Customer Reviews for U-Haul Moving & Storage of Greece

7,097 reviews

1661 Long Pond Rd   Greece, NY 14626
(@ Ridgeway Ave)

(585) 227-4520

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(585) 227-4520

1661 Long Pond Rd
Greece, NY 14626
(@ Ridgeway Ave)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The agent told me that the gas gauge was at 1/2 but it was at the mark below that. I should of taken a picture to prove that so I didn't get charged $13.41. Other then that great service!

Brandy Villone 
Rating:
4.0

Customer did not leave a comment.

Guy DeLucia 
Rating:
5.0

n/a

Vernon Watty 
Rating:
5.0

Customer did not leave a comment.

PETER DAVITT 
Rating:
5.0

Customer did not leave a comment.

Kelly Gallagher 
Rating:
5.0

Needed the vehicle longer than anticipated and Uhaul was very good about it. Uhaul said just keep in touch with us and that's what we did.

Harry Coates II 
Rating:
5.0

Customer did not leave a comment.

Allen Ryan 
Rating:
5.0

Customer did not leave a comment.

Laura Gill 
Rating:
5.0

Even the return process was easy. Thank you U-haul!

Omar Chevalier 
Rating:
5.0

The installation went as promised and within the price quote.

Orissa Viza 
Rating:
5.0

Customer did not leave a comment.

Robert Gill 
Rating:
5.0

This was an excellent experience as in past rentals at this location. The website to reserve a vehicle was easy to use and the U-Haul employee was able to accommodate my request for a different type of vehicle when I arrived. The return process was just as smooth. Both employees made for a very easy and positive experience!

Mary Wagner 
Rating:
5.0

Customer did not leave a comment.

Michael Fadden 
Rating:
5.0

Great customer service

heiddy awais 
Rating:
5.0

Customer did not leave a comment.

Debbie Barlow 
Rating:
5.0

Customer did not leave a comment.

Guy Rossi 
Rating:
5.0

Staff was very friendly.

Mary Ann Uhrenholdt 
Rating:
5.0

The whole experience was great and the guy at the location I dealt with was very helpful although I can’t remember his name he did a great job. Also reserving the truck on line was very easy!

Gary Huether 
Rating:
4.0

Customer did not leave a comment.

kevin mitchell 
Rating:
5.0

Easy peasey

Joseph Landolfi 
Rating:
5.0

Customer did not leave a comment.

STEPHANIEMAY ABEL 
Rating:
5.0

Customer did not leave a comment.

Sharon Babij 
Rating:
5.0

Customer did not leave a comment.

James Andre 
Rating:
5.0

Customer did not leave a comment.

Christina Linehan 
Rating:
5.0

Nothing thanks

thomas bates 
Rating:
5.0

Customer did not leave a comment.

Aimee CARPENTER 
Rating:
4.0

nothing for me

Tina Hill 
Rating:
3.0

Customer did not leave a comment.

McKayla OConnor 
Rating:
5.0

Customer did not leave a comment.

Sidak Yntiso 
Rating:
5.0

Favorable experience!

Roger Welch Sr 
Rating:
5.0

Clean track and spray some lubricant on the box overhead door, was hard to close

Rich Perriello 
Rating:
5.0

Customer did not leave a comment.

Thomas Rauber 
Rating:
5.0

I thought the truck was in good operating condition but driving it seemed like the transmission was slipping. It didn't go through all the gears during transition from stop to full speed. I did report it.

Marian Tuchrello 
Rating:
1.0

The truck smelled like smoke so bad it make me sick the windows were so dirty I could barely see out of them the dash was covered in some rock hard goo the floor was sticky the manager was vary rude was talking vary bad about his employees and was swearing on the phone to other customers!

Joachium Digioia 
Rating:
3.0

The response time for a service agent upon my return definitely needs improvement. The cleanliness of my equipment was terrible. I was afraid to touch the cup holders, and the windows and mirrors needed cleaning to the point it wasn’t safe to operate the vehicle. I believe that a simple power washer station on premises would help with customer satisfaction.

David Plant 
Rating:
5.0

Customer did not leave a comment.

Steve Lewandowski 
Rating:
4.0

Great service

Linda Savage 
Rating:
5.0

Gentleman that took care of me was courteous and professional!

Colin Arthur 
Rating:
3.0

Store ws well stocked with accesories. I was dissapointed when I drove away to find the fuel gauge telling me I had 7 miles to E. The weather was terrible and the store was short handed due to the weather. The clerk did make it right when I called to inform her that there was little fuel in the truck.

DENNIS SCIBETTA 
Rating:
4.0

Customer did not leave a comment.

Anisah Harvey 
Rating:
5.0

Customer did not leave a comment.

Kelly Gallagher 
Rating:
5.0

Great job, great staff!

Dale Barton 
Rating:
5.0

Everything went so smooth. Couldn’t have had a better experience!

Doreen Territo 
Rating:
4.0

Staff was friendly and professional.

Gentrit Ajazi 
Rating:
5.0

Customer did not leave a comment.

Kevin Griffin 
Rating:
5.0

Customer did not leave a comment.

Jennifer Meisner 
Rating:
5.0

Fast and easy!

Mateakka Wilson 
Rating:
5.0

The wheel of the vehicle was a bit shaky and it was difficult to move the seat up. The staff were so helpful and kind. The facility was jam packed with product making it not conducive to walk through.

Alexandria Scheible 
Rating:
4.0

Customer did not leave a comment.

Timothy Rogers 
Rating:
4.0

Customer did not leave a comment.

Richard DiPonzio 
Rating:
5.0

Very friendly workers:)

JEFFREY S THOMPSON 
Rating:
4.0

Customer did not leave a comment.

Frank Krieger 
Rating:
5.0

Customer did not leave a comment.

Dave or Debbie Babb 
Rating:
5.0

Customer did not leave a comment.

CARIDAD CONCEPCION 
Rating:
5.0

Customer did not leave a comment.

Kathy Olmstead 
Rating:
5.0

Don't change a thing. Staff is very professional. Outstanding communication! Store is clean and organized. I will definitely be returning in the near future. Thanks!

Carla Prescott 
Rating:
4.0

Customer did not leave a comment.

Candice Bonfiglio 
Rating:
5.0

Customer did not leave a comment.

Sylvia Rivera 
Rating:
3.0

Not very friendly dropping off the truck and trailer but professional enough.

Robert Richmond 
Rating:
5.0

Great customer service prompt service friendly environment

Marvin Ashford 
Rating:
5.0

Customer did not leave a comment.

Charles Parsons 
Rating:
4.0

I have rented many trailers from uhaul never had a bad experience with equipment until this one. Right brake and turn signal didn’t work. Employee tested the trailer and it was the trailer light. They did not have a light to replace it so I had to take it with no right brake or turn. Checked my tow vehicle and that was fine putting out signal. The brakes on the trailer did nearly nothing unlike all the other trailers. Rented many trailers from uhaul and they all have been awesome. Driving home with a car on the back and trailer brakes not doing anything was sketchy and that nighttime with no brake light or turn signal was as well.

Kyle Smith 
Rating:
5.0

Customer did not leave a comment.

Lori Frankunas 
Rating:
5.0

Everything was very easy and the staff were great. It was a fantastic experience. I would highly recommend.

Justin Trzcinski 
Rating:
5.0

It was a great experience! Thank you for making our move easier!

Cori Matuszak 
Rating:
5.0

Staff went out of their way to help in horrible weather! They are awesome!!!

Jason Navolio 
Rating:
5.0

Customer did not leave a comment.

Liza Burke  |  First Impressions 
Rating:
5.0

Good service.

Kevin McCarthy 
Rating:
4.0

Just make sure your storage units location is accessible to customers. We had to wait as it wasn’t plowed.

Kathy Hall 
Rating:
4.0

They get the details wrong but folks were very accomodating and resolved issues swiftly.

Martha Williams 
Rating:
3.0

I showed up on time the honored the price they quoted and the work was done very well and efficiently

Samuel DiMarzo 
Rating:
5.0

One of the best experiences I’ve ever had with U-Haul

Joyce Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Straub 
Rating:
4.0

I made a reservation with in a 24 hour period of the time that I needed the truck and it worked out fantastic. I couldn't have asked for it to go any more smoothly! I would definitely recommend!!!

Jason Earle 
Rating:
4.0

Customer did not leave a comment.

Barb Ruhlman 
Rating:
5.0

Customer did not leave a comment.

PETER DAVITT 
Rating:
4.0

My only complaint was that you were unable to install the hitch I bought from you for the price quoted online of $50. I pointed that out and you were unable to explain eligibility for the $50 rate but offered me a fee of $60. I needed it installed so I paid the $60, but online price was different than what you charged.

Larry Waterman 
Rating:
5.0

Customer did not leave a comment.

Chuck Cortese 
Rating:
5.0

Customer did not leave a comment.

LEO DRASS 
Rating:
5.0

Customer did not leave a comment.

MIRANDASUE WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Kim Flowers 
Rating:
5.0

Customer did not leave a comment.

Diamond Gibson 
Rating:
5.0

Customer did not leave a comment.

Gerard DeRomanis 
Rating:
5.0

The rental experience was excellent. The employee who helped me was amazing. Friendly and helpful. He knew exactly what I needed and was very efficient. Excellent customer service. However, your office equipment needs a little updating. It was slow.

Amy DeMetsenaere 
Rating:
1.0

El primer camión que obtuve con ustedes me lo dieron sin gasolina tuve que echarle yo lo cual eso no estuvo bien porque ofrecen un servicio en una cantidad de dinero y no es cierto es engañoso y en sima sin gasolina con una peste a caca de perro en el asiento detrás del que guiaba el camión y tengo foto de como me entregaron el camión esta primera vez fue malisimo el servicio y tuve que pagar 100 dolares y el segundo camión me lo entregaron si con gasolina y me ofrecieron el camino de 30 y me cobraron 51 dolares entonces para que ofrecen un precio cuando te cobran otro, alquile con esta compañía porque no tenía otra opción pero si me dieran a escoger o recomendar no lo haría otra vez. Gracias

OLGA TROCHE 
Rating:
5.0

Clerk was knowledgeable and helpful. Truck was clean and ready to go. Great experience. Nothing to do to improve.

Andrew Smith 
Rating:
5.0

Y'all were super helpful, informative and fast! So easy to work with!

lynette Stockie 
Rating:
5.0

Customer did not leave a comment.

Mark Spencer 
Rating:
5.0

Overall good experience!

Jason Earle 
Rating:
5.0

Customer did not leave a comment.

rose coppernall 
Rating:
3.0

Customer did not leave a comment.

FRANCIS S. 
Rating:
5.0

The group working there does a great job for me Every Friday I reserve a truck

michael gouveia 
Rating:
5.0

I wish that the U haul store’s gas price wasn’t as high so that there would be no economical need to stop at a local gas station to top off the tank. A little more, ok, but not $2 more per gallon.

David Hogeston 
Rating:
5.0

Customer did not leave a comment.

PETER DEVRIES 
Rating:
5.0

Customer did not leave a comment.

Grace Dinneen 
Rating:
5.0

Great overall experience

Glen Jeter 
Rating:
4.0

Customer did not leave a comment.

Glenn Thorne 
Rating:
5.0

Customer did not leave a comment.

David Dimarco 
Rating:
4.0

Customer did not leave a comment.

Thomas Lamb 
Rating:
5.0

Customer did not leave a comment.

Jasmine Johnson 
Rating:
3.0

Customer did not leave a comment.

Mike Ketchum 
Rating:
5.0

The service guy was working cleaning another vehicle when I arrived. He stopped to get the trailer checked in and complete the "paperwork". I was in and out very quickly. No issues at all.

Jim Whittemore 
Rating:
5.0

Customer did not leave a comment.

Nadlyn Kearney  |  Overall Experience 
Rating:
5.0

The woman her name started with. C and Mike were amazing. They were right on it and made my challenging situation right.

Nadlyn Kearney  |  Online Move In 
Rating:
5.0

The 2 gentlemen working Saturday & Sunday were Awesome very helpful

Gail Talbert-Penn  |  First Impressions 
Rating:
5.0

Great people. Offered a lot of help when you needed it.

Justin Hanna  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerome Wilson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maryanne Hollis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Drew Ortiz  |  Overall Experience 
Rating:
5.0

Great customer service, very nice and helpful!

Carly Morgan  |  First Impressions 
Rating:
5.0

Great place to have your things

Lequitta Soto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Jarboe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER GARRISON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Jarboe  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Deborah Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiara frazier  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandon Clark  |  Overall Experience 
Rating:
5.0

Great experience at this Uhaul location. Staff was knowledgeable, helpful and good to work with. Thanks!

Tony Catalano  |  Overall Experience 
Rating:
5.0

Great experience

Tony Catalano  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAUL STEVEN RADER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

susan nasso  |  Overall Experience 
Rating:
4.0

Staff was extremely helpful, even though short-staffed. Facility door was missing hold-open leg; drinking fountain was not working; bathroom door hinges loose, making it hard to use

PAUL STEVEN RADER  |  First Impressions 
Rating:
2.0

While calling the location the phone just rings, then a customer service representative from a call center can't provide, change or update your info they can only take payment..they do not have an email address on file and we are told because Uhaul has 3 different computer systems..customer service via telephone is a tragedy..staff at the location did not enter correct info, initially , but very helpful otherwise

Lucretia Sanders  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Deborah Johnson  |  First Impressions 
Rating:
5.0

Excellent service and friendly!

Jean Dailey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terrence Markette  |  First Impressions 
Rating:
5.0

The employee who was working was getting ready to leave for the night, but went out of his way to help me access my unit that I signed up for online. He was so helpful and wonderful and saved me a lot of frustration.

Courtney Dixon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANDY PRESTIGIACOMO  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ashley Gray  |  First Impressions 
Rating:
5.0

Good location, GREAT staff! Definitely would use again if I required storage.

Laurie Fessler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leo Sammon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leo Sammon  |  First Impressions 
Rating:
5.0

Good facility and staff.

PEARCE SLOAN  |  Overall Experience 
Rating:
5.0

Rental costs are a little on the high side for me right now!

Jodi Ciufo  |  Overall Experience 
Rating:
5.0

We were very satisfied with our storage unit and experience with U-haul.

leeanne weston  |  Overall Experience 
Rating:
4.0

The rental was fine. But your payment website is horrible. No matter when you log in to make payment, it states “Amount Due = $0.00” when I first saw this I assumed the first month was free.

DORSEY SHUBERT  |  Overall Experience 
Rating:
5.0

Knowledgeable and helpful clerk. Easy transaction. So far all is going splendidly.

Alan Shwachman  |  First Impressions 
Rating:
1.0

I moved out almost 2 weeks ago and the employee who was working never completed my “move out” in the system. This caused for my credit card to be charged another $130 although I had already relocated.

Renee Myrie  |  Overall Experience 
Rating:
5.0

Really great customer service!!

patricia blake  |  First Impressions 
Rating:
5.0

Staff was great, manager goes out of her way to help and is very sweet in helping in any way, I will miss seeing my uhaul friends monthly :)

Mary Yanik  |  Overall Experience 
Rating:
4.0

Thank you

Addie Washington  |  Overall Experience 
Rating:
5.0

Na

Amir Bahman Radnejad  |  Overall Experience 
Rating:
2.0

Checking out was a nightmare! As a military family we had to move before the military packed us up. Two months prior to vacating the storage unit I asked about how to check out and was told to just c

ANNE ROBERTSON  |  Overall Experience 
No reviews have been submitted for this location.

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