Customer Reviews for U-Haul Moving & Storage of Glens Falls

4651 comentarios

112 Main St   Queensbury, NY 12804
(I-87-Exit 18)

(518) 793-5126

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(518) 793-5126

112 Main St
Queensbury, NY 12804
(I-87-Exit 18)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

Understaffed

Peter R. 
Clasificación:
4.0

Maybe one or 2 more employees. Staff members in this location are professional and work fast and on point 😊. Thank you.

Michael R. 
Clasificación:
5.0

I have been renting from Uhaul for over 30 years from NJ, NY and CT. I've been renting from this location for 20 years. I have always appreciated the professional manner in which your employees conduct themselves. They are extremely helpful and take the time to make sure that my family are taken care of in our moving needs. I will be using this location again because of the employees and the rental equipment and services they provide. Thanks for making a stressful situation easier knowing that when you enter this location the employees will do their best to help you.

Martin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYLESSA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

Smooth transaction. Staff on site was friendly and helpful.

RYAN CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill D. 
Clasificación:
5.0

Personal was amazing,(didn't get her name wish I did) easy drop off , vehicle was clean and great gas mileage

Edward P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephanie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

Can't think of a thing.. 1st time renting a trailer and it went well..

THOMASANTHONY B. 
Clasificación:
1.0

I was not aware of "after hours fee". The employee was there when I arrived, they were not closed. I would have just kept it overnight. No idea how my total is over $100 for a van for 4 hrs. Will not be renting again.

GARYD F. 
Clasificación:
5.0

Staff was more than helpful, and made my rental experience effortless. Thanks guys.

BORISALEXANDER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky W. 
Clasificación:
5.0

Awesome customer service . 24/7 self drop off excellent experience .

MARKJOSEPH P. 
Clasificación:
5.0

The people who worked with me could not have been more helpful, friendly, and professional. They represent your company very well.

sue R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOREENM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

REXTSU SHEN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL ANTHONY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTTW L. 
Clasificación:
3.0

Equipment and cost quoted by the 800 service should be honored when you go to pick up rental

MITCHELL H P. 
Clasificación:
5.0

Polite and friendly staff. In and out in a very short time. Would recommend renting.

Charles N. 
Clasificación:
5.0

The unit had a slight water leak

Scott L. 
Clasificación:
5.0

Extraordinario servicio al cliente

Jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYLESSA O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Guy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANMICHAEL A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY STEPHEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqualine P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONSTANCESUSAN B. 
Clasificación:
5.0

The staff was friendly and welcoming even though we had a slight issue with my personal truck. Nevertheless, they were amazing and wonderful to accommodate us and everything went smoothly.

Jonathan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Curt S. 
Clasificación:
5.0

Great Queensbury experience

Alex G. 
Clasificación:
5.0

Nothing.

David M. 
Clasificación:
5.0

I only had your 26 foot box van for half a day and only drove it 7 miles. It worked fine for me and my needs. The only thing I could see as an improvement would be a back up camera set up in trucks that big for more inexperienced drivers to back them up easter

Neil D. 
Clasificación:
5.0

Good customer service helping me with locations to return and how to reach the locations

JOSEPHLEE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald F. 
Clasificación:
5.0

Are use this location a a few times over the years. They have always made it so simple and affordable where every time it seems too easy. Thank you!!

George B. 
Clasificación:
5.0

Need to update online reservation system for trailers. You have a 24 hour max which isnt enough for some peoples needs.

kyle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher L. 
Clasificación:
4.0

Have more than one person working the entire location. He was running the store, answering all the phone calls, hooking up all the trailer rentals and inspecting all the returning rentals. Insufficient staffing.

MICHAELJ S. 
Clasificación:
5.0

Very helpful staff, quick efficient service when picking up and dropping off the truck. Will definitely use this location again.

Charles L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

jeffrey F. 
Clasificación:
5.0

Fast service

Brett W. 
Clasificación:
4.0

Keep up with cleaning the driving seat area itself and behind the seats as well as the floors and air freshener would be nice 🙂also they should upgrade the stereo to smart phone compatibility. Thank you. 😊

Michael R. 
Clasificación:
3.0

El cliente no dejó un comentario.

John S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

steven Z. 
Clasificación:
5.0

Trailer could have been cleaner. Floor had sand/dirt on it. I returned it cleaner than when I picked it up.

Thomas B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

mylessa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney D. 
Clasificación:
5.0

Only problem i had with trailer was the tire hold down strap ratchets need lubrication because i had problems letting the straps out... otherwise everything was perfect

Agustin P. 
Clasificación:
4.0

El cliente no dejó un comentario.

megan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY H. 
Clasificación:
1.0

Uhaul did not close out my account after an inspection on February 26th. Uhaul proceeded to charge card on file. I made a phone call to management who acknowledged the mistake and promised refund to card within five business days. Amex dud not refund and charged again for April directly to Amex. I called Norm who said he would take it up with Albany and return call. No call. I have contacted moving made easy which will provide evidence of February 25th move out. American Express will deal with this ultimately. Never again uhaul.

christine f.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff in GF.

Christopher R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samuel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward W. 
Clasificación:
5.0

Associates who checked me out in the morning and checked me in back in, in the afternoon, were all polite efficient and friendly. Great experience!

Terrence B. 
Clasificación:
3.0

Get the right email address. I live in New Zealand. We dont have UHaul here. I havent used your services so I dont know how good you are. Your emails always come from a No Reply address so I cant tell you. Maybe change that.

nathaniel F. 
Clasificación:
2.0

Trailer was returned unused as it had a terrible vibration and not roadworthy. Store manager was to call me and never did about the situation.

THOMASJ L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy F. 
Clasificación:
5.0

Overall fantastic job, thanks guys.

Linda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadir B. 
Clasificación:
1.0

Vehicle had service lights on it. I was over charged on miles as the miles out was not accurately documented by uhaul employee (by 40 miles) and uhaul never adjusted correctly. I was charged for the uhaul for 4 extra days because the person who checked me in did it incorrectly?...although they say it was a computer error. I had to call numerous times to let them know the vehicle was there and to stop charging my card and refund the overcharged amounts. Terrible experience overall!

Kelly H. 
Clasificación:
3.0

I was charged an xtra $34.65 for what I don't know. I had an issue with returning the van, the check in app. Was Not letting me record mileage,therefore I couldn't get passed that section, the location was closed it was cold out and I tried for a good 20 minutes. I filled the gas tank back up, so I'm not really sure why I had 2 different charges. Coming to $85 & change. This is for a van that should've been $19.95 and mileage. So I am pretty upset, as I'm unemployed due to pandemic I'm a single mother and being taken advantage of, I would have used U-Haul many times, now I won't. I feel like I should be refunded this xtra charge w/ No explanation why I even got it. The van was definitely not clean, which I would have overlooked, but now I'm angry for this charge. Gracias

Paige M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

Doing a great job. They where friendly and helpful. Process was seamless.

Bradley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda R. 
Clasificación:
4.0

El cliente no dejó un comentario.

John C. 
Clasificación:
3.0

Truck was dirty inside and out

Harold H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ian D. 
Clasificación:
5.0

Great customer service!

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold R. 
Clasificación:
5.0

Great crew in this location.

joe o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

patrick F. 
Clasificación:
5.0

The tires were not at all sufficient for snowy weather. It was unsafe to drive due to the tires spinning on the snow. This is dangerous for customers unaccustomed to driving large vehicles. I am familiar with large trucks but even with my years of experience, it was scary to drive it in a snowstorm. You guys need to make sure northern state/snow region Uhaul trucks have adequate snow tires. The customer service is always professional here.

Gwendolyn G. 
Clasificación:
5.0

Very helpful attendant. It was a rough move from out of state and he was very kind and friendly.

LAURIE A.  |  First Impressions 
Clasificación:
5.0

Glen was wonderful to deal with. Very professional and helpful during the time I needed to rent a truck and a storage unit. Thank you Glen.

barbara g.  |  Overall Experience 
Clasificación:
5.0

This facilty and Mr. Norman Rivers are superb!!! Norman assisted me when my mom passed 4-years ago. The unit was safe, clean and heated. The staff were pleasant every time I was at the facility: professional, timely, considerate, and knowledgeable. Norman, again, promptlly assisted me when I arrived yesterday to complete unload ing the unit and rented a UHAUL for the goods to come to Buffalo. Thank you for a fine experience in the storage unit 331 and in renting trucks from the facility.

Kim T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert s.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

larry w.  |  Overall Experience 
Clasificación:
5.0

This is a very nice U-Haul facility with excellent staff!

Katherine B.  |  Overall Experience 
Clasificación:
5.0

I rented a climate controlled unit expecting just that. However, a sign inside the building says the temperature will not go below 45F. There is no air conditioning and the thermometer next to the sign was reading 85F. Clearly climate controlled means not freezing but no concern about heat and humidity

janel m.  |  Online Move In 
Clasificación:
5.0

U-Haul is always a good company to work with, and this location is particularly nice. Thank you to the wonderful staff and excellent management!

Katherine B.  |  First Impressions 
Clasificación:
4.0

I could have used more lighting, it was difficult to see in unit

Bonnie S.  |  Overall Experience 
Clasificación:
5.0

Having a sticky situation on my hands the staff at Uhaul was amazing to work with and so very helpful , thank you very much

Jamie K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P.  |  Overall Experience 
Clasificación:
5.0

The staff was fantastic!

Kristy E.  |  First Impressions 
Clasificación:
5.0

Moving is painfully daunting! The guys at U-Haul Queensbury go above and beyond to make it go as smooth as possible! The suggestions to do things easier and more economical was appreciated too!!

KellyAnn A.  |  First Impressions 
Clasificación:
4.0

The securing of a site for my needs was smooth and the unit was just right for my needs

Michael P.  |  Overall Experience 
Clasificación:
5.0

The gentleman that I would with was absolutely awesome!!!!!

Christopher P.  |  First Impressions 
Clasificación:
5.0

Great people, great friendly service,,very clean and secure. I highly recommend.

jessica a.  |  Overall Experience 
Clasificación:
5.0

This facility is fast, courteous, and professional in every aspect of their work. They made my moving experience a breeze, for sure the easiest part of my move! Felt valued as a person/customer.

suzette S.  |  First Impressions 
Clasificación:
5.0

great place , secure and good service

Aaron E.  |  Overall Experience 
Clasificación:
3.0

Are there cheaper units than $94 a month?

chris m.  |  First Impressions 
Clasificación:
4.0

The manager was very helpful to us over the 5 years that we had the storage unit for my mother.

Jean D.  |  Overall Experience 
Clasificación:
4.0

I got a brand new truck with 200 miles on it. The car dolly worked great when strapped down correctly. I even got a free month of storage for traveling one way. Low speeds are the key to towing a car.

Aaron E.  |  First Impressions 
Clasificación:
5.0

U-haul was great as usual, and the staff was excellent at this location. ¡Gracias!

Katherine B.  |  Overall Experience 
Clasificación:
5.0

Great Place Great People Manager and his staff are always willing to help Clean, Safe and easy access I will be back This should be a model U-Haul dealer

WALTER W.  |  Overall Experience 
Clasificación:
5.0

The facility is conveniently located and excellently maintained

Vincent P.  |  Overall Experience 
Clasificación:
4.0

Staff was exceptionally helpful and proficient. Go Red Sox!

Franklin M.  |  Overall Experience 
Clasificación:
3.0

The staff told our moving helper that our box had arrived-it hadn't; he made an unnecessary 1 hour trip

Gregory S.  |  Overall Experience 
Clasificación:
5.0

This storage units is more than I ever wanted or thought a storage unit could be. The cleanliness, service, smiling faces, kind communications made me feel welcomed, cared for, my things were safe.

suzette s.  |  Overall Experience 
Clasificación:
5.0

Very sufficient and awesome customer service

Tayanna M.  |  Overall Experience 
Clasificación:
5.0

really happy with Queensbury, NY location and services... No so with Fort Walton Beach, people were not helpful and provided wrong information... their attitude were poor at best.

Raul G.  |  Overall Experience 
Clasificación:
5.0

N/a

jason r.  |  Overall Experience 
Clasificación:
5.0

Excellent service and super helpful. As a woman renting the truck and then emptying my unit by myself - I felt very safe and respected with zero condescension towards me because I am a woman.

Merritt D.  |  Overall Experience 
Clasificación:
5.0

Very pleased with the level of service and accommodation with my needs over the past year.

Jesseca P.  |  Overall Experience 
Clasificación:
5.0

All of the staff went out of their way to help us.

james W. | Reservación
Clasificación:
3.0

Bueno

Katie W. | Reservación
Clasificación:
5.0

Thank You

charles j.  |  Overall Experience 
Clasificación:
5.0

Great service

Kyle W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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    Remolques y remolcado

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    Contenedores U-Box®

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    Suministros de mudanza

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    Enganches para remolque

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    Propano

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