great service very happy with all services.RAPHAEL A.
U-Haul Moving & Storage of Goodyear
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Joe B.
Great experience overall. Unit was well kept and property was well managed.James Y. | Overall Experience
El cliente no dejó un comentario.elizabeth a. | Overall Experience
The staff is always friendly and very knowledgeable. I went there to rent a truck and move out of my storage unit and they got me a good deal on the truck. I returned the truck to a different location and forgot to confirm that I was not needed the storage unit anymore but Manny took care of it and sent me an email.David N. | Overall Experience
First person I worked with was no help and seemed uninterested in my business. I talked to a different person one hour later and he was great. During my visit I worked with 4 oeoplr. 3 were great, one was horribleJoe B. | First Impressions
reasonable pricesJASON W.
El cliente no dejó un comentario.Anna G. | Online Move In
Staff ‘went out of their way’ to find us a unit In size we needed.Dennis S. | First Impressions
El cliente no dejó un comentario.Drew H.
The cashier recommended that I change my return site and recommended a place "closer" to where I lived. It was approximately 15 minutes from where I moved after all. I passed three other Uhaul return sites on the way. It was frustrating. I should have stuck with my original choice.Dana J.
Very helpfulMICAH S.
El cliente no dejó un comentario.Bruce D.
El cliente no dejó un comentario.elaine c. | First Impressions
El cliente no dejó un comentario.chris m. | First Impressions
El cliente no dejó un comentario.CRAIG S.
I delivered the trailer on Sunday 1-17 around 2:30 pm and the young man who assisted was terrific. I had tried to call to see if someone would be there because I knew I would never be able to lift the trailer off the ball by myself. Of course, I never got an answer on your phone line, so I finally drove there on a chance that someone would be there.Julia S.
All great just wish renting a truck for 2 hours was more affordable or an option for less than 4 hours.Violeta T.
Great, clean efficiency recommendtracey g. | Overall Experience
El cliente no dejó un comentario.Gayle H.
Best location I've ever been to!DEREK L.
super clean well lit and clean bathrooms well worth the moneyArthur W. | Overall Experience
El cliente no dejó un comentario.Mark G.
The truck was parked up front and ready to goROBERT M.
El cliente no dejó un comentario.KASEY J.
Great customer service, I will rent here again.Timothy L. | Overall Experience
El cliente no dejó un comentario.ANTHONY L.
El cliente no dejó un comentario.rosangla t. | Overall Experience
El cliente no dejó un comentario.Mary C.
The unit was clean and easy to access.Debra V. | Overall Experience
El cliente no dejó un comentario.Donna C.
The sameDENISE M.
El cliente no dejó un comentario.Rachel C.
El cliente no dejó un comentario.Billy T.
El cliente no dejó un comentario.Gian S.
After all the paper work was all done no one wanted to hook up the auto transport trailer to my truck the guy in the front counter ask 3 different associates to hook up the trailer and they just kept telling each other you go no you go until I made a comment to speak with a manager then the front counter guy said no need for that I'll do it they were just standing on there cell phones when they hook up the trailer chains were missing tires where crack and worn out I will never go backLIONEL L.
We had a leak in our unit that ruined property, and because of the customer service being so poor we didn't even bother to try to get it rectified. The customer service is lacking. Upon visits just being in line to get help, I've seen a grumpy bearded manager with attitude towards customers and sarcasm and seems to hate his job. A smile or positive attitude goes a long way when having issues with a truck, or unit, or payment issues. We rented a truck went through the whole process to find out it did not even have gasoline before driving out, which means they probably didn't inspect anything else, tires or damage etc..We had to re-register a different truck and go through the app., etc, etc, after waiting in line again. When returning the truck we were not informed of having to return the truck to that exact location as there are many U-haul locations much closer to where we were moving. We had so many bad experiences with a lack of communication or just plain attitude in the years we rented. We spoke with a person about how our card we swipe to un-lock the alarm doesn't work and were told to come into the store to swipe which is very inconvenient at this location, instead of fixing the problem, so we could swipe closer to the unit we rented. One last issue we had was we rented a few years and had trouble making a payment one time, "One time," and when calling to a customer service rep we were told of a one time pass, or delay in payment for one month. We tried contacting the manager multiple times and left messages that were never returned, only to find out that the next CSR representative we spoke with said that was incorrect based on our payment method type. At that point we were also charged late fees for the improper communication of the first CSR respresentative that supposedly put notes on our account about what we were initially told. Overall, I would never use U-haul again or recommend any of there services. We now rent a unit with another companyJosh D. | Overall Experience
El cliente no dejó un comentario.John H. | Overall Experience
El cliente no dejó un comentario.Kathleen O. | Overall Experience
El cliente no dejó un comentario.TAMMY C.
I always have a positive experience with the people at this Uhaul location.ALAN R.
The folks took very great care of me. I was having a very frustrating moving experience and they accommodated me very well with my rental needs.JOSHUA T.
El cliente no dejó un comentario.RUBEN M. | Overall Experience
El cliente no dejó un comentario.ANDRES C. | Overall Experience
I had an outside storage and this was my FIRST and LAST experience with having an outside storage. I was told it's just like having a garage. But little did I know that most of my stuff was ruined due to the debris. I don't think there was ever a spray for pest because my storage was infested with spiders and pests. When we asked staff and management about it, they said there is nothing that they can do. And they never answered weather there was a quarterly spray for pests. Overall, this specific location is really busy and I'm sure business takes more presidente than service itself.Gennieva M. | Overall Experience
Service was quick and easy. Attendant was very professional and courteous.phillip B.
No improvement neededFRANK R.
El cliente no dejó un comentario.TAMMY M.
The truck smelled so bad of cigarettes smoke. It was hard to drive the truck around. Hopefully uhaul can get the truck clean and smelling good.DEWEY A.
Completely Satisfying-Great JobManuel H.
El cliente no dejó un comentario.KENNETH P.
Everything was easy, well laid out and would recommendRonald S. | Online Move In
Just what I needed, everything was made very easy.Cody M. | Online Move In
El cliente no dejó un comentario.John T. | Overall Experience
El cliente no dejó un comentario.Daniel W.
El cliente no dejó un comentario.dan W.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.LaTonya N.
Everyone that worked there were super friendly and helpful.SHANNAN O.
El cliente no dejó un comentario.Brian W.
Please improve one way drop off communication standardsWILLIAM W.
El cliente no dejó un comentario.Brian T.
A very easy check - in because I pre- checked in before arrivalDonna B.
Matt Is great asset to your company Don MellonDONALD M.
El cliente no dejó un comentario.Terri C.
Super UHaul location. Excellent customer service.DAVID R.
Dakota displayed exceptional customer service. Thank you Sir, keep up the good work. Some in the industry have yet to acquire such skills.cami h. | First Impressions
El cliente no dejó un comentario.Gary M.
El cliente no dejó un comentario.Solomon R.
Daniel at the Front Counter was polite, as were his co-workers in the same area. Daniel, however, went above & beyond to ensure that everything was ready for my pick-up. He should be recognized!RICHARD B.
El cliente no dejó un comentario.JAMES E.
I'd like to know how the company is working against COVID, I've rented two trucks within the month of December and both were not very clean.DEVON S.
Driver side door was difficult to close.Deborah D.
El cliente no dejó un comentario.Brianna M.
El cliente no dejó un comentario.PHILIP C.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.MARTIN S.
Truck was old & smelled of cigarette smoke. I asked for a different truck, same issue. Young boys working were very smug with no social skills.DAVID H.
The location that we requested for this rental didn't have the 26ft truck that we reserved, forcing us to drive out of our way to pickup the truck.Ken L.
The attend was politeTONY W.
Great experience! I had been trying to reserve a truck from CA to AZ for over a month with no success . Round trip was the answer as I was bringing items from CA to my home in AZ. The truck ran smoothly and I would definitely recommend Uhaul! Look into round trip if it will work for you! Very satisfied customer here!Jo ann C.
El cliente no dejó un comentario.JERRY RUSSELL M.
El cliente no dejó un comentario.Jajuan A. | Overall Experience
Make sure the inside of the UHaul up front is clean.Devon S.
This past visit was just like the other visits. Staff was friendly and didnt make me wait long to check out. Did not wait to return my equipment.MARK B.
Nothing. I believe this location is one of the best I have used in a long while.HELEN S.
El cliente no dejó un comentario.Dale H.
El cliente no dejó un comentario.Joshua T.
Manny, helped me by phone. He was very polite and took my information and got me set up. On arrival the young man was polite and gave me a map. he told me if there was anything I needed just to let him know. Everything was nice and clean. The whole staff was very friendly!CHRISTINE F. | First Impressions
El cliente no dejó un comentario.GLENN B.
the truck I rented was clean the maintenance on the truck has been not done for a long time the driver side door would not shut without shuting hard needs tuneup was all over the road needs front end work not a safe truck to be on the road worst 138 miles I have driven In a long time should be taken off the road intil searvice has been doneRonald P.
Employees were very friendly.Al M. | First Impressions
Excellent experienceJames H.
El cliente no dejó un comentario.Monica T.
Very excellent experience. Would do againJames H. | First Impressions
Nothing. Your staff actually recommended a smaller truck to save me money and everything was ready when we arrived. Staff was great and service was 5 star! Thank you so much for this great service and I would recommend this dealer to anyone!JAMES C.
My rental was scheduled from 9am to 3pm. I didn't actually leave with the truck until about 9:50 due to the long line (online check in was a waste of time since I still needed to wait in line to get the moving equipment I rented with the truck). Prior to leaving, I asked the attendant if I could keep the truck a little later since I didn't leave on time. The attendant said to call the store if I needed it past 3 and it shouldn't be a problem. When it looked like I would need the truck past 3, I called the store. I was told that if I didn't turn it in by 3, I would be charged for another day. I was then placed on hold while being transferred to another department (transportation dept?) to see about keeping the truck longer. I remained on hold for over an hour with no response. Not wanting to be charged for another day, I quickly unloaded the truck and returned it on time. I used a friends pickup for the rest of my move.Jeremy S.
El cliente no dejó un comentario.Derek M. | Overall Experience
Great teamJAMES G.
El cliente no dejó un comentario.Kathy D. | Online Move In
Customer service long line waitingROYSIE B.
El cliente no dejó un comentario.Sonia D. | Overall Experience
Xbryan b. | First Impressions
Nice placedonna C. | First Impressions
The facility it self has always been very clean. Your employee/representative(s), have always been polite, professional, dedicated and enjoy working for you and your company. The atmosphere has a nice and relaxing scene. I felt extremely comfortable. The only area I feel needs some improvement ('s) are: Open line of communication, in depth clarifacation, and attention to detail in explaing the how to's for entering the storage place using your keycard. 54ying to figure out what punch in device to use first? The one by the ?stairs to start with and then the the middle one to scan card and enter the facility. Even after hours its the same. Thank you U-Haul Storage of Goodyear. My very first rental experienc was absolutely great! The truck ran great and the price was perfect. Much appreciated. Mrs. Arlene Abbott andFamily.ARLENE A.
El cliente no dejó un comentario.Vicki B. | Online Move In
Amazing staff, always willing to help with anything they can… Will definitely continue to recommend this place to others.faustino h. | Overall Experience
El cliente no dejó un comentario.Anabelle F. | Overall Experience
El cliente no dejó un comentario.Jorge M.
I really liked the after hours drop-off with the smart phone check-in. It's so easy and extremely convenient. I'm so glad Uhaul has the service available to its customers. ¡Gracias!Ronald S.
Getting a hold of an actual person was impossible, we sat on hold for way too long and eventually hung up. Wish we could have added some loving blankets after we booked. Also would recommend preparing people for the check in, we had to give information we weren't prepared for, 2 alternative contacts and it was late, had we known we needed to provide that or a passport we could have had that info ready and the contacts that would be called ready and expecting a call. The truck was great, enjoyed the online and after hours option for sure.Loren E.
El cliente no dejó un comentario.TIMOTHY J.
Give at least partial refund for early return I planned for any possibility and was able to turn in ahead of scheduleRICHARD B.
El cliente no dejó un comentario.AMY G.
Once again excellent. Got us in and out smoothly.Ricka L.
El cliente no dejó un comentario.Nathan C.
El cliente no dejó un comentario.Steven A.
El cliente no dejó un comentario.denise G.
Super friendly and fast.Willam L.
El cliente no dejó un comentario.Preston P.
Very happy with the facility and the way it was operated, the only reason for leaving is I found a unit much closer to my residents. It saves me a lot of travel time. ThanksRick M. | Overall Experience
COURTEOUS AND FRIENDLYJERRY M.
El cliente no dejó un comentario.ADAM CHARLES B.
Lack of help, no receipt given, computers downJOHN M.
El cliente no dejó un comentario.Richard J.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.SHERRI C.
El cliente no dejó un comentario.Sheryl C.
El cliente no dejó un comentario.LARRY S.
El cliente no dejó un comentario.TRAY A. | First Impressions
El cliente no dejó un comentario.Tom G. | Overall Experience
El cliente no dejó un comentario.joshua B.
None noted. Very very helpful!!James W.
El cliente no dejó un comentario.GREGORY B.
El cliente no dejó un comentario.Jeffrey R. | First Impressions
Just didn't want to pay to keep my junk in storage.Tyler H. | Overall Experience
El cliente no dejó un comentario.James Y. | First Impressions
El cliente no dejó un comentario.Zackery C. | First Impressions
El cliente no dejó un comentario.Angela R. | Overall Experience
Excellent customer service at all times Unlike the facilities at 2626 Indian School Road Phoenix AZ Experience I had after I left goodyear facilitiesrosallie m. | Overall Experience
the person i met on 10/23/20 at 1 pm was rude and very unhelpful. so i went to another uhaul place and spend my money and got a storage unit. as long as he is working their I will never return.Roxanne B. | First Impressions
El cliente no dejó un comentario.Benjamin F. | Overall Experience
El cliente no dejó un comentario.Beverly L. | First Impressions
El cliente no dejó un comentario.Micheal S. | First Impressions
Staff was not pleasant and appeared unhappy and nonattentive our first move in day. It took several minutes to be helped and when we were helped it was not the nice customer service I would have expected on a first time experience. Check in was not explained well and my husband was hollered at (to come to the key pad) from the man at the dock when he did not check in on the key pad prior to opening our unit. I expressed my concerns in an email. After a few attempts to return a call back to management with phone number provided, I was rerouted several times to the Sales line. My husband attempted twice to speak directly to the manager and waited in line for over 30min each time so he had to walk out. Overall it turned out okay as well did not have to go back into the office and have any future encounters with staff after the initial check in process (until out move out yesterday). The man who tended to my husband yesterday was a new man and he was professional and pleasant. As for the appearance of the storage facility it was nice overall. When we moved in we had a complimentary discus lock on the floor of our unit which was a pleasant surprise. It was nice but we did have a black widow spider we found on our first day we moved in that my husband killed. He also took bug spray to kill any other bugs in the unit that would possibly get into our belongings.This was our first storage experience and were unaware of the dusty dirt that got on all of our belongings but I'm sure that's to be expected as well as we are in the desert. This storage facility was convenient and only 10 minutes from our new home. We like the convenience of the drive up unit, and that it was an open storage (not gated) and convenient access hours 5am to 10pm.Katrina M. | Overall Experience
The storage unit worked well and the customer service was very good. Thanks for all your help in making it a good experience.marty l. | Overall Experience
My only issue was the high increases on the storage unit. It did not get any bigger, so why such a large increase?Jennifer M. | Overall Experience
Manny and his crew are superb! Very helpful and always have a solution. They go out of their way to make sure the problem is solved. The facility is clean and well kept. Especially Will Covid restrictions.penny g. | First Impressions
This facility was maintained well and the staff has always provided excellent service.Chris K. | Overall Experience
El cliente no dejó un comentario.elaine c. | Overall Experience
Manny was the best. Some of the staff could be more friendly; but Manny is an excellent manager and any small issue we had, he was very quick to problem solve. We appreciated the diversity of his staff.GEORGE AND LISA W. | Overall Experience
El cliente no dejó un comentario.jerry e. | Overall Experience
El cliente no dejó un comentario.Raemi A. | First Impressions
El cliente no dejó un comentario.daniel c. | Overall Experience
El cliente no dejó un comentario.Steven W. | Overall Experience
Manny Garcia and his staff is nothing less than professional. I would NEVER recommend this place. They are very deceitful and do not ever return phone messages.Darryl B. | Overall Experience
Reserved 2 units. 10x10 and a 10x15 on 8/31. Went in 2 weeks later and they gave them to someone else. Offered me a 5x10 since that's all they had.Prudencio P. | First Impressions
I was very happy with the service at this u-haul . I also had to rent a truck to move at the last min when my movers didn;t show up and we had to move our selves . I would recommend this u-haul and I would go back again if I need there facility. The staff was always very nice and helpful .FRANCES V. | Overall Experience
El cliente no dejó un comentario.MELISSA A. | Overall Experience
The entire staff was wonderful and helpful during our experience. Joseph went out of his way to ensure we had everything we needed, staying after hours to help. He was a great person to work with.MELISSA A. | First Impressions
We were very pleased by having a unit we could rent & close by but also by a very pleasant staff & cleanly facilitiesbrian k. | First Impressions
El cliente no dejó un comentario.Robert D. | Overall Experience
Manny Garcia is great to work with. He made the whole experience great.daniel m. | Overall Experience
El cliente no dejó un comentario.Carol M. | Overall Experience
No problems, easy access and plenty of storage options.Vaughn W. | Overall Experience
Customer Expectation is way above and beyond.VINCENT G. | Overall Experience
Great service ! Clean and secure facility. We had rented a car trailer for our move from CA to AZ. We didn't know we were eligible for 1 month free for the smallest unit, it was a nice surprise and it was more than enough for everything.Donna M. | Overall Experience
El cliente no dejó un comentario.Kayla A B. | Overall Experience
My only complaint is that the a/c didn't work in our section of the building for the last week or so. They did get it repaired, but we did note that the cooling temperature was about 10 degrees higher than the signage said it would be.KELLY S. | Overall Experience
El cliente no dejó un comentario.Michelle W. | Overall Experience
El cliente no dejó un comentario.Joshua S. | Overall Experience
The elevator got stuck, wouldn't open, but the manager and staff were very accommodating by allowing us to keep our belongings in the truck until the elevator was fixed. Even gave us a couple more days of rent free storage.Bob L. | Overall Experience
The only complaint I have is there was a huge pile of ants and numerous beetles right outside my storage unit. After numerous calls to the facility and almost 3 months later...it still wasn't taken care of. We removed our items after discovering the pests were getting inside the unit as well.Valerie G. | Overall Experience
They were really good never had any issues with them. The staff was very friendly. And they always asked if there was anything we ever need just to let them know.patsy o. | Overall Experience
Very knowledgeable and friendly staffs. Made our move very convenient. Gracias.VINCENT G. | First Impressions
Friendly staff. Got us in and out quickly and efficientlyEMILY G. | First Impressions
Wonderful. Staff was very helpful and the place we kept clean at all times.Kevin M. | Overall Experience
Manny was very helpful with the rental of a storage unit. We returned a car trailer from our California move to Arizona. The return crew wad very helpful. If we every need to move we will use U-Haul.Donna M. | First Impressions
Not only were my needs met, but my transition here in Arizona from NY was infinitely smoother due to the help I received here at this uhaul. I had no worries and was provided everything I could need. If I need storage or moving vehicles in the future I know where I will be going. Great Job! Thanks again!Debra R. | Overall Experience
El cliente no dejó un comentario.Harold V. | First Impressions
The people were all awesome. I would recommend them to any and everyone one that needs storage helpDouglas G. | Overall Experience
El cliente no dejó un comentario.Stacey P. | Overall Experience
The employees were upbeat and friendlyJohn M. | Overall Experience
El cliente no dejó un comentario.tom and debbie c. | Overall Experience
The gentleman working in the office were very helpful and after a long one way trip from NY, I imagine I was a bit irritable and a bit in a rush to just get it over with. They remained patient, worked with me and explained everything step by step. I was given choices on the type of unit I wanted and in the end found a great one that made unloading incredibly convenient. While the trip had its difficulties, this portion of it could not have gone any better. Thank you to the two gentlemen that assisted me. I will absolutely be using this specific facility again in the future.Debra R. | First Impressions
The facility is clean, accessible and easy to move around with stuff.Ron R. | Overall Experience
El cliente no dejó un comentario.Virginia B. | Overall Experience
El cliente no dejó un comentario.Angelica P. | Overall Experience
El cliente no dejó un comentario.Roger A. | Overall Experience
We enjoyed having our things stored at this facility. Moving things was so easy we like that they provide the carts and we were able to back our truck up to the dock. It was so convenient and helpful. I would recommend Uhaul to anyone and definitely use their services again should we need them in the future.Adrian G. | Overall Experience
Very secure facility and service was great. Thanks.Stephen M. | Overall Experience
El cliente no dejó un comentario.Jason D. | Overall Experience
El cliente no dejó un comentario.paul r. | Overall Experience
El cliente no dejó un comentario.STEFANIE M. | Overall Experience
El cliente no dejó un comentario.Alan S. | Overall Experience
Thank you for making this transition very easy!Leticia D. | First Impressions
Great location, clean and safe facility, helpful staff.Aubrie J. | Overall Experience
El cliente no dejó un comentario.GEORGE AND LISA W. | First Impressions
5 stars to the facility Manager Manny and his staff. Always helpful and professional.Robert S. | Overall Experience
We had a storage unit for four years, and never had any issues whatsoever. It was very easy and convenient to access our unit, at any time if we so chose to do so. Very clean and organized, and climate controlled which was very important to us. I would recommend this U-Haul to anyone looking to store items, and if you need to control the heat, I highly recommend a climate controlled unit. It is worth the extra money a month, because the heat here in AZ is brutal.Robert & Gayla L. | Overall Experience
Access card had problems. Electronics can be a pain.robert l. | First Impressions
El cliente no dejó un comentario.Luis C. | Overall Experience
Manny is running a good team here. Everyone is helpful. Storage area was well maintained and always clean.Timothy N. | Overall Experience
El cliente no dejó un comentario.jasmine-Terry b. | Overall Experience
I really enjoy using U-Haulpatsy o. | First Impressions
The manager Manny was great and his team who helps run the facility even more so. Curb appeal is great as well as the cleanliness of the entire property. Although I did witness on several occasions a female employee out moving trailers around with the dolly type equipment while doing it watching videos on her phone the entire time. Maybe time to out away your personal cell phone and be more aware of what you are doing and the trucks/vehicles pulling in and out of there. The reason I moved out because after having my stuff there for a year this last month was a bit rough after my dad passed away while I was taking care of him and could not even get help with waiving a late fee. Left a bad taste and moved my stuff.Heidi N. | Overall Experience
El cliente no dejó un comentario.Barbara M. | First Impressions
Appreciate the carts provided for move inFred E. | First Impressions
We had a storage unit for one year while we got settled in AZ and looked for a new home. Uhaul Goodyear on Citrus is sparkling clean, top to bottom, at all times. Everyone is friendly and knowledgeable. The security features are top-notch. Online booking and auto-pay are very convenient. I would use them again, no question.ELIZABETH C. | Overall Experience
Staff has always been great to work with. Thank for all your help over the years with my many moves.Lee D. | Overall Experience
El cliente no dejó un comentario.Allison C. | Overall Experience
El cliente no dejó un comentario.daniel c. | First Impressions
Staff was sharp , professionals . Always a good experience . Thank you for having these folks on board . Gary HGary H. | Overall Experience
El cliente no dejó un comentario.Gary L. | First Impressions
El cliente no dejó un comentario.david s. | Overall Experience
Graciasvidanage d. | Overall Experience
El cliente no dejó un comentario.monty G. | Overall Experience
Very helpful and friendly staff. Always a smile on their face and quick to acknowledge you as soon as you walk in.steven e. | Overall Experience
Manny was very helpful with issues we incurred from Pickup that he had nothing to do withrachel b. | First Impressions
Great location with very well maintained facilitiesWilliam G. | Overall Experience
It was very hard to speak to a U-Haul representative when I would call. This is why I rated them average although staff was very nice.in store.CHARLOTTE P. | Overall Experience
thank youDelmar N. | Overall Experience
What a great bunch of people!!Hollyanna B. | First Impressions
Awesome Customer Service!!!Maria H. | Overall Experience
Easy transaction all around and professional employees. Over a year rental.Melanie D. | Overall Experience
I was supposed to be put on autopay which didn't happen. I then received collection notices. It was impossible trying to talk with someone on the phone: they use a call center for their billing.linda b. | Overall Experience
All was handled well by the staff. The unit was clean & adequate.john r. | Overall Experience
Had to wait a little bit before receiving service but once I was helped by Trevor Valencia everything was excellent. He showed me to the unit and Made sure I understood how the payments worked. ThanksAllison C. | First Impressions
I had three units in two locations and both facilities and staff were great!DONALD N. | Overall Experience
Great place to store stuff. Would rent a space there again if needed.Debbie W. | Overall Experience
Great facility, clean and well maintained.Kenneth D. | Overall Experience
Friendly, quick service. Gave full explanation. It was very clean. I like the cameras and alarm system. Insurance was a great price as is the temp contolDakota D. | First Impressions
Manny and his team are excellent. We enjoyed getting to know Erica. She is absolutely a very special lady.Nathan B. | Overall Experience
Customer service was awful. There is no direct number to call facility. And uhaul customer service number cant help with storage issues. Took 6 months to resolve issue. And recieve a call back.alexadra p. | Overall Experience
Very helpful and friendly staff.steven e. | First Impressions
Staff was extremely thorough and helpful. Very friendly.Savannah C. | First Impressions
Very friendly and fast service.Candace S. | Overall Experience
Manny was an information dynamo. The process was very smooth..stephen m. | First Impressions
Two, four, six, eight. Who do we appreciate. UHaul!Timmothy M. | Overall Experience
I set up for automatic payment and some how was buying charged late fees and denied access to my belongings. Then I called and paid the amount and was still unable to access my belongings for days.sergio a. | Overall Experience
Manny Garcia and his staff were nothing but accommodating. I appreciate the professionalism and friendly staff. They were ALL GREAT!Rachel R. | First Impressions
The staff is amazing. John helped us with the truck and trailer and was very professional.Karen T. | Overall Experience
Our needs for storage were limited. We were ALWAYS treated with the utmost respect and courtesy. I would definitely recommend this U Haul storage facility to all.judith s. | Overall Experience
Very easy administrative process. Access is as promised. So far so good.charles t. | First Impressions
Clean and great access to the areaRon R. | Overall Experience
Very good experience from the beginning to the end. Staff was helpful and friendly.Yasmin R. | Overall Experience
The custoner care is great. The only thing is some locations have slower internet than others or no free wifi to uoload photos or other things.Arturo M. | First Impressions
¡Gracias!Craig C. | Overall Experience
Even with computer systems down. The customer service personnel still gave great service.Cirilo D. | First Impressions
My experience has always been great with UHaul location off Citrus in Buckeye, AZ. The saff, service, safety and cleanliness.Julieta P. | Overall Experience
The staff was very friendly and the facility is great!TATIANA S. | First Impressions
I arrived 5:00 pm thinking I wasn't going to get a storage but .they didn't even hesitate .very helpful, nolagable, diffently rent here again .johnJohn P. | First Impressions
Young lady that helped me was been friendly and helpful.Virginia B. | First Impressions
most of the people working there they act like they don't want to be there.DJ F. | Overall Experience
N/CStephanie S. | Overall Experience
Great placeLAWRENCE B. | Overall Experience
Look forward to doing business with you againRon E. | Overall Experience
Super clean facility is well maintained. Super helpful employees with great customer service skillsWilliam G. | First Impressions
Act like the employees didn't really care about the customers there was more into doing whatever they were doing. Just doing their job if that.DJ F. | First Impressions
Great service! We arranged 4 our units long distance. Due 2 availability we had 2 reserve multiple units. Upon arrival,we asked if any bigger units had become available:yes & they chnged it no prob!Gary D. | First Impressions
U-haul employees were great. A customer blocked the driveway a long time and made rude gestures to me. You shouldn't have mad violent people like that driving your trucks. It's a road rage liability.Tim F. | First Impressions
Manny and the crew are very AMF I mean very professional. I've been using this facility for years and Goodyear Citrus is by far the best. I will definitely be recommending to everyonekimie s. | Overall Experience
Everyone was very helpfulCARRIE V. | First Impressions
It was hard to speak to the Goodyear, AZ location on the specific policies that the 'Call Answering Service" representatives were unable to answer. Sales Reps in person were FANTASTIC thoughkaitlyn s. | First Impressions
Manager was quick, efficient, knowledgeable, and friendly.Rhonda F. | First Impressions
Overall, I'd recommend this facility. Clean, safe, and easy to use.Rene H. | Overall Experience
Very friendly staff. Manager took a few moments to trouble shoot and fix a wiring issue for my trailer lights at no charge. Definitely recommend their services to anyone!charles m. | Overall Experience
Very happy with the servicelourdes m. | Overall Experience
Everyone that worked there was every helpful, and look forward to Working with them in the furture.Ron E. | First Impressions
Great service. Friendly and helpful staff.john j. | First Impressions
I know you don't want people living in the storage units but you need vending machines or water available for people. It's 113 outside and we ran out of water.brianna w. | Overall Experience
Steele was our customer service rep. He was very knowledgeable and had great people skills. He made our visit very pleasant.Mary F. | First Impressions
on time and very responsive.Ron R. | First Impressions
Very helpful and kind people to work withPiotr S. | Overall Experience
Everyone was very helpful at U-Haul & Storage place, I would highly recommend this storage to anyone over the others, Thank you, Alice Chambless from Tonopah, AZalice c. | First Impressions
Unauthorized charges, customer service is lacking and many mistakes. I drove out of my way to go to this location and my was it a mistake. Next time, I e'll use the location closest to me.Sherin C. | First Impressions
Great facility and great staffRudolph J. | Overall Experience
Great Placeearnest n. | Overall Experience
Thanksdennis w. | Overall Experience
Great customer service, friendly and helpful employees.jason l. | Overall Experience
Manny, Alex and all staff members were true professionals!!!! Thanks for making our move to AZ awesome! !!Craig G. | Overall Experience
Great location and peopleQuentin K. | Overall Experience
later hours in evening during hot summer would be nice.Michelle H. | Overall Experience
Everyone was very nice, professional and understanding.AMANDA J. | Overall Experience
I will recommend UHaul storage to everyone.Lori h. | Overall Experience
Staff is very polite and patient, property is clean. Highly recommended.Brandon B. | First Impressions
There was an issue with my final bill, but you guys took care of it. And good service!Kayla W. | First Impressions
Great service from all staff.Denis B. | Overall Experience
Great facility every accommodating.ginny k. | Overall Experience
Everyone was lovely and the facility is exceptionally clean.abby m. | First Impressions
Very helpful and courteousGeorge H. | Overall Experience
The only thing I didn't like was the size of the units. I had a 1 bedroom apt with no furniture and had to rent a 2 bedroom unit and hire someone to stack boxes or stand on a ladder and do it myself.callcut p. | Overall Experience
Could use another elevator.Ron T. | Overall Experience
Manny was great!!James B. | Overall Experience
You need my employees to help your customers. After 1 year of renting a unit and trucks, I felt the employees were overworked and couldn't give good customer service because there wasnt enough helpShelly S. | Overall Experience
Extraordinario servicio al clienteAnna G. | First Impressions
If I needed help with lifting or loading someone was always there to lend a hand!james r. | Overall Experience
Thank you Manny and Sylvia for all your help you made the final part of my move easy. Your kindness is appreciated. And Alex for putting my uboxes in a position that made it easier to unload.Lee D. | Overall Experience
Alex and the crew were awesome!!!Craig G. | First Impressions
The staff was very friendly and very helpful Excellent jobAngie O. | First Impressions
They are always very friendly there. The storage facility is always clean and easy to get to my storage unit. Plenty of carts available to move my stuff in or out.Tami R. | Overall Experience
Great service for folks from all over...right when we need a little space😇john g. | First Impressions
The service that we have had in both locations of U-Haul has been absolutely excellentcarol l. | First Impressions
Great service all around.don m. | Overall Experience
Manny Garcia runs a well oiled facility. Great employeesFred P. | Overall Experience
Staff was super friendly and helpful. Acknowledged me as soon as I walked in the door. Building is super clean and the climate control building is nice and cool.Heidi N. | First Impressions
NingunoBarbie K. | First Impressions
Staff are very helpful.CAROL F. | Overall Experience
Customer service was so lacking we decided to remove our items from the storage and move it a few miles away to a competitor. I filled out a complaint last month which was ignored.brian L. | Overall Experience
Staff was knowledgeable and friendlyJohnnie M. | First Impressions
Great Location...dean m. | Overall Experience
Very happy with this facilityLOUISE L. | Overall Experience
The facility is very efficiently ran.GAIL l. | Overall Experience
Extremely helpful, and very friendly, we can't say enough good things! Thank you at a very stressful moving time! So glad we chose this moving and storage!Cathy S. | First Impressions
Very friendly people, clean units.rosangla t. | First Impressions
My only complaint would be,rent increase ever year, like clock work,do to circumstances I had to store my belongings for a long period of time and times being what the are and money be tight it hurt.wendell s. | Overall Experience
Great service...everything explained welldon m. | First Impressions
The gentleman who checked me in was very nice. He signed me in and we took care of all the paperwork right away. It probably took no more than 15 minutes for the process.Tami R. | First Impressions
Extraordinario servicio al clientewilliam m. | First Impressions
Fast and friendly serviceQuentin K. | First Impressions
U_U Everything deserves a blue star, The office people were very helpfull , I would tell family and friends how great it is to go to U_HAUL STORAGEmarguerite g. | Overall Experience
Pleasant experience even with moving.Joyce D. | Overall Experience
Great locationNathan B. | First Impressions
Great facility! Very helpful employees! Outstanding customer service! With reasonable prices! Awesome experience and would recommend to anyone looking for storage or moving!Spencer H. | First Impressions
Very knowledgeable young men and very helpful!!william s. | Overall Experience
GraciasTeresa O. | Overall Experience
The staff was friendly and helpful.Robert Gould A. | First Impressions
Clean well lit safe nice storage facility. Has a cool area for donated stuff that you dont want anymore. I belive goes to goodwill.michelle s. | Overall Experience
Excellent service everytime.Joshua G. | Overall Experience
People were very helpful and very understanding and very nicericardo r. | Overall Experience
My locker met my needs and beyond. Super clean facility and secure. I highly recommend this facility.Stephan S. | Overall Experience
Whoever rung us up. I believe it was the supervisor did a awesome job. Please give him a raise or something. My wife and I have renter a uhaul storage unit before and he is by far the best employeeJoshua M. | First Impressions
The truck rental was easy. I transported 2 U-boxes, the first box the employee did not check the lights on the trailer, The lights were not working.janis w. | First Impressions
Facility is very new and very clean. I like the layout and security. All the personnel were knowledgeable and helpful. Much better experience than I have had with Extra Space in the last 20 years.Rio B. | First Impressions
Need better communation on how your promotion works for free storeage. I had employees tell me two different versions. Manager of faculty would not return calll back.John G. | Overall Experience
The entire rental experience was thorough, the personnel polite and respectful, and the storage unit and the entire facility was clean and inviting.Forclosure solutions, inc C. | First Impressions
Thank you Manny at U-haul Moving & Storage of Goodyear. You and employees have been very helpful and kind with all my storage needs, truck and trailer needs. Peter Tessensohnrichaed t. | Overall Experience
every employee exhibited excellent customer service I felt completely attended to and all of my needs were met and my concerns addressedKATHLEEN S. | Overall Experience
RecommendDennis S. | Overall Experience
We never had any complaints. It is always spotless and the staff is friendly. My only complaint is there isn't a easily accessible trash bin and dumpster you can pay to use is never available for use.amanda c. | Overall Experience
Staff was friendly and prompt.Larry D. | First Impressions
Excellent service and facility.kelsey l. | Overall Experience
The Storage facility is well maintained and secure, the storage facility is klean and provides all necessary moving Equipment Thanksopal h. | Overall Experience
Staff is friendly and helpful. Facility is always clean. Convenient location.diana m. | Overall Experience
Nice facility. Always clean.peter c. | Overall Experience
They were very helpfulMARY K. | Overall Experience
Excellent facility and great staff.LaShawn R. | Overall Experience
always clean would say hard to get to loading docks with a trailer car haulers are to close to docks and can't back in correctlyLeon S. | Overall Experience
Great facility, super friendlyNick T. | Overall Experience
Good experience.Christopher B. | Overall Experience
I was very sad that i had to throw my king size mattress as well as my son's mattress away due to having urine and pets blackpallets on them being in the storage unit. Bags of blanket were distorted.Sybil A. | Overall Experience
Couldn’t be more friendlyNick T. | Reservación
For almost two years of storage unit used, we always felt like family there! Everyone was helpful and friendly!alberto f. | Overall Experience
No problems. Frontline employees and the general manager at the site were always personable. Customer service was great, even if busy with another customer, you always got a greeting. Says a lot!joseph y. | Overall Experience
I thought it was OKTim B. | Reservación
thank youKenneth W. | Overall Experience
.sharon b. | Overall Experience
I wish I would've use this storage facility for all my storage needs. Other storage facilities don't provide the security and protection your valuables need.Martin G. | Overall Experience
Great facility close to freeway. Easy interior access will rent here again if the need arises.DAVID T. | Overall Experience
Great experience with staff and facility. Used storage and trailer rental without any issues. Would recommend!larry p. | Overall Experience
Great job by Manny and his entire team. Professional, quick check in/out, storage area was spotless. Appreciate the friendly service.Nick W. | Reservación
when i rented the space i wasn't told that if you stopped using your space in the that you do not get your pro rated $ back. I paid rent on the 4th and cleared out my space on the 6th - it's BS thatLinda S. | Overall Experience
We have used this storage facility twice, and it is always clean, cool, easy to access, and secure. Staff is friendly and helpful.Jeffrey R. | Overall Experience
I appreciated the fast and convenient service I was given during my time renting. Never any issues.jenette h. | Overall Experience
Great employees, service and location.lynn p. | Reservación
Manny was very helpful.KEVIN S. | Overall Experience
The entire team at this location displayed professionalism and were very helpful..Christoper D. | Overall Experience
Always clean, helpful staff when needed, easy loading and unloading with extra carts to assistMARC S. | Overall Experience
Great facility, Great services. My only complaint is that the storage unit located outside have a way of getting a lot of dirt inside them. I guess it could have been because of the monsoon.Alma F. | Overall Experience
Greatwilliam l. | Overall Experience
poor business decision to not pro rate the storage usage. People close on new homes at unexpected days and need to move out. We would have had to pay the full rate for 1 day of useGerald B. | Overall Experience
Great staff, just wish the entire lot was asphalt rather than having gravel in front of my unit.Chris M. | Reservación
Extraordinario servicio al clienteKenneth J. | Reservación
Available tools and resources were convenient for an easy move in and move out experience.Ramiro P. | Overall Experience
Excellent customer service and cleanliness..Kenneth J. | Reservación
Moved out because rate was raised less than 60 days after move-in.DEBORAH C. | Overall Experience
Great service friendly helpfulTracy H. | Reservación
The property was clean and well maintained. easy access everytime I visited. thank you.Alexander C. | Overall Experience
Very helpful staff and unit was accessible whenever I needed to use it.Gerald B. | Overall Experience
What a relief not having my unit ransacked and items stolen like my last experience with UHaul self-storage. Much better facility than the one at 67th Avenue and Bell Road.Wendy H. | Overall Experience
Manny Garcia was very helpful and acommadating.manuel g. | Overall Experience
Clean and easy access!KONRAD D. | Overall Experience
It would be nice if you prorated fee's when you get your stuff out of storage early. Staff was very friendly and helpful. I would rent here again if I needed services.Kimberly W. | Overall Experience
Great staff.Rebecca M. | Reservación
Nothing but good service. Thanks guys.harrison b. | Overall Experience
The only hiccup I had was when I got a new debit card.i wasnt notified about a missed payment.rory m. | Overall Experience
N/Cmailinda S. | Overall Experience
Just wish that there was a way staff could access a unit if a customer forgot/lost their key to the lock provided they are in could standing and able to properly identify themselvesRichard B. | Overall Experience
I recommend adjusting to earlier or later facility hoursEric G. | Overall Experience
Staff was great, it was pretty busy so we had to wait a while to get checked out. Would be good to have a few more people to help them out. Overall everything was great.robyn a. | Overall Experience
My wife and I used this Uhaul storage to store things while our house was being built. We got so lucky to have a uhaul so close!! Staff was super helpful. Will definitely be coming back!Jonathan B. | Overall Experience
Everything was great!Ashley H. | Overall Experience
Super clean. Staff efficient and helpful. Great experience.DAVID Y. | Overall Experience
Fast and easy! Will use services again!Andrea P. | Overall Experience
Great service!christine p. | Overall Experience
My movers were harassed by management about leaving perfectly good conditioned furniture behind for others to take because we no longer had the space in our smaller household.ANDREA F. | Overall Experience
The only issue I had was it took a couple months to initiate direct withdrawal and I kept receiving notices that I was late. They did credit my late fee back though and corrected. Overall great place.Judith O. | Overall Experience
nonebrandie s. | Overall Experience
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