Requested a van and got a truck instead. The weather was bad and didn’t want to go back to the desk to dispute. When I returned the truck I asked why I received the truck and I was told they will give either. I want what I requested!
June MeadeCustomer Reviews for U-Haul Moving & Storage of Gaithersburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged extra, and not given a explanation or refund
Dominic FeltonGreat service as always. Specially the manager, she is always on top of everything. The explanation of everything very well. She makes that moments that matter for a client.
Roger BenitezI'm not sure how you can improve perfection. Excellent customer service 👏 at this location
paul gascoigneGood service
HORTENSE HEMAA truck with out issues the fuel gage was all messed up it said 0 miles even thou I filled up a quarter tank I got charged for gas that I paid for
Wigg Ludvitch PimentelHello, I recently rented a trailer for moving, and I received the best service from them, I recommend it to all my friends and family and anyone who needs to rent it to do it in the u-haul
Jose MejiaI thought it would be convenient being an outside storage but unfortunately that whole area is where vans are stored and near equipment returns so once I moved items in and it was always a task and time consuming to get trucks or vans out of the way in order to access my unit. There were times I had to park on the side and walk up because of overnight returns and even times where I just left because it would take about 30 min for them to clear my storage. Most of the staff were very helpful and pleasant especially Ms. Lee but i just think it’s a waste of time and bad business to have that area blocked 90% of the time but offer it to people.
JOSHUA WALLACE | Overall ExperienceHave the vehicle brought to the customer instead of the customer having to go and find the vehicle
Lennie BlackAbsolutely nothing I reserved a motorcycle trailer with the wheel chuck and the one they gave me didn’t but I let them know and they gladly let me switch with no problem
SEAN DAILYThis place is conveniently located but picking up a truck is usually 45 minute to a hour long experience just to get the keys. I’ve only ever seen one person at a time working the counter and they move at a glacial pace. This particular time I called in regarding questions on my reservation and got put on hold for 30 minutes, eventually had to hang up and call back again to finally be able to speak to someone and was told to call my drop off location instead.
Patrick PruittJust keep training your Employees in new emplease. What great customer care and professionalism
John ColmesPeople and services was ok. However, I booked a vehicle for a day and was given 4 hours. I had to have them changed it to the 24 U-Haul stated in the agreement. A day is 24 hours. Not from 2pm to 6pm. Please change that policy or I will change my mind about using your company again.
Wayne RichardsHad problems with reservations system and the van I rented. First, I was assigned a van that was blocked in by another van. After spending a few minutes getting a second van assigned and driving away, the “add oil” warning light came on. Fortunately, I was only a few miles away and returned the van so oil could be added by u-haul staff. Despite adding three quarts, the oil light remained on and I was assigned a third van, which required me to unload the second van and transfer the cargo to the third van. U-haul staff were helpful and helped me with unloading and loading but I can’t understand how a van with no oil was rented to the public. I’ve had good experience with this location but am not sure whether I’ll haul again.
Michael Daughertyvery good service
ALEX CARRILLO GRIJALVAJonathan was flexible and very helpful! Thank you.
Marie Ramos | Overall ExperienceNada todo esta biendo muy buen servicio
Miguel CorralesI am very satisfied about your service and I suggest to anyone who need truck to move equipment one place to another U-haul truck service. Thank you for your service.
Alema ArarsoBest service all the time!
Arlene Vlasicvehicle should have good maintenance like indooor space wipe clean, fix broken cup holder tires inflated to recommended tire pressure and lastly filled to minimum fuel level.
Ferdinand VirtudesVery professional and expertise.
Frank PokuParking at location was an issue. Very packed at front of the store and made it hard to get inside and too the back. Blankets in truck were very dirty.
MECOLE COOPERThis is a well run outlet. Everybody was attentive and courteous. There was an air of calm that was reassuring.
ed johnsonMiss Lee P. fraudulently charged an Additional $59 to my card. I contacted Jonathan Flores the general manager to get some redress. He ignored my email and phone calls. I'm going through my bank to try and get my money back.
Emmanuel CharlesLee did a great job helping me. Thank you, Roy
ROY DAVISVery smooth and quick process Highly recommend
Melina FanariMale who helped was get the truck was great!
Patrick CilentoNeeds to be more specific on renting information
SARNELL BRUCEThe trucks was clean. I never b4 had any problems with snouffer school location or equipment. However, this truck scared me. New tires need to be purchased
Melissa DentNot much from my current experience.
Bernard WoadzroJonathan gave me excellent service. Thank you, Roy
ROY DAVISFast prompt great communication tidy installation. Very pleased.
Greg RutlandGeneral exterior litter pickup especially at the loading dock. It’s not horrible but it is noticeable. We still give an excellent rating compared to other rental properties.
LAWRENCE GHelpful and accommidating staff. Clean facility. Great phone support and streamlined paper process.
Daniel SawyerCustomer service was very helpful, I actually needed a storage unit but the location didn't have one available to meet my needs, so they contacted a uhaul place down the road and got me set up
John CarrThe people who work at the U-Haul Center at 8501 Snouffer School Rd are wonderful. They are helpful, friendly, efficient, and extremely careful. All of them helped us so much. They are the most important part of the business.
Michael RavnitzkyAs a business owner, time is money! Made a reservation for 10 AM for a pick up truck and was told not a problem. I called in advance explaining I was running late and would be arriving at 10:30 AM. Only to arrive to discover there is not a pick up truck on the premise. At this point my hands are tied and did not have time to go to another location to try and secure another pick up truck. I took a van and place of the pick up truck. It was a risk I had to take because I needed to get inside the garage and the height of the truck concerned me. when arriving on the premise to do the work that was necessary we discovered the van height was too tall. This made our workload more difficult because my staff had to walk a great distance back-and-forth instead of taking the pick up truck directly to the source. The staff at Gaithersburg were pleasant; however, I requested on February 8 when returning the truck my displeasure and how this costed me money due to the labor involved. I requested someone from U-Haul call me and presented my business card. Nobody ever called me. Not very good business relationships.What is the purpose of making a reservation if the item/truck is not there. Why would someone not call me and tell me in advance that they have a challenge procuring a pick up truck? I made several phone calls to U-Haul out of courtesy but yet they couldn't call me or tell me they're having troubles securing a pick up truck when I called them? This would have allowed me to make other arrangements with some other other rental agency. Makes no sense!
JEFFREY HALEIt was really a good experience Machaala
pape ndiayeStaff was always courteous,helpful and easy to work with. Very clean facility. Always . No complaints at all .
grover williams | Overall ExperienceMake sure vehicles are serviced before renting. I had 3 warning/service lights come on while renting the truck - low oil, low tire pressure and a stability warning. Very stressful when you have a vehicle full of furniture.
Marietta PearsonBe hind all the trucks It needs to be more secure . We were there in the dark , when we first checked in and folks were wandering the lot , trying to enter facility
Heather Dyson | Overall ExperienceThe location is great, the staff goes straight to the point while processing the rental, but the trucks are the ones aging and not always in the best way. The one I got sounded like it was a 3 cylinders speeding at 200MPH, when I was actually driving at 50MPH, definitely something was not right with it. Even going up some hills on I-70 I had to move to the right (3rd lane) to let the 18 wheelers pass me.
Elvis MojicaStaff is very competent and takes care of the customers
Gregory LuchtI was charged to fill the truck with gas. I filled the tank more with more gas than when I picked it up. I have the receipt. U-Haul said unless I have a picture they are charging me for gas. I put 23 miles on the truck total. I will never use U-Haul again. I have reported the location to my local consumer affairs division.
Todd LevineOverall, the experience was great. The equipment was ready on time, it was clean, ready to go when promised, and the staff were friendly and helpful. This is the second time I have used this U-Haul location, and I will certainly use it again.
Michael DaughertyVery convenient and easy drop off.
Scott WolstenholmeI was charged more than I should I have been charged. I would look into this.
gerold milledgeVery efficient operation and personable too
John LaneEasy, fast, great service and work!
matthew packardAlways satisfied with the service. Thank you
Shawn BeverlyThis was my 1st time use at your location. I had a lot of trouble dropping off the trailer w/out assistance to put blocks under the wheels. This was exhausting (25 min) to hold the trailer back & keep pushing it back w/ the slight grade as I eventually can up w/ a plan that ultimately worked. Bottom line, assistance was needed.
EDGAR AguirrePerdieron mis pesas
Rodrigo Ortiz | First ImpressionsStop gouging customers for gas and service fees. We get you make more money that way, but it’s also super blatant and puts us off. Other rental companies don’t have this many hidden fees
Eric BirkinThe representives were great
MICHAEL HOUSTONKirvin was the person who set me up and was super helpful, respectful and patient while I was going through a tough emergency and he worked well with me to make sure I reserved my storage unit and the process was smooth and easy. Also the GM Jonathan was super helpful and responsive when I had to call him after hours for a quick fix. I appreciate the team at the location. They deserve a raise.💯
Davon Thomas | First ImpressionsExcellent Customer Service and Friendly staff
Angel Carrion | First ImpressionsVery attentive and helpful staff/crew! Thank you for taking such good care of my things! All the best!
IVEY PATE | Overall ExperienceStaff not friendly and disorganized.
Marie Isaac | First ImpressionsThe associate helping me was very professional and very helpful.
CRINA TANASIE | First ImpressionsGreat support from Jonathan and his staff. Quick and efficient service! Thank you for an awesome first Uhaul experience for both moving and storage.
Kathryn Arena | Overall ExperienceThe door of the storage unit was never in good shape. It was very hard to get the door opened and closed.
robert cooke | Overall ExperienceThe restrooms are always dirty P all over the floor and there was never soap or toilet paper. As well as roaches coming in and out of the electrical socket of the bathrooms. There were tons of mice. Majority of my clothes bins were filled with mice poop and boxes of items were tore up from mice as well. Overall very dissatisfied with everything especially with the one lady at the front she was very unhelpful lack of communication and overall was just very rude. I would not recommend this storage to anyone. I have used storage for many years and this one by far is the worst one I have used
Kristal Rios-Esquivel | Overall ExperienceYour accounting system is poor. You attempted to charge me 3X’s for a unit I had vacated and after repeated attempts of mine to correct YOUR mistake you THEN attempted to not only charge me for a rental I vacated but ADD a late charge. That could be construed as harassment and is illegal. It took me calling National HQ after a 1AM (1252 SUNDAY) email from you to correct the situation. I am still unsure of the status but have blocked you from my VISA acct. I will not be seeking anything but neither will I be recommending your particular facility to anyone. Resolution of issue HAS NOTHING TO DO WITH my experience with your business.
Jeff Kuhnreich | Overall ExperienceClean facility and helpful staff!
DAVID OAKS | Overall Experience.
Vandell Augustine | Online Move InTotally Unsatisfying Experience I Would Recommend Public Storage And Or Extra Storage Before Uhaul My Total Experience Down To Management And District Manager Terrible
KHILA DEMAR | Overall ExperienceVery helpful and courteous staff!
DAVID OAKS | First ImpressionsExcellent service!
Yeny Patino | First ImpressionsVery good service
Emma Boyce | Overall ExperienceThe staff is very professional and courteous
ted johnson | Overall ExperienceVery good
tricia oglive | Overall ExperienceI feel like a rep should have escorted me to the unit for the first time. Had to load up then go back and purchase a lock , which I wanted to do in the beginning. However the rep said no. It could have saved me time
Katrina Turner | Online Move InThank you!!
Jennifer Settles | Overall ExperienceThe staff is very professional
ted johnson | First ImpressionsMy only complaint is that the 24 hour system does not work at this location. Unless you are inside before they close at 7PM or 8PM, you do not have access to your unit.
Christopher Chondrogiannis | First ImpressionsClean, efficient storage. I would recommend to friends
JOSE ORTUZAR | Overall ExperienceI been doing business with uhaul for many years but my experience at this location 8501 Snoffer School Rd was not pleasant especially dealing with Pham the Associate that dealt with me. She turned me off. Though I will continue to do business with uhaul.
DESLYN GUMBS | Overall ExperienceCustomer service could be a lot better. I heard a lot of No’s and had to do things myself. SMH.
Jarata Jaffa | Overall ExperienceVery nice facility, the equipment at the loading dock was very helpful to move what I needed.
ALEX ROBBINS | First ImpressionsI wish that I could have accessed my unit outside of the office hours. It was difficult to retrieve my items during the work week.
Angel Cabrera | Overall ExperienceOur contents were kept safe, clean, and secure for many years. We highly recommend this U-Haul location.
Michael Greenberg | Overall ExperienceThe best keep up to good work
Donald Mason | First ImpressionsWas great except that the hours started on the building (specifically the early morning time) are not the actual hours.
Jordan Greco | Overall ExperienceAccommodations were made and changed quickly and much to our satisfaction
Edward Martel | First ImpressionsThe Manager Has Poor Customer Service As Well As His Employee’s My Question And Concerns Went Unanswered This Is Going To Be My Last Time Dealing With Uhaul. I Would Like To Speak To Someone That Over See’s The Property because My Move In Experience Was Horrible
KHILA DEMAR | First ImpressionsI had a first month free storage available and was ready to activate it but the young guy there decided to just randomly charge my card i keep on file without authorization or signature $235 !!!! When i explained I had the 1st month free he froze up and the young lady there did a refund/reimbursement but that can take up to 3 days ! I was so frustrated with the lack of consideration those funds werent meant to be taken out which puts me in an overdraft situation and tight space for this week. I love Uhaul but this mistake was huge
JOSHUA WALLACE | First ImpressionsI was assigned the upper level. The elevator was not working at all u-Associates asked me to use the stairs instead of the elevator to move my belongings to the second floor which was impossible and tedious. This u-Haul location is by far the worst in the US I wouldn't recommend anyone to do business with them. The workers are very disrespectful and very racists .
JOHN POKU | Overall ExperienceIt’s the best one!
myo chit | First ImpressionsThe young lady handling my account was really pleasant and competent. I felt absolutely no pressure during the process. I hope everyone else is like her.
Julius Militante | First Impressionsvehicles were parked in front of my unit many times.
Joan Cooper | Overall ExperienceThe only minor problem was finding out I only had access to my unit during store hours and not from 5am - 10pm. However, it is not the biggest inconvenience and the staff was great at explaining everything when I moved in.
Mark Chudnovski | First ImpressionsIt was not communicated with me at the time that I began my rental that there were issues with the alarm system and that I would not be able to access my unit after hours. The manager was helpful getting in, but we only got ahold of him after about 20 minutes of calling. If this information would’ve been provided at check in, I would’ve been aware that I could not access the unit after 7 and would not have driven 2 hours to access my items. After this issue, I immediately removed everything and checked out to not deal with the hassle.
SYDNEY MENTRUP | Overall ExperienceExelent
Alex Perez | First ImpressionsThe staff did help to get the storage. Access card didn’t work and the unit was the dirtiest one I have ever seen. Also there was mice droppings everywhere in the unit. I borrowed broom and swept the unit myself before I could move in. Notified the staff and they didn’t care, there was no response or apologies.
Manpreet Raghu | First ImpressionsStaff was rude. The kid who works there has no idea what hes doing and no one seems to care. Some of the things that were you placed your walk on or damaged badly. On top of that the kid who worked there does not know how to use the computer whatsoever because we asked him for the closest store unit near the door and he gave us One Furthest away from the door saying that that was the only one available in that building but when we got there there was a literally 3 right next to the door.
Jame Pothier | First ImpressionsAll good…front desk staff made it easy
Robert Kanner | Overall ExperienceExtend hours for access
Kerry Evans | First ImpressionsI have been a long time renter at this facility. (10years). It's always been clean and well maintained. Customer service has been helpful whenever I had an issue. Please do not publish these comments anywhere.
KATHLEEN WALL | Overall ExperienceIt was amazing
ENID PERAZA | Overall ExperienceTruly Professionals!!!
Herbert Evans | Overall ExperienceWe have been customer since 2013 And are pleased with the service we have received.
SANDRA REED | First ImpressionsYou need more people assistring customers.There was a very long line by the time I was finished even though the person helping me was also multi taksing with others at the same time. I was not able to get into the locker I rented since I did not have anything to cut the temporary plastic lock on it. I was not told about this and no one was there. So I need to go back today with a scissor and do this. Please fix your survey and add a third answer. I cannot say whether or not the locker was clean since I have not been able to see it as explained above. Forcing me to answer these questions with a yea or no is making me provide a negative answer when it might not be correct so I can finish this survey.
robert cooke | First ImpressionsGood experience, I recomend this Uhaul facility
Barbara Morjan | Overall ExperienceJonathon Flores (the manager of this location) was very professional and hospitable. He was always helpful and made the process so much easier. He deserves a raise and recognition. I will recommend this location to family and friends.
Tiffany Patino | Overall ExperienceHigh prices for the space provided.
STACEY ASTORGA | First ImpressionsFacility was clean and easy to access! Staff was knowledgeable and friendly. Only wish there was a couple more to help move the line along because it usually would get busy in the office area.
BENJAMIN DAHLGREN | Overall ExperienceN/A
Rennee Hubb | First ImpressionsToo much activity from my former 1280 storage.
Abdulai bah | Overall ExperienceFacilities were well maintained and clean. Access and security a plus. No bad encounters. I would recommend.
MICHAEL MCDONALD | Overall ExperienceHad to hook up trailer myself on pickup and drop off, trailer had no parking brakes and could not be secured safely. Never had to hook or unhook trailer myself before.
Robert Brooks | First ImpressionsThank you for managing and running a customer service oriented business.
Jackie Ragan | First ImpressionsWish the storage access was open later.
Michele Awkard | First ImpressionsThere is ample parking for your personal vehicle. They were out of furniture dollies for rental, but they did have them for sale.
Pamela Gooden | First ImpressionsWhen closing my account the associate didn’t know how to close the unintended account. He should’ve been trained
Xiomara Ferrufino | Overall ExperienceAlways clean and always secure. I rented from here for many years and aside from the yearly nominal rent increase (went up about $5 per month each year), I thoroughly enjoyed this location. It was VERY clean, always, with easy access, parking, and available carts for toting belongings from the unit to the loading dock. We moved, and that's the only reason I closed out my rental here.
GERALD HUSTER | Overall ExperienceThe staff was very flexible and helpful. We needed to upgrade to a larger space and they handled everything smoothly. Good technology interface also helped.
JOSEPH TRAVAGLINI | Overall ExperienceI was given a storage room that was already occupied! So when my movers went to move my items in the storage unit, they couldn’t. The office was closed and their manager’s 24 hour emergency number kept going to voicemail. Horrible experience ever! Now I have a uhaul truck full of my items sitting outside of my apartment building. Be sure to check your unit BEFORE you decide to move in after hours!
Regena Wynn | First ImpressionsMy only concern is that I went to the facility after reserving a non-air conditioned unit. When she asked me what did I want I said a non-air conditioned unit. The lady behind the counter then proceeded to give me what I now realize is an air conditioning unit. The items that I'm storing do not require air conditioning. She has therefore double the price of what I have to pay monthly which increases the chance that I might not be able to pay. I was trying to get a unit that I'm sure that I could afford every month. Why she decided to give me whatever unit she wanted confuses me. The reason I went to that facility is because I went to my U-Haul account first and checked locations where I can find a non-air conditioning unit on the first floor. I don't want to ride elevators so I wanted the first floor and I don't need air conditioning. The ad also said something about a month free which she first confirmed then later told me oh my manager says that only applies if you had a one-way U-Haul rental.
Vincent Barrett | First ImpressionsUsing this location for years and no problem st all
MAX MIRIN | First ImpressionsThe staff was friendly and ready to answer my questions. This is a great place to rent a storage unit.
Gertha Martinez | Overall ExperienceAlarm kept on going off non stop
Jackson McDermott | Overall ExperienceI takes forever for anyone to answer the phone. Some staff member ( female person) was very rude... not polite . The others were very professional and pleasant.
JEAN LEVIN | Overall ExperienceCorporate customer service was incredibly helpful throughout my experience.
Acacia Overstreet | First ImpressionsI think we should have access at any time without being charged extra. And the key pad needs to be repaired so the alarm won't go off.
sheila ingram | Overall ExperienceMade my storage easy,. just got a notice for a late charge on the storage unit 2170. I was told not to pay anything if I vacated the unit before the 5th of the month. Jonathan told me not to pay anything if I was moving out. I will disregard the late notice. Please correct your error.
Renee Muir | Overall ExperienceThe system was down on Sunday when I went to return the van. Had to leave the van overnight and came by the next morning at 9AM and had to wait for an hour because there was only one person helping the couple in front of me who was having some problems with the storage unit who eventually left to go to another storage facility. So I could finally unload the van into the storage unit and I missed a job that I had to be at on Monday morning because of this. I would like to get the 2nd month free because of the inconvenience.
Isaac Leo | First ImpressionsI selected no for access because if I have a entry card and a key for my lock, I should be able to load or get something from my space anytime I need. Also, must do something about alarm that sounds every time I use my space.
Robert Kanner | First ImpressionsWell run store.
Richard Grace | First Impressionsgood customer service
BALMORY MORAN | First ImpressionsThe U Haul staff was always friendly and helpful. Sometimes the lines were long but I believe they were trying to provide the best service to the customers. The storage facility was clean and spotless and carts were readily available. The area where people would leave their no-longer wanted items was promptly cleared out whether by U Haul staff or folks' new treasure. This U Haul facility is a pleasant place to store your items. Just be sure to swipe your card before opening your storage space to prevent the alarm from going off.
JUDY HEIER-HAMMOND | Overall ExperienceNatalie was fantastic to work with in every aspect of my turning in of a trailer rented in another State, and rental of an inside storage unit. Jonathan Flores, the General Manager, was very cooperative and agreed to my requests which I presented to Natalie.
THOMAS GIBBONS | First ImpressionsOnce i was charged for one year in Advance,ended up over drawing my Account. The pricing was right at the Start, but kept on increasing the monthly rent from $89.00 to $109.00 that's the reason i Pulled Off.
ARUNAKUMAR SILVA | Overall ExperienceMy issues was the constant raise in prices.
Jessica Long | Overall ExperienceJhonathan the manager a top full resources guy
CARLOS MORA | First ImpressionsEric knows his job. He took extra time to explain the rates, unit sizes, and walked me through the procedure. Very experienced and friendly. He made everything easier for me.
Cecilia Appiah | First ImpressionsDexter was very professional, knowledgeable and informative! I completed a one day trip and Dexter made my move-in storage process easy! He is truly an asset to U-Haul , thanks again Dexter!!
roberta Kelley | First ImpressionsI requested a refund of a late fee in July. The location manager apparently issued a VIP certificate that I never learned about. I followed up with him 3 or 4 times without a response. He still hasn’t responded to me. I had to email service@uhaul.com to get it credited to my account. Lastly, I was told by an employee staffing the office front desk that we had to access our storage units during office hours even though the posted access hours are outside office hours! Had they posted that information somewhere, that would have saved me a late night trip to the facility when I couldn’t access my unit!
Joaquin Cabrejas | First ImpressionsTerrible customer service. The Hispanics (the 2 Southamerican-probably Bolivians) working outside are rude and unhelpful. The lady who closed the account also rude.
Edgar Reyes | Overall ExperienceDexter, the front desk person was extremely helpful,He helped us find a unit that suited our needs, He took.his time to explain everything to us and how storage facilities worked.In addition, there were plenty of carts of different sizes to move the things to store. The unit was clean and ready to use. A tiring job made much easier.
samuel anderson | First ImpressionsKeili was great, very helpful knew everything she give her gm
Alex Carpio | Overall Experience24 hour Access was suspended
ROBERT JURAO | First ImpressionsWhile I’m happy with the service , I’m very disappointed that on my move in a employee car was blocking my unit , I went inside and wait 20 minutes to let someone know about it , later that day in the afternoon I came back and again a different car was there , and today Sunday 06/28 at 11:30 am I came back again and it’s blocked , I can’t be going to ask someone to move their car all the time I visit my unit , and I see plenty of parking space available , why ? Next time I won’t notify and if I damage a car I won’t take responsibility , please respect that no everyone has the time to wait until move their cars . Very bad if this is continue I will have to find another place to store my stuff .
Ever Rivera | First ImpressionsWe had used UHAUL to store some items from our home temporarily while we had our house on the market. The 1st storage unit we had was at the back of the building and had a water leak. Thankfully, I had stuff in rubber tubs and nothing was damaged. However, UHAUL did not seem to care. I asked for a different unit and there were none available, so I suggested a larger unit for the same rate. The check in process and dealing with people working there is extremely SLOW. If you plan to go into the office, be prepared to wait or be in there for at least 30 minutes until you speak to someone. I would not use this facility again or recommend that anyone else does.
Sunshine Wilson | Overall ExperienceThe person who helped me has a very bad attitude and manners.
manuel Lora | First ImpressionsMet our needs
Mark Grainger | First ImpressionsThe staff were very friendly and welcoming. I would recommend to friends and family!
Sona Camara | Overall ExperienceKeri was of great help
Justin Zackaria | First ImpressionsAll good along the "way". Thank you.
Branislav Djolevic | First ImpressionsExcelent
Silas De Lima | Overall ExperienceJordan assisted me and provided excellent customer service. He was knowledgeable, informative, good attitude, & pleasant. Overall, I like this facility and the various options; I hope alarms wrk soon.
nanci Doherty | First ImpressionsJordan was especially helpful
jong cha | Overall ExperienceEvery little issue was patiently and kindly resolved by personnel. We've rented 3 different trucks and air-conditioned storage unit. All were very clean and looked as brand new. Great experience!
Yuliya Petrova | Overall ExperienceThe woman helping me was not strong on customers service, did not listen, did not want to listen, was cold and distant...
FANNY FOINDING | First Impressions24 hour access not available (card activation didn't work) which defeated purpose of renting unit while boyfriend also had truck
Jennifer Cabrera | First ImpressionsCourteous staff. May my move into the storage unit easy
jong cha | First ImpressionsEverything was effortlessly perfect, thank you so much.
Salimata Comara | First ImpressionsJordan and Jonathan were professional and provided great service. Thank you.
Mary Martin | First ImpressionsEmployees were very rude
Lisa Arbitelle | Overall ExperienceVery professional and helpful personnel and very clean facilities
Yuliya Petrova | First ImpressionsAll was well I was treted the best way possible thanks to all the staff at the U-Hul faciltity storage may be I will be back becaurse no condition is permanet thanks to everyone
Zainab Gassama | Overall ExperienceJuan did a great job of setting me up and introducing me to my storage unit, as well as getting me into my rental van and on my way!
Martin Sharpless | First ImpressionsOver the years of having a storage unit, I never experienced any negative interactions and the facility was always clean no matter what time of the day. Keep up the good work!
MADIA HERRING | Overall ExperienceI highly recommend U-Haul Storage Facility! The facility is well kept and the bathrooms are always clean.
Valerie Ross | Overall ExperienceHigh quality service, found the staff to be helpful and kind. We got a storage unit there and it was easy to get stuff into it.
Vikarma Brooks | First ImpressionsHelpful and friendly service. Clean facilities. Supplies well stocked.
Kurt Pluntke | First ImpressionsVery good
Brian Williams | Overall ExperienceThink storage and payment system was all I could ask for...thanks
JAMES LANDERS | Overall ExperienceI had completed my payment to UHAUL on Nov. 3rd which was $260.61. UHAUL is keeping charging me in my credit card. on Dec. 1st $258.45. on Jan. 1st $258.45. Return back my money.
Nazneen Akila | Overall ExperienceDisgusting
Ronald Guerrero | Overall Experience.
sadat toure | Overall ExperienceMr. Mayo was very knowledgeable and helpful. We really appreciated his kind assistance. Thank you!!
Aminata Maiga | Reservation.
Hannah Meyer | Overall ExperienceWonderful experience
DORIAN LEE OLIVEIRA | Overall ExperienceThe service staff was very helpful and I appreciated how they conducted themselves during the process. Moving can be a stressful event and your staff conducted themselves professionally.
terrence oakley | ReservationI have been waiting for over a week for someone to call me about my complaints. These complaints are not about the Gaithersburg store.
Derrick Linthicum | Overall ExperienceYour staff was very cold except for one gentleman who showed us some friendliness, he seemed to be the boss older gentleman with a beard he told me his name and I forgot it
doreen small | Overall ExperienceVery Expensive. I had a unit for over 2 years & the price increased like every 6 months. Some of the staff was very helpful, others weren't. Customer service could've been a little better.
JAMAAL SCHOOLS | Overall Experiencea lady w/ an id that says owner was not friendly at all, looked angry and irritated, and her voice was raised when talking. i would say she's on the rude side. but all the employees we're great!
Candice Arcellana | Overall ExperienceA very well-designed and well-managed storage facility.
WILLIAM READ | Overall ExperienceMoving around the facility can be quite difficult when the trucks are parked ready to go and your trying to get into your unit outside. It creates a bottleneck that limits movement throughout
Harold Petke | Overall ExperienceDID NOT COME, AS THERE WAS A DISPUTE ON THE PRICE. I HAVE PUT IN A COMPLAINT WITH CORPORATE
carl mauri | ReservationWell run facility.
DONNA KERNS | Overall Experiencenone
Jacquelyn Rhone | Overall ExperienceSignificant rodent damage to lots of items in our unit. Upon moving out we found a dead mouse. The staff was incredibly helpful & friendly.
SARA LUCAS-DREISS | Overall ExperienceWater accessed my storage unit after a rainy day. Instead of another unit, I was offered pallets. Instead of an apology, they said "just file a claim, our insurance will pay for it" So, I hope they do
GABRIEL ARBELAEZ | Overall ExperienceStaff is great however I rented a storage unit for about 3 weeks and when I went to return the unit I thought I would get partial $ back.
Ryan Rosenberg | Overall Experience