The trailer that I was promised was not there. Had to settle for a smaller trailer or wait longer. Was told on the phone some tie downs were included, which was untrue. After my issues, the manager refused to make it right by including some tie downs for the day. The manager (Sean Burnett) was not helpful and would not even come out to speak with me until I requested a second time. Bad experience.Darren B.
Customer Reviews for U-Haul Moving & Storage of Garden City
Boise, ID 83714
(West Of Fairgrounds)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Too far from the airport, but the Orchard location didn't have the vehicleLudd T.
This U-Haul location is outstanding! Even though they are incredibly busy, they always provide personal and outstanding service. We had to extend our reservation an extra day, and they easily worked with us so they were able to help us and also keep their commitment to the next customer who was reserving the trailer.John C.
El cliente no dejó un comentario.Lisa B.
El cliente no dejó un comentario.Bryan D.
When asked if the base price was the same in town or out of town, the answer was as long as you bring it back here it's the same. Thus indicating that the price of the truck was 1995 plus mileage. This is what all three members of my party were told. Yet when we got our bill it was $79 base price! That's $60 worth of a lie that I didn't have thanks a lot you all! If it weren't an emergency I would never use you again!Dabetha B.
Computer requests normally ended with note of not available at this time!Kevin M.
El cliente no dejó un comentario.PAMELA P.
El cliente no dejó un comentario.EDWIN-JURGEN I.
This location has been excellent every time I have rented a trailer.Larry C.
I have had numerous problems and delays at this location in the past and have avoided renting here. I was transferred to this location due to truck availability and was pleasantly surprised to have a smooth transaction this time.WILLIAM G.
El cliente no dejó un comentario.DANIEL W.
Maybe a shuttle service for out of town people?Brian C.
El cliente no dejó un comentario.DAVID R.
El cliente no dejó un comentario.James G.
Verify mileage in vehicle before renting out. Cameron was great, excellent customer service.Erik G.
Availability was very low. I tried to reserve a cargo trailer a month in advance and they couldn't let me know until 2 days prior of moving if I could actually get one. I never did get one. I only got 2 pods and they took too long to arrive at my new house. Perhaps you should consider shuttling some equipment back over to replace it. Especially if it's just one state away, like 10 hrs. or less.casey K.
Great rental, thanks.Eric H.
El cliente no dejó un comentario.Barry W.
El cliente no dejó un comentario.Dean G.
El cliente no dejó un comentario.James F.
El cliente no dejó un comentario.jim R.
We were told during the reservation process that the pick up location would provide us a military discount like all of the U-Haul trucks we have rented over the past 10 years. They would not. This is unacceptable. The interior of the truck was dirty and the cup holder was broken.Robert D.
Nothing, everything it's professional and sympatheticDANIEL G.
Great service and reasonable rates! The new cargo vans are a quantum improvement over the old ones as well.JAMES E.
El cliente no dejó un comentario.Kenneth D.
El cliente no dejó un comentario.Gayle H.
El cliente no dejó un comentario.Charlene G.
Took slightly longer than expected for return processing assistance. This was due to location personal ensuring high satisfaction for customer ahead of me. Overall an excellent experience and worth the wait!Isaac C.
The store was unorganized and sent us to a different location. That location sent us back to the original location who did have our equipmentLeo G.
El cliente no dejó un comentario.Eric H.
El cliente no dejó un comentario.Jim M.
El cliente no dejó un comentario.MICHAEL V.
El cliente no dejó un comentario.Brian L.
The Garden City, Idaho location was a great place to drop off our trailer. The agent who greeted us was friendly and made us feel welcome. Thank You Garden City UHaulBruce S.
El cliente no dejó un comentario.JAMES F.
El cliente no dejó un comentario.Dale H.
El cliente no dejó un comentario.Ashlee N.
The truck was dirty and sticky and their was bird shit smeared on ceiling of the box I have never had a truck that filthy I'm not happyRoberto V.
Needed to extend my rental and it was no problem. These guys are always great!!Benjamin P.
El cliente no dejó un comentario.MICHAEL E.
El cliente no dejó un comentario.ANDRE F.
Store forgot to give me a dolly. I had to drive at least 10 miles to get it. Going back to get it cost more than it did to rent the dolly and I was not offered any type of refund. In addition when I tried to contact the store yesterday I could only contact customer service and they left a message with the store but no call was ever returned.Gregory M.
The gentleman who checked my trailer in was awesome! Polite, courteous, understanding, great attitude. Superniceguy.SHANNON S.
El cliente no dejó un comentario.Kenneth P.
Waited way to long to check out and return.Dwayne L.
El cliente no dejó un comentario.William P.
Check ALL aspects of the inside can for cleanliness! I found dirty Kleenex, candy wrappers, chip bags and chocolate or something spilled on the inside of the pull down center console. So much for being â€œgerm free.â€larry F.
Great experience all around.LAWRENCE W.
The people are very helpful, my goto place.Anthony B.
Professional and friendly staff made for a smooth move.Deborah N.
El cliente no dejó un comentario.JAMES HOWARD T.
El cliente no dejó un comentario.Mattea H.
El cliente no dejó un comentario.Maureen D.
Owner is an active anti-masker and was proud he was in Garden City, Idaho so â€œmask mandatesâ€ were not applicable. I informed him I'm a type 1 diabetic but I am fully vaccinated. His answer was to roll his eyes. His entire staff flaunted no masks and we're proud of it. I wish I'd rented a Budget truck so he could shove his cargo van and my $40 up his ass. His thankless and flippant attitude to a pandemic that has killed over half a million citizens of this country is a affront to healthcare workers, and I know he's the kind of small minded asshole that would push and shove his way to front of the line for healthcare if he needed it.Elizabeth W.
The Owner was out in the yard making sure the equipment was correct and hooked up quicklyCARLOS L.
Great all around!DEAN K.
Excellent and fast service. Very happy and will recommend to others and/or use again.Mark B.
El cliente no dejó un comentario.JENNIFER M.
Seemed disorganized, multiple trips in and out to get rental done. Open trailer I had to sweep out before I used it.Jacob B.
I was charged 30 dollars extra because the fuel was a fraction off the amount in the tank at the time I took the vehicle. I was quoted 56 and wound up paying 30 extra dollars. I want my money back, you quoted me one thing and then charged me a much greater amount. Refun me my 30 dollars. Gwendolyn Drakegwendolyn D.
El cliente no dejó un comentario.Dennis P. | First Impressions
El cliente no dejó un comentario.Alizah M.
Great group of people to wrk with.SCOTT R.
I cannot express in words the absolute nightmare in trying to rent a U-haul truck to move out of state. I was told repeatedly that there "are no U-haul trucks available in Idaho." I never received any follow-up / confirmation calls in regards to securing my equipment pick-up day / time. Each time I called I was told the location did not AND would not have a truck available. After I finally was able to secure a truck and arrived in Texas I was charged an additional $55.00 fee for "cleaning". I have rented dozens of U-Haul trucks in my lifetime and have NEVER been charged any type of after-the-fact "cleaning" fee.Jack O.
El cliente no dejó un comentario.GAIL G.
Nice guys and girls. Bob Neal Very professional as compared to John at Twin falls store. I appreciate personal care. This my 2nd free storage w 1 ways. As i have down 13. 1 ways in 10 yrs. Appreciate the free mth for each.Tamara R. | Overall Experience
El cliente no dejó un comentario.SIVA KUMAR C.
El cliente no dejó un comentario.Karen B.
El cliente no dejó un comentario.KYLE D.
The gentlemen who helped me out with the rental were absolutely fantastic. Huge props to the cleanliness of the store and Kaleb and Ken were fantastic and very helpfulDANIEL C.
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.CHAD H.
El cliente no dejó un comentario.Gary Y.
El cliente no dejó un comentario.David S.
Awesome place to rent equipment from!RYAN MICHAEL A.
Great service and value!JAMES E.
My reservation was for SE Boise. The night before I was told I needed to drive to the other side of town to pick up the truck at a different location. What's the point in choosing a location when you make the reservation?RANDALL T.
El cliente no dejó un comentario.Daniel G.
El cliente no dejó un comentario.Daniel A.
Quick out. Quick check in. Friendly counter guy.BARRY M A.
Busy like all of the u Haul's I have been too. But very accommodating.Vince R.
El cliente no dejó un comentario.APRIL E.
Nothing it all was handled great. Even when I had it back late. If any saying was to need improvement I would say it would be the phone system because when I called it would tell me to select about my current reservation and I would press that and then it would go silent and I would never reach a live person I stayed on a silent phone for about 20 minutes almost because I thought it was maybe just ringing but a silent ringing I guess. So the phone was the only thing that made it diffucultJessica H.
None Treatment was very nice. U- haul rep. Called and asked if I could drop rental at another location for $25 discount. And was very polite when I offered to a better location that was on my route back. Very nice experienceDANIAL D.
You provided good efficient service and I would come back. Easy to deal with.CHARLES W.
El cliente no dejó un comentario.JOSEPH N.
El cliente no dejó un comentario.Bart W.
Website difficult to navigate. Inadequately staffed and long wait. Employee attached my trailer wrong (severe angle nearly dragging in back) when i pointed it out he said it would improve with load. Never did. Had to reposition myself.Russell K.
El cliente no dejó un comentario.MICHAEL W.
I've used this location a dew times now and always had a good experience. Friendly and efficient!HEIDI C.
El cliente no dejó un comentario.CHERYL R. | First Impressions
El cliente no dejó un comentario.Makayla G.
El cliente no dejó un comentario.JOSEPH D.
El cliente no dejó un comentario.Petrona C.
As always, Boise Uhaul locations are spectacular. Throughout the Denver Metro area, we had run-ins with Uhaul locations that reeked of smoke, didn't have working telephone lines for communication, had rude service, etc. Boise Uhaul sites are always clean and professional, so thank you.Anthony G.
El cliente no dejó un comentario.Alain L.
Change management. This was not my 1st business dealings. IDO NOT GIVE MY MONEY TO PEOPLE WHO DO NOT ACKNOWLEDGE I AM A HUMAN WHO EXPECTS DECENT FRIENDLY SERVICE. I WILL FINISH THE CROSS COUNTRY PART W- A DIFFERENT COMPANPenny G.
El cliente no dejó un comentario.C T.
El cliente no dejó un comentario.CHRISTINA Q.
Quick. Easy. Efficient.Shaun W.
El cliente no dejó un comentario.Naoki N. | First Impressions
The price was pretty good. It isn't as nice as a lot of the chain storage places, but it's less expensive. It's also much older than most of the new, fancy storage places. My main recommendation would be to have a light in the unit.Robert W. | Online Move In
I already sent my message or review to a email address that you guys provided for me and I haven’t got a response yet so you really don’t want me to leave a review on here.COURTNEY K. | Overall Experience
Had lots of issues with the U-Haul Storage fob didn't work first off had to get it replaced couldn't get into my storage because fob didn't work wasn't offered a code for the keypad got locked inside the storage units because fob didn't work gate wouldn't open no after hours number to call to get out had to wait for another customer to let me out because they shut my fob off and my passcode 10 days before my last day at the unitSierra D. | Overall Experience
The free month storage was a much needed benefit for a person moving from out of state. Very much appreciated. The staff was very helpful when l had questions or help resolving a situation. Thank you all so much!!!!! Happy Holidays.Carol N. | Overall Experience
El cliente no dejó un comentario.James S. | Overall Experience
El cliente no dejó un comentario.Devi H. | Overall Experience
Great experience...The staff was very helpful and friendly. I would recommend this facility to anyone looking to store their personal belongings. Thank you very much. Jerry JERRY K. | Overall Experience
Other than a leak from the roof, everything went smoothly. You and your staff are very professional and helpful.Carl B. | Overall Experience
El cliente no dejó un comentario.JERRY K. | First Impressions
El cliente no dejó un comentario.ADA COUNTY S. | First Impressions
If possible, you should offer a temporary ramp to make it easier to get heavy Or large objects into the unit. Mr Burnett was very kind and professional.Carl B. | First Impressions
El cliente no dejó un comentario.barry d. | First Impressions
El cliente no dejó un comentario.Bonnie S. | Overall Experience
Will store stuff here again when I need to againShelby S. | Overall Experience
El cliente no dejó un comentario.Kaitlyn C. | Overall Experience
Sean and his staff were customer service driven, polite and knowledgeable. Our locker was clean and that was super important to us to house our goods temporarily at the facility. We also returned a unit and the transition was drive up, drive through and very smooth. Thanks, Sean! Bonnie & DaveBonnie S. | First Impressions
El cliente no dejó un comentario.Sandra M. | Overall Experience
The gentleman that checked me in was very nice and took care of us while we were there. It was a great experience and very professional.Michael T. | First Impressions
El cliente no dejó un comentario.Barton H. | Overall Experience
El cliente no dejó un comentario.Brittany W. | First Impressions
El cliente no dejó un comentario.Cynthia M. | Overall Experience
While speaking to more then 3 people I kept getting different information on my Uboxs. First 2 did not know how to look up when my payment was coming out. The third person told me that I didn't have to pay for it till I went and picked it up. 2 days later I was charged a week earlier then the u-boxes were supposed to arrive which ended in overdrafting my account. When I called to see if they could revirse I was transferred 3 times. Where no one could help. By the end they transferred me to the first person I talked to. All and all being told we can't help you.Tara O. | Overall Experience
The process was fast, first month is free! Great customer service and experience!Julie E. | First Impressions
The unit was an old pull trailer which was fine for the things I have to store. However, it leaked on more than one spot. The clicker that I was given didn't work so I got stuck inside the gate. I feel that it is the employees job to ensure that the clicker is working before sending to customer out to figure it out on their own.Heather R. | Overall Experience
El cliente no dejó un comentario.Silas T. | First Impressions
El cliente no dejó un comentario.Steven S. | Overall Experience
Thank you for the helpJesse W. | Overall Experience
Everything is great there. Easy to get in and out. The folks who I worked with, at the counter, have been very pleasant as well.flash h. | Overall Experience
Inconsistent serviceNathan S. | Overall Experience
GraciasMichael A. | Overall Experience
All was wellAnna G. | First Impressions
Good service and equipment, but waiting to get served was long. Need more employees and computerstodd m. | First Impressions
I had my storage unit for over 4 years and didn't have an issue once. The few times I called, everyone was very friendly and helped.COLLIN S. | Overall Experience
Very difficult to park RV. Always a cluster when trying to get through gate w/ others picking up trailers. Tight corners & damaged asphalt. Given 1 week to move our camper as they no longer offer.CHRIS R. | Overall Experience
I will definitely come back when I need to put anything in storage again!Janae S. | Overall Experience
Great people and helpfuljohn m. | Overall Experience
It was a real hassle to end the storage contract. Wait time on the phone system across all of U-Haul is horrible. U-Haul employees always look exhausted. So, thanks for a great product. Get more helpRobert H. | Overall Experience
The employees at the Chinden store were very accommodating all the while being professional helping me with my storage unit. I would highly recommend the Chinden store!Susan H. | Overall Experience
It was easy and equipment was available. They they were extremely genuine and helpful...it's a very busy place, because they are so good. Thanks for all the help.Trish P. | Overall Experience
Got want I wanted..friendly..helpful..thanks ..Curtis P. | First Impressions
Communication with Uhaul is unacceptable. I cancelled a couple Uboxes because I was never told that it would be shipped to my destination a week after it's p/u from the starting point.Kyle M. | First Impressions
Thank You.Troy S. | Overall Experience
Never went to the facilityMichael M. | Overall Experience
Jennifer really took care of us. Highly recommend!Michael Y. | Overall Experience
Communication between each area is horrible! Communication to the customer is confusing Or nonexistent! The whole experience with U-Haul was a complete nightmare!!!!Kris S. | Overall Experience
The manager was top notch at customer service. I walked in and there were at least 15 people in line. He was patient and friendly. I would have been very stressed but he handled it amazingly!Susan H. | First Impressions
I spoke with several different people while renting the unit and buying supplies for my move, on several different occasions. Each person was friendly, helpful and knowledgeable. Recommend!!sheri k. | Overall Experience
Everyone was so helpful and made the experience a breeze. We will definitely be coming back in the future if the service continues to be so genuine and kind.Sierra M. | First Impressions
Terrific ServiceMike F. | First Impressions
Delivery service was excellentDuane S. | Overall Experience
Overall, a great experience. I rented in august as I was relocating to Idaho and needed to store some items until my place became available. When it was time to check out they were very nice.Lewis & Marijane B. | Overall Experience
Awesome customer service!Tracy F. | Overall Experience
Returned a truck and moved into a storage unit for some temporary storage at the Chinden (Garden City, ID) location and found the staff professional, friendly, and efficient and the unit was clean!RODNEY C. | First Impressions
I have had so much stress with moving and u haul made it very easy and very friendly, affordable to make this change in my life .very appreciated associate at uhual each time thank you. Debra LeeSTEPHANIE H. | Overall Experience
Quick service!Stephanie H. | Overall Experience
Made reservation to store vehicles, called day before and was told spots no longer available because of construction. What a inconvenience they caused by renting out in the first place.Susan C. | Reservación
I rented a pod from haul for a month while my garage was being insulated and sheet rocked. It fit in a small space and held a lot of stuff. Really clean, too.terry s. | Overall Experience
Everyone I encountered was very nice and willing to help with whatever i needed.Melissa B. | Overall Experience
I used the U-Box service, and this facility was the one to deliver the box from Iowa. They were really good to work with and spent time making sure it was positioned well in our alley. Well done!Scott B. | Overall Experience
I could not operate the door on the ubox,it was out of line and really heavy, I had my Grandson and 5 other people over and they had difficulty.Several phone calls later before help I Box was not usedBarbra n. | Overall Experience
Crystal or krystal was greatGREG H. | Overall Experience
service was good, Ryan was very helpfulRonald u. | Overall Experience
Highly recommend Krystal and this professional, friendly and accommodating staff, service & facility. Christine delivered our rented Ubox on time and picked up the box same day. These Sistas rock!!Glenn L. | Overall Experience
A+++JOEL B. | Overall Experience
Asst Mgr. was complaining to customers on how busy they were but had "stolen" my acct. from and independent dealer over a 10' truck. Quite unprofessional. The young woman who assisted me was great.Seth G. | Overall Experience
Krystal was very responsive and helpful. Our stuff arrived on time and undamaged. Great service!reuben b. | Overall Experience
Safe and secure.Torene B. | Overall Experience
Employees were friendly and helpful.Liz C. | Overall Experience
great place to storemike m. | Overall Experience
I will never use you guys again. The only person worth going there for is Krystal she should get promoted. F**k everything else.KELSA N. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!