Comentarios de los clientes para U-Haul Moving & Storage of Golden

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Golden

Clasificación general:

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Kelsie G.
Clasificación:

El cliente no dejó un comentario.

Pat S.
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El cliente no dejó un comentario.

John S.
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El cliente no dejó un comentario.

Patrick K.
Clasificación:

Wonderful customer service. I recall her name as being Danielle. Upon first glance, I could tell that thus accomplished woman would conduct herself with confidence. I was correct. She seemed to be bound for management! Uhaul should k ok at first school did all of their employees.

WARREN E.
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El cliente no dejó un comentario.

CECIL P.
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Thanks peeps!

JAMES S.
Clasificación:

Great service with a smile!

Victoria L.
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Excellent experience. No problems at all. Ubox arrived early. No damage. All employees were great and so helpful! I would highly recommend this service.

KEVIN S.
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El cliente no dejó un comentario.

CHRISTOPHER S.
Clasificación:

The owner who I dealt with in the morning was great, she was friendly and provided me the service I came there for. The guy who was there when I returned the truck was extremely rude for no apparent reason. Anything I said he had a rude response back. Also, I'm not sure if it's in the contract but he was about to charge me $25 because the blankets weren't folded? Just overall terrible experience with the guy that was completely unwarranted. I have to get a Uhaul again for a move this weekend and I will not be going through that location because of him. Shame, because the owner was great.

Ladonna B.
Clasificación:

The customer service was great. But the truck shook so much it made my arms numb after 10 mins. Otherwise everything was great.

CHRISTOPHER G.
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El cliente no dejó un comentario.

MICHAEL R.
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Excellent location and staff. Always an easy rental. A+

Jim H.
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The truck needed to have the windshield and side windows cleaner

CRYSTAL L.
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El cliente no dejó un comentario.

JOHN M.
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Danielle and Dylan were courteous and professional throughout the rental process.

JOHN K.
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In particular there was a woman who helped set the trailer up. Don't know her name but she was exceptionally customer focused. This was what led to a great experience.

Jim H.
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The vehicle was well maintained but the outside was filthy.

THOMAS O.
Clasificación:

N/A

KAREN S.
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El cliente no dejó un comentario.

Arman P.
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Easy, quick drop-off

Larry D.
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El cliente no dejó un comentario.

Nancy H.
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El cliente no dejó un comentario.

Gary B.
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Easy and great customer service

STEPHEN H.
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Excellent staff (Jessica and Dallas) but the high mileage trucks are not easy to drive.

Michael E.
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El cliente no dejó un comentario.

Jason V.
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Make sure scheduled staff is on time. I arrived at this location and there was one person running the entire store and it was said that his co-worker was MIA. Once his co-worker showed up, customer service was good. The one guy that was there was very pleasant, even though it was apparent he was a bit stressed out.

WIESLAW G.
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El cliente no dejó un comentario.

David H.
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El cliente no dejó un comentario.

Stephen H.
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Try to not assign older/high mileage vehicles to long distance users. Perhaps offer a business account for frequent users.

Cecil P.
Clasificación:

El cliente no dejó un comentario.

MELISSA B.
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El cliente no dejó un comentario.

Daniel H.
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When I made the reservation over the phone I ask specific if I can tow with the pickup truck and they assure me yes. Well this is the second location that tells me it's store policy to lock the receiver so people can not use it to tow. It is not corporate policy and potential customers should be made aware of this before booking, so we can take our business elsewhere. Corporate should stamp out these rouge stores that operate outside of their policies.

James O.
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El cliente no dejó un comentario.

Peter C.
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El cliente no dejó un comentario.

Brent C.
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El cliente no dejó un comentario.

STEPHEN A.
Clasificación:

I rented a 5 x 8 trailer for two days. When I saw it in person, I realized it would be too small and I explained this to the associate. Since they did not have a larger one, I agreed to rent it for the day to move what I could. I returned it later that night to find the next day I was charged for a night drop off? This was not explained to me at all, in fact I thought I was doing the business a favor by returning it early. I could have easily brought it back in the morning and not been charged extra. I explained this to the phone person the next day when I got the bill, and all he said is 'that it is in the contract'. What a bunch of BS. I would never rent here again, and would certainly not recommend to anybody. Very unhappy...it isn't so much the $20, it is more the principal.

RYAN S.
Clasificación:

I change my pick up date by one and they raised my price 500.00 more dollars ! This was so expensive! Why would you raise the price that much for one day ? I would understand if it was the middle of moving season but when I went to pick up truck there was 4 trucks setting in the rental yard !!!! This is absolutely ridiculous!

jill N.
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El cliente no dejó un comentario.

Stephen H.
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El cliente no dejó un comentario.

RICHARD Z.
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Pick up was about an hour from my preferred pickup location.

SCOTT W.
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El cliente no dejó un comentario.

Scott F.
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I think the rates for mileage could be better. At a previous location in Golden, I was told I could get a reduced rate for over a 100 miles. I had put in a 150 miles, but got no reduction there.

MATTHEW C.
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Great service, great people!

PATRICIA M.
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El cliente no dejó un comentario.

WILLIAM C.
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El cliente no dejó un comentario.

JEFFREY H.
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El cliente no dejó un comentario.

MONICA V.
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El cliente no dejó un comentario.

DAVID JOSEPH T.
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El cliente no dejó un comentario.

DENNIS C.
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El cliente no dejó un comentario.

MATTHEW D.
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El cliente no dejó un comentario.

Charles W.
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El cliente no dejó un comentario.

Timothy L.
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El cliente no dejó un comentario.

Patty M.
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El cliente no dejó un comentario.

Dennis P.
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El cliente no dejó un comentario.

JAROLD M.
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Process is significantly too reliant on a cell phone -

Christopher D.
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I was amazed that the woman worker at this location was not wearing a face mask when she announced that only 3 customers were allowed in the store and some people had to leave the store because “they were starting to crack down on that sort of thing”. Workers were surly and not very nice.

Luis L.
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Andy, thank you for all your help. You never hesitated I'm really grateful with you and your location.

PATRICIA Y.
Clasificación:

El cliente no dejó un comentario.

MARKUS H.
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The customer service rep that was at the location during pickup (im sorry I forgot his name) was great! Connected the trailer. Did everything with a positive and helpful attitude.

Stephen H.
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Can't think of anything. Perhaps giving the staff a better view of the lot, so they can see customers more easily.

LERCY T.
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Excellent customer service was provided during this rental. Pandemic guidelines were followed.

RICHARD B.
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very helpful

MATTHEW D.
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Excellent customer service.

ROBERT S.
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El cliente no dejó un comentario.

Doug S.
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I filled out the pre-check in form online to save time. When I went to pick up the trailer, I was the only customer in the store and the lady behind the counter wasn't doing anything else at the time. For some unknown reason, I was met with an attitude of indifference and she acted like she was doing me a big favor throughout the entire process...basically just walking away once the trailer was hooked up to my vehicle. Very satisfied with the trailer, just really put off by the customer service or lack thereof.

Michael M.
Clasificación:

Had to drive 30 extra miles to this location due to my original location not having the equipment available. I wasn't notified until 5 minutes before I was to pick it up. Golden rep at the counter couldn't add on extra mileage to the contract.

ROBERT R.
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El cliente no dejó un comentario.

STEPHEN H.
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El cliente no dejó un comentario.

WESLEY C.
Clasificación:

We had several problems and got almost no help. Our reservation was canceled and we ended up paying more than we should have. I would like to be contacted by a customer service person, please.

Duffy W.
Clasificación:

Wet helpful staff

PAUL S.
Clasificación:

El cliente no dejó un comentario.

GARY M.
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well managed. recommend to anyone needing a rental or materials for moving.

Jayson B.
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Staff is pretty awesome. Simple in. Simple out. I'm happy

JOHNJOSEPH B.
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El cliente no dejó un comentario.

Alissa M.
Clasificación:

El cliente no dejó un comentario.

Rj S.
Clasificación:

The app is super slow. I use other ride share apps like Fluid and the process is a lot quicker and more user friendly. Checking in on their app takes maybe 2-3 minutes, it took me almost 10-12 to just get the keys with Uhaul.

STEPHEN H.
Clasificación:

nothing

KARL A.
Clasificación:

El cliente no dejó un comentario.

MITCHELL J.
Clasificación:

El cliente no dejó un comentario.

Brian S.
Clasificación:

El cliente no dejó un comentario.

Byron W.
Clasificación:

Attendants at both locations were very knowledgeable, careful,, and helpful. For the next: just keep up the wonderful service.

EUGENE M.
Clasificación:

Continue the course

VINCENT F.
Clasificación:

very unexpetantly Expensive.......Can't get in touch with the Mgr. Was held up in traffic fire for Two hrs. NEED last day taken off,as I called in about my predicament and was unable to return exactly on time, even though I was in route!

George C.
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You have a good team there it appears.

Kenneth B.
Clasificación:

Great vehicle

Glenn S.
Clasificación:

El cliente no dejó un comentario.

JOHN L.
Clasificación:

El cliente no dejó un comentario.

RYAN F.
Clasificación:

El cliente no dejó un comentario.

Robert M.
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This comment is related to the lack of a step at the cab of the 15' truck. We had to bring a short ladder in order to get into, and often get out of, the cab. Otherwise the truck use was successful.

Michael S.
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El cliente no dejó un comentario.

Todd M.
Clasificación:

El cliente no dejó un comentario.

Colton W.
Clasificación:

El cliente no dejó un comentario.

JOHNJOSEPH B.
Clasificación:

El cliente no dejó un comentario.

Colton M.
Clasificación:

We got sent around to 4 different U haul places after reserving a 26' a few days before and siad it would be available. After multiple phone calls and over 3 hours of driving across Denver, they were only able to get us a 20' uhaul and we barely made it work. You took off a whopping $50 off the bill, which is almost insulting for the amount of time we had to waste.

Dustin C.
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El cliente no dejó un comentario.

Evan P.
Clasificación:

El cliente no dejó un comentario.

Kimberly P.
Clasificación:

El cliente no dejó un comentario.

Jerry B.
Clasificación:

Provide clear directions for equipment return after hours. I was confused on where to park the trailer

NATHAN S.
Clasificación:

El cliente no dejó un comentario.

mark b. | Overall Experience |
Clasificación:

Very pleased with the overall experience. Moved my Girlfriend from NJ. To CO . Nothing was broken or damaged in the move. Highly recommend the U Box

CURTIS Y. | Overall Experience |
Clasificación:

Fantastic service

Brett R. | Overall Experience |
Clasificación:

Best Uhaul experience yet

Robert K. | Overall Experience |
Clasificación:

Everything was great.

Edwin L. | Overall Experience |
Clasificación:

The main guy Ed was really helpful. Turns out U Haul Moving Help does not do UBox delivery to my final destination in Avon. Ed hooked me up w/ a local guy willing to deliver. AAA+++ all the way.

Thomas L. | Overall Experience |
Clasificación:

U-Haul provided me with well organized, efficient professional service @ a very reasonable cost. Website reservation system is well designed and easy to use.

Mark C. | Overall Experience |
Clasificación:

none

Dustin F. | Overall Experience |
Clasificación:

Nydia was great! Very helpful, calm, clear, and professional.

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