U-Haul Moving & Storage of Garden City

7371 comentarios

8151 W Chinden Blvd   Boise, ID 83714
(West Of Fairgrounds)

(208) 377-2755

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(208) 377-2755

8151 W Chinden Blvd
Boise, ID 83714

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Jordan N. 
Rating:
4.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Noticed Gas tank was not full when I was driving away. Reported this and was told I needed to point this out at time of rental. They could not help since I was responsible for checking the gas and mileage before I drove away.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
3.0

Customer did not leave a comment.

Randy P. 
Rating:
5.0

This was an excellent experience. I have already recommended your product and service to friends. Jennifer was friendly, very competent and professional.

Sharron C. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Hayden M. 
Rating:
5.0

Customer did not leave a comment.

Hayden M. 
Rating:
5.0

Outstanding, I use frequently.

Stuart D. 
Rating:
5.0

Customer did not leave a comment.

johnny B. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer service was great and super friendly. Don't need to change a thing.

Joe R. 
Rating:
5.0

Shortly after pulling away i realized that the mileage on contract was exactly 30 miles less than what was on truck (78225 on contract and 78255 on truck). I called and explained that i am honest person and would not try to cheat them out of what was due but this was situation. They understood and trusted me. I brought back clean and full of fuel and thanked them for being good business people. Highly recommended. Nice folk.

James D. 
Rating:
5.0

Customer did not leave a comment.

Cindy R. 
Rating:
4.0

Customer did not leave a comment.

ARNOLD H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD V. 
Rating:
4.0

Very easy to rent and return, friendly staff, thank you😎

Gregory G. 
Rating:
2.0

Ordered a dolly and furniture cart and never was able to get them but was still charged for them. Also, ordered my vehicle from a different location and showed up to find out I had to go 45 minutes away to get the truck.

Kyle H. 
Rating:
4.0

WAY OVERPRICED!!!!!!!!!! I have used U-Haul probably 10+ times in the last 15 years to move or move stuff. Twice in the last two months. Typically you guys have been reasonably priced. However lately it's been astronomical. Roughly $50 to borrow a Chevy truck for a couple hours? That used to be what I paid for 17 foot truck for the whole day. Yea, I wont ever do that again from you guys. Unfortunately for the first time I will be shopping around next time I move or need to rent a truck, which as you can see, is more often than the average person.

William M. 
Rating:
1.0

I already sent my message or review to a email address that you guys provided for me and I haven’t got a response yet so you really don’t want me to leave a review on here.

COURTNEY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
4.0

The employees inside the store are amazing but don't count on roadside Assistance to give up their weekend to come and help you if you need help because they won't show up until Monday afternoon to fix the problem

COURTNEY K. 
Rating:
4.0

Trailer was horrible to pull. I've used uhaul before for the trailers but have never had an issue with how the trailer followed behind. Noisey

Briant L. 
Rating:
5.0

Customer did not leave a comment.

Kalian O. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Barton D. 
Rating:
5.0

Customer did not leave a comment.

Josu A. 
Rating:
5.0

Keep doing what you're doing !!!

Catherine C. 
Rating:
5.0

Very helpful and they also answered their phone.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN FORREST B. 
Rating:
5.0

Customer did not leave a comment.

Carl J. 
Rating:
5.0

Customer did not leave a comment.

Lori W. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Hot coffee needs to come back after Covid -19 ??

SHANE S. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

You have great vehicles and great staff but they seemed to struggle with your computer system and they may need upgraded hardware? It's the only thing that I can think of that would improve things, faster software and computers.

adina K. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
4.0

Customer did not leave a comment.

Edward A. 
Rating:
3.0

Just the per mile charge sucks, the proximity for the move was a good distance and expensive

Ryne M. 
Rating:
1.0

UHaul states on its website that you can return equipment after hours. Apparently, that is not correct.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

anthony R. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

The rental process was great and served its purpose. The trailer had a few issues that showed its age and wear. Overall, I believe that it was a valuable opportunity, and would rent again.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Very easy rental process and great communication from the day I booked to when I returned the trailer. Thank you.

Elden A. 
Rating:
5.0

The trailer I needed was shown as unavailable on the website but was available in person at the store. Not sure how this difference could be addressed, but would have saved time if I could have reserved on line.

Lance B. 
Rating:
5.0

The receipt I had emailed to me said 0 dollars were charged. My credit card was charged the full ~$3300 that was the right billing amount. However, I need that to show in the receipt for my reimbursement. Thank you! -James Neill

James N. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Customer did not leave a comment.

KATRINA H. 
Rating:
4.0

Customer did not leave a comment.

Benjamin C. 
Rating:
3.0

The first truck we were given had no working seat belt, so we had to return it for a different one. We stood out in the cold forever, (17* weather) just to get our truck as no one knew where it was parked. There was only one person helping customers when I returned the truck so I waited several minutes to get waited on . There was no heat on inside this location so it was extremely cold and uncomfortable. Won't return to this location as I wanted to drop the truck off in Nampa and it was originally set up for that but they changed their mind so I had to return the truck to this location. Very unhappy with this experience.

NANCY M. 
Rating:
2.0

Had lots of issues with the U-Haul Storage fob didn't work first off had to get it replaced couldn't get into my storage because fob didn't work wasn't offered a code for the keypad got locked inside the storage units because fob didn't work gate wouldn't open no after hours number to call to get out had to wait for another customer to let me out because they shut my fob off and my passcode 10 days before my last day at the unit

Sierra D.  |  Overall Experience 
Rating:
5.0

The free month storage was a much needed benefit for a person moving from out of state. Very much appreciated. The staff was very helpful when l had questions or help resolving a situation. Thank you all so much!!!!! Happy Holidays.

Carol N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
4.0

Customer did not leave a comment.

Steven H. 
Rating:
3.0

Customer did not leave a comment.

Devi H.  |  Overall Experience 
Rating:
5.0

You could lubricate the runners on the door of the back of the trailer so it would go up and down easier but other than that everything worked great. Your staff was very helpful on both pick up and return.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

glen B. 
Rating:
4.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

$110 for 2 hours is robbery. Staff was wonderful.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

Kirkland C. 
Rating:
5.0

This comment is directed to the 800 support number: Your wait times to speak to an agent are UNACCEPTABLE Last time (September 26th) I rented a trailer I waited on hold for 60 minutes before an agent answered my call - and once the agent answered the call and got a roadside assistance ticket created it took another 3 hours to get the tire repaired - and I was only 7 miles from the capital of Idaho (Boise) Last night I had problems checking in online as I returned the vehicle after closing - and gave up after 10 minutes of being on hold as I expected another hour of waiting in 20 degree weather This needs to be addressed! Contact me directly if you want additional details

ROBERT H. 
Rating:
4.0

No one could point out key features of the vehicle. For example it had a manual/automatic transmission which no one explained. There was also a haul mode which was not explained for proper use of the vehicle.

James K. 
Rating:
5.0

Customer did not leave a comment.

Renee H. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA K. 
Rating:
5.0

Show how to use seat adjustments and speed controls.

BRENDA W. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

I had a very good experience when I picked up my trailer. Everyone was friendly and quick to set me up.

LAWRENCE A. 
Rating:
4.0

Not much to improve it was great. Maybe add an additional employee.

LORI E. 
Rating:
5.0

Easy check in and check out. Very seamless. Excellent service!

Roger B. 
Rating:
3.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

I did rent the truck for 6 hours thru the website. however it was previously rented to someone to pick up at 3 that only gave me 3 hours. I wish the system was more in time

Blinda H. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

I used the after hour drop off. It was very easy to figure out where to drop the truck and where to leave the key.

John S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
2.0

Not impressed with the trucks or the processes here. The truck had an oil leak and the front end had a lot of slack in it. They don't require or keep the trucks full of fuel which is pure laziness with the management at this location. It is also a ripoff because it gives them this grey area to overcharge you for fuel. When I picked up the truck, it had a 1/3 of a tank. I drove the van 25 miles and the website says the truck gets 10 mpg. My math comes out to needing to put 2.5 gallons back in there. I put 4 gallons of fuel in the truck before returning it and they still charged me for fuel because the gauge according to them wasn't back at 1/3 of tank. If you rent the trucks with a full tank, the customer has to bring it back with a full tank. Easy-no more guesswork or grey area. Also, don't bring the truck back late. I was less than an hour late and they charged me a full 2nd day. Go to Budget Truck, Enterprise, etc. Don't use Uhaul.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

Lori S. 
Rating:
1.0

Reserved online. Once I arrived had to wait for the app and agent to review my information, still had to go inside and wait inline to get the keys. Second time the online reservation didn't work, what's the point??

Jarod F. 
Rating:
4.0

Customer did not leave a comment.

Zach P. 
Rating:
5.0

Nothing, your staff was great, very nice and professional.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Great service.

Mitchell F. 
Rating:
5.0

Customer did not leave a comment.

Shane H. 
Rating:
5.0

Customer did not leave a comment.

Joy J. 
Rating:
5.0

Great experience...The staff was very helpful and friendly. I would recommend this facility to anyone looking to store their personal belongings. Thank you very much. Jerry 😁

JERRY K.  |  Overall Experience 
Rating:
3.0

Wear masks Require customers to wear masks Provide a truck with nothing in the back allowing me full control of the load. That hand truck and packing blankets are in the way and add no value to me.

David J. 
Rating:
1.0

Our pick up experience was horrible. We were directed a different location for pick up (Jiffy Lube). When we arrived at the new location they didn't have the number of blankets we reserved available and then couldn't find the keys to the truck. We then had to travel to yet a different location to pick up the truck. This was a horrendous experience.

Richard F. 
Rating:
4.0

Customer did not leave a comment.

Don H. 
Rating:
4.0

Customer did not leave a comment.

Randall V. 
Rating:
4.0

Other than a leak from the roof, everything went smoothly. You and your staff are very professional and helpful.

Carl B.  |  Overall Experience 
Rating:
5.0

The staff was very professional and kind. My equipment was ready and even warmed up upon my arrival. This was my third rental from this location and I would continue using them in the future.

Carl B. 
Rating:
5.0

Right on the mark! We are not very familiar with renting this sort of thing, and the staff made the whole process easy and simple. We definitely will come back again for our rental needs.

JOHN ALLEN C. 
Rating:
5.0

New girl employee...not the typical surly, disinterested u-haul employee.

LONNIE M. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

20 ft. Truck seat and angle not adjustable for 6 ft. man.very cramping!!!. And tiring at just an hour in 4 hour drive destination. Steering was not adjustable angle either to match shoulders. The 20 ft truck is no match of excellence to the 26 ft truck used a few days before.!!!

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Everyone was excellent. Thank you for your service.

Nicole R. 
Rating:
3.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

Karl M. 
Rating:
5.0

Customer did not leave a comment.

JERRY K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADA COUNTY S.  |  First Impressions 
Rating:
4.0

If possible, you should offer a temporary ramp to make it easier to get heavy Or large objects into the unit. Mr Burnett was very kind and professional.

Carl B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barry d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie S.  |  Overall Experience 
Rating:
5.0

Will store stuff here again when I need to again

Shelby S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kaitlyn C.  |  Overall Experience 
Rating:
5.0

Sean and his staff were customer service driven, polite and knowledgeable. Our locker was clean and that was super important to us to house our goods temporarily at the facility. We also returned a unit and the transition was drive up, drive through and very smooth. Thanks, Sean! Bonnie & Dave

Bonnie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra M.  |  Overall Experience 
Rating:
5.0

The gentleman that checked me in was very nice and took care of us while we were there. It was a great experience and very professional.

Michael T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barton H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittany W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia M.  |  Overall Experience 
Rating:
2.0

While speaking to more then 3 people I kept getting different information on my Uboxs. First 2 did not know how to look up when my payment was coming out. The third person told me that I didn't have to pay for it till I went and picked it up. 2 days later I was charged a week earlier then the u-boxes were supposed to arrive which ended in overdrafting my account. When I called to see if they could revirse I was transferred 3 times. Where no one could help. By the end they transferred me to the first person I talked to. All and all being told we can't help you.

Tara O.  |  Overall Experience 
Rating:
5.0

The process was fast, first month is free! Great customer service and experience!

Julie E.  |  First Impressions 
Rating:
1.0

The unit was an old pull trailer which was fine for the things I have to store. However, it leaked on more than one spot. The clicker that I was given didn't work so I got stuck inside the gate. I feel that it is the employees job to ensure that the clicker is working before sending to customer out to figure it out on their own.

Heather R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Silas T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven S.  |  Overall Experience 
Rating:
5.0

Thank you for the help

Jesse W.  |  Overall Experience 
Rating:
5.0

Everything is great there. Easy to get in and out. The folks who I worked with, at the counter, have been very pleasant as well.

flash h.  |  Overall Experience 
Rating:
2.0

Inconsistent service

Nathan S.  |  Overall Experience 
Rating:
4.0

Thanks

Michael A.  |  Overall Experience 
Rating:
4.0

All was well

Anna G.  |  First Impressions 
Rating:
4.0

Good service and equipment, but waiting to get served was long. Need more employees and computers

todd m.  |  First Impressions 
Rating:
5.0

I had my storage unit for over 4 years and didn’t have an issue once. The few times I called, everyone was very friendly and helped.

COLLIN S.  |  Overall Experience 
Rating:
2.0

Very difficult to park RV. Always a cluster when trying to get through gate w/ others picking up trailers. Tight corners & damaged asphalt. Given 1 week to move our camper as they no longer offer.

CHRIS R.  |  Overall Experience 
Rating:
5.0

I will definitely come back when I need to put anything in storage again!

Janae S.  |  Overall Experience 
Rating:
5.0

Great people and helpful

john m.  |  Overall Experience 
Rating:
4.0

It was a real hassle to end the storage contract. Wait time on the phone system across all of U-Haul is horrible. U-Haul employees always look exhausted. So, thanks for a great product. Get more help

Robert H.  |  Overall Experience 
Rating:
5.0

The employees at the Chinden store were very accommodating all the while being professional helping me with my storage unit. I would highly recommend the Chinden store!

Susan H.  |  Overall Experience 
Rating:
5.0

It was easy and equipment was available. They they were extremely genuine and helpful...it's a very busy place, because they are so good. Thanks for all the help.

Trish P.  |  Overall Experience 
Rating:
5.0

Got want I wanted..friendly..helpful..thanks ..

Curtis P.  |  First Impressions 
Rating:
2.0

Communication with Uhaul is unacceptable. I cancelled a couple Uboxes because I was never told that it would be shipped to my destination a week after it's p/u from the starting point.

Kyle M.  |  First Impressions 
Rating:
5.0

Thank You.

Troy S.  |  Overall Experience 
Rating:
5.0

Never went to the facility

Michael M.  |  Overall Experience 
Rating:
5.0

Jennifer really took care of us. Highly recommend!

Michael Y.  |  Overall Experience 
Rating:
1.0

Communication between each area is horrible! Communication to the customer is confusing Or nonexistent! The whole experience with U-Haul was a complete nightmare!!!!

Kris S.  |  Overall Experience 
Rating:
5.0

The manager was top notch at customer service. I walked in and there were at least 15 people in line. He was patient and friendly. I would have been very stressed but he handled it amazingly!

Susan H.  |  First Impressions 
Rating:
5.0

I spoke with several different people while renting the unit and buying supplies for my move, on several different occasions. Each person was friendly, helpful and knowledgeable. Recommend!!

sheri k.  |  Overall Experience 
Rating:
5.0

Everyone was so helpful and made the experience a breeze. We will definitely be coming back in the future if the service continues to be so genuine and kind.

Sierra M.  |  First Impressions 
Rating:
5.0

Terrific Service

Mike F.  |  First Impressions 
Rating:
3.0

Delivery service was excellent

Duane S.  |  Overall Experience 
Rating:
5.0

Overall, a great experience. I rented in august as I was relocating to Idaho and needed to store some items until my place became available. When it was time to check out they were very nice.

Lewis & Marijane B.  |  Overall Experience 
Rating:
5.0

Awesome customer service!

Tracy F.  |  Overall Experience 
Rating:
5.0

Returned a truck and moved into a storage unit for some temporary storage at the Chinden (Garden City, ID) location and found the staff professional, friendly, and efficient and the unit was clean!

RODNEY C.  |  First Impressions 
Rating:
5.0

I have had so much stress with moving and u haul made it very easy and very friendly, affordable to make this change in my life .very appreciated associate at uhual each time thank you. Debra Lee

STEPHANIE H.  |  Overall Experience 
Rating:
5.0

Quick service!

Stephanie H.  |  Overall Experience 
Rating:
1.0

Made reservation to store vehicles, called day before and was told spots no longer available because of construction. What a inconvenience they caused by renting out in the first place.

Susan C.  |  Reservation 
Rating:
5.0

I rented a pod from haul for a month while my garage was being insulated and sheet rocked. It fit in a small space and held a lot of stuff. Really clean, too.

terry s.  |  Overall Experience 
Rating:
4.0

Everyone I encountered was very nice and willing to help with whatever i needed.

Melissa B.  |  Overall Experience 
Rating:
5.0

I used the U-Box service, and this facility was the one to deliver the box from Iowa. They were really good to work with and spent time making sure it was positioned well in our alley. Well done!

Scott B.  |  Overall Experience 
Rating:
2.0

I could not operate the door on the ubox,it was out of line and really heavy, I had my Grandson and 5 other people over and they had difficulty.Several phone calls later before help I Box was not used

Barbra n.  |  Overall Experience 
Rating:
5.0

Crystal or krystal was great

GREG H.  |  Overall Experience 
Rating:
4.0

service was good, Ryan was very helpful

Ronald u.  |  Overall Experience 
Rating:
5.0

Highly recommend Krystal and this professional, friendly and accommodating staff, service & facility. Christine delivered our rented Ubox on time and picked up the box same day. These Sistas rock!!

Glenn L.  |  Overall Experience 
Rating:
5.0

A+++

JOEL B.  |  Overall Experience 
Rating:
2.0

Asst Mgr. was complaining to customers on how busy they were but had "stolen" my acct. from and independent dealer over a 10' truck. Quite unprofessional. The young woman who assisted me was great.

Seth G.  |  Overall Experience 
Rating:
5.0

Krystal was very responsive and helpful. Our stuff arrived on time and undamaged. Great service!

reuben b.  |  Overall Experience 
Rating:
4.0

Safe and secure.

Torene B.  |  Overall Experience 
Rating:
4.0

Employees were friendly and helpful.

Liz C.  |  Overall Experience 
Rating:
5.0

great place to store

mike m.  |  Overall Experience 
Rating:
1.0

I will never use you guys again. The only person worth going there for is Krystal she should get promoted. F**k everything else.

KELSA N.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Trailer Icon
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Moving Supplies Icon
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propano

    Propane service delivered straight to your door!

Volver
arriba