Customer Reviews for U-Haul Moving & Storage of Fultondale

1028 comentarios

1588 Carson Rd   Fultondale, AL 35217
(Next to the highschool)

(205) 608-1103

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(205) 608-1103

1588 Carson Rd
Fultondale, AL 35217
(Next to the highschool)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Staff was extremely helpful. It was the best Uhaul experience I've ever had. ¡Gracias!

Phyllis W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUG M. 
Rating:
5.0

I can't share enough good concerning my experience!

james L. 
Rating:
3.0

Customer did not leave a comment.

KELLY R. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

The only problem I had was when the tornado came through last year, I emailed and emailed the manager to see if my unit was damaged and NOT ONCE received a response. I think that is poor customer service, especially since the facility isn't that big. The manager should have personally contacted each customer to ease our mind that our thing (family heirlooms, in mine) were safe and intact.

MISTY J.  |  Overall Experience 
Rating:
5.0

I went to another haul before this one. They ran me off because they said I had to go on line to rent a trailer. I don't do online so left and went about a mile and this lady in fultondale al on Carson road was awesome. She did it all. Thank you for asking

WILLIAM V. 
Rating:
5.0

Customer did not leave a comment.

WAYDE C. 
Rating:
4.0

Awesome location

Schwanda H. 
Rating:
5.0

Customer did not leave a comment.

CATRINA M. 
Rating:
5.0

The representative went above and beyond his call of duty to get me a truck. They were all reserved but I need one to finish emptying one of my storage units. I am so grateful for him and his act of compassion. It only took me 1 hour & 22 minutes😂😂 but and I thankful💖💯

KAREN T. 
Rating:
5.0

My experience was flawless. Brooke made it possible for me to get a moving truck at the last minute which was excellent for me. No hidden fees or costs, everything was up front and plainly explained.

RHONDA W. 
Rating:
1.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

Just wish the smallest locker style storage space place was a little bigger where u can’t use walk in it I think if everyone only needed that amount of space to move out of a home then they don’t got much that they own there’s like no space in there sorry just my opinion

Richard B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

Customer did not leave a comment.

Luke L. 
Rating:
5.0

Customer did not leave a comment.

syenthia p.  |  Overall Experience 
Rating:
3.0

I would recommend the Fultondale location. I reserved my truck at the Carson Road location, but when I went to pick it up at the appropriate time the truck was not there for me. The staff member at the desk did his best and found me a step van at the Fultondale location(which was 5.5 miles away from the Carson Road store... my home is 1.2 miles from the Carson Road location). It was a little inconvenient, but the van was very clean and the staff at the Fultondale was excellent. I'll use uhaul again because they did their best to help me.

Charles B. 
Rating:
5.0

Nothing. Wonderful experience. Very helpful

Sherri L. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

DAMIAN H. 
Rating:
5.0

The ladies went above the call of duty to see that I had what I needed. Job well done. Thanks Uhaul!

BOBBY D. 
Rating:
5.0

Brandon and Oscar were great! They were quick to get the issue fixed and were very sociable!

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Clean facility and attendant was kind.

THOMAS J. 
Rating:
5.0

Very knowledgeable and experienced person helped me get the proper equipment as needed for the things that I was hauling. Very nice demeanor and a great personality.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
1.0

Truck was filthy

COLETTE M. 
Rating:
5.0

Customer did not leave a comment.

JOHNSON M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

Customer did not leave a comment.

Benjamin P. 
Rating:
5.0

Great customer service

JAMES C. 
Rating:
5.0

Great place to deal with. Fast, convenient and courteous.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Nickolas S. 
Rating:
5.0

There was a cigarette butt and ashes in the ashtray. I'm not complaining really because it had no impact on me, but I thought these were non-smoking vehicles.

Jeff W. 
Rating:
3.0

Customer did not leave a comment.

Marcus K. 
Rating:
5.0

Keep doing what you're doing

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
1.0

Start answering the phone & value your customers

LESSIE R. 
Rating:
5.0

Facility is great but the staff is amazing. I can’t express enough how helpful they were and how easy they made everything. I was truly sad to not be able to work with them anymore when I moved away.

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katoria S. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
4.0

Everything was fine. I even rented a storage unit at this location so this is where I unloaded the trailer.

Fred K. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL D. 
Rating:
5.0

Great people to rent from! Very helpful and strive to do the best for you. I highly recommend this location.

MAXSON L. 
Rating:
5.0

Everything was excellent and customer service was awesome very informative.

THOMAS M. 
Rating:
5.0

Nothing I can think of. The clerk was knowledgeable and professional. He made the process simple and painless..

Warren D. 
Rating:
5.0

The care given to my property after a tornado destroyed my unit #257 was compassionate and professional. I truly appreciate you for that. Thank you.

Scot A.  |  Overall Experience 
Rating:
3.0

The staff was not overly friendly, from the first impression to the very last image we had. The grounds could have been swept up. I noticed a lot of debris on the ground, which I feared running over with my car.

Amy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT E. 
Rating:
5.0

Customer did not leave a comment.

Ed S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Eugene S. 
Rating:
1.0

Will not be back to this particular location,the guy dontae was very nasty and rude.

SHIRLEY H. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE R. 
Rating:
1.0

I was over charged ! I will not do business at this location again.

Flecia M. 
Rating:
5.0

Keep up the good work!

Jeffrey W. 
Rating:
5.0

We noticed a slight decrease in tire inflation and should have acted on getting air before leaving the site

Denise K. 
Rating:
4.0

Customer did not leave a comment.

Danny w.  |  Overall Experience 
Rating:
5.0

Efficient, professional and online check in very helpful!

Deborah M. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Teresa T. 
Rating:
5.0

No improvement needed

Roger P. 
Rating:
2.0

Customer did not leave a comment.

Shauntiva H. 
Rating:
3.0

On move in day there were 2 large crates left in front of your unit that hindered our unloading of furniture. As well the gate being broken hindered our ability to have access later that evening to finalize our move, therefore we had to unload our last items the next day.

Kerry W.  |  Online Move In 
Rating:
5.0

No real wait, the staff was super professional and helpful and friendly. A lot of Uhaul places are sketchy, this one is fantastic!

Shad M. 
Rating:
2.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

GINGER H. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

JESSICA B. 
Rating:
5.0

Customer service was excellent, if i need a truck or trailer I will go back to them

JESSE S. 
Rating:
5.0

The 2 ladies that assisted me had outstanding customer service skills and made me feel like family!

Chandra W. 
Rating:
4.0

Customer did not leave a comment.

Ruth W. 
Rating:
5.0

AWESOME CUSTOMER SERVICE THE MANAGER WAS VERY HELPFUL

Brenda J.  |  Overall Experience 
Rating:
5.0

Everything went smooth and the guy I dealt with was very nice.

ROY M. 
Rating:
2.0

Customer did not leave a comment.

KELVIN E. 
Rating:
3.0

The manager of this location was and is not professional, I’ve had several encounters where she lacked in doing her job.

danielle c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
3.0

I rented the van online. When I went to pick it up, the picture of the van that appeared on my app did not match the vehicle ID number that I needed to pick up. Caused confusion and the person working the desk at the time was not overly helpful.

ADAM K. 
Rating:
5.0

Nothing. Everything went well.

Kathryn G. 
Rating:
5.0

Sara and her staff where wonderful.

Michael B.  |  Overall Experience 
Rating:
5.0

Friendly & very knowledgeable great overall service..

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

In light of our recent tornadoes, this facility has been so helpful in assisting with all my moving needs. Special thanks to Jack in customer service for his assistance, over and above.

Marilyn K. 
Rating:
5.0

I was supposed to drop the truck off at Gardendale Flea Mall. They advertise being open 10 to 6 but when I arrived at 3 the door was locked and there was no drop box. It took another 30 minutes to find another place to drop off the truck.

FLOYD P. 
Rating:
5.0

Great service 👏

JODY T. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

No problem with the local site, biggest problem was with the on line reservation and national support. I had my reserved vehicle changed without notice, even though my original choice was shown available. Calling the UHaul support is impossible, several times I called and was left on hold with nobody to talk with. When I changed my vehicle choice back I finally had someone contact my, what I reserved was not available now. Local people were very nice, but the national support is beyond horrible

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
4.0

Billing practices are NOT good. There is the initial hold but then I was also billed for the entire amount. So my account is hit for double the amount. Happened twice now. Never has in the past.

CAROLYN L. 
Rating:
5.0

Customer did not leave a comment.

Charletta M. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Customer did not leave a comment.

Vicki Y.  |  Online Move In 
Rating:
5.0

We are appreciative of the storage available to us and the care. We were fortunate not to have damage from the tornado but it was time to vacate the unit and give away to those in need.

Deborah C.  |  Overall Experience 
Rating:
4.0

We stored our travel trailer there, but they put a bunch of truck bed boxes in that storage area that made it difficult to maneuver the trailer so we had to relocate. Sorry we had to go as it was very convenient and Sara was great to work with.

Clark B.  |  Overall Experience 
Rating:
1.0

Constant issues trying to get a functioning storage unit. I understand due to the tornado it can be chaotic. But some of the units had stuff moved in and we had to keep moving from one to another. Man working there told us we could have access 24/7, but did not tell us the gates had to be manually locked at 5 pm and you couldn’t get in past that. He locked up about ten minutes early and told us we couldn’t move my stuff in, tried to explain that there was nowhere to take the stuff as I have moved out and no longer had access to put the stuff back. He didn’t care, even though we would’ve been there a lot earlier if the initial moving in the first round didn’t take over an hour because unit after unit didn’t work out until we got to the fifth unit. I had no choice but to leave my stuff on a trailer outside where I lost about $500 worth of furniture due to rain. I’ve never experienced such horrible customer service before and doubt once I move my stuff out, I’ll ever come back to this location again.

Nicholas S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOHNSON M. 
Rating:
1.0

As soon as I arrived she told me I was not allowed to drop at the location. She was very rude and unhelpful. I ended up having to unload the trailer myself and leaving without confirmation or help form anyone.

kristie W. 
Rating:
5.0

Customer did not leave a comment.

Joey P.  |  Overall Experience 
Rating:
5.0

Service Rep was knowledgeable and very helpful.

William F. 
Rating:
5.0

Customer did not leave a comment.

Halee K.  |  First Impressions 
Rating:
5.0

Great service. Very polite & helpful.

HALEE K. 
Rating:
5.0

Customer did not leave a comment.

NANCY L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
4.0

Need a little more parking area. The Employees are great!

Sterling G. 
Rating:
5.0

Overall I had an amazing experience they associates were very helpful and was also very quick I really appreciated that

CHRISTOPHER W. 
Rating:
1.0

The manager was really rude and disrespectful then she had house shoes on when I came to return my truck and they rushed me to return my truck after charging me twice...

MICHAEL S. 
Rating:
5.0

It doesn't get any better,the rate for the trailer was very cheap,nice people to deal with.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

Bennie M. 
Rating:
5.0

Customer did not leave a comment.

BENNIE M. 
Rating:
2.0

Customer did not leave a comment.

Takira W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

K & L c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREDRED J. 
Rating:
5.0

Very friendly. Nice people.

THOMAS LOUIS P. 
Rating:
5.0

It’s very convenient for me. The lady was helpful and explained everything for me. She gave me all my paperwork I would need and my cards to get in the gate. I look forward to using the storage. Thank you.

Michelle D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marnita c.  |  Overall Experience 
Rating:
5.0

Both ladies did a great job.

shane G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

corey c.  |  First Impressions 
Rating:
5.0

The staff was very helpful and courteous. They even went above and beyond when we needed to rent a trailer. If we need storage again, we would definitely use U-Haul Fultondale!

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rebecca Best W.  |  Overall Experience 
Rating:
1.0

I have about $5000 worth of stuff missing. Mirrors, expensive luggage, boxes of beauty stuff, my jewelry some of which was inherited. My unit had 2 doors. They waited a week after I put my stuff in storage to tell me it had 2 doors. The worker told me they went in but never in a million years would I have expected them to steal from me!!!!! Highly upset and will NEVER recommend this place to anyone!!!

Delicia T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brooke E.  |  First Impressions 
Rating:
5.0

The representative at this location was great!

Denisha W.  |  Online Move In 
Rating:
5.0

The service was easy and fast.

Donna G.  |  First Impressions 
Rating:
5.0

Agents very helpful.

Stanley B.  |  First Impressions 
Rating:
4.0

No comment

Sonya E.  |  First Impressions 
Rating:
5.0

I already have one unit but needed another. They were able to accommodate me. Great Job, Fultondale!!! Another satisfied customer.

William B.  |  First Impressions 
No reviews have been submitted for this location.

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