Customer Reviews for U-Haul Moving & Storage of Greece

5,974 comentarios

1661 Long Pond Rd   Greece, NY 14626
(@ Ridgeway Ave)

(585) 227-4520

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(585) 227-4520

1661 Long Pond Rd
Greece, NY 14626
(@ Ridgeway Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great experience at this Uhaul location. Staff was knowledgeable, helpful and good to work with. ¡Gracias!

Tony C.  |  Overall Experience 
Rating:
3.0

I signed up for mobile pickup for a truck because I wanted to pick it up at 7:30 on a Sunday. When I went into the UHaul app to pick up the truck, I got a message stating that my reservation was changed to hand pickup, and that I should come back at 9:00 when the store opened. I lost an hour and a half waiting to pick up the truck. The explanation that I got for the app not working was that someone forgot to put the truck key in the lock box. At least they extended the time for me to return the truck since I have lost 1-1/2 hours waiting.

JACKDOMINIC P. 
Rating:
5.0

Customer did not leave a comment.

MICHAELBERNARD J. 
Rating:
1.0

Provide the equipment that was actually reserved

Robert B. 
Rating:
5.0

Customer did not leave a comment.

GRANTEDWARD W. 
Rating:
3.0

I put twice as much gas as I need back into the tank and was seen on the gas gauge clearly. I still got charged an additional $3.00 for being 3 miles over the estimate. I told the guy before he printed out the receipt and I still got the mileage charge. Seems petty HOWEVER, if $3.00 means so much to Uhaul then must not be petty for me to mention it. It is so annoying and a DELIBERATE strategy that the tanks are not topped off and nearly impossible for customers to not go over the amount they actually used. UHaul makes money on gas.

EARLBATES III R. 
Rating:
5.0

Customer did not leave a comment.

STEPHENRUSSELL K. 
Rating:
5.0

Customer did not leave a comment.

charles G. 
Rating:
5.0

Customer did not leave a comment.

GRANTEDWARD W. 
Rating:
4.0

Customer did not leave a comment.

JOHNF M. 
Rating:
3.0

Customer did not leave a comment.

SPENCERCUYLER K. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

This is the only uhaul location we like to use. Very friendly and always professional

SUSANS D. 
Rating:
5.0

Everything went smooth, was in and out in about 5 minutes total

OMURM D. 
Rating:
5.0

Customer did not leave a comment.

TONYL Y. 
Rating:
2.0

I was scheduled for my hitch installation on 10/11 at 7am. I drove 40 miles (one way) . When I arrived at 7am I was told my hitch had not arrived. Why wasn't a call made to tell me? My appointment was made 9/22. While at the location I talked to someone at the call center and was told she couldn't help with any concessions. My contact at location was Chris. He was apologetic. My hitch got installed 2 days later. My plan was to also rent a trailer in December to take to Florida. Not sure what to do at this point. Thanks

Gary B. 
Rating:
3.0

Truck barely drove in a straight line. It shook all over the road. It was hard to even keep the truck in the lines. Worst experience I've ever had with U-Haul. And I've used U-Haul many times. Maybe it's time to use other companies next time. And they had brand new trucks sitting there instead they gave me the oldest truck in the parking lot that had damage all over it? When there was atleast 3 of the NEW same size trucks sitting there.

kyle O. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

ROYREX W. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL R. 
Rating:
5.0

Customer did not leave a comment.

TERENCEM S. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
2.0

9:00 am installing hitch, person said not there. Not happy call main office was told hitch del 10-07-21.

Alan R. 
Rating:
5.0

Customer did not leave a comment.

Jade R. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Fast and friendly vary easy to rent

RAYMONDD F. 
Rating:
4.0

Have more help

Matthew M. 
Rating:
3.0

I wished the uhauls were located in other areas closer to my home.

LEWISR JR P. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

ARIC P. 
Rating:
5.0

Great service. Friendly: knowledge able staff.

MICHAELA L. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
5.0

I tried to rent one uhaul on state street in Rochester New York online by using my phone and it never went threw. So I went down the street to the one on lake ave. and the employee was very rude. He mad me feel like I was bothering him and just wanted me to leave. He kept saying everything is booked. So I called 1800 number to rent another truck and the representative-said there was on available at that site. So I ended up going to the long pond rd. location and the two guys there were very nice and friendly. They were super helpful and me feel like they wanted my business. I will just go to the long pond rd. location any time I need to rent a truck in the future.

SHAUNM B. 
Rating:
5.0

My experience was FANTASTIC and Chris was friendly,informative and professional.

Colleen M. 
Rating:
5.0

Customer did not leave a comment.

KALYNJUDITH C. 
Rating:
4.0

They were both very helpful

JUANEUSEBIO P. 
Rating:
1.0

I had a reservation at lake ave and the truck wasn't back from the previous person that rented it. I had to go to long pong to get a truck there. It was a big inconvenience

GINAM M. 
Rating:
5.0

Great Uhaul rental location. Friendly and helpful!! Best I've ever been to.

Roderick F. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

GERIANNECATHERIN P. 
Rating:
5.0

Love uhaul service,I have been using it for long time and will continue to use it, it's convenient fair price and more ..,thank you

MATEYOSY K. 
Rating:
5.0

Great experience

Tony C.  |  First Impressions 
Rating:
3.0

First time using that location

Velina W. 
Rating:
4.0

Customer did not leave a comment.

IRMINEJULLIET F. 
Rating:
5.0

The lady who checked me in and out was awesome.

Laurie B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL III K. 
Rating:
4.0

Tuneup the vehicle this engine sucked and shook and backfired it was absolutely horrible

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

ERIKAJEAN S. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

the GM was GREAT!

Chris R. 
Rating:
5.0

Smooth easy experience. Truck was clean and ready to go. Drop off professional and quick. Easiest part of the move

Carlyle W. 
Rating:
5.0

Man who helped us was great!

Jeffrey A. 
Rating:
3.0

Customer did not leave a comment.

Theodore G. 
Rating:
1.0

So, I rented this 15" truck from the long road location in Rochester NY. This truck was apparently defective. From the sound of the truck, one could tell that there was something wrong with it but i gave it a benefit of doubt since I could not exactly tell what was wrong with it. Right from here in Rochester, this truck was intermittently jerking. So, I made it to NYC which was my destination. On my way back with my sister who accompanied me on the trip, the weird sound of the engine became more worrisome and increasing. When we got to Pennsylvania, it became clear that this truck cannot make it further because at this point, the cracking sound became more intense. So, I pulled over and as son I did that, the truck was engulfed with smoke that came from the front. I actually thought the truck was on fire already but thank goodness, the smoke cleared away and there was no fire. At this time, it was 2am in the morning. We were out in the rain because of the smoke on a very lonely and dark road and I had to call 911 who came to our rescue. It was a very scary moment for both of us. This is the worst travel experience in my entire life.

Ejikeme N. 
Rating:
5.0

Customer did not leave a comment.

PAULR K. 
Rating:
5.0

Positive comments. Your customer service rep was very helpful and knowledgeable

Caesar C. 
Rating:
2.0

You need to hire more experienced people who won't damage property 2 out of 5 people you sent didn't work smart 3 guys in other crew were organized and worked safely so no damaged to my home and furniture the crew leader Cedric was a great help getting the job done I will not recommend your service to anyone we did have damage and who ever called about it blamed me your people did the damage but this manager seems to think it's our fault Again another poor move on your companies part

STEPHENJAMES S. 
Rating:
5.0

Everything was great but I really liked I was able to do the check in on line so it really made the process very quick when I went to pick up the truck!

Gary H. 
Rating:
5.0

This location rented me a freshly cleaned vehicle, which was ready the second I walked in. Pick up and drop off was easy, the staff were friendly, and my bill was exactly as the estimate had shown. I wound up having them top off the tank for me, as the closest gas station was not open. I was very happy with my experience here!

Kathleen N. 
Rating:
5.0

I have used this location for a very long time and I always get a great move. They have a good track record. Great job 👏

GERALD D. 
Rating:
5.0

Customer did not leave a comment.

YURIY D. 
Rating:
5.0

Good experience with trailer rental would go back if I need another trailer for sure. Price was good

PHILIPHAROLD JR B. 
Rating:
4.0

I would have scored and excellent, but my first reservation did not go well. Person that took it said I was all set for 9am the previous week and there were no trucks. When I went to confirm with the scheduler she fixed for the following week. I was lucky I had an additional week to work with.

CHRISTOPHERN R. 
Rating:
3.0

Ramp was broken on truck, made it very difficult to load/unload. The movers I hired had to waste time trying to get it off the tracks as it was stuck half in half out of the truck.

Sherrie T. 
Rating:
4.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
2.0

I`m discussed ,a true trip to HELL with my partner next to me,I`ll never rent a UHell Truck anymore,and I`m telling everyone on face book ,and other sites about my bad experience so they can shared with the rest of the word.To improve a better service for the customers have the trucks inspected before you rented.

FRANKM G. 
Rating:
5.0

A little expensive but otherwise a ok.

JAMESKARL C. 
Rating:
5.0

Customer did not leave a comment.

Ramon R. 
Rating:
4.0

Customer did not leave a comment.

PAUL STEVEN R.  |  Overall Experience 
Rating:
5.0

I was charged for 4 gallons of gas, that according to my contract I only needed to put in 5-6 gallons of gas. Not happy

CHARLESMATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

REBECCALYNN W. 
Rating:
5.0

Customer did not leave a comment.

Douglas A. 
Rating:
5.0

Customer did not leave a comment.

CE M. 
Rating:
5.0

Customer did not leave a comment.

DAVIDR W. 
Rating:
5.0

Drop off was easy

Tony B. 
Rating:
5.0

Hire some more people to answer the phones I was on the phone for 25 minutes I ended up using the website but I still had to call and make sure I did it right because I'm not good at computers

KATHRYNA M. 
Rating:
5.0

Excellent customer service!

THOMASF V. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
4.0

Customer did not leave a comment.

KERRYDAVID K. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

The trailer had bad bearings and the brakes didn't work til the last minute, causing the trailer to "slam" the truck

ANDREWD C. 
Rating:
4.0

While the team at this location did the best they could to help me, I cannot recommend Uhaul as a whole. I was called the day before my reserved day to.be told they had no truck. Then when I called 20 minutes before my newly scheduled time, I was told by someone from the call center that the truck was available, only to show up and wait for almost an hour because the truck had not been returned. I will definitely be looking at other companies the next time I need to rent a truck

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

ROBERTVINCENT M. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

marcia C. 
Rating:
5.0

Customer did not leave a comment.

Philip L. 
Rating:
5.0

Customer did not leave a comment.

Ricky R. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJAMES M. 
Rating:
5.0

Jeff really took care of of me with my truck change Thanks -Chuck

CHARLESMATTHEW G. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

EARLBATES III R. 
Rating:
5.0

One of the tires on the trailer had some bald marks.

JONATHAN PAUL B. 
Rating:
5.0

Great Job as usual.

BRUCEHOWARD F. 
Rating:
5.0

Customer did not leave a comment.

MARKT K. 
Rating:
5.0

Customer did not leave a comment.

shahama T. 
Rating:
3.0

I had ordered and paid for my hitch 1 month in advance. Upon arrival to the facility with my vehicle, I was told the part was not delivered. The representative I dealt with located another hitch from the area, but that took 4 hrs longer than what should have been done in the 1st place. I had to travel to this location 4 times that day on the other side of the city from where I live to get this installed. The representative told me that the U-Haul closest to me does install hitches (Irondequoit location), but your website did not allow me to choose that location. Your company is a mess. #1 Get the website information current. #2 If parts are not delivered on-time have the courtesy to send an email, or make arrangements in advance to get the parts from other locations so your customers are not put out. #3 Poor planning and communication on your part places the customer-facing employees in bad situations and causes them undue stress that can be alleviated by better planning and communication on your part. I really should get a partial refund for losing work time and for the aggravation this caused when all of it should have been avoided.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

DIANE V. 
Rating:
4.0

Customer did not leave a comment.

susan n.  |  Overall Experience 
Rating:
4.0

Staff was extremely helpful, even though short-staffed. Facility door was missing hold-open leg; drinking fountain was not working; bathroom door hinges loose, making it hard to use

PAUL STEVEN R.  |  First Impressions 
Rating:
2.0

While calling the location the phone just rings, then a customer service representative from a call center can't provide, change or update your info they can only take payment..they do not have an email address on file and we are told because Uhaul has 3 different computer systems..customer service via telephone is a tragedy..staff at the location did not enter correct info, initially , but very helpful otherwise

Lucretia S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Deborah J.  |  First Impressions 
Rating:
5.0

Excellent service and friendly!

Jean D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terrence M.  |  First Impressions 
Rating:
5.0

The employee who was working was getting ready to leave for the night, but went out of his way to help me access my unit that I signed up for online. He was so helpful and wonderful and saved me a lot of frustration.

Courtney D.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Ashley G.  |  First Impressions 
No reviews have been submitted for this location.

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