Excellent customer service. Answered all my questions. Smooth driving truck. Quick pick up and drop off. We'll be using uhaul againDAVID R.
U-Haul Moving & Storage of Great Falls
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.MICHAEL B.
Store manager was so helpful , and knowledgeable. I would absolutely recommend this facility and and staff with no hesitation. Thank you so much for smooth Move and storage recommended space as it worked out so seemingly perfect for us .Thomas M. | First Impressions
I used the app for easy pick up I still had to go inside for a key and the app didn't work well. The van blinker and brake light was out and the alignment was off.Dylan C.
Sam was the man!!SPENCER S. | First Impressions
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.Garrett A.
Customer did not leave a comment.Brianna R.
No comments needed... The guys at the shop were great ! Fast and efficient.ROBERT EMMETT B.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.Katelyn D. | First Impressions
Customer did not leave a comment.DEBBIE H.
Customer did not leave a comment.Jon N.
Cool staff and cool place to hang out at.Tony P. | Overall Experience
Customer did not leave a comment.Paul D. | Overall Experience
I have moved all over the West Coast and as far as Minn east, and have never been to a more spacious and well organized U-Haul rental! SUPER good use of this old department store buildingMark S.
Customer did not leave a comment.susette S.
Customer did not leave a comment.REECE G.
Another Sam at this location. Very pleasant. Quick and efficient which was appreciated in the cold weatherHeather M.
Equipment was in excellent condition. Very well maintained.JOSHUA V.
Staff were professional, available, welcoming and accommodating. This facility is new, clean, secure, spacious, well-lit, and all indoors for a very comfortable move in/move out experience. The indoor loading dock is extremely convenient, as are clean, new restrooms, and extra equipment as needed at no extra cost during loading/unloading. I highly recommend this facility in Great Falls, and will definitely use it again for any future indoor storage needs in the area.Kimberly C. | Overall Experience
Customer did not leave a comment.Jason H.
Great selection and location.GARETH JOHN S.
After I called the store and reserved my truck, I was notified that I could check in and pick up my van by just using my phone. So I put all the information that was requested and when I went to go pick up the truck I had to put in all my information again. That included a picture of myself a picture of the front and back of my drivers license. Then, I had to provide a secondary contact and that person had to answer the phone what's it could rent a truck. I ended up just scratching the whole process and went and checked in inside. That was another 20 minutes of my life I'll never get back. The gentleman was really helpful but the whole online thing was a total hassle. I wouldn't recommend that process to anyone.Daniel S.
Customer did not leave a comment.DALE W H.
Things were ok. Perhaps the agent who rented me the truck was a little tired...very scripted. When I brought the truck back, I greeted the employee with 'how are you doing today?' He replied 'terrible'. I minute later I asked why he was doing terrible? He said that his ex-wife's father had died... Still, things were ok. Thanks!Wade S.
Rep.was great....fast, no snags, easy in and out process.ROBERT EMMETT B.
Customer did not leave a comment.Donna H. | First Impressions
Charged bogus cleaning and damage fee of $400. I bought insurance so if there was damage should be covered but there wasn't any. Running a scam and I'm disputing charges.DENISE B.
Customer did not leave a comment.BILLY R.
I did not drive the truck. I hired movers.JERROD S.
Great place!Gary G.
Customer did not leave a comment.BRENT H.
Make sure the windshield wipers are in better condition. Also, make sure of the truck is in a cold environment it has anti freeze windshield wiper fluid inside. Nearly got in an accident because windshield froze over from fluid.MATTHEW K.
Not over charge your customers, and tell them they don't know what they are talking about when you have bank statements in front of them. One small uhaul I was charged 210$ bullshitMarina W.
I spent over an hour trying to return a trailer I rented. There was one clerk who spent 45 minutes renting a truck to another customer and 15 minutes reserving another for a different customer. Waiting for an hour to return a trailer is unacceptable. My time is worth more than that.to me.Nathan A.
Customer did not leave a comment.Matt B.
Exceptional employees!Jacqueline G.
Nothing really. Experience was fantastic overall. Seth was amazing- great at explaining, friendly, and professional. 10/10 would recommend to friends and family.JULIAN S H K.
Customer did not leave a comment.Orren R.
Customer did not leave a comment.DANIEL B.
Customer service was awesome.DAVID ALEN R.
Did't have to get out of the vehicle WOWervin M.
Customer did not leave a comment.Wesley M.
The great falls u-haul service couldn't have been better. Vegas u-haul was terrible to the point I think they should be charged with malpractice, but great falls I-haul was absolutely incredible.ANDREW JOSEPH S.
Customer did not leave a comment.DUANE T.
Customer did not leave a comment.Jeffrey N.
Customer did not leave a comment.RUSTY V.
Very check in person when I was doneJAN CHRISTINE M.
Customer did not leave a comment.Del H. | First Impressions
Not much. Travis,Seth,and Sam were very nice and professional. They got us our truck quickly and when I dropped off the truck I was done in mere minutes.JEREMIAH ADAM W.
Quick service. Even quicker check in process. Very satisfiedKari R.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.Kyle G.
There was only one worker and it took forever for them to assist each customer. He was through friendly and did his job well. If there was a self service portal to assist with the wait time might help. I should've reserved my vehicle rental ahead of time. I paid for it in the time I waited in line trying to get the vehicle.DACIAJO T.
Customer did not leave a comment.NEIL C.
The service was excellent.LAURIE P.
Customer did not leave a comment.Bruce H.
The facility was very customer friendly and provided great customer service and made sure my needs were met before I left the lot.Deborah D.
All good!Mike M.
Very fast service. Nice layout.Ryan B.
Customer did not leave a comment.Gabriel G.
the 24/7 remote pick up system does not work. when I went to pick up the U-Haul the verification of two additional people to verify my account was surprise that should've been him something that was communicated before I show up after hours to pick up the U-Haul. The fact that I got a text message after I am filling out the information from the company to verify who I was saying they would call me within a short time I never did receive a phone call from the head quarters that was stated in the text messag. I attempted to get into the vehicle , then I get a message saying my reservation has expired and they need to come back during buisness hours. the system was complete failureryan J.
Nothing, everything went perfectlyJohn S.
Have better trained staff and more during busy times as we waited over an hour.christopher M.
Location was fine equipment was great. Supervisor owner was very short not real nice and very much focus on what he had to get doneTeresa M.
Customer did not leave a comment.Tara T.
Customer did not leave a comment.JULIEDEE A.
Customer did not leave a comment.Donald M.
Happy, as always, with the equipment. The move helpers, not so much.Michael R.
Customer did not leave a comment.KENNETH C.
Customer did not leave a comment.Clint P.
made it easyBRENT H.
Customer did not leave a comment.Becky R.
Customer did not leave a comment.Cole R.
Megan Roos was extremely helpful and cheerful. She worked very hard to ensure that my case was completed timely and accurately and took all the work off of me. Her effort was very appreciated by me.Rory C.
Fuel tank was not full at the time of pick up. I put 20 miles on the vehicle and ended up putting over 5 gallons of fuel in. I would like to think uhaul vehicles get better than 4 miles per gallon.James C.
Customer did not leave a comment.JAMES WALDON C.
Customer did not leave a comment.David H.
Customer did not leave a comment.Paul H. | Overall Experience
Travis, the station manager was great!Larry B.
Customer did not leave a comment.MICHAEL D M.
Customer did not leave a comment.JEDRAH M.
Customer did not leave a comment.Larry B.
Great customer serviceAthenia C.
Customer did not leave a comment.AUSTIN RYAN A.
Customer did not leave a comment.Austin A.
Couldn't get the app to work at time of drop offDon W.
Customer did not leave a comment.Aubrey T. | Overall Experience
Customer did not leave a comment.Darren R.
Customer did not leave a comment.Nikko Rey T.
Customer did not leave a comment.jesse S.
Customer did not leave a comment.Aubrey T. | First Impressions
Customer did not leave a comment.Audrey B.
Reservations and access to the unit were convenient and the staff was extreamly helpful and friendly. We had a very difficult move and when everything else went wrong our experience at uhaul exceeded expectations.Jacob V. | Online Move In
I reserved a 8 foot box truck from the 1-800. Number and when I got there all they had was a 28 foot truck..it cost me a lot of extra gas to drive that large truck 2500 milesCurtis R.
The online check in did not work. We tried over and over. Finally we had to drop the keys in the box and pay the extra fee.Rhonda P.
Much better than the last time I used this location.Harold G.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.LEEZANN J.
If and went funding permits I'd suggest redoing the parking lot. Really beat up with lots of big and deep pot holes.Alex H.
Customer did not leave a comment.CHRISTOPHER B.
Very helpfulrobert R.
Customer did not leave a comment.Spencer M.
This was the second location I was referred to after the truck I reserved two weeks prior was not available. I initially reserved a 15' truck, and was told that this location had a 20' truck available. When I arrived, they had no idea about the situation. The only 20' truck they had was one with a broken headlight. At this point I am 3 hours later getting a truck than originally anticipated, which pushed back our move time. This was an incredibly frustrating experience. In their defense, the staff was friendly and respectful.Greg L.
The girl checking us in was pleasant and had no issues.Michael P.
Customer did not leave a comment.Dan W.
Everyone was very friendly and helpful. I would go back to that store again if I ever need to rent another u haulterri M.
The process of getting to the parking lot of the vehicle then being asked to submit multiple documents is absurd. If this could be done when checking in or initially renting, it would improve the process greatly.Michael S.
Customer did not leave a comment.Jerry S.
Customers should not be charged for the full 24 hours if they do not use it for the whole time.Angela M.
Customer did not leave a comment.ALISA H.
Customer did not leave a comment.Eric G. | Overall Experience
Travis was extremely helpful getting me into my new unitJerry V. | Overall Experience
Friendly, Polite, InformativeCraig M. | First Impressions
Best storage unit I've ever seen. Will recommend it to all my friends and family. If I ever need to use a storage unit again I will definitely be using yours. Excellent service!!!Kelly T. | Overall Experience
Thanks to TravisMike M. | First Impressions
Customer did not leave a comment.Kurt S. | First Impressions
Customer did not leave a comment.Richard M. | Overall Experience
Customer did not leave a comment.Kenneth S. | Overall Experience
Third time renting in a month and have had no issues. Everyone was very professional and helpful.Melissa E. | First Impressions
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