Impressions 
Rating:
5.0

EVERYTHING WAS GREAT

SUSAN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Quick and easy

THOMAS D. 
Rating:
3.0

Paid for a utility dolly and was not in the uhaul when we picked it up. Called and got it refunded but sucked since we were counting on it to move. Also mobile isn't really mobile you still have to go in and get keys. Took 20 minutes to review our approval for the uhaul so that took time away from our rental.

Tyler L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL GUSTAVE B. 
Rating:
4.0

Customer did not leave a comment.

ALEXIS R. 
Rating:
4.0

Manager was very helpful demonstrating how to attach fillet to truck.

TERRENCE D. 
Rating:
5.0

Customer did not leave a comment.

ERIK E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Just very good people and would highly recommend this location.

ALAN S. 
Rating:
1.0

Customer did not leave a comment.

JOSE O. 
Rating:
2.0

Customer did not leave a comment.

VICTOR C. 
Rating:
5.0

Customer did not leave a comment.

Nancy C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Both the check out and check in employees were courteous, efficient and professional. Will use U-Haul again

Mark S. 
Rating:
5.0

Awesome customer service!

kathy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

JESUS G. 
Rating:
5.0

Customer did not leave a comment.

ASAD A. 
Rating:
5.0

This facility has so many employees working there which makes getting help quickly and out on road quickly Love this place!!

Lee U. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Ian A.  |  Overall Experience 
Rating:
5.0

Great Experience Thank you

GREGORY B. 
Rating:
5.0

Don't change. Everything was outstanding, equipment and personnel.

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
5.0

Nice car !

MARIO N. 
Rating:
5.0

Quick in and out from this location. Great service!

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

TINA P. 
Rating:
5.0

I had zero problems with the truck or reserving it online. The facility was first rate. Returning the truck after hours using the phone app was not the easiest thing to do when I was tired, hungry, and it was dark and cold, but I managed it.

RAYMOND C. 
Rating:
3.0

It would be nice if the truck we were given wasn't given to us with the gas light on.

DAVID J. 
Rating:
5.0

Include pads with the truck.

GEORGE P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

SERGIO D. 
Rating:
3.0

15 foot truck includes moms attic and not the floor space. Because of this I have to do more trips. You should be honest about the lengths of trucks. It was 12 feet with 3 feet of about a third of the 12 foot space.

MATTHEW F. 
Rating:
3.0

This place was fine. Yet again, neither staff at this location were wearing masks, which, again, is a state mandate. The place was clean, but staff were not very friendly.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
3.0

Customer did not leave a comment.

Lee K. 
Rating:
5.0

Customer did not leave a comment.

Gregory H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
3.0

Customer did not leave a comment.

Cathy R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KIM J. 
Rating:
5.0

Excellent atencion

JUANA M. 
Rating:
5.0

Thank you

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

Jonathan F. 
Rating:
4.0

Customer did not leave a comment.

thomas p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Adebayo O. 
Rating:
3.0

It's okay the way it is

GIUSEPPE P. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

the before-hours online check-in process was not very smooth, luckily an agent arrived early as was abel to help us

NICHOLAS P. 
Rating:
3.0

Just one person working increased wait times

MARK R. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

LAURA M.  |  Overall Experience 
Rating:
5.0

Rep at counter made it very easy and was very helpful will use again and tell all my friends and family to come here!

Brandon K.  |  First Impressions 
Rating:
5.0

Just great efficient service

ELMO S. 
Rating:
5.0

Customer did not leave a comment.

Christopher R.  |  Overall Experience 
Rating:
5.0

Smell of cigarette smoke in ducts. Not terrible, but I don't remember seeing anything about smoking. It would be good to have a standard

BRUCE J. 
Rating:
5.0

All was perfect. Timely and helpful service.

Edward R. 
Rating:
4.0

The check out yourself was new to me

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

GRACE R. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

SANDRA B. 
Rating:
5.0

Excellent. Great people

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

HERMAN M. 
Rating:
5.0

Nothing you are in good standing for me thank you.

ISLAND P. 
Rating:
5.0

Customer did not leave a comment.

Jillian G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASAD A. 
Rating:
5.0

Customer did not leave a comment.

MARK O. 
Rating:
5.0

Customer did not leave a comment.

Shirley R.  |  Overall Experience 
Rating:
5.0

Excellent

JUANA M. 
Rating:
5.0

The two guys that was working Wednesday went over and beyond they did a excellent job

TASHA W. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
3.0

Customer did not leave a comment.

KRISHANA M. 
Rating:
5.0

Customer did not leave a comment.

Shontreal B.  |  First Impressions 
Rating:
1.0

The vehicle would not excellent more than 20 miles per hour , I had to return it within an hour and wasn't able to use it for my necessities due to paranoias woth the vehicle rented to me as well as it almost stopped a few times

JAQUELYN M. 
Rating:
5.0

Customer did not leave a comment.

Angelo P. 
Rating:
5.0

for me everything is perfect

JAVIER V. 
Rating:
5.0

The manager is very good. Knowledgeable and really helpful.

Mike W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Racquel C. 
Rating:
5.0

U-haul on-line booking is a joke, we booked the trailer over 10 days ago and last minute was told it is not available and have to drive 20 miles to get this one. The location's service is great, but booking is bad!

ZHITAO W. 
Rating:
4.0

Customer did not leave a comment.

GREGORY S. 
Rating:
3.0

I wish you I wish U-Haul stayed open till 7:00 on Sundays

AMENDA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Seem to be short of 5 x 8 Cargo Trailers. There were none available on other days I would have liked to rent on.

Paul S. 
Rating:
1.0

Customer did not leave a comment.

Stephanie R. 
Rating:
2.0

The idea of the vehicle key being in either a lock box or locked up in the vehicle was a hassle. We have rented with Uhaul and have always in locked the vehicle and retrieved the key from the back of the vehicle. This time it was in a lockbox and our instruction page was unreadable so we weren't aware of that. So, we called customer service and was on hold for 30 minutes. We were only able to extend our vehicle time for 30 minutes because “another family was renting the vehicle” and we were there. And nobody came to pick it up? So why couldn't the time be extended?

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

MARTIN B. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
4.0

Customer did not leave a comment.

Kent S. 
Rating:
5.0

I have already recommended your location to my brother. Awesome job! No changes needed.

ROSALIE J. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

Shanmugam K. 
Rating:
5.0

Customer did not leave a comment.

KIA G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS F.  |  First Impressions 
Rating:
5.0

I was surprised with how clean the facility was, also the indoor parking was very convenient.

Lashanda S.  |  Online Move In 
Rating:
5.0

Very nice attenfant

Cathy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jillian G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shakeeleah m.  |  First Impressions 
Rating:
5.0

Wonderful service thank you.

Clatashia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda g.  |  First Impressions 
Rating:
5.0

Excellent on-site customer care, too. Thank you!

James W.  |  Online Move In 
Rating:
5.0

Keep up the great work. I am impressed with the customer service at this facility.

Johnny F.  |  First Impressions 
Rating:
5.0

The guy at the front desk was handsome and friendly, and he made the process very easy. It was quick to set up and the facility is clean, modern, and well lit.

ALEXANDRA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Noel T.  |  First Impressions 
Rating:
5.0

Great guys, super friendly. They always answered my questions and had everything ready when I got there. It was super simple to move out of my ubox, they placed the box real close to where I needed it to be.

NICOLE B.  |  Online Move In 
Rating:
5.0

Easy and convenient reservation, knowledgeable and friendly staff

MICHAEL C.  |  First Impressions 
Rating:
5.0

The new storage unit is immaculate and feels like home. The garage doors were a great touch to make one feel like home.

Ronald C.  |  First Impressions 
Rating:
5.0

Manager, Karl Kersten was attentive and knowledgeable. My experience was smooth and quick. I was very pleased with the customer service and my overall experience.

Gregory H.  |  First Impressions 
Rating:
5.0

Steve is absolutely awesome. Thank you

Dionna S.  |  First Impressions 
Rating:
5.0

The general manager is awesome! He rememberd my mom address when I gave it to him which was so cool! Very quick and friendly service! Thank you so much for everything!

heather k.  |  Reservation 
No reviews have been submitted for this location.

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