Customer Reviews for U-Haul Moving & Storage of Gainesville

2113 comentarios

4821 NW 6th St   Gainesville, FL 32609
(Near 84 Lumber)

(352) 415-8437

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(352) 415-8437

4821 NW 6th St
Gainesville, FL 32609
(Near 84 Lumber)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Stop overbooking equipment on the Uhaul website! I saw several customers that booked a reservation for a storage unit and were denied the unit because the website overbooked them. I reserved a moving dolly but there were no more available. It made my moving experience much harder. The location wasn't bad and the employees were doing the best they could with what they had.

VALENTINA B. 
Clasificación:
4.0

Alex, representative was excellent

Mario B. 
Clasificación:
5.0

The General Manager, Alexander, was very helpful with us today. They were over booked in containers and he was still able to get us 2 Uboxs. Very helpful

Alexander P. 
Clasificación:
5.0

Excellent service

WENKAI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL B. 
Clasificación:
4.0

More up to date equipment

LUIS R. 
Clasificación:
4.0

everything went really well a great experience.

Warren H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reese P. 
Clasificación:
5.0

Had to get email , copy machine not working,other than that,all other services good

JOHN W. 
Clasificación:
1.0

My locker was already taken, so I had to come back the next day and get an "open" locker. Not confident in this situation at all.

Jonathan B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Zabhrya T. 
Clasificación:
5.0

This location has the best young staff. Very professional and knowledgeable.... Thank You.. JD

Jay D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Georges Y. 
Clasificación:
5.0

The facility and staff was excellent I really appreciate all the help they provided, I would highly recommend this facility. Thank you very much satisfied customer.

JAMES H.  |  First Impressions 
Clasificación:
5.0

Na

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna A.  |  First Impressions 
Clasificación:
4.0

The facility ran out of the storage unit that we reserved, but the staff was able to accommodate us with two adjacent smaller units.

Haley F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHRYN W. 
Clasificación:
5.0

The associate that help us was very helpful and friendly!

Anna A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kie s.  |  Overall Experience 
Clasificación:
5.0

Hauled a 5'x8' with a volkswagen jetta over 1100k miles across country. Was smooth and comfortable, not what I expected at all and very very happy. Gracias.

Andrew T.  |  Online Move In 
Clasificación:
4.0

More lights

Oscar B.  |  Overall Experience 
Clasificación:
5.0

Drop off after hours. Left the key and received receipt next day via email.

Carol L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIELA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jatoria B.  |  Online Move In 
Clasificación:
5.0

Nothing it was great

Richard V. 
Clasificación:
5.0

All personal were friendly and professional and service was in a timely manner. Good experience

andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELICA T. 
Clasificación:
4.0

The boxes were delayed a few days with no communication of a new arrival date or time. When I got through to folks at Uhaul, the response was always that once the boxes are on a truck, they can not be tracked. That policy is absolutely insane. Someone somewhere is dealing with the logistics. I understand that delays sometimes happen, but not that the boxes "can't be located until they arrive".

Eben A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janita M. 
Clasificación:
5.0

Very clean & very friendly staff

Coleen D.  |  First Impressions 
Clasificación:
5.0

Everyone was so nice! Ebony found me the unit I was looking for even went to personally make sure that it was ready before assigning it to me. When moving in we had a hiccup with having something too tall to make it in the unit. TJ helped me out by find us a larger unit. Then my husband figured out that we could keep our item somewhere else. So, TJ without blinking an eye switched us back in to our original unit. Fast, Thorough, Efficient with zero run around… The customer service was absolutely top notch! Thanks for making things easy during a time that is not so easy for us customers, it is appreciated immensely.

Alonda B.  |  First Impressions 
Clasificación:
5.0

Man who helped me at drop off was very nice, was as helpful as I could ask

HARRIS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO G. 
Clasificación:
5.0

I just lost everything. My son died in 2015. My wife passed away Aug 2020. My mother is in Hospice. My sister was diagnosed with kidney disease last week. And now I'm homeless due to hurricane Ilsa and flooding. My home is under 38 inches of water that will take months to receed and years to rebuild. So with all that being said; it was nice to work with your staff. They made my experience very helpful. Gracias. 

MARK D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LiLu F. 
Clasificación:
5.0

I was only there a very short time but the young gentleman was very helpful - explaining how I was billed etc.

Christine F. 
Clasificación:
5.0

Our attendant, Anthony, in Gainesville was so awesome!!!!

Anne O. 
Clasificación:
5.0

Anthony, my sales representative was very attentive to my needs. The services Uhaul offered during this chaotic move helped made it so much easier. Thank you Uhaul and Anthony.

LaTonya H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

NICOLAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor G. 
Clasificación:
5.0

Ebony always gets me sorted and back on my way fairly quickly. ¡Gracias!

carlton G. 
Clasificación:
5.0

Thank you for excellent service!

JAMES N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARETH V. 
Clasificación:
5.0

Very friendly and efficient employees!

PAMELA W. 
Clasificación:
1.0

This was an okay experience at the initial setup, but as soon as we had the ubox moved across states it just went downhill and has continued to get worse. The ubox was a couple days late despite the guaranteed delivery date and we had to call to find out it arrived cause nobody bothered contacting us even though it was requested again once we found out it was late. Then we tried to reserve to get access to our box and it was facing the wall and the associate was unable to use the forklift to get it out so we had to come back the next day, and when we arrived it was still facing the wall, even though we had called twenty minutes prior to make sure it was accessible. Finally we were able to access it after about another 30 minutes for the associate to turn it around. After two days we were finished and let the associate know we were done with the box and now they've charged $125 for another month of use and after almost a week I've been unable to get ahold of anyone from the store to get the issue fixed. I've tried online and they kept me on hold for so long that I've been sent to a regional office who try to contact the location but I still haven't heard anything.

Deborah S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mike b.  |  Overall Experience 
Clasificación:
5.0

To expensive… Truck wasn't completely up 2 par

MARTINA ESTELLE J. 
Clasificación:
4.0

The line was really long, but there was little staff so it's understandable. Everything else was great.

Leonardo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROVIC A. 
Clasificación:
5.0

Alex is amazing!!! Best customer service I have received from anyone at this 6th St/13th St location!!! He is so nice and really wants to work with his customers! Been renting storage unit for almost 2 years. Alex is the best, and should get recognized for this!!

Kathleen M.  |  Online Move In 
Clasificación:
5.0

More staff, you have some great staff at this location but they could use some help.

JAY D. 
Clasificación:
5.0

I was helped by a Mr Alexander, and a Ms Ebony. They were fantastic, they took care of all of my needs, and concerns. I want use any other store. Thank You, and those young people. Great Service.... JD

Jay D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
4.0

El cliente no dejó un comentario.

NATHAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tajar L. 
Clasificación:
2.0

El cliente no dejó un comentario.

NATHANIEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSENE C. 
Clasificación:
1.0

This Uhaul location is impossible to get in touch with. I was charged mistakenly for rent for an empty box even though my mover had picked up and delivered my full box a few days ago. I tried calling the location but (after being on hold for an hour) it always goes to the national uhaul customer service location, who then has to email the Gainesville location. If someone actually at the Gainesville location could be available for phone assistance, it would help make the solving of issues much easier and faster.

Minji K. 
Clasificación:
1.0

Wait time was super long. Don't schedule someone to come at a certain time if they can't connect at that time. Pricing was high and not straightforward. Allow ppl to drop off at another location if availability of i hails locally is poor. Got ripped off at the end bc of gas fee. Charged way too much.

ABIGAIL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aldo M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darryl L. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLIVE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EBER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edmund R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS V. 
Clasificación:
5.0

Have no complaints.

KATRINA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDMUND R. 
Clasificación:
3.0

Customer service representative was very friendly and helpful. Trailer that I was given I discovered 2 screws in one tire upon arriving home. Roadside assistance is a joke. 30 minutes on hold with the automated system and still had nobody answer. The system tells you to go online for help, but explain to me how that's supposed to be easy roadside (the key word is roadside).

TREVOR M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Herbert H. 
Clasificación:
5.0

Everything and everyone were Great!!

JUAN C. 
Clasificación:
4.0

Better phone response, save the number and have an associate return the call when they can as apposed to keeping people on hold with those annoying tips

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NINA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander C.  |  First Impressions 
Clasificación:
5.0

Service was great. Thanks for being so helpful!

Ellen C.  |  First Impressions 
Clasificación:
5.0

Easy drop off, less than 5 minutes!

susan M. 
Clasificación:
1.0

Was completely ignored when returning equipment. Had to track somebody down to assist me.

JONATHAN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW G. 
Clasificación:
5.0

Ebony was very helpful!!!

Daniel G.  |  Overall Experience 
Clasificación:
5.0

Auto pay was a life saver.

Guy G.  |  Overall Experience 
Clasificación:
5.0

Very nice and friendly drop Off. Very efficient and simple.

Monika W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LADENA S. 
Clasificación:
5.0

Service representative was very helpful during online reservation, pick-up and drop-off.

Ralph H. 
Clasificación:
5.0

Super easy to drop off. In, out, and on our way in under 5 minutes. Pretty impressed there. Help was very friendly as well.

JAY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabriella T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Very large and clean, friendly staff. Great shop!

Moss C. 
Clasificación:
5.0

The line was very long, I expected a quicker check out since I paid in advance, had the uhaul app but I still had to wait in line for 15 minutes

WAYNE D. 
Clasificación:
4.0

AlWe

Angela M.  |  Overall Experience 
Clasificación:
5.0

Helpful and quick . No problems. Just what u want in a return. Love that place off NE 6th.

Steve S. 
Clasificación:
5.0

Best customer service experience ever! Ebony was wonderful

WILBUR C. 
Clasificación:
5.0

Clean, knowledgeable and great service.

david M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leslie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO R. 
Clasificación:
3.0

El cliente no dejó un comentario.

cynthia w.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and answered whatever questions I had. I will return to this location the next time I need to rent a truck.

STEVEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd C. 
Clasificación:
5.0

Very helpful and quick

TODD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICH Z. 
Clasificación:
5.0

Alex, at the above location, saved the day for me after the U-Haul center at which I'd reserved my trailer (Midgard Self-Storage Newberry) dropped the ball. I arrived at Midgard early on June 5th in order to be the first customer since I had people waiting to help me load/unload at both ends of my move. Everything went great until they hooked up the trailer, at which point they said the lights didn't work, and they didn't have another trailer. THE KICKER: They'd tried to rent that trailer the day before and the lights didn't work then either, but rather than find/fix what was wrong, or notify me of a problem in time to make other arrangements, they just assumed it was a fault with the tow vehicle wiring. So I'm stressed, but stay calm, as they find another trailer halfway across Gainesville. I'm running way late at this point, but Alex is expecting me, gets me hooked up quickly, and does everything he can to make things as right as possible. So, super-high praise for Alex and U-Haul Moving and Storage of Gainesville, but Midgard should have been far more proactive in dealing with a defective trailer.

WESLEY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL D. 
Clasificación:
3.0

My complain is really not to the pick up place, rather to the truck. Was a terrible truck with loud whistling noise ( have recording if needed) and passenger side mirror that would not stay adjusted in 5 min. So drove 650 miles with no mirrors in a truck. Almost deadly to do this as changing lane was not safe at all and done blindly. But to make things even worse, after 65 mph, there was a loud whistling noise that could drive any sane person to insane. This is as a minimum immoral to give a truck like this to people and maybe even illegal as it is unsafe vehicle...

Mehrdad T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Markita G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY J. 
Clasificación:
5.0

The employees were very helpful and very polite and caring! You are already stressed out about moving, and they made coming in and renting a moving truck very pleasant!!!

Christopher H. 
Clasificación:
2.0

Essential info about new changes was not relayed to me, and then I was penalized for it.

LEIF S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C. 
Clasificación:
5.0

SO CONVENIENT. CLEAN. BRIGHT! Storage unit was spotless. The flat bed dollies were a game changer!

LISA F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL M. 
Clasificación:
4.0

Facility has ample room for getting trucks and trailers in and out. Staff was helpful and knowledgeable. Location was under staffed the day we arrived to move in. Security appeared to be good.

Stephen H.  |  First Impressions 
Clasificación:
5.0

Every single staff at this location was very nice helpful and with a sense of humor! When I left I had clear understanding of my storage rental and how to gain access to the building and storage I would certainly rent from this location again as well as tell my loves ones and friends

KIM W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lily M.  |  First Impressions 
Clasificación:
5.0

The alarm went off when I opened my unit which scared me but otherwise a perfect move in process.

Andrea E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice W.  |  Overall Experience 
Clasificación:
5.0

Jennifer Judd is awesome!!!! and very hospitable. Hope she gets a Raise for excellent customer service

Markita G.  |  First Impressions 
Clasificación:
2.0

Person attending us stating he was the manager but could not explain to us how the period of rental from May 18th to August 18th was 4 months when the bill stated we were paid through June 17th for the first month. Will speak to corporate when I get home. He should not be in management or working around customers. On a more positive note the storage facility was very clean

Lynda R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen C.  |  Overall Experience 
Clasificación:
5.0

Friendly staff and all competent and well trained. Great experience over all!!

Yun K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

William P.  |  Overall Experience 
Clasificación:
2.0

Nice facility and great staff but was disappointed with two things. Was not pleased to learn that the 10' x 10' unit I had preordered was advertised as such but upon opening the unit, it was actually two smaller units with a wall in between-not ideal for large furniture pieces. Was able to switch the two small units to one large one but, after measuring the new unit, the interior was about a foot less than 10' x 10,' which is what I'm being charged for every month. Had to move additional belongings into a family member's house because the space was tighter than advertised. The fact that what's advertised isn't what's sold is very frustrating for both customers and staff who are trying their best to help. Please update marketing materials to accuracy and, when building future facilities, do not sell two split units as "one large unit." Not sure if I will rent a storage unit from UHAUL again unless I get exactly what I'm paying for. Gracias.

Krystal L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy M.  |  First Impressions 
Clasificación:
5.0

I think his name was Alex but he was a great worker, not only did he handle my transaction well but I saw him handle a very stressed couple in front of me. As a bartender that guy really deflected their stress and got the couple to lighten up with offering solutions and get them a moving tuck. Great employee

Gregory H.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Amelia A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary G.  |  First Impressions 
Clasificación:
4.0

Everything went great signing up online, got a free lock. I was really pleased to see how clean and well lit the facility is. The free use of the moving carts is an add bonus. The only issue is my passcode doesn't work, so every time I opened my unit it sets off an alarm which turns off after about one second. I asked someone and he said he thought the alarm system is down. But that is something they should tell the new guy or post it somewhere. I did stop by the main office and even though it was graduation day which means alot of people renting trucks, everyone working there was helpful and professional.

Louis G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

David k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex F.  |  First Impressions 
Clasificación:
5.0

This location is clean and in good order. The Staff was Fantastic and helpful. I really enjoyed working with these folks. Thank You Jay Dalaw

Jay D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy W.  |  Overall Experience 
Clasificación:
5.0

Jennifer Judd helped us through a very stressful move by making sure we didn't have to worry about our storage problems. She gave good answers to our questions and offered different solutions that we didn't think to ask. It will be because of Jennifer Judd that we will use U-Haul again.

PETER P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony W.  |  First Impressions 
Clasificación:
4.0

Just was charge too much each time of all but all ok,

Diana R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS W.  |  First Impressions 
Clasificación:
5.0

The best Staff, the area was clean and easy to access. Thank You for the fantastic service. JD

Jay D.  |  First Impressions 
Clasificación:
5.0

Very easy and convenient. I used the one month free from renting a truck and it legitimately cost me $0.00. Will likely use again.

TY N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanperia F.  |  Online Move In 
Clasificación:
4.0

My experience with the mgr ms Judd was excellent

RUDOLPH S.  |  First Impressions 
Clasificación:
5.0

there is a reason U-Haul is tops, they can't be beat from getting you in, and getting you out. the crew was friendly, look out for you and helps you out wether in person or on phone. two thumbs up to the crew thay helped me out!!! it looks like i may be a life time customer.

Tabrisha B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor D.  |  Overall Experience 
Clasificación:
5.0

great staff, super clean facility, a tad bit pricey, but for climate control, cant miss.

Tabrisha B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

gary s.  |  First Impressions 
Clasificación:
1.0

i never used the storage unit and you keep trying to bill me whats that about i have talked to you four times and i keep getting nowhere. you even sent letters to my deceased friend.

patricia s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John R.  |  First Impressions 
Clasificación:
3.0

When we checked in the girl that checked us in smelled like a pot factory and my daughter who was waiting with me just looked at me and as we left she also commented about the smell. And another day we went to get some stuff out and her and another employee came from the side of office building and you could smell the pit in the air. One girl was heavy set and the other middle set. The young lady who worked on the weekend was very well mannered and a delightful person she should be the manager.

Thomas P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNETTE E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mairi M.  |  First Impressions 
Clasificación:
5.0

You have the best Staff  in the state. I will never use another storage company. NW 6th St is the best. Your team member Ms Ashley is Great.. Thank You. JD

Jay D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yashika C.  |  Overall Experience 
Clasificación:
5.0

The only thing we had problems with, is getting someone to answer the phone during the week. Some of us do not have access to computers Fortunately, today we do.

jEFFREY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah S.  |  Overall Experience 
Clasificación:
4.0

The lady that helped set up the truck rental and storage unit at this location was awesome! She went above and beyond on fixing what would have been a bad experience due to an online truck and storage unit reservation done online, which had wrong address to pick up truck rental. I don't recall her name, but Thank You! for her service.

Joanna V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

randolph w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy W.  |  Overall Experience 
Clasificación:
3.0

I could never get through to anyone on the phone! I would be on hold for 15-20 minutes, then transferred to a central phone line, the person on the line would be nice but not really able to help me. They said they would forward a message to Gainesville unit to call me. Never got a call. This happened multiple times. Got hung up on while on hold a couple times. Unacceptable. I live in Pensacola. Nice storage unit but someone needs to answer the phone.

Robert T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mike g.  |  Overall Experience 
Clasificación:
5.0

Just didn't have available locks to buy for storage unit.

Todd S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Whitney D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yusof A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

derek w.  |  Overall Experience 
Clasificación:
2.0

customers left junk all the time and it was hard for staff to keep up with

Joyce C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B.  |  Online Move In 
Clasificación:
5.0

Staff are professional, helpful and hassle free.

oscar a.  |  First Impressions 
Clasificación:
3.0

My whole experience with uhaul was not great.

Chloe W.  |  Overall Experience 
Clasificación:
5.0

There were a long line but that wasn't the staffs fault. I find it very strange that you want people to sign on online and use technology to make it very automated but yet you make it extremely manual when you get there.

james m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stevie P.  |  Online Move In 
Clasificación:
3.0

Over the last couple of months I have seen this facility go down hill. For 3 days, the trash in the bathroom was over flowing. There was a cup of trash in the elevator and the halls had trash in them as well. This is not a single occurrence. This has been the new norm recently. The staff is super underwhelming as well. Every time I went to the office I was greeted with hufffs and puffs. When I asked for assistance it seemed as if I was requesting the world from them. Just overall not very friendly. I personally will not be using this facility in the future.

Alexandra I.  |  Overall Experience 
Clasificación:
5.0

Woman who signed me up was knowledgable, friendly, and ready to help me when I had difficulty with the lock. She's a rock star!

Patricia N.  |  First Impressions 
Clasificación:
5.0

I was amazed at how large clean and comfortable the facility was The staff was great and very helpful we had no problems whatsoever with our move I would recommend this place to anyone who needs to rent a truck and a place to store home goods

Dorothy W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey N.  |  Online Move In 
Clasificación:
5.0

I worked with your representative Nick and he was well versed with all U-Haul products. His professionalism and character are on point! He is the type of employee that is dedicated; and goes above and beyond. If he is not a supervisor or manager then he has what it takes to handle management roles! Give him a raise and praise him on my behalf!

Marvin L.  |  First Impressions 
Clasificación:
5.0

Your manager, Jennifer works extraordinarily well with staff and customers. She and they set a positive tone of teamwork, helpfulness and competence. They go the extra mile for you. It's a pleasure to do business with you.

Joyce C.  |  First Impressions 
Clasificación:
5.0

Clean and well kept facility.

YUANA E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah S.  |  First Impressions 
Clasificación:
5.0

Jennifer Judd is outstanding. She is very knowledgeable and professional. I arrived a day early and she arranged for me to park the truck in a secure location. She went above and beyond with helping me unload my vehicle from the auto transport and disconnecting it from the truck.

BRIAN H.  |  First Impressions 
Clasificación:
5.0

The guy that helped direct us to the desk and the guy at the desk were awesome!

Emily S.  |  First Impressions 
Clasificación:
5.0

Bueno

Jose V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Edmon G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  First Impressions 
Clasificación:
5.0

The staff, service, and facility were all exceptional; I will continue to use this location for my rental and storage needs into the future because the security and cleanliness of the facility are top-tier. ¡Gracias!

Luis A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMA C.  |  Overall Experience 
Clasificación:
5.0

I was wondering if I left my brown poly-wicker end table there? Thanks Ann

ANN R.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly and i also got a storage. the staff gave me excellent customer service!

Tandrina P.  |  First Impressions 
Clasificación:
5.0

No complaints

natalie l.  |  Overall Experience 
Clasificación:
5.0

Best u haul yet

thomas v.  |  First Impressions 
Clasificación:
5.0

Super folks with terrific service!

ANN R.  |  First Impressions 
Clasificación:
2.0

The wait to be helped was extremely long. There was no where to sit. The cashier was very talkative and friendly, but the wait time was horrible

Becky M.  |  First Impressions 
Clasificación:
4.0

Easy and convenient, helpful management.

TESS H.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

CLAUDIA Z.  |  Overall Experience 
Clasificación:
5.0

Awesome

L. G.  |  Overall Experience 
Clasificación:
4.0

This is the second time I have the need to use the services, on average i had a good experience. Answering service needs improvement, friendly staff. will definitely used it again.

karla o.  |  Overall Experience 
Clasificación:
3.0

When I first got to this uhaul I thought everything was good. There was miscommunication issues with them having my credit card on file, all in all the issue was resolved but better communication

JONAL L.  |  Overall Experience 
Clasificación:
5.0

Only issue was NOT w/the facility but w/policy of not being able to start use of the free storage prior to actually picking up the truck. I needed a unit for the pre-move & couldn't use 1-month comp.

JARRETT E.  |  Overall Experience 
Clasificación:
3.0

A newly opened facility (Gainesville, FL 6th St location). Staff was courteous, wasn't happy with not having after-hrs-access for working class.Units were crossed in their computer sys vs LOC but fix

linda e.  |  Overall Experience 
Clasificación:
4.0

Great experience, no issues.

Carrie B.  |  Overall Experience 
Clasificación:
5.0

-

German G.  |  Overall Experience 
Clasificación:
5.0

We used the 5 X 7 for dorm stuff and it was perfect size and clean However, the parking lot had so many trailers it was hard to park. There were no carts despite no one else there and usually have 3.

Katerina b.  |  Overall Experience 
Clasificación:
5.0

Helpful staff

William S.  |  Overall Experience 
Clasificación:
4.0

The staff at the location was very helpful however it felt understaffed and having to wait over an hour seemed a bit much. They should have more people working there specially during college moving ru

MARIOLGA V.  |  Overall Experience 
Clasificación:
1.0

Rented for after hours access. It never worked and never responded to my email re this.

John K.  |  Overall Experience 
Clasificación:
3.0

July18 Was informed access entry for after bus hours would be installed within the month of July making it convenient (been back several times and still no access granted after hours. Pls notify Aug 7

linda e.  |  First Impressions 
Clasificación:
3.0

Staff usually not around to help, you need to walk around to find people

Antonio A.  |  Overall Experience 
Clasificación:
5.0

So much nicer than the downtown UHAUL

Wendy H.  |  Overall Experience 
Clasificación:
2.0

The day I moved in my stuff, they told me that I needed another lock even though I did self storage.I had already paid for a lock,I was pressured to buy a new lock, after doing so, they find the truth

lounda c.  |  First Impressions 
Clasificación:
1.0

Long wait times, rude, unhelpful, disorganized staff. Team member Ashely Pons was especially unhelpful and rude and kept rolling her eyes during the entire transaction.

Kambrea N.  |  First Impressions 
Clasificación:
5.0

Jennifer Judd was great! She was most helpful and courteous and went out of her way to make us feel confident in leaving our belongings at your facility. Good job Jennifer!

Jacquelyn P.  |  First Impressions 
Clasificación:
4.0

I was told that the online purchase included the correct lock for the door. My txt from haul confirmed Alcock would be in the room. There was NOT a lock in my room or available at the usual center :(

Richard H.  |  First Impressions 
Clasificación:
2.0

Usually I don't leave comments but the guys were late opening the store, and the hours stated are not accurate and I was told at 5pm I could not enter to get something out because "he was going home."

Loretta G.  |  First Impressions 
Clasificación:
4.0

Very professional very clean.

Gabriel P.  |  First Impressions 
Clasificación:
5.0

Except for an issue with the access card (which was fixed promptly), everything was great and the manager fixed my access as soon as I came in the next day. :)

krista v.  |  First Impressions 
Clasificación:
4.0

Pros: Nice facility, friendly stuff Cons: ram out of locks, the unit assigned to me was very far away from door when it appeared many others close to door were available

Patrick H.  |  First Impressions 
Clasificación:
5.0

They absolutely could not have been nicer, especially Jennifer oh, and I wish I knew the other guy's name with a beard, I think he was training but he did very well as well.

John F.  |  First Impressions 
Clasificación:
5.0

Extremely helpful

sharon d.  |  First Impressions 
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