Customer Reviews for U-Haul Moving & Storage of Greenwood District

Rating:

5.0

Quick & friendly service

Rating:

5.0

Thank you Mr Ben Hunnicutt- very Professional, Efficient & Informative!!

Rating:

5.0

The staff was not only courteous and patient but really thoughtful and creative about solving a short-notice need by putting together their available equipment with recommendations for finding space elsewhere. As a customer with a bit of a crisis, it's always reassuring to encounter professionals who are calm and knowledgeable, while working hard to help you get what you need.

Rating:

5.0

Love this place

Rating:

5.0

Ben and his team were very helpful and their customer service was top notch. Thank you Ben and your team.

Rating:

5.0

Nothing

Rating:

5.0

This was our third time to rent a uhaul from this location and it has been a great experience, each and every time. The people are kind, knowledgeable, and helpful. We will definitely use this location again!

Rating:

5.0

We had a seamless experience...thank you!

Rating:

4.0

Customer service top notch, extremely friendly, helpful. Equipment was prestige, looked brand new, worked perfectly, will rent from them again.

Rating:

5.0

Customer service was above and beyond my expectations. They were friendly and extremely helpful.

Rating:

5.0

I dropped the truck off on a Sunday afternoon after hours and put the keys in the key box and got confirmation via email Monday morning

Rating:

4.0

It was a good !

Rating:

3.0

You need more people behind the counter so your customers don't have to wait so long to complete the paperwork

Rating:

5.0

General manager was very helpful and professional

Rating:

5.0

Ben Hunnicut is the epitome of customer service. From start to finish, he was attentive, courteous and went above and beyond to assist me. He deserves a raise! Will be using this location for any and all future needs.

Rating:

5.0

THANK YOU!!!

Rating:

5.0

Best customer service

Rating:

5.0

Excellent service- went out of their way to get van to our preferred location. Thank you!

Rating:

5.0

Price transparency! Advertise the full price.

Rating:

2.0

Computers down. 1 employee working for the entire store. Bad experience Also I got a text telling me it is "time to confirm your reservation" and your website has NO ability to confirm a reservation. Wasted 3 hours online and on hold. Ridiculous, I'm sure nobody cares...

Rating:

5.0

Representatives were very kind. They diligently worked to get the customers out in a timely manor. Easy method of pick up drop off!!

Rating:

5.0

Great customer service. Keep up the great work 😁

Rating:

5.0

Awesome! Ben fixed my reservation. He also fixed my dolly that needed repair. Couldn't be happier with the service, thanks man!

Rating:

5.0

Everyone is always very helpful. Thanks!

Rating:

5.0

Thank you you're awesome! - James Carlburg

Rating:

5.0

Ben provides great service. The location is convenient but they need a buzzer as the yard is behind the building & check in/out is not always manned. For on-line reservations, there needs to be an alert when one location doesn't have the requested trailer, as I was unaware it changed me to another location.

Rating:

5.0

Everything was handled very well.

Rating:

5.0

Same exceptional service!

Rating:

5.0

The man who helped me was SO nice. He made the experience wonderful. I appreciate his help so much. Thank you.

Rating:

4.0

Don't take reservations for items that are not available. I rented a truck to move a piano and reserved two furniture dolly. I needed them for that. If I knew they weren't in stock or available I would have gotten the truck elsewhere. The concept of “reservation” requires something being reserved. If you don't have them it's not a reservation.

Rating:

5.0

I had a wonderful experience with both the location and van! It was the best experience I've had moving - and I've moved a lot! I recommend highly!

Rating:

5.0

Exceptional service picking it up and exceptional instant service disconnecting it. :)

Rating:

5.0

So extremely professional, attention to detail off the charts…clarifies any miscommunication and seems to always put the customer first!!!

Rating:

2.0

Used self pick up and truck was blocked in. Had to wait until store opened and nobody showed up until 30 minutes after the store was supposed to be open.

Rating:

5.0

Great staff!!! Give them raises please!

Rating:

5.0

Speed of service and quality of service were both excellent. I'll use this downtown U-Haul location again. Everything went quickly and smoothly.

Rating:

5.0

Do what you do best, by providing customers quality customer service, no matter if the customers make a mistake or is wrong. Best customers service will go along way in your business ✊🏾

Rating:

5.0

The guy working, Chris I believe, WAS SO HELPFUL AND NICE. first time needing a uhaul and it was such a smooth transaction and experience! They were awesome.

Rating:

5.0

Ben and his associate worker went above and beyond to make my rental a great experience.....GIVE THOSE GUYS A RAISE!!

Rating:

4.0

Increase hours of operation.

Rating:

5.0

The guy at the counter was great excellent services

Rating:

5.0

Excellent service and vehicles, all went well.

Rating:

5.0

Great customer service. I found everything I needed and it was a quick and easy process!

Rating:

5.0

I tried renting a truck at the 61 and Peoria location. I sat for an hour, waiting on the associates to figure out how to rent me a truck. No manager, and associates who all have been there less than a month. In the end they were unsuccessful in getting the truck, even though I reserved it 4 hours prev. And I showed up at the exact time I said I would. His almost caused me to never rent from U-haul again. I tried the next say at the Downtown location, and he got me in a truck in less than 10 minutes. I was very happy with that Thank you

Rating:

5.0

great experience. quick in and out for pickup and delivery.

Rating:

5.0

I really enjoyed my visit and rental at this location. Great customer service as in other Uhaul locations. I have gone to throughout the years. Thank you for your service.... I really needed it unfortunately but I am glad Uhaul is there.

Rating:

4.0

Getting my money back the same day.

Rating:

2.0

My truck broke down 1/4 into a 950 mile trip. Roadside assistance said that a new catalytic converter was put on improperly and had to tighten and replace missing bolts. This caused horrible performance and gas mileage. At 320 miles I had already spent nearly $300 in gas. Do not rent trucks without inspecting them properly; particularly for long one-way trips.

Rating:

4.0

Before I received the truck I was told it was brought back them empty the guy was handling my account told another to go get a funnel an put what gas was left in it in the truck he said would a discount because of this have not received my discount very disappointed with the service had to go straight to get gas barley mad it

Rating:

4.0

It's not the fault of any individual location employees, but there should be accommodations in place for if the truck you rented isn't available when it's time for pick up. It's unacceptable that reservations are made and not honored — not to mention the extra gasoline expense involved in renting a larger vehicle. We didn't want it, we didn't need it, and because of poor planning and organization on behalf of Uhaul, we still ended up paying for it.

Rating:

5.0

Great experience.

Rating:

5.0

Everything was to my specifications.

Rating:

5.0

I really appreciated the help that the manager gave me to get items delivered, stored, and unpacked. He was very helpful and an excellent problem solver for my complicated situation. I will definitely share the facility to friends and family.

Rating:

5.0

Guy who helped me was great, friendly, and knew what he was doing! Great experience.

Rating:

5.0

Excellent service! They had dug my rental out of the snow and had it staged for me to pick up. Fast and smooth transaction, easy pick up, professional and friendly staff made this very a pleasant experience. Will definitely be back. Ben and Chris, thank you!

Rating:

5.0

Always a good experience at this location. Thank you!

Rating:

5.0

I hired a one way rental and changed my pickup location several times. I reserved a stage unit and. hired 3rd party movers on both ends through U-Haul. Every single time I called, I spoke to a different person who immediately knew my rental/reservation history and was able to accommodate me. I WILL RECOMMEND THIS COMPANY TO ANYONE! Thank you for making my move so easy

Rating:

5.0

Nothing everyone was super terrific! Friendly, kind, courteous!!!

Rating:

1.0

They will add extra charges to your credit card, avoid this location.

Rating:

3.0

I only needed a U haul Truck for Trucc Luu. Never did I use any storage unit(s) and I even went into the Uhaul place on 11th & memorial, in Tulsa Ok. And tried to speak to them about the online booking. I didn't use this again and I am not mobile to go into A place. This man Trucc Luu lives with me and if he was charged for this I would like it corrected please and thank you..once again this is Misty Abrams. 9187145313 msmistyabrams@gmail.com Please contact me and let me know further steps that need to be done to correct this please.

Rating:

4.0

Good location and friendly staff; however, when I first checked in to get my unit (after making a reservation), I had to wait for over an hour in line despite only being a few people in front of me. I also saw a dead rat on the floor when I was moving items into my storage unit.

Rating:

5.0

By far the best customer service I have ever experienced at not just any U-Haul, but any service company I’ve ever done business with. These guys are super helpful, gorgeous historic building, & the variety of units are always well lit & super clean.

Rating:

5.0

All the team members I worked with were incredibly helpful. Awesome customer service!

Rating:

5.0

The guy was so helpful and funny. I hate I don't remember his name.

Rating:

5.0

Thankful 💕

Rating:

5.0

Chris signed me up ..was a plesant experience. Glad yall could do business with me ..

Rating:

1.0

Worst customer service ive ever experienced on November 7th 2021. A man named Dedrick and another guy Derrick who probably gave me a fake name were the worst two employees I have ever met. I politely asked to pay my bill after staniding in line for twenty minutes. The response to my question was a scrunched up face made to appease the customers he was helping and then blatantly ignored. It was only after I stated "really youre just going to ignore me" that my question was answered with the most monotone "it will be a minute sir" ive ever heard. I was in the store to make a payment. But after being treated in such a manner I just got all my belongings out. Those two employees cost a customer that had been there for nearly five months. And was planning on being there another 5 months or more. Now I have my parents ashes in the trunk of my car until I find another storage. Trash service them two guys.

Rating:

1.0

Couldn’t even fit couch into elevator. I find it annoying that you can’t even move bigger things in there

Rating:

5.0

I love the staff and location very much, I come here for all my packing/moving needs. They were so accommodating and super knowledgeable about the facility and rates. After renting the unit I was super excited to get a unit close to the size I needed at this location. If you have a larger and taller unit become available I really could use a larger one if you do. Thank You, UHAUL on Archer

Rating:

5.0

Thank you for keeping my stuff Secure and safe

Rating:

5.0

The manager, Karrie was a great help. She was attentive and knowledgeable. I would definitely recommend this store and Karrie as a resource person.

Rating:

3.0

I originally had a unit and needed a bigger one but because of time constraints and the convenience of the location, I ended up renting with your location. Now I've rented a much larger, better unit and I'm working on consolidating the two into one. Here's why I wouldn't recommend your location: small elevator, hard to get in and out of the building with loads, stairs and small weird shaped units. All of those things are because of the building and out of your control and I'm sure you are aware, but that is honestly what I would tell anyone asking about the storage there. Everything else was great. And everyone was very helpful.

Rating:

5.0

The staff was very friendly and very accommodating!

Rating:

5.0

It was a great year long experience, would use the place again and highly recommend it !!!

Rating:

5.0

Easiest company to deal with. Thank you for helping us during our transition.

Rating:

5.0

Kari and her team were extremely caring, helpful and professional. Great experience!!

Rating:

5.0

Thank You

Rating:

5.0

Curtis was super awesome and super helpful and worked really hard to make sure we were getting what we needed

Rating:

5.0

Excellent service

Rating:

5.0

Friendly and informative staff.

Rating:

5.0

Excellent service and professionalism

Rating:

1.0

Had a 5’x8’ trailer and discussed the contents and I was given a storage unit 5 feet off the ground that was a 5’x5’ square, 8 feet tall. The unit itself was useless. The door outside wouldn’t open

Rating:

4.0

Staff was busy but excellent. Very helpful and friendly.

Rating:

1.0

Your staff are terrible at this location. We were harassed for parking in the handicap parking (with placard) so they could park your Uhaul van for advertising. Terrible staff all around.

Rating:

5.0

nice

Rating:

4.0

Considerate employees. Not much flexibility.

Rating:

5.0

This storage was great, the only thing I think I should be given was a prorated refund. My storage was from the 15th to 15th I move out 8 days later.

Rating:

5.0

Thank you!!

Rating:

4.0

Everything was well kept. Just problems with water leaks when it rained

Rating:

3.0

The staff was short handed most of the time. One guy though was over the top customer service centered. We called and and checked on us, it was great! If all the workers were customer focused

Rating:

1.0

Poorly maintained facility. Hard to move items around storage areas because of poorly designed and maintained entrances, sidewalks and parking lots. Elevator broke several times while renting storage.

Rating:

5.0

Thank you....

Rating:

4.0

Employees helpful when asked, but I would suggest training to greet each customer as they walk in and asking how can we help you today. Higher touch initiative, but would separate you from others.

Rating:

3.0

Could of explained the storage lot better by letting the person know that you have to walk up stairs and carry your stuff up 10 stairs because there's no way around it not know if the person is able

Rating:

5.0

Keep up the good work

Rating:

3.0

Freindly staff and very clean grounds and store.

Rating:

5.0

Great staff great customer service

Rating:

5.0

The U-Haul at 504 E Archer Tulsa, Ok Is one of the best storage facility I had ever used. Thanks you again,

Rating:

3.0

Need more friendly staff

Rating:

2.0

Locks kept getting put in my storage unit by accident. Gaining access was always dramatic and never easy and the Elevator was broken multiple times when I was trying to move things in and out.

Rating:

5.0

The staff was very helpful and friendly.

Rating:

3.0

Staff could be more engaging and the elevator could be replaced