Customer Reviews for U-Haul Moving & Storage of Front Street
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

216 comentarios

262 Front St   Binghamton, NY 13902

(607) 821-0794

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(607) 821-0794

262 Front St
Binghamton, NY 13902

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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JAMESTHOMAS S.  |  First Impressions 
Rating:
1.0

Was not told that storage units was broken into 3 times before I rented it. i rented a storage unit and it was broken into and stuff was stolen. I had to move my stuff to another place because I can't trust the storage unit at uhaul to be safe. I would not recommend uhaul on Front St in Binghamton NY there not safe or secure.

Alita P.  |  Overall Experience 
Rating:
5.0

Thank you so much your staff are very professional

margarita s.  |  First Impressions 
Rating:
3.0

Would have been better if I had cleaner neighbors needle caps everywhere Everytime I went into my unit I had to sweep the caps out.

Ayla S.  |  Overall Experience 
Rating:
5.0

Jason is always very helpful and friendly I'm a returning customer because of his professionalism I will return again

TIMOTHYL D.  |  Overall Experience 
Rating:
5.0

My stuff was stolen and I didn't receive any thing that sucks big time

DON H.  |  Overall Experience 
Rating:
2.0

Rodents had gotten into all of my belongings and chewed through many of them and left many many droppings!!! Numerous belongs were wet!!!! Over 1/2 of my belongings had to be thrown away!! Experience was very upsetting and disgusting!!!

elaine m.  |  Overall Experience 
Rating:
4.0

When our originally reserved unit was accidentally given to another renter, the staff worked very hard finding us a substitute. The unit we ended up with was in a better location and easier to access. They made their mistake right.

TAYLOR J.  |  Overall Experience 
Rating:
1.0

Move in was fine. Subsequent service was poor. General manager of the Binghamton Front St location was supposed to get in touch to correct a billing situation and has not contacted me as of yet. Customer service assistance was very helpful in trying to contact general manager and making notation for account information.

Foster D.  |  First Impressions 
Rating:
5.0

Only put bno because lights were terrible i had to bring my own flashlights

JACINDA S.  |  Overall Experience 
Rating:
1.0

There is no office on-site and security is poor. The gate was broken for several months during my rental period. The open lockers in my unit were not secure and there is no lock on the outer entry door. There was no working light in the unit. I did not feel safe accessing my locker. When I removed my belongings there was water damage and mouse droppings. Items accumulated in the common area of the unit and it appeared that the empty lockers were being utilized. This facility need to invest in an on-site guard and MUCH better security procedures.

cindy h.  |  Overall Experience 
Rating:
2.0

I was afraid of being alone there !! It was robbed once during my storage time . Also had to call police because a group of young adults were waiting for me to open the gate and ran in so I left .

Carol V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

andrea b.  |  Overall Experience 
Rating:
5.0

From the beginning this was an excellent experience for me with this UHaul store 🏆🏆🏆🙏

jennifer k.  |  Overall Experience 
Rating:
1.0

Bc they try to give me that had a lock on aready and I had to keep on run back to the store 4 time and very Rude no discount was applied to me and no staorge was give to me

RALPHC B.  |  Overall Experience 
Rating:
5.0

Thanks to all the staff! Jason and Vanessa were supportive and helpful!!! Thank you!

Tia R.  |  First Impressions 
Rating:
3.0

The corporate online and phone help services were very stressful,time consuming while under time restraints,useless in resolving issues. Dispite multiple additional trips between satallite location and contact location,employees were extremely helpful and resolved issues as effectively as they could.

David R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy P.  |  First Impressions 
Rating:
5.0

The gentleman. Who took care of my had fantastic customer service and made sure that I left a happy customer!

Jeff G.  |  First Impressions 
Rating:
5.0

This is my second unit in a month. The people were so nice and helpful. Access to my units was great, easy to get to. I will definitely recommend you !!

Angela P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

sherhonda c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony P.  |  First Impressions 
Rating:
1.0

The guy behind the counter was very helpful. It was still a very bad experience. I filled out the application online I still had to go down and fill out paperwork to a different site. Got all the paperwork filled out wet to my storage unit ended up getting locked in the gates for about 2 hours cuz my password didn't work. When I did find my you and I it had a lock on it I had to go back because the phones were busy and nobody was answering. The guy gave me a key so I had to go back to the and it was the wrong key so I had to go back to the office and get another key. A half hour job turned into about 3 hours of BS. I was actually at work on the clock trying to do this during my lunch break.

Matthew R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Laurie B.  |  First Impressions 
Rating:
3.0

The people were good. However, the online web site is nothing desirable and needs substantial improvement.

dorota b.  |  First Impressions 
Rating:
5.0

The employees were nice and didn’t have no attitude and was polite to me as a customer Thank you so much

juvon t.  |  First Impressions 
Rating:
5.0

I just needed something to go right the day we moved in and it did. Not one issue. Thank you for making it so easy.

Deborah B.  |  Online Move In 
Rating:
5.0

Uhaul online was easy. I didn’t see anyone from the facility itself though. The small storage unit also had a little bit of left over garbage from last customer that we had to throw out. Nice place.

Jeffrey C.  |  Online Move In 
Rating:
5.0

All staff involved were knowledgeable nd efficient. VERY easy!

David K.  |  First Impressions 
Rating:
3.0

My first u-haul order was messed up on 9/20/18. I was on the telephone for hours and did not even get my u-haul until 9/27/18. Once the mess was settled, everything from that point went well until they picked up my box and lifted up my walkway.

Debbie G. 
Rating:
5.0

Nothing every thing was great

Joe T. 
Rating:
5.0

Customer did not leave a comment.

Dustin C. 
Rating:
5.0

No comment!

Mark M. 
Rating:
5.0

nothing

BILL O. 
Rating:
5.0

Customer did not leave a comment.

Jonas P. 
Rating:
3.0

Customer did not leave a comment.

Derek S. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Great rent, straps broke due to unknown cause and i wasnt hassled or charged for their replacement thankfully

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

Personal was very helpful, no problem returning the truck there, had all over information a file. Was sorry to hear of the problems we had at the starting point, was unable to do any thing about refunds, which I said was not his fault or problem. We where in and out of there in less then 5 minutes.

Sam P. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Lynne S. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

The Front Street location was helpful and easy on our drop off.

Nicholas K. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
1.0

Rented a trailer with no license plate and got pulled over

Edin Z. 
Rating:
5.0

Both gentlemen that helped me were very polite. I recommend this place to anyone.

Lucas C. 
Rating:
3.0

Customer did not leave a comment.

Nathan C. 
Rating:
5.0

I've had an excellent experience with Uhaul. I will rent from them again. Totally satisfied

Vanessa J. 
Rating:
3.0

Customer did not leave a comment.

Linda K. 
Rating:
4.0

Customer did not leave a comment.

michael B. 
Rating:
4.0

Customer did not leave a comment.

Lynne S. 
Rating:
4.0

Customer did not leave a comment.

Joe R. 
Rating:
3.0

Not make deals for moving vehicles that you won't actually have on the days for which they are wanted nor at the agreed upon location. (or anywhere close)

alyssa G. 
Rating:
5.0

easy to find , looked like new building, very professional staff, drop off took several minutes and was a pleasure

James M. 
Rating:
5.0

Customer did not leave a comment.

diane W. 
Rating:
1.0

it would have been nice to know when I purchased the insurance that It DOES NOT cover certain damages to the the truck. And that plastic corners cost hundreds of dollars to fix! I will rent from uhaul ever again!

Billy jo F. 
Rating:
3.0

Customer did not leave a comment.

John P. 
Rating:
2.0

The staff there are just wonderful. Very Very Helpful. The computer system doesn't work and it takes at least 1/2 to rent anything. They don't sell hitches or boxes. We bought units in an auction and there was so much rat crap inches deep in some units that I would never store anything there. Shawn and Nicole are great employees butt he place is a dump.. Chenango Street is great

Ellen K. 
Rating:
5.0

Customer did not leave a comment.

kate F. 
Rating:
3.0

Do not bill extra for wrong location when drop off was correct.

Bonnie M. 
Rating:
4.0

The young lady was awesome and explained everything.

James S. 
Rating:
5.0

Customer did not leave a comment.

Marc C. 
Rating:
3.0

Gentleman at the counter need to count the number of bags of blankets he gives you I only took 3 got charged for 5

Steve K. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
1.0

This location is not up to U Haul standard and should be shut down. It is also a repocession operation and drugs are openly sold on the street.. Because of the repo operation, my tow vehicle, trailer, and car had to arranged in a curve. Further the trailer was not set up properly according to U Haul procedures. Your operator directed the damage to my car. The trailer equipment was defective and could not properly fasten my car. Further no one apologized or offered the $50 guaranty.

Peter C. 
Rating:
5.0

The general manager provided excellent customer service.

Shalika B. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
3.0

Customer did not leave a comment.

kevin G. 
Rating:
3.0

Customer did not leave a comment.

Robert P. 
Rating:
2.0

Customer did not leave a comment.

TINA R. 
Rating:
4.0

Customer did not leave a comment.

Bill P. 
Rating:
5.0

Nothing! Very happy,great customer service

Daniel F. 
Rating:
4.0

Customer did not leave a comment.

kevin K. 
Rating:
4.0

Anthony was very accommodating and friendly. He seemed to enjoy doing the work he does. He covered all the details but not in a boring way. He's a great people person.

Mark R. 
Rating:
4.0

Customer did not leave a comment.

Dan B. 
Rating:
4.0

I was charged an additional fee of several dollars for being over the allowed mileage, even though I was actually 8 miles under the allowed mileage per my GPS and Google maps. Not a big deal, but the one minor negative for the moving experience that day.

Gary D. 
Rating:
3.0

have fuel tanks FULL, then they can much more easily be returned at FULL, this trying to figure out how much to put in so it comes up to 3/8 of a tank is nonsense.

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

KEN P. 
Rating:
3.0

Very helpful and pleasant.

Michelle L. 
Rating:
1.0

I paid for an extra 90 miles for a total of 120. I used a total of 53 miles so I used 20 miles that I paid extra for and they rest (70) miles I don't get my money back it kinda of a all well you lose kinda deal. I got more then I needed just so I don't go over the allowed amount well this will be the last Time I ever use them and I will tell anyone I know not to because this isn't right

AJ C. 
Rating:
5.0

Customer did not leave a comment.

GREGG M. 
Rating:
3.0

very friendly staff and had no issues what so ever and the price was just great.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
4.0

Customer did not leave a comment.

LUCILLE F. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
3.0

The truck had a VERY BAD front end shake (bounce) that I couldn't see out of the drivers side mirror. Which make it a very unpleasant trip,

DOUG S. 
Rating:
5.0

The general manager (Anthony Hall) was helpful. The pick up and return of the vehicle went smoothly. Vehicle was clean and performed well.

gil D. 
Rating:
4.0

Customer did not leave a comment.

PETE V. 
Rating:
5.0

Wonderful customer service! Both the manager, Anthony, and the customer service representative (I cannot recall her name) were professional and helpful. This shop is new to U-Haul and they have cleaned it ip inside, outside and definitely improved the facility. Give them both a raise!

KRISTA C. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE W. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
3.0

Customer did not leave a comment.

KAREN G. 
Rating:
4.0

Customer did not leave a comment.

ADDY G. 
Rating:
3.0

Was not able to rent the size truck I reserved. Pick up location was changed last minute.

SHARON J. 
Rating:
5.0

Customer did not leave a comment.

VALERIA N. 
Rating:
5.0

Great management, hard working people

GINA B. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
No reviews have been submitted for this location.

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