Personnel were very helpful, and the return was easy. Great return attendant.Frank C.
Customer Reviews for U-Haul Moving & Storage of Gardena
Gardena, CA 90249
(N Of Rosecrans Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Ramon V.
The staff was curious and nice , but did not pull up the truck to the front for me, handed me the keys and said the truck in the very far back right , had to walk to the back to pick up myself with no inspection, and said if there was any damage or anything wrong with the truck just to take a picture and send to them. Not very professional.ALBERT L.
Vehicle needs to be clean after usingPatrice F.
More staff.John N.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.SAMANTHA T.
Customer did not leave a comment.Khalim T.
Maintain your equipment.leslie H.
Customer did not leave a comment.Francisco D.
The "gas cap is not closed" light stayed on for a while, even after I checked to make sure it was closed. There also was no padlock on the truck's back door.Shirley W.
You can lower the price of the miles on the weekend wandaWANDA M.
i did all online so when i got to my truck ready to go. when i returned the dropoff was easy. ill use again for surematthew M.
Can't get any better when U haul teams know you by name! Great TeamJEFFREY S.
Had a problem using credit card other than that greatKevin N.
Friendly customer service. Quick responseLINDA M.
I really enjoyed how to fast it was. Being my first time ever renting a U-Haul. Donnis made the transition very easy, and helpful. I would recommend him 100%.Guadalupe P.
Not give a rental on e, have a clean rental without mud in it.Michael H.
Customer did not leave a comment.Ihab I.
Customer did not leave a comment.Eleanor R.
great customer service. great staff. good truck. in and out. my fourth time at this location. good jobRobert S.
Extremely good at pick up locationFrank H.
Customer did not leave a comment.MOSES D.
They put an old tire. They kept my new tire. I am very upset because you are stealing from me?SILIASELENE S.
Donnis Broussard provided excellent customer service! He was very friendly, yet professional!Shirley W.
Customer did not leave a comment.KEITH R.
Customer did not leave a comment.Dwayne B.
Customer did not leave a comment.Syd N.
Customer did not leave a comment.Joel A.
Please spay down the dirt and debris a bit before hand to customer would be nice, other than that really well facility and friendly 😊, thanksNick N.
Customer did not leave a comment.Stacie O.
Customer did not leave a comment.Russell T.
They have a young girl working there with a 1% battery on her, she gave me the keys and sent me on my way to look for the truck and take dolly I rented along for the walk. Come to find out the truck was blocked by other truck so then back to the office I wentâ€¦ talked to the manager, he handles it but didn't acknowledge it, just brushed me right off.Rosemary H.
Great staff and location was very clean!theodore C.
Customer did not leave a comment.TYNISHA J.
Customer did not leave a comment.Dorothy J.
Verry nice serviseVICTOR A.
Customer did not leave a comment.Jacqueline M.
Front desk great help staff niceANTONIO C.
Customer did not leave a comment.Kevin U.
Every one on the team doing a fantastic job. I'm very sure it's due to the leadership that I've seen in action..over and over by Mr. Donnis.MARTY S.
Customer did not leave a comment.jessie C.
Love the friendly serviceAlejandro C.
Customer did not leave a comment.Manuel M.
Customer did not leave a comment.Jin K.
Customer did not leave a comment.Guillermina C.
Faster service, and not have employees sit 15mins before asking if you need helpAdrian C.
Customer did not leave a comment.Izabon Michelle K.
Customer did not leave a comment.Constance G.
Customer did not leave a comment.mele T.
Have more workers available. It took almost an hour for me to get my rental truck because there was only one worker, taking care of another customer that issues with her rental. I had to wait very long.AaronJames P.
Customer did not leave a comment.Crystal A.
Once again, thank you for the great customer service.Margaret P.
I was pleased with how the staff did their work.RONNIE W.
Have not been here in years. But now...wow! The check in and checkout was super fast. Unbelievable. The staff were courteous and helpful. 👍Alexander M.
If someone makes a reservation do not allow the unit to be released until the end of the day.Jenifer F.
Manager is great! Always trying to make customer happy!Curtis H.
Briana and Moriya were so helpful and friendly. 5 stars to them. Super service.ROBERT C.
Customer did not leave a comment.Lisa R.
Customer did not leave a comment.Ijeoma E.
Customer did not leave a comment.MONICA M.
Customer did not leave a comment.Eddie D.
Excellent customer service!Carol J.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Stephen W.
Tony and the other young lady with the pretty eyes were both very helpful and knowledgeable about the products available for my budget. They exemplify what every customer service representative of your organization should be and both deserve raises 😁 GOD BLESStanisha T.
Tony is knowledgeable and a great helper. Great service, highly recommended!thomas W.
Customer did not leave a comment.AISHA W.
The pin from the locking strips was not there was not possible to use it I think They should double check it before they rent it it was uselessIsaac M.
Customer did not leave a comment.ocsar N.
Customer did not leave a comment.Jeffrey L.
Helpful customer service.Irene B.
Customer did not leave a comment.Neva C.
Customer did not leave a comment.TIMOTHY L.
Very quick and convenientDerek L.
Upon return have someone ready and available to receive the returned vehicle so the wait time is reduced. Thumbs up for very good service overall.Sheila B.
Great staffSabina Y.
Customer did not leave a comment.Amanda G.
Service was great from start to finish.Thea S.
I come back when needed... overall satisfaction plusDale K.
Thank you for making this difficult time easy. Will always use this location.BARBARA B.
Workers were great... really friendly. Will probably be back there in the future.Rudy G.
Customer did not leave a comment.JOSE P.
Customer did not leave a comment.Juan P.
Customer did not leave a comment.Shawn S.
Customer did not leave a comment.Elfego J.
Customer did not leave a comment.Glen L.
Rear signal lights and rear brake lights were non operational. I found out only very late in my trip. They shouldn't have rented this vehicle to me . It was a safety hazard.Please give me a discountSaliya K.
The truck wasn't driving smoothly idling through out my trip. Older model. Didn't like the truck was very hard to drive. Customer service good!Adreena B.
Very professional And courteous staff members. I was greeted as soon as I walked out of my vehicle into the building. They were very helpful.sheila S.
With respect to the car dollies, it is difficult to see Lane position during hours of darkness. It would help a great deal to place Amber marker lights that can be observed through the driver's side view mirrors so that we can keep track of Lane position with respect to the dollies wheels.MICHEAL D.
Customer did not leave a comment.tanya S.
Always a great experience with the team there. I am in and out quickly, they know me by name and are happy to see me. Suggestion- offer discount for repeat rentals, offer local scholarships to high schools, have a career day to introduce Uhaul to community.Jeffrey S.
Cannot do online return carKEN H.
Customer did not leave a comment.Tiiquana R.
Customer did not leave a comment.konstantin K.
They didn't let me parked my truck there during 4 h rentalsandy D.
Smoke odor inside the truckJin Young J.
Rental truck needs to be serviced, brakes screeched every time they were pressed, truck is burning oil most likely transmission oil as the smell is unique, transmission Will likely go out soon. Pulled over to check fluids they were at minimum. Returned truck at 1/4 tank didn't receive the 29.10 Credit I was told. This is the second time I rent a truck from this location, this time around my experience fell short of standards.Andres J.
Customer did not leave a comment.Derrick D. | First Impressions
The older female staff was extremely rude and not helpful.Tajanae A. | Overall Experience
I was told the facility had an elevator and it didn’t. And the assigned space was in the attic. So we had to go rent a space at Public Storage, whose rates were a LOT less for a better space and they do have elevators, as well as flat bed carts and Dollie’s. I will NEVER rent a storage space from U-Haul again after this fiasco! By the way, the staff at the Gardena facility was snotty with me on the phone and when my son got there he realized this was the same facility that he had trouble with before and sent a complaint to corporate about years ago. Obviously nothing was done to correct the problem.Jason or Dianna E. | First Impressions
The staff was very nice, courteous and helpful!deandrea f. | First Impressions
Though the site was clean, my unit looks like a work in progress. But I'm grateful for it & I haven't seen any creepy crawlers, so its all good. I've only had one lackluster experience, all the rest have been great (in person & over the phone).Felisha B. | First Impressions
This facility has been a nightmare, all of my expensive furniture has been water damaged, they have a women in the front who has the funkiest energy, I hate talking to her. I just hate this place.Ronniesha H. | Overall Experience
I have no grievance with the storage facility... As I said in my previous surveys... It's the difficulty experienced with the contract process, the Truck rental facility & the dishonest way I was overcharged in the entire un-customer service experience.Talmadd T. | Overall Experience
Customer did not leave a comment.DANA P. | First Impressions
The complaint is not with the facility that provided the Storage Unit... My complaint is with the U-HAUL scheduling & reservation system... It all was an "inconvenient mess"..! I had to call several times... The pick up facility for the truck rental was un-able to be contacted due to a disconnected phone number... I called the day before my pick up to affirm my reservation and re-assess my contractual agreement... I spoke to several agents in the "Transportation Center" several times the morning of the pick up and got another disconnected number... My CC was charged $30 more than what I was quoted over the phone by the reservation agent despite a very intentionally adamant conversation with the agent regarding that specific issue (i.e. Amount due at pick up). The person who did the contract at the facility for the pick up (a young lady) never asked for my signature and just did everything for my pick up of the truck on her phone... And, upon arrival to the storage facility the unit that I was quoted was not available when I got to the storage facility so I had to accept a different unit (a more expensive one). Throughout this entire experience I was making several phone calls to the "Transportation Center" and then the "Customer Service Center" and practically every time these calls were put on long "wait-time holds" and when finally connected to a live person the calls were disconnected..! This entire experience should be easily documented & confirmed as it is noted in all of these calls that you (i.e. U-HAUL) record these phone calls... I am truly displeased with this experience and I tried calling your "Customer Service" several times the following day to submit this grievance but just as during this experience, I was unable to speak with any of your agents... I am in a profession that is compelled to be diligent in customer service in order to perpetuate the further continuance of repeat & referral business so this was an appalling experience for me as this kind of "ball dropping" would be totally unacceptable..! I would appreciate it if someone would reach out to me in an effort to rectify this matter.Talmadd T. | First Impressions
I call in to schedule a storage unit and had it reserved the person had it scheduled and took my credit card. She scheduled it for the first floor and a larger unit. When I got the the facility it was all different the lady at the storage said she did not see the reservation in the system and the lady was very rude. The storage facility does not have a elevator so I have to carry all my items up the stairs. What is up with this? I am happy I got the one month free but it really was a ordeal that I did not want to deal with. I would think twice about going to this storage facility again it was to much work .lisa w. | First Impressions
Staff was very helpful and friendly. Very professional. Helps with any questions you may have overall experience 10/10 😊Chrislynn O. | Overall Experience
Water leak damage furnitureGuillermo G. | Overall Experience
Customer did not leave a comment.Vincent Isagani V. | First Impressions
Customer did not leave a comment.Nancy N. | Overall Experience
The facility was well lit and I felt secure there, but the lock on our door was loose. The staff was less than helpful and we were happy to have another option for our storage needs, so that we didn't have to use that UHaul storage facility.kenneth h. | Overall Experience
I reserved a storage locker, but they had already rented it to someone else. When I asked for an alternate either at this location or another in the area I was told there was nothing. This left me up sh*t creek with out a paddle because I had a full UHaul truck to unload and nowhere to unload it and the staff was incredibly unhelpful at trying to correct the problem of their making.Reiley W. | Overall Experience
The best Uhaul staff I have ever dealt with. It was like they enjoyed helping you. Customer service was terrific here and unique. Even my mean never smile son was smiling and laughing with the pleasant staff.Alicia W. | Overall Experience
The lady was rude but the men were kind. Hours of operations are terrible.Ronniesha H. | First Impressions
Customer did not leave a comment.Andrea H. | First Impressions
Customer did not leave a comment.CYNTHIA T. | Overall Experience
Customer did not leave a comment.Rhonda S. | Overall Experience
I had a reservation for a climate control storage unit of a specific size and bottom floor. When I arrived they did not have that unit and gave me one much smaller, not climate controlled and second floor. The second floor access is a staircase!!! What type of storage facility has stairs to haul all storage items up and down from…most ridiculous thing ever!! The lady charged me the same price of the unit I had originally reserved…terrible!!Dina M. | First Impressions
Customer did not leave a comment.Alicia W. | First Impressions
Customer did not leave a comment.Alicia W. | First Impressions
The staff was Excellent!! very helpful with what I needed to complete my move and store my things. Thank you Don, Glenn, and Eric these guys was great!! great staff.TOYA J. | Overall Experience
From June 2018 until I moved out July 2021. Every encounter with the staff was exceptional. Keep up the good work. SmilingLISA M. | Overall Experience
Customer did not leave a comment.Wes K. | Online Move In
IncredibleChristina C. | Overall Experience
Customer did not leave a comment.lolita c. | Overall Experience
The size of the unit turned out to be too small, a bigger unit was available however, the owner, Donnis, wasn't willing to swap out units. He wanted me to rent the other unit out as well. I don't need 2 units. He then proceeded to walk away and just left his staff member standing there not knowing what to do, so then he walks away. He was more concerned with counting his boxes and seeing how many pallets they had to restock. Just left us standing at the counter. The sad part about this is that my husband is disabled and was there with me. He uses a wheelchair and a cane to get around. He is unable to help me in moving. And financially we can't afford movers. So I was doing this alone. There was NO compassion from this person at ALL. I will NEVER rent a storage there again. I only had the unit for a day or two and left. Didn't even use it really. It also had a hole in the door. So people could see what your storing. I had to keep the Uhaul truck rental again and found a storage at different storage company. I will say his staff had more compassion and kindness then he did. They were awesome. But they could only do so much but say I'm sorry.Anthony D. | Overall Experience
Needs lights in storage roomsAntonio B. | Overall Experience
First, I wish the individual storage spaces be lighted. Storage spaces do not have lights inside and it is Very difficult to find things or move around inside the storage spaces. There should be an automatic lighting installed inside of each storage space that turns on and off by itself. Every time I, I visit my storage, I hated to be inside the dark space. The ceiling is also low, so I have to stoop around the whole time I'm in there. I am a woman of average height, by the way. Second, I wish the U-Haul employees are better trained. Many of them I have dealt with so far have Very incompetent work skills. On Sunday, 03/14/2021, a female agent who was helping me on the phone was very incompetent. And on Monday, 04/15/2021 a male agent at the Gardena, CA location office was also not trained properly. The female agent did not know how to properly cancel my contract with U-Haul. I had to call twice to make sure my cancellation was processed correctly. On the second phone call, an agent named Joseph verified that my cancellation did not take place with the previous female agent. Joseph helped me to complete the cancellation in the system. The first female agent was NOT professional: Not only she did not do the job correctly, her manner on the phone was very rude, telling me to take the speaker-phone mode off so that she can hear me. I was driving , so I had to use the speaker phone. Anyway, I pulled over and spoke with her without using the speaker phone. Also, she called me "Honey". Somehow her calling me honey did not feel appropriate to me. I wish she called me by my name, and not "Honey". She was also fumbling on the phone a lot while talking to me on the phone. At the end of a rather hasty "help" provided by her, i tried to ask her name. Well, She hung up right away! That's when I got suspicious wherher my request was performed correctly. I got this hunch that she might not have done the cancellation job correct. I immediately called back. Sure enough, the second agent named Joseph confirmed that my storage contract termination did not take effect at all. Nothing was done for it, he said. Joseph was very professional though. He apologized for the first female agent's mistake. What a waste of my time. Also when I try to return the key at the Gardena location, the agent made a mistake in the return-key process. I had to ask his coworker sitting next to him at the counter to double-check. Surely, the key was not returned in the system. If a coworker had to help out in order to make sure a simple key-return was done correctly in the system, then I am not sure whether U-Haul employees are trained properly. My experience with U-Haul with the phone agents and the local office agents have been very unsatisfactory. I would NOT hesitate to recommend some other storage businesses to others. I am sorry but, hope my feedback is helpful for other consumers/customers down the road with U-Haul. Thank you for your time! Sandra KimSANDRA K. | Overall Experience
Customer did not leave a comment.RA SHAUN K. | First Impressions
Staff was very helpful .Antonio B. | First Impressions
Customer did not leave a comment.Menell H. | Overall Experience
Customer did not leave a comment.Cary J. | Overall Experience
Donnis was thorough and took the time to understand my needs. He offered to show me two different storage units which ended with me choosing one. I not only recommend Uhaul, i recommend my friends and family to go see Donnis.Joshua J. | First Impressions
Customer did not leave a comment.Kecia T. | Overall Experience
Facility very well maintained & very clean. All employees very helpful & curtious. Gardena location takes pride in what they do, it shows from storage to truck rentals. Will continue to get my business.Leonard M. | Overall Experience
It took an hour to get checked in to my storage even though I had an online reservation. The computer was too slow and then the access code did not work. Please improve the efficiency of the check in process. Thank you The manager was really nice and accommodating.VIRGINA A. | First Impressions
Customer did not leave a comment.orgine w. | First Impressions
The staff was extremely friendly and helpfulKen G. | Overall Experience
Donnis Broussard is always professional and helpful.William G. | Overall Experience
It is impossible to talk to someone at the location over the phone.BRENDA C. | Overall Experience
Everything was good convenienttanya w. | Overall Experience
Customer did not leave a comment.deardra w. | Overall Experience
Staff was super helpful. Only issue was water damage to building as I moved things in. And there were bugs...like tiny flies maybe because of water damage.lises r. | Overall Experience
Treated me with respect and offered additional servicespaul m. | First Impressions
All good only I suggest some electric outletMAURICIO C. | Overall Experience
I didn't like that the rates kept going up and up. Also, there is no elevator at the facility. My poor father had to help me carry the heaviest boxes upstairs. Never again!URSULA H. | Overall Experience
Judy and her Co worker turned my horrible3 day experience with customer service and the break down of my truck around I was glad met her and that location rocks everyone was knowledgeable and very heldonna w. | First Impressions
Very professional and they meant all of my needsVivian W. | First Impressions
Thanks for your understanding n helpdorean g. | Overall Experience
Nice secure place with a friendly staff would recommend them to friends and familyGary S. | Overall Experience
The staff at Gardena U-Haul was very helpful to me. The staff was very professional and very understanding of my needs. Continue to doing the good work you are doing.Vivian W. | First Impressions
There Is A Worker Their That Is Extremely Ignorant & Rude She's Very Disrespectful & Just Plain Lifeless & Evil I Hate It When She's There.ALISA T. | Overall Experience
Belinda was super helpful in arranging my storage unit after a long frustrating morning of trying to find a space that would accommodate my items. The rest of the staff were equally polite and helpfulIan N. | First Impressions
NaSABRINA R. | Overall Experience
Roaches!!!!!! I recently moved my items out of storage and all of my belongings smelled like roach spay, I had dead roaches in my items, this is beyond disgusting. My couches stinks like sprayShakera H. | Overall Experience
My storage was 0906. The area was invested with roaches - crawling downthe hall - on the walls - one was scene crawling into my box - and we discovered a dead roach on the top of my box.catherine a. | First Impressions
My questions and concerns were handled appropriately and professionally with no hassle. Hassle free I love it!tonya s. | First Impressions
Dirty facility. Extremely rude employees. Doors that don't lock. Now Public storage has my business. I am looking forward to my Yelp review of them and you.WILLIAM E. | Overall Experience
I use your storage space and my stuff got damage and no one could explain whyStacy W. | Overall Experience
outstanding service and nice guysMichael B. | Overall Experience
I did not see the storage facility self but the delivery service was convenient and timely. The delivery driver was friendly and accommodating. Very satisfied.Alexander C. | Overall Experience
This reservation number seems to apply to the storage space Misty the reservationist told me she would reserve for me, and the space was too small, so I did not use it.YVONNE B. | Reservation
The staff was very attentive and personable. I will always use this facility. Don’t need storage but will always refer. Thank you for all your helpMaryann J. | Overall Experience
Had a good experience everyone was helpful.phillippe s. | Overall Experience
For what it’s worth I’m really satisfied with service there were a few issues like actually reaching staff directly at the Gardena location and when closing out my account I yet to receive my closingANGELA H. | Overall Experience
I rented a truck and 2 storage units and no discount given for mutiple transactions. An elevator for 2nd fl access would be great. Hoping this is something that could be considered going forward.Tameka F. | Overall Experience
While most of the staff was helpful and kind a few were rude and short every time Especially the ladies. It's dirty & not well maintained. Also, my storage unit was invested with roaches and nats.Jonathan B. | Overall Experience
The only thing that I didn’t like was that I had a lock on my storage the last 2 days that I visit my.RHONDA M. | Overall Experience
No commentSherman H. | Overall Experience
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