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Fuel charges that were added after the tank was filled! 60$ furniture pads charge instead of $30 and after hour charge to drop the truck for an extra $20 dollars? were this over extra $60 came from I am not sure this is stealing in broad day light!!!
Representative did not know how to properly attach the trailer. Several safety hazards were identified and had to be corrected by myself. I would NOT trust him to safely attach a trailer to a customers vehicle. It is a hazard to the safety of the driver and others on the road.
I'm not happy. No one paid attention to the mileage out and gas level I submitted through the link. The gas was 1/4 when I took the vehicle and 1/2 when I returned it and mileage out was 12169.1 not 12167.0. There is no adjustment made. Why was the front attendant told me to take a photo of dashboard and submit it if inaccuracy are found?
Terrible.. Rude and disrespectful. Also trying to rip of me. Double charge money.
worst customer service. I used U haul once but daily I am getting emails with receipts for different customers. I called and inform the customer service many times but no use.
You guys are the best!
online check, very easy, helpful staff
Location was clean, everyone had their mask on and they actually had a vehicle available! What more can you ask for?
Everyone was very nice, I was just a bit confused with little directions give. Overall I will use you all again. Thank you!
That is a very steep location and better snow removal and ice prevention would help. I didn't have any issues.
Personnel were very friendly and helpful. They immediately attached the trailer to my hitch; then quickly removed it when I returned two days later. Definitely recommend this uhaul location.
For the life of me I cannot understand why it would take 5 days to finalize my bill. There was 5 different charges to my card before the final bill! What kind of billing system to you have, a customer would like to know and expect to know what is coming out of his/her account long before 5 days, people do have a budget to keep and not wonder just how much they have to pay, and why so many charges to my account over 5 days???
Inside of truck had storing cigarette stink and it was greasy and dirty.
Have used them twice and both experiences were excellent! Will keep using them when I need to move a considerable amount of items.
Bad Customer Service at Desk. Very rude.
I rented the trailed at 9:30am and returned it by 4pm to the same parking spot and the same location the same day, but was charged for having it 3 days. I'd prefer not to purchase a trailer, but the reality is the service your provide is slow and dishonest. I was ripped off and plan to let let others know via social media.
I was a victim of fraud of this store stole money from my bank and blame me for some damages without proof I wosi I could talk to a real director of uhual corporate to let them know how incompetent are the employees in this store so incompetent Hernandez092780@yahoo.com this is my email if u interested on.help me and help ure company to this kinda abuses stop for ure rating
The agent was courteous and attentive from the beginning to the end of my experience. He showed that he cares for what he's doing!
THE WOMEN AT THE COUNTER WAS VERY RUDE AND AGGRESSIVE AND NOT HELPFUL AT ALL
The customer service was absolutely terrible. There was no communication about the hold that would have been put. The truck was dirty and did not come with what I paid for. This is the first and the last time I'll ever come to this U-Haul
Truck visor was broken You had to jiggle the key to start the vehicle which I was not aware of went back in and was inform by the attendant who was not very friendly.
The staff was very helpful and helped me find the right equipment for my needs
I dropped off at night after hours, so didn't interact with the staff at all. But the drop off process was very streamlined.
The Uhaul movers were an hour late which pushed back my timeline. I was 40 minutes late returning the truck but Uhaul did not give me a grace period - they charged me an extra $40 for an additional day. This was not the greatest moving experience from start to end.
Perfect! No comment
Well run store.
I like this location. They always have what I am looking for & the reps keep it simple. They are efficient & I like that.
Clean, well equipped, and a smooth running store
Everything went very smoothly. The truck was not only clean but it smelled great!
good customer service
Very well a manger location. Great selection of extras (boxes, other packing materials). It was a pleasure renting from these guys.
Na
This Uhual is great! Jonathan as the manager is OUTSTANDING!!!!! The entire team (minus one) are always friendly and understanding! They want to help you accomplish your goals. Thank you to Jonathan for helping me with my move in situation. He's the best!
Easy process, good equipment
The on line sign in is onerous. Pull the license data at sign up. Not while you are sitting in your car.
Seamless experience.
They were very organized and friendly
Excelente ðŸ‘
wait line time
Impossible to reach by phone!! I chose mobile pickup to avoid going in to the facility, but was told you have to go in to pick up the key. Not a big deal? It is when I sat outside and watched 3 employees walk around the facility at the same time with no masks. Disturbing and, in my state and county, illegal
Good company
Quick, clean and user friendly.
The U Haul staff was always friendly and helpful. Sometimes the lines were long but I believe they were trying to provide the best service to the customers. The storage facility was clean and spotless and carts were readily available. The area where people would leave their no-longer wanted items was promptly cleared out whether by U Haul staff or folks' new treasure. This U Haul facility is a pleasant place to store your items. Just be sure to swipe your card before opening your storage space to prevent the alarm from going off.
Please never use the service at this location. They made me very disappointed me. they didn't fulfil the promise what they said. they gave me very bitter experience. The lady it store had rude behavior and rude customer service. I don't recommend this store.
I clearly declined the insurance in the truck. However when I received my final bill they had charged 24.95 I have sent a ck plain to refund the money
It would be difficult to improve on this U-Haul store because it ran like a clock; especially with people like Natalie and, Jonathan Flores, General Manager, taking care of customers like me!
Natalie was fantastic to work with in every aspect of my turning in of a trailer rented in another State, and rental of an inside storage unit. Jonathan Flores, the General Manager, was very cooperative and agreed to my requests which I presented to Natalie.
Only one person at the counter for over a dozen waiting Customers. After 45 minutes in line, a person walks in, goes to the counter and flashes his phone and commands attention. AND GET's IT!! I waited in line for an hour and it took another hour before I got the Car Dolly I was there to get. I had to do all the hook up work myself. I got NO help from anyone inside.
Once i was charged for one year in Advance,ended up over drawing my Account. The pricing was right at the Start, but kept on increasing the monthly rent from $89.00 to $109.00 that's the reason i Pulled Off.
My issues was the constant raise in prices.
Jhonathan the manager a top full resources guy
Eric knows his job. He took extra time to explain the rates, unit sizes, and walked me through the procedure. Very experienced and friendly. He made everything easier for me.
Dexter was very professional, knowledgeable and informative! I completed a one day trip and Dexter made my move-in storage process easy! He is truly an asset to U-Haul , thanks again Dexter!!
I requested a refund of a late fee in July. The location manager apparently issued a VIP certificate that I never learned about. I followed up with him 3 or 4 times without a response. He still hasn’t responded to me. I had to email service@uhaul.com to get it credited to my account. Lastly, I was told by an employee staffing the office front desk that we had to access our storage units during office hours even though the posted access hours are outside office hours! Had they posted that information somewhere, that would have saved me a late night trip to the facility when I couldn’t access my unit!
Terrible customer service. The Hispanics (the 2 Southamerican-probably Bolivians) working outside are rude and unhelpful. The lady who closed the account also rude.
Dexter, the front desk person was extremely helpful,He helped us find a unit that suited our needs, He took.his time to explain everything to us and how storage facilities worked.In addition, there were plenty of carts of different sizes to move the things to store. The unit was clean and ready to use. A tiring job made much easier.
Keili was great, very helpful knew everything she give her gm
24 hour Access was suspended
While I’m happy with the service , I’m very disappointed that on my move in a employee car was blocking my unit , I went inside and wait 20 minutes to let someone know about it , later that day in the afternoon I came back and again a different car was there , and today Sunday 06/28 at 11:30 am I came back again and it’s blocked , I can’t be going to ask someone to move their car all the time I visit my unit , and I see plenty of parking space available , why ? Next time I won’t notify and if I damage a car I won’t take responsibility , please respect that no everyone has the time to wait until move their cars . Very bad if this is continue I will have to find another place to store my stuff .
We had used UHAUL to store some items from our home temporarily while we had our house on the market. The 1st storage unit we had was at the back of the building and had a water leak. Thankfully, I had stuff in rubber tubs and nothing was damaged. However, UHAUL did not seem to care. I asked for a different unit and there were none available, so I suggested a larger unit for the same rate. The check in process and dealing with people working there is extremely SLOW. If you plan to go into the office, be prepared to wait or be in there for at least 30 minutes until you speak to someone. I would not use this facility again or recommend that anyone else does.
The person who helped me has a very bad attitude and manners.
Met our needs
The staff were very friendly and welcoming. I would recommend to friends and family!
Keri was of great help
All good along the "way". Thank you.
Excelent
Jordan assisted me and provided excellent customer service. He was knowledgeable, informative, good attitude, & pleasant. Overall, I like this facility and the various options; I hope alarms wrk soon.
Jordan was especially helpful
Every little issue was patiently and kindly resolved by personnel. We've rented 3 different trucks and air-conditioned storage unit. All were very clean and looked as brand new. Great experience!
The woman helping me was not strong on customers service, did not listen, did not want to listen, was cold and distant...
24 hour access not available (card activation didn't work) which defeated purpose of renting unit while boyfriend also had truck
Courteous staff. May my move into the storage unit easy
Everything was effortlessly perfect, thank you so much.
Jordan and Jonathan were professional and provided great service. Thank you.
Employees were very rude
Very professional and helpful personnel and very clean facilities
All was well I was treted the best way possible thanks to all the staff at the U-Hul faciltity storage may be I will be back becaurse no condition is permanet thanks to everyone
Juan did a great job of setting me up and introducing me to my storage unit, as well as getting me into my rental van and on my way!
Over the years of having a storage unit, I never experienced any negative interactions and the facility was always clean no matter what time of the day. Keep up the good work!
I highly recommend U-Haul Storage Facility! The facility is well kept and the bathrooms are always clean.
High quality service, found the staff to be helpful and kind. We got a storage unit there and it was easy to get stuff into it.
Helpful and friendly service. Clean facilities. Supplies well stocked.
Very good
Think storage and payment system was all I could ask for...thanks
I had completed my payment to UHAUL on Nov. 3rd which was $260.61. UHAUL is keeping charging me in my credit card. on Dec. 1st $258.45. on Jan. 1st $258.45. Return back my money.
Disgusting
.
Mr. Mayo was very knowledgeable and helpful. We really appreciated his kind assistance. Thank you!!
.
Wonderful experience
The service staff was very helpful and I appreciated how they conducted themselves during the process. Moving can be a stressful event and your staff conducted themselves professionally.
I have been waiting for over a week for someone to call me about my complaints. These complaints are not about the Gaithersburg store.
Your staff was very cold except for one gentleman who showed us some friendliness, he seemed to be the boss older gentleman with a beard he told me his name and I forgot it
Very Expensive. I had a unit for over 2 years & the price increased like every 6 months. Some of the staff was very helpful, others weren't. Customer service could've been a little better.
a lady w/ an id that says owner was not friendly at all, looked angry and irritated, and her voice was raised when talking. i would say she's on the rude side. but all the employees we're great!
A very well-designed and well-managed storage facility.
Moving around the facility can be quite difficult when the trucks are parked ready to go and your trying to get into your unit outside. It creates a bottleneck that limits movement throughout
DID NOT COME, AS THERE WAS A DISPUTE ON THE PRICE. I HAVE PUT IN A COMPLAINT WITH CORPORATE
Well run facility.
none
Significant rodent damage to lots of items in our unit. Upon moving out we found a dead mouse. The staff was incredibly helpful & friendly.
Water accessed my storage unit after a rainy day. Instead of another unit, I was offered pallets. Instead of an apology, they said "just file a claim, our insurance will pay for it" So, I hope they do
Staff is great however I rented a storage unit for about 3 weeks and when I went to return the unit I thought I would get partial $ back.
