Customer Reviews for U-Haul Moving & Storage of Garland

4466 comentarios

902 W Walnut   Garland, TX 75040
(On corner of Walnut & Glenbrook )

(972) 272-4323

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(972) 272-4323

902 W Walnut
Garland, TX 75040
(On corner of Walnut & Glenbrook )

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The cargo elevator was broken. We did not find out until we arrived.

Carrie M.  |  Online Move In 
Clasificación:
5.0

Excellent service. Was late due to keys locked in truck. Had to get locksmith out No extra charge was added for being late

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

WALTER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clyde M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhett T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kendra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry W.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

DONALD T. 
Clasificación:
5.0

Just keep up the good work!

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
1.0

Charged me 8 gallon for 10 miles use ! ripped off

AHMAD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rudy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiera W. 
Clasificación:
5.0

Can't use the return software. Won't recognize my location. It's a hassle to return early.

tam E. 
Clasificación:
5.0

Everyone very friendly and helpful

KENNETH S. 
Clasificación:
5.0

No worries, very pleased.

CARL T. 
Clasificación:
2.0

I did the online check in but could not get my key until after 7 because key was kept in office and the attendant was outside cleaning another truck. The office was unattended. I still have not received a receipt for this trip. This is the second time I did not receive my receipt while using the online check in.

Jack S. 
Clasificación:
3.0

The overall process at any U-Haul location takes too long. I tried the app to speed things up but it had a bunch of errors which said to go talk to a U-Haul employee inside.

michael C. 
Clasificación:
5.0

Sonny has great Customer Service. He greeted me as I walked in, he had numerous people in line but spoke to all of us to ensure that our needs would be meet in a timely manner. He was very thorough with getting you getting you set-up and company information if you needed additional assistance. Great Job Sonny!!!! Robin S. Garland, TX

ROBIN LYNN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSALYN A. 
Clasificación:
3.0

Drop off box hard to find

Scott C. 
Clasificación:
3.0

Suppose to issue a refund due to not having the equipment on stock, but it never came.

Brandon S. 
Clasificación:
2.0

I have rented cargo vans from uhaul for about the last 4 years and this van should be either removed from service or repaired. I don't know, if it's the shocks or struts, but it was the bumpiest ride, that I have ever been in, using one of your vans.

DWIGHT O. 
Clasificación:
3.0

There was only 1 employee working and 10 customers waiting to be attended to I did everything online so I wouldn't have to wait but I waited longer than I thought

Nikki O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD L. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH LYNN K. 
Clasificación:
5.0

No improvements needed!!! The entire staff was so friendly and perfectly efficient at their jobs. Will rent again from this location!!!

Lisa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

doug B. 
Clasificación:
3.0

Respond to email communications in a timely manner with an appropriate response

Karen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTIN T. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
3.0

Charged me a cleaning fee for a clean truck

David S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MOHAMMAD L. 
Clasificación:
5.0

Met expectations.

LARRY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO Z. 
Clasificación:
5.0

Everything good, no problem

Bayron X. 
Clasificación:
3.0

Make sure to have extra keys to equipment storage so it rentable. Then I would have given a 5 star for this location. Staff very friendly.

DUSTIN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kendra R. 
Clasificación:
1.0

El cliente no dejó un comentario.

SHARCRETA TIARA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAWRENCE M. 
Clasificación:
5.0

Nice lady.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo M. 
Clasificación:
5.0

The GM was really helpful, it was my first time renting from a uhaul but he was friendly and made me feel more at ease, would definitely come back to this location to rent again

Alexander A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve W. 
Clasificación:
5.0

This location is always clean and well organized. Sonny is excellent at hooking me up and making sure everything is running smooth.

TERRY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latrice M. 
Clasificación:
1.0

I have rented twice from uhaul in the last couple of months and both times the truck was not available. The customer service response I received both times was horrible. Worst customer service I've ever received, even compared to a fast food restaurant.

SHAYLA B. 
Clasificación:
5.0

This was a busy location. They had a young lady receiving return vehicles. She was working alone and I was 4th in line. My wait was less than 5-10 minutes. She was fast, courteous and professional. I wish I had remembered her name. She showed no stress under obviously stressful circumstances. WOW device.

VANCE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEHAR K. 
Clasificación:
5.0

Prompt and courteous service. checked in and on my way in less than two minutes. ¡Excelente ubicación!

Bruce R. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael w.  |  First Impressions 
Clasificación:
5.0

The truck had 150,000 miles on it, couldn't see to drive at night because the headlights were so dim, brake lights were barely noticable, that why I had the truck an extra day, could not drive the truck at night.

Scott F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIRANDA M. 
Clasificación:
5.0

Sonny Clark was the associate that help me this morning and he was very helpful professional and friendly. I really appreciated how friendly and helpful he was.

BRENDA SUE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Okelly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT I. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER H. 
Clasificación:
5.0

The staff member was very nice

PATRICIA P. 
Clasificación:
3.0

I reserved two furniture dollies and one appliance dolly and neither was available when I came to pick up!

ALAA Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
2.0

There was only one person checking in and checking out people. I was in line longer than I used the rented trailer.

Giovanni R. 
Clasificación:
4.0

Not much!

Adam D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melton B. 
Clasificación:
5.0

Team was awesome Loran was very helpful

Tanausha L. 
Clasificación:
3.0

To return truck for me it was hard. It wasn't on website nor app. U-Haul number didn't help either was waiting on phone for 40 minutes

Rogelio R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND Z. 
Clasificación:
5.0

Richard Castro, the general manager/owner ROCKS!!!!!!!!!!!!!!!

Bennett T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYRA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN P. 
Clasificación:
5.0

Richard, was friendly and easy to work with.

KEVIN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roderick G. 
Clasificación:
5.0

The Representative at the counter was very helpful. I had a problem with a previous rental charge. She held the trailer until i got the issue resolved. Two other customers came in inquiring about the trailer, this was the only one left and she did not release it. This was great customer service at its best!!!!!

Robin S. 
Clasificación:
1.0

Terrible customer service, they lie to you and don't like to answer the phone. They have poor leadership at the store. General Manager never answered his phone and doesn't return phone calls. I have to pay late fees cause of not able to pay over the phone. Equipment in the storage area breaks and takes forever to get repaired. Tbt store needs a whole new leadership change of command

Stephan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
2.0

I am very displeased with uhaul in general. (Not necessarily this store. I reserved a 6x12 trailer for a location in Dallas days before I needed. Not only did I not get to pick it up at the LBJ store but I was given a smaller trailer and the price wasn't even adjusted. I was not able to get all the furniture and keepsakes I wanted to keep to my moms estate sale in Arkansas. I was very sad and upset.

Marc H. 
Clasificación:
5.0

The human interface is the key. Friendly and helpful people. Motivates you to go back.

Andreas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Osagie E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Victor K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

Perfect

DONALD D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Raul O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnny M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarae M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

I WAS PLEASED WITH U-HAUL EXPERIENCE. THE PRICE WAS GOOD AND THE TRANSPORTER PERFORMED WELL. I WILL USE THIS FACILITY AGAIN. THANKS

PHILIP B. 
Clasificación:
5.0

Overall experience was good. Thank you

BRADFORD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Autumn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY J. 
Clasificación:
5.0

Breanna Fleming was very helpful. She handled all of my transactions very professionally, was very courteous. I would recommend her for a promotion if it was up to me. I plan on all of my further U-Haul related business in the future to be at this location.

Alan F. 
Clasificación:
4.0

El cliente no dejó un comentario.

John L.  |  Overall Experience 
Clasificación:
5.0

Very helpful!

TIFFANY S.  |  First Impressions 
Clasificación:
5.0

Great place to rent and buy items - will do it again if needed thanks

Lawrence H.  |  Overall Experience 
Clasificación:
5.0

Thank you all: After my long drive here this staff was Excellent. ¡Gracias!

BERDA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tina n.  |  First Impressions 
Clasificación:
2.0

The facility itself was fine but the staff at the facility is what brings the score down, except one grey haired gentleman who had owner on his badge and he is not the owner listed on the website. But, the owner on the website was just as rude as any employee there. When I went to access the unit, my access card was no longer valid and, an extra lock was on the unit. I was told it was because I did not use an approved lock style. Well, it seems my lock was working just fine because no one broke into my unit. And, what was really funny, the people who were locked out for non-payment had the same style lock I had on mine. So, I guess my lock did do the job correctly. Basically, they wanted me to buy a lock from them and since I did not I was locked out of my own unit. What really made the experience even better was, the manager/owner had to break into the lock he had put on my unit because they had lost the key. It took him all of 3 min, once he had all the tools and such with him, to get into my unit. How secure was this lock? I know my combination so it only took me 15 seconds and no tools. To wrap it up, I paid my bill on time. Had my unit locked with a solid lock and, was locked out of my unit electronically and with an "approved" lock. Basically, I don't plan on using U-Haul storage units any longer. I paid my bill on-time each and every quarter and left the unit in the shape it was when I first rented it over 2 years ago. I moved to another facility which was lower priced, larger, easier to access and, has friendly staff. Also our move was made difficult because someone had put a couch into the middle of the hallway and no one had moved it in over 2 weeks. I bet the couch is still sitting there as of this writing 4 days after moving out.

Thom B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon W.  |  Overall Experience 
Clasificación:
4.0

Moer help on sight would have been fast service.

John L.  |  Overall Experience 
Clasificación:
5.0

Richard was very helpful and Informative and made me feel like my stuff was safe and secure at this facility. I would definitely recommend them as well as use them again if I needed to.

Grace G.  |  Overall Experience 
Clasificación:
1.0

Expensive and come be better for the amount being paid

cory b.  |  Overall Experience 
Clasificación:
5.0

N/C

hussein m.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful

latrice m.  |  Overall Experience 
Clasificación:
5.0

Rickey and his team always took care of me. Any time I had a question or a need they took great care of me. If you are looking for a storage unit I highly recommend this location!

ROBERT W.  |  Overall Experience 
Clasificación:
5.0

A great place, awesome management

larry n.  |  Overall Experience 
Clasificación:
5.0

No comments

Crystal S.  |  Overall Experience 
Clasificación:
5.0

I've used storage units 3 times in my life and this one was definitely the best I've used so far. They were always very helpful and didn't hesitate to help me out with any questions I had.

Joe B.  |  Overall Experience 
Clasificación:
5.0

Everything a storage facility should be and helpful staff members.

rebecca W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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