Customer Reviews for U-Haul Moving & Storage of Garland

4,706 comentarios

902 W Walnut   Garland, TX 75040
(On corner of Walnut & Glenbrook )

(972) 272-4323

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 272-4323

902 W Walnut
Garland, TX 75040
(On corner of Walnut & Glenbrook )

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Very Important>>>>>>The Walnut location was our third pickup location to obtain a 5 x 8 Trailer. The first Plano Location did not find our resevervation and had no trailers. When attempting to pick up a reserved trailer at the Large Uhaul in East Plano, a very rude woman hammered on my car window and shouted "move". Being partially in a service lane and there for pickup,I refused until my wife had secured help. I was not obstructing Traffic. And there was room for a truck to pass. Admittedly I was not in a good mood, it was the end of the day and miffed by the previous experience. Then the rude woman said We would not get our rental until I moved. Inside I asked for the store manager and she spoke in a kind pleasant way that she was the manager. What a phoney person. We refused the rental and left. We made arrangements to pickup elsewhere. In Contrast, The Walnut location was excellent, Polite, and quickly changed trailers when we pointed out a problem. Excellent service at the Walnut Location!! It's sad that rude people hold jobs as Managers in customer service. I won't forget. I will return to the Walnut location.

MARLENE H. 
Clasificación:
5.0

Richard is the best!

TAM E. 
Clasificación:
5.0

Owner was super helpful and backed the trailer up to drop off spot. A+++

Nathan A. 
Clasificación:
5.0

All employees were friendly, helpful and efficient. If I need U-Haul again gonna use this location again.

Vitali S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam B.  |  First Impressions 
Clasificación:
5.0

Man at front desk was very helpful and courteous.

TANIESHA M.  |  Overall Experience 
Clasificación:
5.0

Good job

MARY H. 
Clasificación:
5.0

Great Service - Best Uhaul vehicle to date (about 20 times).

LEROY D. 
Clasificación:
5.0

Thank you very much

Ruth T H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CEDRIC R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fermin A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kara S. 
Clasificación:
5.0

They took care of my needs, above and beyond.

DAVID J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G.  |  Overall Experience 
Clasificación:
5.0

Thank you for a great experience!

Courtney K.  |  Overall Experience 
Clasificación:
5.0

Excellent as is

GRACIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant H. 
Clasificación:
4.0

Experience was decent overall, but the vehicle is on its last legs. Steering was loose and drifts, breaks were very bad, and acceleration at any level spiked the RPMs and threatened to blow the engine.

AARON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVER G. 
Clasificación:
4.0

Sonny is a great customer service person very up beat and always very helpful

HANS G. 
Clasificación:
5.0

Great facility. Good access and friendly staff.

Thomas G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNAVYN B. 
Clasificación:
2.0

Took the man in front of me more than half an hour to rent his trailer and in the end his paperwork still wasn't right. When staff came in and told the employee it was a problem she replied she would not fix it and to get someone else. I reserved my unit online but still had to spend 15 minutes with the employee and do it all over again. I was only able to get mine done properly because the manager finally came in to fix the female employee's previous problem she refused to fix. PLEASE TRAIN YOUR EMPLOYEES BETTER. All of the staff outside were polite, friendly, and helpful. Inside was just the one woman who barely knew what she was doing. When I left there were at least 3 people waiting behind me. If Sunday is busy please staff the counter better or at least with someone competent. Worst experience renting a unit I've ever had at any facility. Will not ever rent here again when my free month is up.

WHITNEY PAIGE LI B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER J. 
Clasificación:
4.0

It would be nice if you are dropping off after hrs if the picture of the key return looked like the picture I walked around looking for an orange box on the post and building. But it was a green door on the building. Other than that nice spot

CHRISTIAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
4.0

My truck was given to me with half a gas tank. I was told it was a full gas tank. I filled it back up before dropping it off after hours (above a half tank), but I'm worried I'll be charged. Gracias.

JOSEPH N. 
Clasificación:
5.0

Sonny was amazing made the whole experience pleasant!!!!

Jaxon A. 
Clasificación:
2.0

The vehicle I picked up seemed great. And the short commute to the house to load up the truck was deceiving. It wasn't known until about halfway through the trip that my family found about a dozen of spilled donuts and donut holes all over the floor behind the passenger seat (we vacuumed it at the next gas station) Then it rained in the mountains when we were about 2 hours out from our new home after business hours that we found out the windshield wipers were completely useless. It was a huge safety concern for us and we had to either stop driving or not use the wiper blades to see out the windshield. Overall, the family and I were very dissatisfied.

DAVID D. 
Clasificación:
5.0

Keep up the good work!

Michael M. 
Clasificación:
1.0

I'm being charged an extra 100 dollars for a false claim. Missing dolly. Calling customer service right now!

Michelle S. 
Clasificación:
1.0

Stop threatening customers.

Murad F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONI J. 
Clasificación:
1.0

El cliente no dejó un comentario.

JOEANN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

Sonny, was an exceptional person with outstanding customer service. He needs to be awarded for his exceptional customer relations skills.

DANNY R. 
Clasificación:
2.0

The 400+ lb. attendant was rude. I had filled out the very tedious online registration form, that's diificult to navigate due to the endless offerings for services that I didn't wnat and are hard to bypass. When I arrived, he said I couldn't rent the trailer unless I gave him a second phone number. I only have one phone and I asked him why that question wasn't asked on the lengthy online registration form. I was a bit irritated that U-Haul wasn't competent enough to produce a registration form that asked for all the data needed to rent a trailer. He was very defensive and suggested that I go somewhere else to rent the trailer. Having no other choice, I gave him my wife's cell phone number and rented the trailer. My parting comment to him was "I guess here, the customer is always wrong". The trailer itself was mostly OK but the ramp/tailgate was warped and I had to beat the securing pins out of the ramp with a hammer to get it to release to open it and even that was difficult. I really needed a drift punch and 3 lb hammer to drive them out. I could reinsert only one of the pins when I closed it. Other than that, no problems.

Terry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl R. 
Clasificación:
5.0

I love this location, I rent a truck every month and the personal there are awesome!

RENE L. 
Clasificación:
5.0

The staff was really friendly and helpful

ADEILO B.  |  First Impressions 
Clasificación:
5.0

The zip lock on my dolly was broken and I did not notice it until I left the facility. When I returned, I was charged for the dolly. I will be very careful in the future to make sure your "extra" equipment is secured before I leave the facility. I understand the convenience but it is just a way to pad your bill. If I wanted blankets or a dolly, I would have rented them. They just take up space in the van. Luckily I didn't need the space.

WILLIAM G. 
Clasificación:
5.0

Drop off was good

Benjamin J H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

The chain on that tow dolly on the passenger side looked worn and the rubber grommet but dried out. And the light on the driver side of the tow dolly was out and was pulled over by a State Trooper because of the light being out and I could not confirmed if the light was working properly I have to take the word of the the person that hooked up the tow dolly when we check the lights and he said the lights were working. And the safety chain set at a choose to the car fell off due to the dried out rubber grommet that attaches to the hook on the chain the other one that was not dried out stayed on the vehicle

MARK B. 
Clasificación:
5.0

Excessive wind noise on highway. Otherwise, great truck!

DANIEL JIMINEZ P. 
Clasificación:
5.0

There's a lot of questions when you have to return the trucks after hours and must let people know where the drop box location area is .

STEPHEN A. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita D. 
Clasificación:
1.0

Couldn't find my truck for self check. When I found it I was told I had to take a different truck. When I went to do that self check it was still tied to the old truck. Had to find mgr who told me he sent new self check. Box of parts for repair on driver seat and the seal around the door had fallen off so hard to close door. On bringing it back it would not let me do the self check in as it was still tied to original truck. Only one person working who was busy. And told me to just leave it.

david S. 
Clasificación:
5.0

I think you covered it. The touchless, text system is way cool. Just don't forget your phone. Lolz!!! Thanks guys.

KYLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latanya P.  |  First Impressions 
Clasificación:
5.0

Keep going the same way. Good luck

AMEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATANYA P. 
Clasificación:
5.0

I rented a truck for 4 hrs on 8/29/21, because website wouldnt let me choose 6 hrs. I ended up returning 45 mins late and was charged an extra day. I called and spoke with Csr or Asst manager on 8/31/21, didnt get his name, but he was able to refund me the extra day.

JOSE V. 
Clasificación:
5.0

Nothing from renting one but it was kinded hard getting onto the roadside website because I didn't have a account and when you clicked on the contract part to put your number in it would not open up to let you do that other then that all was good thanks

CHRIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN ALLEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD D. 
Clasificación:
5.0

Been going there for years. Great place to go.

MARK S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tony P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Valerie D. 
Clasificación:
5.0

Everything was great

PATRICIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN W. 
Clasificación:
5.0

Quick, easy and great customer service.

MELODY M. 
Clasificación:
5.0

Here is not much left to improve. Everything is well maintain; equipment and people relation. Other businesses should learn how to propagate U-Haul quality into their own practice. Thank you for your great service. Roman Kartunov

ROMAN K. 
Clasificación:
1.0

To much to say improve the experience in every way

ROBERT JOHN T. 
Clasificación:
1.0

Returning the truck guy at the counter never acknowledged me. Would never get up from his seat to assist with returning the truck, while only 1 other worker was present. Then begin to point finger and lecture me about return policies. While snatching key from my hand and telling me to have a good day! Worst customer service I've ever experienced!

VERTIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENNIE J.  |  Overall Experience 
Clasificación:
5.0

everything was great. Thank you s0 much.

Earl B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CONNIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

cliff t.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SAMIR A. 
Clasificación:
5.0

Uhaul team went above and beyond to get my trip going.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian S. 
Clasificación:
5.0

Great customer service and all personal is very professional and very courteous

CHRIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice H. 
Clasificación:
5.0

El cliente no dejó un comentario.

OTTO C. 
Clasificación:
5.0

The after hours drop off process was simple and quick.

Lois D. 
Clasificación:
1.0

The line was out the door the guy at the desk was so slow waited over an hour just to get the keys to a truck I rented online. We received a truck that had no air conditioning in 100 degree weather that is unacceptable.

JEREMY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES N. 
Clasificación:
3.0

I do not like the mobile reservation service. It was a pain and time consuming.

tanasha F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marconi G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL L. 
Clasificación:
5.0

Great service!!

Jason C. 
Clasificación:
5.0

I feel totally blessed.

Sheila H.  |  Online Move In 
Clasificación:
3.0

I think all businesses seem to be understaffed right now. Richard (storage entrance & dolly pick up) and Brianna (return) were very courteous and helpful. It was a little busier when I picked up so was a little longer wait than the return process.

Regina J. 
Clasificación:
2.0

I tried to cancel my unit since I evacuated my unit many times, including requests with regard to my missing items but the uhaul would not facilitate the process. They refused to follow up for months and I had to file disputes and call corporate number many times which also proved to be problematic.

Leena V.  |  Overall Experience 
Clasificación:
5.0

Sonny and the guys, were great. Very professional, efficient and friendly. 5 stars!

CLARENCE EARVIN H. 
Clasificación:
5.0

If calling to confirm a return, etc., please leave a voicemail if no one answers.

Jeremiah K. 
Clasificación:
4.0

El cliente no dejó un comentario.

IDRIS E. 
Clasificación:
5.0

Sonny is so very friendly and helpful! He greets me by name when I enter the store and is very efficient at getting me checked out every time.

RHONDA G. 
Clasificación:
1.0

I had very little gas when I rented the box truck and used only 1/8 of a tank. I was then charged a $30 fuel service fee and another $32 for the fuel. This is wrong and I will never rent from you guys again nor my family.

Victor L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marta V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry K. 
Clasificación:
5.0

Quick and professional check out and easy return

MICHAEL W. 
Clasificación:
5.0

Richard is an awesome person. He really helped me alot with everything. He should be promoted if not already!!!

BAO LONGNGO H.  |  Overall Experience 
Clasificación:
5.0

Thank everyone for helping me, from Denver, Co. To Garland Tx......to Fort Worth, TX. Where I stay at the moment. Until I move to my HOME. May God bless U-Haul Company.

BERDA S.  |  Overall Experience 
Clasificación:
5.0

Sonny was very professional and quick to get me in the rental that I had a reservation for. Top notch guy & very knowledgeable of all rental equipment and policies / protocols. Super great experience at the Garland location.

HARLEY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN J. 
Clasificación:
5.0

Great place

Larry W. 
Clasificación:
4.0

I was. Barged for the higher price insurance which I always pick the 14.00 but in two weeks I have had two locations charged the premium 29.00

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

N/A . Everything thing was good.

MATTIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDENN B. 
Clasificación:
5.0

Keep up the good work!

Michael M. 
Clasificación:
5.0

The only problem was the elevator was not working almost the whole time I had a unit there but overall the staff and the price were really good. Also when I got locked out after hours the Manager came to let me in .

Latrice M.  |  Overall Experience 
Clasificación:
1.0

Couldn't put any of my things into it please refund my money back .Elevator didn't work too hot

FREDA S.  |  Overall Experience 
Clasificación:
1.0

Hate them. I rented a TRUCK ONLY for my brother back in 2018. Upon returning the truck my brother needed a rental and their lazy employee decided to put a rental unit in my name WITHOUT MY PERMISSION and then has been harassing me four 3 years about a unit I DID NOT RENT NOR HAVE ANY ITEMS IN SAID FACILITY. I have told them this on several occasions, even talked to their manager there as well but yet they still continued to harass me for payment. This ridiculous and a lazy employee that didn't want to do their job and change all the information over and it has caused me nothing but headaches over the last few years.

kizzy c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

michael w.  |  Overall Experience 
Clasificación:
2.0

My 10 x 10 storage unit was on the 2nd floor. I stored furniture and some larger items in it while our new house was being finished. When I went to remove the items, the freight elevator was out of service ... and it had been like that for over one month. Therefore, we had to take all of those items down two flights of stairs ... that should not have happened if they fixed the elevator soon after it broke down. I would not advice anyone to store items above the ground floor.

RUSSELL B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

IMOGENE J.  |  First Impressions 
Clasificación:
5.0

U-Haul has always been very friendly, helpful and overall customer service has been attentive to their customers. We had a misunderstanding but the employees on the phone and at this place, went the extra mile to help us out. If we need to in the future, we definitely go back to rent from this place. Mr. & Mrs Davila

Emma V.  |  Overall Experience 
Clasificación:
5.0

The cargo elevator was broken. We did not find out until we arrived.

Carrie M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

michael w.  |  First Impressions 
Clasificación:
5.0

Richard Castro, the general manager/owner ROCKS!!!!!!!!!!!!!!!

Bennett T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarae M.  |  Overall Experience 
Clasificación:
5.0

Thank you all: After my long drive here this staff was Excellent. ¡Gracias!

BERDA S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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