Bonnie H.
Everything is perfect
Comentarios de los clientes para U-Haul Moving & Storage of Glenwood
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de U-Haul Moving & Storage of Glenwood
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kimberly S.
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First Impressions
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The guy at the desk who helped me was very professional caring and helpful you need more people like him I don't remember his name sorry
Melissa C.
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First Impressions
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very friendly staff, I came in one day to look and get pricing and I came back the next day to secure the unit.
LaWanna C B.
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First Impressions
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The customer service was EXCELLENT. I truly appreciate Erik and Jwaun for their professionalism of going above and beyond to address my concerns and needs of my move, from beginning to end with the rental of a 15' truck to the rental of my 10'x10' storage unit, their service was flawless. Thank YOU So Much. Job Well Done!
Karen M.
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First Impressions
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I spoke with Mike on Friday and he told me all about the benefits of renting from U-Haul. I spoke with Erik and he showed me around the facility. I came back the next day and purchased the unit along with a lock. Erik was so professional and accommodating. I have to go back next Saturday to purchase a larger unit! Great, clean place, very satisfied.
Shirley A.
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Overall Experience
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Wish for access to my things a little longer
yvonne w.
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Overall Experience
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Everything Was Excellent & Secure
Gabrielle V.
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First Impressions
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Security limitations prevented us from moving in after 7pm. As a result. I had to store belongings in a relatives garage given I had a move out deadline. So now, I haven’t been able to actually move into my storage space on the move in day I paid for.
james b.
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First Impressions
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Longer access hours would be helpful, especially on Sundays.
Cheryln R.
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First Impressions
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Thank you.
joe l.
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First Impressions
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The staff, including general mgr Penny were not wearing masks. it’s only a global pandemic. thanks uhaul
TEQUILLA W.
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First Impressions
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The two EMPLOYEES that worked yesterday were DEFINITELY very, very helpful to me! They had excellent customer service!
LaKrizzia H.
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Overall Experience
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I waited over a week for a manger to call me and she never called. Then I think the policy for storages should be explained more. The employees there pay more attention to their cellphones than the customer when your moving in so they act like they don’t have time to explain anything. The guy that helped me on 6/23/20 was amazing. Great customer service on HIS BEHALF.
Jeff P.
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First Impressions
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The gentleman helping me was knowledgeable and supportive. Quick and easy process.
tiffany b.
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First Impressions
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I would have preferred a storage closet to the main entrance. I would recommend showing customers options for open storage units so you can select.
LaKrizzia H.
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First Impressions
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There were 3 employees there. The two guys were really nice and patient but the young lady just assumed that I knew everything because I’ve used them before. The last time I had a storage was 5 years ago and I’m sure things could have changed. If she had paid more attention to her customer than her phone she probably would’ve told me about the insurance that I could’ve purchased. Also soon as you walk into the door it all the rain was in puddles on the floor which is a big safety hazard.
Brian M.
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Overall Experience
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I rented a UHaul from this place, then rented storage for 6 month, then, due to loss of my job and concerns over this epidemic, I rented another UHaul and cleaned out my shed... one (1!) day after they hit my account for the monthly charge. I asked for a pro-rated refund OR the option to apply some of the $100 to the UHaul rental. I never asked for the full amount back. I didn't expect that. However, I spent over $1000 in rentals and the incredulous manner in which my requests were met with left a horrible taste in my mouth. Especially given current events. There are PLENTY of other UHaul or competitor locations out there. I'll be using and recommending other options for my next move and storage needs.
DeLisa B.
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Overall Experience
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Immaculate service. Perfect place for storage thank you VERY much. You do not know how much this means to me.
glady b.
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Overall Experience
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I was pleased with the service. Thanks
corey c.
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First Impressions
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The people Assist me with everything I need
Charles M.
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First Impressions
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Customer service handled all my questions with out hesitancy. I found the storage space to be reasonably priced convincing me to rent compartment. The only negative I have possibly is the availability
Rebecca M.
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First Impressions
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Penny was amazing. She was very helpful and knowledgeable about all of products. She is truly a gem at Uhaul in glen wood,IL
Leone P.
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First Impressions
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Great service
Leonard J.
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First Impressions
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The U Haul service team treated me very well!!!
Stacey H.
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First Impressions
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Excellent experience
lisa h.
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First Impressions
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The customer service is stellar! They were a pleasure to work with during this bump in the road in my journey of life.
Brenda M.
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First Impressions
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The truck had a greasy substance on the floor of the truck bed. It was dangerous and made our moving a little challenging, as we had to be very careful that we did not slip and fall.
NEIDA V.
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Overall Experience
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When I call to see if I qualify for the free month storage because I had rent the truck one way the person at the phone was very professional and polite and helpful to answer all my questions.
Lenora f.
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First Impressions
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Good customer service
Catrina J.
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Overall Experience
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I used the U-Haul boxes. One was not secured. Bracket broken. Office staff via telephone was awesome. Penny was great. Above questions are not applicable. I did not go into the facility.
Chris I.
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Overall Experience
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Thank you!
don b.
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Overall Experience
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Very courteous and helpful staff
don b.
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Overall Experience
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Very helpful and friendly staff
Jared J.
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Overall Experience
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Employees of this Uhaul location stepped in to get Uboxes delivered to my new address when other uhaul locations delivery truck failed. They were a huge help and their customer service was excellent.
arriba