Customer Reviews for U-Haul Moving & Storage of Gaithersburg

8,659 comentarios

8501 Snouffer School Rd   Gaithersburg, MD 20879

(301) 977-4130

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 977-4130

8501 Snouffer School Rd
Gaithersburg, MD 20879

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

_

LARRY W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael L.  |  First Impressions 
Clasificación:
4.0

It was amazing

ENID P.  |  Overall Experience 
Clasificación:
5.0

Truly Professionals!!!

Herbert E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raqia B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ashwin r.  |  Overall Experience 
Clasificación:
5.0

We have been customer since 2013 And are pleased with the service we have received.

SANDRA R.  |  First Impressions 
Clasificación:
3.0

You need more people assistring customers.There was a very long line by the time I was finished even though the person helping me was also multi taksing with others at the same time. I was not able to get into the locker I rented since I did not have anything to cut the temporary plastic lock on it. I was not told about this and no one was there. So I need to go back today with a scissor and do this. Please fix your survey and add a third answer. I cannot say whether or not the locker was clean since I have not been able to see it as explained above. Forcing me to answer these questions with a yea or no is making me provide a negative answer when it might not be correct so I can finish this survey.

robert c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Irene C.  |  First Impressions 
Clasificación:
5.0

Good experience, I recomend this Uhaul facility

Barbara M.  |  Overall Experience 
Clasificación:
5.0

Jonathon Flores (the manager of this location) was very professional and hospitable. He was always helpful and made the process so much easier. He deserves a raise and recognition. I will recommend this location to family and friends.

Tiffany P.  |  Overall Experience 
Clasificación:
4.0

High prices for the space provided.

STACEY A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

KOI B.  |  First Impressions 
Clasificación:
4.0

Facility was clean and easy to access! Staff was knowledgeable and friendly. Only wish there was a couple more to help move the line along because it usually would get busy in the office area.

BENJAMIN D.  |  Overall Experience 
Clasificación:
5.0

N/C

Rennee H.  |  First Impressions 
Clasificación:
4.0

Had to hook up trailer myself on pickup and drop off, trailer had no parking brakes and could not be secured safely. Never had to hook or unhook trailer myself before.

Robert B.  |  First Impressions 
Clasificación:
5.0

Thank you for managing and running a customer service oriented business.

Jackie R.  |  First Impressions 
Clasificación:
4.0

Wish the storage access was open later.

Michele A.  |  First Impressions 
Clasificación:
5.0

There is ample parking for your personal vehicle. They were out of furniture dollies for rental, but they did have them for sale.

Pamela G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY D.  |  First Impressions 
Clasificación:
1.0

I was given a storage room that was already occupied! So when my movers went to move my items in the storage unit, they couldn't. The office was closed and their manager's 24 hour emergency number kept going to voicemail. Horrible experience ever! Now I have a uhaul truck full of my items sitting outside of my apartment building. Be sure to check your unit BEFORE you decide to move in after hours!

Regena W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer N.  |  Online Move In 
Clasificación:
3.0

My only concern is that I went to the facility after reserving a non-air conditioned unit. When she asked me what did I want I said a non-air conditioned unit. The lady behind the counter then proceeded to give me what I now realize is an air conditioning unit. The items that I'm storing do not require air conditioning. She has therefore double the price of what I have to pay monthly which increases the chance that I might not be able to pay. I was trying to get a unit that I'm sure that I could afford every month. Why she decided to give me whatever unit she wanted confuses me. The reason I went to that facility is because I went to my U-Haul account first and checked locations where I can find a non-air conditioning unit on the first floor. I don't want to ride elevators so I wanted the first floor and I don't need air conditioning. The ad also said something about a month free which she first confirmed then later told me oh my manager says that only applies if you had a one-way U-Haul rental.

Vincent B.  |  First Impressions 
Clasificación:
5.0

Using this location for years and no problem st all

MAX M.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

anthony a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joan C.  |  First Impressions 
Clasificación:
5.0

I selected no for access because if I have a entry card and a key for my lock, I should be able to load or get something from my space anytime I need. Also, must do something about alarm that sounds every time I use my space.

Robert K.  |  First Impressions 
Clasificación:
5.0

Well run store.

Richard G.  |  First Impressions 
Clasificación:
5.0

Eric knows his job. He took extra time to explain the rates, unit sizes, and walked me through the procedure. Very experienced and friendly. He made everything easier for me.

Cecilia A.  |  First Impressions 
Clasificación:
1.0

I requested a refund of a late fee in July. The location manager apparently issued a VIP certificate that I never learned about. I followed up with him 3 or 4 times without a response. He still hasn't responded to me. I had to email service@uhaul.com to get it credited to my account. Lastly, I was told by an employee staffing the office front desk that we had to access our storage units during office hours even though the posted access hours are outside office hours! Had they posted that information somewhere, that would have saved me a late night trip to the facility when I couldn't access my unit!

Joaquin C.  |  First Impressions 
Clasificación:
4.0

Met our needs

Mark G.  |  First Impressions 
Clasificación:
5.0

Jordan assisted me and provided excellent customer service. He was knowledgeable, informative, good attitude, & pleasant. Overall, I like this facility and the various options; I hope alarms wrk soon.

nanci D.  |  First Impressions 
Clasificación:
4.0

24 hour access not available (card activation didn't work) which defeated purpose of renting unit while boyfriend also had truck

Jennifer C.  |  First Impressions 
Clasificación:
5.0

Juan did a great job of setting me up and introducing me to my storage unit, as well as getting me into my rental van and on my way!

Martin S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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