Great customer service pickup and drop off time. Good job thanks keep it up!!!!!Ruben M.
Customer Reviews for U-Haul Moving & Storage of Goldenrod
Orlando, FL 32807
(2 miles south of Hwy 50 on Goldenrod Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 9/29/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The truck had some engine issueMyrna R.
El cliente no dejó un comentario.Susan M.
El cliente no dejó un comentario.Maria T.
El cliente no dejó un comentario.Renato C.
El cliente no dejó un comentario.Jony V.
El cliente no dejó un comentario.Mary R.
El cliente no dejó un comentario.Ginger B.
El cliente no dejó un comentario.Haydee C. | First Impressions
El cliente no dejó un comentario.Haydee C.
El cliente no dejó un comentario.AnnRene V.
El cliente no dejó un comentario.JESSE P.
Only U-Haul I like to go toJacquelyn E.
El cliente no dejó un comentario.Yolanda T.
El cliente no dejó un comentario.Nicole N.
El cliente no dejó un comentario.Jeff P.
El cliente no dejó un comentario.Dale S.
El cliente no dejó un comentario.Maria H.
The car smelled rotten, cigarette and food smell infused all over the car, even in the AC. Worst experience ever.Antonio L.
El cliente no dejó un comentario.Josephine V.
El cliente no dejó un comentario.Mohammad K.
Great staff.Ranice R.
Quick and easy checkin. Guys were really helpful with areas recommended to look for house..ROBERT M.
El cliente no dejó un comentario.Soraya H.
El cliente no dejó un comentario.Jeanette R.
The driver area smelled like sweaty gorillas. The AC died on us. It was 99 outside, this is FloridaMARIA C.
Everyone was so nice, the truck was clean, and it was an easy in and out experience. Highly recommend.Richard H.
El cliente no dejó un comentario.Maximiliano G.
El cliente no dejó un comentario.Antonio A.
El cliente no dejó un comentario.Kelley L.
Location rude, forgot my dolly, truck was dirtyEverett P.
The gas was marked as being more full than it was. Not by too much, but enough. It was marked at 7/8 full when it was really at 3/4.Elizabeth J.
El cliente no dejó un comentario.Najja G.
El cliente no dejó un comentario.Aisha B. | Online Move In
They charge the gas when they give me the truck don't full tank.Jackeline R.
El cliente no dejó un comentario.Juan I.
Well done!FRANK S.
El cliente no dejó un comentario.Michael V.
The mngr on duty he was not helpful at all. If you had a problem he did not try and resolve the issue. He raised his voice and acted like he didn't care. Rate mngr 1-10(excellent) give him a 1Jacqui A.
Muchas gracias un excelente servicio y amabilidadANA P.
El cliente no dejó un comentario.Roberto F.
El cliente no dejó un comentario.Stacy D.
I had an issue with the lights on the trailer. I told the guy that checked it in and asked him to check the lights.Zane L.
El cliente no dejó un comentario.Carmen C. | Overall Experience
El cliente no dejó un comentario.Kristen G.
Make sure trucks are ready to haul. Do Real inspections and testing of major engine components before handing someone thE key's! TEST Brakes, steering, hose's, Belt's, fluids, A/C, Transmission, Starter, battery. CHECK IT ALL....SAVES LIVESMonica C.
One staff member was not very helpful, he was trying to charge us for a service that was done for free by another staff member. He was trying to convince us to pick up at a different time due to having a line, but there was no line when we got there. Overall, did not like the customer service.Naishali D.
El cliente no dejó un comentario.STEVEN S.
El cliente no dejó un comentario.KEITH W.
Only interaction was associate who told me where to put returned vehicle and that it was all good.Andrea B.
El cliente no dejó un comentario.StevenG B.
Construction war zoneSue B.
The drop off point was at least 18 miles from where I moved. There was a UHaul facility less than 3 miles from where we moved. Then I was charged access mileage to drop the truck off at a place UHaul chose. The road is tore up for road construction at the drop off point. I also left the truck with 3/4 of a tank of fuel. Instead of a 1/4 tank I picked it up with.Van W.
El cliente no dejó un comentario.Olivier F.
El cliente no dejó un comentario.Lisa O.
Would recommend having entire pathway around building be a paved surface. Understandably the entry was not great due to roadworks, this should improve one complete.Richard B.
El cliente no dejó un comentario.Daniel R.
El cliente no dejó un comentario.RUBEN R.
Rain or shine The techs are ready to helpmarcos R.
El cliente no dejó un comentario.Mark D.
At current this location has had road construction going on for the last 2 years. This make road access a little difficult. I know that is not the facilities fault.Harry L. | Overall Experience
There was a hole in the roof of the uhaul and it was rented to us anyway. We had to return truck to Orange Ave location and pick up another truck. The location on Orange Avenue was great but Goldenrod not so muchErin K.
El cliente no dejó un comentario.June M.
The staff was super nice,friendly and helpful.Ketty Q.
El cliente no dejó un comentario.Rachel L.
The brakes on my trailer were not working properly. I felt it jeopardized my safety. I had to return the trailer a day earlier. I have rented several time the past year. This is the first time i have been disappointed.Raymond M.
Everything was great. The multiple team members that helped me pick up and drop off were amazing. They all went out of their way to help me and made the whole experience very pleasant.Omar M.
They take care of everything and within a minute I was ready to goYURI V.
Phone check in did not work because location rented out vehicle assigned. Tire sensor failure lights came on when on the highwayRyan R.
Nothing everything is perfectJorge T.
The renting of the u haul was so easy and fast. The service was also phenomenal. Everyone was so nice and pleasant and very patient as it was my first time. They were also very quick and nice when I came to return the truck. Overall a great experience. Made a very stressful situation 10x easier!! Thank you!!nathalia G.
El cliente no dejó un comentario.jose R.
El cliente no dejó un comentario.Joshua W.
The road they are ON is all messed up but dont let that stop you from going to This location . Good , knowlegable staff . They did a great job !!!Eric M. G.
Had some issues at pickup via the app. Went inside and was able to get my truck that way.Gabriel S.
El cliente no dejó un comentario.esther R.
Cruise control on truckWalt E.
El cliente no dejó un comentario.Luis A.
I was sent to this location after I went to my confirmed pickup location and they were great! Fast and efficient. The first place I went(confirmed pickup)didn't have my truck. He called and I was sent to this location. It would have been nice if I was informed my reservation was moved before I was standing at the counter after driving 3 hours there.alan K.
El cliente no dejó un comentario.edward M.
El cliente no dejó un comentario.Marilyn V.
El cliente no dejó un comentario.Harold C.
El cliente no dejó un comentario.Natalie P.
El cliente no dejó un comentario.Stephanie S.
Nothing continue hiring great people. Great service.JAVIER R.
El cliente no dejó un comentario.Karen R.
Rude about where I moved. Comment wasn't necessary.Dava T.
Servicio amableGerald S.
El cliente no dejó un comentario.Luis G.
Fix the pavement and make it easier to drop off a truck had a hard time sending pictures thru the app. Had to do more than 3x was time consumingElizabeth G.
El cliente no dejó un comentario.Richey L.
El cliente no dejó un comentario.Miredel C. | Overall Experience
El cliente no dejó un comentario.Rebecca W.
There is no way we drove the mileage this location is stating. The way the transmission was slipping, you can tell something was done to add additional mileage to any route. Then the person receiving the truck wanted to get upset because I was asking questions. I checked the mileage prior to even reserving so I listed 8 and the max we could've driven was 15-20 miles over. The amount of mileage he stated was as if we were moving to Kissimmee or St Cloud and back a few times. My storage was 1/2 mile from my home and new location 3 miles from my old home. No way possible it could've been 51 miles. I spoke to a few mechanics and they've heard stories about uhaul. At first I was excited to use your service but after this experience, I will definitely let EVERYONE know they are better off renting from a completely different company!!!Nayah P.
El cliente no dejó un comentario.Olivia K.
El cliente no dejó un comentario.Jorge M.
Owner and co-worker were very accommodating after my other reservation was cancelled at Home DepotJana S.
Engine light was on the whole entire trip. But no problems with the engine. Nice ride from San Antonio, Texas to Orlando, Florida. GraciasSheryl M.
El cliente no dejó un comentario.Margaret F.
El cliente no dejó un comentario.Gerhard P.
El cliente no dejó un comentario.Kevin G.
Great staff and easy communication.Jessica P.
El cliente no dejó un comentario.Chris S.
El cliente no dejó un comentario.Yesid H.
El cliente no dejó un comentario.Wayne F. | Overall Experience
El cliente no dejó un comentario.Yuanhang Z.
They were very professional, friendly and helpful he store was clean the storage was clean .. you need more climate control storage.Maria h. | First Impressions
El cliente no dejó un comentario.Maria R. | Overall Experience
El cliente no dejó un comentario.JOSE S. | Overall Experience
Todo estuvo muy muy bien y me trataron súper bien 100 por ciento recomendadoBraulio I. | First Impressions
El cliente no dejó un comentario.Sharika Y. | Online Move In
El cliente no dejó un comentario.MARY D. | Overall Experience
El cliente no dejó un comentario.Angie R. | First Impressions
El cliente no dejó un comentario.Madeline O. | Overall Experience
When I called the UHaul 800 number to get a different store facility because my original reservation was completely messed up I was told by the representative that I was getting a 10x10x10 Environmentally controlled storage room. We we arrived at the Goldenrod location it was a 10x10x6 which does not accommodate a King size mattress so I had to use a secondary storage facility. I am giving the facility an excellent rating but UHaul and my move get a poor rating at best.Scott H. | First Impressions
El cliente no dejó un comentario.Teaira G. | Online Move In
El cliente no dejó un comentario.PEDROANTONIO P. | Overall Experience
El cliente no dejó un comentario.KATHY M. | First Impressions
El cliente no dejó un comentario.yahaira s. | Overall Experience
I have, in the past couple weeks, had way more experience working with storage solutions than I want to contemplate. But, U-Haul has been exemplary both in terms of storage and truck rental.Karina W. | Online Move In
They were amazingTabatha N. | Overall Experience
El cliente no dejó un comentario.ASHLEY KAYLA S. | Overall Experience
El cliente no dejó un comentario.abilio b. | First Impressions
El cliente no dejó un comentario.Bianca D. | First Impressions
El cliente no dejó un comentario.TAMMY D. | First Impressions
El cliente no dejó un comentario.ASHLEY KAYLA S. | First Impressions
El cliente no dejó un comentario.Yvette B. | Overall Experience
always friendly and very helpful!Bryan M. | First Impressions
Bueno ❤️❤️❤️Jorge D. | Overall Experience
El cliente no dejó un comentario.PEDROANTONIO P. | First Impressions
El cliente no dejó un comentario.Tiffani C. | Overall Experience
El cliente no dejó un comentario.MARGARITA A. | Online Move In
El cliente no dejó un comentario.Reinaldo G. | First Impressions
One thing am not sure if there is any lighting in the unit for when it start to get dark while am in the unit. thank you.Maria R. | First Impressions
Richard and his staff was absolutely amazing but especially Richard! Awesome manager!!!!!!!Lynette R. | Overall Experience
We moved down in June, had problems back home with Uhaul and absolutely no problems with this one! Amazing staff, very friendly and helpful.Amber A. | Overall Experience
El cliente no dejó un comentario.Kenneth M. | Overall Experience
El cliente no dejó un comentario.Deneene G. | First Impressions
I was supposed to get a free month rent and they still charged me the month.Mileslie G. | First Impressions
El cliente no dejó un comentario.Alston P. | Overall Experience
Regular storage was clean, convenient but a bit overpriced. Staff s friendly and helpful.Irene P. | Overall Experience
Thank u so much wonderful serviceALICIA C. | First Impressions
El cliente no dejó un comentario.Jovel W. | Overall Experience
I have never had a complaint and the manager was very professional and helpful during the pandemic time. GraciasMaribel A. | Overall Experience
El cliente no dejó un comentario.James R. | Overall Experience
El manager muy atento con los clientes y servicialLuis P. | Overall Experience
quick and friendlySeccionie D. | First Impressions
I thought storage would be bigger b/c it says 1-2 bedroom luckily for me I didn’t have furnitureMAQUITA C. | Online Move In
Todo Super bien y el trató y servicio bueno ya q es mi tercera vez q usó el servicio de store Super.Jorge D. | First Impressions
In the 8 years that I have been there. Staff has been awesome the few times that I was there. Highly recommend this location. Thank you so much. And appreciate you all.SYLVIA G. | Overall Experience
El cliente no dejó un comentario.Victor M. | First Impressions
I closed out my unit with almost two weeks left that I paid for and was not given any money back. Very disappointed.Gina R. | Overall Experience
I have used this location many times before and it has been pleasant and useful for me.David R. | Overall Experience
It was the manager Richard who went over and beyond to help me, if it wasn't for him my experience with this location would have been horrible.Tanya J. | Overall Experience
El cliente no dejó un comentario.Judith T. | Online Move In
El cliente no dejó un comentario.BRIAN D. | Overall Experience
El cliente no dejó un comentario.Andrea H. | Overall Experience
Not much space for big rental trucks. Very crowded facility.Kristie K. | First Impressions
El cliente no dejó un comentario.AMY D. | First Impressions
El cliente no dejó un comentario.Joseph G. | Overall Experience
My unit had an immense amount of spiders. I left my things for a month and pretty much any item that was touching walls of the unit had super webs and a possible large spider. I killed 18 just in the process of moving my things out of the unit and have been finding sneaky ones in my new place since bringing my stuff back.Alecia V. | Overall Experience
El cliente no dejó un comentario.Victor M. | First Impressions
Excelente todo graciasNestor R. | First Impressions
El cliente no dejó un comentario.ANDRE J. | Overall Experience
El cliente no dejó un comentario.JANETTE C. | Overall Experience
El cliente no dejó un comentario.Daniel K. | Online Move In
El cliente no dejó un comentario.John C. | Overall Experience
El cliente no dejó un comentario.Sean F. | Overall Experience
El cliente no dejó un comentario.Amy C. | First Impressions
El cliente no dejó un comentario.Gloria m. | Online Move In
Very good on timeCarlos B. | Online Move In
This was the worst move of my life, I get to the storage, when I reserved I explained I needed the biggest size, I was told I would get the biggest one because I explained I had a 3/2 I was moving out of. Get to the storage I was given a small storage and told they had no more available I ended up having to leave some of my items outside of the storage unit knowing they would be stolen, they did nothing to try and resolved this problem and yet my sister in law saw empty units that was bigger than mine empty. I am beyond mad and won't use their storage units after this!Tanya J. | First Impressions
El cliente no dejó un comentario.Eldred C. | First Impressions
El cliente no dejó un comentario.Amina G. | First Impressions
Brian was very efficient, courteous and professional. I was rather impressed with his outstanding customer service. This is extremely rare with many young people. Someone has trained him well.TRAVIS C. | First Impressions
It was very clean, but the hallways are way to narrow.Gina R. | First Impressions
I love the SERVICE. Everyone was friendly and courteous.Emma P. | Overall Experience
El cliente no dejó un comentario.TRAVIS C. | Overall Experience
El cliente no dejó un comentario.Matthew S. | Online Move In
El cliente no dejó un comentario.Santos C. | First Impressions
Happy with the service and help the employees provide me very professional and respectful.ZUGEIRY M. | Overall Experience
Staff was outstanding and incredibly helpful.Drew A. | First Impressions
Great customer service from the staff, really appreciated it !sharon p. | Overall Experience
I moved out of this unit on June of 2020. I paid the balance and went in the office, the clerk told me to empty the unit and take the lock with me. I did. On my way out I stopped at the office again and he told me no docs need to by signed. I then get bills for each month after my move out. In multiple attempts to contact this store the phone was hung up. Terrible expierence! And I moved out on June/2020 not Jan/2021.Roberto H. | Overall Experience
El cliente no dejó un comentario.Jose R. | Overall Experience
El cliente no dejó un comentario.TIRZA A. | Overall Experience
bien information de los services que Preston Buena atencionLuis P. | First Impressions
El cliente no dejó un comentario.Harry I. | First Impressions
El cliente no dejó un comentario.Mona S. | Overall Experience
El cliente no dejó un comentario.Dayana N. | Overall Experience
Thank you for providing great service!Latosha H. | Overall Experience
El cliente no dejó un comentario.Phillip S. | First Impressions
El cliente no dejó un comentario.Irma P. | Overall Experience
El cliente no dejó un comentario.Vaughn G. | First Impressions
El cliente no dejó un comentario.Shania F. | Overall Experience
The manager Richard is an awesome and kind man! The staff was nice and helpful as well! Thanks guys!princess o. | Overall Experience
El cliente no dejó un comentario.MELMAR O. | First Impressions
Fast, Friendly serviceArmod B. | First Impressions
False advertising on storage unit. The truck I rented had the check engine light on the entire trip.TIRZA A. | First Impressions
El cliente no dejó un comentario.Lori H. | Overall Experience
when I moved my stuff to the storage gate was broken so gate had to be left open and this went one for at least a week. another time I went there at 6:30 pm lights for building 6 and 7 were out..Delores (Lori) D. | Overall Experience
Always dealt with friendly staffFRANCISCO B. | Overall Experience
the young woman who helped me was professional and took care of all of my needs , I will refer any friends to your location.Susanne C. | First Impressions
Thank you for your help very helpfulNelson F. | First Impressions
Terrible service. The employees were dishonest. Never again.Ada N. | Overall Experience
Very easy to useValarie Z. | Overall Experience
I checked in online. it was fast & easy. when I got to the storage it was clean & they had left me the lock with keys. the only negative is gate was open because it was broken.Delores (Lori) D. | First Impressions
You are the bestHeady T. | Overall Experience
I have nothing negative to say.Jonathan M. | Overall Experience
This location has the best staff!!! They have been wonderful during the tough situation that my daughter and I have been going through. The manager and staff have compassion and a good heart.TRACY H. | Overall Experience
NingunoCarmen C. | First Impressions
The staff was great once you got to them. The wait was extremely long they really need more help at this facility. Happy the storage was ground level and accessible.Santoria J. | First Impressions
I moved from Texas to Orlando using U-Haul truck for my moving, I kept my unit #543 for 2 years, I used U-Haul truck for my moving to my apartment. Thank you U-Haul for making everything easy for me!!Diana R. | Overall Experience
Great place!KARIN S. | Overall Experience
Friendly staff. Got us in and out in a matter of minutes. Great location.FRANCISCO B. | First Impressions
For the most part everything worked out as planned with moving 2 u boxes across the country. One minor glitch along the way however it was handled quickly and the GM Richard was a great help.Craig K. | Overall Experience
One small hiccup from customer service phone call that was resolved the next day other than that it was a very smooth delivery from start (San Diego) to finish (Orlando). Graciasjohn V. | Overall Experience
Was billed several times after I turned in my UPod!!! One time being a charge over $500!!! This issue wasn't fixed for months and continued to happen. I'm not sure if it is fixed now!!JULIANA S. | Overall Experience
Thank you guys. Awesome customer services. Nice facilities. Will use them again if I'm in need again.marjorie p. | Overall Experience
Excelente atención ...muy buen tratoLuis U. | First Impressions