Customer Reviews for U-Haul Moving & Storage of Fultondale

1,054 comentarios

1588 Carson Rd   Fultondale, AL 35217
(Next to the highschool)

(205) 608-1103

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/29/2021 - 12/15/2021: 8:00 a. m. - 5:00 p. m.
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(205) 608-1103

1588 Carson Rd
Fultondale, AL 35217
(Next to the highschool)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/29/2021 - 12/15/2021: 8:00 a. m. - 5:00 p. m.
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything was excellent

PAMELA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSANNA S. 
Clasificación:
5.0

Sara provided me with excellent customer service and I would recommend any & every one to this particular location.

lacrisha R. 
Clasificación:
4.0

It would probably help if there were a sign directing customers to return the trailers to the upper parking lot.

DABNEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elise B.  |  Overall Experience 
Clasificación:
5.0

Our sales representative by the name of Sara Perry, was very informative, friendly, and down to earth. She had a great sense of humor, and didn't hesitate to give recommendations, and suggestions. I will gladly be visiting this location again in the future, if I ever plan on moving again.

DASHEKA B. 
Clasificación:
1.0

The truck was on 3/4 fuel when I left. I uploaded a photo of it. When I returned it the guy charged me a $26 fee for fuel after I put $21 worth of gas to get it on 3/4 because he said it was on 7/8 when I left. He wasn't even the person who rented me the truck. I hope I have better luck with fultondale mini storage when I return the 8' truck I'm currently renting.

CARL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Savannah H.  |  Online Move In 
Clasificación:
5.0

Mgr was very helpful and friendly to make you feel welcome

Dorothy M.  |  First Impressions 
Clasificación:
5.0

Mgr was very very helpful and professional made you feel welcome and was interested in helping you

DOROTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis E. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURENCE P. 
Clasificación:
5.0

Rental prices are a little high but service was good and no problems.

YANCEY Derek S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina P.  |  First Impressions 
Clasificación:
5.0

Great service

DOMONIQUE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G.  |  Overall Experience 
Clasificación:
4.0

Thanks A Mil❤️

Jeannie A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER B. 
Clasificación:
5.0

Everything was top shelf…… the young lady that helped us was the best. Thank y'all Mike V.

MICHAEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shiobhan T. 
Clasificación:
1.0

Accuracy of services and products

Jaquisha S. 
Clasificación:
5.0

Perrsonel friendly n very helpful with data entry for old man.

HENRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel j.  |  Overall Experience 
Clasificación:
1.0

Very bad location with terrible pavement on a blind hill. Very poor location with poor signage as well

JASON M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catrina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
5.0

Staff was extremely helpful. It was the best Uhaul experience I've ever had. ¡Gracias!

Phyllis W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUG M. 
Clasificación:
5.0

I can't share enough good concerning my experience!

james L. 
Clasificación:
3.0

El cliente no dejó un comentario.

KELLY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack S. 
Clasificación:
5.0

The only problem I had was when the tornado came through last year, I emailed and emailed the manager to see if my unit was damaged and NOT ONCE received a response. I think that is poor customer service, especially since the facility isn't that big. The manager should have personally contacted each customer to ease our mind that our thing (family heirlooms, in mine) were safe and intact.

MISTY J.  |  Overall Experience 
Clasificación:
5.0

I went to another haul before this one. They ran me off because they said I had to go on line to rent a trailer. I don't do online so left and went about a mile and this lady in fultondale al on Carson road was awesome. She did it all. Thank you for asking

WILLIAM V. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYDE C. 
Clasificación:
4.0

Awesome location

Schwanda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATRINA M. 
Clasificación:
5.0

The representative went above and beyond his call of duty to get me a truck. They were all reserved but I need one to finish emptying one of my storage units. I am so grateful for him and his act of compassion. It only took me 1 hour & 22 minutes😂😂 but and I thankfulðŸ'-ðŸ'¯

KAREN T. 
Clasificación:
5.0

My experience was flawless. Brooke made it possible for me to get a moving truck at the last minute which was excellent for me. No hidden fees or costs, everything was up front and plainly explained.

RHONDA W. 
Clasificación:
1.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
3.0

Just wish the smallest locker style storage space place was a little bigger where u can’t use walk in it I think if everyone only needed that amount of space to move out of a home then they don’t got much that they own there’s like no space in there sorry just my opinion

Richard B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Luke L. 
Clasificación:
5.0

El cliente no dejó un comentario.

syenthia p.  |  Overall Experience 
Clasificación:
3.0

I would recommend the Fultondale location. I reserved my truck at the Carson Road location, but when I went to pick it up at the appropriate time the truck was not there for me. The staff member at the desk did his best and found me a step van at the Fultondale location(which was 5.5 miles away from the Carson Road store... my home is 1.2 miles from the Carson Road location). It was a little inconvenient, but the van was very clean and the staff at the Fultondale was excellent. I'll use uhaul again because they did their best to help me.

Charles B. 
Clasificación:
5.0

Nothing. Wonderful experience. Very helpful

Sherri L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMIAN H. 
Clasificación:
5.0

The ladies went above the call of duty to see that I had what I needed. Job well done. Thanks Uhaul!

BOBBY D. 
Clasificación:
5.0

Brandon and Oscar were great! They were quick to get the issue fixed and were very sociable!

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

Clean facility and attendant was kind.

THOMAS J. 
Clasificación:
5.0

Very knowledgeable and experienced person helped me get the proper equipment as needed for the things that I was hauling. Very nice demeanor and a great personality.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
1.0

Truck was filthy

COLETTE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin P. 
Clasificación:
5.0

Extraordinario servicio al cliente

JAMES C. 
Clasificación:
5.0

Great place to deal with. Fast, convenient and courteous.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nickolas S. 
Clasificación:
5.0

There was a cigarette butt and ashes in the ashtray. I'm not complaining really because it had no impact on me, but I thought these were non-smoking vehicles.

Jeff W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marcus K. 
Clasificación:
5.0

Keep doing what you're doing

Michelle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
1.0

Start answering the phone & value your customers

LESSIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katoria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald K. 
Clasificación:
4.0

Everything was fine. I even rented a storage unit at this location so this is where I unloaded the trailer.

Fred K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL D. 
Clasificación:
5.0

Great people to rent from! Very helpful and strive to do the best for you. I highly recommend this location.

MAXSON L. 
Clasificación:
5.0

Everything was excellent and customer service was awesome very informative.

THOMAS M. 
Clasificación:
5.0

Nothing I can think of. The clerk was knowledgeable and professional. He made the process simple and painless..

Warren D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene S. 
Clasificación:
1.0

Will not be back to this particular location,the guy dontae was very nasty and rude.

SHIRLEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE R. 
Clasificación:
1.0

I was over charged ! I will not do business at this location again.

Flecia M. 
Clasificación:
5.0

Keep up the good work!

Jeffrey W. 
Clasificación:
5.0

We noticed a slight decrease in tire inflation and should have acted on getting air before leaving the site

Denise K. 
Clasificación:
5.0

Efficient, professional and online check in very helpful!

Deborah M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa T. 
Clasificación:
5.0

No improvement needed

Roger P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Shauntiva H. 
Clasificación:
3.0

On move in day there were 2 large crates left in front of your unit that hindered our unloading of furniture. As well the gate being broken hindered our ability to have access later that evening to finalize our move, therefore we had to unload our last items the next day.

Kerry W.  |  Online Move In 
Clasificación:
5.0

No real wait, the staff was super professional and helpful and friendly. A lot of Uhaul places are sketchy, this one is fantastic!

Shad M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GINGER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA B. 
Clasificación:
5.0

Customer service was excellent, if i need a truck or trailer I will go back to them

JESSE S. 
Clasificación:
5.0

The 2 ladies that assisted me had outstanding customer service skills and made me feel like family!

Chandra W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ruth W. 
Clasificación:
5.0

Everything went smooth and the guy I dealt with was very nice.

ROY M. 
Clasificación:
2.0

El cliente no dejó un comentario.

KELVIN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
3.0

I rented the van online. When I went to pick it up, the picture of the van that appeared on my app did not match the vehicle ID number that I needed to pick up. Caused confusion and the person working the desk at the time was not overly helpful.

ADAM K. 
Clasificación:
5.0

Nothing. Everything went well.

Kathryn G. 
Clasificación:
5.0

Friendly & very knowledgeable great overall service..

WILLIAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim D. 
Clasificación:
5.0

In light of our recent tornadoes, this facility has been so helpful in assisting with all my moving needs. Special thanks to Jack in customer service for his assistance, over and above.

Marilyn K. 
Clasificación:
5.0

I was supposed to drop the truck off at Gardendale Flea Mall. They advertise being open 10 to 6 but when I arrived at 3 the door was locked and there was no drop box. It took another 30 minutes to find another place to drop off the truck.

FLOYD P. 
Clasificación:
5.0

Great service 👏

JODY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

No problem with the local site, biggest problem was with the on line reservation and national support. I had my reserved vehicle changed without notice, even though my original choice was shown available. Calling the UHaul support is impossible, several times I called and was left on hold with nobody to talk with. When I changed my vehicle choice back I finally had someone contact my, what I reserved was not available now. Local people were very nice, but the national support is beyond horrible

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki Y.  |  Online Move In 
Clasificación:
1.0

Constant issues trying to get a functioning storage unit. I understand due to the tornado it can be chaotic. But some of the units had stuff moved in and we had to keep moving from one to another. Man working there told us we could have access 24/7, but did not tell us the gates had to be manually locked at 5 pm and you couldn't get in past that. He locked up about ten minutes early and told us we couldn't move my stuff in, tried to explain that there was nowhere to take the stuff as I have moved out and no longer had access to put the stuff back. He didn't care, even though we would've been there a lot earlier if the initial moving in the first round didn't take over an hour because unit after unit didn't work out until we got to the fifth unit. I had no choice but to leave my stuff on a trailer outside where I lost about $500 worth of furniture due to rain. I've never experienced such horrible customer service before and doubt once I move my stuff out, I'll ever come back to this location again.

Nicholas S.  |  Online Move In 
Clasificación:
5.0

Both ladies did a great job.

shane G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

corey c.  |  First Impressions 
Clasificación:
5.0

Agents very helpful.

Stanley B.  |  First Impressions 
Clasificación:
4.0

No comment

Sonya E.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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  • Ícono de propano
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    Propane service delivered straight to your door!

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