Customer Reviews for U-Haul Moving & Storage of Greenwood District

2,861 comentarios

504 E Archer   Tulsa, OK 74120
(Corner of Greenwood and Archer)

(918) 583-8551

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(918) 583-8551

504 E Archer
Tulsa, OK 74120
(Corner of Greenwood and Archer)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

LaShawnta P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandi H.  |  Overall Experience 
Clasificación:
5.0

Great customer service!!

Allison M. 
Clasificación:
3.0

The hitch was not installed correctly. I had to take it over to the Yale location to get it re-installed. DO NOT GET ANY HITCH OR TRAILER DEVICES INSTALLED AT THIS LOCATION!!!! They are having problems with keeping employees.

Stephen B. 
Clasificación:
5.0

Great first time experience.

ASHLEY W. 
Clasificación:
3.0

I reserved a 20' truck and they didn't have it so all I got was a 15' and in return I had to make two trips and I was not given any discount because of this! U-Haul is a shit greedy company.

Egill G. 
Clasificación:
5.0

Teri was great help!

Dale B. 
Clasificación:
5.0

El cliente no dejó un comentario.

pedro n.  |  Overall Experience 
Clasificación:
1.0

The truck was very bad in need of repairs. The engine light was on the entire time, they put the wrong amount for how full the gas tank was, ac fan was messed up, there were all types of issues.

Andrea T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER L. 
Clasificación:
1.0

People running the location had younger children at location, and female child had bare feet on desk. Child was also interacting with customers and was rude to customer.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kamika B. 
Clasificación:
3.0

El cliente no dejó un comentario.

donna c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

P Marce L. 
Clasificación:
5.0

This location is awesome and very helpful.

Egill G. 
Clasificación:
1.0

I was given a different truck at the very last second with no chance to update the paperwork, the truck had no gas in it, I couldn't be confident I would even get to a gas station. I ordered a hand truck but again at the last second was told there was one on the truck so they took the one I had and then charged me for both. So, I paid too much for equipment, too much for gas that I couldn't use in ten miles, and too much for mileage. having the general manager's kids walking around and sneezing on people was totally unacceptable in this covid environment. Sending her daughter out to find trucks and keys was just not professional. It is truck rental or day care? If I can't depend on timing my move by knowing I won't have to deal with running out of gas in the first mile, then I can't be a customer. The environment is all so bad that I don't even want to go get my overcharges back.

rodney S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor K. 
Clasificación:
5.0

I'm completely happy with the downtown location.

CLYDE G. 
Clasificación:
5.0

Downtown Tulsa is the best uhaul location across the countryside

TOMMY C. 
Clasificación:
3.0

I rented a specific van online. When I arrived, the woman working attempted to give me a much older van covered in dog hair. When I asked for the van I ordered, she proceeded to lie to me and say your company doesn't carry that van and no one in town rents it either. I then said if this van is my only option, I would like a refund. At that point, a man pulled up in the van I originally tried to rent. Another woman helped me switch out and so I would have the one I originally rented with the features I had paid for. I also brought the van back with significantly less miles (they quoted me 750 for some reason but I only drove 300) and more than half a tank of gas but wasn't refund for anything. Seems a little shady to me. Won't be renting from you again. Thanks.

Jonathan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Max N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

JEANNETTE H. 
Clasificación:
2.0

No Dolly's available, staff very unhelpful.

JENNIFER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetria M. 
Clasificación:
5.0

The manager at this location is great!

Janie R. 
Clasificación:
3.0

We were told the gas was at a certain level. Driver said it was less. Our fault, we did not take pictures or take the time to show anyone ( trying to get finished on a hot day). To put the gas back where we were told it was $93.00 plus cost of truck, $40.00, plus miles we put down 20 by suggestion of worker ( ended up being about 2-3 miles further) WHAT an expensive move!!!

Devolla P. 
Clasificación:
5.0

Very kind and helpful employees!

CAROLINE K. 
Clasificación:
5.0

There's not one employee who hasn't gone out of their way to help me! I hope and pray this location and the 11th and memorial location are the only two locations I have to go to. I've had extremely bad experiences at pine and Sheridan and 33 south Sheridan locations. This is the reason I only try my best to rent from the downtown location mostly.

CLYDE G. 
Clasificación:
5.0

Friendly and efficient

James I. 
Clasificación:
5.0

I love the staff and location very much, I come here for all my packing/moving needs. They were so accommodating and super knowledgeable about the facility and rates. After renting the unit I was super excited to get a unit close to the size I needed at this location. If you have a larger and taller unit become available I really could use a larger one if you do. Thank You, UHAUL on Archer

ANGELA M.  |  First Impressions 
Clasificación:
5.0

They were prompt and professional.

KENDRA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN H. 
Clasificación:
4.0

Nothing additional is needed.

LARRY G. 
Clasificación:
4.0

Better rates by the hour. You already charge for the truck and the mileage, rental rates could be better.

Reggie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe B. 
Clasificación:
4.0

The 24/7 return app malfunctioned you should look into that.

Marquis D. 
Clasificación:
5.0

Thank you for keeping my stuff Secure and safe

Latonya L.  |  Overall Experience 
Clasificación:
5.0

Kathy and her team were outstanding. Needed more time and they made sure my experience was as seamless as possible. Coming back again and sending friends.

EMANUEL D. 
Clasificación:
5.0

Kathy and her team were outstanding. Needed more time and they made sure my experience was as seamless as possible.

EMANUEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KWAMEISHA D.  |  Overall Experience 
Clasificación:
5.0

Carrie at the downtown Tulsa location went above and beyond to help us get a cargo van to transport my mother-in-law's belongings to relocate her to Tulsa from Indiana. Thanks again Carrie!

Steven B. 
Clasificación:
5.0

Ashes inside truck.

MEGGAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY J.  |  Overall Experience 
Clasificación:
3.0

Make sure my extra items is with my order that i purchase i order a refrigerator dolly and it wasnt in my Uhaul

aumbrea G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marika W. 
Clasificación:
5.0

Everything's great.

GARY G. 
Clasificación:
5.0

Everything was handled well during my exchange at this U-Haul franchise. There was noisy street construction going on but the person assisting me (Kari) was not shaken by the distraction. I would definitely rent from this location again!

RAYNELLE M R. 
Clasificación:
5.0

Would be nice to have dolly availability as a website option, instead of assuming each location has a fully stocked selection.

NATHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

james J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaland B.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

John R. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDALL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanaa M.  |  First Impressions 
Clasificación:
1.0

It's not easy to maneuver to in the Truck, there was a ton of construction in area & a lot of the routes to the location were blocked off. This very well may not of been the issue of the establishment but it didn't help & though staff wasn't rude was not actively present in front upon initial walk in. Had to walk around a bit to find an employee. Other than that was fine.

george T. 
Clasificación:
5.0

El cliente no dejó un comentario.

hanai d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl G. 
Clasificación:
5.0

The customer service rep was amazing she had an issue with my current rentals tires easily switched me to a larger truck was friendly and helpful. It was the least painful thing I'd done. GREAT JOB!

GRANT S. 
Clasificación:
5.0

Appreciate the help we always receive from Kari.

Joey T. 
Clasificación:
3.0

Hire people to man the customer service lines for after hours. I waited over 2 hours on the phone and still no one took my call and then I waited over 30 minutes for someone to interact with me using the chat option. Ridiculous. I will not use U-haul again because of this issue.

SHAWNA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSYCA W. 
Clasificación:
5.0

The manager, Karrie was a great help. She was attentive and knowledgeable. I would definitely recommend this store and Karrie as a resource person.

beverly h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bayonia M. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN M.  |  First Impressions 
Clasificación:
4.0

Make it easier to see where to turn in to return a vehicle.

Finny M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

Satisfaction every rental.

FREDDIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison W. 
Clasificación:
4.0

The associate could not help me with a refund on the furniture pads.

Melvin M. 
Clasificación:
5.0

The two ladies who assisted me were very helpful and professional. They get the highest rating. Gracias.

JENELL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NADIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES N. 
Clasificación:
5.0

Customer service was great. I called ahead and when I walked into the store she needed exactly who I was. Everyone was super friendly.

KARY S. 
Clasificación:
2.0

This location didn't have our truck ready. And, the backup truck also wasn't ready. So, we had to be downgraded to a smaller truck. Even though we didn't ask for a dolly or blankets, they were permanently attached to the truck. So, we couldn't fit all our boxes in the truck, because a dolly was blocking a key location in a smaller truck. Please, remove the dollies from all trucks. I know you think it's a convenience feature, but it really is not. It steals space.

Peter C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTINE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikole G. 
Clasificación:
5.0

My original reserved U haul wasn't available when I arrived to the dealer to pick up the car hauler. I called u haul 3 times and only was only able to get through once after being on the phone for 20 mins twice (then it hung up) the third time that I was ale to get thru the CSR hung on me switching me over. I've yet to get a call back and my reservation was supposed to be guaranteed or I receive 50$. Not only till after I drove 5 miles to another location and set up a new car hauler in store was I able to even get the car hauler in the first place. If it hadn't been that someone had just returned the car hauler i would've been SOL. Your dealer at comet motors 6137 E Admiral Pl had no answers for me other then that you all had double book the same Trailer. This whole ordeal thru my schedule all the way off.

Theodore P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNIE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frances S. 
Clasificación:
4.0

El cliente no dejó un comentario.

fred J. 
Clasificación:
3.0

I originally had a unit and needed a bigger one but because of time constraints and the convenience of the location, I ended up renting with your location. Now I've rented a much larger, better unit and I'm working on consolidating the two into one. Here's why I wouldn't recommend your location: small elevator, hard to get in and out of the building with loads, stairs and small weird shaped units. All of those things are because of the building and out of your control and I'm sure you are aware, but that is honestly what I would tell anyone asking about the storage there. Everything else was great. And everyone was very helpful.

Alana D.  |  Overall Experience 
Clasificación:
5.0

I rented a appliance dolly and returned it the same day, and the next day I got a call from someone asking me when I was going to return it so somewhere there was a disconnect. But they were very helpful and very nice.

karen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos T. 
Clasificación:
5.0

The lady who checked us in (Kathy?) was so helpful and nice!

Andrew T. 
Clasificación:
4.0

El cliente no dejó un comentario.

TY T. 
Clasificación:
5.0

The staff was very friendly and very accommodating!

Max N.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

RACHAEL C. 
Clasificación:
1.0

It doesn't make any sense to rent a U-Haul that it's not in good condition it rained inside of the truck which with my items I had to stop because it was raining outside I wasn't even caring about the rain outside part it was raining inside of the truck even when you were driving it was raining inside that part two I also had a trailer that was pulling me to the side because the tire was on a flat they said I could call roadside assistance but I had a certain amount of time to get out of my residents to move in my other residence so I didn't have time to wait for someone to come she did do a little something but I don't believe it was good enough for what I went through I would never rent a U-Haul again if it was be that much trouble it was not worth it

RACHAEL C. 
Clasificación:
5.0

Great experience! The staff was very helpful!

Jimmy A. 
Clasificación:
5.0

The employee at the facility were great. Helped me with everything, had positive attitudes, which helps during stressful moves. Gracias.

David W. 
Clasificación:
4.0

Why can't the price promised just Be The price. Everything I do These days seems to always cost more At Checkout than was Promised.

HOLLIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy C. 
Clasificación:
4.0

I've used Uhaul for over 12 years during the times we have moved. I will not use anyone else

WARREN S. 
Clasificación:
1.0

This rental location needs to develop some customer service based skills/tools. Clean vehicle and store, poor service and attitudes

STEPHANIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniesha L. 
Clasificación:
5.0

They've done a great job, Thank You!!

Burnice G. 
Clasificación:
5.0

The man working went out of his way to help get the trailer hooked up to my car. Did a great job.

JARED C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENRICO W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Enrico W. 
Clasificación:
5.0

It was a great year long experience, would use the place again and highly recommend it !!!

Charles S.  |  Overall Experience 
Clasificación:
1.0

I was told I could call if I needed to extend return time. I ended up needing an extra 1-2 hours and called hours before returning to ask if I could extend. I was told I could not since another reservation was booked. I returned on time and took key inside. The move did not get finished and I needed to make another reservation for the next day. The woman employee advised me at that time that I could have kept the truck longer and asked if I wanted to extend the current rental time instead of closing and re-renting. I would have loved to because that would have meant we would have completed moving in one day but my moving help had already left. She also confirmed that extending the rental would have been less money than renting another truck. I asked if any amount could be taken off the next rental to help offset that difference since it was obvious that I was not given correct nor helpful information/advice. She denied my request, didn't apologize and didn't seem to care whatsoever. I was forced to spend more money on a truck, moving help and child care. Plus the added personal exhaustion and time lost since the move soaked up the entire weekend instead of being done in one day. I understand I should have better guessed my original return time but I would have never imagined employees would such incompetent guidance and completely customer satisfaction skills or sympathy at the very least. The truck itself was very clean and operated perfectly. The employees could definitely use some additional help or training.

REBEKAH M. 
Clasificación:
5.0

Kari is GREAT!

Janie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna F. 
Clasificación:
5.0

It was a great experience overall!!

THANG P. 
Clasificación:
5.0

Very easy to work with, the staff was very kind and friendly to a first-time U-Haul user. The pickup and drop-off was quick and everything worked like clockwork. Thank you for making an often stressful experience of moving a smooth one with your service!

Emily D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamica C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaland B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John &Karen G.  |  First Impressions 
Clasificación:
5.0

Curtis was super awesome and super helpful and worked really hard to make sure we were getting what we needed

Meriah P.  |  First Impressions 
Clasificación:
5.0

nice

Connie F.  |  First Impressions 
Clasificación:
3.0

Could of explained the storage lot better by letting the person know that you have to walk up stairs and carry your stuff up 10 stairs because there's no way around it not know if the person is able

Diana H.  |  First Impressions 
Clasificación:
3.0

Freindly staff and very clean grounds and store.

Shannon G.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
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  • Ícono de remolque
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  • Ícono de enganche para remolque
    Enganches para remolque

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  • Ícono de propano
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