Comentarios del cliente para U-Haul Moving & Storage of Green Mt

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Green Mt

Grado total:

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Paul W. en

Grado:

I have to start by saying I showed up to my install appointment a day early. I put the appointment in my calendar wrong. The gentleman that was running the store was covering for a manager that was that was out for medical reasons. He said he would do the install anyway as I was there and had a ride setup so that I could leave the vehicle. I can't say thank you enough for him going above and beyond what needed to be done. THANK YOU!

Michael K. en

Grado:

El cliente no dejó un comentario.

Lane M. en

Grado:

horrible service, not from the location but Uhaul as a company

Mary Jennifer M. en

Grado:

Inside light in the truck we rented would not light. The bulb may need to be replaced. All the people service was Awesome. What a great group of people. Thank you so much for making this a great experience. Jennifer Miller

Steve W. en

Grado:

El cliente no dejó un comentario.

Terri H. en

Grado:

WAS NOT TOLD IT WAS DUE BACK BY 11 AM SO I GOT CHARGED AN EXTRA DAY SINCE I RETURNED IT AFTER WORK AT 6PM

Richard R. en

Grado:

I have used this locale twice and each time has been an extraordinary experience. The staff is competent and engaging. The ease of rental was superior and the equipment was in tip-top condition. Great experience!!

Lisa F. en

Grado:

Service was good haven't used hitch yet but seems fine. Thank you, Lisa Fitch

Philip G. en

Grado:

El cliente no dejó un comentario.

Paul G. en

Grado:

El cliente no dejó un comentario.

Bruce W. en

Grado:

El cliente no dejó un comentario.

Alice H. en

Grado:

From pick up to return, we were happy with the experience. The only negative that we have is that we needed to move pallets of equipment and we weren't able to utilize the truck to full capacity because of the wheel wells.

Jerome W. en

Grado:

El cliente no dejó un comentario.

Craig R. en

Grado:

Trailer smelled

brendan n. en

Grado:

El cliente no dejó un comentario.

Stephen M. en

Grado:

El cliente no dejó un comentario.

Elizabeth C. en

Grado:

There was an error at this location with inputting a drop off location...led to hours of phone calls to try to remedy.

Warren Y. en

Grado:

Nothing it was great!

Thomas M. en

Grado:

Nothing to suggest to make the rental better. It all worked just as one would hope.

john c. en

Grado:

El cliente no dejó un comentario.

le V. en

Grado:

Agents were friendly and helpful. They let me borrow an electrical adapter when i didn't have one in order to hook up to my truck for no fee, which was very nice. The item I rented was perfect for what i needed and I had 0 problems. I think the parking lot was small and made me a bit nervous backing up the trailer into the spot and there were a lot of other people there making it a bit more hectic, perhaps a bit more space would make it less crowded.

Jeff W. en

Grado:

The location and staff are great. The app/online process for picking up the vehicle was absolutely horrific. They first off booked me and another person for the same van. They second charged me for a lot of items that I never asked for. You have to go through a chat system to get the van, and it took over 45 minutes for a chat person to come into the room. They also do not tell you that they will call the alternate contact! They gave me an option to put my business, which I did, but I wasn't there to answer the phone because I didn't know someone was calling. This system is so terrible, and they have been doing it for over 2 yrs. The guys on the lot said they can't override anything either. DO NOT DO THEIR AUTOMATED SYSTEM FOR VEHICLE PICKUP! I ended up being on the lot for over an hour and a half waiting for them to assign me to a new vehicle and then get approved. It was the worst experience I have ever had.

Morten M. en

Grado:

El cliente no dejó un comentario.

Timothy O. en

Grado:

Great service on return. A bit slow on check-in as it was busy.

Brandon M. en

Grado:

Quick and easy. The associate working with me was being trained so there was a second associate involved as well, both were friendly and professional.

Larry P. en

Grado:

Far away from my house. Equipment in rough shape but worked well. Web pricing not the same as at store making issues. Slow service even with all on line stuff filled out.

Benjamin Z. en

Grado:

The location and equipment were both great. The only problem was that it was a different location than we initially requested, and the online software couldn't catch this even though, apparently, the trailers are owned by locations and the original rental location doesn't have any. All well and good if you don't charge the mileage difference, but when we're paying $0.69/mile for distance that we didn't want to drive with equipment that we have no choice but to use, this changes our budget and starts the rental off on a VERY sour note.

Shawn J. en

Grado:

My online reservation was a disaster. I needed the truck for 2 full days and they only provided 1. I did not realize this until the next day. When I realized it, I called several times to try to get an extension. The lady I talked to made it feel like it was my fault. She asked if there was any way that I could finish my move that day as they already had the truck lined up for someone else. I told her that I was unable to and I really did need the 2 days as I requested. She made it feel like it was my fault. We did end up agreeing to an extension for 12:00pm the next day. However, I received a phone call at 7:30 am asking why I had not returned the truck. All in all a very unneeded and frustrating experience. Moving is stressful enough let alone having that experience. I think I will look at other options the next time I have to move.

Kayla B. en

Grado:

Very nice compared to where I got my U-Haul from in California.

Chuck T. en

Grado:

El cliente no dejó un comentario.

roy h. en

Grado:

El cliente no dejó un comentario.

David E. en

Grado:

Steven is, for a lack of a better word “EXCELLENT!” He and patient with customers never gets rattled, and I have rented from you 300 times maybe maybe more. This is David with MiID-MOD MALL, LLC. For the past several years Steven has been the manager over at that W. Cedar Dr. location in Lakewood. It welcome change from the previous manager. He is friendly, professional. However, somebody has to do something about that hair-piece :-)

John B. en

Grado:

Smart, friendly, knowledgeable.

robert m. en

Grado:

The employee who assisted me in Lakewood was very helpful. Excellent customer service.

Sandy S. en

Grado:

Front desk was not covered, I waited 20 minutes and finally I had to go looking for the man. He was not very friendly, I asked for a discount because of my having to wait and all he said was NO! He didn't even try to find a way. Not really happy having to pay $74 for such poor service.

Martin M. en

Grado:

El cliente no dejó un comentario.

john k. en

Grado:

El cliente no dejó un comentario.

doug b. en

Grado:

El cliente no dejó un comentario.

Hillary D. en

Grado:

El cliente no dejó un comentario.

Stephen H. en

Grado:

Online check in process was awkward, took longer than I anticipated. The return was fast and easy though.

David D. en

Grado:

You should have more than one employee there. He was doing a good job serving everyone but it was slow because he was by himself.

Justin A. en

Grado:

El cliente no dejó un comentario.

Diane B. en

Grado:

Same response as in the pick-up location. Manager there went out of his way to help us.

Chelsea M. en

Grado:

So far you’ve charged me 4 days out of 2. You almost doubled my original invoice. Fix it.

Daniel Q. en

Grado:

very good service

Rose K. en

Grado:

El cliente no dejó un comentario.

Jennifer H. en

Grado:

My reservation was poorly handled. Was told to call and confirm 2 days before and I did. Was told by representative all looked good. Moring of day before and everthing was screwed up. Advanced reservation don't matter since equipment is not reserved until the day before. Screwed up my advanced planning. Tied up $1,000 over a long holiday and still waiting. On a $790 refund. Was over charged and had to fight to get money refunded. Will never prepay for services again. A $50 credit for an inconcienience to cancel because everthing was messed up is a joke as rebooking would cost over $300. Very unsatisfied how this was all handled.

Curtis B. en

Grado:

El cliente no dejó un comentario.

Sarah Z. en

Grado:

El cliente no dejó un comentario.

mary m. en

Grado:

El cliente no dejó un comentario.

Alycis H. en

Grado:

El cliente no dejó un comentario.

Cassandra H. en

Grado:

having the gas tank at 3/4 tank is very weird. You're unsure of how much to put in before returning the vehicle to get back to initial fuel level

brenna c. en

Grado:

El cliente no dejó un comentario.

Lorie F. en

Grado:

El cliente no dejó un comentario.

Ivan R. en

Grado:

I think the logistics side of UHaul needs to be in closer contact with the locations. Both pick up and delivery locations were not properly informed of my order.

allan b. en

Grado:

Everything was excellent, including the staff and equipment.

Robert B. en

Grado:

El cliente no dejó un comentario.

Mary A. en

Grado:

Nothing. My experience with U haul was better even than expected. I would recommend you guys anytime.

Richard R. en

Grado:

Steven Mowrey (Mgr.) was a GREAT resource for us. He was professional in every way, explained the charges for the rental and gave helpful suggestions. I would use his location anytime and highly recommend him for anyone with moving/packing needs. Richard R. Lakewood, CO

Brian S. en

Grado:

El cliente no dejó un comentario.

Roger L. en

Grado:

El cliente no dejó un comentario.

JANICE D. en

Grado:

It was a very busy weekend, & I appreciated the extra effort made to find a solution & track down & obtain what I needed. Great service. Thank you.

David V. en

Grado:

Excellent job.

Brian R. en

Grado:

El cliente no dejó un comentario.

Tequa S. en

Grado:

El cliente no dejó un comentario.

Richard M. en

Grado:

Easiest truck rental ever !! Picking up the truck was painless, vehicle drove like a car and return took just a matter of minutes. Great Job !! I'll use U-Haul again.

Victor T. en

Grado:

Friendly staff that knew what they were doing. Equipment worked well. Great experience. Thanks and I will be back the next time I need to rent a trailer.

vi n. en

Grado:

El cliente no dejó un comentario.

RYAN L. en

Grado:

Generally the rental experience was just fine. However, at several U-Haul locations the employees were unprofessional and lacked an understanding of their computer systems. Seems like the training they receive is inadequate and or the caliber of employee sought for these positions is just too low.

Hai N. en

Grado:

El cliente no dejó un comentario.

Leilani D. en

Grado:

Hello, I had a terrible experience with U-Haul this past Saturday during my move. First, I booked the truck online because I was busy at work. However, when I arrived at the store, they said I had booked the truck online and registered for online pick-up. I saw that they were not busy at all and asked them if they could just check me in because I had not started the process for online pick-up at all. They replied that it would be easy and they were "too busy" even though they were just looking at the internet and refused to get up and help me. This was very poor customer service. So, because they failed to help check me in in the store, I had to return to my car and waste an extra 45 minutes on the online chat to get verified before I could even leave the lot. This was very inconvenient and maddening since they could not check me in manually in-store because they were being lazy. I will never use this location again and I recommend having them trained on working with customers. Thank you.

Chad M. en

Grado:

Biggest issue we have isn’t with the locations, it’s with the overall experience. Moving is stressful enough to then have the things you request and need not be available when the time comes. One should bother putting in a request for something if the company is then going to call the day before to say “I’m sorry but we don’t have what you requested available .” That is unexceptionable! When you have to have something and you are counting on it, you screw everyone over. And then to act like you are helping by giving extra days and miles isn’t actually helping when a person ends up having to pay almost double do to gas mileage.

Melanie B. en

Grado:

The original reservation was at a different location. This location had the truck. The servicemen were nice but definitely under staffed espically on a weekend. The truck itself was ok but the brakes squealed. The prices need to be more obvious. The $30 rental ended up being $133 plus the $30 pf gas I put in.

Bruce H. en

Grado:

No recommendations. Simple process to pick up and drop off with mobile app. Low milage van w/ decent gas milage

Peter G. en

Grado:

El cliente no dejó un comentario.

Dan V. en

Grado:

El cliente no dejó un comentario.

Quincy M. en

Grado:

This location has some of the nicest and most helpful employees I’ve experienced at a U-Haul store. The mobile app worked really well for an easy pick up. An employee helped us check the cargo van back in. Everything was quick and seamless.

John A. en

Grado:

Very good customer service. Stephen was friendly, very professional and efficient with the rental transaction.

john m. en

Grado:

At rental check out, I was told a rate based on four hours, and if I have it for less time, I would pay less. When I brought the truck back, the office was locked, with a sign instructing me to go around back. I go to the very back to find the employee working on someone’s personal vehicle. The guy charged me for 4 hours. I asked why 4 hours when I only had it for 2 hours. He said it is all based on availability. My guess is not much changed in 2 hours. I would appreciate a refund for the 2 hours.

KEVIN A. en

Grado:

Issac was great. Give him a raise.

Rose V. en

Grado:

Personnel at this location went above and beyond. Very friendly and helpful!

Jessica H. en

Grado:

El cliente no dejó un comentario.

Joseph N. en

Grado:

El cliente no dejó un comentario.

JIM W. en

Grado:

El cliente no dejó un comentario.

Robert P. en

Grado:

Steven and his crew did an amazing job.

Ryan C. en

Grado:

Overall, it was a good experience. I cannot complain.

Edward A. en

Grado:

Trying to find a Car Transport trailer through UHaul was the worst experience I had. The location I had for pickup on 75th and York did not have the trailer I requested. I even called the afternoon the day before to make sure it was there and was reassured by Diana that they had one. Pickup time showed 8:30am. Got there and no one is there. Show on door they do not open till 9. Why have me show up at 8:30 when your not even open. Half hour of my time wasted. I was sent to Lakewood clear across town and 35 miles out of my way to get the trailer I needed and had reserved 5 days before hand because UHaul reservation system stinks to high heaven. The folks at Lakewood UHaul were very accommodating and was able to get their trailer to do what I needed. UHaul's screw-ups added at least 2 to 3 hours more to my day because they're online reservation system is a piece of crap. I will NOT be using UHaul on any future moves.

Paul H. en

Grado:

El cliente no dejó un comentario.

Dianne F. en

Grado:

El cliente no dejó un comentario.

Uri G. en

Grado:

The guy who worked there at 6.30pm was excellent employee.

Alaric R. en

Grado:

The employees were so friendly and helpful, would definitely recommend this Uhaul! Great experience

Rick L. en

Grado:

very quick pick-up and return times.

Chris B. en

Grado:

El cliente no dejó un comentario.

MARK B. en

Grado:

Excellent owner

larry r. en

Grado:

The trailer was dirty on the outside. I just came in not more than an hour before I arrived to rent the trailer so they didn't have a chance to actually clean it

Bob K. en

Grado:

The manager, Steve in my opinion, is truly a great asset to your company. As well as a good person to know. He has the staff there well trained and ready to help. This has to be one of your best store

ROBYN M. en

Grado:

The guys there are all Amazing. Customer Sevice is way above average! Thanks to / Steve, Devon, Issac, and Alan! Y’all ROCK!

Jon W. en

Grado:

Devon was very helpful and courteous. He professionally managed the store while the computers were down. We'll look forward to our next visit, employees like him make U-Haul a great company.

Christa K. en

Grado:

The two guys were amazing- they went above and beyond during a stressful move for me!!

RALPH C. en

Grado:

Fast, friendly and helpful. I had a Ubox sent there from San Diego and had to rent a truck to unload and haul. They made the process so easy.

BEN T. en

Grado:

Friendly staff and great service.

Antonina C. en

Grado:

understaffed. Never answer phone but insist I call them or tell me they'll call me back.

George G. en

Grado:

My boxes were scheduled for pick up 3 days in advance were not ready & movers lost 2+ hrs. Even then the boxes were improperly loaded, the door was faced away from the lording ramp.

Meseret A. en

Grado:

Excellent customer service.