Customer Reviews for U-Haul Moving & Storage of Glenwood

1,089 comentarios

103 W Holbrook Rd   Glenwood, IL 60425

(708) 441-4511

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(708) 441-4511

103 W Holbrook Rd
Glenwood, IL 60425

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

RICKY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRISCILLA W. 
Clasificación:
4.0

I found roaches crawling in my storage unit.

priscilla w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA B. 
Clasificación:
3.0

I was told to move three hours away with five containers it would cost me around $1600. It came out to be almost $2300. It would be very helpful if all of these fees were included when someone is getting a price. I was also told that it would take about a week and it took almost a month

Sheri S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Llano A.  |  Overall Experience 
Clasificación:
2.0

In the end, the manager took over and made everything right!!

VANESSA M.  |  Overall Experience 
Clasificación:
5.0

The wash room sink needs cleaning Or redone.It looks bad to the point you don't want to use it.

Pirsia A.  |  Overall Experience 
Clasificación:
5.0

First of all I changed my phone number sometime ago from the number that they have on record. I have called them from this number 708-735-5200. When I made reservations to have the boxes to my

SANDRA P. 
Clasificación:
5.0

Lights on the trailer was off

CAMILO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKY F. 
Clasificación:
5.0

Store owner went above and beyond to accommodate my request. Couldn't be happier!

RONALD C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samuel B. 
Clasificación:
5.0

The prices n charges always change. I alway get charged double then what I was originally

TRENNELL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Llano A.  |  First Impressions 
Clasificación:
4.0

very fast and friendly staff

Melissa C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

laniece W. 
Clasificación:
5.0

Probably the best location I've been to

Lori W. 
Clasificación:
1.0

I am taking my concerns to corporate since there are no managers available on site to help with issues.

NAYIRAH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

shenna p.  |  Overall Experience 
Clasificación:
4.0

The cargo van had low tire pressure on right front tire. It took almost 15 minutes to get compressor started and fill the tire. Wish this had been fixed before I arrived, but overall the van served or needs and was satisfactory.

Garry G. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

cathy b.  |  Overall Experience 
Clasificación:
1.0

Retrain the guy that rode the bike to go pick up the pick up truck that wasn't on the lot when I got there and discuss with the manager that this young man needs to be retrained or he's not cut out to work with the public

Aisha T. 
Clasificación:
5.0

It was a good experience. It went well with no problems.

DEBORAH M. 
Clasificación:
4.0

I arrived to pick up a can at the same time someone evidently did as well. I was within 10 feet of the van specifoed and the person got in and drove off. Then I was told to look around a giant, huge parking lot for that very same van number in the scorching summer heat. I had to go inside to get a new van number, thus negating the ability to utilize the remote pickup feature. In the grand scheme of things, this isn't a big deal, but it was inconvenient.

Ann S. 
Clasificación:
5.0

The team there were awesome. From checking me in and resolving an issue with getting the lights working on my truck. He had to get under the truck with me to figure out what was going on. He went and got a tester to help troubleshoot. Then when I was returning the team got me squared away quickly. A totally professional and excellent customer service experience. I will go to this location again even though it is not closest to me.

NOEL G. 
Clasificación:
3.0

El cliente no dejó un comentario.

KNITASHA W.  |  First Impressions 
Clasificación:
5.0

Can't think of anything. I rented the trailer for over a week and it performed perfectly. Pickup and drop off was fast and efficient. “Kenyan”? Was there both times and was great to deal with.

BRIAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY S. 
Clasificación:
2.0

I was told my truck was ready at my appointed time. I arrived and did the mobile pickup. Found my vehicle got in and was ready to go. Looking around it looked dirty. Someone came out and said that wasn't my vehicle because it wasn't clean yet. Even tho the mobile check in gave me that number. He went inside and came back out and said ok yes that is your truck but you have to come inside to redue the process. A while later I was finally able to drive off. Come to find out the back door was left open. My nephew that was following me got off and closed it. Once we arrived at the house I was moving from I open the back and found it horribly dirty and some kind of grease or oil all over the floor. And the dolly loose back there. Which I hope I wasn't charged for. One of the worst experiences renting a uhaul ever.

RAUL C. 
Clasificación:
5.0

I have had nothing but a great experience at your location. Can't say the same about another! Your personnel go above and beyond to make sure all customers are treated well. I have 4UBox and now a unit. Definitely recommend.

Tera W.  |  First Impressions 
Clasificación:
1.0

Poor communication between me as a customer, the customer service offsite I requested for refund ,called many times spoke to different people never resolved. The first and terrible experience I ever had with U.Haul.

Dobaro D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B.  |  First Impressions 
Clasificación:
1.0

Customer service lied to me. Then called me a lie. Was not given the opportunity to speak to manager. The person I talked to was rude and insulting. I don't need be to lecture about life. Uhaul needs to honor their commitment.

LESTER B. 
Clasificación:
1.0

Faster customer service

Levar B. 
Clasificación:
4.0

Keep being courteous and friendly💖

LEENETTA H. 
Clasificación:
2.0

I think that your rates are to high.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jazmine C.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elijah R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy A.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Jazmine C. 
Clasificación:
1.0

This is by far the worst experience I have had with a moving company - ever, including a permanent change of station move with the military back from over seas. My container arrived at the initial address a day late due to a lack of drivers and an over congested calendar. The driver was friendly. The fault isn't hers. For initial delivery at loading site I had to call repeatedly to ensure delivery and never had a wait time less than 15 minutes. On one occasion I was waiting for an hour plus before being disconnected. Arrival at the final destination was a day late. Beyond that when I called to give final delivery address I was told it was inputted and things were set. I called day before delivery was supposedly set for and they did not have the address. This incompetence resulted in the containers being a day late. I scheduled pickup with them for the following Monday, 4 days later. That Monday I receive a call asking if it'll be read for pick up on Tuesday. I voiced concern that it was supposed to be picked up that day and that they needed to get it Tuesday. Tuesday I received a call stating the driver was sick and that they would get it Wednesday. Wednesday I get a call from my land lord asking why the containers were still there and that they were getting complaints. I spent over two hours on hold with uhaul waiting for an operator, being disconnected twice. By the time the call was “answered” I got an automated message that the office was closed. The next day (Thursday) I spoke with someone after another 20 minutes on hold who lodged a complaint on my behalf. Finally late Thursday afternoon the containers were picked up. I have been charged full price despite significant delays by uhaul on the front and back end. This is an absolutely horrible company with the worst possible customer service. Do NOT use them. The headache is not worth what ever savings you may get by not using packrat or pods.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd p.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Dangelo S.  |  Overall Experience 
Clasificación:
5.0

Truck ran a bit harsh, maybe needed some maintenance but everything else was great

CHRISTINE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Danny A.  |  First Impressions 
Clasificación:
2.0

This is one of the worst experiences I have ever had. I had a schedule pick up for 2 o'clock for a moving truck. I also wanted to establish a lease for a storage unit. What should have been a simple transaction was delayed by unprofessional and at times, in competent staff. When I first arrived, there were two patrons in front of me. When it was my turn, the 3 associates were talking and joking among themselves loudly. I had to redirect the gentleman who was cashing me out several times. They continued to be okay around and continue to use vulgar language. When the associate finally completed my order, I was shown to my unit. The associate instructed me to use the key card to access my unit. When I swiped my card, the associates name appeared on the screen. I informed the associate and he said he would fix it. We go back to the front desk and associate says he is working on it. He hands me the key card and we try again; access still denied and the associates name was still showing. At this point it is after 3 o'clock. My son was growing anxious so I left to get him something to eat. When I came back associates states issue was resolved. When I attempted to access key pad, a name "Sherise" appeared. I informed the associate that was not my name. At this point I was really upset and needed to leave to start moving. This whole experience delayed my move and was an extreme inconvenience! Lastly I never received a contract for my storage unit. I also was never informed of the hours and made a blank trip because I was denied access to my unit. Overall, one of the worst experiences ever!!!

SELECE D.  |  First Impressions 
Clasificación:
4.0

Had to wait in line for someone to help me for about 15 minutes but I don't think you do online check-in for trailers. Happy to be able to drop it off just using your software!!

ALISON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD B. 
Clasificación:
3.0

El cliente no dejó un comentario.

WENDY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theresa A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakesha U.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ernest G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

vernice E. 
Clasificación:
3.0

Just a couple of concerns it's really difficult to lock your storage unit at a certain time at night That is knowing how to set the alarm correctly, unfortunately when we came back to unload our storage unit after 10 PM at night and we were locked out . The whole process is very confusing. And also another concern this doesn't have anything to do with the storage but the lady that I spoke with on customer service just told us we needed one storage unit and that would've not been enough room for us but thankfully the staff had an extra one on hand that we could rent. I probably won't do business with U-Haul overall because our moving experience was very stressful and the customer service was not too good there was a couple of representatives that were very unkind that I spoke to on the phone I'm definitely going to do business with another moving company. I will say the local staff at the storage unit they were very kind and helpful.

Michael C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

corey c.  |  Overall Experience 
Clasificación:
2.0

When I called to reserve the vehicle, the person who set up the rental agreement estimated the total cost at $138. That wasn't even close to the final cost. Suggestion: do a better job of working with the customer on the estimate. Right now I just feel like I was gouged by your people.

GREGORY W. 
Clasificación:
5.0

This was my first time at this location. I had a very pleasant experience. Professional and quick service.

ALYCIA R. 
Clasificación:
5.0

what stands out is the service I received. Upon returning the truck just after closing. An employee named Ernesto was waiting for his ride. He took the time to help navigate the website for the return. I am 69 yrs old and not to tech savy. He stayed with me for a good 20 minutes and guided me through everything. Even when his ride showed he made sure all was right and that I was comfortable. This kind of service comes few and far above what most people do. If you get a chance tell him I appreciate his work ethic and attention to do the right thing. Thomas Burns

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
4.0

All good

LEROY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLUWASEGUN L. 
Clasificación:
5.0

Awesome people, awesome service. Thank you.

PHILIP E. 
Clasificación:
1.0

The entire order was messed up from start to finish. I hope I never have to move. From broke down truck to over charging and making additional reservations and incorrect delivery times and days. I hope I never have to move again and if I do I probably use a different service. Cheap but expensive.

Terenee P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

VANISSA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

mickey C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mustafa K. 
Clasificación:
1.0

El cliente no dejó un comentario.

AQUEELAH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chereta D.  |  First Impressions 
Clasificación:
2.0

I have use haul several times before but this time my experience was awful. After I was assigned a truck a man came in complaining about the condition of the truck that was assigned to him and didn't want it. They literally took the key out of my hand and give it to the guy how was complaining about the condition of his truck. The truck that the switch me to was damage. I and then went back inside and spike with Jwan about the truck condition and he said it was already noted but I still took pictures of all the damages anyway, the truck was in need of repairs bad, the driver side door would not close all the way amongst other things. I took the truck away because I needed to move some items to storage and it was only for one day. Big problem- I turned in my truck the next day on time and received my email receipt for 30 miles. The very next day I received another email receipt for a different truck number with 2 day rental and 35 miles for a total of $85 extra that was charged to my card I called customer service and they said, the clerk never done the paperwork to switch out the trucks and that why I ended up paying for 2 rental and l have to file an dispute for me to get a refund which will take up to 30 days. In other words because of the clerk mistake I ened up paying for my rental and another customer rental because of the clerk not doing the correct paperwork. I paid $54 for my rental and $85 for a stranger rental who rented his truck for 2 days. This is unacceptable and unfair that I have to file an dispute and wait for 30 days for my money back but they took my money for an complete stranger immediately. I have used u haul before and even have a storage unit there. This is the very first time that I've been treated so terrible. Will I ever use u haul again, yes I will but I will not let them switch out any trucks especially when the keys are in my hand. Still waiting for my resolution.

KIMYATA G. 
Clasificación:
5.0

Nothing. Pick up and return of equipment was easy and staff was pleasant and a joy to deal with. Excellent operation.

ROBERT P. 
Clasificación:
3.0

This location needs more staff. It is a newer, larger facility, yet both times I went there, there was only one person working to assist customers.

SEAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamaal P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

harold W. 
Clasificación:
4.0

I made a reservation online for a truck and a store unit. I had no issues picking up the truck but once I came back to store my furniture, I was told the reservation did not exist and priority was giving to online reservations so I could even get a storage at the time. Ironic. I had a truck full with nowhere to store it…

Marta A. 
Clasificación:
5.0

In and out quick no hassle easy rental process picked n dropped was a breeze

Martin S. 
Clasificación:
1.0

They took my lock off of my unit and made me pay for it... Every time I come pay my bill they always taxing me. I can never get in contact with corporate and I don't understand why they took the whole latch and lock off of my unit and charged me for it like they was stealing out of my unit.... I feel used and messed over every time I go to my storage unit

sarita p.  |  First Impressions 
Clasificación:
1.0

The poor rating is for the Park Forest branch where I originally had my reservation. I reserved a trailer a month ahead of time. When I arrived to pick it up, I was told they didn't have any and was offered no assistance for the extreme inconvenience other than call 1-800-uhaul. I then spent an hour on the phone frantically searching for another trailer and finally obtained one at the Glenwood location. The staff at Glenwood was helpful and I would rate them much higher than Park Forest. Shame on Uhaul though for such a poor system. What is the point of a reservation if the equipment is unavailable?!

HEATHER I. 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald m.  |  First Impressions 
Clasificación:
5.0

There was a leak in the trailer, which water got into. I only had plants and a couple of boxes. All in all, it was okay. Peace.

J R W. 
Clasificación:
5.0

We need to get a better way to scan my driver's license.

Lance W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARVIN B. 
Clasificación:
2.0

When setting a guaranteed by date - honor that date, please. I had an issue where the local U-haul did not pick my boxes on time (their truck was broken down) and instead of honoring the guaranteed by date, they changed the date by several days. I assume this was to avoid paying back the $50.00/day late that the shipment would be. It took several long calls before I was able to get my boxes shipped across the country "on time." They still arrived three days later than they were originally guaranteed. I had to change my moving help last minute while I was already on the road moving across the country, which was incredibly stressful for something that could have been avoided. I also had received a call after the boxes were unloaded and returned and to confirm I was done with the boxes. I confirmed I no longer needed them and they were empty and returned to the U-Haul facility. The customer service representative told me they would close my account. However, I got charged another month of rental fees, and my attempt to get that charge returned (as I had already confirmed I was no longer using them) was ignored.

Sara H. 
Clasificación:
3.0

The trailer I reserved was not available at the planned time because the previous person had not returned the unit. I had to go with an open trailer as a result. The counter attendant was very helpful during this issue so thanks to him we worked through it, but the system failed me. What you reserve should be available when its planned to be ready. Not sure I would rent again with Uhaul if this is how you manage your assets. Again, my thanks to the gentleman behind the counter for helping me, but Uhaul failed me.

Glenn H. 
Clasificación:
2.0

Workers had vehicle ready for me when I came in early however said they did not have it ready. Got me set up with the vehicle late.

JOSIAH G. 
Clasificación:
4.0

El cliente no dejó un comentario.

LANCE L. 
Clasificación:
5.0

Everything from the beginning to the end was perfect. The facility was clean and well maintained. The staff was courteous and professional at all times. Very helpful and knowledgeable when I asked questions. Overall if I had to use Uhal again I wouldn't hesitate. Thank you so much for making my first experience the best!!!

winona r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSHONDA J. 
Clasificación:
1.0

Everything I paid for wasn't on the truck and nobody was there at 7am when the store opened. I have a business and needed a truck to complete a job which caused me to be late to my customer. Very dissatisfied and will never use this location again

Anchored Transpo L. 
Clasificación:
5.0

This is the best indoor storage unit I have ever used.

Alan G.  |  Overall Experience 
Clasificación:
4.0

Staff was helpful. I stopped in one day they told em they had no storage units. Went on line with my granddaughter and was able to reserve a unit. So I wonder if the person behind the counter knew anything on storage units that were available.

Marge S.  |  First Impressions 
Clasificación:
5.0

Excellent service.

KAREN P. 
Clasificación:
5.0

Sarah was so amazing

ERICA E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jasmine C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY BETH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
1.0

The young lady the dropped my uboxes off did a wonderful job with drop off and pick up. The locked on one of my uboxes appeared to be tampered with. The store manager Joe Albert was horrible, disrespectful and doesn't know how to speak with customers and provide great customer service. This community represent black and brown people and this guy is white and talk down to the people in the community but sings a different song when someone white walks in the store. I ask to speak with a regional manager in order that I may complain about his behavior and he stated that he is the owner and there is no one else. This guy is deceptive and very dishonest and misrepresenting UHUAL with disgrace. This guy needs training, coaching abs sensitivity training when dealing with other races than his own. I would like a phone call to discuss Lin detail my experience with Joe the store manager.

CATRISE C. 
Clasificación:
5.0

From beginning to end I received the star treatment and I would recommend this location to everyone big ups to those two that serviced me

Marvin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mylite H. 
Clasificación:
5.0

Bueno

DAVID L. 
Clasificación:
5.0

I would recommend this storage to anyone that need it,its more spacious/storage,much bigger than any other place i been,its unique,i love the access of the place,its like no other storage.The employees are so professional.

Lakeesha P.  |  First Impressions 
Clasificación:
3.0

The process needed to go through before being "approved" to drive away with a 24/7 vehicle would have been nice to know about before beginning the check out process. Seemed chaotic and last for no reason. The store itself was well stocked and supplied.

Erica C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACIE W. 
Clasificación:
1.0

Schereville Indiana would not help me at all looking for a trailer. Worst management ever. Pine island was excellent. Where i actually rented it from he had no idea what he was doing. I bet no one even reads this

SCOTT B. 
Clasificación:
5.0

I don't feel that I should have to pay the $20 for the after hour return of the cargo, since I was never informed that that would be the case, especially since they told me that I could return it at 10 PM, which I returned it hours before that

ZELINE J. 
Clasificación:
1.0

Called 2 days in advance to get our U box ready for pickup and we had to wait 1.5 hours for them to get it out of the warehouse and wrap it

edward K. 
Clasificación:
2.0

The door was extremely hard to close. I had requested a 5Ã-12, but received 5Ã-8 trailer. Other than that the overall was acceptable. Gracias.

J R W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARONICA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly R. 
Clasificación:
5.0

Efficient and friendly service. Very happy with experience.

KEVIN O. 
Clasificación:
5.0

Alsome Customer service.

ANTHONY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY C. 
Clasificación:
1.0

I was not provided my 24/7 access so had to wait when they opened, and they clerk arrived 15 min late to open. Therefore, I was late to work due to all of this. I believe I should receive a discount on what I paid.

KELLY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devonne M.  |  Overall Experience 
Clasificación:
4.0

The reason I answered question #1 no is because this facility has a significant security issue that can be corrected quickly, easily, and at no cost to you. The overhead doors of the indoor loading bay are activated by motion detectors, when a vehicle approaches the overhead door it opens automatically which causes two problems. First, it allows customers into the facility without checking in by swiping their card. When they go to their lockers and open the alarms sound. This happens frequently. Secondly, and far more importantly, the automatic overhead door openers allows non-customers to enter the facility which poses a profound security issue. By simply turning off, or removing, the automatic door opener sensors it will require customers to check in with their swipe card to gain access to the facility and prevent non-customers' access. This is a HUGE opportunity to improve safety and security at your facility for the benefit of both your customers and for U-Haul.

Maureen G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNETTA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

andre c.  |  First Impressions 
Clasificación:
5.0

I utilized the free month of storage after renting a UHaul truck. It provided me time to organize my new place and throw away items before bringing additional items into the space. Knowing I only had one month forced me to focus on the task.

PATRICE E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PEARLIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariah L.  |  First Impressions 
Clasificación:
1.0

The representatives are rude and not knowledgeable. They lie about mileage and where it is in the vehicles. They don't thoroughly examine the vehicles when they're returned. I had 2 representatives lie about the gas meter. They overcharge for things that shouldnt be your fault when their reps are telling you something different. This was the absolute worst experience I've had.

shakilya R. 
Clasificación:
3.0

When I went to pick up the truck the guy was new and didn't have enough training to help load the car on the trailer but very nice very professional and tried very hard

THERESA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dionna L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

BILLY W.  |  Overall Experience 
Clasificación:
5.0

Nada

Timothy P. 
Clasificación:
5.0

Keep up the professional teamwork! The Team was both respectful and knowledgeable.

ozzietta b.  |  First Impressions 
Clasificación:
4.0

I had no problem, but the U-Haul seems like it needs a wheel alignment

DARLENE C. 
Clasificación:
3.0

Couldn't get anyone on the 800 number to pick up. The line was long at the location so we ended up booking on-line. We booked a cargo van on-line 4 days before the rental. Upon arrival, the location had no record of our order despite the fact that we had a confirmation. They had no cargo van for us. We ended up getting a 10' truck but we were lucky they had that. The staff was very nice--it wasn't their fault that the on-line service did not properly communicate with the location selected. The truck needed a front end alignment and wobbled in the wind when empty. The return was very easy and quick. That was a good experience.

Steven F. 
Clasificación:
3.0

There was nothing wrong with the location other than the fact this was NOT the location I rented from, and was not the equipment I rented. How is it that you allow me to reserve what I want, send me a confirmation. Then the day before send me a guaranteed rental email with a different location. Then the day of the rental tell me the equipment is not available?

FRANK R. 
Clasificación:
1.0

I don't like how I was charged, more than the price I was shown

DAVID H. 
Clasificación:
5.0

I must admit your staff and service was five star. Gracias.

STEVEN B. 
Clasificación:
5.0

She was very very helpful

Rickey C.  |  First Impressions 
Clasificación:
4.0

service delays because of computer delas

Charlene P.  |  First Impressions 
Clasificación:
5.0

I didn't vet my free lock upon. Signing for my unit. I reserve ed a 10×10 unit , it wasn't available when I came to check in. Instead I had to purchase two 5×10 units at a higher rate than I had expected. An you do something about those concerns? Thank you, Joseph Allen

Joseph A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

tracy h.  |  First Impressions 
Clasificación:
5.0

So far so good. Everyone working at this location has been very helpful and made this move/continuous move very easy. My dad might even get a storage unit here now. Keep up the good work :)

Meghan D.  |  Online Move In 
Clasificación:
5.0

great service

Earl L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RODNEY C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

priscilla w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Demarcea H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Melissa H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Melissa H.  |  Online Move In 
Clasificación:
3.0

The facility was great and I'm very pleased with how things went while my items were stored. I was frustrated with the process I experienced AFTER I cleared my things out. Hold times on the phone were ridiculously long and I received a past due notice despite having closed out my account online as Uhaul offers and after receiving a confirmation email from Uhaul of my having done so.

David J.  |  Overall Experience 
Clasificación:
5.0

Verneice, I'm not sure how to spell her name. She was so polite, patient and professional, I love how she explained everything and made sure I was comfortable with my rental.

angela r.  |  First Impressions 
Clasificación:
5.0

No small selection here. They have what you need..

Alan G.  |  First Impressions 
Clasificación:
3.0

I never received confirmation of my request to move out until I received this survey. I am wondering if I'm being charged for this unit. I upgraded to a larger unit May 27th closing this one out.

Leslie C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kyla j.  |  First Impressions 
Clasificación:
3.0

The original reservation we made was deleted. No-one told us you needed to pick up the keys in 48 hours or it would be deleted when we made the reservation on-line. Then the very nice young man who helped us was working his first day at that store and could not find the reservation. Then we were forced to redo the entire reservation, and we were given a location at the back of the facility which is too far for us due to my being disabled, I asked for a unit at the front where we were able to find units which were empty and had no locks. The young man had no idea how to find and switch to those units. We came back and a different person told us the front section where we identified the open units was not officially opened yet, and he had no way to put us on a wait list for those units. He could not tell me when this section would open and I needed to call back every day until it did. Wow, This is inefficient and not customer focused. I called today to see if the section is open. The answering service says they will leave a message with the facility staff.

Sydney R.  |  First Impressions 
Clasificación:
5.0

Customer service at this facility is EXCELLENT!!!!!!! Current customer, Alesia Lyles

alesia l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurion L.  |  First Impressions 
Clasificación:
5.0

My experience was very good as far as the unit goes. But I was very dissatisfied that I paid the fee at the end of May thinking I may still need the unit a few weeks in to June (which I didn't need it since I secured an apartment) so I felt I should receive a credit because I did not have to use the unit for June. I moved my things out of the unit on May 31. No problem with the unit (it was great, thank you) but the practice of not refunding is not good. I'm a senior and did not have money to just give it away like that. I spoke to the manager who said there would be no refunds. Maybe you could help.

Anita J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

phyills h.  |  Overall Experience 
Clasificación:
5.0

Though I’m a repeat customer this location is a first time I’ve used it

Deirdre A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN T.  |  First Impressions 
Clasificación:
5.0

There whole staff is so nice and polite.

Ken G.  |  First Impressions 
Clasificación:
4.0

Staff friendly and helpful but you need more! Line developed because only one staff person.

Leslie C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Arneda W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

marcia m.  |  Overall Experience 
Clasificación:
5.0

After visiting the landing store, Jessica who was very helpful and knew what I needed was not at her store she referred me to the Glenwood store. Ernie at the Glenwood store was very helpful.

SOFIA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John G.  |  Overall Experience 
Clasificación:
3.0

When I got to the store to claim my reserved unit, each guest took a half hour to complete their order with the cashier, we were there over an hour just trying to claim our reserved 10x20x10 storage unit. Another person was there, waiting because the employees misplaced his keys! He was there linger than we were waiting for them to find them. Instead of getting 1 10x20x10 they told us after we checked in that we would be receiving two 10x10 units. We were expecting 1 10x20x10 like my reservation states. We needed the longer space because we are moving and needed a temporary place to keep large furniture and boxes that would have fit better in a single unit than two completely different, side-by-side units. Overall we were disappointed in our experience but the employees were kind.

Amanda W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gage W.  |  Overall Experience 
Clasificación:
5.0

Customer service via telephone and at the store was excellent and thorough.

diondrea t.  |  First Impressions 
Clasificación:
5.0

The only issue I have is this location needs more workers their only working with a 2 man crew. They definitely need more associates working for them.

Meghan H.  |  First Impressions 
Clasificación:
3.0

Lowered rating because I was assigned two units (1035 & 1041) that were being used by u-haul with no notification in the system. This caused great frustration, as I was using hired movers.

bessie l.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marisha C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Leslie C.  |  First Impressions 
Clasificación:
4.0

Very impressive the Mr. Craig Wilson team was more then exceptional! His staff at Glenwood Il, location was very intuitive, professional, informative and accommodating. They made a very difficult task simple and stress-free. Everyone I encountered was pleasant and offered assistance. This was my very first experience with uhaul and it won't be my last! Thank you again for an impressive great job Craig Wilson, Earnesto and the gentleman that took over Earnesto shift. Sorry I don't remember his name.

KEESHA S.  |  First Impressions 
Clasificación:
2.0

Upon Arrival there was two people from another store in Indiana covering for someone else and they both were saying they can't do anything when it comes to storage. So they had a line of people waiting over 30 mins while they were trying to get a password for the system. Although the lady was trying and still got it done overall it was not professional but i understand things happen in storage all the time.

Ronisha S.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Sydni G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marion S.  |  Overall Experience 
Clasificación:
1.0

Waited in like foreal almost an hour. Worker doesn't listen to anything you say.

Shamim B.  |  First Impressions 
Clasificación:
5.0

This facility was great for my family and our belongings. Very clean, well lit, and friendly staff all make a huge difference.

Andrew J.  |  Overall Experience 
Clasificación:
4.0

I called to reserve a 10x10 unit , when I got there to move my stuff in, they didn't have any units that size available. I had to take 2 smaller units and wait until a 10x10 is available.

carl w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanya H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L.  |  Overall Experience 
Clasificación:
5.0

Great service; clean and better than other u-Haul locations!

WILLIAM P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Yosef P.  |  First Impressions 
Clasificación:
5.0

Great experience with everything

james j.  |  Overall Experience 
Clasificación:
4.0

My move out date was 3-5-2021. Please correct in the system as I should not be charged for any dates beyond 3-5-2021.

kayla b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Madison S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lagwaudia J.  |  First Impressions 
Clasificación:
5.0

The guy at the desk who helped me was very professional caring and helpful you need more people like him I don't remember his name sorry

kimberly S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

leland w.  |  Overall Experience 
Clasificación:
5.0

very friendly staff, I came in one day to look and get pricing and I came back the next day to secure the unit.

Melissa C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SELENA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty D.  |  Overall Experience 
Clasificación:
5.0

The customer service was EXCELLENT. I truly appreciate Erik and Jwaun for their professionalism of going above and beyond to address my concerns and needs of my move, from beginning to end with the rental of a 15' truck to the rental of my 10'x10' storage unit, their service was flawless. Thank YOU So Much. Job Well Done!

LaWanna C B.  |  First Impressions 
Clasificación:
5.0

I spoke with Mike on Friday and he told me all about the benefits of renting from U-Haul. I spoke with Erik and he showed me around the facility. I came back the next day and purchased the unit along with a lock. Erik was so professional and accommodating. I have to go back next Saturday to purchase a larger unit! Great, clean place, very satisfied.

Karen M.  |  First Impressions 
Clasificación:
5.0

Wish for access to my things a little longer

Shirley A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen M.  |  First Impressions 
Clasificación:
4.0

Longer access hours would be helpful, especially on Sundays.

james b.  |  First Impressions 
Clasificación:
5.0

Gracias.

Cheryln R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Edwin J.  |  First Impressions 
Clasificación:
2.0

The staff, including general mgr Penny were not wearing masks. it’s only a global pandemic. thanks uhaul

joe l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilary M.  |  Online Move In 
Clasificación:
5.0

The two EMPLOYEES that worked yesterday were DEFINITELY very, very helpful to me! They had excellent customer service!

TEQUILLA W.  |  First Impressions 
Clasificación:
4.0

I would have preferred a storage closet to the main entrance. I would recommend showing customers options for open storage units so you can select.

tiffany b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony M.  |  First Impressions 
Clasificación:
5.0

The people Assist me with everything I need

corey c.  |  First Impressions 
Clasificación:
4.0

Customer service handled all my questions with out hesitancy. I found the storage space to be reasonably priced convincing me to rent compartment. The only negative I have possibly is the availability

Charles M.  |  First Impressions 
Clasificación:
5.0

Penny was amazing. She was very helpful and knowledgeable about all of products. She is truly a gem at Uhaul in glen wood,IL

Rebecca M.  |  First Impressions 
Clasificación:
5.0

The customer service is stellar! They were a pleasure to work with during this bump in the road in my journey of life.

lisa h.  |  First Impressions 
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