Comentarios de los clientes para U-Haul Moving & Storage of Gentilly

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Gentilly

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

TONY R.
Clasificación:

The young lady at the counter who help me was very professional and nice.

Ashley D.
Clasificación:

Reserve for one location but had to go to another location but never was notified.

martha g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DARRELL D.
Clasificación:

Nothing

Lillian W.
Clasificación:

El cliente no dejó un comentario.

JEWEL B.
Clasificación:

El cliente no dejó un comentario.

LISA B.
Clasificación:

El cliente no dejó un comentario.

KEENYA C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ashley B.
Clasificación:

Customer service is horrible. No one greeted me a when I walked in, the worker didn't explain any of the charges to rent. He just told me to sign the agreement and my deposit was 100.00. I had to ask what I was signing for. He didn't walk around the truck for damages. He stood outside playing on his phone. When I brought the rental truck back, again no one greeted. Another worker just started opening the truck without saying anything. I had to ask do u work for uhaul. He's response was yeah and you finish. No grand total or anything was mention. CUSTOMER SERVICE IS VERY UNPROFESSIONAL over there

YOLANDA S.
Clasificación:

You all or good and really friendly and helpful it's was a good experience.

Bliss B.
Clasificación:

El cliente no dejó un comentario.

MARTHA G.
Clasificación:

Norhing

SELITA H.
Clasificación:

El cliente no dejó un comentario.

IVORY W.
Clasificación:

El cliente no dejó un comentario.

Virginia G.
Clasificación:

Nothing it was great.

RODNEY J.
Clasificación:

El cliente no dejó un comentario.

krishana W.
Clasificación:

El cliente no dejó un comentario.

Ciera E. | First Impressions |
Clasificación:

Mrs.Lisa and her staff went above and beyond to accommodate despite having limited electricity due to the Hurricane. Thanks

MONICA E.
Clasificación:

El cliente no dejó un comentario.

EDWIN M.
Clasificación:

Service exceeded my expectations

Paul C.
Clasificación:

El cliente no dejó un comentario.

Tonya B.
Clasificación:

In the midst of a power outage, Ms Lisa handled problem after problem with patience and courtesy to each customer. She was a great help under the most difficult circumstances.

Sean O.
Clasificación:

Very friendly and efficient staff. The boxes were all in good condition & packing and loading was a breeze.

MARVILIN L.
Clasificación:

maybe new equipment but my overall experience was wonderful !

STERLING B.
Clasificación:

El cliente no dejó un comentario.

CAROLYN N.
Clasificación:

Very professional and friendly personnel.

Marilyn H.
Clasificación:

El cliente no dejó un comentario.

Wanda M. | First Impressions |
Clasificación:

Very professional and courteous Thank you very much.

john P.
Clasificación:

Everyone was very knowledgeable, pleasant and professional

Shandra C.
Clasificación:

Me. Jeff was a very reasonable man and was willing to help me with the process of returning the truck because I haven't rented a uhaul in more than a decade. Things have changed a lot but it all worked out well thanks to Mr Jeff. The ladies who rented the truck to me could be more professional I might add but overall my experience wasn't bad.

Ardelia H.
Clasificación:

El cliente no dejó un comentario.

KEENAN M.
Clasificación:

El cliente no dejó un comentario.

Leontine S.
Clasificación:

El cliente no dejó un comentario.

Kasey S.
Clasificación:

El cliente no dejó un comentario.

ZACHARY L.
Clasificación:

Faster customer service especially during this pandemic

KEENYA C.
Clasificación:

Nothing was saved in the computer my reservation for the Uhaul nor storage

RAYMOND D.
Clasificación:

Keep doing the same thing that you are doing for your customers

Linh G. | Overall Experience |
Clasificación:

Friendly staff and very clean. Maybe the best storage on chef

Lyonel H. | Overall Experience |
Clasificación:

The units are overpriced

Edwin M.
Clasificación:

None at this time. Your service exceeded my expectations

Cindy A.
Clasificación:

Allow changing of the pickup and delivery times to be on the computer not phone calls that might need to be called back.

LIKITHA M.
Clasificación:

El cliente no dejó un comentario.

ALFREDO Z.
Clasificación:

None

Khiana H.
Clasificación:

El cliente no dejó un comentario.

EDWIN C.
Clasificación:

I have used the services at u haul fof many years and had agood experience from the employees to the equipment thanks for asking

CARMEN L.
Clasificación:

El cliente no dejó un comentario.

ALFREDA P.
Clasificación:

El cliente no dejó un comentario.

GWENDOLYN W.
Clasificación:

Everything was ok. Outside was a little dirty. Overall I was happy!😊

Isaiah T.
Clasificación:

The entire process makes u feel like a criminal..I am doing that location a favor not the other way around..

LEODIS B.
Clasificación:

El cliente no dejó un comentario.

ROMY S.
Clasificación:

El cliente no dejó un comentario.

Tenisha S.
Clasificación:

The guy whom I guess I disturbed was not friendly nor polite.

Scott E.
Clasificación:

El cliente no dejó un comentario.

KESHA T.
Clasificación:

Everything when smoothly

CHARLES W.
Clasificación:

Ms Lisa is the best.

RONALD D.
Clasificación:

El cliente no dejó un comentario.

geoffrey F.
Clasificación:

Everyone is polite and courteous. Met all of our needs

Souley O.
Clasificación:

Open to others more. Others means people of different ethnicities

randy S.
Clasificación:

El cliente no dejó un comentario.

toni K.
Clasificación:

El cliente no dejó un comentario.

Leonard S.
Clasificación:

El cliente no dejó un comentario.

Kaleema B.
Clasificación:

Everything went well

T L.
Clasificación:

N/a

COURTNEY W.
Clasificación:

Over 20yrs a Customer.....First they give me a shitty van and soon as got to my destination the back doors wouldn't open/had to bring back(charge me for the wasted miles 1st prob) I gets the next van and soon as I get on I-10 Pass side mirror fall off, I have a photo where you can clearly see old gorilla glue....U Haul is to damn petty and customer service reps suck ass....Deuces suckers and I hope Trump withhold ya bailout money

EMELDA J.
Clasificación:

overall the experience was very fast and professional, Thanks

HOWARD O.
Clasificación:

El cliente no dejó un comentario.

ERIC C.
Clasificación:

El cliente no dejó un comentario.

APRIL P.
Clasificación:

She told me I traveled 17 miles which I know I did not. I was picking up furniture from a store a few miles away and didn't even get the furniture. I brought the van right back. I was too frustrated to argue. The ladies at the front desk were nice.

CARLTON W.
Clasificación:

El cliente no dejó un comentario.

Alton P.
Clasificación:

Yes. I will consider the short term storage units. The rates are competitive.

TAWNEE H.
Clasificación:

None everything was Great

bert T.
Clasificación:

El cliente no dejó un comentario.

robert D.
Clasificación:

El cliente no dejó un comentario.

Gary G.
Clasificación:

El cliente no dejó un comentario.

Mary L.
Clasificación:

El cliente no dejó un comentario.

AVA F.
Clasificación:

They were extremely courteous and helpful!

BREYANNA S.
Clasificación:

El cliente no dejó un comentario.

Racque W.
Clasificación:

El cliente no dejó un comentario.

LASANDRA D.
Clasificación:

I needed a truck in a hurry. I reserved it online. It was waiting for me when I got to the store. The staff members were very professional. It was a great overall experience

Karen J.
Clasificación:

El cliente no dejó un comentario.

HERSEY P.
Clasificación:

El cliente no dejó un comentario.

KELLY C.
Clasificación:

El cliente no dejó un comentario.

keyonne F.
Clasificación:

El cliente no dejó un comentario.

Audrey C.
Clasificación:

Continue to have great customer service

Likitha M.
Clasificación:

El cliente no dejó un comentario.

roderick W.
Clasificación:

El cliente no dejó un comentario.

Patrice H.
Clasificación:

Need more workers

ETTA K.
Clasificación:

All was good for my first time

Patrick R. | Overall Experience |
Clasificación:

My access card never worked , l had to wait For someone to let me in

Natasha S. | Overall Experience |
Clasificación:

Thank You .. you guys were great.. and it was friendly and pleasant service. Ill use yall again if ever needed.. very well kept place.

Terrence T.
Clasificación:

El cliente no dejó un comentario.

Brian D.
Clasificación:

Make sure you have a truck that was not 90 miles away to pick up when you make a reservation. You should have had the truck delivered. The customer service worked it out but getting a truck that we ordered was ridiculous how the hoops we had to go threw to get it. We will never use U-Haul again. We used Budget last time and had no problems.

DIONDRA D.
Clasificación:

No comment

TERENCE P.
Clasificación:

El cliente no dejó un comentario.

Steve W.
Clasificación:

The huge line green $19.99 in town price really got me! The extra fees are quite unfortunate. Jessica (I believe that was the female associate's name) spoke with me on the phone and in person regarding my reservation. She was friendly, knowledgeable, courteous, and eager to assist me. Jessica (forgive me if I am getting her name wrong) would be my reason to return to this particular Uhaul. Excellent job.

Tim M.
Clasificación:

El cliente no dejó un comentario.

Luretha W.
Clasificación:

continue to be there

ROBERT L.
Clasificación:

El cliente no dejó un comentario.

spencer S.
Clasificación:

Excellent customer service was used at this location!

Ashley S.
Clasificación:

Definitely order the box for a few days for packing because there is no guarantee about when it will arrive or be picked up. Luckily I had scheduled it for 3 days because it came too late the first day to do much and was picked up early the third day. It also arrived in the new town earlier than I was told which was fine for me but could possibly be a problem for some people. My only criticism is that the box was in terrible condition when it arrived. Luckily my boyfriend is a carpenter and we were able to make all the repairs needed. We had to repair the lock mechanism which was falling off, add backing to the door frame which looked like it'd been kicked in, reattach the hinge to the door (staples were all popping out), and add some bracing to the corners to stabilize the whole thing. All in all, it was pretty convenient, much easier than driving a truck across the country! I'd use it again.

David C.
Clasificación:

Easy way to do a DYI move!

Jacquelyn H.
Clasificación:

Drop off process was very timely although many vehicles came in at the same time plus a customer having issue with setting up towing equipment. Received call later because my brother left his cellphone in truck after drop off. The truck maintenance personnel found it in vehicle.

PIERRE R.
Clasificación:

El cliente no dejó un comentario.

Troi T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Colby C. | Overall Experience |
Clasificación:

There was bugs in the unit that actually got into some of my bins. There was rat traps as well. Furthermore, the unit did not have enough light so it was hard to see when moving all the stuff out.

MELVINA C.
Clasificación:

The customer service was very good. Thank you for everything you did.

JENNIFER W.
Clasificación:

El cliente no dejó un comentario.

James E T.
Clasificación:

This location is away good about having what's reserved and the equipment is alway clean and good condition.. oh course the Downman Road location is the worst. I still haven't received my $50.00 from them not having my reservation fill.

Keishia B.
Clasificación:

Nothing, return was seamless and the staff was extremely friendly

MICHELLE P.
Clasificación:

El cliente no dejó un comentario.

Niki T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Roxanne W. | First Impressions |
Clasificación:

I would recommend U-Haul storage at this Gentilly location.

Wilbert T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Maximillious J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

janice n. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

margaret s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sherell S. | Overall Experience |
Clasificación:

There was literally a problem from the very first moment with this facility and I'm not sure whether the staff is overworked but they do not go out of their way for clients at all nor do they bother helping each other.

don s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sherell S. | First Impressions |
Clasificación:

The entire process took way to long and my access card still has not been activated, 24 hr later.

LISA J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Niki T. | First Impressions |
Clasificación:

I guess due to what’s going on in the world today this the know normal.

Aisha B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Wacuka G. | First Impressions |
Clasificación:

They do not help with locating my storage and they did not inform me that the storage I booked (with climate control) was not available until AFTER I paid. That was very unprofessional and not at all what I was hoping for!

america r. | Overall Experience |
Clasificación:

None

don s. | First Impressions |
Clasificación:

The person assisting me was in a rush to get off work and didn't want to take time to show me the unit so I had to get a unit without seeing it first because I was sure I needed that evening. I would like a bigger unit or a refund for the unit.

DIANE B. | Overall Experience |
Clasificación:

Great facility always will be a customer with uhaul. At all different locations. Thanks alot!!!

Vanessa G. | First Impressions |
Clasificación:

Excellent

Larry J. | Overall Experience |
Clasificación:

Management was very professional it felt like my Military experience. ..

Deana F. | First Impressions |
Clasificación:

The customer service at this facility is outstanding!! Everyone was pleasant, patient, efficient, and knowledgeable. Nickcole gave excellent attention to my needs. I had a great experience!

DENANER W. | First Impressions |
Clasificación:

I had to wait a few extra minutes .but ,it was ok because the size I wanted was returned.i was able to get it.

DAniell H. | Overall Experience |
Clasificación:

H

cynthia b. | Overall Experience |
Clasificación:

The young man that helped me was very nice and respectful, If I was his boss I would move him to a higher position. Thanks

Kiyana W. | First Impressions |
Clasificación:

None

tanya m. | First Impressions |
Clasificación:

Very bad experience, no good customer service experience....

kevin h. | Overall Experience |
Clasificación:

Thanks

delisa d. | First Impressions |
Clasificación:

Everyone's great and very polite

Meiquisha D. | Overall Experience |
Clasificación:

My goods were damaged The GM was so rude would not come to take pictures. wanted to argue with me I was disappointed my unit flooded had water damage no-one called me as I'm moving my goods wet

Dwayne W. | First Impressions |
Clasificación:

I love the space.

shawan m. | Overall Experience |
Clasificación:

No comment

Fairade D. | Overall Experience |
Clasificación:

There's big spiders,rodents, droppings all over my property. Water damage to property as well. But uhaul went up on rent I cant make this stuff up. , I left most of my property because its damaged

Michelle J. | Overall Experience |
Clasificación:

I’ve never had a storage to we’re the rats an mice ate through everything I own I lost most of my stuff todo to that I’m so upset about it

JOSEPH E. | Overall Experience |
Clasificación:

As rated everything was great.

bray v. | First Impressions |
Clasificación:

Great Job.

carroll a. | First Impressions |
Clasificación:

Everything went well,no complants.

sandra v. | First Impressions |
Clasificación:

You all let me get a Storage and then did not let me get a truck I never had no running in with you all so I not happy about the deal and you all took my money

WALENCIA A. | Overall Experience |
Clasificación:

I would like to personally thank Lisa for extending her kindness, and understanding she demonstrated regarding my storage issue, as she helped me not lose my items.

Dici B. | Overall Experience |
Clasificación:

Does not return phone calls. Still waiting for the Ubox to be picked up.

Brandie W. | Overall Experience |
Clasificación:

I found a dead rodent & feces in a few of my boxes & watched a roach crawl from one unit to the one next to it. Not a cockroach from outside...a german roach..those relative to a nasty environment.

angela h. | First Impressions |
Clasificación:

WRONG EMAIL ADDRESS AND CUSTOMER. ASKED TO BE DELETED/removed from emails and still received this feedback form.

LISA D. | Overall Experience |
Clasificación:

The manager, Lisa and her staff provided great customer service. Thanks!!

Geraldine D. | Overall Experience |
Clasificación:

Good job

Julie G. | Overall Experience |
Clasificación:

We appreciate Kim and her friendly professionalism. She’s great!

Michael M. | Overall Experience |
Clasificación:

People park all over, to where I couldn’t get in staff talk crazy and reckless to all customers. Never will I go there or rent a storage again.

Ernest C. | First Impressions |
Clasificación:

I. Rate u all excellent. Your employer server was very ! Very ! Excellent.

Renoldo H. | First Impressions |
Clasificación:

Thank you for your recent patronage at U-Haul Moving & Storage of Gentilly. We would appreciate your feedback regarding our service. Please take a moment to let us and other customers know how we did.

alissa c. | First Impressions |
Clasificación:

Very friendly customer service!

Keaira P. | Overall Experience |
Clasificación:

The only problem I had was that all of my things was full of mold for move out day, however I was under impression it was climate controlled.

Astrid K. | Overall Experience |
Clasificación:

I got Uhaul Boxes delivered to my front door. Boxes arrived early. Staff was in contact with me. Scheduled early delivery. Scheduled early pick-up. All went super smooth. Thank you!

Collin M. | Overall Experience |
Clasificación:

Cannot comment on the store, however the delivering and picking up of the ubox was great - no issues!

CHRIS A. | Overall Experience |
Clasificación:

I went to other U-Haul locations receiving bad service and walked out. This was the last location I was going to try. Service was Excellent at this location!!!! A+ Service!

Britley T. | Overall Experience |
Clasificación:

Nice people

kirsch w. | Overall Experience |
Clasificación:

Excellent service and price!

RHADELL W. | First Impressions |
Clasificación:

Thanks for your patience

beth n. | Overall Experience |
Clasificación:

Great experience

MIchael P. | Overall Experience |
Clasificación:

Great staffing and service!

Ryan B. | Overall Experience |
Clasificación:

Wonderful people working there.

rowena c. | Overall Experience |
Clasificación:

I did not use the facilities but I did borrow 3 Uboxes and Heide (spelling?) delivered and picked the boxes from my house and she was very nice. She was professional and timely, thank you!

Kelly P. | Overall Experience |
Clasificación:

It was a great experience. Employees were easy to reach, they came on time and picked up same day (U box). It made the last part of our move easier. Thank you!!!

Tessa A. | Overall Experience |
Clasificación:

NA

janet b. | First Impressions |
Clasificación:

I was promised a storage area and when I arrived non were available as promised. No explanation given why. Had to find another place for storage.

ALLEN H. | Overall Experience |
Clasificación:

no comments.

Carlo G. | Overall Experience |
Clasificación:

I rented a UBOX. I have been asking them for about a month to pick it up. They have yet to do so and have charged me for another month on my credit card which I expect a credit.

Amelia P. | Overall Experience |
Clasificación:

My pod was delivered to the street directly in front of my house. All staff members were friendly and helpful in our communications. Thank you for making my move so smooth!

Michelle W. | Reservation |
Clasificación:

They accommodated me and were very helpful Thanks again

Jaron R. | Overall Experience |
Clasificación:

They was great I just move out town.. thanks again I really appreciate it!!!

Dwayne J. | Overall Experience |
Clasificación:

Be more responsive when customer calls.

BURNELL L. | Overall Experience |
Clasificación:

Staff always helpful and friendly

THOMAS B. | Overall Experience |
Clasificación:

Very helpful staff. Calling the office can be frustrating because hold times are excessive , but that seems endemic to every U-Haul location I’ve ever used. I would rent again from this location.

Mel B. | Overall Experience |
Clasificación:

Ordered storage boxes online. Spoke to Hammond, La. driver, Heidi and met her upon arrival. Very nice and professional. Spoke to her again about pickup. Again nice and professional.

Nikita K. | Overall Experience |
Clasificación:

Awful service! Staff is terrible,system is not working,waited for 3 days to receive a call back to schedule delivery of U-box,on the 4-th day was forced to pay extra and delivered it myself.Stay away

Michael A. | Reservation |
Clasificación:

all good

Parisa R. | Overall Experience |
Clasificación:

I had so many problems with my U-box container shipment. It was supposed to be delivered by September 8th. I originally went online all the way back in July to select this date and they couldn't do it

Nicole B. | Overall Experience |
Clasificación:

I rented a U-Box and did NOT visit the facility. It took at least 10 calls to arrange for pick up. I was charged even though u-box was not picked up on time through NO fault of my own, NEVER AGAIN!

Jada A. | Reservation |
Clasificación:

Great customer service and the general manager was awesome

CLARE L. | Overall Experience |
Clasificación:

I can't comment on the actual storage facility as I never saw it. Boxes were dropped off at my new apartment. Everyone on the staff that I dealt with was extremely nice, friendly, and helpful!!

Rayna T. | Overall Experience |
Clasificación:

Staff very very helpful

Debbie B. | Reservation |
Clasificación:

The agent Nicole was really nicd. I had so many issued that day and she was very patient and didn"t mine helping me.

Sharka J. | Overall Experience |
Clasificación:

Very friendly and helpful staff.

denise b. | Overall Experience |
Clasificación:

I used the U-haul box and the size was misrepresented when I spoke with a representative. I could barely fit a half a room in the storage box. The representative didn't go over exactly what I needed.

Glenda T. | Reservation |
Clasificación:

They were very professional and sweet

Christine J. | Overall Experience |
Clasificación:

Not enough people to work. There’s always atleast a 15 minute wait for anything you need.

Douglas M. | Overall Experience |
Clasificación:

John, the GM was great and always there.

Shona B. | Overall Experience |
Clasificación:

n/a

Deric J. | Overall Experience |
Clasificación:

They're friendly here. Just understaffed or don't care to move with a sense of urgency.

Aaron H. | Overall Experience |
Clasificación:

Great experience.

Susan M. | Overall Experience |
Clasificación:

I was very disappointed with the services. The guaranteed delivery time was not adhered to. When I inquire about a rescheduled time, I was told, "I was lucky to be on the list, this was a busy time"

Everett N. | Overall Experience |
Clasificación:

It was complicated to get access, because I needed to go get the person with a key at the office every time before getting into the unit. Otherwise it was very neat and well run!

DESMARIE T. | Overall Experience |
Clasificación:

Thank U for ur service!!!

Arn N. | Overall Experience |
Clasificación:

I trouble when I first received the u box and had trouble getting my u box to unload it.

No se han enviado comentarios para esta ubicación.

Volver
arriba