Customer Reviews for U-Haul Moving & Storage of Garner

6,989 reviews

1702 Mechanical Blvd   Garner, NC 27529
(@ Us 70 intersection near Hwy 401 & Hwy 70 intersection)

(919) 779-3196

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(919) 779-3196

1702 Mechanical Blvd
Garner, NC 27529
(@ Us 70 intersection near Hwy 401 & Hwy 70 intersection)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The young lady went out of her way to make things easy for me. She gave me her undivided attention.

Dover S.  |  First Impressions 
Rating:
1.0

I was not greeted when I pulled into the lot. I was not directed as to where to drop off the trailer so I found an open spot in the lot drop off the trailer. I did not expect the store to be open during the holiday so started the online drop off process when I saw someone enter the store. I went into the store and found a uhaul associate who's first question was “did you just drop of that trailer out front?” When I responded that I had she complained that I had not left it in the correct spot. I offered (twice) to move it to a different location and was told it would be okay she would take care of it. I asked if I needed to sign for the drop off and again was told that she would take care of it. I did not complete the online drop off process because I was told that the in store associate would take care of the process and would email me a return. The email I received on the Monday after the holiday included a bill for $97 for extra days rental showing that the trailer had not been returned until the Monday after the holiday. I called and explained the situation and was told that (again) that it would be taken care of but as of 3 days later the charge is still on my credit card. My last call was to uhaul corporate who has put me on hold for 45 minutes.

Matthew B. 
Rating:
5.0

The truck was clean, but the engine was a little rough and loud.

Jacqueline C. 
Rating:
1.0

Customer did not leave a comment.

ASUNCION A. 
Rating:
3.0

Customer did not leave a comment.

Joyce B. 
Rating:
4.0

Customer did not leave a comment.

ADDIE R. 
Rating:
5.0

Customer did not leave a comment.

MARIE D. 
Rating:
3.0

Customer did not leave a comment.

LISA C. 
Rating:
3.0

Communication could have been better under staffed need to keep updated units available for future customers

CASSANDRA M.  |  Overall Experience 
Rating:
2.0

The agent helping me at the desk at check in was seemingly on FaceTime the entire time I was interacting with her, including when she took my license. She never muted or turned the camera away; however, she did not point my license or any info to the person she was talking with. I also had to ask a few times for the mattress protectors I had ordered online and still did not receive them until I came back into the store and spoke with another associate.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Javon W. 
Rating:
5.0

The facilities and location were convenient. We had 3 units (2 interior and one exterior) and all were exceptional. The young lady that checked me out was wonderful. Highly recommend.

BENJAMIN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY E. 
Rating:
5.0

Same as above

Wesley B. 
Rating:
5.0

Customer did not leave a comment.

Brenda J. 
Rating:
1.0

Moving van had significant mechanical issues. The exhaust was leaking, transmission was slipping and had difficulty shifting into gear, brakes were very worn and did not slow the vehicle effectively, and the steering arms needed new ball joints. There were more issues than ones that could simply be obtained by driving it, as the vehicle only managed 5mpg in mixed city/highway use. Two of the three employees in the store refused to do any actual work, one of them was lying to customers about their reservation and availability of vehicles to a customer on the phone in order to avoid doing any work. The third employee who actually helped me was great and got me out the door, but it was a lot of frustration getting to that point.

BRANDON R. 
Rating:
3.0

Clean the vehicles, remove any adhesive from the windshield blocking the view of the road, fix the radio dial that adjusts the sound. Fix the auto door locks so I do not have to do it manually. Fix the alignment in the vehicles. Use frebreeze so the trucks DO NOT REEK OF SMOKE. So annoying. Educate the customer service so they can explain all the charges on the contract and not just guess. All of those things happened or are currently wrong with my cargo van. I just paid $929.00 and I feel like third hand garbage. Like no one cares who rents from uhaul. I should have a prefferred status with a discount. Ive spent 6,000 on uhaul rentals this year.

Thomas P. 
Rating:
5.0

Have more dolly's on hand to rent and more staff.

ANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN Z. 
Rating:
2.0

Customer did not leave a comment.

Mary E. 
Rating:
2.0

Be prepared to wait in a long line.

PRINCE W. 
Rating:
5.0

Outstanding friendly and helpful staff. Prices are a good value

MARCI C.  |  First Impressions 
Rating:
2.0

Provide what's paid for and ordered.

Jennifer L. 
Rating:
4.0

Customer did not leave a comment.

RUBY P. 
Rating:
5.0

The access panel in the back of the truck was loose. We had to put something over it so we could work. There were ashes and cigarettes buys in the ash tray There was stuff behind the seat that i dont think belonged there

SARAH M. 
Rating:
5.0

Very helpful unlock

Joshua E. 
Rating:
2.0

I checked in online, got my rental unit with access code. The website said a lock would be in the unit when I arrived. When I arrived, the access code did not work, so I checked in at the front. When I got to my rental unit, there was a lock on the unit as it had already been rented by someone else. The staff was very helpful getting this fixed, but I was almost there after closing. What if no one was there? Move in would have been a disaster.

JOSHUA E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kiana H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

JESSICA B. 
Rating:
4.0

Customer did not leave a comment.

Jessica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Keep up the good work with good people. A pleasure to work with.

JERRY W. 
Rating:
5.0

Nothing the young lady that was working with me had great customer service….

DWAYNE L. 
Rating:
5.0

Nothing

JEFFERY M. 
Rating:
5.0

No

KAREN T. 
Rating:
5.0

Customer did not leave a comment.

assad h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEAN O. 
Rating:
1.0

I was supposed to have a lock in my unit but I didn't

chelsea B.  |  Online Move In 
Rating:
3.0

Not completely this locations fault, but i got bounced between 3 places before getting the size truck i originally ordered. I drove the truck 50 miles, and 1 mile before returning i put in $30 in gas which put the gas needle back to where it was when i picked it up. However, i was charged almost $25 in gas. I've followed up on that and have not gotten any response. I should not have been charged anything for gas as i went out of my way to make sure it was refilled.

Robert G. 
Rating:
5.0

Awesome experience I felt like a valued customer!!

Marcy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARRYL M. 
Rating:
5.0

I was very please with my storeage unit in every way

JOHNNY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine B. 
Rating:
2.0

Have personal at the store. I got paperwork after waiting in line for at least 45 minutes. Then had a problem getting the trailer and mo one came out ( only ONE) person working. Finally the cleaning person and another customer helped me. Then upon return I was overcharged, that was corrected.

PETER H. 
Rating:
3.0

I paid 81.00 for a couple of Hours renting a 19.95 dollar pick up truck. My friend rented same for 26.00 for several long hrs and put way more miles on her pickup I am thinking of. Disputing the Charge. With my bank the extra 35.00 something it's suppose to be 19:95 a day

julia B. 
Rating:
5.0

In the midst of moving u forgot all the broom etc and I explained my carelessness and the lady was very understanding I will return to this location no matter where I go next :)

Rosalyn F. 
Rating:
5.0

There was a situation with a return Rental and the Employees handle it with extreme Professionalism to ensure that we received our Rental as Scheduled.Thanks for the great customer Care won't forget this.!!!!!!!!!!!!

Terry M. 
Rating:
2.0

I selected mobile check out when making the reservation, upon arriving your website said the vehicle could not be checked out and I had to speak to a representative. There was a line of about 10 people and the worker was in no rush to get people out the door. It took way too long and apparently a reservation means nothing because the guy in front of me reserved a 25" and was SOL when they didn't have any and were told the reservation isn't a guarantee... Then when dropping off my van I had to wait in a long line again because they had charged me for two days instead of one. Only the manager can refund but she wasn't in office so I had to talk to her on the associate's phone. While trying to get refunded I got another random $3 charge for no apparent reason and was told "Idk why it does that, it did this same thing to a guy the other day" like WHATTT. I don't trust their systems at all. I did end up getting my money back, but that was probably the most frustrating service experience I've ever had. I'll be using a competitor next time I move.

MICHAEL W. 
Rating:
1.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Karl D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

IRIS H.  |  First Impressions 
Rating:
1.0

I reserved at 20' truck for pick up at 11:30am 10/30/21. When I got there at 11:30am in the parking lot I checked in on my iphone. I went inside and got in line and it was only 2 people in front of me. Looking at my iPhone the instructions said to look for my truck # and confirm if I see it. So, I got out of line to do so and did not see my truck on the lot. I went back inside and there were three additional people that had come in and just that short of time. I asked for The manager because my reserved truck wasn't there. I was told by the lady at the desk who said her name was Jonze Williams and she said she was the manager. I told her that I was upset because my reserved truck was not on their lot. She told me that Uhaul over books reservations and that at their location they just go by first come first serve. I was apalled because I have been renting from Uhaul for over 15 years and have never experienced this. I told the manager that I needed a replacement for the one that they gave to someone else and that guy was only third in line when I first came in there but because I had to go out to the parking lot and look for the truck now I have to wait longer which is no fault of my own. The benefit of reserving and checking in from the phone is that all I have to do is go in and they hand me the key no waiting. This manager was not at all apologetic nor did she displayed any kind of empathy and told me I just had to wait. Her whole attitude was very unprofessional and frankly immature. She Hass to be a new manager at that store because only six months ago I had rented a U-Haul from there and there was a different manager. I hate to see anyone become unemployed but clearly this manager needs to receive coaching and further training on sensitivity and not making excuses and to stand behind U-Haul companies reservation policies. Jonze should definitely be coached about not honoring customers who have reserved and checked in from their phone. Another truck was provided to me, but it was not for a one-way trip which meant I had to bring the truck back to that location I'm mechanical Boulevard from where I moved to 30 minutes away. This caused me to have an additional 25 miles to pay for than if my original reserved truck had not been given to someone else. So instead of paying $85 I had to pay $117. All because my reservation was not honored.

renee P. 
Rating:
5.0

Customer did not leave a comment.

Jerry V. 
Rating:
1.0

I would like to speak with someone involving this rental experience. We were overcharged, charged for items we didn't receive, and our reserved truck (had been reserved for 6 days) was given to the couple in front of us. I can be reached at 828-273-0684. Thank you, DeAnn Surrette

DONAL S. 
Rating:
5.0

Customer did not leave a comment.

Edward K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOEL H. 
Rating:
4.0

Customer did not leave a comment.

Brianna M.  |  First Impressions 
Rating:
4.0

There should be a way to get rid of boxes or loose paper if needed not bags and bags of items just general .

Chita B.  |  First Impressions 
Rating:
2.0

No cause I was told to pay $ 100 true when I didn't put the gas in the truck I there told me tht I would have to pay them $80 so I took the truck put in the gas back where it was it wasn't nowhere near a half of tsn of gas in the truck when I pick the truck up plus the truck wasn't no good in running right she didn't give me back only ,$17 back from $100 I could had went too another U-Haul paid $100 Deposit $19.99 I got the ,$100 Back from my Deposit Something not Add up here it seen like I lost money by her just giving me __$17 Back I God Bit too me out of my Money

CHRISTABLE J. 
Rating:
5.0

The appliance dolly we rented was broken and could not be used to move our appliances. That was pretty frustrating. But overall we would rate this facility very high, clean and well organized!

RANDAL C. 
Rating:
5.0

Customer did not leave a comment.

LEVI W. 
Rating:
4.0

Above average rating due to you need additional personnel to manage this location to decrease the wait times in the queue and also a dedicated person to clean the vehicles. The truck that I rented, the steering wheel on the vehicle was sticky and there was trash still in the vehicle from the previous renter. You all should get into the practice of cleaning the vehicles after each return. This is vital especially due to the pandemic.

Carl S. 
Rating:
2.0

have someone there to hook up trailers to car, had to do it myself no help

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
2.0

I returned the rental van more than 2 hours before the deadline. The guy who was checking in the card told me I just needed to leave the keys inside and go. That's what I did , but later in the afternoon I got a call from the location. The voice message said that I wasn't returning the car on time and the person who call warned me I would be charged for the delay. I tried to call back but the location was closed. Someone from customer service just take the message. Nobody call me back the next day, no apologies, nothing. So I don't think I would never be there anymore.

SLAVIK T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
1.0

Last rental will be my last from that location. Miscommunication cost me almost $950. Never again

ALFREDA H. 
Rating:
4.0

This location was friendly equipment clean, tire on vehicle had wires showing, tire in bed flat also, I partially blame myself for not checking vehicle closer myself. This oversight resulted in 2 he delay,service guy very prompt and professional, my complaint is not with the garner store my complaint is with the 100 Graham St Selma NC 27576 location, I stopped there to rent a car trailer, I was told that my vehicle I planned to use was insufficient and not allowed to pull the trailer, so I ended up renting trailer and truck from Garner, witch was a 1500 dodge truck, I'm more than positive that the Ford F 150 I planned on using would have been just fine, so this haul location in Selma cost me the price of a truck rental and the 50 dollars in fuel to refill the tank. So my question is this does Uhaul not recognize Ford as a decent truck brand or was the dealer in Selma biased towards fords , I would really appreciate a response or I will ask the same question on Facebook because I would like to know the answer, but that dealer in Selma cost me close to 200 dollars again was pleased with the store in Garner

DOUGLAS Q. 
Rating:
2.0

The place had one person working the counter helping people outside and checking people in had a very long wait time

NATHANIEL W. 
Rating:
5.0

Customer did not leave a comment.

SHADORA E. 
Rating:
5.0

Great customer service and very professional

KATHERINE R. 
Rating:
5.0

Customer did not leave a comment.

LYNETTE F. 
Rating:
1.0

This was the most unprofessional customer service experience I have had in a while. I checked in online but still had to wait 25 minutes in the store. I also reserved a storage unit. I was given FOUR different units until I was finally given one that wasn't ALREADY occupied. How can you manage a storage facility but don't keep an accurate list of what's occupied and what's open? I made FOUR TRIPS from the storage area to the office because every unit I was given was occupied. The truck I rented transmission was slipping so bad I thought I was going to breakdown. The older white lady with the short hair , who I think was the Manger was more concerned with smoking cigarettes instead of assisting the ONE employee who was trying her best to accommodate a full lobby. This young lady was a new hire and was placed in the most horrible position. I usual go to the hwy 64 location on New Bern Ave. They are OUTSTANDING!! Professional, friendly and helpful. After my one month of free storage is up, I will NEVER come to this location EVER AGAIN.

Sherri F.  |  First Impressions 
Rating:
1.0

This location used be vibrant and just awesome with the previous staff and management. You walk in there and everyone is all smiles and you're in and out in no time. You walk in now you see chuck. Grumpy old dude who still think hes in his 20s and has power trips over his clients. Very rude and wouldn't recommend keeping as a manager for the location or even a truck cleaner. Customer service is gone through the window and its just freaking bitter to know you have to get up early and go get inline to get your truck ... only to have to deal with chuck before even starting your day. Seriously UHAUL, raise your standards up a little and dont be money driven.

EUGENIA B. 
Rating:
5.0

Customer did not leave a comment.

charity c.  |  Overall Experience 
Rating:
2.0

The two employees mentioned that they only had been there a month. Things moved rather slow. The cashier walked away to go help another customer, I had just told her my husband wanted to purchase something. My debit card didn't work because of something that was going on with the system. The cashier had to manually input my information. I'm not sure if she is the manager or just a cashier but she walked in without a mask and after returning the truck in about an hour she still didn't have on a mask.

LATONYA S. 
Rating:
2.0

Staff was funny but pretty unprofessional. Cargo van was empty but they told me to fill it up so I had to go back and tell them that. They were like that's fine just bring it back at 1/4 and we will give you $27 back. I did bring it back at 1/4, I even stopped and put an extra $5 to get to the 1/4 tank before dropping it off. I put 21.5 miles on it because my house is very close and just needed to move a big couch. They said I drove like 300+ miles hahahaha. I don't even think I can do that in the 4-5 hours I had the car. Anyways.. I was charged like $166 and I should have been charged $34 minus the $27 for the gas since I received it at empty (0 miles to empty). Called a lady who said someone from the branch was going to call me but I guess we will see. I've lost more money making this call and writing this review than what I'm going to get back and what's fair but you guys need to know so it doesn't happen to other people.

BRANCO T. 
Rating:
5.0

Great service

PATRICK P. 
Rating:
5.0

outstanding job people

JAMES C. 
Rating:
5.0

The truck muffler was very loud. also, the "Mom's Attic" area leaked water on a very rainy move day. some boxes placed in that area got wet on the bottoms. We told the agent at the UHaul location about it when we returned the truck.

MARTHA H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Dropped off trailer with no problem. I told the young lady the uhaul place I got the trailer from changed my location drop off and she said it shouldn't be a problem dropping it off at Garner location. She was very helpful.

LATASHA B. 
Rating:
5.0

Customer did not leave a comment.

EARTHA H. 
Rating:
1.0

Pickup was ok; nothing major just employees eating while attending to customers. Then arguing who was going to perform work/assist customers. However, drop off was ABSOLUTELY HORRIBLE!!! Especially the two young ladies scheduled to work on this day. Nothing but attitude, attitude, attitude. I believe one if not both were supervisors. I use uhaul for business; especially with this location being close. Never going back!!!

DEMOND P. 
Rating:
5.0

Thank you for your service.

Gloribel M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TONY B. 
Rating:
4.0

Customer did not leave a comment.

JEREMIAH L. 
Rating:
5.0

Customer did not leave a comment.

RYAN L. 
Rating:
5.0

Good people, fast and polite.

CHARMA B. 
Rating:
4.0

When I went to my storage unit the facility was full of trash all over the yard inside the gate other than that everything was OK

Fonda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIAN S. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINE T. 
Rating:
5.0

Everything was perfect.

CAROLYN H. 
Rating:
5.0

Customer did not leave a comment.

Rachel C. 
Rating:
4.0

Customer did not leave a comment.

GLENDA H. 
Rating:
4.0

Customer did not leave a comment.

WALTER W. 
Rating:
5.0

Always friendly and helpful.

AARON TRETHAWAY D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Very efficient drop off.

TIMOTHY E. 
Rating:
5.0

Customer did not leave a comment.

JEREMY I. 
Rating:
5.0

Fast and friendly service. I was in and out in five minutes.

ROSS B. 
Rating:
1.0

Como cliente no me sentí bien atendido, al retornar el remolque tenían que devolverme un depósito pero al no estar el manager tuve que volver al día siguiente gastando combustible para regresar nuevamente, al día siguiente nuevamente no se encontraba el manager por eso me tocó regresar en dos ocasiones gastando aún más tiempo y más combustible, al final dijeron que Me llamarían cuando el Manager regresar a la oficina, esto fue a las 2:30 de la tarde nuevamente tuve que regresar ya estar más combustible y más tiempo para un procedimiento tan sencillo como devolver un depósito, después de esto el manager ni siquiera se disculpó conmigo y por haberme hecho perder tanto tiempo y dinero.

Miguel R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Give a discount

WILLIAM K. 
Rating:
1.0

Lady who waiting on me did not make eye contact with me, she was more interested in talking w her co-worker than me. very rude and unprofessional. when asked about a dolly, she said I had to call around to find one!! total price was more than I was quoted. Equipment was great as always but her service was unbelievably rude! she has no place in customer service. Her nails were so long she couldn't even put my information into the computer!!

Karen R. 
Rating:
3.0

Main loading dock was locked at 7pm while actively unloading even though we have "24 hour access". Made move in process very stressful

Abigail P.  |  First Impressions 
Rating:
4.0

Nothing

LUCILLE H. 
Rating:
4.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Super helpful staff!

Aaron D.  |  First Impressions 
Rating:
1.0

Why did it cost me after I returned the truck $48 and something, for what?

KHALED A. 
Rating:
5.0

Customer did not leave a comment.

SHERRY L. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Philip H. 
Rating:
1.0

Over charged initially for furniture dolly's that I never received. Couldn't get anyone on the phone on the day I rented to discuss. Day of return was told it won't be a problem they will take it off the charge. Received the receipt and was charged. When I called back the first time was placed on a hold for 23 mins (in the hopes I just hung up and gave up). Called back 4 times after that couldn't get anyone on the phone. Finally waited for everyone to forget about the incident. Called back an hour later spoke to a “manager” who had the nastiest attitude. No name just picked up the phone. When I explained what had gone one the initial words were “uh-huh” and “yep” then was told I was wrong and there was a 14.00 credit given to me (which it was there) however the other 70.00 of furniture dolly charges were still on there and initially I kept getting told I was wrong. Finally after having her finally take a look at the bill, (basically was attempting to blow me off as if I didn't know what I was talking about) realized oh I was right and finally took it off my bill. After this experience I would have paid double maybe even triple to go somewhere else. Poor management.

RYAN A. 
Rating:
3.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

TORRIONO K. 
Rating:
5.0

Customer did not leave a comment.

Nathanael M. 
Rating:
5.0

Customer did not leave a comment.

Jasmine L. 
Rating:
1.0

Knowledgeable customer service at store locations. In depth review of the trucks condition ETC.

MARQUISE L. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Don't know

ORESTE S. 
Rating:
5.0

U-haul is the best

JOHNNY C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cameron J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HYACINTHE C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

richard j.  |  Overall Experience 
Rating:
3.0

Everything was great except for getting staff to make sure all access doors were available to customers during business hours. There have been entirely too many instances where staff failed to insure that all access doors were available for customers to use. The worst situation for me in particular was not having the main (sliding door) available for more than 3 and a half hours of storage use. VERY UNSATISFACORY!!! The staff had been notified at the very beginning of this ordeal. VERY BAD BUSINESS!!!

gregory h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crystal b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gregory h.  |  Overall Experience 
Rating:
4.0

Customer service in Raleigh NC was very unfriendly, certain people were welcomed and certain people shut up and wait. It's very sad that you all don't teach good and decent customer service. In Garner the employees were kind and caring to my needs. Thank you

jen r.  |  First Impressions 
Rating:
5.0

Very satisfied with U-Haul Customer Service.

gregory h.  |  First Impressions 
Rating:
5.0

Very pleased with the service and staff was very friendly and helpful yes I will tell my friends about your services.

dorthy s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

andre t.  |  Online Move In 
Rating:
5.0

From the manager, Julie, to the staff, this operation appears to run smoothly and the staff is attentive and helpful. Making adjustments to the unit assigned was also a smooth process. Thanks for making this a smooth process.

Sharyn P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander M.  |  First Impressions 
Rating:
5.0

Great Customer Service.

gregory h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keislyn B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Walid H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip L.  |  First Impressions 
Rating:
5.0

Young man from Sunday may 30 th staff was very rude and was speeding in the uhaul pick up truck

KYESH V.  |  Online Move In 
Rating:
4.0

I was informed that there would be a lock waiting inside my unit, but it was not there. My agreement stated that a free lock was included.

chris c.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEBBIE L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kaye c.  |  Online Move In 
Rating:
5.0

Keep up the good work

JAMES G.  |  First Impressions 
Rating:
5.0

outstanding service, despite of the high price ;-) If the price was a little lower, I probably would rent the storage unit for one full year vs 2-3 months.

Omar S.  |  First Impressions 
Rating:
5.0

This is my first time renting a storage unit, and it was very easy. This is an excellent facility.

Kevin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sally B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vivian N.  |  First Impressions 
Rating:
5.0

I will recommend U-Haul to anyone

MARCO F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Evelyn W.  |  First Impressions 
Rating:
5.0

It felt that I was alone in the building as I moved my stuff in. The cart worked well. The unit location was reasonably close to the door. The vehicle access was well designed to that lifting was minimized.

Richard F.  |  First Impressions 
Rating:
5.0

Staff very friendly and accommodating, very eager to assist

Vernelle M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharonda L.  |  First Impressions 
Rating:
5.0

As a customer I was well satisfied

BRENDA R.  |  First Impressions 
Rating:
5.0

Mike was very professional and great to work with.

MIKE H.  |  First Impressions 
Rating:
3.0

I called a month before the actual moving to the storage unit and using the truck. I got to the place in Morganton to get my truck and the guy there was rude and did not want to answer my questions and he said he did not want to talk to me the he would talk to my daughter (I am Spanish and my daughter looks American) he should not be so rude and calm my anxiety with the answer to my questions which were very legitimate considering the truck charge was high (he said I was going to be held for $343.00 but my money will be credited to my card once we got there) I did not understand WHY he couldn't just do the right thing because that was way too much and he said we couldn't return truck back in Morganton but it was really not true. Anyhow, I called the U haul place at Mechanical Blvd. in Raleigh and the guy who answered the phone was not very knowledgeable and he just couldn't even find my reservation. We get there at 3:53 and as told in Morganton but the owner, Mr. Hennessee, we wanted to let them know we were there so the time we got there is recorded an he said I would get $100 back credited for early return of truck. The storage place is busy, the guys Kenneth Perry, says he can help me, but when he is helping me some other people say that they need to talk to him and he tells me to stay there on that register while he helps this other customer because they need help. I asked Why is the other guy not helping because I believe once a customer is being helped then he should finish his work with them and then get the next customer. He went and helped the other people and when he got back to help me, then he rushed because he wouldn't answer my questions and he did not even make sure I was not charged for my first month . He told me to wait at storage unit number given and that he would be there shortly. When we get to the storage unit. I did not feel safe. There was a woman there who says she has 3 storage units and sure she did have a dog in one of the units, she had her blanket, microwave, cheese, food, eating there. She also had all her stuff spread all over hallway and told me not to go by there because she needed the hallway to spread her junk. I told her I did not care and that we needed to unload our stuff because we had been driving for 3 hours and we wanted to get it done. She also took some of our stuff and we had to ask her to give back to us. She looked like she was on some drugs. The alarm went off when we opened my unit and when we tried to close. THUS, they should fix that. Someone should make sure NOBODY is in those units eating, sleeping and with animals.That is not a safe nor good idea. I am scared to go back there by myself. At 6pm, I asked that guy who helped us to please make sure I got my money credited and he gave me a number that is not even UHAUL to call and talk to them because he said he couldn't do it.. Customer service not good at all. What a hassle for me to go through all this while I am trying to move out of my old house , store things and finish my work .

Ingrid K.  |  First Impressions 
Rating:
5.0

Excellent service.

Gregory J.  |  First Impressions 
Rating:
5.0

Very good service

george m.  |  First Impressions 
Rating:
5.0

Even though this is not the closest U-Haul to my home,I always come to this location. The staff is so friendly and helpful. I am also super excited to have a spot in your RV lot. Excellent addition!

Cathy S.  |  First Impressions 
Rating:
5.0

Very clean.

Diane C.  |  First Impressions 
No reviews have been submitted for this location.

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