Customer Reviews for U-Haul Moving & Storage of Guilford

1,923 comentarios

271 & 301 Boston Post Rd   Guilford, CT 06437

(203) 533-4602

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(203) 533-4602

271 & 301 Boston Post Rd
Guilford, CT 06437

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

the trucks don't start with a full tank of gas. this means the customer has to gas up before they start their move in a lot of cases AND gas up again at the end of the move. that messes with their schedule. in addition its easy to fill up a gas tank but its difficult to figure how much gas to pump to get a 7/16 of a tank full.

Mike N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim F. 
Clasificación:
3.0

I dropped off around 4:30 PM ET on 21 May and was told I would receive a receipt via email in about 20 minutes. It's 22 May around 11:00 Am and I still have not received an email receipt. I checked spam folders and I have been receiving all other emails from Uhaul. They may have just forgotten which is fine but I still need the receipt. I'll try calling the location.

Charles B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

Ninguno

Carl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herman L. 
Clasificación:
5.0

Easy in and out. Accessable location with gas stations close by. Friendly staff.

susan K. 
Clasificación:
4.0

I pointed out that the trailer has a wiring problem and blew the fuse for running lights in my truck twice, in the end I trailered for 1300 miles with no running lights, when I returned it they just said they would note it, my guess it will go out that way, and fry someone's else's vehicle.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter O. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

This was not our original pickup location. The trailer we had reserved was not returned in time for our pickup. The person at the original location quickly called and found one at a different location.

Nancy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
3.0

Have the tank full when picked up. Mine was not. Have all the expenses listed when order is placed. Mine was not. Have employees show a bit of respect to the customer. Mine did not.

Ben M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle C. 
Clasificación:
5.0

Anthony was terrific. I was checked out in 5 minutes!

Steven M. 
Clasificación:
5.0

It was an old truck but clean. The only issue was that the steering was a bit loose and wasn't as easy to keep on track. Apart from that everything was good. The people was very nice and helpful.

Andrew S. 
Clasificación:
5.0

Maybe send a picture of what the key locker code should look like as I had a lot of trouble feting it to work

Christopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don M. 
Clasificación:
5.0

Crew was very helpful. Service was quick. Facility is well maintained.

James L. 
Clasificación:
5.0

I ran into an issue uploading the photo. I had to try over 10 times. I kept getting a message “photo failed to upload” (or something similar). I restarted the whole process a few times and it eventually worked without me doing anything differently. I was wondering if it was a file size issue.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashok D. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

Return video and follow up is silly. I attempted to log on but simply wanted to verify return not watch video of how to trailer after 3 days! I attempted to call and was told 30-40 minute wait. The trailer was back I wanted to be able to prove its condition via photo or video. Not wait close to an hour for an operator. Poor return policy

Anndean K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY S. 
Clasificación:
2.0

I was unable to check in online but the girl in the store was lovely. The truck drove ok except when slowing down or stopping it would down shift very rough and loud, it was scary to drive but I stayed on back roads and went slow.

Marla R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
3.0

Still waiting for receipt. Called multiple times. Poor follow-up

DANIEL C. 
Clasificación:
5.0

Excellent customer service at the Guilford Ct facility!

Bruce Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt K. 
Clasificación:
5.0

Absolutely nothing to improve on. The rental UHaul in Guilford was easy to find - the clerk was terrific. The truck ran well with no problems at all.

Richard Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia S. 
Clasificación:
5.0

Everything was great! I was very fortunate to have such an affordable service so close!

Robert C. 
Clasificación:
4.0

Bob Clifford did an excellent job. He is very good at his job.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

This location is very organized

JOYCE B. 
Clasificación:
4.0

Staff forgot to load the blankets and hand truck, that I ordered, onto the truck. Didn't notice till I'd drive 390 miles and arrived at the place I was picking things up.

Marty S. 
Clasificación:
5.0

Harrison was professional, efficient, helpful and friendly. Thanks for a very positive experience!

Jeffrey W. 
Clasificación:
5.0

Not a thing!!!

Tom P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dirck G. 
Clasificación:
5.0

The people that I delt with were extremely helpful and pleasant.

Dave N. 
Clasificación:
5.0

It was an evening drop off after hours.

deanne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

rick G. 
Clasificación:
2.0

Not the location but the online pickup experience is horrible. Should be streamlined.

Lauren P. 
Clasificación:
5.0

I was surprised by the charge of additional day, and the additional milage charge

Gerard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BROOKE M. 
Clasificación:
5.0

Easy, fast, affordable

Seth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

Everything about this experience was smoother than expected. Checkin took about 5 minutes. The van was clean and relatively new. It was easy to load and unload. It was easy to drive. The return was equally smooth. The staff super friendly and responsive. Overall a very positive experience from beginning to end.

Josh M. 
Clasificación:
5.0

El cliente no dejó un comentario.

carlose R. 
Clasificación:
5.0

Very professional

Jeanpiero M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zoravar L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOH V. 
Clasificación:
5.0

Great experience with fast and friendly staff. Very happy with my experience at Guilford U-haul. If I had to give feedback, I would say to shake out the moving blankets before packaging them up. Mine had a bunch of small debris inside them.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Bill M. 
Clasificación:
5.0

Service and equipment are excellent

William F. 
Clasificación:
5.0

Satisfied customer.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex K. 
Clasificación:
4.0

I drop off the key. Everything was easy

Jastreboff P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean C. 
Clasificación:
5.0

Over the past few years, the management of this location has significantly expanded and improved the services available along with the functionality of the site. Self storage is a great addition that I intend to utilize in the near future. I use UHaul a couple of times a year and I appreciate the ease this location offers.

PATRICK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

YGOR C. 
Clasificación:
5.0

I returned the fuel at FULL but because the dial was a hair off, I still got charged additional $13 for refueling. I even have a picture of it and I would seek litigation for the principle of this and not the money, but unfortunately I don't have time. Shame on you, u-haul.

JONATHAN H. 
Clasificación:
5.0

Your Guilford location is so convenient and the staff is very helpful and friendly

Catherine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMAND P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER C. 
Clasificación:
5.0

Great squad of service professionals.

WILLIAM L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B. 
Clasificación:
5.0

Couldn't be happier with check in + out!

STEVEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN P. 
Clasificación:
2.0

Truck was substandard. It was difficult to steer, The transmission would pop out of gear. Difficult to place in reverse and park. All trucks should be equipped with cameras to help with backing up.

LUIS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B.  |  First Impressions 
Clasificación:
5.0

Great facility. Garren and his staff are very helpful and friendly

Kevin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marshall b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C.  |  Overall Experience 
Clasificación:
5.0

Garren Keith and other associates were always ready to help when we asked. It appeared that Covid-19 protocols were observed by all staff members each time we visited. We used our storage locker as a temporary holding spot during our move from former to new residences in Guilford. The range of supplies available at the store gave us what we needed to protect belongings during the move. We'd certainly use the Guilford facility again when and if we needed it. We're also glad that UHaul found a way to fully utilize the former automobile dealer facility, thereby avoiding further community and zoning controversy that erupted when initial plans for a multi-story building resulted in local neighborhood resistance. Guilford and UHaul both came out ahead on this one! Jeff Freeman

Jeff F.  |  Overall Experience 
Clasificación:
5.0

Simple rental/check-in process. Location was clean and staffed with helpful people. Check-out was straight forward with no surprises. Would absolutely recommend the Guilford, CT U-Haul location for secure/convenient storage. Best of luck with the expansion...Guilford needs more personal/business services for residents. U-Haul is a great example of how large retailers and small towns can co-exist.

Paul E.  |  Overall Experience 
Clasificación:
5.0

Jared and Jonas were excellent. Very efficient.

PETER C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

marshall b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather M.  |  First Impressions 
Clasificación:
5.0

Garren is FANTASTIC!

Kirsten J.  |  First Impressions 
Clasificación:
5.0

I Didn't answer question number 3 because the facility was under renovation-therefore much activity and noise- all for a good purpose. Overall a good experience with the manager being well informed and helpful. I certainly would recommend your facility to my friends. The one thing I was vexed about was having to provide a backup name that had a different address than mine. I was planning to use my wife as a backup person. I was told that wasn't possible because a couple had done that and they both died at the same time so there was no one to notify ,presumably when the monthly bill was not paid. It seems that the probability of simultaneous or near simultaneous deaths of a renter and his wife is quite low and therefore there shouldn't be that requirement of a different address.

William J.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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