Alesha is very responsive, professional, approachable, efficient, and kind. Amazing customer service!!!!Tasha H.
Customer Reviews for U-Haul Moving & Storage of Glen Burnie
Glen Burnie, MD 21061
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.GARY M.
Impressive location in terms of size, volume, offerings,etc. Staff friendly & helpfulChris S.
El cliente no dejó un comentario.Ivan Potin M. | Overall Experience
El cliente no dejó un comentario.STEPHEN H.
El cliente no dejó un comentario.Mark J.
El cliente no dejó un comentario.JAMES B.
The brakes squeaked really and the drivers side door would not close completely. I had to slam the door really hard in order to get it to close.GREGG P.
The service was great! We were looking for a rental to carry hardwood flooring material at the last minute, and every rental place we went to was booked for the day. This location went out of their way to ensure we had a van to use. Thank you so much!CHRISTOPHER T.
El cliente no dejó un comentario.brian B.
El cliente no dejó un comentario.DIMAS G.
Great customer service I will be backJasper H.
Very pleasant, helpful, and nice. Assisted in unhooking the trailer and got me on my way quickly too.Edward K.
Staff were very pleasant to work with, and were very knowledgeable.Gilbert B.
El cliente no dejó un comentario.Chengee W.
The customer service was great! The young man that demonstrated how to load my vehicle went above and beyond the scope to make sure I understood what to do.ADRIANE C.
I moved out of my storage on Nov 1 , I called and closed my account . I moved out of state and they still charged me for rent and late fees. No one checks those units or they would have double checked and that would have verified my move out. When your moving 500 miles away you don't think to take names so I can't remember who it was that I spoke to that did not close out my account. My wife and I spent about $7k with uhaul moving and they want to be greedy and get one more month and late fees . I will take this up with my bank and credit card company. Next time I will go with Penske .Wallace H. | Overall Experience
Everything went great! On time... friendly...looks great.rick P.
El cliente no dejó un comentario.LISA E.
I can't say enough about how perfect this rental was! Javon and Alicia were wonderful to work with. They were prepared and professional! It could not have gone more smoothly. I will be using this location exclusively in the future. THANK YOU!Fred W.
Trailer had trash and debris in it left from the previous customer. I cleaned it out. Otherwise Alesha was very helpful and a pleasure to do business with.Perry P.
El cliente no dejó un comentario.Abraham V. | Overall Experience
My truck I placed on hold was given to someone else. Highly unprofessional thing to do. I had a staff hired for the day. This put me in a large bind. They said they couldn't a thing about it. I called customer service and they were easily able to get a larger truck at the same location. Unfortunately the truck had no passenger seatbelt for my daughter. Very scary. The truck had over 168k miles and felt like it was literally falling apart every bump I hit. Then after all of that when I returned it. I asked for a receipt because I now have zero trust in this location and the lady rolled her eyes because she didn't want to get off her oversized butt to do her job that Uhaul pays her to do. Not once after all that happen did I raise my voice or even get upset. Didn't need their nasty attitudes. Absolutely terrible experience!DAVID S.
El cliente no dejó un comentario.BRAD F.
Nothing. Was an outstanding customer experience.BRAD F.
I had my belongings in the uhaul in Glen burnie md. The one gentleman that help me was great. I had my things there for a year and some months. When I went one day there was mouse traps everywhere. I was very upset that I was not noticed about the problem , but then thought it would be best that I removers my things a.s.a.p ( that day). The people that were working there did not really think nothing of it. So now I have to spend money to put my things somewheres else and I have to get all my furniture cleaned. For the time I was there I felt confident that my things were safe but it did nothing but cost me more money . I would not recommend uhaul to anyone. I feel that this situation could have been handled with more concern for the customerMonique P. | Overall Experience
El cliente no dejó un comentario.IMOGENE H. | First Impressions
Staff was helpful and attentive.WILLIAM W.
Excellent customer service.CENA L.
My only issue is that I filed the gas tank at the SAMS's club gas (2.2mi away) and yet the gas meter showed less than a full tank. I was charged a gas fee. Additionally, the overages were not present on my account when I logged on with my laptop. This would/could lead to an additional administrative charge due to lack of payment. This gives the impression uhaul is now a company that will nickel & dime their customers. I'm disappointed!KEVIN O.
El cliente no dejó un comentario.SHARON C.
El cliente no dejó un comentario.WILLIAM D.
El cliente no dejó un comentario.Stacy H.
We were shooed to the parking spot and no assistance was provided upon drop off.Alicia T.
Staff is extremely helpful. No improvements.Joanne B.
El cliente no dejó un comentario.MATTHEW C.
El cliente no dejó un comentario.mary K.
El cliente no dejó un comentario.RANDALL S.
This was NOT where we were scheduled to drop off. Went to the place scheduled and were told to take it to the other place. Was told I got a text (which literally came in when I pulled into the first location) but it didn't tell me where the new location was.KAREN Y.
El cliente no dejó un comentario.DAVID O.
El cliente no dejó un comentario.GABRIEL S.
Rent clean vehicle and repair vehicle dents and scratches before renting vehicle to new customers. I was very digusted with vehicle having dirty muddy hand prints on the back of truck bed. The bed of the truck smelled like a landfill.ILSIA M.
El cliente no dejó un comentario.Lewei Z.
Very disappointed. Had to wait 30 minutes in line to get truck which made me late meeting movers. On the back end I had to wait for storage facility to open and delivered truck 30 minutes late and was charges $40 and another $12 for a half day insurance. That's BS. So you can deliver truck 30 minutes late but I can't return it 30 minutes lateGERARD P.
El cliente no dejó un comentario.Steven D.
El cliente no dejó un comentario.Christine J.
Everything was excellent, especially the layout & cleanliness of the restroom.Kenneth J.
While my rental agreement is still active they moved someone else into my unit, which is involuntary co-leasing and is illegal since 1922, I hope this gets resolved soon. My stuff is currently locked into my uhaul!Christopher M. | Online Move In
EXCELLENT CUSTOMER SERVICE FROM START TO FINISH......David A.
El cliente no dejó un comentario.WILLIAM D.
You approve on everything truck broke down on me you guys didn't even offer me another truck off for me anything I had to fight to get a refund because my truck did not work I would not recommend anybody using U-Haul I recommend on the go to Enterprise they have a lot better equipmentJeff R.
Customer service representative was exceptional in every way.Nokie T.
The staff was great. The facility is nice. I am only giving a 3 star rating because the unit size that I reserved (and got a confirmation for) online was not available when I arrived, ready to move in. I had to take a bigger, more expensive unit instead.Jason S. | First Impressions
El cliente no dejó un comentario.Kiara H.
Truck and equipment brought to me like last time. Not having to get the truck and then ask for missing equipment.IRVIN F.
El cliente no dejó un comentario.Brian B.
I was given a van which was just brought back in order to expedite my transaction, however it was only later that I realized the van wasn't returned full by the previous customer before me and I was charged extra for this fuel deficit.Alexander M.
El cliente no dejó un comentario.Brent C.
Nice, full service location. Truck was ready on time, and clean, staff had my dollies and furniture pads ready to go.Mark P.
El cliente no dejó un comentario.JACOB M.
Maintain equipment better. One of the clearance lights on the rental trailer was inoperative.THOMAS T.
Manager had an attitude and was NOT helpful when link requesting license would not come through.JOHN P.
Clean out the trailers mine had trash in itThomas S.
El cliente no dejó un comentario.sherry a. | Overall Experience
El cliente no dejó un comentario.MICHAEL K.
Always have a good experience here.DONNA S.
El cliente no dejó un comentario.BRENDAN C.
El cliente no dejó un comentario.MARC L.
This was second location, the first had no truck because corporate had double-booked it and it was gone. Manager at this location found one, the second location was 30 miles away, both locations people were helpful.JOHN F.
Nothing. You were great!David C.
El cliente no dejó un comentario.WAYNE B.
El cliente no dejó un comentario.CYNTHIA T.
El cliente no dejó un comentario.Bristol N.
Very helpful and detailed in their service.SHARONLYNETTE M. | First Impressions
El cliente no dejó un comentario.ANTHONY N.
El cliente no dejó un comentario.Christopher S. | Overall Experience
Awesome overall experience!Tim H.
El cliente no dejó un comentario.JORDYN G.
El cliente no dejó un comentario.Jeanette H. | First Impressions
Storage reservation not documented on the phone call. I was told that she would reserve the 5x10 but I could check on moving day if bigger unit was available.Nothing on reservation information mailed after the call confirmed the storage reservation. Day of pick up was provided a storage space and requested 24 hr access. Arrived at 9:45 pm and could not enter the unit. Called 24 hr surveillance number and no answer at the intercom. Called number posted that went to voicemail and then to sieve. Called National Uhaul customer service who suggested we text the number. I have screen shots of the text. Went in after 7 to report in person but But no response until 10:15am the next day asking about the truck return from the general manager.Recounted the lost hours of moving time because we could not unload the vehicle. She explained that there was an additional step for 24 hr access that had not been explained. She said she would extend the contract after speaking to other customers with reservations. No return call was given and I am now unable to get anyone to answer the line at 4:38 pm. ( location closes at 6). Moving is stressful enough without depending on transportation and storage from a center that not paying attention to the details.Gina J. | First Impressions
I have used U-Box service a couple times. Regardless of the location (AZ, MD, NY), the centralized management process for U-Box seems disconnected from the U-haul management process. Tighter integration / visibility between the U-box system and the regular U-haul management system would be helpful. At each U-haul location I have worked with, the local people have been terrific.John S.
El cliente no dejó un comentario.TIMOTHY R.
El cliente no dejó un comentario.James G.
El cliente no dejó un comentario.Amber G.
Service and property was great. Experience was good as well.DIANA A.
El cliente no dejó un comentario.SUDIE B. | Overall Experience
The location was good but no one actually called me as I was told would happen, ahead of the pick up. Few staff but both women who helped us were friendly.Luisa M.
El cliente no dejó un comentario.MARIANO P.
El cliente no dejó un comentario.DWAYNE J.
will rent from again!JERRY C.
El cliente no dejó un comentario.MELABU M.
El cliente no dejó un comentario.LYNN P.
El cliente no dejó un comentario.Marc W.
El cliente no dejó un comentario.CHETT J.
The staff working at this location are outstanding. Friendly, helpful, fast. Very pleased and impressed.David H.
The units are infested with mice and rats. The tenants aren't aware of the current problem unless they notify the manager about their unit having mice droplets and urine on their belongings. A proper notice should have went out to inform the tenants of the ongoing situation and maybe they could have been able to get ahead of the current situation.Kenyona S. | Overall Experience
The customer service here was superbDERRICK H.
El cliente no dejó un comentario.Nekeidra C. | First Impressions
The windshield was very dirtyLINDA S.
El cliente no dejó un comentario.WAYNE K.
No issues with this service. Alicia was great!ROBERT S.
El cliente no dejó un comentario.anthony G.
Have the storage you actually choose available now I'm going to have to move stuff twiceRANDOLPHARCHIE W.
El cliente no dejó un comentario.Emily b. | Overall Experience
El cliente no dejó un comentario.CHRISTOPHER S.
El cliente no dejó un comentario.Brian B.
Wonderful staff, super helpful and Friendly.Nicholas N.
Outstanding service! The whole staff is highly professional, providing quick and friendly service.Donald J.
First appointment they did not have me scheduled. 2nd appointment they needed to order another part. 3rd appointment I brought the car in at 10AM for a 12PM appointment and work was not completed until 6.15 PM.. I did appreciate a reduced cost due to my inconvenience though.Randy J.
El cliente no dejó un comentario.JEREMY L.
some staff members are not very familiar with the computer system as regards final charges and explanations when it comes to customer questions. I was even told I cursed at an an employee by the manager and she was rude to me and sought to threaten me if I don't shut up and let her speak all the while claiming the whole conversation was recorded.ROLAND O.
El cliente no dejó un comentario.SUDIE B. | First Impressions
I specifically asked for no dolly and no cover blankets. Online and in person at the desk. Employee assured me that they were not included. They were both in the truck taking up valuable space we needed for moving, so they were completely in the way. I hope I was not charged for them like I asked. The truck itself was extremely slow to get up to speed and did not run good. The tires or suspension at 50mph felt so dangerous, bumpy, and loose that it was hard to drive. Nerve racking trip with uhaul. I expected better. The staff was nice and located convenientlyDONALD B.
We made it across countrySHELDA S.
Great location! A+++ Friendly staff makes rentals and returns quick and easy. ¡Gracias!James A.
El cliente no dejó un comentario.MAURICIO F.
El cliente no dejó un comentario.Ernie A. | Overall Experience
Good costumer service and friendly staff.Carson D. | Overall Experience
El cliente no dejó un comentario.Deanne P. | First Impressions
Rented the storage unit for 5 years. Never had an issue.Phyllis H. | Overall Experience
El cliente no dejó un comentario.Dennis R. | First Impressions
Wish I received a credit for the days I did not use for the Month of September since I moved out of my unit Sept 18th. There was mice droppings in my unit when I move in August. Many nice traps in the hallways. First time I experienced mice intrusion at a storage unit, I have used other facilities in Glen Burnie, Md.Patricia T. | Overall Experience
Excellent storage facility. Very clean. Grateful for enclosed space to load and unload. Only complaint was that we signed up for automatic credit card payment when we first rented the unit and it was not deducted. So we incurred a late fee and had to sign-up again. I would double check that during the move in process.Kim S. | Overall Experience
El cliente no dejó un comentario.Davis G. | First Impressions
We had a great experience renting a storage unit at Uhaul Moving & Storage of Glen Burnie. It made our move to the Baltimore area much easier. The staff on location was friendly, helpful, and efficient - the place runs like clockwork. 10/10 would recommend.Geoffrey G. | Overall Experience
El cliente no dejó un comentario.Greg T. | Overall Experience
Staff was very helpful !terri b. | First Impressions
Very time consuming and difficult to register on line. It took and hour and half for a person who is not electronic savvy to do this without help on the phone, and the 40 min wait time for help from a representative was ridiculousHarry H. | First Impressions
There was mouse droppings in our unit when we were moving in. We called customer service and there was nothing they could do since the office was closed. We also called the manager using the after hours phone number that was posted and no response. We will be reaching out again during the office hours to resolve. We did not move in the unit due to the mouse droppings and would like a different unit knowing this one was infested with rodents.Christina L. | First Impressions
Employees are awesome! Helpful and courteous.Ernie A. | First Impressions
El cliente no dejó un comentario.Glenn E. | Overall Experience
I did not get the size storage unit I was looking for. I had to go somewhere elseMarcus C. | Overall Experience
El cliente no dejó un comentario.Jameson H. | First Impressions
El cliente no dejó un comentario.Emily S. | First Impressions
El cliente no dejó un comentario.Sean B. | Online Move In
El cliente no dejó un comentario.Shaqueen P. | Online Move In
Wonderful experience and very helpful and informative. Thankful for the staff.Teresa S. | First Impressions
El cliente no dejó un comentario.Patricia T. | First Impressions
Thank you very much for a excellent experience with your company. We are still in the pandemic, but your staff still perform great. I got to meet Tyra….what a great customer service representative she is. I appreciate the service. KUDOS to Uhaul. Thank you keep up the good works.janet c. | First Impressions
PerfectJermaine H. | First Impressions
Very understanding management of my bad experience @ 2110 West St. Annapolis UHaul location....nightmares down there...only bad UHaul experience in 30 yearsJames S. | First Impressions
This uhaul facility is wonderful and I will reckconmend this site to others. Gracias.KIM Y. | First Impressions
Easiest move i ever hadJeff I. | First Impressions
El cliente no dejó un comentario.Mark Y. | First Impressions
El cliente no dejó un comentario.Lawrence D. | First Impressions
My experience renting a unit at the Glen Burnie UHaul facility was outstanding! The staff was courteous, kind, helpful, friendly, and responsive. The facility itself is clean, secure, and well-maintained. I could not have been more satisfied with my experience and would highly recommend this facility to anyone needing storage space!!Elizabeth K. | First Impressions
El cliente no dejó un comentario.Ryan V. | First Impressions
Outstanding service!Edward L. | First Impressions
El cliente no dejó un comentario.Brittany H. | First Impressions
El cliente no dejó un comentario.Tracy G. | First Impressions
El cliente no dejó un comentario.Tavon A. | First Impressions
I’ve checked around to the other local storage businesses and U-haul’s prices and convenience could not be beat.Micth p. | First Impressions
El cliente no dejó un comentario.Paul W. | First Impressions
El cliente no dejó un comentario.Amber C. | First Impressions
Jay and the other attendants there were patient and helpful. I've never rented a storage unit in my life and they made a "pain in the *ss" life event slightly more bearable.Jeffrey G. | Online Move In
The staff was ABSOLUTELY AMAZING! So helpful & kind.Faith P. | First Impressions
I've rented a 10x15 unit. Everything is great--except that location's storage unit assignment process. As you likely know, a 10x15 is actually and 5x10 combined with a 10x10 unit. I would like to have units as close to the elevator as possible. Alas, Uhauls "policy" is that they have to be right next to each other. Hence, I've been assigned two units as far from the elevator as possible. It's a lot of extra effort to get my furniture items to/from the units.Stefan K. | First Impressions
El cliente no dejó un comentario.Natalia M. | First Impressions
Awsome people going above and beyond.John W. | First Impressions
El cliente no dejó un comentario.Sanoya A. | First Impressions
El cliente no dejó un comentario.LaToya P. | First Impressions
El cliente no dejó un comentario.Millicent D. | First Impressions
El cliente no dejó un comentario.Joe B. | First Impressions
Only complaint, is only one elevator for the back facility. While it is centrally located, my unit was at the far end and it was quite a walk. Not an issue unless moving in a full truck of stuff. Also, make sure to go one size up from what you think you will need. My original selection was WAY too small. The facility was able to accommodate and update me to a larger size.Ashley C. | First Impressions
El cliente no dejó un comentario.MICHAEL R. | First Impressions
Rented unit was not move in ready. An Unknow lock was on unit. Manager on duty quickly solvEd the problem and issued me a new, closer unit. All is goodRobert P. | Online Move In
The first employee that helped me had no idea what she was doing. It was packed. I spent almost 3 hours at the facility, but system went down & phones went out, so it wasn't their fault. The girl asked for assistance numerous times from other employees. They gave me a unit and someone else walked me down to the unit & unlocked it. However the girl didn't give me a lock. I had to walk back up to the office which was a long walk. Someone else helped me this time and was much more knowledgeable. Walked back down to the unit and locked it. Then went back in and stood in a very long line again until I was finally checked in & did all the paperwork. Luckily I got someone else this time. Perhaps the first girl was new. Maybe you should have them well trained prior to checking people in. Everyone was very pleasant though, even when things were very busy. Also, our last name is spelled wrongCharles w. | First Impressions
El cliente no dejó un comentario.Dawn B. | First Impressions
El cliente no dejó un comentario.Melissa M. | First Impressions
El cliente no dejó un comentario.Mira R. | First Impressions
El cliente no dejó un comentario.Jerry S. | First Impressions
Very good experience, during a stressful time.Vanessa C. | First Impressions
Quick, easy great service.John D. | First Impressions
So far great customer service, really secure facility, they have security cameras, alarms on every unit and it's a climate controlled facility.Laurie H. | First Impressions
Wish there was a trash can near the loading zone just to throw away some small misalliance trash. Also, when I was on the road driving I had a question and tried to call the office it took 5-10 mins wMichael S. | First Impressions
Employees are very pleasant and knowledgeable.Garrick G. | First Impressions
Only complaint is that I can't reach this business directly by phone. I called 3 times over two business days the 443-577-4152 and was redirected to the U-Haul corporate call center.Paul F. | First Impressions
YuyyGary D. | First Impressions
Excellent service and the employees are knowledgable. I will definately recommend this facility to friends and family.Nanette M. | First Impressions
The people that work at U haul are very nice and courteous. Explains well ay questions you have very clearly. Excellent work! WendelinWendelin W. | First Impressions
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