Comentarios de los clientes para U-Haul Moving & Storage of Gastonia

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Gastonia

Clasificación general:

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Joanna A.
Clasificación:

El cliente no dejó un comentario.

TERRANCE F.
Clasificación:

El cliente no dejó un comentario.

Aubrey H.
Clasificación:

HAVE TO IMPROVE YOUR DOING EVERYTHING THROUGH THE APPLICATION. WONDERFUL IDEA BUT 1. TAKES FOREVER AND DONT KEEO YOU UPDATED AS SITTING THERE WAITING TO GET APPROVED FOR 15-20 MINUTES. YOU JUST ARE LEFT THERE WONDERING. SECONDLY I HAD A ISSUE WITH THE APPLICATION PICKING UP MY LOCATION . KEPT TELLING ME I WASNT AT THE RIGHT LOCATION BUT J WAS AND TO CHECK IN TO PICK IT UP I COULD TAKE A PICTURE AT THE FRONT DOOR TO SHOW I WAS WELL YOU DONT HAVE THAT OPTION WHEN DROPPING OFF HAD TO KEEP REFRESHING FOR ABOUT 20 MINUTES. SUPPOSE TO BE NICE AND EASY. WAS A PAIN IN THE ASS. BUT OVERALL VERY SATISFIED

Terry S. | Overall Experience |
Clasificación:

So I wrote a review a few days ago about how I was trying to move and the elevator broke and the hassle I had to go through to get things straight. A few days after that the manager called me and told me how much she believed in quality customer service and how she was going to give me a truck at no cost so I could move the rest of my stuff. Well, I just got charged for the truck. Turns out everything she said was just a bunch of talk. Very dishonest.

JEFFREY S.
Clasificación:

So, I recently wrote a review about how dissatisfied I was with this facility after having quite a hassle trying to clear out my storage building. A few days later the manager called my and said she was sorry and that she would give me a free truck to finish moving my stuff. Well, they just charged me for the truck. Turns out everything she said to me about believing in taking care of her customers and providing quality customer service was just a lie. They just charged me for the truck anyway. Nothing bothers a person more than being lied to. Buyer beware at this facility

LLOYD S.
Clasificación:

El cliente no dejó un comentario.

RANDALL R.
Clasificación:

Staff was slow and a little rude.

Charles N.
Clasificación:

El cliente no dejó un comentario.

Charles M.
Clasificación:

El cliente no dejó un comentario.

Alethea M.
Clasificación:

It was great

ALISON K.
Clasificación:

This location was so busy. The staff was slammed!! The line was out the door. The staff was awesome. They were helpful and patient. They helped make a stressful morning a little easier. Thank you staff at E Franklin Uhaul.

Jeffrey B.
Clasificación:

Not charge mileage for in town use Have gas in the vehicle or availability to gas on the premises/ the gas light was on and we were afraid we wouldn't make it to the gas station

DENNIS C.
Clasificación:

El cliente no dejó un comentario.

JANA W.
Clasificación:

El cliente no dejó un comentario.

JEFFREY S.
Clasificación:

The elevator broke half way through our move. When I talked to the staff about this they knew there was problems with it but never put a sign on it or warned anyone. The staff said they were sorry and then just walked away leaving us stranded. Since then I have been trying to call to find out the status of the elevator but the number listed on the website only allows you to connect to the call center and they said they would have them call me, which of course they did not. Now I have to pay another 100.00 to rent the storage building and rent another truck once I find out about the elevator. This whole thing is going to cost me close to 200.00 dollars. Very Poor Service. I promise once I get my stuff out of storage I will never do business with them again and will make it a point to let everyone I know how I was treated.

geraldine m. | Overall Experience |
Clasificación:

The staff was always helpful, and greeted you with a welcome

KURT W.
Clasificación:

El cliente no dejó un comentario.

DEBRA D.
Clasificación:

El cliente no dejó un comentario.

CHAYTHIP P.
Clasificación:

Doing good. Keep up the great work. Morgan is very nice and helpful.

MANFRED K.
Clasificación:

El cliente no dejó un comentario.

MICHAEL O.
Clasificación:

Front office was honestly pretty rude. Rented me the wrong trailer, but I preferred the wrong trailer to having to go back in there and deal with her. Saving grace was the guy working in the lot actually hooking up the trailers. He was courteous and professional.

ANTHONY K.
Clasificación:

Everything went well.

thomas B. | Overall Experience |
Clasificación:

Elevator broke while trying to move from second floor. Lady at front was not accommodating, due to the amount of time that it was taking to move with the elevator being broken it cost us more financially because we hired help. Two other employees that were younger were apologetic. However the lady in charge was extremely rude and had poor customer service. We have always paid on time and have used the facility several occasions. This is not the experience I expected when moving out.

ASHLEY B.
Clasificación:

It was a great experience. No other comments at this time.

Tendai G. | First Impressions |
Clasificación:

Very courteous and welcoming staff although it was difficult to access the facility on the first day after hours. We called the staff and they tried their best to assist but the system was not working

TIMOTHY B.
Clasificación:

Very helpful ,fast and friendly service

hector G.
Clasificación:

El cliente no dejó un comentario.

lawrence S.
Clasificación:

El cliente no dejó un comentario.

Michael J.
Clasificación:

El cliente no dejó un comentario.

JULIOCESAR C.
Clasificación:

El cliente no dejó un comentario.

angela M.
Clasificación:

Have more reception staff working.

bobby R.
Clasificación:

El cliente no dejó un comentario.

TENDAI G.
Clasificación:

El cliente no dejó un comentario.

NATHAN P.
Clasificación:

El cliente no dejó un comentario.

JANA J.
Clasificación:

Customer service was excellent. I was very pleased with the helpfulness.

susan E.
Clasificación:

Nothing... Great Experience every time I've used you guys

nicholas F.
Clasificación:

The cab and truck were immaculately clean. However, one tire was pretty low on air. Because of some customer congestion on site, I filled up the tire with air at my home. It held it fine then.

ERIC D.
Clasificación:

El cliente no dejó un comentario.

David F.
Clasificación:

Not nearly enough people checking customers in. 1 lady working hard trying to get people checked in and she called on radio for assistance multiple times to no avail. Black girl finally comes in with an attitude and jumps on the overrun clerk as to why she hadn't done something. She told her that she would not discuss it in front of customers. That seemed to really give her an attitude toward the customers and co workers. I told her that the girl was doing all that she could and that we all things going on too, and she started to argue with me. I would have fired her on the spot if she worked for me for bringing grievences up in front of customers as well as arguing with customers. Very poor.

BENJAMIN E.
Clasificación:

El cliente no dejó un comentario.

desiree F.
Clasificación:

El cliente no dejó un comentario.

DEBBIE P. | Overall Experience |
Clasificación:

The parking lot sucks! You can’t get in to return a truck. The lanes are blocked off. The service women are hateful and It took an hour to be waited on the first time. For half of that time no service people were around. Upon moving out of storage the same thing. Waited inside 30 min with no people anywhere. Finally just gave up and left.

Bobby J.
Clasificación:

El cliente no dejó un comentario.

Maarten A.
Clasificación:

The price online was $19.95 for 4 hours. My final bill was $119 thanks to all other costs. Please be more upfront and honest about cost.

marvin P.
Clasificación:

The only issue was the driver side sun visor was broken to stow it away. It worked but I wasn't able to stow it.

April D.
Clasificación:

They charged me $60.00 without notifying me. That's theft. Also no one greeted us or infromed us of the return process. We sat in the truck for 15 mintues while a young lady just walked around the lot. We had to exit the trucj3to ask her the next steps.

rahat R.
Clasificación:

El cliente no dejó un comentario.

PATRICK M.
Clasificación:

I would rate Madison excellent at this location and everybody else at corporate U-HAUL poor. so the question is for this location 5 stars after what Madison was able to accomplish for me. The experience started off as a disaster with me being told to pick up my truck at a different location then i agreed to. when i arrive to that location nobody was present and no truck to be seen at facility. i had to go to the original facility i was supposed to get the truck at and start from scratch. they tried charging me more bc reservation wasn't on file and accused my of lying to them and nothing they could do at that time. i had to go bc movers were waiting on me at my place to move me so i paid and went on my merry way. fast forward a couple days later and individuals at corporate U-Haul didn't believe me either and did not want to reimburse me my money and stating need documentation when they lost my reservation and couldn't find thats not my fault. after some deep digging by the Manager named Madison at the franklin st store in Gastonia, nc low and behold my original reservation was found and everything i have been telling them was correct. she reimbursed me some money for my troubles and was the only one that went out of her way to do that. she should get recognized and compensated from corporate u-haul for doing what she did, an amazing job in the end to go above and beyond. Thanks Madison, need more people like you at your company. the individuals at corporate office never called or emailed me to apologize or compensate me for my headaches, wasted time, money, and frustration they put me through, they know who they are. Madison did a fabulous job of satisfying my frustration in the end, however i still feel corporate u haul should compensate me in some manner based on how much time, effort, and money i put towards my renting from U-HAUL.

Douglas A.
Clasificación:

Always have good experience at this location.

JOHN S.
Clasificación:

Only issue I had was when I was given the truck, I was told there was 3/8 of a tank of gas in it and I had to return the truck with that much gas in the tank. When I started the truck there was almost no gas in tank at all as the gauge was on E and the indicator to get gas told me I only had 50 miles left. Clearly you're not checking if the previous customer actually filled up the tank like they were supposed to.

beverly t. | First Impressions |
Clasificación:

Thank you for your service and your honor to the community.

renee C.
Clasificación:

El cliente no dejó un comentario.

Scott H.
Clasificación:

El cliente no dejó un comentario.

Jessica C.
Clasificación:

El cliente no dejó un comentario.

LaChristall S.
Clasificación:

El cliente no dejó un comentario.

Mark B.
Clasificación:

Great service

PAUL S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

KAREN R.
Clasificación:

Be quicker in helping and assisting people. Ensuring that they are not taking everything but your blood to rent a trailer (I mean 3 people to verify you are who you are isn't that what your liesence with your picture and name is for). Telling everybody everything up front (charging more because you use cash and not a credit card and saying you need extra supplies just to rent the trailer is ridiculous). However the staff who helped me to get the trailer attached was very helpful and would highly recommend this location solely because of the staff who helped me to load and unload the trailer and for no other reason. They were phenomenal. Their attitudes were uplifting and if I could've tipped them I would. One even took the time to change a fuse because it was messed up in the trailer so that I could go about my day.

Rahat R.
Clasificación:

The counter personnel is kind of slow in this type of profession one needs to be speedy and quick that's all.

Levi M.
Clasificación:

El cliente no dejó un comentario.

SONJA L.
Clasificación:

Had a great experience! The staff was very nice. Gave me the best bang for my buck!

LAWRENCE T.
Clasificación:

El cliente no dejó un comentario.

Kelley M.
Clasificación:

El cliente no dejó un comentario.

donny h. | Overall Experience |
Clasificación:

Yes awesome people and I will Use this location when needed again Love to all (Mr.patience)

TUNISIA S.
Clasificación:

El cliente no dejó un comentario.

VONDA B.
Clasificación:

El cliente no dejó un comentario.

Linda D.
Clasificación:

El cliente no dejó un comentario.

Donna B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

VANESSA M.
Clasificación:

El cliente no dejó un comentario.

jason m. | First Impressions |
Clasificación:

McKenzie was a big help. Explained rental of storage unit and truck very well. Very pleased with the service.

Arthur Y.
Clasificación:

El cliente no dejó un comentario.

JOHN M.
Clasificación:

Enjoyed the online check in, and the very fast and friendly check in upon return

FREDA S.
Clasificación:

Everything went smooth. There were no problems at all. I always use U-Haul, and would recommend them to anyone.

steven d. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Greg G.
Clasificación:

El cliente no dejó un comentario.

THOMAS P.
Clasificación:

I had a 26' truck ordered, I had cancelled a previous order weeks prior for a 20' truck after assessing my move. Showed up day of and the girl had moved forward with the order on the 20' truck I only caught it when I walked outside. Went back in and she quoted the 16' truck as $60 more for the same rental where my booking for the 26' truck rate showing in the app was only $20 more. Worst of all I got in the truck and it was on empty, the reservation sheet she gave me after “fixing the 20 ‘ to 26' change” did not show previous fuel or the mileage. I feel at the end of the day I got screwed on the cost of my rental because of this. She also set my drop off different than I had in the reservation for the 26' truck resulting in nearly 20 miles of additional travel to drop the truck off. My new home is on the very northern section of the zip code and I had set the reservation to the U-Haul just 4 miles from my new home. Absolutely absurd.

ROLAND S.
Clasificación:

El cliente no dejó un comentario.

James D.
Clasificación:

First of all, I've spent plenty money with U haul and have been a repeat customer numerous times. I will never use U haul again. I reserved a truck on 11/17/20 for Dec 5 at Stanley NC location. 2 days prior we get a message that we will have to pick up at another location in Stanley NC. We call back to confirm and then they tell us No Now we have to pick up in Huntersville NC. So we confirmed got the email for Huntersville. 20 mins before I time to pick up on Dec 5 @12 pm. I'm 5 minutes away and I get a call asking if I received the confirmation email, not knowing U haul sent another email stating to pick up in Gastonia NC (40 mins away) from Huntersville. I told the Assistant manager about all the mix up she said she would have manager to call me back to rectify the inconvenience that cost meMORE MONEY!!! I'm still waiting on her call called back with no answer. So with all that being said U haul is a rip off and you need to take the reservation option away because your false advertising. Also called 1 800 number and still haven't hear back about a resolution this must be how they conduct business in a regular, jerking people around and wasting their time and money. Never again and I will tell anyone I know not to patronize U Haul for anything.

Phyllis A C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

KIMBERLY W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

leanna L.
Clasificación:

I did not only drop off here but have a storage unit here as well. I am moving due to the unexpected passing of my fiancé. The employees in Gastonia made this experience so much worse than it already was. We had issues with the elevators and how they would shut before you could load things to get to the basement. When asked for assistance they were less than helpful and made the situation worse by just standing there and offering no assistance. When the people helping me became frustrated saying “this is bullshit” and “how the hell are we supposed to load this shit” one employee (girl wearing boot) told them not to cuss. However, the other employee who was a young skinny girl with long dark hair said “fuck em” and they both walked away like I wasn't standing right there. They then proceeded to announce over the intercom that I would be charged with the card on file to fix the elevator if it were to break. Never mind the elevator was closing on us (hitting our bodies) every 5 seconds. This place is beyond ridiculous and if I had the energy to move again right now I would in a heartbeat.

joseph S.
Clasificación:

The online app. Let me rent from a location that didn't have what i needed. 820 franklin blvd. Gastonia nc 28056. I needed a car dolly. I ended up at the gastonia uhaul store. With a smile on my face.

Brenden H.
Clasificación:

El cliente no dejó un comentario.

Darrell E. | First Impressions |
Clasificación:

Very good experience. Staff very helpful and made sure everything worked. I did notice today that the soap dispenser restroom in the storage building was broken.

David B.
Clasificación:

El cliente no dejó un comentario.

lee W.
Clasificación:

El cliente no dejó un comentario.

MICHEAL S.
Clasificación:

great customer service, very friendly people there

Celso V.
Clasificación:

They very professional.

ANITA H.
Clasificación:

El cliente no dejó un comentario.

Alandria W.
Clasificación:

El cliente no dejó un comentario.

Rodney R. | First Impressions |
Clasificación:

Everyone was very helpful and explained the process to me clearly. You have a great staff and the facility is clean and workable for all types of uses. Thanks to all the staff.

geraldine m. | First Impressions |
Clasificación:

I was a bit irritated at first but , it all worked out in the end.

Adam B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Patricia C. | Overall Experience |
Clasificación:

I’ve always used U Hal as my storage place for my personal belongings I need the near future if I ever have to use it again I will come back to U Hal I’m Franklin and Gastonia you’ll have always been if I needed any questions they were always answeredIf I had any problems they were always resolved you guys keep up the good work thank you

BARBARA B.
Clasificación:

El cliente no dejó un comentario.

Nicole C.
Clasificación:

El cliente no dejó un comentario.

olivia P.
Clasificación:

El cliente no dejó un comentario.

Dennis R.
Clasificación:

El cliente no dejó un comentario.

Priscilla J. | Overall Experience |
Clasificación:

None

Jamie S.
Clasificación:

El cliente no dejó un comentario.

CANDY L.
Clasificación:

El cliente no dejó un comentario.

Joseph W.
Clasificación:

El cliente no dejó un comentario.

Antony H.
Clasificación:

The entire process went very smoothly,

Iris E.
Clasificación:

El cliente no dejó un comentario.

Randy H. | Overall Experience |
Clasificación:

Cindy's a rock star!

randy H.
Clasificación:

Cindy's the bomb!!!!

Christopher B.
Clasificación:

Trailer, when empty, is incredibly noisy to tow. Maybe some kind of improvement there?

SARAH P.
Clasificación:

El cliente no dejó un comentario.

Nathaniel A.
Clasificación:

El cliente no dejó un comentario.

Brett B.
Clasificación:

El cliente no dejó un comentario.

Jessica H.
Clasificación:

In general bad experience. Equipment not there. Double charged. No way to drop the trailer ourselves. General rudeness of staff, staff throwing the trailers in to one another is probably the reason the one I ordered was broke.

Madison S.
Clasificación:

El cliente no dejó un comentario.

John W.
Clasificación:

El cliente no dejó un comentario.

stacy W.
Clasificación:

El cliente no dejó un comentario.

thomas M.
Clasificación:

El cliente no dejó un comentario.

hal a. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jonathan G.
Clasificación:

El cliente no dejó un comentario.

Randy H. | First Impressions |
Clasificación:

2nd time here. I'll keep coming back if ever applicable

William M.
Clasificación:

El cliente no dejó un comentario.

Robert S.
Clasificación:

Jacob was very helpful and answered all my questions.

Robert H.
Clasificación:

El cliente no dejó un comentario.

Gilbrione B.
Clasificación:

I was first given a van that had active/live roaches on it. Then asked to change vehicles. Upon departure and returning the vehicle i was told everything was good an ok. The. Was hit with a cleaning fee an a additional 100 dollars. Called an was super upset but wasn't helped.

lori t. | Overall Experience |
Clasificación:

I would recommend U-Haul to everyone I know thank you U-Haul.

Ron S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Willie M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kevin B. | Overall Experience |
Clasificación:

Ill never use uhaul again

Derek C. | First Impressions |
Clasificación:

I had to go all the way to Walmart and purchase a Brinks lock because this U-Haul location did not have one on the day I moved in. Then two days later they moved me out without my permission. My lock was cut off and they went through my stuff. I was told it was to find out who the storage unit belonged to but that should have been in the computer along with my phone number. Nobody bothered to call me to ask me if I had moved out before cutting my lock off. The day they cut my lock off I got a phone call asking if I had two storage units. I told them I just had one and they said ok. They never mentioned they had cut my lock off. There was no apology or offer to replace my Brinks lock. They did give me a u-haul lock. I didn’t find out the lock had been removed until I arrived at the storage unit on Friday and my keys did not work. Luckily I arrived during office hours. I asked the ladies in the office why my lock was switched and there was a white tag on the door but nobody seemed to know what a white tag meant. They eventually found the keys to the new lock and I moved out.

Zephaniah M. | First Impressions |
Clasificación:

My access card didn't work and I rented a moving truck to move my things a couldn't due to my access card being denied twice so I wasted a whole u-haul rental when I should have been moving. I contacted customer service only to be told after going in circles that they have no access to the cards to help me so it was a waste of time and I still need to move. hopefully U-Haul pays for another day because it's their fault that I can't have access to get to my storage because my card doesn't work and you don't open back up until 9 on Sunday and my truck is due back at that time.

colleen l. | Overall Experience |
Clasificación:

Every step of the way we were helped by members of the team. Storage facility was climate controlled which was great during the heat of the summer. Staff was accommodating while our very large moving truck occupied the loading dock. Highly recommend.

BRENDA H. | Overall Experience |
Clasificación:

Enjoyed the experience!

Irene G. | Overall Experience |
Clasificación:

I loved everything about it I had one of the biggest storage sizes sand it was a breeze moving out, I also loved that there was no bugs.

Robert S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Taylor M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

LINDSEY S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michelle G. | Overall Experience |
Clasificación:

I have used this location several times. Parking is an issue. The rental trucks are parked and stored where customers are supposed to park to load and unload. If you don’t have a way for your customers to use your facility then it is useless. I moved to a new facility that is more accessible. Also the temperature is 80 degrees upstairs making it hard to work in your space.

CHAD C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sharon P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JANE P. | Overall Experience |
Clasificación:

This facility was clean and well maintained. I would highly recommend it.

debbie h. | Overall Experience |
Clasificación:

Thank you!

Ricky d. | First Impressions |
Clasificación:

The staff was stretched out. I spent 20 minutes on the phone reserving truck and storage, 20 minutes trying to provide online info that obviously didn't transmit, 30 minutes checking in at the facility for truck, 20 minutes getting storage. I had to provide 4 phone numbers, and an address other than my own which seems a bit excessive. Truck and Facility very clean.

sapan k. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Teddi D. | Overall Experience |
Clasificación:

perfect size and location for our needs. friendly staff

JASON M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

kimberly C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

paul j. | Overall Experience |
Clasificación:

Good

JOYE R. | Overall Experience |
Clasificación:

Excellent customer service and clean, secure facility. Highly recommend.

paul j. | First Impressions |
Clasificación:

Good experience

melinda d. | Overall Experience |
Clasificación:

Great experience

Brian B. | First Impressions |
Clasificación:

Staff very helpful and frendly.

Lynda S. | Overall Experience |
Clasificación:

Everything was fine

paul j. | Overall Experience |
Clasificación:

I felt attended to as a person, as well as a valued customer of U-Haul

melinda d. | First Impressions |
Clasificación:

Customer service was outstanding. Great experience and would recommend this location to anyone in this area who is looking for a storage facility.

CHRISTOPHER S. | Overall Experience |
Clasificación:

very great place

astride d. | First Impressions |
Clasificación:

The staff was very professional and helpful

melissa l. | Overall Experience |
Clasificación:

It was an excellent experience. Staff was very helpful and knowledgeable. I highly recommend Uhaul of Gastonia.

casey P. | First Impressions |
Clasificación:

Great Customer Service. Those ladies rock!

JOSEPH B. | Overall Experience |
Clasificación:

My biggest complaint would be that they park and store large trucks at the dock most of the time and this makes getting in to unload a trailer or anything more difficult due to no space

Duane R. | First Impressions |
Clasificación:

My representative was very patient and courteous.

jeffrey g. | First Impressions |
Clasificación:

Excellent service

donna s. | First Impressions |
Clasificación:

Do not use Uhaul They will rip you off I have rented a van checked it in on July 14th 3 days later my Credit card Was charged 1,100 dollars they said was damaged When I return it that was a lie

Mary W. | Overall Experience |
Clasificación:

N/A

Debrena C. | Overall Experience |
Clasificación:

No complaints :)

JACK B. | Overall Experience |
Clasificación:

Unfortunately my property got damaged from water with no explanation

talma c. | Overall Experience |
Clasificación:

Prices change to often. I had a small unit and price was not reasonable.

PETER M. | Overall Experience |
Clasificación:

Incremental price increases (every 6 months), are ridiculous. If I raised prices in my business every 6 months, I'd be out of business in no time.

Linda H. | First Impressions |
Clasificación:

Needed a 10 x 15 , was NOT told it would be 3 seperate units of 5x10 each, requested climate control, not done either. Was not told i would have to load carts use an elevator to go 2nd floor!!! Mess!!

William K. | Overall Experience |
Clasificación:

No comment just poor service

Sidney F. | First Impressions |
Clasificación:

Very courteous staff at Gastonia location, very helpful and friendly.

Mayra M. | Overall Experience |
Clasificación:

Grey and friendly staff.

ANTONIO K. | Overall Experience |
Clasificación:

Ok

jose m. | Overall Experience |
Clasificación:

Thanks

stella o. | First Impressions |
Clasificación:

Thank you.

Evon H. | Overall Experience |
Clasificación:

It would have been excellent but I have a $20 credit and I wasn't able to receive it at time of checkout, which would have been ok except no one was able to tell me when and how I will get it.

Rodney c. | First Impressions |
Clasificación:

The customer service was awesome. I was greeted with a smile and when I asked if I could get a unit in a certain area the rep was happy to help . we have used them in the past and will always come bac

TONY V. | Overall Experience |
Clasificación:

Would not recommend to anyone due to the fact that our storage rental was bank draft and we emptied our unit 4 days after draft was taken. Was told that they DO NOT prorate. Charged a mo. for 4 day

Jamie A. | Overall Experience |
Clasificación:

I like the staff they were very helpful and courteous thank you so much

michael j. | Reservation |
Clasificación:

Very courteous

Rudy j. | Overall Experience |
Clasificación:

I called on Nov 2 to rent a pickup and have my 2 U Boxes ready on Nov 7. When I arrived the boxes weren't ready. They could not be ready until after 5pm on the 6th but it all worked out.

Eric S. | Overall Experience |
Clasificación:

I used this facility for over a year and there were never any issues. The place is well lit and secure.

terry w. | Overall Experience |
Clasificación:

Great experience.

Freddie G. | Reservation |
Clasificación:

Cindy and her staff have a wonderful attitude. Thanks

Tracy B. | Reservation |
Clasificación:

The lady helping me was very professional. The only complaint I have was there was a very long line with only one person working in the front. I was in line for a very long time and was paying movers.

Kamarkeio m. | Overall Experience |
Clasificación:

I moved out in July U-Haul was still trying to get money out of me for unit I did not have I paid for money that already had been paid for paying twice for one month or they was threatening to sell my

ELMER P. | Overall Experience |
Clasificación:

I left for two reasons, 1. The cost of the unit kept rising, there are other storage facilities in the area that are less expensive and have the same amenities. 2. The unloading area was filled with

Debra M. | Overall Experience |
Clasificación:

I love this U-Haul facility! It is the best! All the staff are super-nice and helpful and I will always use this facility when I need to

John K. | Reservation |
Clasificación:

Great Service!

VERNON J. | Overall Experience |
Clasificación:

Well Done! The facility is very clean and secure, the vehicles are in great shape and the Staff is Polite & Professional with a Positive Attitude...

CARRIE R. | Overall Experience |
Clasificación:

Thanks!

rebecca m. | Overall Experience |
Clasificación:

I was very pleased with your business and if I ever have to use it again I will come back to you I wish you all the best and thank you for everything have a good day

WILLIAM A. | Reservation |
Clasificación:

Good customer service, clean facilities... only minor problem I had was the difficulty to get the storage unit locking mechanism to lock... Despite that, this is a great location with great people!!!

ANDREW P. | Overall Experience |
Clasificación:

Very limited access hours. And price kept rising

janice b. | Overall Experience |
Clasificación:

Great staff

KEVIN M. | Overall Experience |
Clasificación:

Cindy and her staff were truly amazing. Always willing to go the extra mile for the patron. That's why I've used them several times over the years. I'd recommend them to any one

Mayela V. | Overall Experience |
Clasificación:

A bit pricey but overall good.

aeron j. | Overall Experience |
Clasificación:

The office manager was great! She escorted me to my vehicle and made me felt welcome. This was my second or third time dealing with them!

EMANUEL r. | Overall Experience |
Clasificación:

The staff was very helpful .

sam f. | Overall Experience |
Clasificación:

Easy

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