Customer Reviews for U-Haul Moving & Storage of Garden City

8,780 comentarios

8151 W Chinden Blvd   Boise, ID 83714
(West Of Fairgrounds)

(208) 377-2755

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(208) 377-2755

8151 W Chinden Blvd
Boise, ID 83714
(West Of Fairgrounds)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Super easy checkin process and friendly service!

Joel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy D. 
Clasificación:
3.0

No comment due to the truck breaking down and being towed to our location for offload and picked up after offload by a tow truck. We did not drop off the truck.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronaldo C. 
Clasificación:
5.0

Prompt and easy return process. Much faster than I expected!

Nancyd F. 
Clasificación:
5.0

Excellent customer service quick and professional thank you U Haul

Perry F. 
Clasificación:
5.0

Nada

JOHN H. 
Clasificación:
4.0

The clamp on the hitch was broken and had to be replaced. One of the employees berated another employee in front of me because the guy didn't know how to replace the clamp/lock. That was awkward and uncalled for. I appreciate being able to get a trailer like that on such short notice. Thanks.

Greg M. 
Clasificación:
5.0

Helpful people who knew what they were doing and provided me with excellent service.

Frank C. 
Clasificación:
1.0

Our truck broke down two hours into a 5 hour trip we had a hard time contacting anyone, it took 3 hours to get up and running and there was no reimbursement.

Riley W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
5.0

U-Haul replaced the trailer connection on my truck. I thought the cost was excessive. Thank you. Richard

richard K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caden B. 
Clasificación:
5.0

This is a great experience overall

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emily T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saul C. 
Clasificación:
5.0

Thank you for all the assistance today. Extremely helpful.

MARK P. 
Clasificación:
3.0

I placed a reservation for an enclosed 6X12 trailer. I was contacted the morning I was supposed to pick it up and told it wasn't available at the location I chose and that I would have 20 miles to another Uhaul to get one. Then when I got to the other location my reservation had been changed to a open 6x12 utility trailer which resulted in me having to purchase tarps in order to protect my furniture. Overall I was not please with my service.

Christine C. 
Clasificación:
5.0

I had a hitch put on so that I can attach my wheelchair Carrier excellent job thank you

DEBORAH N. 
Clasificación:
5.0

I brought it in, waited less than 5 minutes for the personnel to come out and do the walk around and I was on my way! It was an excellent experience. Fast, friendly, and efficient.

Wendy W. 
Clasificación:
5.0

Everything was great.. excellent service and everyone was very helpful.. don't change it

Kenneth N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tancy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN C. 
Clasificación:
5.0

nothing

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rochelle D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD L. 
Clasificación:
5.0

Clean, friendly and efficient location. Can't think of anything needed to improve the services here.

Joseph C. 
Clasificación:
4.0

.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZENDA H. 
Clasificación:
5.0

Thank you guys so much. Great experience and service was 5 star all the way

Julie N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fritz S. 
Clasificación:
1.0

UHaul estimate for 2" hitch and electric connections was not accurate. even though the car was present. Correct electric harness was not available at time of hitch installation, requiring a second apt and greater labor cost. The requested 7-pin connection not installed, but afterwards offered at a greater material and labor cost. My friends will not be referred to UHaul. This business lacks honesty and integrity.

Richard J. 
Clasificación:
4.0

Professional and courteous would use again

Tyler M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine P. 
Clasificación:
5.0

I ordered this on line and they had no records when I got there.

Shauna W. 
Clasificación:
1.0

Customer service people at this location were at best uncooperative and argumentative. That is based on 2 out of 4 of them I dealt with. To top it off I had rented my trailer at 4:00 PM Mountain Time and had 72 hours…3 days to return it. I got there at 3:25 PM and even when I pulled up my text messages showing the time I uploaded my driver's license and was sent the message to check equipment before I left the lot as well as the email showing the invoice time, they still insisted I rented the trailer earlier due to the time change from Pacific Time. They insisted on charging me for a full day of rental even though I returned the equipment a half hour before the deadline which seemed reasonable. It wasn't the day charge that was the worst, just the threatening nature of the employees demanding the equipment come back early, then the agreement that it could be out until 4:00, me returning it at 3:30 and then getting charged without a signature and the belligerence after they charged me. Very unprofessional manager and staff.

Curtis G. 
Clasificación:
5.0

Very pleased with truck and trailer.

John T. 
Clasificación:
1.0

The manager was rude. I said since they were going to charge me to clean a truck that wasn't that clean and the truck at the time I took it had a eighth of a tank and I filled it completely up I would go let it rin for the two hours I still was supposed to have it and the manager told Jared take co tol of it and if she takes it it is theft. So I was charged for 24 hours and was refused to use it for this amount of time. The guy Jared said it would be a 15 dollar clean fee and then afterwards wanted to charge more. This store is a huge rip off.

Stacy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

William Bill S. 
Clasificación:
3.0

Appliance dolly was not in good condition, I didn't check it before I left and would have asked for another one. It had chewed up tires, an old strap and no handle on the strap lock. Will go back to my usual location next time, better service and equipment.

Douglas K. 
Clasificación:
3.0

Very slow customer service.

Austin S. 
Clasificación:
4.0

Our culture and schools and even parents are not always doing a great job of teaching young people how to be personable. Cameron, Jamin and Emma all do relatively competent work, but they lack people skills, and it's not entirely or even mostly their own fault. The "tough guy" demeanor instead of a smile; the "push back" behavior instead of friendly banter .. these types of behavior overshadow the work that they do and make the customer experience unpleasant. Interaction with customers should be upbeat and positive and lighthearted, in addition to being competent. I did not sense that with some of your employees, but I don't blame them entirely. Our job as the "adults in the room" is to do a better job of leading by example and instilling the attitude in young adults that makes business run more smoothly, both for the company and the customers. The three people mentioned here did a good job and should be recognized for that. That said, improvements in customer interaction would give a big boost to their careers and U-Haul's reputation.

James O. 
Clasificación:
4.0

Gas credit

JEFF M. 
Clasificación:
5.0

Eddy, Sean, Kenny, Dan and the whole crew were fantastic. They got me in and out quickly and efficiently. Great location was clean.

Dan C. 
Clasificación:
5.0

Service was great. Installation was fast. I was impressed. keep up the good work.

WILSON R. 
Clasificación:
5.0

woman that insisted to hook it up, did a very good and detailed job. forgot her name.

Robert E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Abbi K. 
Clasificación:
5.0

El cliente no dejó un comentario.

William Bill S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill G. 
Clasificación:
5.0

For a big company, the staff was very personable and treated me like an individual, not a customer. I would use them any time I need their services.

Heather B.  |  Overall Experience 
Clasificación:
5.0

Customer service exceptional

James I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
4.0

Clear communication the drip off was the only positive experience. There was actually someone there.

Carly A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy D. 
Clasificación:
1.0

I reserved AND prepaid for a 20' truck, appliance dolly and the Safemove. When I picked up the truck, I was charged around $40 more when I was told by a worker to two others (3 guys) just standing there, "give him an extra day, there are PLENTY of notes". Previously after I had prepaid for my reservation, I called to inquire how much an extra day would be, I was told "$40". So to me it looks like I was charged $40 for the extra day, OR for the larger truck, because after I paid and signed the contract, I was handed a set a keys and told where to get the appliance dolly. I walked outside and had to load the dolly myself AND FIND THE TRUCK. When I found it, it was a 26' truck. It was not what I reserved AND paid for. I felt like I was unwittingly upcharged for a truck I didn't want. And no, I did not go back inside to say something because these 3 were the most unprofessional and unhelpful guys I ever came across. When I worked for U-Haul at the Nampa, ID location, a job requirement was to load the customer's truck with any extra equipment they rented, and bring the truck up to the front for them. If we had to upgrade them to a larger truck because what they ordered was unavailable, we did NOT upcharge them. I was either upcharged, or charged for the "give him an extra day". I think this falls under the $50 guarantee you have advertised. I was NOT given the equipment I paid for AND I received substandard customer service. This occurred about 4pm on Thursday, October 27, 2022 at the Chinden, Boise ID location.

Lance R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor P. 
Clasificación:
4.0

The latch on the trailer was very difficult to close. I had to close the lever while holding the bottom latch out from the trailer for both top and bottom to close properly. The top and bottom were well rusted, and the doors must have been bent out of alignment.

Grant B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
4.0

I rented a trailer a month ago. I have long since returned it. I keep getting emails regarding picking up the trailer. The service I received was great on both ends but I would like to stop getting these emails.

dave I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rance A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd G. 
Clasificación:
5.0

Great experience!

Michael S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlin L. 
Clasificación:
3.0

good service, clean, what you would expect, and nice

Eilene H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia C. 
Clasificación:
5.0

Can't think of anything. Professional and courteous. Hitch installation was quick!

Joni S. 
Clasificación:
5.0

Best dealing w U-Haul ever. Thanks..Both ends of move u-haul where very helpful.

Gerald C. 
Clasificación:
5.0

very friendly and helpful

David S. 
Clasificación:
5.0

The staff was friendly and efficient.

Patricia M. 
Clasificación:
5.0

Jennifer has gone way over the top in her customer service. She was wonderful to work with. I will recommend U-Haul to any one of my friends.

Cindy C. 
Clasificación:
5.0

Great customer service and great equipment!

david B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela P. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dwight J. 
Clasificación:
5.0

Just perfect. Reserved a trailer online. Process was slick from beginning to end. Equipment was in great shape. Service was friendly. Could not have improved.

Rob B. 
Clasificación:
5.0

Great service...friendly, knowledgeable staff.

Pete M. 
Clasificación:
4.0

Ken Fish was professional and extremely helpful

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

inom R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CarolenaLena C. 
Clasificación:
3.0

# 1 Get a customer lounge when people are waiting for their hitch work to be done. Especially for those out of town. Standard ‘fixed operations' 101 to have a customer lounge for install waits. Even Les Schaub has them. Having customers sit on box stacks is a little lame. Employees have them at the service desk! #2 Communicate with customer. If the previous customers job goes into the next customers time slot, communicate with that customer! It was me. My time is valuable too! I was scheduled for 1/2 hour, I waited 1 hour 10 minutes.

JAY S. 
Clasificación:
5.0

The only issue I had with this process was not knowing how many boxes to order. It was my error though in not knowing how the dimensions translated into how many boxes I would need. I just want to express my sincere thanks to Jennifer who made things so easy for me. She went way beyond in helping us with the final delivery of our boxes. She is a very valuable employee and I hope her superiors realize this. I have not found a nicer person willing to help strangers like they were her own friends. I don't know her last name, so I hope my account tells you who she is. She is WONDERFUL!!

Cindy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ruth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis W. 
Clasificación:
5.0

Staff was efficient and quick to check in our returns. Location is very easy to access right off a main road.

Steven S. 
Clasificación:
5.0

Staff was efficient and quick to check in our returns. Location is very easy to access right off a main road.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSAY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl I.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHELLE D.  |  Overall Experience 
Clasificación:
4.0

I think that prices could be lowered a little bit I have a hard time coming up with all the rent that you guys have me pay I think that the people at the chinden store is absolutely superb and the people on the phones could be a little bit better overall it's a really nice experience

Linda r.  |  Overall Experience 
Clasificación:
5.0

Great customer service!!! 🙂

Christy K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Delia U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Chimaine M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ann f.  |  First Impressions 
Clasificación:
5.0

Thanks Ever So Very Much Emily For Your Wonderfull Plus Business Moral Ethics Over + Beyond 👍 💯 Stars 🌟 Emily Thankyou David Gerber !!

David G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

william h.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful. It was a great experience thanks to how well the business is run.

Diana L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly S.  |  First Impressions 
Clasificación:
5.0

Uhaul gave me a free storage unit with my moving truck rental which really helped me clear things out of my house as I was packing and sorting. And this unit was HIGE which was really helpful. The staff was friendly and just great. The facility was great with easy personal access via a gate clicker.

Stephanie B.  |  Overall Experience 
Clasificación:
5.0

Gracias.

Vanessa F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesse M.  |  Overall Experience 
Clasificación:
4.0

There was no lock as indicated

Suzanne K.  |  Online Move In 
Clasificación:
5.0

The only issue we encountered was the narrow roadway in front of our unit. Several times while we were unloading/loading at our unit, we had to stop what we were doing to move our vehicle to let another vehicle go by. That was rather inconvenient.

David J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl K.  |  First Impressions 
Clasificación:
5.0

Cameron and the young lady whom I can't remember her name were both very helpful and informative. Both times I have been to the store for rentals staff have been wonderful to work with. Thank you!!!

carrie n.  |  First Impressions 
Clasificación:
2.0

No prorate when I moved out with 18 days left on monthly rental. Will not rent storage or vehicles from UHaul again.

todd m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GAYLE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CARRIE N.  |  First Impressions 
Clasificación:
5.0

The staff came through for me in my desperation to find adequate storage facility and rental of moving truck. Much appreciated......

ALfred C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

james h.  |  Overall Experience 
Clasificación:
3.0

I was told there would be a lock in the unit when I opened it, but there wasn't. I went into the office to ask about it and they said they were out of stock. No one communicated this to me before I dropped off a load of my stuff. Meanwhile a load of my stuff was in the unit unlocked while I had to go to a store to purchase one. I'm not upset about there being no lock, I'm upset about the lack of communication and the subsequent poor customer service of the guys running the office. They kind of gave me a "it's not my problem" attitude.

Brian T.  |  Online Move In 
Clasificación:
3.0

There was no access to drive the truck around the storage building to get out. Had to back up to get out of the aisle way.

PATRICIA T.  |  First Impressions 
Clasificación:
1.0

I had moved my belongings out of there months ago and there's a few things left that my daughter was supposed to retrieve and apparently she didn't when I contacted them and they told me I had the option where I could get figure something out with them there really wasn't much left in there except through remaining part of my swimming pool the umbrella to my outside patio furniture and an air conditioning in my cup entertainment center of some sort of my daughters and I could not get it through with anybody there lady took a message for me and told me she would get back to me that day because they were supposed to auction off that day and I called three different numbers and I never got a call back and now I'm told my stuff was auctioned off for $37.50 and I do the remaining balance for I don't know how many months now talked with people twice there nobody has been done anything for me and it's the same thing when I rented a U-Haul I had nothing but issue with billing and no I would not recommend the tendonlocation to anybody

Melissa S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan S.  |  Online Move In 
Clasificación:
5.0

Service is very good.

Lowell R.  |  Overall Experience 
Clasificación:
3.0

The unit I had (745) was a very difficult unit to access by moving van or trailer and near end of contract the front of my unit was significantly blocked by additional units placed on the ground which made it unusable for me to back into so I was not able to continue using it for what I needed it for. At the time of initial rental unit there were no other units available. This unit was also quite expensive I thought comparably in the market. The staff was extremely nice and always helpful, the hours of access are great, but this is just an inconveniently placed unit for access with busy and restricted access (single lane right driveway) and limited turn around area for a vehicle with any kind of trailer or moving truck. I believe it would be helpful to make additional notes at time of rental that this unit cannot be backed into and that you will need to carry or haul items quite a distance that are moved into or out of this unit.

wendy A.  |  Overall Experience 
Clasificación:
1.0

First off. Doing ANYTHING at this location has been a chore and takes three times longer than it should. Every time I'm in there the employees look like they hate their job- tepid at best- and all complain that the computers take forever and are having loading issues. That was no different today. Otherwise. They lost my reservation, then didn't have the size of truck I needed, and originally reserved, so I had to make multiple trips instead of one to achieve what I needed. Still charged me full price, of course, without a single apology for the issues that I can remember. The truck was to be returned in full, although upon checking the fuel before I left it was 7/8's. Had to contact and remedy contract with people at the store and (I believe Dan) was great about it. Minor inconvenience, as an isolated incident and Dan did fine. Also. The location charged me a late fee, despite me being on autopay with the same card and same expiration date I set up my account with. Employee said the expiration date was wrong in the system, but again, it is the same exp. date I have had for years. As I got that resolved, they waived the fee, of course - it wasn't an error on our end- they asked if I wanted to pay up the account. I said no, as I am clearing out the location today. Person said that is fine and goodbye. I thanked him, and then I turned to leave and was stopped by another person saying that actually I have to pay because I have been in the unit 4 days after the payment date. I told the person that if they really feel that it's fair to charge me after loosing my rental, not having the truck I need because of that, charging me erroneously and me having to figure it out with them, to do what they think is right. Got home after spending the day moving with the small truck, and they charged me for the entire month for half a week's stay into the period. Beyond that. I called the week prior and specifically let them know when I'd be cleaning out and was not advised of any period of time that I would have to be out by to not be reimbursed for a prorated amount for the month. I was further frustrated at the fact that, despite the maybe 10 Keys on the wall for reservations coming in, there were probably 20 trucks on the lot that were the size I needed anyway. I'm sure there's a reason that I was told that a 15' truck that I had reserved prior wasn't available, maintenance, or whatever, but this certainly just struck an additional chord. Not happy with this location.

gage w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Poncho C.  |  First Impressions 
Clasificación:
2.0

Very difficult with trailers as have to back out due to blocked gate. Not easy and staff did not help with issue just offered more expensive units.

William R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa H.  |  Overall Experience 
Clasificación:
1.0

I have been there over a year and for a good paying customer what I get in return is every few months my bill goes up for rent… Not appreciate to the customer at all

john m.  |  Overall Experience 
Clasificación:
2.0

I'd recommend putting more effort into customer service. I found your customers service was extremely difficult to access. I was managing this remotely and attempted to get in touch with a human being via both the on line chat and the phone (did this simultaneously). Spent 51 minutes on hold. Before the 51 minute long hold, I got to someone who said she needed to transfer me and that it would only take a minute. I'd say she set my expectations incorrectly. Thanks for the opportunity to communicate this to you.

JVC N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGlLAS V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian R.  |  Overall Experience 
Clasificación:
3.0

The information disconnect between the national and local customer service staff is pretty significant. As a result, I wasted HOURS when I should have been packing the truck trying to verify where and when my contract showed I would be I at my destination and what storage I would be using. When I moved out, I cancelled the truck I had ordered but wanted to keep the rental for moving blankets which the very pleasant lady from national told me I could do. When I arrived with trailers and trucks to load nice furniture and antiques, local told me I could not rent blankets unless I rented equipment. They said it was policy bcs so many people did not return blankets. So charge them the purchase price for the unreturned blankets when you figure their final bill. I DID return all my rented blankets with the truck but I was penalized for what others did!

KATHLEEN O.  |  Overall Experience 
Clasificación:
3.0

It was very expensive, way way to high of a price⁷ for such a small unit.

Deann D.  |  Overall Experience 
Clasificación:
5.0

The Staff is very helpful. Call ahead for scheduling and look online. Convenient location.

AMY R.  |  First Impressions 
Clasificación:
2.0

Part of the contract started that I would recieve a free lock. I recieved a text message stating that the lock would be in my unit upon move-in. It was not. I tried calling the office about this. After approximately 10 minutes of letting the phone ring someone who identified themselves as Jodie answered. When told the problem she at first replied that locks were not provided. That'll when informed that I read promised a lock in my unit she said that was incorrect and I needed to come inside for one. As I was exciting the storage area to cums into the building to pick up a lock Jodie left the building and drove away leaving me no opportunity to lock my unit. I had to drive to Wal-Mart and purchase a lock. I spoke to corporate about the behavior and was promised I would recieve a call back. It's been a week and no phone call. Also, I rented a 5x10 unit and it is not 5x10 no matter how you measure it. Given the broken promise of a lock, the exceedingly poor customer service by both corporate and the local location, and the incorrect unit size I just cannot recommend U-Haul storage to anyone.

John C.  |  Online Move In 
Clasificación:
5.0

I have used 3 uhaul facilities and street level ones are the best and easiest to use.

Vince R.  |  Overall Experience 
Clasificación:
5.0

These folks were super friendly and professional, and got me in and out very quickly.

Eric H.  |  First Impressions 
Clasificación:
5.0

The staff went above and beyond to help me during my crazy moving weekend!

Brittany M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

andy a.  |  Overall Experience 
Clasificación:
5.0

My only problem was when we rented a truck to move out. When returning the truck we made the mistake of dropping the key in the night box before checking out on our phone, we called uhaul and the (nice) lady on the phone helped us as much as she could but yet we were charged $20.00 the next morning for not completing the process online.....and then I was told it is a way to get the customer "to help them" (uhaul).

lee J.  |  Overall Experience 
Clasificación:
3.0

The instructions made it seem like I was supposed to move in and then get my gate key. Only one gate is accessible and to leave the key pad is rather far away. I couldn't find the keypad before office was open and struggled to get out, even with customer service on chat mobile. I couldn't reach anyone by phone. The site also makes it seem 24 hrs accessible but confuses by saying specific aloud hours.

Thomas S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

CODY P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P.  |  First Impressions 
Clasificación:
5.0

Nice guys and girls. Bob Neal Very professional as compared to John at Twin falls store. I appreciate personal care. This my 2nd free storage w 1 ways. As i have down 13. 1 ways in 10 yrs. Appreciate the free mth for each.

Tamara R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Naoki N.  |  First Impressions 
Clasificación:
4.0

The price was pretty good. It isn't as nice as a lot of the chain storage places, but it's less expensive. It's also much older than most of the new, fancy storage places. My main recommendation would be to have a light in the unit.

Robert W.  |  Online Move In 
Clasificación:
1.0

I already sent my message or review to a email address that you guys provided for me and I haven’t got a response yet so you really don’t want me to leave a review on here.

COURTNEY K.  |  Overall Experience 
Clasificación:
2.0

Had lots of issues with the U-Haul Storage fob didn't work first off had to get it replaced couldn't get into my storage because fob didn't work wasn't offered a code for the keypad got locked inside the storage units because fob didn't work gate wouldn't open no after hours number to call to get out had to wait for another customer to let me out because they shut my fob off and my passcode 10 days before my last day at the unit

Sierra D.  |  Overall Experience 
Clasificación:
5.0

The free month storage was a much needed benefit for a person moving from out of state. Very much appreciated. The staff was very helpful when l had questions or help resolving a situation. Thank you all so much!!!!! Happy Holidays.

Carol N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Devi H.  |  Overall Experience 
Clasificación:
5.0

Great experience...The staff was very helpful and friendly. I would recommend this facility to anyone looking to store their personal belongings. Thank you very much. Jerry 

JERRY K.  |  Overall Experience 
Clasificación:
4.0

Other than a leak from the roof, everything went smoothly. You and your staff are very professional and helpful.

Carl B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ADA COUNTY S.  |  First Impressions 
Clasificación:
4.0

If possible, you should offer a temporary ramp to make it easier to get heavy Or large objects into the unit. Mr Burnett was very kind and professional.

Carl B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

barry d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie S.  |  Overall Experience 
Clasificación:
5.0

Will store stuff here again when I need to again

Shelby S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kaitlyn C.  |  Overall Experience 
Clasificación:
5.0

Sean and his staff were customer service driven, polite and knowledgeable. Our locker was clean and that was super important to us to house our goods temporarily at the facility. We also returned a unit and the transition was drive up, drive through and very smooth. Thanks, Sean! Bonnie & Dave

Bonnie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M.  |  Overall Experience 
Clasificación:
5.0

The gentleman that checked me in was very nice and took care of us while we were there. It was a great experience and very professional.

Michael T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barton H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittany W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia M.  |  Overall Experience 
Clasificación:
2.0

While speaking to more then 3 people I kept getting different information on my Uboxs. First 2 did not know how to look up when my payment was coming out. The third person told me that I didn't have to pay for it till I went and picked it up. 2 days later I was charged a week earlier then the u-boxes were supposed to arrive which ended in overdrafting my account. When I called to see if they could revirse I was transferred 3 times. Where no one could help. By the end they transferred me to the first person I talked to. All and all being told we can't help you.

Tara O.  |  Overall Experience 
Clasificación:
5.0

The process was fast, first month is free! Great customer service and experience!

Julie E.  |  First Impressions 
Clasificación:
1.0

The unit was an old pull trailer which was fine for the things I have to store. However, it leaked on more than one spot. The clicker that I was given didn't work so I got stuck inside the gate. I feel that it is the employees job to ensure that the clicker is working before sending to customer out to figure it out on their own.

Heather R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Silas T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S.  |  Overall Experience 
Clasificación:
5.0

Thank you for the help

Jesse W.  |  Overall Experience 
Clasificación:
5.0

Everything is great there. Easy to get in and out. The folks who I worked with, at the counter, have been very pleasant as well.

flash h.  |  Overall Experience 
Clasificación:
2.0

Inconsistent service

Nathan S.  |  Overall Experience 
Clasificación:
4.0

Gracias

Michael A.  |  Overall Experience 
Clasificación:
4.0

All was well

Anna G.  |  First Impressions 
Clasificación:
4.0

Good service and equipment, but waiting to get served was long. Need more employees and computers

todd m.  |  First Impressions 
Clasificación:
5.0

I had my storage unit for over 4 years and didn't have an issue once. The few times I called, everyone was very friendly and helped.

COLLIN S.  |  Overall Experience 
Clasificación:
2.0

Very difficult to park RV. Always a cluster when trying to get through gate w/ others picking up trailers. Tight corners & damaged asphalt. Given 1 week to move our camper as they no longer offer.

CHRIS R.  |  Overall Experience 
Clasificación:
5.0

I will definitely come back when I need to put anything in storage again!

Janae S.  |  Overall Experience 
Clasificación:
5.0

Great people and helpful

john m.  |  Overall Experience 
Clasificación:
4.0

It was a real hassle to end the storage contract. Wait time on the phone system across all of U-Haul is horrible. U-Haul employees always look exhausted. So, thanks for a great product. Get more help

Robert H.  |  Overall Experience 
Clasificación:
5.0

The employees at the Chinden store were very accommodating all the while being professional helping me with my storage unit. I would highly recommend the Chinden store!

Susan H.  |  Overall Experience 
Clasificación:
5.0

It was easy and equipment was available. They they were extremely genuine and helpful...it's a very busy place, because they are so good. Thanks for all the help.

Trish P.  |  Overall Experience 
Clasificación:
5.0

Got want I wanted..friendly..helpful..thanks ..

Curtis P.  |  First Impressions 
Clasificación:
2.0

Communication with Uhaul is unacceptable. I cancelled a couple Uboxes because I was never told that it would be shipped to my destination a week after it's p/u from the starting point.

Kyle M.  |  First Impressions 
Clasificación:
5.0

Thank You.

Troy S.  |  Overall Experience 
Clasificación:
5.0

Never went to the facility

Michael M.  |  Overall Experience 
Clasificación:
5.0

Jennifer really took care of us. Highly recommend!

Michael Y.  |  Overall Experience 
Clasificación:
1.0

Communication between each area is horrible! Communication to the customer is confusing Or nonexistent! The whole experience with U-Haul was a complete nightmare!!!!

Kris S.  |  Overall Experience 
Clasificación:
5.0

The manager was top notch at customer service. I walked in and there were at least 15 people in line. He was patient and friendly. I would have been very stressed but he handled it amazingly!

Susan H.  |  First Impressions 
Clasificación:
5.0

I spoke with several different people while renting the unit and buying supplies for my move, on several different occasions. Each person was friendly, helpful and knowledgeable. Recommend!!

sheri k.  |  Overall Experience 
Clasificación:
5.0

Everyone was so helpful and made the experience a breeze. We will definitely be coming back in the future if the service continues to be so genuine and kind.

Sierra M.  |  First Impressions 
Clasificación:
5.0

Terrific Service

Mike F.  |  First Impressions 
Clasificación:
3.0

Delivery service was excellent

Duane S.  |  Overall Experience 
Clasificación:
5.0

Overall, a great experience. I rented in august as I was relocating to Idaho and needed to store some items until my place became available. When it was time to check out they were very nice.

Lewis & Marijane B.  |  Overall Experience 
Clasificación: