U-Haul Moving & Storage of Fullerton

5688 comentarios

920 W Commonwealth Av   Fullerton, CA 92832
(On Southeast corner of Euclid and Commonwealth)

(714) 992-5770

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(714) 992-5770

920 W Commonwealth Av
Fullerton, CA 92832

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

ALAN C. 
Clasificación:
5.0

You guys are doing great.

Ryan V. 
Clasificación:
5.0

Everything was great. Employees were kind and prompt. Equipment was clean and ready to go and turn in.

ROBERTO A. 
Clasificación:
1.0

My fuel lines were disconnected by homeless folks apperantly and gasoline started leaking out as I was trying to fill. They should really have better security on site.

Naser H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hayley H. 
Clasificación:
5.0

Unlimited miles because you charge extra per mile

ERICK H. 
Clasificación:
1.0

Rented a 6x12” trailer for side by side ATV and was told to use this and my ATV didn't fit had to return it and still was Charged .. very frustrated and dissatisfied with the service

DONALD J. 
Clasificación:
5.0

Bueno

SOONTAE H. 
Clasificación:
5.0

Easy steps to rent. Tks.

Chun K. 
Clasificación:
5.0

Customer service excellent. Our vehicle was new with only 11,000 miles, much appreciated! Will definitely use U-Haul again.

ELIZABETH I. 
Clasificación:
1.0

Bad customer service

PAOLA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon P. 
Clasificación:
5.0

We had a concern at another location and through the call center we were moved to this location and they were overly accommodating and amazing. ¡Gracias!

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN S. 
Clasificación:
5.0

Awesome customer service at site . They are a great team and know how to take care of their customers :):):)

ABEL M. 
Clasificación:
5.0

Noticeable squeaky brakes rear of van. Other than that, this is the 4th time renting a van & always an easy process.

MICHELLE S. 
Clasificación:
5.0

Battery on truck was not working

TERESA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAJESH W. 
Clasificación:
5.0

U-Haul Moving & Storage en Fullerton accepted and processed my return before their scheduled opening hours.

Stuart H. 
Clasificación:
5.0

The staff here were professional and very helpful. I was able to reserve a truck and pick it up with ease. Returning the truck was easy and quick.

Jay W. 
Clasificación:
5.0

El cliente no dejó un comentario.

nathan G. 
Clasificación:
3.0

We went to this store after visiting the Placentia location and they said they couldn't reserve one for us but to go to the Fullerton location. Fullerton had it but the customer service wasn't the greatest. The guy checking us in just left the door open and walked away from us - didn't say another word. The guy who checked us in was GREAT! Younger guy and customer service was much better. I avoid going to this location because the customer service isn't great and there's usually always a long line.

JENNIFER S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

alberto L. 
Clasificación:
5.0

Whoever that was that rang me up and helped with the trailer is a good worker, appreciate his diligence and help.

RAJESH W. 
Clasificación:
5.0

All staff was very polite and helpful.

DANE H. 
Clasificación:
1.0

They gave me a truck with over 127000 miles on it, this truck was so bad while driving on a freeway it wants to change lanes by itself. I was surprised that they gave me truck which is not appropriate to drive on freeway even though I told your representative that I will be driving close to 100 miles and would like to have a truck which is easier to handle for a 66 years old person. I think since I decline the additional insurance coverage they gave me this truck intentionally so I get in an accident your truck will be repaired at my cost.

MOHAMMAD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Chang Woon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS M. 
Clasificación:
5.0

The guy helping me was awesome!! He was busy helping other people but he handled his business. He's an asset to your business! Give him a raise!!

JASON G. 
Clasificación:
1.0

We had to go about an hour away to pick up the Car hauling Dolly, wasn't told till a few hours before we were to pick it up. Very inconvenient. Were not informed that an appliance dolly wasn't coming with the truck when it was rented, had to make another trip out to a different location for that. Staff was helpful, but the overall process was seriously lacking customer service. When you go to get equipment that you reserved in advance, it should be at the closest location, your customer shouldn't have to drive over an hour away because the equipment didn't show up at the specified location when it was supposed to, and to be told, "sorry the equipment didn't come here", one of the u-haul staff should've made sure the equipment was available when it was reserved and we were there to pick it up.

Jodi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario G. 
Clasificación:
5.0

Great service in and out thanks guys

PAMELA R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Cherilin B. 
Clasificación:
4.0

Joel service man & other man ( I forget his name Sorry) who I called to reserved a 5x9 trailer, both were friendly & good customers service. Thanks to all Uhaul staffs , well trained ðŸ'ðŸ' P/s: Uhaul have a the best trailers equipment . Best designed manufacturing engineering for Uhaul trailers . Great job ðŸ'ðŸ' GOD Bless Thi Bui

THI B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brook C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL G. 
Clasificación:
5.0

AWESOME ANTHONY WAS EXCELLENT HELPING US . VERY NICE PERSON!!! Thanks again

Patrice L. 
Clasificación:
5.0

Great service!!!! I'll definitely keep my business with them

JUAN C. 
Clasificación:
4.0

Getting checked in and equipment hooked up was in a timely manner. When I returned there was nobody to be found and by the time the guy appeared there was 3 other people waiting to return. All over a good experience will definitely be back

Ted S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vagner F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA C. 
Clasificación:
1.0

Mark from the Orange location, was the absolute worst rep I ever dealt with. Poor communication skills as a company entirely, I booked an auto transport and had a confirmation number, I showed up to the Orange location to get my auto transport, they told me they had rented it out to somebody else. I needed a trailer by 11 AM. They had me for pick up at a Fullerton Location, except it was for a tow dolly. I never asked for a tow dolly, this region of U-Haul's Could definitely use some work.

VICTOR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONSTANCE P. 
Clasificación:
5.0

They're all nice and so attentive to all their customer

Ronald A. 
Clasificación:
5.0

As a first time renter, I have noticed that the inside of the truck does not have the tools like dolly that mist people say would be ready for use. Good thing I was able ti borrow from a friend before picking the truck up. It maybe bec of our current pandemic situation that you altered the services if your tools but it would be more easier fir costumers to have this kind of services.

WILLIAM E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Soontae H. 
Clasificación:
5.0

Edgar Godniez and then team were understanding and extremely caring/courteous. They all really made sure everything I needed was provided and in a time of a shortage, were able to make my move successful. Thank you. Everyone working there is awesome and I hope they are given recognition for their exceptional customer service!

ANDREW J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY Y. 
Clasificación:
5.0

Your staff there is very tentative, respectful and professional.

APRIL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonardo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOPHAN I. 
Clasificación:
5.0

i thought that the service i received here was impeccable, he knew the information about his product he was fast and a very polite young man.

LAURIELEE C. 
Clasificación:
3.0

My pick up location was changed to 30 miles away the day before puck-up. I was compensated for the mileage but not for my time.

IVY S. 
Clasificación:
2.0

We paid with cash when we are done but a week later a charge is charged to my credit card for 10.00 dollars. At least it not like the Placenta location where we paid $93.18 in cash and the manager took my $100.00 BILL and gave me my change two weeks later she charged my card for the same amount. The store manager put my 100.00 dollars in her pocket. Got no help from that location or corporate in Arizona Buyer Be wear watch your wallet

KENNETH M. 
Clasificación:
5.0

The employee who helped us was great. Very friendly and helpful.

Wendy B. 
Clasificación:
5.0

Nothing I can think about

Mohammed S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENATO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jolen Z. 
Clasificación:
5.0

They are kindly and helpful

TAREK E. 
Clasificación:
4.0

One of my better experiences at this location. I was in and out, staff was courteous.

James K. 
Clasificación:
5.0

Easy check in and return. Thanks to all

Philip L. 
Clasificación:
4.0

As a responsible customer renting equipment, I expect equipment to be clean, especially when it comes to an automobile (8' bed truck) rental. When I picked up my rental truck, the exterior was unsatisfactory and the passenger side rubber mat had dried sugar drink or coffee. I rented the truck for a recorded 51 miles, in less than 6 hours. One hour of that was taking my time to hand wash the truck before returning the rental. I let the general manager know of dirty truck and me hand washing it. No thank you or notes was taken as recognition for being a responsible, clean customer. In my experience in renting vehicles, my last rental was from Enterprise car rental where I returned the vehicle as I did with U-haul; clean. The manager was so impressed the he took the liberty to thank me and gave me a signed business card with his signature stating that he would upgrade my next rental for the price of the lower intended vehicle rental. That is good business with appreciation, separating the good clients from the better ones. Other than that, U-haul was a very satisfying in all other levels for rental process as my first time rental at U-haul. I would rent vehicles in the future from U-haul. Very convenient and easy to set up with online process. Thank you. George

Jorge G. 
Clasificación:
3.0

My reservation was at the Garden Grove location. When I arrived, I was told my reservation was transferred to Fullerton. No one called or texted me that the pickup and drop off location had changed. This put me behind in schedule. I was very dissatisfied with the service this tine.

Steven S. 
Clasificación:
4.0

Dropping off trailer was easy at Fullerton, CA center.

Paul S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Blondella B. 
Clasificación:
5.0

El cliente no dejó un comentario.

IVY C. 
Clasificación:
5.0

Smooth rental, late return was very convenient, customer carry was excellent

Fred R. 
Clasificación:
5.0

Safe and speedy transactions. Thank you!

Sara H. 
Clasificación:
1.0

This location is impossible to get ahold of on the phone. Customer service if fine if you can get them on the phone.

BENNY G. 
Clasificación:
5.0

this is the way it should work

Gregory G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
4.0

Gas level has been lower than what was declared for the last two times I've rented a vehicle. Also computation of the days rented was wrong - it was computed at 4 days initially but was only 3 days. It was corrected upon return but I had to make it a point to inform them instead of just returning with my phone. Otherwise, this is still my favorite location.

MARIATHERESA L. 
Clasificación:
3.0

Easily offer an exchange if customer only drove out two miles and realize the tire was flat. Do not throw a fit and tell the customer to wait for a tire repair to come repair.

Tou Y. 
Clasificación:
4.0

Rates a bit higher per miles

Douglas Alberto M. 
Clasificación:
5.0

Awesome guidance from CSR.

GIM Y. 
Clasificación:
5.0

Clean fast service.

Jong K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberley Q. 
Clasificación:
5.0

Everyone is excellent

GIM Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve C. 
Clasificación:
5.0

I am. Wry happy

Frank L. 
Clasificación:
1.0

Poor customer service. Got charged a $20 fee for night dropping. Wish CS rep would have told me I had to check in through my phone. I use to work for uhaul about 10 years ago. Didn't have that policy then. Regardless I called in the morning. It's no harder to check the truck without me there. Ridiculous! Also was told to bring the truck back with more gas than it had or else I would be charged $72 fee. So I did. Think they could have gave me the courtesy that I showed them. Bunch of DB's!. Plus equipment was dirty. They should at least sanitize the inside of the cab.

ADAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER G. 
Clasificación:
5.0

Very helpful!

Priscilla R.  |  First Impressions 
Clasificación:
4.0

It's important and It would benefit the customer ANYTIME they move out to be reminded that there is a "walk-thru" when moving out of the unit. Other than that, it was a good experience.

India P.  |  Overall Experience 
Clasificación:
5.0

Great staff and storage. Thank you for the month when I was in need

Osvaldo C.  |  Overall Experience 
Clasificación:
2.0

only had one box 40H and clerical area created 04H. We received and returned. Then received storage box for 04H. A lot of time to get it straightened out. Say they closed the account and credited.

Ed a.  |  Overall Experience 
Clasificación:
5.0

Good job

pamela b.  |  Overall Experience 
Clasificación:
5.0

Exceeded my expectations thanks

William M.  |  Overall Experience 
Clasificación:
2.0

Customer service was terrible

Maria H.  |  Overall Experience 
Clasificación:
4.0

Thank you for the friendly service. Just a suggestion, when folks call 24hrs in advance to access their U-box/container, let them know they need to call at least 30 mins prior the day of for access!

Danielle L.  |  Overall Experience 
Clasificación:
5.0

I only had U boxes stored and then delivered. I did not go to the facility, but the communication regarding delivery and pickup of empty boxes was great. Everything went perfectly? I was very pleased

Peggy K.  |  Overall Experience 
Clasificación:
5.0

This location is full service and is professional.

THERESA Z.  |  First Impressions 
Clasificación:
5.0

UBox delivery and pick up was efficient and friendly. Se los recomiendo a todos.

Jaime M.  |  Overall Experience 
Clasificación:
2.0

Please reference the complaint filed that may be linked to my account. I had the most dissatisfying experience in both NY and CA locations. No personal follow-up from CA regarding their error.

Kirsten S.  |  Overall Experience 
Clasificación:
5.0

👍👍👍

Sam P.  |  Overall Experience 
Clasificación:
1.0

Awful experience, will never use UHaul again and would never recommend. Charged us multiple times without reason, then when we called, would never give us straight answer. Took 8 calls to resolve.

Christopher P.  |  Overall Experience 
Clasificación:
5.0

Fullerton handled the local delivery of a box (pod?) we shipped thru U-Haul's East Green Bay, WI facility. Your driver, Meghan, delivered our box very politely and professionally.

walter m.  |  Overall Experience 
Clasificación:
5.0

Wonderful experience both in Louisiana and California.

bonnie m.  |  Overall Experience 
Clasificación:
5.0

you were extremely patient friendly and helpful during what was a difficult time for me. Thank You.

sandra g.  |  Overall Experience 
Clasificación:
2.0

Delayed delivery, although the delivery ladies were nice and professional.

Joshua C.  |  Overall Experience 
Clasificación:
5.0

Katie is the best! She works her tail off! Give her consecutive days off so a girl can rest!

Lindsie L.  |  Overall Experience 
Clasificación:
4.0

Had some issues with the order and after pushing and calling U-Haul they were helpful and got it fixed

Michael D.  |  Overall Experience 
Clasificación:
1.0

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Frank G.  |  Overall Experience 
Clasificación:
4.0

My experience with UHaul was very good. Reservation of the UBox was easy, and we were able to adjust our delivery type without a hassle. My only issue was with the app functionality when returning van

Johannah S.  |  Overall Experience 
Clasificación:
5.0

Monique provided excellent customer service. ¡Gracias!

Angelique A.  |  Overall Experience 
Clasificación:
4.0

Helped me well with recent U-box service.

Sae C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Trailer Icon
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Moving Supplies Icon
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propano

    Propane service delivered straight to your door!

Volver
arriba