Customer Reviews for U-Haul Moving & Storage of Greece

6,087 comentarios

1661 Long Pond Rd   Greece, NY 14626
(@ Ridgeway Ave)

(585) 227-4520

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(585) 227-4520

1661 Long Pond Rd
Greece, NY 14626
(@ Ridgeway Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

KARENMARIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

james S. 
Clasificación:
5.0

Staff was very helpful and courteous.

DEBORAHB H. 
Clasificación:
5.0

I don't remember the representatives name, but he was working this day, by himself! He was excellent and still remained friendly. ¡Gracias!

PETER R. 
Clasificación:
5.0

I was never able to reach the location at Long Pond Road by phone. I would dial their number, then be transferred every time to a headquarters number. I believe it would be helpful if the workers at the Long Pond location carried a phone with them that they could answer, so direct calls to their store would not be transferred to headquarters. I had questions related to the locations policy, hours, etc.

KIRBY T. 
Clasificación:
1.0

Upon arrival there was no way to enter parking lot I had to park across the street. I then proceeded to enter building which also was very dangerous and hard. The employee was very angry and frustrated. The equipment was horrible. 2 wheel drive for the price we pay is rediculous. And I was charge an extra fee I will be calling later the worst experience I've ever

Felicita L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah J.  |  Overall Experience 
Clasificación:
5.0

Employees very friendly and helpful. Pick up and drop off quick and easy.

STEVENJAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULRAYMOND JR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet R. 
Clasificación:
5.0

So expensive, but the best alternative to having your own trailer. My quote was around 469$ and I ended up spending about 500$ non negotiable as far as how long they give you. it took me 2 days to get there. I didn't need it for 5 but I paid for all 5 because that's what they felt was a safe amount of time. I was able to very conveniently drop it off at the location, or any uhaul location which was nice. Everyone was friendly, helpful and, efficient. Answered all my questions.

CARMENRAYANNE V. 
Clasificación:
5.0

The uhaul rep was excellent, and gave us a couple of hauling hints for our drive.

Patrick M. 
Clasificación:
4.0

The Greece NY Uhaul employees were helpful in helping me navigate the check in process on line before picking up my rental.

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBINELIZABETH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANL A. 
Clasificación:
1.0

We thought we were going to get killed When it rained out. Jeff Guthrie sent us with bald tires from New York to Florida. Sent a $100 refund, which I'm trying to refuse. looks like you need it more than us. Thank you for valuing our lives and everybody else on the road at a $100

john Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSHUAM V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESIRAEM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANAN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeanette K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDMATTHEW H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Deborah J. 
Clasificación:
5.0

The online/mobile checkin didn't work at all. I had a reservation for 8:30AM pickup. The website said my Pickup wasn't until 9AM, the app said it wasn't until 10AM. Thank goodness there were a few guys working on New Years Day or we would not have been able to move.

AMYJ P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAELA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sondra C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHYDAVID T. 
Clasificación:
5.0

Quick and easy access and return. Great location.

Lynda L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis O. 
Clasificación:
5.0

My experience was fast and friendly. The equipment was clean and well maintained staff was very helpful.

LAMAR C. 
Clasificación:
5.0

Fairly quick service at drop off.

Cassandra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

So clean. Well lite. Nice and bright at night so you feel safe. Store neat and organized. Staff is outstanding. So very helpful, polite and well informed. Can't say enough good things about the entire business.

WENDYM O. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTONIO V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

CESAR I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew R. 
Clasificación:
1.0

Truck broke down. Battery nut was stripped and therefore loose. Road service said it was the third time jumping the truck in that past few weeks. So they knew about this and never fixed it. I sat there for 2 hours. Not very pleased. Also the breaks pulsated until you were under 20 mph.

CHARLESJAMES M. 
Clasificación:
1.0

El cliente no dejó un comentario.

GRETCHEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard S. 
Clasificación:
5.0

Best U-Haul location I ever dealt with!!

Rod F. 
Clasificación:
5.0

The person that helped me was fantastic and fast and Thorough thank you again.

Annette C. 
Clasificación:
5.0

Staff was super friendly and helpful despite being very busy. Easy to arrange online.

JEFFREYALLAN S. 
Clasificación:
5.0

The customer service technician that greeted us first thing in the morning was knowledgeable, attentive, and thoroughly professional. His skillset with the equipment was right on target. Sounds like his expertise goes beyond the sales floor and into the technical aspect of the equipment there and as such, being multi-tasking, should get a raise!

KEITH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence K. 
Clasificación:
1.0

When we pulled in the guy out side asked us for weed we waited 25 minutes to get a vehicle which we understand places are short staffed but upon drop off the guy that checked us out was very rude we proceeded to buy a dollie which we seen a sign hanging for $59.95 which caught our attention that's why we wanted to buy it it rang up for $69.95 so we brought it to his attention and he said no way we are already getting a deal and the sign is old and he didn't care what the sign said which was hanging up inside the store and still charged us more he was very rude to be in customer care

CARRIEDEBRA C. 
Clasificación:
5.0

The experience scheduling was far from perfect we were expected to drive a 2hour round trip to pick up trailer when we had booked near home the location we ended up finally getting a trailer was very helpful in getting us a what we needed not happy with on line booking and the fact you allow things to be booked at a location that doesn't even have the product you are booking

ROBERTJ N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan C. 
Clasificación:
5.0

Thanks for having everything I needed to make my move a positive one. The employees were a big help and helpful. ¡Gracias!

MICHAELL E. 
Clasificación:
5.0

Please fix the app on Android. It will not allow to upload any photos upon returning the rental equipment.

EFRAIN F. 
Clasificación:
3.0

El cliente no dejó un comentario.

RYLEYTIER STONE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles G. 
Clasificación:
5.0

Good customer service

SANTIAGO JR M. 
Clasificación:
1.0

El cliente no dejó un comentario.

IRISNEREIDA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASONMICHAEL D. 
Clasificación:
4.0

manger is pleasent and easy to work with 7am after long weekend proved very busy however they wisked my rental through very quickly!

PHILIPD P. 
Clasificación:
5.0

Staff is very knowledgeable and friendly

Scott B. 
Clasificación:
5.0

Very helpful and friendly! Will definitely use this location again

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolena L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve D. 
Clasificación:
5.0

Please make improvements on the photo upload on the mobile app. I was unable to upload a photo when returning the rental equipment at the drop off location.

EFRAIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiara f.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Emma K. 
Clasificación:
5.0

Mirror on truck was not aligned. Cannot be moved by self as requires tools to rotate.... annoying and dangerous

JOSEPHALAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hiram J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISDAVID N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALDINEM T. 
Clasificación:
4.0

Could not pick up trailer until late in the day. My preference time was ignored.

THOMASL W. 
Clasificación:
5.0

Jeff and his team do a great job !!!!

charles G. 
Clasificación:
5.0

Gentleman behind the counter was extremely helpful during a stressful time. Made the whole check in/check out process go smoothly. Showroom was extremely clean and organized. Overall, very satisfied with my rental experience.

STEFAND F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELW V. 
Clasificación:
5.0

Shame on the last borrowers for not sweeping out the trailer. I picked up a threw away debris that was left in the trailer. Staff member was very nice and helpful.

SHARONM D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon C.  |  Overall Experience 
Clasificación:
1.0

Not rip people off by $100.00

MICHELAFRANCES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSANS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNM W. 
Clasificación:
5.0

Chris went above and beyond for me today. He told me that my vehicle had a flat and provided all the service he could to help me out. He was the only person working to store, but managed to help all of the other customers as well as help me not only with the installation of the hitch, but with the unexpected flat tire. He was so helpful and professional. Can't say enough good things about Chris.

JOE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHERI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen J. 
Clasificación:
3.0

Over charge me

Theresa G. 
Clasificación:
4.0

Need more people working on the weekends.

JEFFREYD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTALAN M. 
Clasificación:
5.0

My rental was quick and easy. Just what I needed!

PHILIPHAROLD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNALLEN K. 
Clasificación:
5.0

The truck was junk. No window handle, broken side view mirror, smelled of smoke, driver seat falling apart and dirty everywhere. You need better equipement if you want my business again.

Robert P. 
Clasificación:
5.0

I have rented a truck here a couple times in the last few month and have been here to buy boxes multiple times, since we are in the process of opening a business. The service has always been above and beyond my expectations and we will be returning to U-haul in the near future.

SUSANELAINE Z. 
Clasificación:
2.0

Don't rent out dirty, unsafe trucks that are empty on gas when you pick them up.

Patricia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSERAMON H. 
Clasificación:
5.0

This location has always had GREAT customer service. The man that checked us in was GREAT. UHAUL sucked cuz they had an issues with their computer systems and the check-in put us BEHIND schedule 1 hour.

Alfred F. 
Clasificación:
5.0

Everything was grate . very friendly stuff very helpful and fast in and out .

WILLIEP J. 
Clasificación:
5.0

El cliente no dejó un comentario.

C.J. B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert O. 
Clasificación:
1.0

U-haul as a company should be ashamed of themselves from the booking to the pick up and their lack of trying to compensate for their failures. U-haul has no respect for their customers or their customers time. The booking process was a game of bait & switch.Quoted a price and 5 minutes later when actually purchasing the rental, price was $230 higher than quoted.Even standing in the store with a cheap quote on my phone the guy says his computer shows a higher price and we had to use what his computer quoted. We reserved a 26' truck, arrived to get it and were told to come back in 3 days to get it. Meanwhile our household goods are all packed and we have movers lined up to help us load and hotel reservations booked. If we waited 3 days all of that would need to be cancelled at the last minute, some of which is non refundable. We were offered a 20' truck which did not hold all of our stuff. The only “compensation” u-haul offered was an extra day for free, a $40 savings. We did not want or need the useless extra day. In fact we returned the 20' 2 days early. We now have to rent another truck to complete our move from NY to SC because of U-hauls incompetency. They also claim there is a $50 guarantee if they don't have the equipment ready for you….still waiting on that. You can bet I've been charged for that 20 footer but no $50 refund is found. I thought uhaul would be better than this, I went with them even though Penske was cheaper. Be advised, look elsewhere!

Edward M. 
Clasificación:
5.0

Nothing. Very professional and efficient!

EDWARDJ B. 
Clasificación:
5.0

Keep up the good work!

Raul S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Peter P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Deborah J. 
Clasificación:
3.0

Some of the equipment I reserved online was not available. Some of the moving supplies I purchased online to pick up in store was not given to me, so I had to go back to the store the day of the move to pick up the plastic covers because of the rain. The equipment that wasn't available wasn't the service person's fault, but the system shouldn't allow me to reserve what's not available.

Lael D. 
Clasificación:
5.0

Nada

Ryan S. 
Clasificación:
4.0

everything was clean staff was friendly very prompt easy to pick up and drop off

MARY K. 
Clasificación:
5.0

Great experience at this Uhaul location. Staff was knowledgeable, helpful and good to work with. ¡Gracias!

Tony C.  |  Overall Experience 
Clasificación:
5.0

Great experience

Tony C.  |  First Impressions 
Clasificación:
2.0

While calling the location the phone just rings, then a customer service representative from a call center can't provide, change or update your info they can only take payment..they do not have an email address on file and we are told because Uhaul has 3 different computer systems..customer service via telephone is a tragedy..staff at the location did not enter correct info, initially , but very helpful otherwise

Lucretia S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Deborah J.  |  First Impressions 
Clasificación:
5.0

The employee who was working was getting ready to leave for the night, but went out of his way to help me access my unit that I signed up for online. He was so helpful and wonderful and saved me a lot of frustration.

Courtney D.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley G.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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