Customer Reviews for U-Haul Moving & Storage of Gilbert

1,088 reviews

2557 S Gilbert Rd   Gilbert, AZ 85295
(On South Gilbert RD / Williams Field Rd)

(480) 539-4340

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(480) 539-4340

2557 S Gilbert Rd
Gilbert, AZ 85295
(On South Gilbert RD / Williams Field Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

The office was understaffed and the only e.ployee that was there was new and clearly not trained enough to be running it himself.

Bruce S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Fred C.  |  Overall Experience 
Rating:
5.0

Nothing the manager went above and beyond couldn't ask for more

VINCENT S. 
Rating:
5.0

Kirra Perez was very helpful for both my pick up and drop off process !! <3

Nick F. 
Rating:
5.0

Kelly was very friendly and easy to talk to, explained all the details offered extras and made me feel at ease Thank you very much.

Felix C.  |  First Impressions 
Rating:
5.0

Nothing, The service was prompt and staff was quite pleasant.

Garrett D. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Christopher B. and the other gentleman there were helpful and nice. Christopher made the transaction smooth and he was knowledgeable about the product and procedures, he even made us laugh.

DeeDee W. 
Rating:
5.0

Customer did not leave a comment.

steven H. 
Rating:
5.0

Very helpful, friendly, and courteous. It came in handy relocating here from Florida. Thank you

David A.  |  First Impressions 
Rating:
5.0

Never had to worry about my belongings! Would definitely return to this site if I ever need to store items again!

Tonja J.  |  Overall Experience 
Rating:
5.0

Outstanding staff

Dennis G. 
Rating:
5.0

No improvements needed, excellent service received

SAMANTHA A. 
Rating:
5.0

GUYS WORKING THERE WERE FABULOUS AND VERY NICE.

Monika P. 
Rating:
4.0

Customer did not leave a comment.

ANGELIKA A. 
Rating:
5.0

Customer did not leave a comment.

STEVE J. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
4.0

Both places were helpful and knowledgeable. Doug and Kelly Mathis were friendly, helpful, personable. Really enjoy working with them and confident our stuff will be secure.

Debra W.  |  First Impressions 
Rating:
5.0

Everything was great at this location!

KATHERINE M. 
Rating:
5.0

Erin was so helpful and accommodating!!

Holly P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jules D.  |  First Impressions 
Rating:
5.0

Wanted a 2nd unit where I already had a unit, but none were available :-(

Elizabeth D.  |  Online Move In 
Rating:
5.0

Staff was very friendly and helpful making it an overall good moving experience.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

This was the most professional UHaul I've ever been too, they all need raises!

RESONA J. 
Rating:
4.0

This u haul was wonderful from day one. Helpful, friendly, and very professional. I would recommend this site to anyone needing a storage solution. Thank you Kelly and staff!

Catherine L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRICIA K. 
Rating:
5.0

The staff here is so friendly and helpful! They made sure I had all the moving supplies I needed as even helped load them in my vehicle! Thanks again!

Adam A.  |  Overall Experience 
Rating:
5.0

The staff and owners were excellent and the customer service was outstanding!! I will be back again!

BRIANA G. 
Rating:
5.0

Keep up the great work !!

MARIO H. 
Rating:
5.0

Customer did not leave a comment.

RIACHARD W. 
Rating:
5.0

Customer did not leave a comment.

Karin B. 
Rating:
4.0

There was one female staff kinda raised her voice at me when I needed some inquiry about a dolly and a box at the front disk. It's maybe she doesn't know that I am one of the renters renting the place but when she finds out. Her voice and her attitude change in a different tone. I hope next time wether your a customer or not. Try to smile and be nice to others. But overall I gave a 4.5 star for all the services I got.

Ronnie G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Very helpful. Nice truck. Would rent from them again for sure.

MATTHEW G. 
Rating:
4.0

Customer did not leave a comment.

Florentino O. 
Rating:
5.0

No comments

nelson S. 
Rating:
5.0

Customer did not leave a comment.

Ron C.  |  Overall Experience 
Rating:
5.0

The managers were simply delightful.

TRACY LEA T. 
Rating:
5.0

Customer did not leave a comment.

JOEL K. 
Rating:
5.0

Nothing. Everything was great especially the guy who helped me.

Richard R. 
Rating:
5.0

Nothing. This group of workers were so helpful and friendly. I will recommend them to others!! Thanks so much!

Michael M. 
Rating:
5.0

Like visiting family

Judith S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latisha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEONG M. 
Rating:
5.0

Customer did not leave a comment.

LEWIS H. 
Rating:
5.0

Richardson (?) was fantastic and very helpful. He was great I was hot and frustrated because my app wasn't cooperating, he came right to the rescue and was fabulous. Thank you!!!

TANIKA B. 
Rating:
3.0

Why is it that we park in driveway's and drive on parkway's?

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

VALARIE M. 
Rating:
5.0

It was honestly the best Uhaul location that I've been too, great experience. Amazing customer service and very well organized. 10/10!!

JARED N. 
Rating:
5.0

Everything good

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

Judith B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

QUINCY C. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

They were great! The two owners we're cleaning the truck when I arrived. They were professional, friendly and I was on the road in just a few minutes. Highly recommended.

David F. 
Rating:
5.0

Excellent customer service and friendly staff.

Theresa C. 
Rating:
5.0

Had a tiny little glitch with reserving a storage unit but the managers went above and beyond to turning the negative experience a great one. Thank you so much.

Katrina V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anna A.  |  Overall Experience 
Rating:
3.0

Had to pay for a month, while unit not in use. Bull, thats all I have to say bout u haul

William H.  |  Overall Experience 
Rating:
5.0

This location is clean and well maintained.

Ken M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE P. 
Rating:
5.0

Customer did not leave a comment.

DALLIN F. 
Rating:
5.0

Customer did not leave a comment.

Kendall V. 
Rating:
5.0

Customer did not leave a comment.

Librado G.  |  Overall Experience 
Rating:
5.0

Both of them were awesome!

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

The staff at this location is always so nice and friendly.

Glen P.  |  First Impressions 
Rating:
5.0

The husband and wife team that run this facility are fantastic

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Leauna J. 
Rating:
4.0

I am happy with the facility & staff, but do not understand why I had to start my move in on Aug 16th. When I made a reservation in July I put Aug 19 as my move in date. On Monday the 16th I received an email stating if I did not start paying and move in right then I would not have a storage unit. I paid for 3 days of storage while I traveled to AZ. Also, I was charged for the "free" lock. Kinda shady if you ask me, So my free month of storage is 3 days shorter,

Fred C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mitch A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

zachary G. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

Customer service is excellent!!

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY B. 
Rating:
5.0

Probably by far the easiest for rental and return. Owners were professional & pleasant. If you have a choice in locations, this is the U-Haul dealership I would recommend.

GREG M. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Doug and Kelly are awesome!! We enjoy their focus on pleasing their customers.

BOBBY M. 
Rating:
5.0

Very friendly and quick service.

LISA L. 
Rating:
4.0

The truck rental was fine. The Brothers in Arms Moving team that we booked THROUGH UHAUL was horrible. They were 2 hours late, they did not set anything up at the new address, and they did not drive the truck as requested. We have asked for a refund of our money because they did not work the designated hours.

CARTER K. 
Rating:
5.0

Customer did not leave a comment.

Mike H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE P. 
Rating:
5.0

Very friendly and helpful people, highly recommend this location.

TIMOTHY F. 
Rating:
4.0

Trucks with 125,000+ miles on them are a risk to rent. Pull them out of the system.

CAMILLE R. 
Rating:
5.0

Manager and staff were very friendly and made the rental process easy and enjoyable. Thank you for providing great service.

FRANCISCO C. 
Rating:
5.0

Great customer service. Nice facility. Van was in good condition. Will use this site again.

Laura A. 
Rating:
5.0

Customer did not leave a comment.

Bryttney H. 
Rating:
3.0

Customer did not leave a comment.

Anastasia M. 
Rating:
5.0

Quick and easy! Friendly staff!

Brenda S. 
Rating:
5.0

Customer did not leave a comment.

BRETT S. 
Rating:
5.0

Excellent customer service, very friendly!

THOMAS S. 
Rating:
5.0

The gentleman helping us was accommodating when we called to expression that we booked for wrong tone and actually needed the truck right away.

AUSTIN P. 
Rating:
5.0

The owners are awesome. Very easy to work with. They ran into a snag (not their doing) related to the Uhaul site and my CC. They came up with a workaround to get me on my way without delay. Really appreciate the owners of this site. They haven't handed the work off to others, but are present and running the shop.

BRANDON F. 
Rating:
5.0

Customer did not leave a comment.

Edward E. 
Rating:
5.0

Not much at all... keep up the good work!! I was very happy that I chose to rent a truck from U-haul... Much better than Home Depot!!

ANGELA B. 
Rating:
5.0

This was the best experience I have ever had in a UHaul. The best energy in a store I've ever had. I wish I had been to this UHAUL a long time ago. I love about 40 minutes away but will be using this one no matter what.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Alexander S.  |  First Impressions 
Rating:
5.0

Thank you for the patience, kindness and all the help!!!!

Meredith H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENYON C. 
Rating:
5.0

Customer did not leave a comment.

THELMA E. 
Rating:
5.0

Thanks. Especially to the folks from Iowa. You made me feel right at home after a long move across country.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

SVYATOSLAV P. 
Rating:
5.0

Your Call Center response time sucks. Says 5 to 10 min, yah 45 min later. Bad

MARK R. 
Rating:
5.0

Customer did not leave a comment.

TANNER H. 
Rating:
5.0

The 10' truck I rented worked well, however it was a challenge getting the truck to start. The key inserted into the ignition just fine, but wouldn't easily turn. It took 15 seconds jiggling it to get it to start. Other than that, the truck worked great.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  First Impressions 
Rating:
5.0

Doug was amazing. Very informative. Very helpful!!!

JEREMY S. 
Rating:
5.0

The staff was friendly, attentive to my needs and assisted with an extention of my rental. HIGHLY RECOMMEND!

MICHELE L. 
Rating:
5.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

Customer service was excellent.

MARC B. 
Rating:
4.0

Customer did not leave a comment.

MOON H. 
Rating:
5.0

Customer did not leave a comment.

Megan V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SARAH K. 
Rating:
5.0

I recently moved into the area and this facility even though a little bit more expensive is very convenient and it works for what I need. As I downsize and go through my belongings I will be looking for a smaller unit as time goes by but it is very cool that this storage facility is so close by I can utilize the storage so much better than the one I had what is farther away

Michael S.  |  First Impressions 
Rating:
5.0

Boy, they were perfect! Friendly, professional, informative and organized. Couldn't have been a better experience. Bob

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

Amy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH STANLEY M. 
Rating:
4.0

Customer did not leave a comment.

MARK H. 
Rating:
4.0

You do not pro rate the month with cancellations, even when requested ahead a date to cancel you still charge for a full month. My move out day was for 4/4. I paid the month prior and noticed online when I will be moving out. You still made me pay for a full months rent.

NINA D. 
Rating:
5.0

Customer did not leave a comment.

ALBERT W. 
Rating:
5.0

Customer did not leave a comment.

KAREN U. 
Rating:
5.0

Customer did not leave a comment.

PETER T. 
Rating:
4.0

Customer did not leave a comment.

LOCHLAN M. 
Rating:
4.0

Nothing, Location was good, but, we Had to pick up our other 26Ft Truck in Queen Creek. it was 15 to 20 miles away in Busy Commuter Traffic.NOT HAPPY about that & I'm a Good Customer. Ive used you guys on 4 Long Haul moves from Calif to North Carolina & back...That was not right...Call me if you want,619-277-8788

DONALD M. 
Rating:
4.0

Everyone was very nice & all went well with rental - just surprised I had to ask for windshield to be cleaned. It could not be done very well without a true wash There were dead bugs all over it. The mileage adds up quickly along with taxes & fees my $19.95 was over $60. Beware of distance of where you have to rent Return of cargo van was quick & efficient

Karen A. 
Rating:
5.0

Customer did not leave a comment.

William H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Rochelle W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristen Z. 
Rating:
2.0

A passenger side running light was not working on a trailer; there was no light bulb replacement at this location. I was informed to go to a different location to have it repaired. I did just this--went to a different location where I was told by the manager there that they were not allowed to repair the trailer as I did not rent it there. They offered to take the trailer and send me elsewhere if there was another trailer available. The good news is the GM at the original location where I rented the trailer did refund me for trailer expense sans 1 day of rental and insurance. I believe the right thing and correct response would have been a complete refund as I spent 1/2 day driving between 3 different uhaul dealerships attempting to remedy the problem before deciding to use a different means for my moving needs.

James L. 
Rating:
5.0

Absolute world class service. I'm so happy I chose this location for my storage needs!

Loren T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRADLEY N. 
Rating:
5.0

Customer did not leave a comment.

Librado G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

George R.  |  First Impressions 
Rating:
5.0

Staff was wonderful. When we arrived we discovered the storage garage we'd selected was going to be too small so they substituted a larger one quickly with no issues.

Cindy S.  |  First Impressions 
Rating:
5.0

I'm early in the process, but am very favorably impressed.

Bill S.  |  First Impressions 
Rating:
5.0

Super friendly staff. There was a tech issue with my contract where it wouldn't print and the owners came in right away to help. Awesome service! :)

Carin S.  |  First Impressions 
Rating:
5.0

Too easy. Would recommend and nice price

Tanner H.  |  First Impressions 
Rating:
5.0

The new management is great, friendly and helpful

Joe F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Crystel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack S.  |  First Impressions 
Rating:
5.0

Very nice and clean facility. Great prices and nice, wide driveways to drive our 26' truck through.

Theresa S.  |  First Impressions 
Rating:
5.0

The staff and facilities at UHaul Storage on S Gilbert Rd were great! I spoke with Todd over the phone, and also, he was my in-person assistant. He was super helpful and professional. I could not have had a better experience with Todd and the staff. I felt informed and equipped with all the tools and information to maintain my climate controlled storage unit, and the facility was very clean and accessible

Stephen W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alene N.  |  First Impressions 
Rating:
5.0

My reservations had been cancelled, due to the order .But Shawn was able to accommodate us with what we needed. AND being from out of state WITH a truck load...THAT was helpful!!!! Thanks Shawn!!!

Alfonso R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason T.  |  First Impressions 
Rating:
5.0

Friendly service and clean, well maintained units

Laura D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Medora S.  |  First Impressions 
Rating:
3.0

My reservation was for the 1st of march and I was delayed till the 3rd of march. When I arrived, my reservation had been canceled. No notification or phone call to ask if I was still coming. Nothing!!! Fortunately, they were able to find me another unit. I was also not told that my truck and transport could not be dropped off at that location. Poor communications. Need better customer service.

Greg N.  |  First Impressions 
Rating:
5.0

Rodney and staff at the Hayden/scottsdale store were wonderful! Very responsive, friendly helpful, got me the best deal for what I needed and made the process very easy and stress free.

Cathy R.  |  First Impressions 
Rating:
5.0

Easy friendly clean

Sheri W.  |  First Impressions 
Rating:
5.0

Very friendly , Very Helpful

Kevin C.  |  First Impressions 
Rating:
5.0

Very helpful in helping me select just the right size of storage unit. Extremely helpful in giving me the variety of options to better make my move easier. Thanks

Jonathon H.  |  First Impressions 
Rating:
5.0

Friendly staff, great customer service, very clean facility

Pamela K.  |  First Impressions 
Rating:
5.0

Gave answers to every question I had and was very clear on everything.

Jacob W.  |  First Impressions 
Rating:
5.0

Todd was very friendly, courteous, knowledgeable and helpful. Very happy and pleased.

Cindy P.  |  First Impressions 
No reviews have been submitted for this location.

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