U-Haul Moving & Storage of Gardena

3748 comentarios

14206 S Van Ness Av   Gardena, CA 90249
(N Of Rosecrans Ave)

(310) 515-5992

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(310) 515-5992

14206 S Van Ness Av
Gardena, CA 90249

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
1.0

Make sure everything just works. Truck was leaking ( it was raining) Dents and damage was not marked with an X and in some cases there was an X but large amounts of damage. Radio did not function, volume knob seemed broken. Truck drove very poorly, seemed as if this truck was very old and poorly maintained. Emailed customer service who asked that roadside assist with the leak, never heard from anyone. Communicate and refund partially or complete when you don't deliver what was asked for. The move was so bad I just returned the truck early and used my own vehicle to finish the move.

AMIR C. 
Rating:
5.0

Your customer service was GREAT!

Theresa S. 
Rating:
5.0

This group is fine best service ever with a smile Thanks again

DANI I. 
Rating:
5.0

First time renting a Uhaul and it won't be the last. Made my move a breeze would definitely come back to this location for my next move.

JULIO C. 
Rating:
5.0

Customer did not leave a comment.

VIVIANA T. 
Rating:
5.0

Friendly service

MICHAEL R. 
Rating:
2.0

I came in & 2 employees were eating at the front desk. I had to approach them to get my questions answered. They said to leave my key & truck in the front and they'll take care of it. I dropped off my uhaul before the due time. They processed everything after my due time and charged me a late fee. $58 just because they wanted to eat & process my return late.

CAROLINE F. 
Rating:
4.0

Customer did not leave a comment.

Kecia T.  |  Overall Experience 
Rating:
3.0

Get new Management team for sure at this location

Dwann G. 
Rating:
4.0

Thanks for your help

JUDITH K. 
Rating:
5.0

Customer did not leave a comment.

OLIVER J. 
Rating:
4.0

Customer did not leave a comment.

Dawn W. 
Rating:
5.0

Customer did not leave a comment.

Jackie B. 
Rating:
5.0

None

Irene B. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

ELIJAH K. 
Rating:
5.0

Customer did not leave a comment.

JAMIL J. 
Rating:
5.0

Facility very well maintained & very clean. All employees very helpful & curtious. Gardena location takes pride in what they do, it shows from storage to truck rentals. Will continue to get my business.

Leonard M.  |  Overall Experience 
Rating:
4.0

Customer service was great and we will use U-Haul again in the future when needed.

GREGORY G. 
Rating:
4.0

Additional staff on the sales floor/register

KEITH J. 
Rating:
5.0

Customer did not leave a comment.

SANDRA D. 
Rating:
2.0

Be accurate in advising customers on process. We had a one way and asked to confirm our drop off which was closest to our end point. We were told that we could drop it "wherever we wanted" and not to worry. Then I rreceiveda text to another location which was further away. Also, the windows were dirty. Everything else was great!

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Everything was great, customer service, equipment no complaints

Tina D. 
Rating:
5.0

Make sure the lock on the lift gate has a key attached to car keys ring.

Benjamin S. 
Rating:
4.0

After making reservations at another site, I went to the location with a reservation number but location was a smog shop. This place was shut down. I received a call from U Haul asking if was going to pick up the truck had reserved. Told her of my bad experience and she told me my truck was to be picked up at another site. I told her I just went to the address I was given. Also the number I had was not to U Haul. It belonged to a moving company.

Elwon S. 
Rating:
1.0

Customer did not leave a comment.

Tonette G. 
Rating:
4.0

One thing they could improve on is vehicle maintence. The gmc 10 foot truck we rented had issues starting, the driver seat was slightly slanted causing the dtiver pain and there was no sun visor on the driver side. The vehicle ran well, but i would not have felt comfortable driving that gmc longer than around town. Customer service was great, the associates were friendly and caring.

andrew C. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Orlando M. 
Rating:
5.0

Customer did not leave a comment.

RAKISHA M. 
Rating:
5.0

A1 Service

MARIO V. 
Rating:
5.0

Customer did not leave a comment.

KEITH T. 
Rating:
5.0

They were great and very professional

Byron S. 
Rating:
5.0

Very good fast service in 10mns out to road thanks

GUSTAVO C. 
Rating:
5.0

At the location The service was exceptional! The staff was professional and friendly. I see nothing that needs to be improved on at the physical location. The only issue I had was with the person on the phone Jennifer calling to confirm my mobile check in/pick up with the person I listed. She was unprofessional, she didn't greet over the phone just hung after she got confirmation.

Joi G. 
Rating:
5.0

Customer did not leave a comment.

Ernesto M. 
Rating:
4.0

Customer did not leave a comment.

ALEJANDRO A. 
Rating:
1.0

Over charged and charged for things I didn't receive. NEVER AGAIN!!!

SHAWNICE C. 
Rating:
5.0

Customer did not leave a comment.

HYE J. 
Rating:
5.0

Van needs a carwash. The inside is fine. The people are helpful - which is very important. The transaction from reservation to pick-up to drop-off is great, super easy to deal with Uhaul.

EBERT R. 
Rating:
5.0

Excellent Customer Service

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

the young man was very friendly great customer service, he did a good job

AVERY S. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Teklu T. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
3.0

It took an hour to get checked in to my storage even though I had an online reservation. The computer was too slow and then the access code did not work. Please improve the efficiency of the check in process. Thank you The manager was really nice and accommodating.

VIRGINA A.  |  First Impressions 
Rating:
5.0

Easy to get in and easy dropoff. Couldn't ask for more. Very professional.

MORRIS O. 
Rating:
5.0

They always provide excellent service!

Kenyatta M. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

My Thanks to the men working assisted me on that day..

LILLIAN C. 
Rating:
5.0

Customer did not leave a comment.

LUISA A. 
Rating:
5.0

Customer did not leave a comment.

Francisco M. 
Rating:
5.0

You guys did great - I'll be renting another truck next month. Thanks - r lee

Robert L. 
Rating:
5.0

In my opinion the way this store is run is just right for the product. Each person has sufficient knowledge to properly inform the customers as to how best to select and use the rental and support items needed. Nice Job to all!

Spencer W. 
Rating:
5.0

U all need 2 put gas in the truck before someone picks it up

Maurice S. 
Rating:
5.0

The staff was very friendly. Christian was very helpful with hooking the trailer to my truck.

Michael G. 
Rating:
5.0

Keep giving great service

Gloria W. 
Rating:
1.0

The u haul employee didn't check the u haul van with me and the amount of actual fuel was than what the contract stated. I took pictures of the vehicle including of the fuel amount. They charged me $33.00 extra for the fuel. I returned the vehicle with the same amount of fuel as when I rented it.

Abel M. 
Rating:
5.0

best service in location all way happy

Gilbert B. 
Rating:
1.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

The staff here are professional courteous and attentive. When I first arrived I was worried because I had a lot to do and the lobby was packed however the staff worked with a sense of urgency that alleviated my fears and got me out and on my way within in a few minutes of arrival. When the day was expected to be stressful the U-Haul staff made my day easy and quick. At the end of the day I was physically and mentally exhausted ( I am 43 and way out of shape) the staff checked in my vehicle and got me out in minutes. God Bless all of you and thank you for your hard work !

Stephen L. 
Rating:
4.0

While the document indicated there was 1/2 tank of fuel, there was less than 3/8th's of a tank of gas. I had to put $22.00 of fuel in the truck for going less than 7 miles, which should have only been 1 gallon of gas.

MICHAEL W. 
Rating:
5.0

I like the fact that they will reach out to customers for reminder. Sometimes, you forgot the time when busy packing.

Patrick T. 
Rating:
5.0

Great no outstanding customer service support.

MICHAEL W. 
Rating:
5.0

Ms. Wendy was extraordinary. During my wait, she had two customers that were, to put it mildly, obnoxious, disrespectful, and certainly aggressive. Ms. Wendy maintained her professionalism and composure. Well done Ms. Wendy. You have my vote.

dick M. 
Rating:
5.0

They forgot to include our furniture dolly that we rented.

MATTHEW AARON J. 
Rating:
5.0

Everyone i dealt with on this day was very professional and helpful, they all exceeded my expectations. 2👍👍

RYAN G. 
Rating:
5.0

Customer did not leave a comment.

Lorri T. 
Rating:
1.0

Improve customer service and communication

Jose F. 
Rating:
5.0

It was smooth and easy rental and return I believed we left our walker brand née let me know Thank you

Adreena B. 
Rating:
1.0

Steering wheel not aligned, oil light on, and shakes on the freeway once you pick up speed above 50 miles. I was stranded for four hours and was forced to drive the same truck. The manager we spoke to told us that our opinion of the safety of the vehicle was unintelligent or “let some one with some intelligence drive it and see” and then decided not to tow the truck after only having the mechanic drive one mile. It was a nightmare with no accommodation.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Domonique R. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN B. 
Rating:
1.0

Like have the fucking truck that I made a reservation for.

Nathan D. 
Rating:
3.0

I am grateful and appreciative that I was able to rent a truck at the last minute. Your customer service waiting time is ridiculous and needs to be managed better. I understand companies have scaled back their staffing due to the pandemic, customers should have the option for a call back instead of waiting over 45 minutes.

LISA A. 
Rating:
5.0

Customer did not leave a comment.

Shawna H. 
Rating:
5.0

It's always a pleasure to see Mrs. D (Dietrich) she is always willing to assist me early mornings on Saturdays. She is very polite and greets me with a warm welcome. Very efficient as she move the line right alone in the morning helping to keep the wait time down to a minimum. Thanks for your customer service it's greatly appreciated. Melissa c/o Sweet N Sassy Balloons

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Make sure their is not a transmission or emissions warning light on the display.

BRADLEY S. 
Rating:
5.0

The location customer service was superb. The call center customer service representative that called me on 10/27/20 at 3:53 pm. was the worst call I have every day in my 40 years of living. She was far too compatible in her position to be extremely rude to a customer. I ask that upper management that is not connected to this center to review the call.

Shamika H. 
Rating:
1.0

Customer service was horrible at ALL points. No one was wearing a mask properly or at all. Can the employees pretend they care. Or at least wear a mask properly when dealing with customers.

ANGELICA A. 
Rating:
5.0

Customer did not leave a comment.

Isabel V. 
Rating:
5.0

Received great service. Didn't have to wait long. They had me in & out in a couple of minutes. Very polite & nice worker's.

Brian U. 
Rating:
5.0

Rapid service, Manager is awesome, and extremely friendly

DAJAUNA M. 
Rating:
3.0

Check in wait time was horrible

Lashawn J. 
Rating:
2.0

Even though I had to go inside to change the driver information. The truck would have still not been ready for pick up when I initially asked for mobile check out. Upon receiving the Keys, I went outside to locate the truck and it was still parked with the other trucks. The customer personnel was on a personal phone call and didn't take pulling the truck out in a timely manner. I had to also tell him that I was missing a utility dolly as I checked the back and there was none. Also the mirrors were pulled in and I had to stop the vehicle after driving off to pull them out so I can see the road. Personal call should not be taken during working hours. It's unprofessional and it's obvious that that items were missed when picking up a truck. Besides all that, it was clear that the truck wasn't cleaned or sanitized.

MELISSA R. 
Rating:
5.0

Have more dollies

Rosalind W. 
Rating:
5.0

Customer did not leave a comment.

charles W. 
Rating:
1.0

I wouldn't recommend uhaul. I was extremely disappointed that my uhaul was cancelled at 6pm the night before we were planning on moving, trying to scramble and get another truck and finding out we had to a rent a much smaller truck which did not allow me to put everything I needed to move. I will be making multiple trips with my small suv. I ve told many of my friends and they're appalled by that kind of treatment of a customer. I don't care if it's one way or round trip... a reservation is a reservation!!!!!

ANTHONY W. 
Rating:
1.0

They ripped me off big time was never told about a $30 fuel fee was never told I had to bring the vehicle back with the same amount of fuel you guys are Crooks

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

The equipment, service, facility & experience were all outstanding. This is a great U-haul location.

HOWARD E. 
Rating:
5.0

Awesome customer service and friendly staff!

Eric L. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

SOLEAZA L. 
Rating:
5.0

EXELENT SERVES, NICE PEOPLE

JUAN S. 
Rating:
4.0

Customer did not leave a comment.

Elise D. 
Rating:
3.0

I only had the truck for couple of hours and drove only 6 miles. Gas gage was the same at time of return as when I left . They charged me $20.90 for fuel. There's no way 1/4 tank of fuel was used for 6 miles drive

YOSHINOBU I. 
Rating:
5.0

Customer did not leave a comment.

Monique H. 
Rating:
5.0

N/A

Melanie A. 
Rating:
5.0

The person who checked in my return looked at the wrong gauge for fuel. I was charged $14.25 but brought the truck back with 5/8, not 1/2 a tank. There's a gauge above the fuel gauge that was at 1/2. I sent a picture in as my backup. Please refund the over charge of $14.25 after you review the email and photo. Thank you.

Marc H. 
Rating:
5.0

Customer did not leave a comment.

orgine w.  |  First Impressions 
Rating:
5.0

The staff was extremely friendly and helpful

Ken G.  |  Overall Experience 
Rating:
5.0

Donnis Broussard is always professional and helpful.

William G.  |  Overall Experience 
Rating:
1.0

It is impossible to talk to someone at the location over the phone.

BRENDA C.  |  Overall Experience 
Rating:
5.0

Everything was good convenient

tanya w.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

deardra w.  |  Overall Experience 
Rating:
4.0

Staff was super helpful. Only issue was water damage to building as I moved things in. And there were bugs...like tiny flies maybe because of water damage.

lises r.  |  Overall Experience 
Rating:
5.0

Treated me with respect and offered additional services

paul m.  |  First Impressions 
Rating:
5.0

All good only I suggest some electric outlet

MAURICIO C.  |  Overall Experience 
Rating:
5.0

I didn't like that the rates kept going up and up. Also, there is no elevator at the facility. My poor father had to help me carry the heaviest boxes upstairs. Never again!

URSULA H.  |  Overall Experience 
Rating:
5.0

Judy and her Co worker turned my horrible3 day experience with customer service and the break down of my truck around I was glad met her and that location rocks everyone was knowledgeable and very hel

donna w.  |  First Impressions 
Rating:
5.0

Very professional and they meant all of my needs

Vivian W.  |  First Impressions 
Rating:
5.0

Thanks for your understanding n help

dorean g.  |  Overall Experience 
Rating:
4.0

Nice secure place with a friendly staff would recommend them to friends and family

Gary S.  |  Overall Experience 
Rating:
5.0

The staff at Gardena U-Haul was very helpful to me. The staff was very professional and very understanding of my needs. Continue to doing the good work you are doing.

Vivian W.  |  First Impressions 
Rating:
1.0

There Is A Worker Their That Is Extremely Ignorant & Rude She's Very Disrespectful & Just Plain Lifeless & Evil I Hate It When She's There.

ALISA T.  |  Overall Experience 
Rating:
5.0

Belinda was super helpful in arranging my storage unit after a long frustrating morning of trying to find a space that would accommodate my items. The rest of the staff were equally polite and helpful

Ian N.  |  First Impressions 
Rating:
5.0

Na

SABRINA R.  |  Overall Experience 
Rating:
2.0

Roaches!!!!!! I recently moved my items out of storage and all of my belongings smelled like roach spay, I had dead roaches in my items, this is beyond disgusting. My couches stinks like spray

Shakera H.  |  Overall Experience 
Rating:
2.0

My storage was 0906. The area was invested with roaches - crawling downthe hall - on the walls - one was scene crawling into my box - and we discovered a dead roach on the top of my box.

catherine a.  |  First Impressions 
Rating:
5.0

My questions and concerns were handled appropriately and professionally with no hassle. Hassle free I love it!

tonya s.  |  First Impressions 
Rating:
1.0

Dirty facility. Extremely rude employees. Doors that don't lock. Now Public storage has my business. I am looking forward to my Yelp review of them and you.

WILLIAM E.  |  Overall Experience 
Rating:
2.0

I use your storage space and my stuff got damage and no one could explain why

Stacy W.  |  Overall Experience 
Rating:
5.0

outstanding service and nice guys

Michael B.  |  Overall Experience 
Rating:
5.0

I did not see the storage facility self but the delivery service was convenient and timely. The delivery driver was friendly and accommodating. Very satisfied.

Alexander C.  |  Overall Experience 
Rating:
3.0

This reservation number seems to apply to the storage space Misty the reservationist told me she would reserve for me, and the space was too small, so I did not use it.

YVONNE B.  |  Reservation 
Rating:
5.0

The staff was very attentive and personable. I will always use this facility. Don’t need storage but will always refer. Thank you for all your help

Maryann J.  |  Overall Experience 
Rating:
5.0

Had a good experience everyone was helpful.

phillippe s.  |  Overall Experience 
Rating:
4.0

For what it’s worth I’m really satisfied with service there were a few issues like actually reaching staff directly at the Gardena location and when closing out my account I yet to receive my closing

ANGELA H.  |  Overall Experience 
Rating:
3.0

I rented a truck and 2 storage units and no discount given for mutiple transactions. An elevator for 2nd fl access would be great. Hoping this is something that could be considered going forward.

Tameka F.  |  Overall Experience 
Rating:
1.0

While most of the staff was helpful and kind a few were rude and short every time Especially the ladies. It's dirty & not well maintained. Also, my storage unit was invested with roaches and nats.

Jonathan B.  |  Overall Experience 
Rating:
3.0

The only thing that I didn’t like was that I had a lock on my storage the last 2 days that I visit my.

RHONDA M.  |  Overall Experience 
Rating:
2.0

No comment

Sherman H.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Trailer Icon
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Moving Supplies Icon
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propano

    Propane service delivered straight to your door!

Volver
arriba