Customer Reviews for U-Haul Moving & Storage of Grand Prairie

964 comentarios

2455 Tarrant Rd   Grand Prairie, TX 75050
(I-30 & Hwy 161/George Bush)

(972) 988-3661

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 988-3661

2455 Tarrant Rd
Grand Prairie, TX 75050
(I-30 & Hwy 161/George Bush)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Trinity was kind and was great to work with. ¡Gracias!

Lori D. 
Clasificación:
3.0

Service representative was very polite and helpful but neglected to give us the dolly's we had requested

VIVIAN E. 
Clasificación:
5.0

Outside of the parking lot being full when it was time to return it after hours, no complaints

Leonard R. 
Clasificación:
4.0

Every thing was good except on return my gas gauge was showing as 1/2. From my view it showed 1/2. I put $15 in the tank at the station next door and still had to pay another $15. Just wasn't fair. I could have driven back next door and put $2 in the tank to have the perfect mark. I was too exhausted to go through all of that. Just seemed unfair

Barbara V. 
Clasificación:
5.0

Very knowledgeable and helpful. Well kept equipment. I was surprised at the year model. I thought it was six months old. Great location and people there.

Eric J. 
Clasificación:
5.0

Staff was very helpful and truck was nice and clean.

Wallace L. 
Clasificación:
5.0

This location was fantastic, but it was the 4th location we had been directed to by the reservation service on the morning of pickup. We had made the reservation for a location closest to home. That reservation was changed to another location where there was no one on duty, and there was no key in the drop box. Then we were called by customer service and told to go to a 3rd location where they were preparing a truck for us. We got there, and they knew nothing about the reservation and had nothing available. Then we got another call sending us to a 4th location. This one, in Grand Prairie, was great and the service was excellent, but this whole experience was extremely frustrating!

James D. 
Clasificación:
1.0

My reservation was not ready and I ended up having to drive to another location to get a truck close in size to what I reserved.

TERESA A. 
Clasificación:
3.0

El cliente no dejó un comentario.

james B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose A. 
Clasificación:
5.0

For many years UHaul have provided me a very courtesy, helpful, safe and professional environment. Even though I have closed one of my storage units there are two remaining due to their great customer and friendly service. I prefer to continue the use of UHaul storage facilities. Thanks for the great experience!!!!

Laverne M.  |  Overall Experience 
Clasificación:
5.0

Mr. White is the best. He make us feel so welcome

odanis S. 
Clasificación:
5.0

A+

RAFI C.  |  Overall Experience 
Clasificación:
2.0

I would of rated it higher but my first storage unit got broken into and a lot of my stuff was Stolen but the 2nd unit they gave me was pretty good

Theodis L.  |  Overall Experience 
Clasificación:
5.0

Staff was super friendly and helpful. Equipment was clean and ready to go.

william G. 
Clasificación:
5.0

Nice young lady helped me, hate moving but it was better with the van from U-Haul.

Victor M. 
Clasificación:
2.0

This was my worst experience ever and I've used U-Haul before. The service, equipment and staff are below PAR. Very disappointed with the service, equipment and personnel. The only side that was good was the man from roadside assistance. He was very cordial, prepared, friendly and knowledgeable!

Maria J G.  |  First Impressions 
Clasificación:
5.0

Very appreciated, thank you

Sidnetha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose H.  |  Overall Experience 
Clasificación:
5.0

Customer service was excellent thank you for your help

Meia B.  |  First Impressions 
Clasificación:
5.0

Amazing staff! They answered all of my questions and were super friendly! The facilities were clean from the office to the storage unit itself. I will definitely be referring friends if they are ever in need of a storage unit.

Breanna M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toya M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan d.  |  Overall Experience 
Clasificación:
5.0

Me encanto de verdad la atención fue excelente y todos sus servicios

Miriam D. 
Clasificación:
3.0

El cliente no dejó un comentario.

LATONYA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B.  |  Overall Experience 
Clasificación:
5.0

I haven’t moved anything in yet

Rachelle S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUNTAE C. 
Clasificación:
3.0

Manager at location was not very pleasant.

CALONDRA W. 
Clasificación:
5.0

Everyone was very nice an helpful

DAPHANE M. 
Clasificación:
5.0

His really nice great experience

Norma G.  |  First Impressions 
Clasificación:
1.0

There was an additional charge to my credit card for gas but the vehicle was returned with the appropriate amount of gas according to the contract.

ASHLEY A. 
Clasificación:
3.0

El cliente no dejó un comentario.

CAROLYN B. 
Clasificación:
1.0

Way too expensive

zev O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tania M.  |  Overall Experience 
Clasificación:
5.0

It was a good experience. I love it very much. Do not change anything. Thanks.

CLAUDEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDNA W.  |  Overall Experience 
Clasificación:
5.0

Great customer service, and the gentleman who helped me to return the van was very helpful. I will definitely will be back to rent another van.

Larhonda H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFERY T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Joshua J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary Z.  |  Overall Experience 
Clasificación:
5.0

Check the driver's door. It was hard to get it fully closed. Every time I got in, it was not fully closed. It was annoying and dangerous when driving having to open it to reclose.

Karen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTINA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY NICOLE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto G.  |  First Impressions 
Clasificación:
5.0

Get the people that rent the truck to help out and checking out the truck or the van the mileage and then turning on the truck to make it more helpful instead of sitting in the office sometimes

RAUL L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lawrance D.  |  Overall Experience 
Clasificación:
4.0

The storage was clean the people was friendly I will rent again in the future

STEWART L G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

A.J III C. 
Clasificación:
1.0

Uhaul was unorganized. The truck had little to no gas. I had to add gas's before I could use it the add gas before returning it and they STILL CHARGED me for not putting gas in the damn truck that was EMPTY when I got it. I was told to drop the truck off in one location (I did the SAME DAY OF RENTAL) yet a rude woman was calling my phone the first thing the next morning accusing me of stealing the raggedy and dirty truck!! I WILL NEVER EVER EVER use UHAUL again.

latonya G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna P. 
Clasificación:
5.0

Uhaul is the best company in the storage business in my opinion. Their staff is friendly and professional.i am a happy and very satisfied customer .they helped me through the whole process while I needed a truck to move my stuff and a secure storage rooms when I was buying the house. I will use them again in the future. Thanks.

CLAUDEL J.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for making my run it rental process easy.

Arielle W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JESSICA F. 
Clasificación:
5.0

We used this location because the second location failed to notify us that the truck we were going to rent was not turned in. They knew about this but failed to call us and we talked to them about picking up the rental later than the original time and did not inform us.. Poor, poor customer service at location on Texas Central Pkwy.

Robert P. 
Clasificación:
5.0

The gentleman that was there when I picked up was wonderful!!! I was having trouble with checking in on the app. He was super helpful! I had a similar experience dropping off! Excellent customer service!!

JENNA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

noel P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kandera J. 
Clasificación:
4.0

Additional signage as to where to self park return vehicle would be useful

Graham W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antonio D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon P. 
Clasificación:
5.0

Excelente

GEORGE T. 
Clasificación:
5.0

I was very satisfied with the service which was provided for me today at this Uhaul location.

ANGELO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah J.  |  First Impressions 
Clasificación:
5.0

Please don't go up on our rent.

Lisa S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

darriell w.  |  Overall Experience 
Clasificación:
5.0

The staff member was totally motivational and supportive…

Eric M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shauntae c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley P.  |  Online Move In 
Clasificación:
1.0

I dropped off the truck after hours and TOOK pictures before I left. Some how I get charged a cleaning fee even the truck was clean.

LINDA H. 
Clasificación:
5.0

Brea was an excellent help. Her took her time; she was very patient and understanding with my 71 year old mother. Thank you so very much Amanda Jolivette and Tashia Bates.

VICTORIA CREOLA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony I.  |  Overall Experience 
Clasificación:
5.0

I want to thank all the staff members of the uhaul storage facility in Grand Prairie texas where I live for a great experience I will never forget. they helped me move and provided me with the truck and storage that I needed to my new apartment. Thank you all and I am greatful for your help .

CLAUDEL J.  |  First Impressions 
Clasificación:
5.0

Truck made a revving noise and pulled a bit, roadside assistance was extremely helpful and came as fast as possible. Truck gave me no issues until final stop.

SUMMER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna Y. 
Clasificación:
5.0

I appreciate everything that U-Haul facility, 2455 W Tarrant Rd, has done to provide services to accommodate my needs. ¡Gracias!

john M.  |  Overall Experience 
Clasificación:
5.0

Ms. Debby was very polite and professional. I will continue to do business with this location.

Kymberlee B. 
Clasificación:
5.0

The staff member Debbie, was a very good help and a great personality, as well as thoroughly clarifying in the storage rental process..

Eric M.  |  First Impressions 
Clasificación:
5.0

Nothing.

Maria M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anaceli V.  |  First Impressions 
Clasificación:
5.0

The costumer service I received from the worker after 6pm was amazing. So genuine and kind. When she saw us looking and questioning if my personal tire was flat after using a nicely taken care of ten foot truck, she offered us the air filler they had at their facility. Great service !

Talisha S. 
Clasificación:
5.0

Thanks to Bri at the front counter she helped make my family's transition to Texas bearable. Great personal at this location

Lashonda E.  |  Overall Experience 
Clasificación:
5.0

Good job, thank you !

Chadrack L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason F. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICIA S.  |  Overall Experience 
Clasificación:
3.0

First person screwed me on mileage for round trip and fuel when if they told me I could save one way I would have do that, but she did not. The one way rental after returning the big truck was great...I spent hundreds more then I wanted due to the cost og the 20 rental. Felt ripped off but first attendent.

CHARLES V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elena C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON W. 
Clasificación:
5.0

when i originally made the reservation, i assumed it would be to one of the two locations closet to me, macarthur rd or main st, but once i went to the one on tarrant i was greeted and taken care of with such joy and pride in her work Bria, was one of the best CSR i have dealt with in and will be back to rent from her again

MAUREEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CUONG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leroya C. 
Clasificación:
4.0

I was charged and extra day just to extend my time by 2hrs. I did not receive equipment that I requested and paid for during my move which made it very inconvenient for me.

Jade N. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne E. 
Clasificación:
2.0

When I returned the vehicle, the whole conversation was less than 10 words. No hi, no welcome, no here's your receipt, no have a good day.

Aashish K. 
Clasificación:
1.0

Look at the reservation order and make sure that the equipment requested is with the truck for the customer!!!

RHONDA N. 
Clasificación:
4.0

My biggest problem with BOTH locations is that it was nearly impossible to call the location. It always forwarded to the national call center. This is a major inconvenience.

Joe N. 
Clasificación:
1.0

Application was down for mobile checkin - apparently system wide, but I didn't get a warning telling me until I arrived to pick up the truck. Then I stood outside in the TX heat waiting for someone to arrive in the office - approx 20 minutes before the manager arrived chewing on something so I guess she had just gotten back from lunch at 10:45 in the morning. Again, no sign, no warning that anyone was at lunch. Attempted calling… system down for maintenance. Once the manager arrived, we walked inside and she took a phone call from another customer that lasted a while because… THE SYSTEM WAS DOWN FOR MAINTENANCE and she had to enter everything by hand. Then it was my turn and you got it… even though I had done the online checkin, I had to do it again at the store, because the system was down for maintenance. Seriously, the worst experience ever with renting a moving truck. Luckily, the truck and the a/c worked.

Amanda M. 
Clasificación:
5.0

To be honest i had a horrible experience in el paso, yet the person who helped me in grand prairie was so good she made things so much better.

Crystal G.  |  Overall Experience 
Clasificación:
5.0

The desk woman, Brie, is absolutely phenomenal. She was helpful, compassionate, and very energetic. She made the entire experience easier, more efficient, and even kinda fun. She was a blessing to me and has remained a blessing as I've needed to access my unit.

Darbe W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ambra D. 
Clasificación:
5.0

Mrs. Smith was very professional, courteous and pleasant to interact with in conversation. I will enlist this location again in the future.

Kim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GWENDOLYN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis D.  |  Overall Experience 
Clasificación:
5.0

Kenny was very nice and friendly. She explained everything very well. Great customer service. I will recommend this location.

HAYDEE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALAN M. 
Clasificación:
1.0

Employee advised when I returned the truck no additional charges would be necessary. She advised we had a zero balance and gave us a receipt. Then later I checked my email and learned I was actually charged an additional day. I feel like this was definitely fraudulent.

LESIA DIANE H. 
Clasificación:
5.0

Great staff and very helpful.

shane b.  |  First Impressions 
Clasificación:
5.0

The young woman was very informative!

MISTY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin S.  |  Overall Experience 
Clasificación:
5.0

Never had an issue with facility or staff.

Julia C.  |  Overall Experience 
Clasificación:
5.0

Continue to provide exceptional service

RODNEY R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
4.0

El cliente no dejó un comentario.

terry J.  |  Overall Experience 
Clasificación:
5.0

I appreciate the professionalism and friendliness that was exhibited at this location. It's nice to receive this level of customer service. Gracias.

DIANA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Britney J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyronica M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

QUOVATRIS G.  |  First Impressions 
Clasificación:
3.0

I was over charged for the rental. I kept the truck for two days. I was made to pay for someone else rental when I was the driver for them when they didn't pay for everything before I could get my owe rental again despite the fact that they never had a problem with me in the past.

TARA ROBINETTE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

marlo m.  |  Overall Experience 
Clasificación:
5.0

The online reservations need to be explained to customers. I received the know how video after I tried to begin the reservation process. The experience at Tarrant Dr. location was excellent.

Ynette K. 
Clasificación:
5.0

This facility was the best!!! All employees where super nice and helpful. Very clean.

Monica B.  |  Overall Experience 
Clasificación:
5.0

It was far away from my house but very nice.

AFFRICA M. 
Clasificación:
5.0

The lady that helped was absolutely wonderful. For working on a holiday, to bring very busy she had the best customer service and very knowledgeable!

MALYNDA G. 
Clasificación:
5.0

Ms. Brea was excellent she represented the company well. Awesome personality and people skillsgreat experience, will be back again!! Keep up the good work.

CHARLOTTE L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Azmi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammie B.  |  First Impressions 
Clasificación:
4.0

Thought the facility was able to be accessed 24 hours

Comiya D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl S.  |  Overall Experience 
Clasificación:
1.0

The attendant never really helped me with the return process. She was on the phone the entire time.

Ira C. 
Clasificación:
4.0

Rep was professional but had bit of a Dry personality. She seemed impersonal but overall very informative and detailed.

Dawana W. 
Clasificación:
5.0

Keep up the good work

Joel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne E. 
Clasificación:
5.0

Thank You For 8 Year's

GEORGIA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia W.  |  First Impressions 
Clasificación:
5.0

Excellent staff . Very hellful and knowledgeable, went above and beyond .

MICHAEL G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lasonya B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CORINA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

darlene g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LACATTIE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetric B.  |  Overall Experience 
Clasificación:
5.0

Everything was great

PHILLIP L. 
Clasificación:
5.0

Nothing, keep up the great work you guy's do for people.

JANICE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon Z.  |  First Impressions 
Clasificación:
4.0

I liked it the short time I was there the staff was very friendly an talked to me which u don't get alit anymore with anyone making sure I was ok an had everything I needed an manager was awesome and thats another thing you don't find alit of managers that care about the customers

Jeanette e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrius G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B.  |  First Impressions 
Clasificación:
5.0

Online ordering and confirmation glitches horribly. Workers were kind and great customer service though so thank you for that :)

MEGAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Merissa P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl K.  |  First Impressions 
Clasificación:
3.0

I moved out three weeks ago,I only used your storage for one week

MARILYN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany D. 
Clasificación:
5.0

The lady was helpful an very nice an really knew everything she was doing and also had a interview an was multitasking which she did very well

Jeanette e.  |  First Impressions 
Clasificación:
5.0

The staff was great!

LAMONT W. 
Clasificación:
5.0

Well maintained, always clean and all staff were courteous and helpful. Great experience!

Ronald L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Atalyah Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre O.  |  First Impressions 
Clasificación:
5.0

Much better experience here than my previous experience in Metairie, LA.

Paul C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark O.  |  Overall Experience 
Clasificación:
1.0

I have never been treated as such an inconvenience by Debbie. She was minimal help when I needed to gain after hours access due to an expired card requiring two trips but when another employee saw how she treated me he went out of his way to help me (wish I remembered his name to provide kudo's). This caused me to move storage units to another company and when I was trying to finalize checkout her manager was on-site so I was treated as an inconvenience again making me wait for a long time beside my storage unit for final checkout. When I asked if she could dedicate time to work I need done..., she laughed hysterically in my face and never said another word. Extremely poor customer service by Debbie and recommend something be done before more customer have this type of experience.

scott f.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ceaser v.  |  Overall Experience 
Clasificación:
5.0

I feel my things are in a safe place.

LETICIA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle B.  |  First Impressions 
Clasificación:
5.0

Move in was very quick and easy everything was was very clean and well maintained and the two young ladies from my home state of Mississippi were awesome to meet and very courteous as we all are from the Hospitality state!! I will definitely return in the future if your services are ever needed again!!!

John M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

shantail s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

noel P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen A.  |  Overall Experience 
Clasificación:
5.0

Very good customer service from a lady name Debbie and Gabby. Both very professional and helpful.

Genaro B.  |  Overall Experience 
Clasificación:
1.0

Look you asked for my feedback well here it is....uhaul harassing family members and emergency contacts for payment is lunatic, loan sharks, and just wrong if it's your system it needs to be fixed! And the wording on your loan shark letters like if I was M.I.A for months not one phone call to me at all FOR 95 CENTS...STUPID! " PLEASE TELL C*****T*** to contact us as soon as possible" what tha heck! THANKS FOR SHOWING UHAULS PRACTICIEES BEFORE I WASTED ANYMORE MONEY THERE...AND THE RATS WERE MY REAL CONCERN, DENIAL ON THAT TOO ...IM AM HAPPY THOUGH WITH DEBY SHE APOLOGIZED AND REFUNDED MY AUGUST RENT SO I COULD RUN AWAY FROM THEIR, ALSO YOUR UNITS ARE OVERPRICED BIG TIME, I HAVE A UNIT RIGHT NOW FOR 129.00 10×25 × 18...

Christine T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Juanita W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LaKeisha L.  |  Overall Experience 
Clasificación:
3.0

Staff were extremely nice and helpful throughout my time renting. The only problem I had was when I moved there was evidence of rodents in the storage unit. And a few of my things were damaged.

Akira T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber J.  |  Overall Experience 
Clasificación:
5.0

The lady that checked me in and gave me my storage unit and showed me where it was located at was super helpful, friendly, kind and a pleasure to be around. She was great.

Cody Y.  |  First Impressions 
Clasificación:
3.0

In the first storage until we had at this location, when we went to get out stuff out of it to move into a new home, we found that many items had a strange white residue all over them. This white residue was extremely difficult to get off of some items and even ruined several expensive furniture pieces. We have no idea if some kind of pest control spray was sprayed directly on our items or what happened, but it even managed to get into some of the boxes. That unit was also not sealed well at all and when we went to move our items out of it only after a month of them being stored, most boxes were so damp that they were falling apart and our items in them were damp as well. We down sized to a much smaller unit for a few months after moving into our new home and that unit was much better and we did not have any of those same issues. However, a few days before moving out of it our bill was due which I paid. When we closed out the unit we were told that even though we paid for an entire month, we could not get any money back since we really only used it for a few days. So UHaul is getting paid an entire month for a unit that was only used a couple days into the billing cycle and can double their money by renting it out to somebody else since we closed the contract and are no longer using it. That's not good customer service and is taking advantage of people which is appalling, especially considering the times we are all going through right now with the pandemic. Keeping a customers money for an entire months worth of service when you are not providing a months worth of service is unethical and says a lot about how this company operates.

cassandra B.  |  Overall Experience 
Clasificación:
5.0

Very patient and understanding staff with military personnel who have intricate circumstances.

Brittney K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ISIDRO M.  |  Overall Experience 
Clasificación:
5.0

The kids that li paid you to unload my truck were awesome.

Michael H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ISIDRO M.  |  First Impressions 
Clasificación:
3.0

They were good up until I switched to a smaller unit and the original manager up and left without any notice and gave me false information

DANASHA L.  |  Overall Experience 
Clasificación:
5.0

Thank you for all you did for me and my family. I am soo grateful. You worked with us so many times and helped make a horrible experience a better one. You were a blessing to me.

Esther W.  |  Overall Experience 
Clasificación:
5.0

I had a great experience with my storage they were very nice all the time and I would send any to them and I would get another storage with them...

FELICIA S.  |  Overall Experience 
Clasificación:
4.0

I think you should have access to your storage unit after 10pm. For a few. For people who are moving to another location. For convenience.

Shulanda H.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for the great service

Angela O.  |  Overall Experience 
Clasificación:
4.0

Thanks for your service

Ahmed A.  |  Overall Experience 
Clasificación:
5.0

The man was really sweet and worked with what we needed I really appreciated him

Carissa A.  |  First Impressions 
Clasificación:
3.0

Good facility, great staff. A bit higher than other storage places for the same sizes.

Darmecia S.  |  Overall Experience 
Clasificación:
5.0

Mark was very nice and extremely helpful!!

shauntae c.  |  First Impressions 
Clasificación:
5.0

Great customer service one of the best

Rebecca d.  |  First Impressions 
Clasificación:
3.0

Only reason I would not recommend Uhaul storage in general is this is only storage I have ever had that charged for the whole month even if you didnt need it the whole month.

Dorothea W.  |  Overall Experience 
Clasificación:
1.0

The gates were rarely closed even late at night.

Nadalin A.  |  Overall Experience 
Clasificación:
5.0

It would have been nice to be reimbursed for part of my payment. I was forced by incompetent people to not do their job which caused me to go into 4 days into a new month and have to pay the whole mon

Christina T.  |  Overall Experience 
Clasificación:
5.0

No problems

mosses f.  |  Overall Experience 
Clasificación:
4.0

Great experience

Stefano V.  |  Overall Experience 
Clasificación:
5.0

satisfied with my experience with the Grand Prairie facility

GWENDOLYN S.  |  Overall Experience 
Clasificación:
5.0

All of the staff members were kind and helpful. Kathy & Paul Spencer made my experience great! They were understanding and considerate of my situation. Very nice people they treated me like family.

Denisha R.  |  Overall Experience 
Clasificación:
2.0

If I could do it over again, I would've moved ince my oak desk came up missing. 5 years and more having my things stored there, I came out with bed bugs and some of my items missing, NEVER again. Ever

FANNIE M.  |  Overall Experience 
Clasificación:
5.0

I felt appreciated and secure.

James S.  |  Overall Experience 
Clasificación:
4.0

Nice place, it was a nice couple of years.

Randolph S.  |  Overall Experience 
Clasificación:
5.0

I have always use this u haul place it’s clean and the customer service is excellent , the only problem was I went to unload my truck last night and the gates weren’t working.

Stacy T.  |  First Impressions 
Clasificación:
1.0

I would never attend to this one again

anna w.  |  First Impressions 
Clasificación:
5.0

Very good people and respectful

Paul M.  |  First Impressions 
Clasificación:
4.0

Very knowledgeable and thorough. Got me in and out as quickly as possible, very appreciated for I was in a hurry.

William W.  |  First Impressions 
Clasificación:
5.0

I loved it. And they were very helpful every time I needed something and needed help.

JACLYN B.  |  Overall Experience 
Clasificación:
5.0

Paul and Kathy are such great people. They have helped me with all my questions and concerns. I really appreciate all the help these two have given me. I feel comfortable storing my belongings here.

Gabriel G.  |  First Impressions 
Clasificación:
3.0

Our storage wasn’t cleaned when moved in and our check in was a challenge

Paulette L.  |  Overall Experience 
Clasificación:
5.0

No complaints

Sherry H.  |  Overall Experience 
Clasificación:
5.0

Super detailed, friendly, knowledgable and caring. Represented Uhaul extremely well!

Veronica M D.  |  First Impressions 
Clasificación:
5.0

I would use this facility if the situation arises

LOWELL T.  |  Overall Experience 
Clasificación:
1.0

Im sorry I have tell u that that manger attacked me on last Monday May 6 it really horrible manger which this place not good ! I not appreciate with them

Mindy T.  |  Overall Experience 
Clasificación:
5.0

N/C

Latasha T.  |  Overall Experience 
Clasificación:
5.0

I love this facility. The management here is super awesome. My husband and I still have 2 units here. This facility is well lit with security cameras. Prices are reasonable and the staff is fair.

LaToya K.  |  Overall Experience 
Clasificación:
5.0

great place for storage, moving trucks, and moving supplies. great staff

Paul S.  |  Overall Experience 
Clasificación:
5.0

Great customer service and willing to do beyond expectations.

Richard G.  |  First Impressions 
Clasificación:
5.0

The grounds were always clean. The staff is very friendly & most of all my belongings were safe from insects & rodents, which is very important to me.

STEPHANIE B.  |  Overall Experience 
Clasificación:
5.0

Friendly and efficient

Janice F.  |  First Impressions 
Clasificación:
5.0

Awesome experience so far!

Jamie T.  |  First Impressions 
Clasificación:
5.0

Everything is wonderful and easy here.

Randolph S.  |  Overall Experience 
Clasificación:
5.0

My only complaint would be the door to my storage was really hard to close, and there was quite a bit of water overflow into the unit from the rain but other than that it was great. Love the staff

Anthony R.  |  Overall Experience 
Clasificación:
5.0

Would continue using if we still had a need for storage

Ethan S.  |  Overall Experience 
Clasificación:
5.0

Great location and the Spencer's are so pleasant and helpful. Thank you very much !

Randolph S.  |  First Impressions 
Clasificación:
5.0

Kathy and Paul were extremely friendly, helpful and accommodating, despite the adversity of an uncooperative computer.

Nancy P.  |  First Impressions 
Clasificación:
5.0

Be careful of correct receipt submittal when closing accounts.

willie J.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly

Evelin A.  |  Overall Experience 
Clasificación:
4.0

Ninguno

anita a.  |  Overall Experience 
Clasificación:
5.0

I have been at this location for over3 years . Paul & Kathy were very professional and easy to work with. The units are clean and well maintained. I fully recommend this facility .

DANA M.  |  Overall Experience 
Clasificación:
5.0

Paul and Kathy are very friendly people who have an excellent attitude and go that extra mile to see that everything is going well, I would recommend them over and over again 🤗

Holly C.  |  Overall Experience 
Clasificación:
5.0

Great

willie J. | Reservación
Clasificación:
5.0

It was a very easy process to rent this storage unit. The facility is clean and well kept. The office staff were more than helpful and very easy to deal with. I am sure that I made the right decision.

Randolph S. | Reservación
Clasificación:
2.0

Poor customer service

Quida D. | Reservación
Clasificación:
5.0

Paul and Kathrine Spencer were always very helpful over the past 2 years I rented my unit.

Shelley C.  |  Overall Experience 
Clasificación:
1.0

The staff was very rude upon every encounter. Unprofessional and never helpful. Will never use this company again and I will tell everyone I know. So glad to be out of there.

Patricia V.  |  Overall Experience 
Clasificación:
4.0

Gracias.

BOBBY S.  |  Overall Experience 
Clasificación:
3.0

Access to get in sucked. No parking in the very short parking lot due to having uhaul rentals parked in front of limited parking space.

Renee C.  |  Overall Experience 
Clasificación:
5.0

Very satisfied with service received. Keep up the good work!

Andrew B. | Reservación
Clasificación:
5.0

Paul was a God sent angel....always helpful and friendly. Definitely made me feel comfortable and confident my belongings were safe. Thanks again for everything 

Alisha A.  |  Overall Experience 
Clasificación:
5.0

The costumer services it's great thank you very much

Erika M. | Reservación
Clasificación:
4.0

Their was oil on the floor that did not come up on cleaning so when I moved my stuff in I was given a large orange tarp at no charge to put on the floor so the oil would not absorb onto my items.

Julie K.  |  Overall Experience 
Clasificación:
5.0

Very friendly people

Myra V.  |  Overall Experience 
Clasificación:
4.0

Great

ROY J.  |  Overall Experience 
Clasificación:
2.0

The phone is not important. Knowledge of the cost was poor.

Diane M.  |  Overall Experience 
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