Customer Reviews for U-Haul Moving & Storage of Glassboro

1663 comentarios

137 Delsea Dr S   Glassboro, NJ 08028

(856) 442-0130

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(856) 442-0130

137 Delsea Dr S
Glassboro, NJ 08028

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Masso's M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole D. 
Clasificación:
5.0

Everything was great!

ronald O. 
Clasificación:
5.0

The staff are very nice and. Kind. they like to help.

ricky r.  |  Overall Experience 
Clasificación:
5.0

Office staff are very friendly

doris y.  |  Overall Experience 
Clasificación:
3.0

I then went to drop off the truck that evening and again the UHaul mobile check out did not work - it had the location of the pick up office, not the one way drop off location that I scheduled. I parked the truck in the scheduled lot and placed the keys in the drop box. I was then charged for an extra day + coverage + flat tax + after hours service fee. I spent hours on the phone for help over the day and to resolve UHaul's errors. The truck was great but everything else made the stress of a moving day way worse.

Kristine G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

DON'T CHANGE REQUESTED LOCATION! I FOUND OUT THE MORNING OF MY RESERVATION THAT THE LOCATION HAD CHANGED. I WAS TRANSPORTING ITEMS FROM MILLVILLE TO LEESBURG. I HAD TO GO FROM WILLIAMSTOWN TO GLASSBORO TO MILLVILLE TO LEESBURG BACK TO GLASSBORO TO RETURN UHAUL THEN BACK TO MILLVILLE.I TRIED TO CALL TO SEE IF THERE WAS A CLOSER LOCATION TO PICK UP FROM SINCE I WAS ON A PRETTY TIGHT SCHEDULE THAT MORNING AND THE WAIT TIME WAS OVER AN HOUR TO SPEAK TO SOMEONE. A LOT OF WASTED MILES AND GAS. The gentleman at the Glassboro location was extemely helpful and extended the rental time which eased my frustration since I didn't have to rush to get the trailer back. I FIND IT HARD TO BELIEVE THAT THE CLOSEST UHAUL WITH A TRAILER WAS MORE THAN 20 MILES AWAY FROM MY REQUESTED LOCATION.

Nikki T. 
Clasificación:
5.0

The pick up at Glassboro - 137 Delsea Drive was FANTASTIC! The customer service agents were great and helped me with my needs. I would recommend this location to anyone.

Joseph A. 
Clasificación:
5.0

My comments here are not about the location but about a U-Haul policy and the unfortunate we had with hiring help. #1. U-Haul's tactic of taking up needed space on the rental truck with a dolly and blankets is annoying and unfair. I had no use for either yet we lost 14 cubic feet of truck space because of this ploy to get me to use your accessories. #2 although the helpers were nice, they were overbooked and 3 hours late. We lost 3 hours of moving and unpacking time sitting around waiting for them to show up. Not happy with this service. I could hired college kids with better results.

Bruce G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yang Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail T. 
Clasificación:
5.0

Place is fine. People are cool.

Thomas F. 
Clasificación:
5.0

Very Satisfied

Christoph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvatore C. 
Clasificación:
4.0

Very helpful!

Tamela L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

shakeria w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Warner B. 
Clasificación:
5.0

Ninguno

WALTER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christoph D. 
Clasificación:
5.0

Customer service was outstanding!

Tracey M.  |  First Impressions 
Clasificación:
3.0

There were many spiders in my storage unit. I'm worried that they're going to be climbing through all my stuff for a month.

Katherine N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason F.  |  Overall Experience 
Clasificación:
5.0

Friendly staff. And quick to get my rental and eas on my way. Even though i ordered the wrong trailer they made the switch with no issues

Lisa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie D. 
Clasificación:
5.0

Very helpful. Respected social distancing

AD D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon S. 
Clasificación:
3.0

The furniture dolly was trash worthy. None of my equipment was in my vehicle upon pickup. Return was lengthy.

Charita W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Viola L. 
Clasificación:
5.0

Great customer service. I came in the last Minute they were about to close and they still let me rent a truck that I very much needed, to pick up a very important item in a timely matter.. thank you so much.

Dante P. 
Clasificación:
5.0

Everything was great! Only thing I would recommend for mobile pick up, is a little bit more information on where to find how to get it started once you do the mobile check in. I checked in and it just brought me back to the details of my order with no direction what to do next. I had called the 800 number to help me out and Javier did great! Besides that small little blip, everything was perfect! Thank you so much! :)

Danielle T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta C. 
Clasificación:
2.0

I booked everything online back in January so I also blame the website. My pickup location changed days before I was supposed to pick the truck up. This changed my plans for the time to meet my friends and start. Also, I would like to add that the original location was closer to my storage facility, so I had a further drive, essentially adding miles to this very unpleasant experience. I had to call a phone number when I arrived because unfortunately I needed to purchase boxes, I was told "I am helping a customer, I will be as soon as I can". I waited over 20 minutes... long story short, more customers arrived, she became "overwhelmed", I honestly do NOT blame her at all for anything. I blame U-HAUL, the reason that I needed, again, to be delayed was because she was trying to hook up a trailer for a customer, who Im pretty sure was dissatisfied also, and something was wrong with your hitch. When she finally arrived, the computer that she needs to run your business, is freezing up and not letting her see things in a timely matter. She hands me a contract for the truck, I immediately see that it claims, I need to return the truck by Thursday at 8am but how can this be? I used your site to book my trip, I needed to pick it up on Monday in New Jersey, load everything into the truck, pack the truck, Monday into Tuesday, sleep (I thought it was a good idea), and than drive 10hrs to West Virginia, have movers come and help me, and return your truck at 5pm Thursday evening. I used your site to secure movers, I booked them for first thing in the morning Thursday, I brought this to your employee's attention but again, her computer would not allow her to make changes, and may I add how many customers were now behind me trying to get their days accomplished. I needed a totally separate order for my boxes. I was charged and extra $100 as a deposit because of it being a debit card after several increases in the final total to rent your truck to begin with. The equipment I ordered to help me and my friends was not on the truck (utility dolly), I was told "Oh, we don't have any of them here" but I was charged for it. Unfortunately, because I have depended on this all going as planned back in January, none of this could be changed or fixed at that moment. Looking back now, I should have walked out and went somewhere else. Everything else went as planned, I was happy and satisfied that I made it safe in a vehicle that I have never driven before, my movers were amazing and than I went to U-HAUL again. The man that greeted me there was rude, the only rude person I have ever met in West Virginia. Took the keys and was getting ready to close the account. As soon as I mentioned the $100 deposit he decided to play dumb, actually said to me "well, I have no idea why you needed a deposit?" With a couple of key stokes he insulting said "oh, it's because you used a debit card", he clicks away on the computer a little more and runs outside. Since I again had a while to waitI, he was very thorough and obviously needed to finish his cigarette, I read a sign that someone took the time to print out but obviously he hasn't had the time to read, that clearly states "there will be a $100 charge to anyone using a debit card or paying cash". He returns and says "well, you are only getting back $29.26, you are late and you went over your miles". The gas gauge was one space over a quarter of a tank when I picked it up and when I returned it, it was a quarter of a tank. He charged me for three gallons of gas, seriously? I was charged $14.00 for coverage, of what? I already paid for every coverage option that I was offered when I picked it up. I was charged $40 for an additional day but I booked online and put 5pm as my return time, again, not sure how I could return it at 8am when the movers weren't getting there until 9am unless I unpacked it myself but then why would I need movers? Hum,.,. I was charged for extra miles, 15 miles, yes... driving from Glassboro, NJ (by the way, was supposed to be Williamstown, NJ), to Winslow, NJ (Storage), back to Williamstown (to sleep), to West Virginia (my home is almost an hour from the closet drop off for the U-HAUL), to Charleston, WV and I went 15 miles over... oh, and treated unsatisfactory the entire time from your company. I will never rent from you again, I will never recommend U-HAUL.

Michele S. 
Clasificación:
5.0

I rent a lot of things from you guys and I'll be renting more in months to come I always please with everything

James V. 
Clasificación:
5.0

Amanda, Thomas and Annette are great. Always ensuring you have what you need and a pleasant experience. I even needed a large storage unit unfortunately it was not available even as the computer stated it was the team reached out to me immediately. Amanda kept my name on file to get back to me if one became available. As for renting the truck. I have rented from this place and returned a few times no hassle no regrets. Not even if your a few minutes late. I appreciated the hassle-free it was less stress on a stressful time of selling. Thank you guys keep up the excellent work.

Robbin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick P. 
Clasificación:
5.0

Antonette received my return and was excellent. Gracias

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

Uhaul employee was very helpful

DARON O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christa H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen R. 
Clasificación:
5.0

Staff was very helpful and quickly solved any problems we had.

Ian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B.  |  Overall Experience 
Clasificación:
5.0

The staff was so helpfull best experiences iv had at a uhaul

Lena D. 
Clasificación:
5.0

some place to sit while waiting or for waiting on paperwork especially for handicap people, I did get a chair after I asked but you allways hate to ask for something

jean D. 
Clasificación:
5.0

Everything was absolutely fine your employees were very nice employed and polite

Nancy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE T. 
Clasificación:
5.0

Very helpful and friendly. Convenient hours. Good range of supplies for sale and reasonably priced.

JANET F.  |  Overall Experience 
Clasificación:
4.0

You should give a broader range of response in the above questions vs Yes or No, maybe a 1 to 5 option, with comments for low scores. 1.My truck and trailer was not at the location I contracted it at. 2. My contents did not fit in the unit I reserved after I was told the unit would be large enough, had to rent an additional unit. $$ 3.The staff at all location were accommodating and friendly.

Daniel B.  |  First Impressions 
Clasificación:
5.0

Personnel were helpful and knew their job, this made for a good experience.

edward P. 
Clasificación:
4.0

El cliente no dejó un comentario.

shakeria w.  |  First Impressions 
Clasificación:
4.0

Close to my business and Amanda is an excellent manager. She is always there to help.

Joseph B.  |  Overall Experience 
Clasificación:
4.0

Charge for gas fuel was added to account , but we filled it above the amount that was used. Not good customer service for that alone. All other things were fine. Please remove extra $10.00 gas charge.

John K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Margaret T. 
Clasificación:
5.0

The manager Amanda and her co-worker Tom went out of there way to help us in this very stressful move.

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
3.0

Used Uhaul mobile app to reserved 20' truck At a location 1 mile for home. Pickup time needed was 8:30 am. Morning of pickup I was texted that the pickup location had been change to a location 6 miles from home. When I arrived at new pickup location it was not open it opened at 9:00 am I attempted to use the mobile checkout but the app was not working. Due to other customers and only one person handling check in I didn't get on the road and back at jobsite until 10:00 am. I had labor waiting for over an hour for me to arrive. I have been using UHaul for the past ten years and this was the worst service I have experienced I will be looking into alternatives for further needs.

Thomas R. 
Clasificación:
5.0

Vary pleasent staff and vary helpful. And very well managed.

Annette H. 
Clasificación:
4.0

There was a discrepancy in the amount of gas in the tank but when I pointed it out there was an adjustment made pretty quickly.

Ronald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B. 
Clasificación:
5.0

I have been dealing with UHaul of Glassboro for over a year. They have always been extremely helpful and polite. The facilities are always clean and the recent improvements in the climate controlled building have made it much easier to move items in and out.

Keitha F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald B.  |  First Impressions 
Clasificación:
5.0

It was very pleasant renting from u-haul My only complaints are mileag on contract was about 12 miles off Also the hand truck in back seal was broken & i was charged for The hand truck $7 other than that it was a great experience. Service rep was highly efficient. Would strongly recommend u-haul & would rent again. Thanks guys

John G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Garry M.  |  Overall Experience 
Clasificación:
5.0

Give the customer the option to drop off the trailer at a close destination site instead of having to return to rental site. When I asked if that was possible, I was told it was not, and it had to be brought back.

Thomas D. 
Clasificación:
5.0

Overall it was good. However the truck was very old and it needs a little more maintenance

Abdulaziz A. 
Clasificación:
5.0

Another great experience at U-Haul in Glassboro, NJ! Excellent service - friendly and helpful.

Brendan P. 
Clasificación:
5.0

Continue to treat the customer with respect and stay professional.Thank you Masso's.

Kevin A. 
Clasificación:
5.0

The staff at U-Haul Moving and Storage in Glassboro, NJ were very helpful and friendly. The van was very clean and everything worked great. I would definitely rent from them again in the future.

Brendan P. 
Clasificación:
5.0

The staff was vary helpful and pleasant the manager was vary polite

annette h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES L. 
Clasificación:
5.0

Bless Amanda Bradford. This place (Uhaul of Glassboro) has gotten so much better since she took over as Manager. Keep up the great work.

Kenneth g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Princesse M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando V.  |  First Impressions 
Clasificación:
5.0

HOWEVER, THE CUSTOMER SERVICE REP NEED MORE MORE TRAINING. THEY ARE NOT FRIENDLY, JUST APPEAR TO BE WORKING FROM HOME TO COLLECT A PAY CHECK, OVER BOOK RESERVATIONS, RUDE, PROVIDE INCORRECT PHONE #'S FOR OFFICE AND RENTING PLACES, VERY VERY VERY BAD BAD SERVICE!!!

Bonnie N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gabe p.  |  Overall Experience 
Clasificación:
5.0

Ryan, the person who helped us, was awesome! He really made the truck rental experience as pleasant as possible. He was professional, kind, and responsive to all questions. He deserves to be recognized for his exceptional problem-solving and customer service skills. Thank you, Ryan, for being a knowledgeable and kind person!!

Cristin M. 
Clasificación:
1.0

I had to wait a 1/2 an hour on Saturday to return the trailer. Once I returned the trailer, the equipment return wasn't logged and I got a call on Monday morning looking for the trailer as if I hadn't returned it.

Yevgeny G. 
Clasificación:
5.0

This rental was great. We were able to drop off with just taking pictures.

Charles K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua N. 
Clasificación:
5.0

Ninguno

Ernest R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

More staffing on weekends

Nianor A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
5.0

I can't think of any improvements needed at the moment. The gentleman was very kind. I had a lot of questions because I had never used a moving vehicle before. He took time to thorough explain everything.

Tony W. 
Clasificación:
5.0

Friendly staff!

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci S. 
Clasificación:
5.0

The people were very patient and kind.

Pamela J. 
Clasificación:
1.0

Nothing but problems here with no help !!!

Lawrence B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
1.0

Don't do Mobil drop off. It's Bs. The location verification won't work forcing you to drop it off without closing out on the app and than charge you $22.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

super nice! would deal with them anytime!

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

Continue to have employee Like Amanda And Hailee. Gracias.

Masso's M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Garry M.  |  First Impressions 
Clasificación:
2.0

I had to wait for a previous customer to come to the office on the morning of my reservation to provide me the key for my truck rental. I was told by staff there is no drop box because drug addicts steal your UHAUL vehicles. When I was done with the truck, I had to miss some of my work time the next day to return the key in person to the staff in the office. You need a drop box. I was also worried because I was told that a heroin addict died in one truck that was stolen and another thief used a stolen UHAUL truck to rob a bank. Made me wonder if the truck was even cleaned during COVID, and upon touching the steering wheel it was sticky and dirty. The only good thing about this rental experience was the cost and the truck itself, despite being dirty.

Mark L. 
Clasificación:
3.0

No drop box, so when our movers ran over on time we couldn't easily return the truck. When we did return the truck in the evening so that we could let the app know that we had done so (still having to race back at 9am the next morning to return the key), we were met with several police officers with flood lights, asking why we were there. Talk about adding drama to an already stressful moving day! Next time I will make sure the location I select has after hours (after 5pm!) drop off.

Hany H. 
Clasificación:
2.0

Did online check out which the agreement said I could....couldn't return key via lock box. Hand written sign saying no lock box. Had to come back and wait in in line. I should get credit for a $20 INCONVENIENCE FEE😡

Karen B. 
Clasificación:
5.0

everyone was helpful and friendly.

Pamela m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah C.  |  Overall Experience 
Clasificación:
1.0

Cody the manager is not a nice person to deal with nor does he take care of ice during winter time. My sister and I both had storage units there long time 5 plus years not break in pricing. 2 years ago my sister fell on ice hitting her head several times on car before slammed into pavement. When confronted Cody would not pay Dr bills because she didn't call police so there was no record of it. When we called corporate and they called Cody the tapes were missing. So our word against his! My sister deteriorated over the next few months and passed away and I blame this manager Cody for her death. I hope he sleeps well at night! Karma is on our side.

JAMES J.  |  Overall Experience 
Clasificación:
5.0

Your to employees that day were wonderful and helpful I would love to see the more often there

Nellie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sam s.  |  Overall Experience 
Clasificación:
2.0

I rented my unit and 3 weeks later get a notice that my rent was going up when I was leaving reserved a truck when I get there to pickup the man talked to was rude and said I had to drive to a different place to pickup truck then drive back to empty unit never again

JOAN F.  |  Overall Experience 
Clasificación:
5.0

Everything was good

Robert M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonique W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary A.  |  First Impressions 
Clasificación:
5.0

Office was very understanding about my situation and helped me out a lot. I will be referring this place to friends and family.

MATHHEW M.  |  Overall Experience 
Clasificación:
5.0

Customer service, location 100 percent perfect, thank you.

gabe p.  |  First Impressions 
Clasificación:
5.0

Great experience

Jesus M.  |  First Impressions 
Clasificación:
3.0

When the elevator broke I was still required to pay even though I had moved and needed my belongings out. I don't know how a facility can have a elevator and it's not working for 3 months

Marie J.  |  Overall Experience 
Clasificación:
2.0

Staff is unfriendly

Tinuke A.  |  Overall Experience 
Clasificación:
5.0

Very clean

Rasajee C.  |  First Impressions 
Clasificación:
5.0

Very great place staff very friendly and helpful

Robert H.  |  Overall Experience 
Clasificación:
5.0

Nice people

bertrand k.  |  First Impressions 
Clasificación:
3.0

Again thanks to the girl who worked at the vineland branch who came with her dad she helped in a major way for the guy at the desk don't know his name maybe derrick but she helped out big time thanks!

John R.  |  Overall Experience 
Clasificación:
5.0

Great customer service and the girl from the vineland branch don't know her title manager or whatever forget her name but she came in with her dad an really helped me special thanks to her especially!

John R.  |  First Impressions 
Clasificación:
1.0

Gave my reserved truck away charged me for a dolley that was never on there and blankets I didn't use I had in town but charged for something way overcharged on my mileage bad experience overcharged!!

John R.  |  First Impressions 
Clasificación:
5.0

Above and beyond helpful

James C.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful great people

Robert H.  |  First Impressions 
Clasificación:
2.0

the rental unit was dirty and the employee taking care of me did not know the zip code the facility she was working at

Stephanie S.  |  First Impressions 
Clasificación:
5.0

I was very happy with the unit and the service provided

PAUL B.  |  Overall Experience 
Clasificación:
3.0

The front office agent was very professional and courteous. The office was understaffed with one agent on a busy Saturday. There are no key cards or remotes available to enter the storage unit gate.

Vanessa W.  |  First Impressions 
Clasificación:
4.0

Elavator was broke for a long time in the climate controlled units other than that everything was great.

Annette B.  |  Overall Experience 
Clasificación:
2.0

The one and only elevator was broken. When I asked when it would be fixed, there was no timeline. Not convenient for a woman 7 months pregnant. No offer to rectify the situation (discount/help/etc).

Christopher M.  |  Overall Experience 
Clasificación:
5.0

Facility was well kept, on site staff were kind and professional, I would utilize their services again if needed.

ROCHELLE B.  |  Overall Experience 
Clasificación:
5.0

I was happy with my experience

Melody L.  |  Overall Experience 
Clasificación:
5.0

Staff was excellent especially Amanda &cody

Jay L.  |  Overall Experience 
Clasificación:
3.0

Unnecessary issues with billing could have been resolved prior to billing me with late fees if someone had contacted me first. Late fees were eventually removed. Happened twice.

DIANE T.  |  Overall Experience 
Clasificación:
4.0

Always very helpful with any questions or concerns I may have had. Friendly staff. Thank you!

Caroline A.  |  Overall Experience 
Clasificación:
5.0

Staff was awesome and helpful great job

shadisha s.  |  Overall Experience 
Clasificación:
5.0

Were very pleased with the overall service that we had over the years.

DENNIS AND LUANN C.  |  Overall Experience 
Clasificación:
5.0

Excellent, helpful, and courteous staff; the best!

Gerald V.  |  Overall Experience 
Clasificación:
5.0

Was very pleased with my unit and the staff, thank you for your services.

Wanda r.  |  Overall Experience 
Clasificación:
4.0

I understand the need to have an additional fee for after hours access but with most second shift jobs that was my only available time to go there.

Ryan K.  |  Overall Experience 
Clasificación:
4.0

This facility is well maintained.

Stephen T. | Reservación
Clasificación:
4.0

I have no comments

linda b.  |  Overall Experience 
Clasificación:
4.0

Didn't have a useful cart to load my things in on the first day. Ended up getting one that works.

Reggie T.  |  Overall Experience 
Clasificación:
5.0

The Manager was extremely professional and very pleasant throughout the entire rental process.

Charles K. | Reservación
Clasificación:
5.0

There are no perfect business in the entire world. you cannot please everyone. With that stated. The staff (Amanda) at @137 S Delsea Drive works very hard to accommodates my needs for storage.

POLITO L.  |  Overall Experience 
Clasificación:
5.0

very helpful staff. and pleasant. way above avg . 2 nicest people i have met in a long time.

alan s. | Reservación
Clasificación:
5.0

Thank you, it was a good experience.

Elizabeth S.  |  Overall Experience 
Clasificación:
5.0

This U-Haul storage facility is ideally located, and always well-maintained, with friendly and helpful staff. The rental vehicles for moving are outstanding (and affordable)!

BARBRA G.  |  Overall Experience 
Clasificación:
2.0

Indoor unit ok outside unit I rented a few years ago. Stepped on a dead rat. Lost my sofa,fans and many dept. 26 Christmas items plus many many more items. Why was the rat hate placed inside unit?

BARBARA A.  |  Overall Experience 
Clasificación:
1.0

Inside the place was disgusting. They had vermin invading the units and when told about it said they couldn't help.

Margaret B.  |  Overall Experience 
Clasificación:
5.0

Very thorough and prompt service

Bruce B. | Reservación
Clasificación:
1.0

You lost our storage unit reservation for a 10/15/8 unit. Had no units available other than a 10/20/8 that had a elevator shaft built in it that takes up almost half the unit, but was still full price

David G. | Reservación
Clasificación:
3.0

I hade issues with the first cart that was available for customer use only had 3 wheels. the sign said there should be two there was only one cart.

Veronica b.  |  Overall Experience 
Clasificación:
5.0

They noticed my unit didn't have a lock on it and called me. We had moved our stuff out and the office was closed st the time that is why we were not able to notify anyone.

Kelly T.  |  Overall Experience 
Clasificación:
5.0

thank you

Manuela G.  |  Overall Experience 
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