Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
William did great. If i could give him more than 5 stars i, most definitely would have.
Christopher M.
|
First Impressions
Clasificación:
5.0
The day was so hot and management kindly gave my family and I water! In times like these,this small act of kindness was not unnoticed! Thank you Uhaul for another excellent experience!
Christina W.
|
Overall Experience
Clasificación:
5.0
Stuff was great
Rashoid K.
Clasificación:
5.0
El cliente no dejó un comentario.
Meghann L.
|
Overall Experience
Clasificación:
5.0
Everything went great no delays no problem perfect
LARA K.
Clasificación:
5.0
Fue muy amable la señorita q me atendió fue rápido el proceso del contrato.
Rosio A.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Tituba M.
|
Overall Experience
Clasificación:
4.0
App was not useful at all. Took over five hours to get in contact with customer service to release the vehicle
Claudia W.
Clasificación:
5.0
Trinity was kind and was great to work with. ¡Gracias!
Lori D.
Clasificación:
3.0
Service representative was very polite and helpful but neglected to give us the dolly's we had requested
VIVIAN E.
Clasificación:
5.0
Outside of the parking lot being full when it was time to return it after hours, no complaints
Leonard R.
Clasificación:
4.0
Every thing was good except on return my gas gauge was showing as 1/2. From my view it showed 1/2. I put $15 in the tank at the station next door and still had to pay another $15. Just wasn't fair. I could have driven back next door and put $2 in the tank to have the perfect mark. I was too exhausted to go through all of that. Just seemed unfair
Barbara V.
Clasificación:
5.0
Very knowledgeable and helpful. Well kept equipment. I was surprised at the year model. I thought it was six months old. Great location and people there.
Eric J.
Clasificación:
5.0
Staff was very helpful and truck was nice and clean.
Wallace L.
Clasificación:
5.0
This location was fantastic, but it was the 4th location we had been directed to by the reservation service on the morning of pickup. We had made the reservation for a location closest to home. That reservation was changed to another location where there was no one on duty, and there was no key in the drop box. Then we were called by customer service and told to go to a 3rd location where they were preparing a truck for us. We got there, and they knew nothing about the reservation and had nothing available. Then we got another call sending us to a 4th location. This one, in Grand Prairie, was great and the service was excellent, but this whole experience was extremely frustrating!
James D.
Clasificación:
1.0
My reservation was not ready and I ended up having to drive to another location to get a truck close in size to what I reserved.
TERESA A.
Clasificación:
3.0
El cliente no dejó un comentario.
james B.
Clasificación:
5.0
El cliente no dejó un comentario.
jose A.
Clasificación:
5.0
For many years UHaul have provided me a very courtesy, helpful, safe and professional environment. Even though I have closed one of my storage units there are two remaining due to their great customer and friendly service. I prefer to continue the use of UHaul storage facilities. Thanks for the great experience!!!!
Laverne M.
|
Overall Experience
Clasificación:
5.0
Mr. White is the best. He make us feel so welcome
odanis S.
Clasificación:
5.0
A+
RAFI C.
|
Overall Experience
Clasificación:
2.0
I would of rated it higher but my first storage unit got broken into and a lot of my stuff was Stolen but the 2nd unit they gave me was pretty good
Theodis L.
|
Overall Experience
Clasificación:
5.0
Staff was super friendly and helpful. Equipment was clean and ready to go.
william G.
Clasificación:
5.0
Nice young lady helped me, hate moving but it was better with the van from U-Haul.
Victor M.
Clasificación:
2.0
This was my worst experience ever and I've used U-Haul before. The service, equipment and staff are below PAR. Very disappointed with the service, equipment and personnel. The only side that was good was the man from roadside assistance. He was very cordial, prepared, friendly and knowledgeable!
Maria J G.
|
First Impressions
Clasificación:
5.0
Very appreciated, thank you
Sidnetha C.
Clasificación:
5.0
El cliente no dejó un comentario.
jose H.
|
Overall Experience
Clasificación:
5.0
Customer service was excellent thank you for your help
Meia B.
|
First Impressions
Clasificación:
5.0
Amazing staff! They answered all of my questions and were super friendly! The facilities were clean from the office to the storage unit itself. I will definitely be referring friends if they are ever in need of a storage unit.
Breanna M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Vanessa S.
Clasificación:
5.0
El cliente no dejó un comentario.
Toya M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Juan d.
|
Overall Experience
Clasificación:
5.0
Me encanto de verdad la atención fue excelente y todos sus servicios
Miriam D.
Clasificación:
3.0
El cliente no dejó un comentario.
LATONYA R.
Clasificación:
4.0
El cliente no dejó un comentario.
Robert B.
|
Overall Experience
Clasificación:
5.0
I haven’t moved anything in yet
Rachelle S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Sarah G.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
SHAUNTAE C.
Clasificación:
3.0
Manager at location was not very pleasant.
CALONDRA W.
Clasificación:
5.0
Everyone was very nice an helpful
DAPHANE M.
Clasificación:
5.0
His really nice great experience
Norma G.
|
First Impressions
Clasificación:
1.0
There was an additional charge to my credit card for gas but the vehicle was returned with the appropriate amount of gas according to the contract.
ASHLEY A.
Clasificación:
3.0
El cliente no dejó un comentario.
CAROLYN B.
Clasificación:
1.0
Way too expensive
zev O.
Clasificación:
5.0
El cliente no dejó un comentario.
Tania M.
|
Overall Experience
Clasificación:
5.0
It was a good experience. I love it very much. Do not change anything. Thanks.
CLAUDEL J.
Clasificación:
5.0
El cliente no dejó un comentario.
EDNA W.
|
Overall Experience
Clasificación:
5.0
Great customer service, and the gentleman who helped me to return the van was very helpful. I will definitely will be back to rent another van.
Larhonda H.
Clasificación:
4.0
El cliente no dejó un comentario.
JEFFERY T.
Clasificación:
1.0
El cliente no dejó un comentario.
Joshua J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Zachary Z.
|
Overall Experience
Clasificación:
5.0
Check the driver's door. It was hard to get it fully closed. Every time I got in, it was not fully closed. It was annoying and dangerous when driving having to open it to reclose.
Karen A.
Clasificación:
5.0
El cliente no dejó un comentario.
MARTINA Z.
Clasificación:
5.0
El cliente no dejó un comentario.
TIFFANY NICOLE N.
Clasificación:
5.0
El cliente no dejó un comentario.
Suzanne E.
Clasificación:
5.0
El cliente no dejó un comentario.
Roberto G.
|
First Impressions
Clasificación:
5.0
Get the people that rent the truck to help out and checking out the truck or the van the mileage and then turning on the truck to make it more helpful instead of sitting in the office sometimes
RAUL L.
Clasificación:
3.0
El cliente no dejó un comentario.
Lawrance D.
|
Overall Experience
Clasificación:
4.0
The storage was clean the people was friendly I will rent again in the future
STEWART L G.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
A.J III C.
Clasificación:
1.0
Uhaul was unorganized. The truck had little to no gas. I had to add gas's before I could use it the add gas before returning it and they STILL CHARGED me for not putting gas in the damn truck that was EMPTY when I got it. I was told to drop the truck off in one location (I did the SAME DAY OF RENTAL) yet a rude woman was calling my phone the first thing the next morning accusing me of stealing the raggedy and dirty truck!! I WILL NEVER EVER EVER use UHAUL again.
latonya G.
Clasificación:
5.0
El cliente no dejó un comentario.
Deanna P.
Clasificación:
5.0
Uhaul is the best company in the storage business in my opinion. Their staff is friendly and professional.i am a happy and very satisfied customer .they helped me through the whole process while I needed a truck to move my stuff and a secure storage rooms when I was buying the house. I will use them again in the future. Thanks.
CLAUDEL J.
|
Overall Experience
Clasificación:
5.0
Thank you so much for making my run it rental process easy.
Arielle W.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
JESSICA F.
Clasificación:
5.0
We used this location because the second location failed to notify us that the truck we were going to rent was not turned in. They knew about this but failed to call us and we talked to them about picking up the rental later than the original time and did not inform us.. Poor, poor customer service at location on Texas Central Pkwy.
Robert P.
Clasificación:
5.0
The gentleman that was there when I picked up was wonderful!!! I was having trouble with checking in on the app. He was super helpful! I had a similar experience dropping off! Excellent customer service!!
JENNA P.
Clasificación:
5.0
El cliente no dejó un comentario.
noel P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Ashley B.
Clasificación:
5.0
El cliente no dejó un comentario.
Kandera J.
Clasificación:
4.0
Additional signage as to where to self park return vehicle would be useful
Graham W.
Clasificación:
4.0
El cliente no dejó un comentario.
Antonio D.
Clasificación:
4.0
El cliente no dejó un comentario.
Sharon P.
Clasificación:
5.0
Excelente
GEORGE T.
Clasificación:
5.0
I was very satisfied with the service which was provided for me today at this Uhaul location.
ANGELO M.
Clasificación:
5.0
El cliente no dejó un comentario.
Sonya W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Deborah J.
|
First Impressions
Clasificación:
5.0
Please don't go up on our rent.
Lisa S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
darriell w.
|
Overall Experience
Clasificación:
5.0
The staff member was totally motivational and supportive…
Eric M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
shauntae c.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Carol H.
Clasificación:
5.0
El cliente no dejó un comentario.
Stanley P.
|
Online Move In
Clasificación:
1.0
I dropped off the truck after hours and TOOK pictures before I left. Some how I get charged a cleaning fee even the truck was clean.
LINDA H.
Clasificación:
5.0
Brea was an excellent help. Her took her time; she was very patient and understanding with my 71 year old mother. Thank you so very much Amanda Jolivette and Tashia Bates.
VICTORIA CREOLA M.
Clasificación:
5.0
El cliente no dejó un comentario.
Anthony I.
|
Overall Experience
Clasificación:
5.0
I want to thank all the staff members of the uhaul storage facility in Grand Prairie texas where I live for a great experience I will never forget. they helped me move and provided me with the truck and storage that I needed to my new apartment. Thank you all and I am greatful for your help .
CLAUDEL J.
|
First Impressions
Clasificación:
5.0
Truck made a revving noise and pulled a bit, roadside assistance was extremely helpful and came as fast as possible. Truck gave me no issues until final stop.
SUMMER G.
Clasificación:
5.0
El cliente no dejó un comentario.
JOSE C.
Clasificación:
4.0
El cliente no dejó un comentario.
Donna Y.
Clasificación:
5.0
I appreciate everything that U-Haul facility, 2455 W Tarrant Rd, has done to provide services to accommodate my needs. ¡Gracias!
john M.
|
Overall Experience
Clasificación:
5.0
Ms. Debby was very polite and professional. I will continue to do business with this location.
Kymberlee B.
Clasificación:
5.0
The staff member Debbie, was a very good help and a great personality, as well as thoroughly clarifying in the storage rental process..
Eric M.
|
First Impressions
Clasificación:
5.0
Nothing.
Maria M.
Clasificación:
4.0
El cliente no dejó un comentario.
Anaceli V.
|
First Impressions
Clasificación:
5.0
The costumer service I received from the worker after 6pm was amazing. So genuine and kind. When she saw us looking and questioning if my personal tire was flat after using a nicely taken care of ten foot truck, she offered us the air filler they had at their facility. Great service !
Talisha S.
Clasificación:
5.0
Thanks to Bri at the front counter she helped make my family's transition to Texas bearable. Great personal at this location
Lashonda E.
|
Overall Experience
Clasificación:
5.0
Good job, thank you !
Chadrack L.
Clasificación:
4.0
El cliente no dejó un comentario.
Jason F.
Clasificación:
4.0
El cliente no dejó un comentario.
PATRICIA S.
|
Overall Experience
Clasificación:
3.0
First person screwed me on mileage for round trip and fuel when if they told me I could save one way I would have do that, but she did not. The one way rental after returning the big truck was great...I spent hundreds more then I wanted due to the cost og the 20 rental. Felt ripped off but first attendent.
CHARLES V.
Clasificación:
4.0
El cliente no dejó un comentario.
Elena C.
Clasificación:
5.0
El cliente no dejó un comentario.
SHARON W.
Clasificación:
5.0
when i originally made the reservation, i assumed it would be to one of the two locations closet to me, macarthur rd or main st, but once i went to the one on tarrant i was greeted and taken care of with such joy and pride in her work Bria, was one of the best CSR i have dealt with in and will be back to rent from her again
MAUREEN M.
Clasificación:
5.0
El cliente no dejó un comentario.
CUONG L.
Clasificación:
5.0
El cliente no dejó un comentario.
Leroya C.
Clasificación:
4.0
I was charged and extra day just to extend my time by 2hrs. I did not receive equipment that I requested and paid for during my move which made it very inconvenient for me.
Jade N.
Clasificación:
5.0
El cliente no dejó un comentario.
EDWARD O.
Clasificación:
5.0
El cliente no dejó un comentario.
Suzanne E.
Clasificación:
2.0
When I returned the vehicle, the whole conversation was less than 10 words. No hi, no welcome, no here's your receipt, no have a good day.
Aashish K.
Clasificación:
1.0
Look at the reservation order and make sure that the equipment requested is with the truck for the customer!!!
RHONDA N.
Clasificación:
4.0
My biggest problem with BOTH locations is that it was nearly impossible to call the location. It always forwarded to the national call center. This is a major inconvenience.
Joe N.
Clasificación:
1.0
Application was down for mobile checkin - apparently system wide, but I didn't get a warning telling me until I arrived to pick up the truck. Then I stood outside in the TX heat waiting for someone to arrive in the office - approx 20 minutes before the manager arrived chewing on something so I guess she had just gotten back from lunch at 10:45 in the morning. Again, no sign, no warning that anyone was at lunch. Attempted calling… system down for maintenance. Once the manager arrived, we walked inside and she took a phone call from another customer that lasted a while because… THE SYSTEM WAS DOWN FOR MAINTENANCE and she had to enter everything by hand. Then it was my turn and you got it… even though I had done the online checkin, I had to do it again at the store, because the system was down for maintenance. Seriously, the worst experience ever with renting a moving truck. Luckily, the truck and the a/c worked.
Amanda M.
Clasificación:
5.0
To be honest i had a horrible experience in el paso, yet the person who helped me in grand prairie was so good she made things so much better.
Crystal G.
|
Overall Experience
Clasificación:
5.0
The desk woman, Brie, is absolutely phenomenal. She was helpful, compassionate, and very energetic. She made the entire experience easier, more efficient, and even kinda fun. She was a blessing to me and has remained a blessing as I've needed to access my unit.
Darbe W.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Karen L.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Christine R.
Clasificación:
5.0
El cliente no dejó un comentario.
Ambra D.
Clasificación:
5.0
Mrs. Smith was very professional, courteous and pleasant to interact with in conversation. I will enlist this location again in the future.
Kim S.
Clasificación:
5.0
El cliente no dejó un comentario.
Christopher W.
Clasificación:
5.0
El cliente no dejó un comentario.
GWENDOLYN B.
Clasificación:
5.0
El cliente no dejó un comentario.
Luis D.
|
Overall Experience
Clasificación:
5.0
Kenny was very nice and friendly. She explained everything very well. Great customer service. I will recommend this location.
HAYDEE V.
Clasificación:
5.0
El cliente no dejó un comentario.
CALAN M.
Clasificación:
1.0
Employee advised when I returned the truck no additional charges would be necessary. She advised we had a zero balance and gave us a receipt. Then later I checked my email and learned I was actually charged an additional day. I feel like this was definitely fraudulent.
LESIA DIANE H.
Clasificación:
5.0
Great staff and very helpful.
shane b.
|
First Impressions
Clasificación:
5.0
The young woman was very informative!
MISTY P.
Clasificación:
5.0
El cliente no dejó un comentario.
Edwin S.
|
Overall Experience
Clasificación:
5.0
Never had an issue with facility or staff.
Julia C.
|
Overall Experience
Clasificación:
5.0
Continue to provide exceptional service
RODNEY R.
Clasificación:
3.0
El cliente no dejó un comentario.
Steven W.
Clasificación:
4.0
El cliente no dejó un comentario.
terry J.
|
Overall Experience
Clasificación:
5.0
I appreciate the professionalism and friendliness that was exhibited at this location. It's nice to receive this level of customer service. Gracias.
DIANA P.
Clasificación:
5.0
El cliente no dejó un comentario.
Britney J.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Tyronica M.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
QUOVATRIS G.
|
First Impressions
Clasificación:
3.0
I was over charged for the rental. I kept the truck for two days. I was made to pay for someone else rental when I was the driver for them when they didn't pay for everything before I could get my owe rental again despite the fact that they never had a problem with me in the past.
TARA ROBINETTE W.
Clasificación:
5.0
El cliente no dejó un comentario.
marlo m.
|
Overall Experience
Clasificación:
5.0
The online reservations need to be explained to customers. I received the know how video after I tried to begin the reservation process. The experience at Tarrant Dr. location was excellent.
Ynette K.
Clasificación:
5.0
This facility was the best!!! All employees where super nice and helpful. Very clean.
Monica B.
|
Overall Experience
Clasificación:
5.0
It was far away from my house but very nice.
AFFRICA M.
Clasificación:
5.0
The lady that helped was absolutely wonderful. For working on a holiday, to bring very busy she had the best customer service and very knowledgeable!
MALYNDA G.
Clasificación:
5.0
Ms. Brea was excellent she represented the company well. Awesome personality and people skillsgreat experience, will be back again!! Keep up the good work.
CHARLOTTE L.
Clasificación:
1.0
El cliente no dejó un comentario.
Azmi B.
Clasificación:
5.0
El cliente no dejó un comentario.
Erica D.
Clasificación:
5.0
El cliente no dejó un comentario.
Tammie B.
|
First Impressions
Clasificación:
4.0
Thought the facility was able to be accessed 24 hours
Comiya D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Cheryl S.
|
Overall Experience
Clasificación:
1.0
The attendant never really helped me with the return process. She was on the phone the entire time.
Ira C.
Clasificación:
4.0
Rep was professional but had bit of a Dry personality. She seemed impersonal but overall very informative and detailed.
Dawana W.
Clasificación:
5.0
Keep up the good work
Joel K.
Clasificación:
5.0
El cliente no dejó un comentario.
Suzanne E.
Clasificación:
5.0
Thank You For 8 Year's
GEORGIA W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Cynthia W.
|
First Impressions
Clasificación:
5.0
Excellent staff . Very hellful and knowledgeable, went above and beyond .
MICHAEL G.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
BRENDA L.
Clasificación:
5.0
El cliente no dejó un comentario.
Lasonya B.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
CORINA F.
Clasificación:
5.0
El cliente no dejó un comentario.
JANICE S.
Clasificación:
4.0
El cliente no dejó un comentario.
darlene g.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
LACATTIE N.
Clasificación:
5.0
El cliente no dejó un comentario.
Demetric B.
|
Overall Experience
Clasificación:
5.0
Everything was great
PHILLIP L.
Clasificación:
5.0
Nothing, keep up the great work you guy's do for people.
JANICE S.
Clasificación:
5.0
El cliente no dejó un comentario.
Ramon Z.
|
First Impressions
Clasificación:
4.0
I liked it the short time I was there the staff was very friendly an talked to me which u don't get alit anymore with anyone making sure I was ok an had everything I needed an manager was awesome and thats another thing you don't find alit of managers that care about the customers
Jeanette e.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Darrius G.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Robert B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Merissa P.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Carl K.
|
First Impressions
Clasificación:
3.0
I moved out three weeks ago,I only used your storage for one week
MARILYN R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Diana M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jennifer M.
|
Overall Experience
Clasificación:
5.0
The lady was helpful an very nice an really knew everything she was doing and also had a interview an was multitasking which she did very well
Jeanette e.
|
First Impressions
Clasificación:
5.0
Well maintained, always clean and all staff were courteous and helpful. Great experience!
Ronald L.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Atalyah Y.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Andre O.
|
First Impressions
Clasificación:
5.0
Much better experience here than my previous experience in Metairie, LA.
Paul C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Mark O.
|
Overall Experience
Clasificación:
1.0
I have never been treated as such an inconvenience by Debbie. She was minimal help when I needed to gain after hours access due to an expired card requiring two trips but when another employee saw how she treated me he went out of his way to help me (wish I remembered his name to provide kudo's). This caused me to move storage units to another company and when I was trying to finalize checkout her manager was on-site so I was treated as an inconvenience again making me wait for a long time beside my storage unit for final checkout. When I asked if she could dedicate time to work I need done..., she laughed hysterically in my face and never said another word. Extremely poor customer service by Debbie and recommend something be done before more customer have this type of experience.
scott f.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
ceaser v.
|
Overall Experience
Clasificación:
5.0
I feel my things are in a safe place.
LETICIA D.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Miguel H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Danielle B.
|
First Impressions
Clasificación:
5.0
Move in was very quick and easy everything was was very clean and well maintained and the two young ladies from my home state of Mississippi were awesome to meet and very courteous as we all are from the Hospitality state!! I will definitely return in the future if your services are ever needed again!!!
John M.
|
Overall Experience
Clasificación:
1.0
El cliente no dejó un comentario.
shantail s.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
noel P.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Kristen A.
|
Overall Experience
Clasificación:
5.0
Very good customer service from a lady name Debbie and Gabby. Both very professional and helpful.
Genaro B.
|
Overall Experience
Clasificación:
1.0
Look you asked for my feedback well here it is....uhaul harassing family members and emergency contacts for payment is lunatic, loan sharks, and just wrong if it's your system it needs to be fixed! And the wording on your loan shark letters like if I was M.I.A for months not one phone call to me at all FOR 95 CENTS...STUPID! " PLEASE TELL C*****T*** to contact us as soon as possible" what tha heck! THANKS FOR SHOWING UHAULS PRACTICIEES BEFORE I WASTED ANYMORE MONEY THERE...AND THE RATS WERE MY REAL CONCERN, DENIAL ON THAT TOO ...IM AM HAPPY THOUGH WITH DEBY SHE APOLOGIZED AND REFUNDED MY AUGUST RENT SO I COULD RUN AWAY FROM THEIR, ALSO YOUR UNITS ARE OVERPRICED BIG TIME, I HAVE A UNIT RIGHT NOW FOR 129.00 10×25 × 18...
Christine T.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Juanita W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
LaKeisha L.
|
Overall Experience
Clasificación:
3.0
Staff were extremely nice and helpful throughout my time renting. The only problem I had was when I moved there was evidence of rodents in the storage unit. And a few of my things were damaged.
Akira T.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Amber J.
|
Overall Experience
Clasificación:
5.0
The lady that checked me in and gave me my storage unit and showed me where it was located at was super helpful, friendly, kind and a pleasure to be around. She was great.
Cody Y.
|
First Impressions
Clasificación:
3.0
In the first storage until we had at this location, when we went to get out stuff out of it to move into a new home, we found that many items had a strange white residue all over them. This white residue was extremely difficult to get off of some items and even ruined several expensive furniture pieces. We have no idea if some kind of pest control spray was sprayed directly on our items or what happened, but it even managed to get into some of the boxes. That unit was also not sealed well at all and when we went to move our items out of it only after a month of them being stored, most boxes were so damp that they were falling apart and our items in them were damp as well. We down sized to a much smaller unit for a few months after moving into our new home and that unit was much better and we did not have any of those same issues. However, a few days before moving out of it our bill was due which I paid. When we closed out the unit we were told that even though we paid for an entire month, we could not get any money back since we really only used it for a few days. So UHaul is getting paid an entire month for a unit that was only used a couple days into the billing cycle and can double their money by renting it out to somebody else since we closed the contract and are no longer using it. That's not good customer service and is taking advantage of people which is appalling, especially considering the times we are all going through right now with the pandemic. Keeping a customers money for an entire months worth of service when you are not providing a months worth of service is unethical and says a lot about how this company operates.
cassandra B.
|
Overall Experience
Clasificación:
5.0
Very patient and understanding staff with military personnel who have intricate circumstances.
Brittney K.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Maria N.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
ISIDRO M.
|
Overall Experience
Clasificación:
5.0
The kids that li paid you to unload my truck were awesome.
Michael H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
ISIDRO M.
|
First Impressions
Clasificación:
3.0
They were good up until I switched to a smaller unit and the original manager up and left without any notice and gave me false information
DANASHA L.
|
Overall Experience
Clasificación:
5.0
Thank you for all you did for me and my family. I am soo grateful. You worked with us so many times and helped make a horrible experience a better one. You were a blessing to me.
Esther W.
|
Overall Experience
Clasificación:
5.0
I had a great experience with my storage they were very nice all the time and I would send any to them and I would get another storage with them...
FELICIA S.
|
Overall Experience
Clasificación:
4.0
I think you should have access to your storage unit after 10pm. For a few. For people who are moving to another location. For convenience.
Shulanda H.
|
Overall Experience
Clasificación:
5.0
Thank you so much for the great service
Angela O.
|
Overall Experience
Clasificación:
4.0
Thanks for your service
Ahmed A.
|
Overall Experience
Clasificación:
5.0
The man was really sweet and worked with what we needed I really appreciated him
Carissa A.
|
First Impressions
Clasificación:
3.0
Good facility, great staff. A bit higher than other storage places for the same sizes.
Darmecia S.
|
Overall Experience
Clasificación:
5.0
Mark was very nice and extremely helpful!!
shauntae c.
|
First Impressions
Clasificación:
5.0
Great customer service one of the best
Rebecca d.
|
First Impressions
Clasificación:
3.0
Only reason I would not recommend Uhaul storage in general is this is only storage I have ever had that charged for the whole month even if you didnt need it the whole month.
Dorothea W.
|
Overall Experience
Clasificación:
1.0
The gates were rarely closed even late at night.
Nadalin A.
|
Overall Experience
Clasificación:
5.0
It would have been nice to be reimbursed for part of my payment. I was forced by incompetent people to not do their job which caused me to go into 4 days into a new month and have to pay the whole mon
Christina T.
|
Overall Experience
Clasificación:
5.0
No problems
mosses f.
|
Overall Experience
Clasificación:
4.0
Great experience
Stefano V.
|
Overall Experience
Clasificación:
5.0
satisfied with my experience with the Grand Prairie facility
GWENDOLYN S.
|
Overall Experience
Clasificación:
5.0
All of the staff members were kind and helpful. Kathy & Paul Spencer made my experience great! They were understanding and considerate of my situation. Very nice people they treated me like family.
Denisha R.
|
Overall Experience
Clasificación:
2.0
If I could do it over again, I would've moved ince my oak desk came up missing. 5 years and more having my things stored there, I came out with bed bugs and some of my items missing, NEVER again. Ever
FANNIE M.
|
Overall Experience
Clasificación:
5.0
I felt appreciated and secure.
James S.
|
Overall Experience
Clasificación:
4.0
Nice place, it was a nice couple of years.
Randolph S.
|
Overall Experience
Clasificación:
5.0
I have always use this u haul place it’s clean and the customer service is excellent , the only problem was I went to unload my truck last night and the gates weren’t working.