Comentarios de los clientes para U-Haul Moving & Storage of Gaithersburg

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Gaithersburg

Clasificación general:

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GANITHRI W.
Clasificación:

The customer service was absolutely terrible. There was no communication about the hold that would have been put. The truck was dirty and did not come with what I paid for. This is the first and the last time I'll ever come to this U-Haul

JOSEPHUS S.
Clasificación:

El cliente no dejó un comentario.

DENISE G.
Clasificación:

Truck visor was broken You had to jiggle the key to start the vehicle which I was not aware of went back in and was inform by the attendant who was not very friendly.

David N.
Clasificación:

The staff was very helpful and helped me find the right equipment for my needs

SETHDAVID Z.
Clasificación:

I dropped off at night after hours, so didn't interact with the staff at all. But the drop off process was very streamlined.

CLARENCE B.
Clasificación:

The Uhaul movers were an hour late which pushed back my timeline. I was 40 minutes late returning the truck but Uhaul did not give me a grace period - they charged me an extra $40 for an additional day. This was not the greatest moving experience from start to end.

Jeffery P.
Clasificación:

El cliente no dejó un comentario.

Mamadou O.
Clasificación:

Perfect! No comment

Richard G. | First Impressions |
Clasificación:

Well run store.

Kevia M.
Clasificación:

I like this location. They always have what I am looking for & the reps keep it simple. They are efficient & I like that.

RICHARD G.
Clasificación:

Clean, well equipped, and a smooth running store

JEFFREY K.
Clasificación:

El cliente no dejó un comentario.

david H.
Clasificación:

El cliente no dejó un comentario.

JULIO B.
Clasificación:

El cliente no dejó un comentario.

JOSEPHDANIEL J.
Clasificación:

El cliente no dejó un comentario.

Kimberly B.
Clasificación:

Everything went very smoothly. The truck was not only clean but it smelled great!

BALMORY M. | First Impressions |
Clasificación:

good customer service

GEORGE D.
Clasificación:

El cliente no dejó un comentario.

Geoffrey F.
Clasificación:

Very well a manger location. Great selection of extras (boxes, other packing materials). It was a pleasure renting from these guys.

James F.
Clasificación:

El cliente no dejó un comentario.

Chen C.
Clasificación:

El cliente no dejó un comentario.

Jaime M.
Clasificación:

El cliente no dejó un comentario.

JOHN H.
Clasificación:

El cliente no dejó un comentario.

DAVID C.
Clasificación:

El cliente no dejó un comentario.

MICHAEL S.
Clasificación:

El cliente no dejó un comentario.

Justin F.
Clasificación:

El cliente no dejó un comentario.

AARON W.
Clasificación:

Na

Samuel R.
Clasificación:

El cliente no dejó un comentario.

RENE P.
Clasificación:

El cliente no dejó un comentario.

JIMMY B.
Clasificación:

El cliente no dejó un comentario.

ALICIA W.
Clasificación:

This Uhual is great! Jonathan as the manager is OUTSTANDING!!!!! The entire team (minus one) are always friendly and understanding! They want to help you accomplish your goals. Thank you to Jonathan for helping me with my move in situation. He's the best!

MICHAEL S.
Clasificación:

Easy process, good equipment

FRANKLIN N.
Clasificación:

El cliente no dejó un comentario.

Sagar K.
Clasificación:

El cliente no dejó un comentario.

REGINA E.
Clasificación:

El cliente no dejó un comentario.

kyaw W.
Clasificación:

El cliente no dejó un comentario.

Kristin M.
Clasificación:

El cliente no dejó un comentario.

ELODIE Z.
Clasificación:

El cliente no dejó un comentario.

John H.
Clasificación:

The on line sign in is onerous. Pull the license data at sign up. Not while you are sitting in your car.

MICHAEL A.
Clasificación:

El cliente no dejó un comentario.

Christopher P.
Clasificación:

Seamless experience.

Adam D.
Clasificación:

They were very organized and friendly

ALICIA M.
Clasificación:

Excelente 👍

Nicholas B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

NOAH L.
Clasificación:

wait line time

CAMILLE W.
Clasificación:

El cliente no dejó un comentario.

Ken C.
Clasificación:

Impossible to reach by phone!! I chose mobile pickup to avoid going in to the facility, but was told you have to go in to pick up the key. Not a big deal? It is when I sat outside and watched 3 employees walk around the facility at the same time with no masks. Disturbing and, in my state and county, illegal

Windiarini R.
Clasificación:

Good company

MARIO C.
Clasificación:

El cliente no dejó un comentario.

LISA A.
Clasificación:

Quick, clean and user friendly.

JUDY H. | Overall Experience |
Clasificación:

The U Haul staff was always friendly and helpful. Sometimes the lines were long but I believe they were trying to provide the best service to the customers. The storage facility was clean and spotless and carts were readily available. The area where people would leave their no-longer wanted items was promptly cleared out whether by U Haul staff or folks' new treasure. This U Haul facility is a pleasant place to store your items. Just be sure to swipe your card before opening your storage space to prevent the alarm from going off.

Kadijatu A.
Clasificación:

El cliente no dejó un comentario.

luis E.
Clasificación:

El cliente no dejó un comentario.

Brian W.
Clasificación:

El cliente no dejó un comentario.

Ratna M.
Clasificación:

Please never use the service at this location. They made me very disappointed me. they didn't fulfil the promise what they said. they gave me very bitter experience. The lady it store had rude behavior and rude customer service. I don't recommend this store.

Edgar Z.
Clasificación:

I clearly declined the insurance in the truck. However when I received my final bill they had charged 24.95 I have sent a ck plain to refund the money

SAMUELRODELL T.
Clasificación:

El cliente no dejó un comentario.

THOMAS G.
Clasificación:

It would be difficult to improve on this U-Haul store because it ran like a clock; especially with people like Natalie and, Jonathan Flores, General Manager, taking care of customers like me!

THOMAS G. | First Impressions |
Clasificación:

Natalie was fantastic to work with in every aspect of my turning in of a trailer rented in another State, and rental of an inside storage unit. Jonathan Flores, the General Manager, was very cooperative and agreed to my requests which I presented to Natalie.

David M.
Clasificación:

Only one person at the counter for over a dozen waiting Customers. After 45 minutes in line, a person walks in, goes to the counter and flashes his phone and commands attention. AND GET's IT!! I waited in line for an hour and it took another hour before I got the Car Dolly I was there to get. I had to do all the hook up work myself. I got NO help from anyone inside.

ROBERT G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ARUNAKUMAR S. | Overall Experience |
Clasificación:

Once i was charged for one year in Advance,ended up over drawing my Account. The pricing was right at the Start, but kept on increasing the monthly rent from $89.00 to $109.00 that's the reason i Pulled Off.

Jessica L. | Overall Experience |
Clasificación:

My issues was the constant raise in prices.

CARLOS M. | First Impressions |
Clasificación:

Jhonathan the manager a top full resources guy

Luis M.
Clasificación:

El cliente no dejó un comentario.

JIMMY W.
Clasificación:

El cliente no dejó un comentario.

Cecilia A. | First Impressions |
Clasificación:

Eric knows his job. He took extra time to explain the rates, unit sizes, and walked me through the procedure. Very experienced and friendly. He made everything easier for me.

Hassan Q.
Clasificación:

El cliente no dejó un comentario.

THIENTRI N.
Clasificación:

El cliente no dejó un comentario.

Ronya K.
Clasificación:

Set up a reservation was by far the most unprofessional experience I have ever experienced with the in store reps! When I picked up my truck that gentleman who assisted me was very nice and apologetic for my experience. I will not be renting from such an unprofessional business again.

Sarantos G.
Clasificación:

I used the automated process to pick up my rental. I had called the center before and waited over 30 minutes ob hold and decided to do it all on line...

DAVID O.
Clasificación:

El cliente no dejó un comentario.

Aleja H.
Clasificación:

Only 2 customer service reps in the building. They were arguing with one another over a truck that wasn't on the property as well as a reservation. I stood in a long line for almost an hour before picking up a truck. When I did receive the truck it was clean & sanitized the man that was working outside cleaning the trucks was the most helpful & professional out of all the staff. I don't believe a manager was on duty & I sure hope it wasn't either of the employees working that shift

JAMES J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Diane C.
Clasificación:

Truck needed new shocks and probably re-alignment.

SAMARIA P.
Clasificación:

I will never use U-Haul again. They are inconsiderate and do not care about customers. Waste of money

Phillip D.
Clasificación:

El cliente no dejó un comentario.

James C.
Clasificación:

The young man i dealt with was professional, proficient, and friendly,

JOHNL A.
Clasificación:

Had a reservation. Unit was not there after being told that I had a unit.waiting for me. Had to several miles, far away to get & return the unit i finally took out. Felt like I was made to spend more money than was necessary. Felt as though I was taken advantage of. Very disappointed with the Uhaul staff who told me that I did have a unit waiting for me, As an out-of-towner, I cannot tell you how disappointed that was. Yes, I was serviced. However, it cost me time and money. Big disappointment.I do not know how to be compensated by Uhaul. I think I do need some form of compensation.

Ben T.
Clasificación:

The Lady who assisted me when I picked up the trailer was very rude and condescending. She was unhelpful and unprofessional

KELLY C.
Clasificación:

El cliente no dejó un comentario.

Bob H.
Clasificación:

El cliente no dejó un comentario.

Gaurav H.
Clasificación:

El cliente no dejó un comentario.

JOHN D.
Clasificación:

The kid was almost useless when I dropped the trailer off. I think he was cold and wanted to go home. Perhaps if he had worn a coat on a cold night it might have gone better.

GARFIELD W.
Clasificación:

More flexibility on printed return receipt instead of email in order to address any issues if or when they arise.

CHRISTINE P.
Clasificación:

El cliente no dejó un comentario.

Nakhia M.
Clasificación:

This location was over 50 miles away from me which was terribly inconvenient. Also, anytime I tried to access customer service to ask questions I was on hold for 15-20 minutes. Lastly, please provide more clear instructions in writing for drop off after hours. Not only was I in an unfamiliar location after dark unable to find the entrance but I was also charged extra because I didn't know I had to leave my contract in a box and check out online before a certain hour.

JOSEPH A.
Clasificación:

Easy access

JOEL C.
Clasificación:

El cliente no dejó un comentario.

Michel L.
Clasificación:

El cliente no dejó un comentario.

MICHAELMUYUN F.
Clasificación:

El cliente no dejó un comentario.

PRINCE A.
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

El cliente no dejó un comentario.

DENISE P.
Clasificación:

El cliente no dejó un comentario.

RUBENMAURICIO L.
Clasificación:

Very Good . Thanks.

Anthony G.
Clasificación:

Easy to drop off.

Daniel H.
Clasificación:

El cliente no dejó un comentario.

CARLTON L.
Clasificación:

El cliente no dejó un comentario.

TERRIE R.
Clasificación:

I arrive 5:01 and the staff refused to help me because they close at 5PM. I was only dropping off the trick and because of an administrative glitch I could not use online services. I was forced to just leave the truck in the hopes that “someone” would Check it in the next day.

DAVID W.
Clasificación:

We had a very bad experience with U-Haul I would not rent from U-Haul again the truck did not run right it kept falling out didn't have no straps in it we had to go to two places when we had a reservation at one place they gave us the runaround he gave us a truck with two big a lot of my furniture got broke because it was sliding in the truck and we even laid it downVery upset with you all

Donald P.
Clasificación:

El cliente no dejó un comentario.

Shawn S.
Clasificación:

Thank you for great service

William L.
Clasificación:

Equipment was not super clean, but acceptable. The vehicle was gutless climbing hills, somewhat more than expected. That being said, this was a spur of the moment rental that was well accommodated. The staff was friendly and helpful and explained their expectations clearly. The price was significantly better than anyone else, with near instant availability. Would definitely rent here again.

LORNA C.
Clasificación:

I rented a 15' feet truck and was disappointed with its performance; I was very uneasy driving this vehicle.It was overly noisy and it's overall performance was not up to my expectations. This has no bearing on the performance of the team at this location but on the truck's mechanical performance.

Fred B.
Clasificación:

El cliente no dejó un comentario.

RODNEY D.
Clasificación:

Close the gap between online and in-store pricing and expectations. Also, the staff I worked with in the store seemed unprepared for their roles.

EMMANUEL O.
Clasificación:

El cliente no dejó un comentario.

Mark B.
Clasificación:

Reservation system is great, staff was terrific at both pick-up and return. Quick and efficient.

patricia J.
Clasificación:

El cliente no dejó un comentario.

Paul G.
Clasificación:

No improvements needed, but Ms Natalie was exceptional. She took my information and after I left and found out I couldn't do my move on Tuesday, and had to move it to Wednesday, she did it with professionalism

Patricia J.
Clasificación:

El cliente no dejó un comentario.

roberta K. | First Impressions |
Clasificación:

Dexter was very professional, knowledgeable and informative! I completed a one day trip and Dexter made my move-in storage process easy! He is truly an asset to U-Haul , thanks again Dexter!!

Joaquin C. | First Impressions |
Clasificación:

I requested a refund of a late fee in July. The location manager apparently issued a VIP certificate that I never learned about. I followed up with him 3 or 4 times without a response. He still hasn’t responded to me. I had to email service@uhaul.com to get it credited to my account. Lastly, I was told by an employee staffing the office front desk that we had to access our storage units during office hours even though the posted access hours are outside office hours! Had they posted that information somewhere, that would have saved me a late night trip to the facility when I couldn’t access my unit!

Edgar R. | Overall Experience |
Clasificación:

Terrible customer service. The Hispanics (the 2 Southamerican-probably Bolivians) working outside are rude and unhelpful. The lady who closed the account also rude.

samuel a. | First Impressions |
Clasificación:

Dexter, the front desk person was extremely helpful,He helped us find a unit that suited our needs, He took.his time to explain everything to us and how storage facilities worked.In addition, there were plenty of carts of different sizes to move the things to store. The unit was clean and ready to use. A tiring job made much easier.

Alex C. | Overall Experience |
Clasificación:

Keili was great, very helpful knew everything she give her gm

ROBERT J. | First Impressions |
Clasificación:

24 hour Access was suspended

Angie T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jonathan F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ever R. | First Impressions |
Clasificación:

While I’m happy with the service , I’m very disappointed that on my move in a employee car was blocking my unit , I went inside and wait 20 minutes to let someone know about it , later that day in the afternoon I came back and again a different car was there , and today Sunday 06/28 at 11:30 am I came back again and it’s blocked , I can’t be going to ask someone to move their car all the time I visit my unit , and I see plenty of parking space available , why ? Next time I won’t notify and if I damage a car I won’t take responsibility , please respect that no everyone has the time to wait until move their cars . Very bad if this is continue I will have to find another place to store my stuff .

Sunshine W. | Overall Experience |
Clasificación:

We had used UHAUL to store some items from our home temporarily while we had our house on the market. The 1st storage unit we had was at the back of the building and had a water leak. Thankfully, I had stuff in rubber tubs and nothing was damaged. However, UHAUL did not seem to care. I asked for a different unit and there were none available, so I suggested a larger unit for the same rate. The check in process and dealing with people working there is extremely SLOW. If you plan to go into the office, be prepared to wait or be in there for at least 30 minutes until you speak to someone. I would not use this facility again or recommend that anyone else does.

Cindia H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

juan f. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nelson M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ENRIQUE S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

manuel L. | First Impressions |
Clasificación:

The person who helped me has a very bad attitude and manners.

Mark G. | First Impressions |
Clasificación:

Met our needs

Sona C. | Overall Experience |
Clasificación:

The staff were very friendly and welcoming. I would recommend to friends and family!

Justin Z. | First Impressions |
Clasificación:

Keri was of great help

Branislav D. | First Impressions |
Clasificación:

All good along the "way". Thank you.

Silas D. | Overall Experience |
Clasificación:

Excelent

nanci D. | First Impressions |
Clasificación:

Jordan assisted me and provided excellent customer service. He was knowledgeable, informative, good attitude, & pleasant. Overall, I like this facility and the various options; I hope alarms wrk soon.

jong c. | Overall Experience |
Clasificación:

Jordan was especially helpful

Yuliya P. | Overall Experience |
Clasificación:

Every little issue was patiently and kindly resolved by personnel. We've rented 3 different trucks and air-conditioned storage unit. All were very clean and looked as brand new. Great experience!

FANNY F. | First Impressions |
Clasificación:

The woman helping me was not strong on customers service, did not listen, did not want to listen, was cold and distant...

Jennifer C. | First Impressions |
Clasificación:

24 hour access not available (card activation didn't work) which defeated purpose of renting unit while boyfriend also had truck

jong c. | First Impressions |
Clasificación:

Courteous staff. May my move into the storage unit easy

Salimata C. | First Impressions |
Clasificación:

Everything was effortlessly perfect, thank you so much.

Mary M. | First Impressions |
Clasificación:

Jordan and Jonathan were professional and provided great service. Thank you.

Lisa A. | Overall Experience |
Clasificación:

Employees were very rude

Yuliya P. | First Impressions |
Clasificación:

Very professional and helpful personnel and very clean facilities

Zainab G. | Overall Experience |
Clasificación:

All was well I was treted the best way possible thanks to all the staff at the U-Hul faciltity storage may be I will be back becaurse no condition is permanet thanks to everyone

Martin S. | First Impressions |
Clasificación:

Juan did a great job of setting me up and introducing me to my storage unit, as well as getting me into my rental van and on my way!

MADIA H. | Overall Experience |
Clasificación:

Over the years of having a storage unit, I never experienced any negative interactions and the facility was always clean no matter what time of the day. Keep up the good work!

Valerie R. | Overall Experience |
Clasificación:

I highly recommend U-Haul Storage Facility! The facility is well kept and the bathrooms are always clean.

Vikarma B. | First Impressions |
Clasificación:

High quality service, found the staff to be helpful and kind. We got a storage unit there and it was easy to get stuff into it.

Kurt P. | First Impressions |
Clasificación:

Helpful and friendly service. Clean facilities. Supplies well stocked.

Brian W. | Overall Experience |
Clasificación:

Very good

JAMES L. | Overall Experience |
Clasificación:

Think storage and payment system was all I could ask for...thanks

Nazneen A. | Overall Experience |
Clasificación:

I had completed my payment to UHAUL on Nov. 3rd which was $260.61. UHAUL is keeping charging me in my credit card. on Dec. 1st $258.45. on Jan. 1st $258.45. Return back my money.

Ronald G. | Overall Experience |
Clasificación:

Disgusting

sadat t. | Overall Experience |
Clasificación:

.

Aminata M. | Reservation |
Clasificación:

Mr. Mayo was very knowledgeable and helpful. We really appreciated his kind assistance. Thank you!!

Hannah M. | Overall Experience |
Clasificación:

.

DORIAN LEE O. | Overall Experience |
Clasificación:

Wonderful experience

terrence o. | Reservation |
Clasificación:

The service staff was very helpful and I appreciated how they conducted themselves during the process. Moving can be a stressful event and your staff conducted themselves professionally.

Derrick L. | Overall Experience |
Clasificación:

I have been waiting for over a week for someone to call me about my complaints. These complaints are not about the Gaithersburg store.

doreen s. | Overall Experience |
Clasificación:

Your staff was very cold except for one gentleman who showed us some friendliness, he seemed to be the boss older gentleman with a beard he told me his name and I forgot it

JAMAAL S. | Overall Experience |
Clasificación:

Very Expensive. I had a unit for over 2 years & the price increased like every 6 months. Some of the staff was very helpful, others weren't. Customer service could've been a little better.

Candice A. | Overall Experience |
Clasificación:

a lady w/ an id that says owner was not friendly at all, looked angry and irritated, and her voice was raised when talking. i would say she's on the rude side. but all the employees we're great!

WILLIAM R. | Overall Experience |
Clasificación:

A very well-designed and well-managed storage facility.

Harold P. | Overall Experience |
Clasificación:

Moving around the facility can be quite difficult when the trucks are parked ready to go and your trying to get into your unit outside. It creates a bottleneck that limits movement throughout

carl m. | Reservation |
Clasificación:

DID NOT COME, AS THERE WAS A DISPUTE ON THE PRICE. I HAVE PUT IN A COMPLAINT WITH CORPORATE

DONNA K. | Overall Experience |
Clasificación:

Well run facility.

Jacquelyn R. | Overall Experience |
Clasificación:

none

SARA L. | Overall Experience |
Clasificación:

Significant rodent damage to lots of items in our unit. Upon moving out we found a dead mouse. The staff was incredibly helpful & friendly.

movers o. | Overall Experience |
Clasificación:

Water accessed my storage unit after a rainy day. Instead of another unit, I was offered pallets. Instead of an apology, they said "just file a claim, our insurance will pay for it" So, I hope they do

Ryan R. | Overall Experience |
Clasificación:

Staff is great however I rented a storage unit for about 3 weeks and when I went to return the unit I thought I would get partial $ back.

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