Customer Reviews for U-Haul Moving & Storage of Green Bay

2,382 reviews

700 Main St   Green Bay, WI 54301
(Across from the former Greyhound station)

(920) 435-7502

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(920) 435-7502

700 Main St
Green Bay, WI 54301
(Across from the former Greyhound station)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Philip was awesome, helpful & personable.

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

Customer did not leave a comment.

joe W. 
Rating:
4.0

inside the store was too hot.

Lucas C. 
Rating:
4.0

Better site schedule. Opened 1.5 hours late.

Al R. 
Rating:
5.0

Great service and prompt as I showed up a little early.

Jeff D. 
Rating:
5.0

Very Nice People to work with

Steven P. 
Rating:
5.0

The pick up before hrs. was convenient and easy to use and the manager was EXTREMELY friendly and helpful. Would definitely use again if I need a rental and recommend it

SABRINA V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim F. 
Rating:
5.0

Smooth and easy, enjoyed the no hassle return.

Michael J. 
Rating:
4.0

Customer did not leave a comment.

Joan T. 
Rating:
5.0

Keep up the good work

Ruben O. 
Rating:
5.0

I've rented from this location a couple times and I always feel that the staff is friendly and helpful throughout the process. I will definitely keep renting equipment from these folks.

Noah S. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

Shawna H. 
Rating:
5.0

Customer did not leave a comment.

Dwight F. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Everything was amazing with the service, staff, and facility. The only thing I would recommend would be maybe some lighting for the interior climate controlled units.

Ashley N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Great customer service

BRUCE F. 
Rating:
5.0

Customer did not leave a comment.

mary a.  |  First Impressions 
Rating:
5.0

I had called 2 weeks ahead of moving my Mom's things into storage after she was admitted to a nursing home and received a reservation number. When I went to pick up the keys, the unit I reserved wasn't available. We were moving the next day. I was told no other units of the size I needed was available. I was told, "RESERVATION MEAN NOTHING." But the Main Street store did have units. Thank goodness for Chi Lee! He called the U- Haul who refused my reservation and confirmed there were units available, but they hadn't been cleaned. So not happy! Chi got me a unit for the next day, showed me how to use the digital key, and apologized giving me 1 month free rental. So appreciated his great customer service. Even though the 1st choice was more convenient to our home, I will Never recommend them to any of our family or friends.

Karen L.  |  First Impressions 
Rating:
5.0

Very nice young men that assisted me on the phone and with pick up and drop off

Allen P. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

MARK PHILIP E. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
3.0

When we arrived to pick up our vehicle, nobody was at the location. We had to wait over an hour before someone came in to open the store, and we could get our vehicle. Then, when someone did show up, we were told our pick up had been moved to a different location without informing us ahead of time. Granted, the person was able to move it back, but no notification was given that it had moved. Not a great experience at all.

Beverly S. 
Rating:
4.0

On line drop off was cumbersome

Thomas S. 
Rating:
5.0

Great customer service. We needed to extend our time with the truck a couple of times. No problem with having that happeb. This location is the best!! Thank you

Daniel J. 
Rating:
1.0

Creepy

Grace B. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

lynn J. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN J. 
Rating:
5.0

It was easy! Staff answered all my questions without hesitation. Definitely, will return to this Uhaul location.

Priscilla K. 
Rating:
1.0

1st to rent 4 trailers we had to go to 2 locations for pick up. Very time consuming. Then when we went to drop off the trailers we could not just drop them all at 1 location.

Phillip R. 
Rating:
5.0

Great service all the way around. Keep up the good work!!

Michael F. 
Rating:
5.0

Nothing. You guys did a great job!

Tyler H. 
Rating:
5.0

Thank you

Donna B. 
Rating:
5.0

The staff was very friendly.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Corey A. 
Rating:
5.0

Extra help for the staff, he got to me as quickly as he could and didn't do any shortcuts. Super helpful despite the long lines for pickup

Cheryl W. 
Rating:
5.0

Just be aware, there could be additional labor charges depending on make/model and location. Still a great price and great service.. Web site NEEDS to indicate that to maintain integrity.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Was full of flies and the smell was pretty bad

april L. 
Rating:
1.0

Was n ot told how too return truck Nor was I told about the 20.00 fee for not Checking out on web site all I was told it there is a drop box And make no sense I pay 20.00 Fee even though I dropped it Off 12 hours early

Christopher K. 
Rating:
5.0

Phil was very friendly and helpful with my reservation.

Branden S. 
Rating:
1.0

This location was the 3rd uhaul location assigned to fill my original reservation made several months earlier. After flying from the west coast to pick up my reserved vehicle I was told there were no vehicles available in Green Bay and I would have to pick it up in Manitowoc. I was given the choic of a much larger truck which was way beyond my need. Eventually one was located a day later than my pick up date at this Green bay location. If you really care you can hopefully find the documentation of the entire ordeal on your records. Created a huge amount of stress...what's the point of making a reservation if the location has no responsibility to honor it. If a vehicle was available in Manitowoc someone from the Green bay location should have had it brought to Green bay for the customer...not have the customer be expected to go get it. You have lost a customer and any ref.going forward. Truck also had a slow leak in one tire which we had to stop an fill multiple times along the way. This low pressure tire was noticed at the time of rental and was filled initially before departure. My comments are not related to the eventual pick up location but rather the location where my reservation was made but not able to be honored.

Dennis J. 
Rating:
3.0

Have someone in the store to answer questions and help customers. There was only one worker and he seemed pretty agitated.

PRISCILLA W. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

JANET R. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
4.0

Quick and friendly service. Truck was very clean. A positive experience overall

James K. 
Rating:
5.0

Always great customer service at this U-Haul location.

Eugene G. 
Rating:
4.0

Customer did not leave a comment.

Deborah Z. 
Rating:
5.0

Staff always treats me well!

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Cathy L. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Ashleigh L. 
Rating:
4.0

All of the delay and confusion we experienced was caused by lack of availability of product. All the staff at this location was wonderful and great at communicating what to expect and what our options were.

Megan E. 
Rating:
4.0

We rented a pickup truck and there was a mixup as to the appropriate truck of two available for us. Upon returning the vehicle and informing the Manager of situation the handling of our matter was resolved. I would like to thank the Manager and will rent from them again!

Tod Z. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Kurt W. 
Rating:
5.0

We had an excellent experience! The staff at both the pick up and drop off were friendly, knowledgeable, and helpful. The truck was in good working order, easy to use, and perfect for what we needed. The costs were straightforward and reasonable. We are very satisfied and would highly recommend!

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Continue the friendly courteous prompt professional service. Explanations and advice to me as customer were great and welcomed.

Randel S. 
Rating:
5.0

Good

Mataan M. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
4.0

Windshield was really dirty. Hard to even see. Front of truck was full of bugs

Donald G. 
Rating:
3.0

Clean the truck it was nasty inside the cab

Brian L. 
Rating:
5.0

The employees at 700 Main St. we're awesome! Nice group of guys that explained everything without me asking! Very outgoing and chill! Keep up the good work!

Deavon K. 
Rating:
5.0

I recommend the Main St. location hands-down best service. I've been renting from the one by east town mall for a month and rented from Main St. this past weekend the 2 gentlemen that helped me gave me more useful info that one day than the past 4X at the other location. He even turned the A/C on for me before I got in! Thanks for the hospitality!! 5 Stars

Andrew H. 
Rating:
5.0

The crew at U-Haul Moving & Storage of Green Bay is second to none. Highly efficient when it comes to getting you on your way.

Kristopher P. 
Rating:
4.0

You could tell the location was understaffed which is apparent everywhere in the US. There was an issue with the readout from the truck but the General Manager corrected the issue and handled it wonderfully. Would highly recommend this location.

Alex H. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Great customer service!

Cary B. 
Rating:
5.0

Awesome customer service. Very helpful.

Scott B. 
Rating:
4.0

Customer did not leave a comment.

Martha C. 
Rating:
5.0

Customer did not leave a comment.

Paso Y. 
Rating:
4.0

Customer did not leave a comment.

Caroline O. 
Rating:
5.0

The staff was professional. The Store Manager gave me helpful information/hints which saved me time and money. These folks were great!

Terrence Y. 
Rating:
3.0

The representative said that he was waiting for a call from corporate and could therefore not leave his work station. He said I could either wait some undefined period of time for him to receive and complete the call or untether thr trailer myself. I had an appointment, so I just did the work myself. It wasn't a huge deal, but disappointing... The equipment worked fine.

Kathleen P. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Everything was fine except that this location is out of the way but only location that had the equipment available.

Richard R. 
Rating:
4.0

I would have given this review a 5 star, but I took away a star, not because of the location, but because of the central scheduling system. I booked a trailer to be picked up in Peshtigo, WI. It wasn't available so Uhaul called and found a location in GB, WI. No big deal, I understand availability. The problem was, when I arrived at the GB facility, it wasn't in their system that I was to rent from them. They showed it at a different GB location. I even showed them my email confirmation. The front desk was very helpful and apologetic, but again, it wasn't her fault. On my way back to my house with the trailer, the Peshtigo location calls me and asks when I would be in to pick up the trailer. I told them the long story and that I didn't know I was to pick it up from them anymore. Found out that Uhaul was trying to help out and give me an alternative trailer from Peshtigo's facility, but failed to inform me of this change.

Joshua E. 
Rating:
5.0

Customer did not leave a comment.

Corey J. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Sanjani A. 
Rating:
5.0

Customer did not leave a comment.

Mitchell F. 
Rating:
5.0

Customer did not leave a comment.

ronald B. 
Rating:
5.0

Customer service was friendly and helpful!

Lauren A.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

RYAN MARSHALL D. 
Rating:
5.0

Customer did not leave a comment.

Kadem P. 
Rating:
3.0

100% of our U-haul rentals have not had the truck we requested in the location we requested. We either get charged more for a larger truck or sent to another inconvenient location (both occurred on this rental). More money spent on rental and gas, more wasted time running across town. Not very convenient. Likely using a different rental company in the future for a better, less expensive, less stressful experience.

Gerald M. 
Rating:
5.0

This was a great experience with well trained crew. I'd highly suggest uaing the Green Bay/Main Street location. Thank you for a great move.

Claude K. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE V. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
5.0

Customer did not leave a comment.

Nicholas V. 
Rating:
5.0

Attendants were wonderful. Truck did have some issues - very loud and some boxes behind driver seat.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Kristopher p.  |  First Impressions 
Rating:
2.0

The wait was VERY long. We came back with a truck and they didn't have the storage unit they promise me. Also, they were suppose reimbursed me for lock and never did.

Sarah M.  |  First Impressions 
No reviews have been submitted for this location.

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