Customer Reviews for U-Haul Moving & Storage of Greece

5918 comentarios

1661 Long Pond Rd   Greece, NY 14626
(@ Ridgeway Ave)

(585) 227-4520

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(585) 227-4520

1661 Long Pond Rd
Greece, NY 14626
(@ Ridgeway Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Positive comments. Your customer service rep was very helpful and knowledgeable

Caesar C. 
Clasificación:
2.0

You need to hire more experienced people who won't damage property 2 out of 5 people you sent didn't work smart 3 guys in other crew were organized and worked safely so no damaged to my home and furniture the crew leader Cedric was a great help getting the job done I will not recommend your service to anyone we did have damage and who ever called about it blamed me your people did the damage but this manager seems to think it's our fault Again another poor move on your companies part

STEPHENJAMES S. 
Clasificación:
5.0

Everything was great but I really liked I was able to do the check in on line so it really made the process very quick when I went to pick up the truck!

Gary H. 
Clasificación:
5.0

This location rented me a freshly cleaned vehicle, which was ready the second I walked in. Pick up and drop off was easy, the staff were friendly, and my bill was exactly as the estimate had shown. I wound up having them top off the tank for me, as the closest gas station was not open. I was very happy with my experience here!

Kathleen N. 
Clasificación:
5.0

I have used this location for a very long time and I always get a great move. They have a good track record. Great job ðŸ'

GERALD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

YURIY D. 
Clasificación:
5.0

Good experience with trailer rental would go back if I need another trailer for sure. Price was good

PHILIPHAROLD JR B. 
Clasificación:
4.0

I would have scored and excellent, but my first reservation did not go well. Person that took it said I was all set for 9am the previous week and there were no trucks. When I went to confirm with the scheduler she fixed for the following week. I was lucky I had an additional week to work with.

CHRISTOPHERN R. 
Clasificación:
3.0

Ramp was broken on truck, made it very difficult to load/unload. The movers I hired had to waste time trying to get it off the tracks as it was stuck half in half out of the truck.

Sherrie T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW P. 
Clasificación:
2.0

I`m discussed ,a true trip to HELL with my partner next to me,I`ll never rent a UHell Truck anymore,and I`m telling everyone on face book ,and other sites about my bad experience so they can shared with the rest of the word.To improve a better service for the customers have the trucks inspected before you rented.

FRANKM G. 
Clasificación:
5.0

A little expensive but otherwise a ok.

JAMESKARL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon R. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL STEVEN R.  |  Overall Experience 
Clasificación:
5.0

I was charged for 4 gallons of gas, that according to my contract I only needed to put in 5-6 gallons of gas. Not happy

CHARLESMATTHEW G. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCALYNN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDR W. 
Clasificación:
5.0

Drop off was easy

Tony B. 
Clasificación:
5.0

Hire some more people to answer the phones I was on the phone for 25 minutes I ended up using the website but I still had to call and make sure I did it right because I'm not good at computers

KATHRYNA M. 
Clasificación:
5.0

Excellent customer service!

THOMASF V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter G. 
Clasificación:
4.0

El cliente no dejó un comentario.

KERRYDAVID K. 
Clasificación:
3.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
5.0

The trailer had bad bearings and the brakes didn't work til the last minute, causing the trailer to "slam" the truck

ANDREWD C. 
Clasificación:
4.0

While the team at this location did the best they could to help me, I cannot recommend Uhaul as a whole. I was called the day before my reserved day to.be told they had no truck. Then when I called 20 minutes before my newly scheduled time, I was told by someone from the call center that the truck was available, only to show up and wait for almost an hour because the truck had not been returned. I will definitely be looking at other companies the next time I need to rent a truck

Edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTVINCENT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

marcia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTJAMES M. 
Clasificación:
5.0

Jeff really took care of of me with my truck change Thanks -Chuck

CHARLESMATTHEW G. 
Clasificación:
4.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EARLBATES III R. 
Clasificación:
5.0

One of the tires on the trailer had some bald marks.

JONATHAN PAUL B. 
Clasificación:
5.0

Great Job as usual.

BRUCEHOWARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

shahama T. 
Clasificación:
3.0

I had ordered and paid for my hitch 1 month in advance. Upon arrival to the facility with my vehicle, I was told the part was not delivered. The representative I dealt with located another hitch from the area, but that took 4 hrs longer than what should have been done in the 1st place. I had to travel to this location 4 times that day on the other side of the city from where I live to get this installed. The representative told me that the U-Haul closest to me does install hitches (Irondequoit location), but your website did not allow me to choose that location. Your company is a mess. #1 Get the website information current. #2 If parts are not delivered on-time have the courtesy to send an email, or make arrangements in advance to get the parts from other locations so your customers are not put out. #3 Poor planning and communication on your part places the customer-facing employees in bad situations and causes them undue stress that can be alleviated by better planning and communication on your part. I really should get a partial refund for losing work time and for the aggravation this caused when all of it should have been avoided.

Steve D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE V. 
Clasificación:
4.0

El cliente no dejó un comentario.

susan n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DELORESANN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lyndsay W. 
Clasificación:
5.0

The staff was friendly and very helpful when it looked like I was renting to much so they helped to make sure I had what I needed and I did not have to over pay.

Heather D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn H. 
Clasificación:
5.0

Agent was very friendly and prompt both on take out and turn in

TREVORW E. 
Clasificación:
5.0

Customer service was awesome.

CURTISA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

carl S. 
Clasificación:
5.0

Smooth transaction!

chris V. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNERICHARD H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ray S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNEMARIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail H. 
Clasificación:
5.0

Everything went extremely well. The equipment was ready for pick up when expected and was very clean. Drop off was very quick with no issues.

GEORGEWILLIAM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANDYL E. 
Clasificación:
5.0

wash the windshield - it was covered in bugs

Steve G. 
Clasificación:
5.0

The best Uhaul location I've ever used. I will continue to use them and recommend them. They are courteous and knowledgeable. Keep up the good work.

CAMILLEANN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

LINDAJEAN G. 
Clasificación:
5.0

Nothing at all. Everything was done perfectly. Great customer satisfaction!

JAMESH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
5.0

Please have them clean the widows - when they disinfect the truck with the cleaner the windows are very dirty and slimy

charles G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDAMICHELLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEO M. 
Clasificación:
5.0

Overhead door was difficult to open.

Patrick B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINEE W. 
Clasificación:
4.0

Staff was extremely helpful, even though short-staffed. Facility door was missing hold-open leg; drinking fountain was not working; bathroom door hinges loose, making it hard to use

PAUL STEVEN R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

Helpful, kind and efficient.

Mary D. 
Clasificación:
5.0

employees were professional and very helpful

DAVIDRICHARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LENORALOTT P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theodore D. 
Clasificación:
5.0

nice track and nice worker

ali A. 
Clasificación:
5.0

I had a great experience. Everything was explained to me on my bill so there were no surprises. She explained the after hours return process as well. I would use this location again.

sherika M. 
Clasificación:
3.0

Your agents at store need to be a lil more friendly. They also need to be more informative w clients especially if first timers.

Irasema R. 
Clasificación:
3.0

El cliente no dejó un comentario.

MEGHANELIZABETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LILLIANAMARIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELADIANE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

Very disappointed with uhaul. We had to take a truck when we were guaranteed a van. Also we were guaranteed a storage space in West Seneca NY. When we got there they said we were on a waiting list. I will never use uhaul again and I will be sure to tell everyone I know not to use uhaul.

LEOJ III S. 
Clasificación:
5.0

Excellent Service. Staff was great! only problem the vehicle had a defective tail gate. It could not closed due to some defectiveness to the cable that controlls the tail gate. However, this didn't obstruct the use of the vehicle.

CARLTONEARL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
1.0

I'm filling up half tank gas before returning, They change $25 for gas

Cong H. 
Clasificación:
5.0

Serves was fast and friendly.

DAVIDRICHARD L. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHENETAA M. 
Clasificación:
5.0

Cust service rep very nice, knowledgeable

STEVENT B. 
Clasificación:
4.0

El cliente no dejó un comentario.

john M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

The equipment wasn't clean inside but I cleaned it but it was nice and smooth and I always rent U-Haul there yes I will recommend a friend..

Gloria R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

This location was great but it is 35 minutes from my home. The location that I wanted to rent from is 8 minutes away but didn't have the equipment I needed. It's disappointing that some arrangements couldn't be made to get the equipment to that location, especially when I booked it more than 3 weeks in advance.

Randall S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTSCOTT B. 
Clasificación:
3.0

The issue i have was not the personnel at long pond. I had a schedule pickup at east ridge road. Only when I got there did I learn “oh we had to move it to Long Pond”? I then had to travel to another location to pick this trailer up. I did receive a confirmation email the day before…perhaps the move was in there but it was the 3rd email since I made my reservation so I had no idea I was moved. there were no phone calls no special ‘warning' emails. Terrible

Frank G. 
Clasificación:
2.0

While calling the location the phone just rings, then a customer service representative from a call center can't provide, change or update your info they can only take payment..they do not have an email address on file and we are told because Uhaul has 3 different computer systems..customer service via telephone is a tragedy..staff at the location did not enter correct info, initially , but very helpful otherwise

Lucretia S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Deborah J.  |  First Impressions 
Clasificación:
5.0

Excellent service and friendly!

Jean D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

terrence M.  |  First Impressions 
Clasificación:
5.0

The employee who was working was getting ready to leave for the night, but went out of his way to help me access my unit that I signed up for online. He was so helpful and wonderful and saved me a lot of frustration.

Courtney D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDY P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley G.  |  First Impressions 
Clasificación:
5.0

Good location, GREAT staff! Definitely would use again if I required storage.

Laurie F.  |  Overall Experience 
Clasificación:
5.0

Really great customer service!!

patricia b.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    Propano

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